3 jobs found for Technical support in Ontario

Oracle EBS Developer Profile:The Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.AdvantagesWork from home until 2022. And IN Q1 a partial return to the office with flex plan to returnResponsibilities 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.Qualifications 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.SummaryThe Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Our client, an Oshawa based leader in the educational industry , is looking for 2 Service Desk Analysts to work on-site for a 1 month period from Aug 12 - through Sept 23 to help students who are returning for the fall semester. The incumbent will be responsible for providing password support assistance to students. In addition, the incumbent may be required to provide:1st level services and support of laptops, PC’s, printers, peripherals, software and Provide escalation for all calls to their respective support analysts via call ticketing system and phone.Advantages- Gain additional work experience within the educational industry.- opportunity for contact extensionResponsibilitiesThe incumbent will be responsible for providing password support assistance to students.In addition, the incumbent may be required to provide:1st level services and support of laptops, PC’s, printers, peripherals, software for College and University students, faculty and admin staff. Working with other 1st level support staff, key responsibilities will be incident resolution for issues related to student laptops, academic workstations, computer lab workstations, managing requests and trouble tickets issues. Provide first line support for the DC and ON Tech user community, providing thorough and concise technical support with immediate resolution where possible to clients.Provide escalation for all calls to their respective support analysts via call ticketing system and phone.Provide initial incident call logging and any necessary follow up with customers via telephone, email and/or walk-up support ensuring quality of service.Required to document technical information, notes, user guides for internal or customer use if required. QualificationsQUALIFICATIONS: Two-year diploma or degree in related field Information Technology or Business Administration.ITIL v3 and MCP certification an asset.Related work experience in Information Technology and dealing with the public.A minimum of two years 1st level support in a network environment.Well-developed problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.Able to cope under high pressure and constant changes in priorities.Excellent interpersonal skills and proven ability to work well with users.Strong critical thinking, analytical, organizational and decision-making skills.Familiarity with Banner, MyCampus would be an asset. SummaryMUST HAVE QUALIFICATIONSExperience providing 1st level technical support in a network environment 2-3 yearsExcellent verbal communication skills in EnglishTwo-year diploma/degree in Information Technology or Business AdministrationNICE TO HAVE QUALIFICATIONSITIL v3 and MCP certification an asset.Familiarity with Banner, MyCampus would be an asset. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Interesting opportunity!Our client is looking to hire a deskside support person to assist them. Ideally, 3 days a week would be ideal, but if 5 days is what it takes, we can work it out. For now, support is still remote but the expectation is for fully vaccinated employees to return to the office under a new Hybrid model in the coming months.The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Consultant will also be required to have strong experience in supporting all areas of Office 365, Microsoft Office and executive support..Essential Job Functions:Provide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.AdvantagesAll hiring managers for this role are located in the US (New Jersey to be exact)This is to support their Toronto office - 2 floors located withing the First Canadian Plaza in downtown TorontoHybrid model for returning to work but candidates must prove vaccination in order to work here.Ideally 3 days a week but if we need 5, let me know. Pushing for 3 days per week. Candidates can choose which days but the client prefers them in the office on Mondays.Also ideally 730-330 hours but again, we will have flex with this. The earlier they can start, the better as they can be there to assist users with their issues first thing in the morning.ResponsibilitiesProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.QualificationsProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.SummaryThe Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.