- Job Title: Service Desk ManagerDepartment: Technology / ITLocation: Greater Vancouver Area, BC, Canada (Hybrid/Remote options as applicable)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: Head of Technical Service and OperationsDirect Reports: 2x Service Desk Team LeadsTeam PurposeThe Technology team delivers the IT services required to support ongoing operations and business growth. The department equips distributed frontline staff andJob Title: Service Desk ManagerDepartment: Technology / ITLocation: Greater Vancouver Area, BC, Canada (Hybrid/Remote options as applicable)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: Head of Technical Service and OperationsDirect Reports: 2x Service Desk Team LeadsTeam PurposeThe Technology team delivers the IT services required to support ongoing operations and business growth. The department equips distributed frontline staff and
- IT Support AnalystDepartment: Technology / Service DeliveryLocation: Burnaby, British Columbia, Canada (Local & Remote)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: IT Service Delivery ManagerTeam PurposeThe Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.Role PurposeReporting to the IT Service Delivery Manager,IT Support AnalystDepartment: Technology / Service DeliveryLocation: Burnaby, British Columbia, Canada (Local & Remote)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: IT Service Delivery ManagerTeam PurposeThe Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.Role PurposeReporting to the IT Service Delivery Manager,
- CCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.AdvantageCCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.Advantage
- Team PurposeThe Technology team provides essential IT services and enterprise solutions that enable retail and corporate support teams to operate efficiently, deliver exceptional customer value, and support the ongoing growth of the client's business.Role PurposeThe Enterprise Systems Manager leads the delivery, stability, governance, and continuous improvement of business-critical applications across the organization. This role ensures application serviceTeam PurposeThe Technology team provides essential IT services and enterprise solutions that enable retail and corporate support teams to operate efficiently, deliver exceptional customer value, and support the ongoing growth of the client's business.Role PurposeThe Enterprise Systems Manager leads the delivery, stability, governance, and continuous improvement of business-critical applications across the organization. This role ensures application service
- Our client is a well-established Managed Service Provider (MSP) based in Winnipeg, with nearly 30 years supporting organizations across Manitoba and Canada with outsourced IT services. They take a proactive approach to IT — preventing problems before they happen, not just fixing things after they break.They're looking for a highly organized Service Coordinator / Helpdesk Administrator to be the operational hub of their service team — keeping tickets movingOur client is a well-established Managed Service Provider (MSP) based in Winnipeg, with nearly 30 years supporting organizations across Manitoba and Canada with outsourced IT services. They take a proactive approach to IT — preventing problems before they happen, not just fixing things after they break.They're looking for a highly organized Service Coordinator / Helpdesk Administrator to be the operational hub of their service team — keeping tickets moving
