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    4 jobs found for Team lead in North York, Ontario

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      • North York, Ontario
      • Permanent
      • $65,000 - $70,000 per year
      We are looking for an independent, curious and ambitious Helpdesk Team lead, who will plan, conduct, and supervise complex assignments. Also, develops and applies new methods and procedures to resolve a variety of service incidents. Responsibilities entail configuring, installing and troubleshooting hardware and software systems including networked computers and connected services. The person will also be responsible for supervising a small team. If you want to learn more about this role, reach out to geo.augustine@randstad.caAdvantagesIf you are looking to join a collaborative, growing team than this is the role for you ! ResponsibilitiesAnswer the phone, e-mails and other form of client communications quickly and effectively Promote professional, helpful, friendly and supportive first contact experience while being polite and helpful in all interactions with internal and external clientsIdentify, initiate, and lead various projectsPlan and coordinate a variety of events and activitiesMonitor existing and propose new and enhanced service levels through the development and analysis of service level metrics and reportingRecommend and implement service and product improvements and participate in planning meetings with management teamQualifications2-3 years hands-on experience in a technical team lead support role.Broad knowledge of hardware and software applications is required. Knowledge in the following area will be consider as an advantage O365, Exchange, Active Directory, management and monitoring systems, communication protocols, Citrix or other Service Based Computing systems, LAN, WAN, MPLS (advantage) Juniper, TCP/IP, DHCP, DNS, VPN, Microsoft Defender/Intune.Hands-on experience using CRM, AD, imaging solutions, remote tools such as Beyond Trust, and back up process best practices including offsite storage practices will be considered as an advantage. Strong technical working knowledge including but not limited to networking in general, desktops, laptops, and VPN. Strong desktop skills to include proficiency in Microsoft O365, Internet and webinar applications.SummaryBONUSCertificates such as MCSE, MCP, Networking, or CCNPIf this role intrigues you, please send your resume to geo.augustine@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for an independent, curious and ambitious Helpdesk Team lead, who will plan, conduct, and supervise complex assignments. Also, develops and applies new methods and procedures to resolve a variety of service incidents. Responsibilities entail configuring, installing and troubleshooting hardware and software systems including networked computers and connected services. The person will also be responsible for supervising a small team. If you want to learn more about this role, reach out to geo.augustine@randstad.caAdvantagesIf you are looking to join a collaborative, growing team than this is the role for you ! ResponsibilitiesAnswer the phone, e-mails and other form of client communications quickly and effectively Promote professional, helpful, friendly and supportive first contact experience while being polite and helpful in all interactions with internal and external clientsIdentify, initiate, and lead various projectsPlan and coordinate a variety of events and activitiesMonitor existing and propose new and enhanced service levels through the development and analysis of service level metrics and reportingRecommend and implement service and product improvements and participate in planning meetings with management teamQualifications2-3 years hands-on experience in a technical team lead support role.Broad knowledge of hardware and software applications is required. Knowledge in the following area will be consider as an advantage O365, Exchange, Active Directory, management and monitoring systems, communication protocols, Citrix or other Service Based Computing systems, LAN, WAN, MPLS (advantage) Juniper, TCP/IP, DHCP, DNS, VPN, Microsoft Defender/Intune.Hands-on experience using CRM, AD, imaging solutions, remote tools such as Beyond Trust, and back up process best practices including offsite storage practices will be considered as an advantage. Strong technical working knowledge including but not limited to networking in general, desktops, laptops, and VPN. Strong desktop skills to include proficiency in Microsoft O365, Internet and webinar applications.SummaryBONUSCertificates such as MCSE, MCP, Networking, or CCNPIf this role intrigues you, please send your resume to geo.augustine@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Nepean, Ontario
      • Permanent
      • $60,000 - $65,000 per year
      Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a great Service Team Lead to become part of a great team in Nepean. In this role, you’ll be a very important part of the day-to-day operation of the company, and will be responsible for leaving the Service Coordination/Dispatching team. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with dispatching/leading a team is ideal, particularly in a trades environment (HVAC, Plumbing, Electrical etc)AdvantagesWhat’s in it for you?- Pay range starting at 60k/year-Monday-Friday day shifts (730-430)- company paid benefits- 2 weeks vacation to start-growth opportunities available with a reputable company-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:• Take client calls for service, provide updates, request for information etc.• Review service invoices and work performed• Attend and hold service department admin meetings with Service Manager• Oversee service department vacation scheduling and unscheduled time off• Assign maintenance and review distribution• Create, send, and track quotations• Oversee, schedule and coordinate service and sales work• Other duties as required!QualificationsWhat you’ll bring to the role: Bilingualism (English/French) would be an asset2-3 years of customer service/office experience in a supervisory role2-3 years of dispatch experience preferredPleasant demeanor over the phone and emails  Excellent time management and prioritization skills  Strong working knowledge of Microsoft Office,Strong written and oral communication skills - Bilingualism in English and French will be considered a strong Asset Critical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Service TL"We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a great Service Team Lead to become part of a great team in Nepean. In this role, you’ll be a very important part of the day-to-day operation of the company, and will be responsible for leaving the Service Coordination/Dispatching team. