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      • Verdun, Québec
      • Contract
      What about your daily life?• Ensure the management and implementation of large-scale business and technological projects prioritized by the business sector, by creating a climate conducive to motivation and by properly exercising your leadership• Diagnose problematic situations, intervene and get involved in solving complex problems by ensuring the implementation of solutions and mitigation / contingency plans• Initiate changes and encourage a questioning of ways of doing things in a perspective of continuous improvement to achieve the objectives set• Continuously optimize the use of project resources in order to achieve sector objectives• Raise and manage the risks and issues inherent in the project and the sector in a constant and proactive manner• Produce the various reports allowing the monitoring of the progress of the work of the project and provide the status of progress, while adapting the communication to the audience• Manage stakeholders and maintain good relations with internal and external collaborators• Ensure the establishment of governance and good communication channels between project collaborators and ensure constant communication with all stakeholders• Be an agent of transformation to promote our values ​​and zero tolerance for non-aligned behaviorsRequirements:• Completed Bachelor's degree, related to the industry, and ten years of relevant experience or Completed Master's degree, related to the industry, and eight years of relevant experience• Experience of at least 5 years as a project manager or scrum master in large-scale projects and in large companies• Experience in managing complex projects and multidisciplinary teams• Experience in delivering regulatory projects, an asset• Experience in workshop facilitation as well as coaching• Comfortable with the Agile delivery method• Knowledge of banking, an asset• Rigor, result oriented, negotiation skills• Ability to popularize issues, risks and business objectives• Good communication and capacity for synthesis at all levels of the organization• Influential leadership with a strong political sense• Cooperate effectively, be accountable• Strong ability to adapt to changes• Knowledge of Atlassian tools (JIRA, Confluence)Advantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      What about your daily life?• Ensure the management and implementation of large-scale business and technological projects prioritized by the business sector, by creating a climate conducive to motivation and by properly exercising your leadership• Diagnose problematic situations, intervene and get involved in solving complex problems by ensuring the implementation of solutions and mitigation / contingency plans• Initiate changes and encourage a questioning of ways of doing things in a perspective of continuous improvement to achieve the objectives set• Continuously optimize the use of project resources in order to achieve sector objectives• Raise and manage the risks and issues inherent in the project and the sector in a constant and proactive manner• Produce the various reports allowing the monitoring of the progress of the work of the project and provide the status of progress, while adapting the communication to the audience• Manage stakeholders and maintain good relations with internal and external collaborators• Ensure the establishment of governance and good communication channels between project collaborators and ensure constant communication with all stakeholders• Be an agent of transformation to promote our values ​​and zero tolerance for non-aligned behaviorsRequirements:• Completed Bachelor's degree, related to the industry, and ten years of relevant experience or Completed Master's degree, related to the industry, and eight years of relevant experience• Experience of at least 5 years as a project manager or scrum master in large-scale projects and in large companies• Experience in managing complex projects and multidisciplinary teams• Experience in delivering regulatory projects, an asset• Experience in workshop facilitation as well as coaching• Comfortable with the Agile delivery method• Knowledge of banking, an asset• Rigor, result oriented, negotiation skills• Ability to popularize issues, risks and business objectives• Good communication and capacity for synthesis at all levels of the organization• Influential leadership with a strong political sense• Cooperate effectively, be accountable• Strong ability to adapt to changes• Knowledge of Atlassian tools (JIRA, Confluence)Advantages______________________________________________________________________________Responsibilities______________________________________________________________________________Qualifications______________________________________________________________________________Summary______________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Vancouver, British Columbia
      • Contract
      Are you an experienced Business Analyst in search of your next contract opportunity? Our high-profile Vancouver client is seeking to hire a Business Analyst to join their talented team on a 6-month with a strong probability of extension. Apply to this amazing Business Analyst opportunity today if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a Business Analyst with our client, you’ll receive:- Highly competitive market hourly rates- A 6-month contract with a strong probability of extension- Remote interview processResponsibilitiesResponsibilities - Data analysis to identify and document datasets that will be impacted- Improve overall database documentation- Support solution design with leading requirements sessions and production of artifacts: business reqs, specifications, process documentation- Coordinate with other tech and business teams where there are dependencies- Acts as an internal consultant within technology and business groups by evaluating current processes, performing data analysis, and recommending new solutions that reduce costs or extend current capabilities- Directly author supplemental requirement artifacts such as process flows, context diagrams, use cases, and wireframes- Establish meaningful traceability between business requirements, technical requirements, and architecture design which illustrates a deep understanding of business processes and the technology ecosystem- Employ skills in Project management, business analysis, and operational excellence- Map and illustrate how applications are connected and how data flows throughout the technology ecosystem and understand digital marketing platform integrations with IT systems- Interface with business partners, technology resources, architecture, and quality assurance teams to translate and streamline requirements; this role will also ensure requirements are met throughout the entire SDLCQualificationsQualifications - 3 to 5 years of experience performing in the capacity of a Business Analyst or similar role in a data-centric environment- Bachelor’s Degree in computer sciences, Information Systems, Business Administration or other related field or equivalent work experience- Experience as a Business Analyst working with customer data in a B2C retail and/or eCommerce company is a big plus- Demonstrated ability to use SQL to perform basic queries and