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      • Montréal, Québec
      • Contract
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Advantages37.5 hours per weekWork from homeDynamic environmentBilingual environmentResponsibilities• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual ( in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company?Qualifications• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)SummaryYou are looking for a technical support position - Level 1 for a full-time, long-term contract in downtown Montreal. You would like to be part of a major Canadian-based financial company. You are a young professional looking for new challenges in the computer field located in downtown Montreal. In addition, you will have the chance to develop your expertise in the field with passionate and qualified professionals.• Would you like to be a technical support agent?• Do you have training in information technology?• Are you bilingual (10/10 in French and English)?• Are you dynamic, working and wanting to start a career in the IT field?• You have a little experience in computer technologies, but would you like to take this experience to another level?• Do you like to help people solve their technical problems?• Have you always been recognized as a detail-oriented person and desperate to understand issues?• Do you want to work in downtown Montreal?• Do you want to work in a call center environment?• Do you want to work for a large company? This opportunity is for you!What are we looking for?• Do you have a short experience in a similar position or experience in the field of customer service / technical support / information technology accompanied by a motivation to evolve in the field of technologies?• You have teamwork skills• You have excellent technical problem solving skills• You are a person who adapts easily to change• Ability to communicate effectively and diplomatically• Excellent communication skills (verbal and written)This is definitely an incredible chance to integrate the IT market with a recognized employer in the field.Does this job offer appeal to you? Submit your application without hesitation, because we are looking for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Cloud System Administrator Looking for a new challenge as a Cloud System Administrator in the Montreal area? Would you like to join an international company specializing in business process optimization? Are you looking for a flexible position where you can work on multiple projects and work in a cloud-based environment? You meet most of these criteria: •Ability to find solutions to complex problems and learn quickly and independently.•Be able to quickly familiarize yourself with and master the administrative interface of different products.•Ability to listen and analyze needs, popularize and communicate ideas and technical concepts in a clear and adapted way to the interlocutor;•Bilingual (oral and written) English and French Your main tasks: •Installation and administration of Windows and Linux servers at the operating system level.•Installation and administration of Active Directory, DNS, DHCP, and network policy.•Installation of firewalls, tunnels and wireless networks.•Administer and support cloud infrastructure (AWS - GCP and Azure).•Ensure prompt follow-up and support to customers and internal teams•Manage different systems (MDM, file server, VPN, Google apps, and others).•Analyze the needs of the company and make recommendations on future strategic choices.•Manage the internal network as well as physical equipment.•Configure and manage system backups.•Diagnose router and network connection problems and make necessary recommendations.•Perform computer security operations such as encrypting data, installing 2FA, and creating secure connections with web services.•Analyze problems, participate in the search for solutions and develop new ways of doing things. You have:•DEC or AEC in computer science or DEP in technical support •A minimum of 5 years of experience in a related role.•Good knowledge of systems administration (Windows, Linux at the operating system level)•Experience in cloud server administration, Cloud Infrastructure (AWS - GCP and Azure).•Experience with Active Directory, DNS, DHCP and Network Policy Good knowledge of network administration (Security, Firewall, Tunnels, Wireless, etc.) You are looking for an environment that offers: •Large-scale environment •State-of-the-art technologies•A new challenge as a computer technician in the Montreal area•Flexibility Teleworking •A more than competitive salary + Bonus•Insurance Program•RRSAs•Multiple opportunities for career advancement •Cellular and Laptop provided Don't waste another minute! Send us your resume today to apply for this challenging position as a Cloud System Administrator in the Montreal area. Please contact us at isabelle.gauthier@randstad.caAdvantages•Large-scale environment •State-of-the-art technologies•A new challenge as a computer technician in the Montreal area•Flexibility Teleworking •A more than competitive salary + Bonus•Insurance Program•RRSAs•Multiple opportunities for career advancement •Cellular and Laptop provided Responsibilities•Installation and administration of Windows and Linux servers at the operating system level.•Installation and administration of Active Directory, DNS, DHCP, and network policy.•Installation of firewalls, tunnels and wireless networks.•Administer and support cloud infrastructure (AWS - GCP and Azure).•Ensure prompt follow-up and support to customers and internal teams•Manage different systems (MDM, file server, VPN, Google apps, and others).•Analyze the needs of the company and make recommendations on future strategic choices.•Manage the internal network as well as physical equipment.•Configure and manage system backups.•Diagnose router and network connection problems and make necessary recommendations.•Perform computer security operations such as encrypting data, installing 2FA, and creating secure connections with web services.•Analyze problems, participate in the search for solutions and develop new ways of doing things.Qualifications•DEC or AEC in computer science or DEP in technical support •A minimum of 5 years of experience in a related role.•Good knowledge of systems administration (Windows, Linux at the operating system level)•Experience in cloud server administration, Cloud Infrastructure (AWS - GCP and Azure).