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      • Toronto, Ontario
      • Permanent
      Global SaaS company is looking for a Technical Support Engineer in Toronto.Application Support Engineer (Toronto)Your Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)What we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudIf you are interested, please send you resume to andre.callegari@randstad.caAdvantagesWhat we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudResponsibilitiesYour Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseQualificationsYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)SummaryGlobal SaaS company is looking for a Technical Support Engineer in Toronto.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Global SaaS company is looking for a Technical Support Engineer in Toronto.Application Support Engineer (Toronto)Your Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)What we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudIf you are interested, please send you resume to andre.callegari@randstad.caAdvantagesWhat we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudResponsibilitiesYour Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseQualificationsYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)SummaryGlobal SaaS company is looking for a Technical Support Engineer in Toronto.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Guelph, Ontario
      • Permanent
      • $55,000 - $70,000 per year
      Are you an IT technician looking for a challenge? Would you like to continue your IT career with one of the largest private investment management firms? Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? If so, this opportunity is for you! Must be flexible travelling to Toronto and Guelph!Please reach out to keshmi.desai@randstad.ca with your resume for more information !Advantages•Pension fund with employer contribution•Complete group insurance paid at 100% by the employer•Competitive salary and performance bonus•Training paid by the employer•Allowance for sports activities•Hybrid structure in place ( 2 days in Guelph, 1 day in Toronto, the rest from home ) Responsibilities• You provide a high level of customer service, you will respond, analyze, resolve and document client incidents and inquiries• You provide technical assistance and guidance to employees in the use of software, workstations, smartphones, videoconference equipment and best practices• You assess the performance, diagnose and resolve issues with computer equipment, replace defective or obsolete devices, and deploy software on workstations• You record, document, and maintain up-to-date records of hardware/software inventories and service requestsQualifications• You have a college diploma in computer science or in a related field• You have three to five years of relevant experience providing IT technical support• You have a high-level of proficiency with Windows 10 and Microsoft 365 including Teams, SharePoint, Exchange and OneDrive; • You have an in-depth knowledge of concepts relating to Active Directory, Intune, NTFS security, Terminal Servers environment and Smartphones; • You have experience working with an ITSM and ITAM systems• Microsoft certification, knowledge of videoconferencing systems and experience in investment management software support (e.g., Bloomberg) are assetsSummaryBONUSCan speak French Thank you for applying for this IT Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Keshmi Desai to discuss this role: keshmi.desai@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you an IT technician looking for a challenge? Would you like to continue your IT career with one of the largest private investment management firms? Are you conscientious, always offer unparalleled service to users and are looking for a company in which you can grow? If so, this opportunity is for you! Must be flexible travelling to Toronto and Guelph!Please reach out to keshmi.desai@randstad.ca with your resume for more information !Advantages•Pension fund with employer contribution•Complete group insurance paid at 100% by the employer•Competitive salary and performance bonus•Training paid by the employer•Allowance for sports activities•Hybrid structure in place ( 2 days in Guelph, 1 day in Toronto, the rest from home ) Responsibilities• You provide a high level of customer service, you will respond, analyze, resolve and document client incidents and inquiries• You provide technical assistance and guidance to employees in the use of software, workstations, smartphones, videoconference equipment and best practices• You assess the performance, diagnose and resolve issues with computer equipment, replace defective or obsolete devices, and deploy software on workstations• You record, document, and maintain up-to-date records of hardware/software inventories and service requestsQualifications• You have a college diploma in computer science or in a related field• You have three to five years of relevant experience providing IT technical support• You have a high-level of proficiency with Windows 10 and Microsoft 365 including Teams, SharePoint, Exchange and OneDrive; • You have an in-depth knowledge of concepts relating to Active Directory, Intune, NTFS security, Terminal Servers environment and Smartphones; • You have experience working with an ITSM and ITAM systems• Microsoft certification, knowledge of videoconferencing systems and experience in investment management software support (e.g., Bloomberg) are assetsSummaryBONUSCan speak French Thank you for applying for this IT Technician position. We will review your request and get back to you promptly if your profile matches our criteria.Contact Keshmi Desai to discuss this role: keshmi.desai@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      Your responsibilities - you will work on:End to end accountability for a service production support during a dedicated time zone. This will require to:Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Understand the application data and how to query it to trouble shootHelp to deploy new component in different environmentContribute to the overall integration testing and verification of the platformProvide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Contribute to some development aspect on the project where requiredAdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesService Management.Provide application and technical support for front and back office users.Act as conduit to external parties, within and outside of the organiztion, for support services.Monitor service availability and activity to ensure optimum usage and performance.Incident ManagementCrisis call participation and management. Report on service availability – including recording and logging of incidents in a timely manner.Communication to user community and senior stakeholders.Problem ManagementManaging the lifecycles of all problems and ensuring that incidents are prevented and to minimize the impact of incidents that cannot be prevented. Performing trend analysis of important services or historical incidents. Working with other Dev Ops engineers to provide permanent solutions – to prevent recurrence of incidents.ComplianceEnsure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces.Qualifications8+ years of experience in working in large, fast-paced environments.Proven track record of supporting and monitoring complex applicationProven ability to communicate effectivelyAble to debug production incidents and provide initial findings to L3Essential Skills/CompetenciesExperience of programming languages – SQL Server, Linux, Control-M, Java, SpringBootExperience with version control (being to checkout and clone a Git repo)Basic Unix skillsBasic knowledge of alerting and monitoring tools (Geneos)Ability to work flexibly.Able to assimilate new knowledge quickly and adaptable to change.Ability to work in a teamAnalytical skills to assist in the resolution of complex issues that may be time sensitive.Good communication skills, written, verbal and presentational – including communication to end-users and senior Business stakeholdersIdeal ExperienceExperience of working with the Tick stack (Grafana / Influx DB), Apache BEAMExperience of working with messaging technologies – especially Solace.Experience of Agile methodologies and delivering application change in an Agile fashion. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Your responsibilities - you will work on:End to end accountability for a service production support during a dedicated time zone. This will require to:Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Understand the application data and how to query it to trouble shootHelp to deploy new component in different environmentContribute to the overall integration testing and verification of the platformProvide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Contribute to some development aspect on the project where requiredAdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesService Management.Provide application and technical support for front and back office users.Act as conduit to external parties, within and outside of the organiztion, for support services.Monitor service availability and activity to ensure optimum usage and performance.Incident ManagementCrisis call participation and management. Report on service availability – including recording and logging of incidents in a timely manner.Communication to user community and senior stakeholders.Problem ManagementManaging the lifecycles of all problems and ensuring that incidents are prevented and to minimize the impact of incidents that cannot be prevented. Performing trend analysis of important services or historical incidents. Working with other Dev Ops engineers to provide permanent solutions – to prevent recurrence of incidents.ComplianceEnsure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces.Qualifications8+ years of experience in working in large, fast-paced environments.Proven track record of supporting and monitoring complex applicationProven ability to communicate effectivelyAble to debug production incidents and provide initial findings to L3Essential Skills/CompetenciesExperience of programming languages – SQL Server, Linux, Control-M, Java, SpringBootExperience with version control (being to checkout and clone a Git repo)Basic Unix skillsBasic knowledge of alerting and monitoring tools (Geneos)Ability to work flexibly.Able to assimilate new knowledge quickly and adaptable to change.Ability to work in a teamAnalytical skills to assist in the resolution of complex issues that may be time sensitive.Good communication skills, written, verbal and presentational – including communication to end-users and senior Business stakeholdersIdeal ExperienceExperience of working with the Tick stack (Grafana / Influx DB), Apache BEAMExperience of working with messaging technologies – especially Solace.Experience of Agile methodologies and delivering application change in an Agile fashion. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $100,000 - $150,000 per year
      we are looking to hire A Systems Specialist to support our client's Intapp Software solutions to facilitate business intake (file opening) and adjacent conflicts reporting and resolution. At the core of this initiative is the configuration and deployment of Intapp Open, a widely used platform in law firms across North AmericaCore RequirementsExperience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsAdvantagesOpportunities for lateral move, growth within development and automation solutions teamsWill be a part of supporting Robotic automation initiativesCompetitive compensation packageTuition for IT courses, learning and development will be paid for by the companyResponsibilitiesWith a focus on Intapp Open, the Systems Specialist will be responsible for:System Management: System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recoverySystem Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of supportSystem Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRSSystem Integrations and Support : Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issuesIntegrations – Interfacing with relevant Blakes IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration BuilderVendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical supportQualificationsExcellent customer-service orientation – courteous, responsive and delivers with a sense of urgencyExceptional verbal and written communication skillsStrong interpersonal skills, supported by a foundation of patience, tact and confidenceDBA or SQL administration and report-writing skillsMicrosoft PowerBIWorking as a team or individually as requiredEstablishing and maintaining relationships with users and vendorsWorking with QA, production and application support personnel in the implementation of operational systems - e.g new feature - enhancement alternative fee model, tax changes (development would be SS but testing would be the BA and IT QA eng) Adherence to IT policies and proceduresDocuments applications based upon appropriate IT department standardsPerforming duties outside of normal business hours as requiredExcellent organizational skillsPassion for continuous improvement and learning SummaryIf you are an individual with the following background, please apply and forward your profile to andre.callegari@randstad.ca Experience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      we are looking to hire A Systems Specialist to support our client's Intapp Software solutions to facilitate business intake (file opening) and adjacent conflicts reporting and resolution. At the core of this initiative is the configuration and deployment of Intapp Open, a widely used platform in law firms across North AmericaCore RequirementsExperience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsAdvantagesOpportunities for lateral move, growth within development and automation solutions teamsWill be a part of supporting Robotic automation initiativesCompetitive compensation packageTuition for IT courses, learning and development will be paid for by the companyResponsibilitiesWith a focus on Intapp Open, the Systems Specialist will be responsible for:System Management: System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recoverySystem Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of supportSystem Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRSSystem Integrations and Support : Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issuesIntegrations – Interfacing with relevant Blakes IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration BuilderVendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical supportQualificationsExcellent customer-service orientation – courteous, responsive and delivers with a sense of urgencyExceptional verbal and written communication skillsStrong interpersonal skills, supported by a foundation of patience, tact and confidenceDBA or SQL administration and report-writing skillsMicrosoft PowerBIWorking as a team or individually as requiredEstablishing and maintaining relationships with users and vendorsWorking with QA, production and application support personnel in the implementation of operational systems - e.g new feature - enhancement alternative fee model, tax changes (development would be SS but testing would be the BA and IT QA eng) Adherence to IT policies and proceduresDocuments applications based upon appropriate IT department standardsPerforming duties outside of normal business hours as requiredExcellent organizational skillsPassion for continuous improvement and learning SummaryIf you are an individual with the following background, please apply and forward your profile to andre.callegari@randstad.ca Experience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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