analysis- Ability to work with cross-functional teams- Experience in applying analytical and problem-solving skills in a fast-paced environment, setting priorities, planning and independently executing tasks in a structured manner- Strong presentation and communication (written and verbal) skills with the ability to tailor communication style based on audience- Ability to prioritize multiple tasks and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment- Ability to explain technical details to non-technical person in business terms- Experienced in capturing requirements and delivering in an Agile environment (JIRA)- Proficient in Microsoft Office technologies (Word, Excel, Visio, Project, PowerPoint)SummaryIf you are a Business Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.Please contact Alexandre Bernal with your resume at:alexandre.bernal@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an experienced Business Analyst in search of your next contract opportunity? Our high-profile Vancouver client is seeking to hire a Business Analyst to join their talented team on a 6-month with a strong probability of extension. Apply to this amazing Business Analyst opportunity today if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a Business Analyst with our client, you’ll receive:- Highly competitive market hourly rates- A 6-month contract with a strong probability of extension- Remote interview processResponsibilitiesResponsibilities - Data analysis to identify and document datasets that will be impacted- Improve overall database documentation- Support solution design with leading requirements sessions and production of artifacts: business reqs, specifications, process documentation- Coordinate with other tech and business teams where there are dependencies- Acts as an internal consultant within technology and business groups by evaluating current processes, performing data analysis, and recommending new solutions that reduce costs or extend current capabilities- Directly author supplemental requirement artifacts such as process flows, context diagrams, use cases, and wireframes- Establish meaningful traceability between business requirements, technical requirements, and architecture design which illustrates a deep understanding of business processes and the technology ecosystem- Employ skills in Project management, business analysis, and operational excellence- Map and illustrate how applications are connected and how data flows throughout the technology ecosystem and understand digital marketing platform integrations with IT systems- Interface with business partners, technology resources, architecture, and quality assurance teams to translate and streamline requirements; this role will also ensure requirements are met throughout the entire SDLCQualificationsQualifications - 3 to 5 years of experience performing in the capacity of a Business Analyst or similar role in a data-centric environment- Bachelor’s Degree in computer sciences, Information Systems, Business Administration or other related field or equivalent work experience- Experience as a Business Analyst working with customer data in a B2C retail and/or eCommerce company is a big plus- Demonstrated ability to use SQL to perform basic queries and analysis- Ability to work with cross-functional teams- Experience in applying analytical and problem-solving skills in a fast-paced environment, setting priorities, planning and independently executing tasks in a structured manner- Strong presentation and communication (written and verbal) skills with the ability to tailor communication style based on audience- Ability to prioritize multiple tasks and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment- Ability to explain technical details to non-technical person in business terms- Experienced in capturing requirements and delivering in an Agile environment (JIRA)- Proficient in Microsoft Office technologies (Word, Excel, Visio, Project, PowerPoint)SummaryIf you are a Business Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.Please contact Alexandre Bernal with your resume at:alexandre.bernal@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Vancouver, British Columbia
      • Contract
      Are you an experienced Business Analyst in search of your next contract opportunity? Our high-profile Vancouver client is seeking to hire a Business Analyst to join their talented team on a 6-month with a strong probability of extension. If this Business Analyst opportunity sounds like a good fit for you, apply today!AdvantagesWhat’s in it for you!As a Business Analyst with our client, you’ll receive:- Highly competitive market hourly rates- A 6-month contract with a strong probability of extension- Remote interview processResponsibilitiesWhat will you do?- Gathers and documents functional and technical requirements- Facilitates backlog grooming and prioritization- Facilitates identifying and documents: dependencies, solution decisions, and security and privacy recommendations - Align with program manager and business owner on delivery scope and sequencing recommendations- Utilizes artifacts such as JIRA, Confluence and Business Process Documentation to document and facilitate requirement alignment- Working closely with our technology team to obtain or aid with bugs and issue tracking.- Provide as needed support for troubleshooting and remediation of technical issuesQualificationsQualifications - 5+ years of business analyst experience. Specific experience within the contact centre or retail industries an asset.- 5+ Experience working with both agile and waterfall delivery methodologies- 5+ Experience working with systems integrations- Scrum methodology awareness and previous work in an agile environment.- Excellent verbal and written communication skills- Demonstrated ability to learn/adapt and propose new and existing technologiesNice to have:- Knowledge of DevOps administration including CI/CD pipelines, build and release management.- Experience with programming and scripting.- Experience with Microsoft Dynamics 365 is an asset.SummaryIf you are a Business Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.Please contact Alexandre Bernal with your resume at:alexandre.bernal@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an experienced Business Analyst in search of your next contract opportunity? Our high-profile Vancouver client is seeking to hire a Business Analyst to join their talented team on a 6-month with a strong probability of extension. If this Business Analyst opportunity sounds like a good fit for you, apply today!AdvantagesWhat’s in it for you!As a Business Analyst with our client, you’ll receive:- Highly competitive market hourly rates- A 6-month contract with a strong probability of extension- Remote interview processResponsibilitiesWhat will you do?- Gathers and documents functional and technical requirements- Facilitates backlog grooming and prioritization- Facilitates identifying and documents: dependencies, solution decisions, and security and privacy recommendations - Align with program manager and business owner on delivery scope and sequencing recommendations- Utilizes artifacts such as JIRA, Confluence and Business Process Documentation to document and facilitate requirement alignment- Working closely with our technology team to obtain or aid with bugs and issue tracking.- Provide as needed support for troubleshooting and remediation of technical issuesQualificationsQualifications - 5+ years of business analyst experience. Specific experience within the contact centre or retail industries an asset.- 5+ Experience working with both agile and waterfall delivery methodologies- 5+ Experience working with systems integrations- Scrum methodology awareness and previous work in an agile environment.- Excellent verbal and written communication skills- Demonstrated ability to learn/adapt and propose new and existing technologiesNice to have:- Knowledge of DevOps administration including CI/CD pipelines, build and release management.- Experience with programming and scripting.- Experience with Microsoft Dynamics 365 is an asset.SummaryIf you are a Business Analyst and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.Please contact Alexandre Bernal with your resume at:alexandre.bernal@randstad.caFor more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Verdun, Québec