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with dispatching/leading a team is ideal, particularly in a trades environment (HVAC, Plumbing, Electrical etc)AdvantagesWhat’s in it for you?- Pay range starting at 60k/year-Monday-Friday day shifts (730-430)- company paid benefits- 2 weeks vacation to start-growth opportunities available with a reputable company-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:• Take client calls for service, provide updates, request for information etc.• Review service invoices and work performed• Attend and hold service department admin meetings with Service Manager• Oversee service department vacation scheduling and unscheduled time off• Assign maintenance and review distribution• Create, send, and track quotations• Oversee, schedule and coordinate service and sales work• Other duties as required!QualificationsWhat you’ll bring to the role: Bilingualism (English/French) would be an asset2-3 years of customer service/office experience in a supervisory role2-3 years of dispatch experience preferredPleasant demeanor over the phone and emails  Excellent time management and prioritization skills  Strong working knowledge of Microsoft Office,Strong written and oral communication skills - Bilingualism in English and French will be considered a strong Asset Critical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Service TL"We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Gatineau, Québec
      • Permanent
      Coordinator, Data Analytics and IntegrationsWork Location: Gatineau, Quebec (Full-time Onsite)*** full-time benefits start on first-day of employment******Pension Plan which starts after 3 months of employment***OverviewOur client operates in over 30 countries and manages over $600 billion of real assets focused on real estate, infrastructure, renewable power, private equity, and credit. Publicly traded company. Is one of the world’s largest owners, operators, and developers of renewable power, with $59 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling over 21,000 megawatts of capacity, and nearly 6,000 generating facilities globally. Leveraging over 120 years of operating experience and industry-leading innovation, we drive value across our extensive clean energy platform and deliver innovative renewable power solutions that accelerate the world towards a low-carbon future. Our value extends well beyond the clean energy we produce to fuel a sustainable, growing economy. From our extensive renewable power fleet, we make positive economic, social, and environmental impacts in the communities where we live and work.Our client attracts and retains high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment. Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.Coordinator, Data Analytics and IntegrationsReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members Requirements •IT support related coordination experience required•Experience in assigning tasks to team members and monitoring progress to meet specific deadlines •Demonstrated knowledge of managing IT tickets, incident management and tracking •Ability to work effectively with users and IT Teams to build broad consensus related to DAI supported applications•Demonstrated knowledge of using a service desk ticketing system, incident management and tracking•Ability to negotiate and influence others in a collaborative way •Strong knowledge of formal change management processes (ITIL) •Excellent attention to detail and the ability to effectively multi-task•Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner•Experience managing projects•Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset •Flexible and capable of working in a dynamic fast paced environment•Must be meticulous, detail-oriented, organized and have a process-driven approach to problem-solving•Strong communication, interpersonal and managerial skills;•Ability to provide periodic 24/7 on-call responsibilities Qualifications •Post-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectAdvantagesDefined Pension Plan after 3 months of employmentFull-time benefits start on first-day of employmentOpportunity to grow and accelerate your career quicklyResponsibilitiesReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members QualificationsPost-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectSummaryCoordinator, Data Analytics and IntegrationsWork Location: Gatineau, Quebec (Full-time Onsite)*** full-time benefits start on first-day of employment******Pension Plan which starts after 3 months of employment***OverviewOur client operates in over 30 countries and manages over $600 billion of real assets focused on real estate, infrastructure, renewable power, private equity, and credit. Publicly traded company. Is one of the world’s largest owners, operators, and developers of renewable power, with $59 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling over 21,000 megawatts of capacity, and nearly 6,000 generating facilities globally. Leveraging over 120 years of operating experience and industry-leading innovation, we drive value across our extensive clean energy platform and deliver innovative renewable power solutions that accelerate the world towards a low-carbon future. Our value extends well beyond the clean energy we produce to fuel a sustainable, growing economy. From our extensive renewable power fleet, we make positive economic, social, and environmental impacts in the communities where we live and work.Our client attracts and retains high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment. Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.Coordinator, Data Analytics and IntegrationsReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members Requirements •IT support related coordination experience required•Experience in assigning tasks to team members and monitoring progress to meet specific deadlines •Demonstrated knowledge of managing IT tickets, incident management and tracking •Ability to work effectively with users and IT Teams to build broad consensus related to DAI supported applications•Demonstrated knowledge of using a service desk ticketing system, incident management and tracking•Ability to negotiate and influence others in a collaborative way •Strong knowledge of formal change management processes (ITIL) •Excellent attention to detail and the ability to effectively multi-task•Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner•Experience managing projects•Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset •Flexible and capable of working in a dynamic fast paced environment•Must be meticulous, detail-oriented, organized and have a process-driven approach to problem-solving•Strong communication, interpersonal and managerial skills;•Ability to provide periodic 24/7 on-call responsibilities Qualifications •Post-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Coordinator, Data Analytics and IntegrationsWork Location: Gatineau, Quebec (Full-time Onsite)*** full-time benefits start on first-day of employment******Pension Plan which starts after 3 months of employment***OverviewOur client operates in over 30 countries and manages over $600 billion of real assets focused on real estate, infrastructure, renewable power, private equity, and credit. Publicly traded company. Is one of the world’s largest owners, operators, and developers of renewable power, with $59 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling over 21,000 megawatts of capacity, and nearly 6,000 generating facilities globally. Leveraging over 120 years of operating experience and industry-leading innovation, we drive value across our extensive clean energy platform and deliver innovative renewable power solutions that accelerate the world towards a low-carbon future. Our value extends well beyond the clean energy we produce to fuel a sustainable, growing economy. From our extensive renewable power fleet, we make positive economic, social, and environmental impacts in the communities where we live and work.Our client attracts and retains high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment. Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.Coordinator, Data Analytics and IntegrationsReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members Requirements •IT support related coordination experience required•Experience in assigning tasks to team members and monitoring progress to meet specific deadlines •Demonstrated knowledge of managing IT tickets, incident management and tracking •Ability to work effectively with users and IT Teams to build broad consensus related to DAI supported applications•Demonstrated knowledge of using a service desk ticketing system, incident management and tracking•Ability to negotiate and influence others in a collaborative way •Strong knowledge of formal change management processes (ITIL) •Excellent attention to detail and the ability to effectively multi-task•Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner•Experience managing projects•Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset •Flexible and capable of working in a dynamic fast paced environment•Must be meticulous, detail-oriented, organized and have a process-driven approach to problem-solving•Strong communication, interpersonal and managerial skills;•Ability to provide periodic 24/7 on-call responsibilities Qualifications •Post-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectAdvantagesDefined Pension Plan after 3 months of employmentFull-time benefits start on first-day of employmentOpportunity to grow and accelerate your career quicklyResponsibilitiesReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members QualificationsPost-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectSummaryCoordinator, Data Analytics and IntegrationsWork Location: Gatineau, Quebec (Full-time Onsite)*** full-time benefits start on first-day of employment******Pension Plan which starts after 3 months of employment***OverviewOur client operates in over 30 countries and manages over $600 billion of real assets focused on real estate, infrastructure, renewable power, private equity, and credit. Publicly traded company. Is one of the world’s largest owners, operators, and developers of renewable power, with $59 billion of power assets under management. Our portfolio of hydropower, wind, utility-scale solar, distributed generation, and storage assets extends across North America, South America, Europe, India, and China, totaling over 21,000 megawatts of capacity, and nearly 6,000 generating facilities globally. Leveraging over 120 years of operating experience and industry-leading innovation, we drive value across our extensive clean energy platform and deliver innovative renewable power solutions that accelerate the world towards a low-carbon future. Our value extends well beyond the clean energy we produce to fuel a sustainable, growing economy. From our extensive renewable power fleet, we make positive economic, social, and environmental impacts in the communities where we live and work.Our client attracts and retains high-performing individuals who are interested in making an impact and being part of a fast-paced and collaborative environment. Join our team to contribute to the success of one of the fastest growing and largest publicly traded, pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero economy.Coordinator, Data Analytics and IntegrationsReporting to the Senior Manager, Data Analytics and Integrations, the Coordinator will be a member of the Data Analytics and Integrations (DAI) team. The Coordinator will be responsible for Deliver ensuring the delivery of professional, customer focused support and service in line with the agreed service scope, service levels and change management practices.Responsibilities •Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications•Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services •Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets•Act as Incident Manager with regard to all critical supported applications’ incidents on the DAI team•Prepare materials/documentation for stakeholders’ status meetings•Ensure the (project) management for small projects and initiatives •Plan, organize and execute the activities relating to the deployment of IT releases•Negotiate deliverables/priorities with key stakeholders.•Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit. •Provide periodic 24/7 on-call support operation plus after-hours coverage•Provide support, coaching and mentoring to DAI team members Requirements •IT support related coordination experience required•Experience in assigning tasks to team members and monitoring progress to meet specific deadlines •Demonstrated knowledge of managing IT tickets, incident management and tracking •Ability to work effectively with users and IT Teams to build broad consensus related to DAI supported applications•Demonstrated knowledge of using a service desk ticketing system, incident management and tracking•Ability to negotiate and influence others in a collaborative way •Strong knowledge of formal change management processes (ITIL) •Excellent attention to detail and the ability to effectively multi-task•Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner•Experience managing projects•Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under tight deadlines, project management experience considered an asset •Flexible and capable of working in a dynamic fast paced environment•Must be meticulous, detail-oriented, organized and have a process-driven approach to problem-solving•Strong communication, interpersonal and managerial skills;•Ability to provide periodic 24/7 on-call responsibilities Qualifications •Post-secondary degree or certification in Information Technology•ITIL certification an asset•Knowledge of analytics and integrations an asset•Minimum 2 years of experience as team lead or supervisor in an IT application support environment•Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions ArchitectRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Orléans, Ontario
      • Permanent
      Fulltime Bilingual Administrative team leadReal Estate firmOrleans locationClose to shopping and great restaurants!50k-60kMonday- Friday- NO weekends35 hours per weekMust be bilingualThis is a great opportunity to work at one of Canada's largest real estate firms!We are looking for someone to start immediately.Advantages- Great working environment- Can work either 8:30am-4:30pm or 9::00am-5:00pm (must be able to work until 5:15pm if need be)- Free parking- Fun and dynamic work place- To start immediately- 50k-60kResponsibilitiesWe are looking for the perfect fit to join a busy Ottawa Real Estate Brokerage as Full-Time Branch Administrator. In this role you will be responsible for a variety of administrative tasks such as; assisting our Sales Representatives and their teams with their day-to-day duties, managing the onboarding of new Sales Representatives, processing essential real estate documentation and training and supervising a team of administrative branch staff. In addition to daily admin tasks, you will also support the Branch Management team with overseeing daily operations of the branch including tasks such as; assisting managers in preparation for meetings, arranging branch maintenance, and assisting with events.QualificationsQualities that will set you a part:-You are passionate about being a team player and thrive in a collaborative environment-You are organized, motivated, detail-oriented and result-oriented-You are compassionate and understanding while managing customer service needs Qualifications:-You have experience working in a fast-paced administrative environment-You are very comfortable using and learning new software applications-You are proficient in Microsoft Outlook, Word and Excel-You are experienced working as a team lead or supervisor of 3-6 employees- You are fluent in both English and French, mandatory for Orleans office- If this role sounds like the perfect fit for you, we would love to hear from you. Please email your cover letter and resume to apply.SummaryGet in touch with us ASAP! Send your resume to lisa.haddow@randstad.ca and asiyah.ibrahim@randstad.ca give me a call at 613-726-0220 option 1We are looking forward to placing you for this fantastic opportunity!!! All applications will be reviewed but only qualified candidates will be contacted. Thank you so much for your interest and we look forward to meeting you!Looking forward to hearing from you.Lisa and AsiyahRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Fulltime Bilingual Administrative team leadReal Estate firmOrleans locationClose to shopping and great restaurants!50k-60kMonday- Friday- NO weekends35 hours per weekMust be bilingualThis is a great opportunity to work at one of Canada's largest real estate firms!We are looking for someone to start immediately.Advantages- Great working environment- Can work either 8:30am-4:30pm or 9::00am-5:00pm (must be able to work until 5:15pm if need be)- Free parking- Fun and dynamic work place- To start immediately- 50k-60kResponsibilitiesWe are looking for the perfect fit to join a busy Ottawa Real Estate Brokerage as Full-Time Branch Administrator. In this role you will be responsible for a variety of administrative tasks such as; assisting our Sales Representatives and their teams with their day-to-day duties, managing the onboarding of new Sales Representatives, processing essential real estate documentation and training and supervising a team of administrative branch staff. In addition to daily admin tasks, you will also support the Branch Management team with overseeing daily operations of the branch including tasks such as; assisting managers in preparation for meetings, arranging branch maintenance, and assisting with events.QualificationsQualities that will set you a part:-You are passionate about being a team player and thrive in a collaborative environment-You are organized, motivated, detail-oriented and result-oriented-You are compassionate and understanding while managing customer service needs Qualifications:-You have experience working in a fast-paced administrative environment-You are very comfortable using and learning new software applications-You are proficient in Microsoft Outlook, Word and Excel-You are experienced working as a team lead or supervisor of 3-6 employees- You are fluent in both English and French, mandatory for Orleans office- If this role sounds like the perfect fit for you, we would love to hear from you. Please email your cover letter and resume to apply.SummaryGet in touch with us ASAP! Send your resume to lisa.haddow@randstad.ca and asiyah.ibrahim@randstad.ca give me a call at 613-726-0220 option 1We are looking forward to placing you for this fantastic opportunity!!! All applications will be reviewed but only qualified candidates will be contacted. Thank you so much for your interest and we look forward to meeting you!Looking forward to hearing from you.Lisa and AsiyahRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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