•Experience with Active Directory, DNS, DHCP and Network Policy Good knowledge of network administration (Security, Firewall, Tunnels, Wireless, etc.) SummaryDon't waste another minute! Send us your resume today to apply for this challenging position as a Cloud System Administrator in the Montreal area. Please contact us at isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Cloud System Administrator Looking for a new challenge as a Cloud System Administrator in the Montreal area? Would you like to join an international company specializing in business process optimization? Are you looking for a flexible position where you can work on multiple projects and work in a cloud-based environment? You meet most of these criteria: •Ability to find solutions to complex problems and learn quickly and independently.•Be able to quickly familiarize yourself with and master the administrative interface of different products.•Ability to listen and analyze needs, popularize and communicate ideas and technical concepts in a clear and adapted way to the interlocutor;•Bilingual (oral and written) English and French Your main tasks: •Installation and administration of Windows and Linux servers at the operating system level.•Installation and administration of Active Directory, DNS, DHCP, and network policy.•Installation of firewalls, tunnels and wireless networks.•Administer and support cloud infrastructure (AWS - GCP and Azure).•Ensure prompt follow-up and support to customers and internal teams•Manage different systems (MDM, file server, VPN, Google apps, and others).•Analyze the needs of the company and make recommendations on future strategic choices.•Manage the internal network as well as physical equipment.•Configure and manage system backups.•Diagnose router and network connection problems and make necessary recommendations.•Perform computer security operations such as encrypting data, installing 2FA, and creating secure connections with web services.•Analyze problems, participate in the search for solutions and develop new ways of doing things. You have:•DEC or AEC in computer science or DEP in technical support •A minimum of 5 years of experience in a related role.•Good knowledge of systems administration (Windows, Linux at the operating system level)•Experience in cloud server administration, Cloud Infrastructure (AWS - GCP and Azure).•Experience with Active Directory, DNS, DHCP and Network Policy Good knowledge of network administration (Security, Firewall, Tunnels, Wireless, etc.) You are looking for an environment that offers: •Large-scale environment •State-of-the-art technologies•A new challenge as a computer technician in the Montreal area•Flexibility Teleworking •A more than competitive salary + Bonus•Insurance Program•RRSAs•Multiple opportunities for career advancement •Cellular and Laptop provided Don't waste another minute! Send us your resume today to apply for this challenging position as a Cloud System Administrator in the Montreal area. Please contact us at isabelle.gauthier@randstad.caAdvantages•Large-scale environment •State-of-the-art technologies•A new challenge as a computer technician in the Montreal area•Flexibility Teleworking •A more than competitive salary + Bonus•Insurance Program•RRSAs•Multiple opportunities for career advancement •Cellular and Laptop provided Responsibilities•Installation and administration of Windows and Linux servers at the operating system level.•Installation and administration of Active Directory, DNS, DHCP, and network policy.•Installation of firewalls, tunnels and wireless networks.•Administer and support cloud infrastructure (AWS - GCP and Azure).•Ensure prompt follow-up and support to customers and internal teams•Manage different systems (MDM, file server, VPN, Google apps, and others).•Analyze the needs of the company and make recommendations on future strategic choices.•Manage the internal network as well as physical equipment.•Configure and manage system backups.•Diagnose router and network connection problems and make necessary recommendations.•Perform computer security operations such as encrypting data, installing 2FA, and creating secure connections with web services.•Analyze problems, participate in the search for solutions and develop new ways of doing things.Qualifications•DEC or AEC in computer science or DEP in technical support •A minimum of 5 years of experience in a related role.•Good knowledge of systems administration (Windows, Linux at the operating system level)•Experience in cloud server administration, Cloud Infrastructure (AWS - GCP and Azure).•Experience with Active Directory, DNS, DHCP and Network Policy Good knowledge of network administration (Security, Firewall, Tunnels, Wireless, etc.) SummaryDon't waste another minute! Send us your resume today to apply for this challenging position as a Cloud System Administrator in the Montreal area. Please contact us at isabelle.gauthier@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As a reference and resource person, you contribute to the resolution of complex problems through analyzes and your global knowledgeof the business domain.Main responsibilitiesActively participate in the development of implementation strategies, carry out the development of software products, including design, code, test automation and operation by applying good development, data and security practicesDocument technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and distribute training for peers and consumersProvide technical support and analyze complex issues, determine the causes and follow up on problems during critical incidents and ensure their resolutionRequired profileCollege diploma (technical DEC) in an appropriate disciplineA minimum of four years of relevant experienceProficiency in English at an advanced level• Java knowledge essential• Knowledge of Web, GIT, Maven and Jenkins (an asset)• Knowledge of cloud computing (an asset)• Knowledge of Angular / TypeScript / NodeJS (an asset)• Knowledge and interest in automated unit testing• Knowledge of the Genesys platform (an asset)• Knowledge of Text-to-speech (TTS) and Speech-to-text (STT) TTS APIs (an asset)• Knowledge of natural language processing (NLP) (an asset)Advantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As a reference and resource person, you contribute to the resolution of complex problems through analyzes and your global knowledgeof the business domain.Main responsibilitiesActively participate in the development of implementation strategies, carry out the development of software products, including design, code, test automation and operation by applying good development, data and security practicesDocument technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and distribute training for peers and consumersProvide technical support and analyze complex