      • Contract
      You are a leader in our DevOps revolution and your job is to build DevOps tools and practices by working directly with development teams. You are an applied person (hands-on), with an agile and collaborative mentality who wishes to take charge of the cultural change of the teams around you. You know the areas of DevOps practice and you see optimization solutions where everyone else sees problems. Your goal is to change the culture while developing automation tools in collaboration with all sectors while keeping people in the foreground.Your roleYou contribute to the development of our DevOps strategy but with a focus on a particular delivery sector. You have a vision of the tooling and support needs of the sector in order to improve DevOps practices according to priorities allowing a structured and measurable increase in skills. This means using your technical and leadership skills to perform the following functions:Management of the backlog of DevOps tools and practices in the sector in order to optimize the allocation of efforts and results Collaboration with the central DevOps team of Patrimoine in order to use the tools and practices already in place or to contribute to to create.Contribute to the optimization of the sector's development infrastructure in order to facilitate its use in continuous delivery by all teams Constant search for optimization via feedback loops with stakeholders Prepare practices and tools in industry to ensure the transition of applications in the public cloud.· Measure and report on our DevOps practices.· Integration of security solutions into all of our solutions.· Search for an innovative solution but with a realistic implementation considering the state of progress of the sector · Preparation of the sector for the Build it - Run it mentality.Here is the technological environment in which you will evolve initially:• Collaboration (JIRA / Confluence)• Source code management (Git-Bitbucket)• Continuous integration servers (Jenkins 2 with concept of pipeline as code)• Artifact management (Nexus, Artifactory)Required:• More provisioning and orchestration tools (Docker / Kubernetes)• Microservice experience (Java / SpringBoot)• Deployed on multi cloud environments (OpenShift, AWS)Asset:• Application monitoring (AppDynamics, Datadog, etc.) to measure the performance of applications and ensure that they deliver the expected business value to our customersWhat you should have to applyBachelor's degree or equivalent industry-related experience and 5 - 10 years of relevant experienceGood understanding of AWS Cloud infrastructureAn understanding of the software development environment above Average · In-depth knowledge of all DevOps practices and their implementation.In-depth knowledge of automation and release management Knowledge of the SAFE framework an assetSkills (Soft Skills)· Demonstrated leadership skills · Talent of communication · Go-ahead and collaborative attitudeAdvantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      You are a leader in our DevOps revolution and your job is to build DevOps tools and practices by working directly with development teams. You are an applied person (hands-on), with an agile and collaborative mentality who wishes to take charge of the cultural change of the teams around you. You know the areas of DevOps practice and you see optimization solutions where everyone else sees problems. Your goal is to change the culture while developing automation tools in collaboration with all sectors while keeping people in the foreground.Your roleYou contribute to the development of our DevOps strategy but with a focus on a particular delivery sector. You have a vision of the tooling and support needs of the sector in order to improve DevOps practices according to priorities allowing a structured and measurable increase in skills. This means using your technical and leadership skills to perform the following functions:Management of the backlog of DevOps tools and practices in the sector in order to optimize the allocation of efforts and results Collaboration with the central DevOps team of Patrimoine in order to use the tools and practices already in place or to contribute to to create.Contribute to the optimization of the sector's development infrastructure in order to facilitate its use in continuous delivery by all teams Constant search for optimization via feedback loops with stakeholders Prepare practices and tools in industry to ensure the transition of applications in the public cloud.· Measure and report on our DevOps practices.· Integration of security solutions into all of our solutions.· Search for an innovative solution but with a realistic implementation considering the state of progress of the sector · Preparation of the sector for the Build it - Run it mentality.Here is the technological environment in which you will evolve initially:• Collaboration (JIRA / Confluence)• Source code management (Git-Bitbucket)• Continuous integration servers (Jenkins 2 with concept of pipeline as code)• Artifact management (Nexus, Artifactory)Required:• More provisioning and orchestration tools (Docker / Kubernetes)• Microservice experience (Java / SpringBoot)• Deployed on multi cloud environments (OpenShift, AWS)Asset:• Application monitoring (AppDynamics, Datadog, etc.) to measure the performance of applications and ensure that they deliver the expected business value to our customersWhat you should have to applyBachelor's degree or equivalent industry-related experience and 5 - 10 years of relevant experienceGood understanding of AWS Cloud infrastructureAn understanding of the software development environment above Average · In-depth knowledge of all DevOps practices and their implementation.In-depth knowledge of automation and release management Knowledge of the SAFE framework an assetSkills (Soft Skills)· Demonstrated leadership skills · Talent of communication · Go-ahead and collaborative attitudeAdvantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Québec, Québec
      • Contract
