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      • Stoney Creek, Ontario
      • Permanent
      • $45,000 - $50,000 per year
      Bilingual Customer Service RepresentativeAre you a Bilingual Customer Service representative looking to grow your career? Are you Bilingual in French and English? Do you love servicing Accounts and working with existing clients? Then I would love to talk to you! Currently, we are currently seeking someone who comes from experience in customer service or account management. This is a permanent Bilingual Customer Service opportunity in the Stoney Creek area and we look forward to speaking with you.Advantages• Full-time Permanent position with a reputable company • $45,000-50,000 starting annual salary• Benefits after 3 months of probation• Pension Plan after 3-6 months of probation• Flexible Hybrid work from home • 3 weeks of vacation to start• Monday to Friday 8 am to 4:30 pm• Conveniently located in Stoney Creek, ONResponsibilities• Responsible for maintaining a high level of professionalism with clients while establishing a positiverapport with every caller• Answer incoming customer calls, emails and chat requests from customers, dealers, and contractors regarding the variety of processes• Resolve issues raised by EV customers and electrical contractors regarding specific project requests, via inbound and outbound calls and emails• Address customer or contractor issues with problem-solving solutions and make suggestions for enhancements or amendments to process, focusing on improving the customer experience• Refine program processes and workflows to guarantee uninterrupted service delivery• Consistently evaluate customer service flow to identify risks and areas for improvement• Collect and analyze customer and installer behaviour to understand changing needs and requirements for program delivery• Lead problem solving to offer recommendations for process improvement of technology and customer support tools• Resolve complaints and track processes that pertain to the customer's installation journey• Ensure all customer requests are responded to within 24 hours and ensure client satisfaction scores of at least 8 or higherQualifications• Must be French and English speaking (bilingual)• 1-2 years of customer service experience• Previous knowledge in MS Office (Word, Excel, Outlook)• Previous experience working in JD Edwards considered an asset• Attention to detail and task prioritizing• Great communication and time managementSummaryPlease do not delay as this position will not be available for long!How to Apply?1) Email your resume to destina.okanovic@randstad.ca or Joshua.thammavongsa@randstad.ca2) Apply online at Randstad.ca todayRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Bilingual Customer Service RepresentativeAre you a Bilingual Customer Service representative looking to grow your career? Are you Bilingual in French and English? Do you love servicing Accounts and working with existing clients? Then I would love to talk to you! Currently, we are currently seeking someone who comes from experience in customer service or account management. This is a permanent Bilingual Customer Service opportunity in the Stoney Creek area and we look forward to speaking with you.Advantages• Full-time Permanent position with a reputable company • $45,000-50,000 starting annual salary• Benefits after 3 months of probation• Pension Plan after 3-6 months of probation• Flexible Hybrid work from home • 3 weeks of vacation to start• Monday to Friday 8 am to 4:30 pm• Conveniently located in Stoney Creek, ONResponsibilities• Responsible for maintaining a high level of professionalism with clients while establishing a positiverapport with every caller• Answer incoming customer calls, emails and chat requests from customers, dealers, and contractors regarding the variety of processes• Resolve issues raised by EV customers and electrical contractors regarding specific project requests, via inbound and outbound calls and emails• Address customer or contractor issues with problem-solving solutions and make suggestions for enhancements or amendments to process, focusing on improving the customer experience• Refine program processes and workflows to guarantee uninterrupted service delivery• Consistently evaluate customer service flow to identify risks and areas for improvement• Collect and analyze customer and installer behaviour to understand changing needs and requirements for program delivery• Lead problem solving to offer recommendations for process improvement of technology and customer support tools• Resolve complaints and track processes that pertain to the customer's installation journey• Ensure all customer requests are responded to within 24 hours and ensure client satisfaction scores of at least 8 or higherQualifications• Must be French and English speaking (bilingual)• 1-2 years of customer service experience• Previous knowledge in MS Office (Word, Excel, Outlook)• Previous experience working in JD Edwards considered an asset• Attention to detail and task prioritizing• Great communication and time managementSummaryPlease do not delay as this position will not be available for long!How to Apply?1) Email your resume to destina.okanovic@randstad.ca or Joshua.thammavongsa@randstad.ca2) Apply online at Randstad.ca todayRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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