issues, determine the causes and follow up on problems during critical incidents and ensure their resolutionRequired profileCollege diploma (technical DEC) in an appropriate disciplineA minimum of four years of relevant experienceProficiency in English at an advanced level• Java knowledge essential• Knowledge of Web, GIT, Maven and Jenkins (an asset)• Knowledge of cloud computing (an asset)• Knowledge of Angular / TypeScript / NodeJS (an asset)• Knowledge and interest in automated unit testing• Knowledge of the Genesys platform (an asset)• Knowledge of Text-to-speech (TTS) and Speech-to-text (STT) TTS APIs (an asset)• Knowledge of natural language processing (NLP) (an asset)Advantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicAdvantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As a central analyst-programmer in the financial crime solutions maintenance and evolution team, you contribute to IT efficiency by designing, configuring, administering, maintaining, by developing and ensuring the quality of the “central” components of our solutions.You will work alongside a functional analyst in developing solutions and investigating production issues. You will also be responsible for deployment while following the standards in a central delivery context.Main responsibilities:Carry out impact analyzes and technical documentationDesign / Revise technical designs, programs or applications, deliverables and test benches while respecting specifications, standards and guidelines in placeActively participate in the development of implementation strategies, analyzesStructure and document deliverables to facilitate development and maintenanceProvide technical support to IT operations or by ensuring various follow-upsWrite functional specifications, operating procedures and methods. Develop documentation, prepare and distribute training for usersAnalyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolutionBe responsible for the installation and testing of the implementation of applicationsRequired profile- Bachelor's degree in Information Technology (IT) or in an appropriate discipline- A minimum of eight years of relevant experience- Experience with COBOL language and knowledge of central systems- Experience in banking (an asset)- Regulatory experience (an asset)Required:- Good command of the Cobol language- Knowledge of SQL-DB2- IMS knowledge- Knowledge of Autosys and / or Control-M schedulers (an asset)- Knowledge of assembly language (an asset)Advantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As a central analyst-programmer in the financial crime solutions maintenance and evolution team, you contribute to IT efficiency by designing, configuring, administering, maintaining, by developing and ensuring the quality of the “central” components of our solutions.You will work alongside a functional analyst in developing solutions and investigating production issues. You will also be responsible for deployment while following the standards in a central delivery context.Main responsibilities:Carry out impact analyzes and technical documentationDesign / Revise technical designs, programs or applications, deliverables and test benches while respecting specifications, standards and guidelines in placeActively participate in the development of implementation strategies, analyzesStructure and document deliverables to facilitate development and maintenanceProvide technical support to IT operations or by ensuring various follow-upsWrite functional specifications, operating procedures and methods. Develop documentation, prepare and distribute training for usersAnalyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolutionBe responsible for the installation and testing of the implementation of applicationsRequired profile- Bachelor's degree in Information Technology (IT) or in an appropriate discipline- A minimum of eight years of relevant experience- Experience with COBOL language and knowledge of central systems- Experience in banking (an asset)- Regulatory experience (an asset)Required:- Good command of the Cobol language- Knowledge of SQL-DB2- IMS knowledge- Knowledge of Autosys and / or Control-M schedulers (an asset)- Knowledge of assembly language (an asset)Advantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Actively participate in the development of implementation strategies, analyzes, design and documentation of programs or applicationsCollaborate in the development, codification and testing of these according to best practicesProvide technical support to IT operations or by ensuring various follow-upsWrite functional quotes, operating procedures and methodsDevelop documentation, prepare and distribute training / presentations for usersAnalyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolutionBe responsible for installing and testing software packages or implementing applicationsProvide application supportEnsure the required links with the various units involved in its activities in collaboration with the application managers concernedSuggest any improvement to increase the efficiency and quality of the application base or the unit's operationsAnalyze and carry out service requests according to the specific needs of the clientMake application changes, test scenarios and perform the required documentation to ensure the quality and follow-up of changes in productionPrepare and execute various IT operations to ensure the smooth running of production operationsRequired profile- Bachelor's degree in an appropriate discipline- A minimum of four years of relevant experience- Experience with application support- Experience working in Scrum / Agile mode- Team spirit and sense of organization- Excellent communicatorSpecific knowledge- Excellent knowledge of C # .net- Knowledge of SQL- Knowledge of GIT- Knowledge of Entity Framework- Knowledge of JavaScript- Knowledge of Package JQuery- Knowledge of Microsoft's MVC Web Framework- Knowledge of Unit test (test coverage), MSTests, NUnit, Automated tests- Knowledge of Web Services (SOA)- Knowledge of WCF Framework- Knowledge of Jira and ConfluenceSpecial conditions:Ability to participate in 24/7 support in rotation with other team membersAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Actively participate in the development of implementation strategies, analyzes, design and documentation of programs or applicationsCollaborate in the development, codification and testing of these according to best practicesProvide technical support to IT operations or by ensuring various follow-upsWrite functional quotes, operating procedures and methodsDevelop documentation, prepare and distribute