      We require the professional services of a project management consultant to plan, coordinate and monitor the work to becarried out by a small work team made up of business architecture advisers, technology advisorsinformation, engineers and other specialists. He will also contribute to certain work related to the definition of the projects to be carried out.to achieve the business objectives defined in the strategic alignment.The objectives related to this Request for intervention:We require the professional services of a project management consultant to ensure that the work related to the phaseBusiness Case Planning (DA) must be done quickly and efficiently. It is called upon to play a role of "catalyst" withstakeholders and managers concerned.To these ends, the advisor will be called upon to intervene in a role of coordination of the members of the work team, of liaison withthe business architecture team of DBPAE and DDES managers and advice to responsible managers(promoter and director of the project in the "Realization-planning" phase).ACTIVITIES AND DELIVERABLES TO BE CARRIED OUTUnder the responsibility of the director in the "Realization-planning" phase), the adviser's responsibilities consist of:• Establish, plan and coordinate DCE project activities including:o Coordination of designated resourceso Planning, organization and follow-up of steering committee meetingso Linkage with the enterprise architecture department (SAE) of the DBPAEo Linkage with the development and evolution of systems (SDES) department of the DDES• For the purposes of monitoring the work, he will have to carry out certain activities and deliverables of project management, including in particular:o Progress reports and presentations required for project management and decision-makingo Project management records (decision, follow-up, pending points)o Agenda and minutes of meetings of committees or working groupso Other administrative management reports or documents identified by the applicant (example: ministerial notes)• Advise the responsible director on the conduct of the works• See to the production of additional analyzes related to risk management, communications and management of the change and management of benefits, experimentation and deployment as well as their integration into planning detailed project execution phase• See to the production of additional analyzes related to risk management, communications and management of the change and management of benefits, experimentation and deployment as well as their integration into planning detailed project execution phaseAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We require the professional services of a project management consultant to plan, coordinate and monitor the work to becarried out by a small work team made up of business architecture advisers, technology advisorsinformation, engineers and other specialists. He will also contribute to certain work related to the definition of the projects to be carried out.to achieve the business objectives defined in the strategic alignment.The objectives related to this Request for intervention:We require the professional services of a project management consultant to ensure that the work related to the phaseBusiness Case Planning (DA) must be done quickly and efficiently. It is called upon to play a role of "catalyst" withstakeholders and managers concerned.To these ends, the advisor will be called upon to intervene in a role of coordination of the members of the work team, of liaison withthe business architecture team of DBPAE and DDES managers and advice to responsible managers(promoter and director of the project in the "Realization-planning" phase).ACTIVITIES AND DELIVERABLES TO BE CARRIED OUTUnder the responsibility of the director in the "Realization-planning" phase), the adviser's responsibilities consist of:• Establish, plan and coordinate DCE project activities including:o Coordination of designated resourceso Planning, organization and follow-up of steering committee meetingso Linkage with the enterprise architecture department (SAE) of the DBPAEo Linkage with the development and evolution of systems (SDES) department of the DDES• For the purposes of monitoring the work, he will have to carry out certain activities and deliverables of project management, including in particular:o Progress reports and presentations required for project management and decision-makingo Project management records (decision, follow-up, pending points)o Agenda and minutes of meetings of committees or working groupso Other administrative management reports or documents identified by the applicant (example: ministerial notes)• Advise the responsible director on the conduct of the works• See to the production of additional analyzes related to risk management, communications and management of the change and management of benefits, experimentation and deployment as well as their integration into planning detailed project execution phase• See to the production of additional analyzes related to risk management, communications and management of the change and management of benefits, experimentation and deployment as well as their integration into planning detailed project execution phaseAdvantages___________________________________________________________________________Responsibilities___________________________________________________________________________Qualifications___________________________________________________________________________Summary___________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Québec, Québec
      • Contract
      We require the professional services of a project management consultant to plan, coordinate and monitor the work to becarried out by a small work team made up of business architecture advisers, technology advisorsinformation, engineers and other specialists. He will also contribute to certain work related to the definition of the projects to be carried out.to achieve the business objectives defined in the strategic alignment.The objectives related to this Request for intervention:We require the professional services of a project management consultant to ensure that the work related to the phaseBusiness Case Planning (DA) must be done quickly and efficiently. It is called upon to play a role of "catalyst" withstakeholders and managers concerned.To these ends, the advisor will be called upon to intervene in a role of coordination of the members of the work team, of liaison withthe business architecture team of DBPAE and DDES managers and advice to responsible managers(promoter and director of the project in the "Realization-planning" phase).ACTIVITIES AND DELIVERABLES TO BE CARRIED OUTUnder the responsibility of the director in the "Realization-planning" phase), the adviser's responsibilities consist of:• Establish, plan and coordinate DCE project activities including:o Coordination of designated resourceso Planning, organization and follow-up of steering committee meetingso Linkage with the enterprise architecture department (SAE) of the DBPAEo Linkage with the development and evolution of systems (SDES) department of the DDES• For the purposes of monitoring the work, he will have to carry out certain activities and deliverables of project management, including in particular:o Progress reports and presentations required for project management and decision-makingo Project management records (decision, follow-up, pending points)o Agenda and minutes of meetings of committees or working groupso Other administrative management reports or documents identified by the applicant (example: ministerial notes)• Advise the responsible director on the conduct of the works• See to the production of additional analyzes related to risk management, communications and management of the change and management of benefits, experimentation and deployment as well as their integration into planning detailed project execution phase• See to the production of additional analyzes related to risk management, communications and management of the change and management of benefits, experimentation and deployment as well as their integration into planning detailed project execution phaseAdvantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We require the professional services of a project management consultant to plan, coordinate and monitor the work to becarried out by a small work team made up of business architecture advisers, technology advisorsinformation, engineers and other specialists. He will also contribute to certain work related to the definition of the projects to be carried out.to achieve the business objectives defined in the strategic alignment.The objectives related to this Request for intervention:We require the professional services of a project management consultant to ensure that the work related to the phaseBusiness Case Planning (DA) must be done quickly and efficiently. It is called upon to play a role of "catalyst" withstakeholders and managers concerned.To these ends, the advisor will be called upon to intervene in a role of coordination of the members of the work team, of liaison withthe business architecture team of DBPAE and DDES managers and advice to responsible managers(promoter and director of the project in the "Realization-planning" phase).ACTIVITIES AND DELIVERABLES TO BE CARRIED OUTUnder the responsibility of the director in the "Realization-planning" phase), the adviser's responsibilities consist of:• Establish, plan and coordinate DCE project activities including:o Coordination of designated resourceso Planning, organization and follow-up of steering committee meetingso Linkage with the enterprise architecture department (SAE) of the DBPAEo Linkage with the development and evolution of systems (SDES) department of the DDES• For the purposes of monitoring the work, he will have to carry out certain activities and deliverables of project management, including in particular:o Progress reports and presentations required for project management and decision-makingo Project management records (decision, follow-up, pending points)o Agenda and minutes of meetings of committees or working groupso Other administrative management reports or documents identified by the applicant (example: ministerial notes)• Advise the responsible director on the conduct of the works• See to the production of additional analyzes related to risk management, communications and management of the change and management of benefits, experimentation and deployment as well as their integration into planning detailed project execution phase• See to the production of additional analyzes related to risk management, communications and management of the change and management of benefits, experimentation and deployment as well as their integration into planning detailed project execution phaseAdvantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • London, Ontario
      • Contract
      • $17.01 per hour
      We are looking for a Senior Boutique Stock Specialist based at our London boutique, reporting into the Boutique Manager. You will be responsible for controlling the stock and the handling of different products from the warehouse and boutique to ensure the delivery and presentation of Nespresso products. Responsible for developing inventory-tracking systems, reviewing levels of supplies, ordering new materials, and performing a daily analysis. Provides encouragement to team members, including communicating team goals, creating a culture of safety and identifying areas for new training or skill checks.Advantages- Competitive Salary- Quarterly Bonus Program- Access to reduced group benefit rates: Randstad Advantage- Machine and monthly club creditWe have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted. ResponsibilitiesAs a Senior Boutique Stock Specialist, you will be working on logistics and inventory management, organising and assisting in the smooth running of the boutique. You will interact with boutique staff, customers, and the Boutique Manager, while complying with all Quality and Safety Health and Environment requirements.You will also:•Maintain interactions with logistics daily;•Regularly provide feedback to the Boutique Manager concerning the stock situation;•Maintain a stock control system that provides accurate and up-to-date information concerning current stock orders;•Ensure Logistic Transfers are done with correct Boutique Supply Parameters;•Receive and check goods received at the Boutique, following policies and procedures;•Analyze Sales Statistics on Stock Ranges with BM to understand best sellers and slow turnover stock, using that information to ensure correct Logistic Transfer;•Review stock levels in the warehouse, and based on the production planning model and sales history, ensure they meet specified delivery requirements as well as customer demands;•Promote and develop actions to streamline processes and improve quality with logistics;•Backroom storage / off site storage is well maintained, areas are identifiable and stock is well kept within safety and operation guidelines;•Red Zone system followed up and reported and stock sent back to main warehouse following the guidelines;•Train all Boutique Staff on Inventory Procedures (new staff or when there is a new training);•Manage a team of 1-6 stock specialists depending on store volume and assist BM in performance evaluations;•Execute, create and submit inventory action plans in collaboration with BM for results exceeding 1 % ABS variance;•Archive and file stock management related documentation according to internal procedures;•Ensure that all mandatory trainings are completed on time and updated yearly for the stock team; •Accountable for the monthly inventory (lead, execute, manage the administrative work on time) and for developing and executing the action plan to be in place (if results are not meeting target);•Ensure that the Boutique is clean - well-ordered, correct equipment in use/available, properly presented, recycling area in full function and waste management;•Fill the display cubicles with capsules, machines and accessories on a daily basis respecting the FIFO principle (First in first out);•Ensure boutique floor storage is utilized to its maximum potential and stock range is adequately; maintained systematically respecting the TQM guidelines and accurate with the guidelines;•Integrate into the team and assist in the achievement of shared goals;•Maintain a proactive approach towards customer and client interactions;•Adhere to Nespresso’s grooming policies when in full uniform on days where there are no stock deliveries;•To be up to date with Sales Guidance;•Ensure that the different areas in the Boutique are in accordance with the international guidelines;•Assist in quality process – First in First out;•Adhere to Nespresso’s high quality, OHS and hygiene requirements;•Correct safety shoes and personal safety equipment – gloves, steel cap shoes etc are used when handling