training / presentations for usersAnalyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolutionBe responsible for installing and testing software packages or implementing applicationsProvide application supportEnsure the required links with the various units involved in its activities in collaboration with the application managers concernedSuggest any improvement to increase the efficiency and quality of the application base or the unit's operationsAnalyze and carry out service requests according to the specific needs of the clientMake application changes, test scenarios and perform the required documentation to ensure the quality and follow-up of changes in productionPrepare and execute various IT operations to ensure the smooth running of production operationsRequired profile- Bachelor's degree in an appropriate discipline- A minimum of four years of relevant experience- Experience with application support- Experience working in Scrum / Agile mode- Team spirit and sense of organization- Excellent communicatorSpecific knowledge- Excellent knowledge of C # .net- Knowledge of SQL- Knowledge of GIT- Knowledge of Entity Framework- Knowledge of JavaScript- Knowledge of Package JQuery- Knowledge of Microsoft's MVC Web Framework- Knowledge of Unit test (test coverage), MSTests, NUnit, Automated tests- Knowledge of Web Services (SOA)- Knowledge of WCF Framework- Knowledge of Jira and ConfluenceSpecial conditions:Ability to participate in 24/7 support in rotation with other team membersAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      As an AS400 Developer, you contribute to IT efficiency. You participate in the design, configuration, administration, maintenance and evolution of computer networks, management systems and database servers to meet the needs of the organization.Your role is to contribute to the development of small to medium-sized computer systems, programs and applications and to provide the required support, while leveraging your skill in mastering technology. You participate in the analysis of customer needs and the development of directions in development activities. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires a global knowledge in your field.You collaborate on the implementation of development or patch solutions, where the ability to manage complexity is essential. You are called upon to interact with stakeholders working in complementary fields of activity related to technologies.You play an advisory and support role with clients and various stakeholders relating to the systems.Additional responsibilities· Actively participate in the development of implementation strategies, analyzes, design and documentation of programs or applications. Collaborate in the development, codification and testing of theseProvide technical support to IT operations or by ensuring various follow-ups· Write functional specifications, operating procedures and methods. Develop documentation, prepare and distribute training for users· Analyze complex problems, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Participate in the installation and testing of software packages or the implementation of applications.Required profileBachelor's degree in computer science or an appropriate disciplineA minimum of four years of relevant experiencePlease note that other combinations of relevant education and experience could be consideredFor vacant positions available in Quebec, please note that knowledge of French is requiredSpecific knowledge· Experience with IBM i / AS400 systems (RPG, Cobol, CLP, logging ...)Knowledge of SYNONKnowledge of React, Angular (Asset)Knowledge of Weblogic (Asset)Knowledge of the SQL database (Asset)Knowledge of springboot (Asset)Knowledge of jira (Asset)The temp to perm option is also considered for this request. Please mention interest in tenure when submitting the applicationAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      As an AS400 Developer, you contribute to IT efficiency. You participate in the design, configuration, administration, maintenance and evolution of computer networks, management systems and database servers to meet the needs of the organization.Your role is to contribute to the development of small to medium-sized computer systems, programs and applications and to provide the required support, while leveraging your skill in mastering technology. You participate in the analysis of customer needs and the development of directions in development activities. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires a global knowledge in your field.You collaborate on the implementation of development or patch solutions, where the ability to manage complexity is essential. You are called upon to interact with stakeholders working in complementary fields of activity related to technologies.You play an advisory and support role with clients and various stakeholders relating to the systems.Additional responsibilities· Actively participate in the development of implementation strategies, analyzes, design and documentation of programs or applications. Collaborate in the development, codification and testing of theseProvide technical support to IT operations or by ensuring various follow-ups· Write functional specifications, operating procedures and methods. Develop documentation, prepare and distribute training for users· Analyze complex problems, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Participate in the installation and testing of software packages or the implementation of applications.Required profileBachelor's degree in computer science or an appropriate disciplineA minimum of four years of relevant experiencePlease note that other combinations of relevant education and experience could be consideredFor vacant positions available in Quebec, please note that knowledge of French is requiredSpecific knowledge· Experience with IBM i / AS400 systems (RPG, Cobol, CLP, logging ...)Knowledge of SYNONKnowledge of React, Angular (Asset)Knowledge of Weblogic (Asset)Knowledge of the SQL database (Asset)Knowledge of springboot (Asset)Knowledge of jira (Asset)The temp to perm option is also considered for this request. Please mention interest in tenure when submitting the applicationAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you a system administrator based in the greater Montreal area with more than 3 years of experience? As an IT Manager, would you like to ensure the maintenance and proper functioning of a computer park of more than 300 users and professional accountants, divided over 8 sites? Do you always offer exceptional service to users? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Manager job:•Group insurance paid at 50% by the employer;•Competitive salary;•Telework possible;•Annual quality of life program;•VRSP program;•PAAE.ResponsibilitiesReporting to the General Manager, the incumbent based in Montreal will be responsible for:•Contribute to the evolution of the company's multi-site network architecture;•Ensure the reliability, efficiency, performance and security of the IT infrastructure;•Ensure the configuration, analysis, updates and resolution of network and server alerts;•Provide technical support at all levels to business users;•Manage the life cycle of the IT equipment;•Target and address opportunities with realistic solutions and associated costs.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years of minimum experience as a system administrator / IT asset management;•Knowledge and agility with M365;•Ease of automation and scripting with PowerShell;•Network and firewall level experience (Cisco, Fortinet);•Experience with Veeam and relief sites;•BD SQL troubleshooting;•Knowledge of DELL servers (an asset);•Knowledge of VOIP telephony (an asset).You will also need to have the following skills:•Bilingual (French and functional English);•Demonstrate solid autonomy;•Hold a valid driver's license.SummaryThank you for applying for this position as IT Manager. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a system administrator based in the greater Montreal area with more than 3 years of experience? As an IT Manager, would you like to ensure the maintenance and proper functioning of a computer park of more than 300 users and professional accountants, divided over 8 sites? Do you always offer exceptional service to users? If so, this opportunity is for you!AdvantagesWhy do you want to get this IT Manager job:•Group insurance paid at 50% by the employer;•Competitive salary;•Telework possible;•Annual quality of life program;•VRSP program;•PAAE.ResponsibilitiesReporting to the General Manager, the incumbent based in Montreal will be responsible for:•Contribute to the evolution of the company's multi-site network architecture;•Ensure the reliability, efficiency, performance and security of the IT infrastructure;•Ensure the configuration, analysis, updates and resolution of network and server alerts;•Provide technical support at all levels to business users;•Manage the life cycle of the IT equipment;•Target and address opportunities with realistic solutions and associated costs.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years of minimum experience as a system administrator / IT asset management;•Knowledge and agility with M365;•Ease of automation and scripting with PowerShell;•Network and firewall level experience (Cisco, Fortinet);•Experience with Veeam and relief sites;•BD SQL troubleshooting;•Knowledge of DELL servers (an asset);•Knowledge of VOIP telephony (an asset).You will also need to have the following skills:•Bilingual (French and functional English);•Demonstrate solid autonomy;•Hold a valid driver's license.SummaryThank you for applying for this position as IT Manager. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Permanent
      Are you looking for a SQL Developer / Modeling Consultant position? Do you want to make a difference and join a multidisciplinary team in a company ahead of its time?A company that creates innovative solutions thanks to their stochastic and combinatorial approach unique in the world! Within a dynamic team, you will find a stimulating environment where your autonomy and leadership will be valued.You will have the opportunity to help their clients conceptualize their business models on their innovative financial modeling and simulation platform!A company that counts among its customers Hydro-Québec, Énergir, Investissement Québec, AIMIA, the African Development Bank, the city of Montreal and many others. They also work in partnership with so-called companies such as Accenture, PMP and CGI.So this permanent SQL developer position in teleworking or in recent, open-concept offices in downtown Montreal may be for you!AdvantagesOur client hires you as a permanent employee with a range of hyper-competitive advantages such as:• A competitive salary with the possibility of performance bonuses;• A group insurance program;• Great autonomy in your work and flexible hours;• Paid vacation during the holiday season, in addition to regular vacations;• Happy hours and corporate activities;• Unlimited snacks, drinks, tea and coffee;• Reimbursement of sports activity costs, school fees or professional training.ResponsibilitiesTheir innovative platform provides a controlled working environment with a familiar Excel interface that uses the power of a centralized database for data storage and archiving! Are you interested in the following activities?• Analyze business needs with the client and define modeling needs• Model in the application with several Excel files, integrate them into the platform, develop models on the platform and link them to an SQL database• Propose new modeling approaches based on its expertise• Ensure a strong business relationship with the client• Provide technical support to platform users• Train users at clients' level of the platform• Test new application functionality • Migrate SQL data to a new version of the applicationQualificationsQualifications: • A degree or diploma in Engineering, Computer Science or a related field, or relevant work experience in a related field (administration, information technology) • Up to 2 years of relevant database development experience with the use of Microsoft Excel and Microsoft SQL Server • Knowledge in migrating data to SQL from other data sources such as PDF, CSV and EXCEL• Excellent analytical and problem-solving skills• Interest and aptitude for financial modeling and data processing• Autonomous, energetic, and have sound judgment• Bilingualism (French and English)• Bonus points if you have experience with: ETL tools and consultingSummaryYou want to know more?Do not hesitate to send me your CV with your contact details to the email:kamelya.aygun@randstad.ca or send me an invitation on LinkedIn to Kamelya Aygun.So that we can exchange!