stock;•Refer to Control Document: “Stock management” and ensure full compliance with the procedure on a minimum monthly basis;•Accountable for meeting the Nespresso safety guidelines of the storage and backroom space;•Accountable for the respect of safety rules for the work environment by ensuring that all staff is respecting and wearing PPE and safety rules at all times and acting accordingly (ex: report any misconduct).Qualifications•Secondary school diploma;•2-3 years of experience in stock warehouse control/management;•1-2 years of professional experience in direct customer sales on top of the line products & services, an asset.SummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a Senior Boutique Stock Specialist based at our London boutique, reporting into the Boutique Manager. You will be responsible for controlling the stock and the handling of different products from the warehouse and boutique to ensure the delivery and presentation of Nespresso products. Responsible for developing inventory-tracking systems, reviewing levels of supplies, ordering new materials, and performing a daily analysis. Provides encouragement to team members, including communicating team goals, creating a culture of safety and identifying areas for new training or skill checks.Advantages- Competitive Salary- Quarterly Bonus Program- Access to reduced group benefit rates: Randstad Advantage- Machine and monthly club creditWe have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted. ResponsibilitiesAs a Senior Boutique Stock Specialist, you will be working on logistics and inventory management, organising and assisting in the smooth running of the boutique. You will interact with boutique staff, customers, and the Boutique Manager, while complying with all Quality and Safety Health and Environment requirements.You will also:•Maintain interactions with logistics daily;•Regularly provide feedback to the Boutique Manager concerning the stock situation;•Maintain a stock control system that provides accurate and up-to-date information concerning current stock orders;•Ensure Logistic Transfers are done with correct Boutique Supply Parameters;•Receive and check goods received at the Boutique, following policies and procedures;•Analyze Sales Statistics on Stock Ranges with BM to understand best sellers and slow turnover stock, using that information to ensure correct Logistic Transfer;•Review stock levels in the warehouse, and based on the production planning model and sales history, ensure they meet specified delivery requirements as well as customer demands;•Promote and develop actions to streamline processes and improve quality with logistics;•Backroom storage / off site storage is well maintained, areas are identifiable and stock is well kept within safety and operation guidelines;•Red Zone system followed up and reported and stock sent back to main warehouse following the guidelines;•Train all Boutique Staff on Inventory Procedures (new staff or when there is a new training);•Manage a team of 1-6 stock specialists depending on store volume and assist BM in performance evaluations;•Execute, create and submit inventory action plans in collaboration with BM for results exceeding 1 % ABS variance;•Archive and file stock management related documentation according to internal procedures;•Ensure that all mandatory trainings are completed on time and updated yearly for the stock team; •Accountable for the monthly inventory (lead, execute, manage the administrative work on time) and for developing and executing the action plan to be in place (if results are not meeting target);•Ensure that the Boutique is clean - well-ordered, correct equipment in use/available, properly presented, recycling area in full function and waste management;•Fill the display cubicles with capsules, machines and accessories on a daily basis respecting the FIFO principle (First in first out);•Ensure boutique floor storage is utilized to its maximum potential and stock range is adequately; maintained systematically respecting the TQM guidelines and accurate with the guidelines;•Integrate into the team and assist in the achievement of shared goals;•Maintain a proactive approach towards customer and client interactions;•Adhere to Nespresso’s grooming policies when in full uniform on days where there are no stock deliveries;•To be up to date with Sales Guidance;•Ensure that the different areas in the Boutique are in accordance with the international guidelines;•Assist in quality process – First in First out;•Adhere to Nespresso’s high quality, OHS and hygiene requirements;•Correct safety shoes and personal safety equipment – gloves, steel cap shoes etc are used when handling stock;•Refer to Control Document: “Stock management” and ensure full compliance with the procedure on a minimum monthly basis;•Accountable for meeting the Nespresso safety guidelines of the storage and backroom space;•Accountable for the respect of safety rules for the work environment by ensuring that all staff is respecting and wearing PPE and safety rules at all times and acting accordingly (ex: report any misconduct).Qualifications•Secondary school diploma;•2-3 years of experience in stock warehouse control/management;•1-2 years of professional experience in direct customer sales on top of the line products & services, an asset.SummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Waterloo, Ontario
      • Contract
      • $17.01 per hour
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Full-Time Team Leaders in a brand new boutique at Scarborough Town Centre! You will act as an ambassador of the Nespresso brand in the boutique and be the main and privileged contact point with the customer with whom he/she is in direct contact. The Boutique Team Leader is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems. This position involves retail mall hours and training will be provided. Training will begin in mid August.Advantages- Competitive wage- Quarterly Bonus- Machine and Club credit- Access to lowered group benefit rates: Randstad AdvantageResponsibilitiesBoutique Specialist Training• Provide guidance on following the Mystery Shopper scripts• Nessoft Training to new employees• Machine Training for new employees• Coffee training• Return management procedures• Cash handling procedures• Tax exempt procedures• Nespresso policies procedures (related to Nespresso products)• B2B main points to communicate to Guests• Set training agenda for on-boarding new employeesPeople Management• Develop a schedule for the staff to assist in Boutique daily tasks responsibilities• Communicates a clear understanding of the Company’s values• Assist Manager in setting work schedules• Role play (Mystery Shopper scenarios)• Provide employee recognition for team successStock Management / Nessoft Management• Ensure boutique is in stock with all supplies• Submit stock transfers• Process returns• Submit and process stock transfers• Understanding of Boutique Budget for Decoration and Tasting products• Report stock deficiencies to managerQualifications• 2 years of training in customer relations & Sales• Expertise in oral communication for each type of customer• Experience in team management• Good knowledge of Microsoft Office, IT phone system and of statistics• Management by priority• Good analytical skills• Attention to detail• Ability to answer to “difficult” customersPreferred Qualification:• Strong interest in our product and in coffee in particularSummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Full-Time Team Leaders in a brand new boutique at Scarborough Town Centre! You will act as an ambassador of the Nespresso brand in the boutique and be the main and privileged contact point with the customer with whom he/she is in direct contact. The Boutique Team Leader is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems. This position involves retail mall hours and training will be provided. Training will begin in mid August.Advantages- Competitive wage- Quarterly Bonus- Machine and Club credit- Access to lowered group benefit rates: Randstad AdvantageResponsibilitiesBoutique Specialist Training• Provide guidance on following the Mystery Shopper scripts• Nessoft Training to new employees• Machine Training for new employees• Coffee training• Return management procedures• Cash handling procedures• Tax exempt procedures• Nespresso policies procedures (related to Nespresso products)• B2B main points to communicate to Guests• Set training agenda for on-boarding new employeesPeople Management• Develop a schedule for the staff to assist in Boutique daily tasks responsibilities• Communicates a clear understanding of the Company’s values• Assist Manager in setting work schedules• Role play (Mystery Shopper scenarios)• Provide employee recognition for team successStock Management / Nessoft Management• Ensure boutique is in stock with all supplies• Submit stock transfers• Process returns• Submit and process stock transfers• Understanding of Boutique Budget for Decoration and Tasting products• Report stock deficiencies to managerQualifications• 2 years of training in customer relations & Sales• Expertise in oral communication for each type of customer• Experience in team management• Good knowledge of Microsoft Office, IT phone system and of statistics• Management by priority• Good analytical skills• Attention to detail• Ability to answer to “difficult” customersPreferred Qualification:• Strong interest in our product and in coffee in particularSummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Job title: Lvl.1-2 support Technician / HelpdeskDuration: 12 months (renewable)Openings: 1Your missionAs an IT service desk Specialist, your mission is to improve the user experience by providing a Hight class service.You are responsible for prioritize requests, resolve first level end-user access problems, trigger required changes, and where required, escalate request to IT team membersIn this role, you are requested to be available to work on the day & shift night and week-end.Your Role & Main ResponsibilitiesBe an active contributor to the employee experience•Respond, research, resolve, assign and escalate end-user requests.•Document customer interactions using ticket management software.•Manage access requests according to information security policies and procedures.•Respond to incoming and outgoing IT Support calls with respect to the IT Security policies and processesBe contributor to elevate the IT service desk function•Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions and escalation).•Trigger change management processes on hardware software and other information assets.•Provide analysis of IT Support metrics (requests, incidents, etc..)•Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues daily, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues.Be an inspirational and motivational colleague•Share your knowledge with the team members & Contribute to the Team Knowledge Base•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasYour Qualifications•Be interested to work in an environment using Kanban methodologies•Display strong customer service skills and interpersonal skills.•Ability to explain complex IT concepts in simple terms•Possess strong analytical and problem-solving skills•Possess strong documentation and communication skills.•Desire to investigate problems.•Able to accurately follow written technical work instructions.•Bilingual, French and English.Technical skills•Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).•Possess knowledge of tools such as SCCM/Intune, Jira, PowerShell, and Azure AD are considered strong assets.•Display information technology security awareness.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour Role & Main ResponsibilitiesBe an active contributor to the employee experience•Respond, research, resolve, assign and escalate end-user requests.•Document customer interactions using ticket management software.•Manage access requests according to information security policies and procedures.•Respond to incoming and outgoing IT Support calls with respect to the IT Security policies and processesBe contributor to elevate the IT service desk function•Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions and escalation).•Trigger change management processes on hardware software and other information assets.•Provide analysis of IT Support metrics (requests, incidents, etc..)•Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues daily, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues.Be an inspirational and motivational colleague•Share your knowledge with the team members & Contribute to the Team Knowledge Base•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasQualifications•Be interested to work in an environment using Kanban methodologies•Display strong customer service skills and interpersonal skills.•Ability to explain complex IT concepts in simple terms•Possess strong analytical and problem-solving skills•Possess strong documentation and communication skills.•Desire to investigate problems.•Able to accurately follow written technical work instructions.•Bilingual, French and English.Technical skills•Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).•Possess knowledge of tools such as SCCM/Intune, Jira, PowerShell, and Azure AD are considered strong assets.•Display information technology security awareness.SummaryJob title: Lvl.1-2 support Technician / HelpdeskDuration: 12 months (renewable)Openings: 1Your missionAs an IT service desk Specialist, your mission is to improve the user experience by providing a Hight class service.You are responsible for prioritize requests, resolve first level end-user access problems, trigger required changes, and where required, escalate request to IT team membersIn this role, you are requested to be available to work on the day & shift night and week-end.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job title: Lvl.1-2 support Technician / HelpdeskDuration: 12 months (renewable)Openings: 1Your missionAs an IT service desk Specialist, your mission is to improve the user experience by providing a Hight class service.You are responsible for prioritize requests, resolve first level end-user access problems, trigger required changes, and where required, escalate request to IT team membersIn this role, you are requested to be available to work on the day & shift night and week-end.Your Role & Main ResponsibilitiesBe an active contributor to the employee experience•Respond, research, resolve, assign and escalate end-user requests.•Document customer interactions using ticket management software.•Manage access requests according to information security policies and procedures.