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a SQL Developer / Modeling Consultant position? Do you want to make a difference and join a multidisciplinary team in a company ahead of its time?A company that creates innovative solutions thanks to their stochastic and combinatorial approach unique in the world! Within a dynamic team, you will find a stimulating environment where your autonomy and leadership will be valued.You will have the opportunity to help their clients conceptualize their business models on their innovative financial modeling and simulation platform!A company that counts among its customers Hydro-Québec, Énergir, Investissement Québec, AIMIA, the African Development Bank, the city of Montreal and many others. They also work in partnership with so-called companies such as Accenture, PMP and CGI.So this permanent SQL developer position in teleworking or in recent, open-concept offices in downtown Montreal may be for you!AdvantagesOur client hires you as a permanent employee with a range of hyper-competitive advantages such as:• A competitive salary with the possibility of performance bonuses;• A group insurance program;• Great autonomy in your work and flexible hours;• Paid vacation during the holiday season, in addition to regular vacations;• Happy hours and corporate activities;• Unlimited snacks, drinks, tea and coffee;• Reimbursement of sports activity costs, school fees or professional training.ResponsibilitiesTheir innovative platform provides a controlled working environment with a familiar Excel interface that uses the power of a centralized database for data storage and archiving! Are you interested in the following activities?• Analyze business needs with the client and define modeling needs• Model in the application with several Excel files, integrate them into the platform, develop models on the platform and link them to an SQL database• Propose new modeling approaches based on its expertise• Ensure a strong business relationship with the client• Provide technical support to platform users• Train users at clients' level of the platform• Test new application functionality • Migrate SQL data to a new version of the applicationQualificationsQualifications: • A degree or diploma in Engineering, Computer Science or a related field, or relevant work experience in a related field (administration, information technology) • Up to 2 years of relevant database development experience with the use of Microsoft Excel and Microsoft SQL Server • Knowledge in migrating data to SQL from other data sources such as PDF, CSV and EXCEL• Excellent analytical and problem-solving skills• Interest and aptitude for financial modeling and data processing• Autonomous, energetic, and have sound judgment• Bilingualism (French and English)• Bonus points if you have experience with: ETL tools and consultingSummaryYou want to know more?Do not hesitate to send me your CV with your contact details to the email:kamelya.aygun@randstad.ca or send me an invitation on LinkedIn to Kamelya Aygun.So that we can exchange!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Java Developer Analyst - Data Foundations Your role is to contribute to the development of medium to large-scale computer systems, programs and applications by docking and implementing, while leveraging your skill in mastering technology and anticipating innovations. You analyze the needs of customers and partners and influence directions regarding technological solutions or information systems required within a project. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires a global knowledge in your field.You formulate proposals relating to the realization of projects and contribute to the resolution of complex problems through analyzes and your overall knowledge of the business domain. Lashings are frequent. You are called upon to interact with various stakeholders working in complementary areas of expertise. You act as a reference and resource person for the systems with your unit, clients and various stakeholders.More specifically, you work within the “Foundations Data Management” team, which is part of the Data and Analytics Center of Expertise and which is dedicated to designing and delivering solutions in the field of master data and data management. reference (Master & Reference Data Management MDM / RDM) for our business sectors.Within this dynamic team, you assume the role of designer / developer of master data and master data management solutions, mainly on the EBX platform. You participate in strategic mandates for the Mouvement and its members, including digital transformation by implementing data management solutions essential for our mission. You learn to demonstrate the potential of your ideas in the very diverse professions of a cooperative financial group.You will have to work with diversified business and IT teams and will have to propose and defend innovative and modern solutions to help accelerate the digitalization of business. You work in an “agile at scale” dynamic, following the SAFE methodology.Additional responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and of securityDocument technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and distribute training for peers and consumers· Provide technical support to IT operations. Analyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Work in co-creation with technological contributors and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectivesBe responsible for installing and testing software packages or implementing applicationsRequired profileBachelor's degree in computer science, software engineering or a relevant disciplineA minimum of four years of relevant experience in the design and development of computer systemsExperience with master data and master data management solutionsSpecific knowledgeKnowledge of Java programmingKnowledge of databases (Oracle, DB2) and SQL languageKnowledge of REST service conceptsKnowledge of development projects in Agile modeKnowledge of various development frameworks (Spring MVC, Spring Security, etc.)Knowledge of development support tools (GIT, MAVEN, JENKINS, JIRA, etc.)Knowledge of cloud computing (an asset)Knowledge of PAAS (an asset)Knowledge of Cucumber (an asset)Knowledge of relational and / or semantic data modelingKnowledge of EBX TIBCO data management platform (an asset)Advantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Java Developer Analyst - Data Foundations Your role is to contribute to the development of medium to large-scale computer systems, programs and applications by docking and implementing, while leveraging your skill in mastering technology and anticipating innovations. You analyze the needs of customers and partners and influence directions regarding technological solutions or information systems required within a project. In this regard, you plan, prioritize and coordinate the work in order to keep the commitments made in line with the objectives to be achieved. The nature of the files and the projects requires a global knowledge in your field.You formulate proposals relating to the realization of projects and contribute to the resolution of complex problems through analyzes and your overall knowledge of the business domain. Lashings are frequent. You are called upon to interact with various stakeholders working in complementary areas of expertise. You act as a reference and resource person for the systems with your unit, clients and various stakeholders.More specifically, you work within the “Foundations Data Management” team, which is part of the Data and Analytics Center of Expertise and which is dedicated to designing and delivering solutions in the field of master data and data management. reference (Master & Reference Data Management MDM / RDM) for our business sectors.Within this dynamic team, you assume the role of designer / developer of master data and master data management solutions, mainly on the EBX platform. You participate in strategic mandates for the Mouvement and its members, including digital transformation by implementing data management solutions essential for our mission. You learn to demonstrate the potential of your ideas in the very diverse professions of a cooperative financial group.You will have to work with diversified business and IT teams and will have to propose and defend innovative and modern solutions to help accelerate the digitalization of business. You work in an “agile at scale” dynamic, following the SAFE methodology.Additional responsibilitiesActively participate in the development of implementation strategies, perform the analysis and development of software products, including design, code, test automation and operation by applying good development practices, data and of securityDocument technical solutions and practices to ensure the sustainability of products and develop documentation, prepare and distribute training for peers and consumers· Provide technical support to IT operations. Analyze complex issues, determine the causes and follow up on system problems during critical incidents and ensure their resolution· Work in co-creation with technological contributors and architects to fully understand and thus achieve the alignment of solutions representing business intentions and objectivesBe responsible for installing and testing software packages or implementing applicationsRequired profileBachelor's degree in computer science, software engineering or a relevant disciplineA minimum of four years of relevant experience in the design and development of computer systemsExperience with master data and master data management solutionsSpecific knowledgeKnowledge of Java programmingKnowledge of databases (Oracle, DB2) and SQL languageKnowledge of REST service conceptsKnowledge of development projects in Agile modeKnowledge of various development frameworks (Spring MVC, Spring Security, etc.)Knowledge of development support tools (GIT, MAVEN, JENKINS, JIRA, etc.)Knowledge of cloud computing (an asset)Knowledge of PAAS (an asset)Knowledge of Cucumber (an asset)Knowledge of relational and / or semantic data modelingKnowledge of EBX TIBCO data management platform (an asset)Advantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Verdun, Québec
      • Contract
      Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Paid remuneration● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Paid remuneration● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Verdun, Québec
      • Contract
      We are pursuing the most important technological upgrade in its history. We are reviewing our systems and processes to simplify them and better align them with the needs of our customers. Come and work within a multidisciplinary team that manages and delivers the multichannel projects of the bank of tomorrow. Do you love technology? Do you like working on concrete projects? Are you naturally curious and like to challenge existing ideas? If you are a contagious energy enthusiast, show initiative and like to work in a team, we invite you to read the following!Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Competitive compensation● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are pursuing the most important technological upgrade in its history. We are reviewing our systems and processes to simplify them and better align them with the needs of our customers. Come and work within a multidisciplinary team that manages and delivers the multichannel projects of the bank of tomorrow. Do you love technology? Do you like working on concrete projects? Are you naturally curious and like to challenge existing ideas? If you are a contagious energy enthusiast, show initiative and like to work in a team, we invite you to read the following!Being an Analyst with us means:● Have a direct impact on the customer experience● To be able to see concretely the final product of his work● Participated in a multitude of large-scale projectsYou are the ideal candidate if you master:• Experience in stakeholder management.• Supplier management experience (or monthly, worked with suppliers).• Basic knowledge of databases.• Basic programming knowledge (being able to read pseudo-code).• Knowledge of the world of payment and / or counters.• At least 3 years of technical experience in analysis, technical support or incident management.What we offer you:● A constantly evolving work environment● Environment where the complexity of technological environments promotes development and encourages work / life balance● A collaborative and dynamic work climate● Competitive compensation● Competitive social benefits● A continuous training and development programAdvantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The End User Services Analyst provides technical support to Air Canada’s end user environments to ensure successful availability, continuity and security of IT services. Analysts will act as the end user advocate, communicate status and outcomes to stakeholders, drive process improvements and ensure adherence to ITIL/ITSM best practices.  ResponsibilitiesEnsure adherence to defined organizational processes for continued consistency of IT services deliveryManage IT services catalogue on a continued basis, by working closely with IT Service OwnersAct as first point of contact into IT organizationMeasure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, call avoidance, demand mix and end-user productivityPromote use of self service and review service catalogue to reduce service cost & enhance user experienceBring in operational efficiency into IT service management by reducing ticket volumes through root case analysis, periodic reviews and process improvementsCollaborate in conducting end user surveys and create action plans, as requiredManage IT vendors that support End User and Service Desk supportMonitor critical systems, and support resolution of critical/non-critical incidentsMaintain and support all end user devices including desktops, laptops, mobile devices, airport devices, field devices, etc.Work closely with relevant stakeholders to collect and use information for improved business and operational performanceProvide support for the business analysis and technology/business integration effortsSupport requirements gathering, systems analysis and business case development for IT initiativesSupport definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesQualifications Mandatory Covid-19 Vaccination Required as of October 31st 20213-5 years of IT technology or operations experience in a large company ITIL Practitioner or Intermediate Level certification, strong understanding of ITIL service management processesIT related education and University degree/technical certification or relevant work experienceStrong knowledge of PC hardware and related technologiesStrong Knowledge of iOS, Android, SOTI platform and related mobility technologiesHighly flexible and adaptable to a continually changing environmentCritical thinking & analytical skills - problem diagnosis, resolution options, successful plan executionSelf-motivated and results-orientedEffective communication skills, both oral and writtenAbility to travel as requiredCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.  Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The End User Services Analyst provides technical support to Air Canada’s end user environments to ensure successful availability, continuity and security of IT services. Analysts will act as the end user advocate, communicate status and outcomes to stakeholders, drive process improvements and ensure adherence to ITIL/ITSM best practices.  ResponsibilitiesEnsure adherence to defined organizational processes for continued consistency of IT services deliveryManage IT services catalogue on a continued basis, by working closely with IT Service OwnersAct as first point of contact into IT organizationMeasure and report on key service-level metrics, including average response time, first-contact-resolution rate, mean time to repair, call avoidance, demand mix and end-user productivityPromote use of self service and review service catalogue to reduce service cost & enhance user experienceBring in operational efficiency into IT service management by reducing ticket volumes through root case analysis, periodic reviews and process improvementsCollaborate in conducting end user surveys and create action plans, as requiredManage IT vendors that support End User and Service Desk supportMonitor critical systems, and support resolution of critical/non-critical incidentsMaintain and support all end user devices including desktops, laptops, mobile devices, airport devices, field devices, etc.Work closely with relevant stakeholders to collect and use information for improved business and operational performanceProvide support for the business analysis and technology/business integration effortsSupport requirements gathering, systems analysis and business case development for IT initiativesSupport definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesQualifications Mandatory Covid-19 Vaccination Required as of October 31st 20213-5 years of IT technology or operations experience in a large company ITIL Practitioner or Intermediate Level certification, strong understanding of ITIL service management processesIT related education and University degree/technical certification or relevant work experienceStrong knowledge of PC hardware and related technologiesStrong Knowledge of iOS, Android, SOTI platform and related mobility technologiesHighly flexible and adaptable to a continually changing environmentCritical thinking & analytical skills - problem diagnosis, resolution options, successful plan executionSelf-motivated and results-orientedEffective communication skills, both oral and writtenAbility to travel as requiredCandidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.  Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Laval, Québec
      • Contract
      Main Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Main Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 09h30 to 18h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Contract
      Main Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills: Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Main Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills: Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the IT Office Technician is responsible for the first level support offered to users: computer access, software, and hardware. Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incident and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMMonday to Friday, 07h30 to 16h00 Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Laval, Québec
      • Contract
      Main Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Main Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)AdvantagesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)ResponsibilitiesMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)QualificationsMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)SummaryMain Responsibilities Reporting to the North American Office Supervisor, the Helpdesk is responsible for the first level support offered to users: computer access, software.Specifically, it is called upon to:•Provide outstanding customer support•Provide front-line support to users •Over the phone support•Answering inbound calls•Ticket follow-up•Create, document, and track incidents and request tickets•Ensure stable operation, installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripherals connected to user workstations•Assist in testing and implementing new hardware and software products•Write technical documentation in French and English•All other related tasksProfessional requirementsExperienceThree (3) to five (5) years of experience in technical support in a Microsoft PC/Windows environmentExperience working in an IT call center or service center (Required)Experience with the following technologies (an asset): Office 365, Microsoft Active Directory, Microsoft System Center Configuration Manager, Service Now, Cisco CUCMPing, traceroute, troubleshoots, GPO etc.Monday to Friday, 10AM to 6.30PM Mandatory language skills : Bilingual (French and English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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