•Respond to incoming and outgoing IT Support calls with respect to the IT Security policies and processesBe contributor to elevate the IT service desk function•Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions and escalation).•Trigger change management processes on hardware software and other information assets.•Provide analysis of IT Support metrics (requests, incidents, etc..)•Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues daily, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues.Be an inspirational and motivational colleague•Share your knowledge with the team members & Contribute to the Team Knowledge Base•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasYour Qualifications•Be interested to work in an environment using Kanban methodologies•Display strong customer service skills and interpersonal skills.•Ability to explain complex IT concepts in simple terms•Possess strong analytical and problem-solving skills•Possess strong documentation and communication skills.•Desire to investigate problems.•Able to accurately follow written technical work instructions.•Bilingual, French and English.Technical skills•Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).•Possess knowledge of tools such as SCCM/Intune, Jira, PowerShell, and Azure AD are considered strong assets.•Display information technology security awareness.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour Role & Main ResponsibilitiesBe an active contributor to the employee experience•Respond, research, resolve, assign and escalate end-user requests.•Document customer interactions using ticket management software.•Manage access requests according to information security policies and procedures.•Respond to incoming and outgoing IT Support calls with respect to the IT Security policies and processesBe contributor to elevate the IT service desk function•Contribute to the incident management process (incident identification and classification, problem investigation, incidents solutions and escalation).•Trigger change management processes on hardware software and other information assets.•Provide analysis of IT Support metrics (requests, incidents, etc..)•Provide overall escalation management and technical solutions when issues are reported to them, including but not limited to, review of open issues daily, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues.Be an inspirational and motivational colleague•Share your knowledge with the team members & Contribute to the Team Knowledge Base•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasQualifications•Be interested to work in an environment using Kanban methodologies•Display strong customer service skills and interpersonal skills.•Ability to explain complex IT concepts in simple terms•Possess strong analytical and problem-solving skills•Possess strong documentation and communication skills.•Desire to investigate problems.•Able to accurately follow written technical work instructions.•Bilingual, French and English.Technical skills•Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).•Possess knowledge of tools such as SCCM/Intune, Jira, PowerShell, and Azure AD are considered strong assets.•Display information technology security awareness.SummaryJob title: Lvl.1-2 support Technician / HelpdeskDuration: 12 months (renewable)Openings: 1Your missionAs an IT service desk Specialist, your mission is to improve the user experience by providing a Hight class service.You are responsible for prioritize requests, resolve first level end-user access problems, trigger required changes, and where required, escalate request to IT team membersIn this role, you are requested to be available to work on the day & shift night and week-end.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Verdun, Québec
      • Contract
      Working in innovation every day, you will have the opportunity to practice your influencing skills in a variety of initiatives. In an environment focused on complicity, power to act, and agility, your knowledge will be put to the test in all four technological areas. Check out the following to find out more! Your role• As part of IT projects, be responsible from end to end of the delivery / design of IT infrastructure solutions.• Create, challenge and contribute to architectures, developments and other necessary tasks as needed to ensure delivery• Analyze the advantages and disadvantages of the options offered as well as propose new options that are more optimal than those already put forward.• Offer your technological leadership to a team or squad (scrum team / squad), among others by:• Influencing and participating in the evolution of IT infrastructure group development methods and practices.• Acting as an infrastructure expert / integrator with other IT sectors.• Ensure the operational viability of the various solutions• DevOps principles (Pipeline / InfraAsCode / API)• Containerization (Docker / Kubernetes / Openshift)• Platforms (Windows / Linux)• Virtualization (VMware / Citrix)• Database (PostGres / MongoDB)• Knowledge of the integration of complex systems and the implementation of a solution from start to delivery and operationalization of it• Positive attitude and orientation to work in partnership• Ability to influence and mobilize stakeholders• Willingness to work in a work climate that promotes autonomy and the creation of ideas• Leadership, sense of initiative, great autonomy• Bilingualism (spoken / written) French and English (desirable) Priority FrenchAdvantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Working in innovation every day, you will have the opportunity to practice your influencing skills in a variety of initiatives. In an environment focused on complicity, power to act, and agility, your knowledge will be put to the test in all four technological areas. Check out the following to find out more! Your role• As part of IT projects, be responsible from end to end of the delivery / design of IT infrastructure solutions.• Create, challenge and contribute to architectures, developments and other necessary tasks as needed to ensure delivery• Analyze the advantages and disadvantages of the options offered as well as propose new options that are more optimal than those already put forward.• Offer your technological leadership to a team or squad (scrum team / squad), among others by:• Influencing and participating in the evolution of IT infrastructure group development methods and practices.• Acting as an infrastructure expert / integrator with other IT sectors.• Ensure the operational viability of the various solutions• DevOps principles (Pipeline / InfraAsCode / API)• Containerization (Docker / Kubernetes / Openshift)• Platforms (Windows / Linux)• Virtualization (VMware / Citrix)• Database (PostGres / MongoDB)• Knowledge of the integration of complex systems and the implementation of a solution from start to delivery and operationalization of it• Positive attitude and orientation to work in partnership• Ability to influence and mobilize stakeholders• Willingness to work in a work climate that promotes autonomy and the creation of ideas• Leadership, sense of initiative, great autonomy• Bilingualism (spoken / written) French and English (desirable) Priority FrenchAdvantages________________________________________________________________________________Responsibilities________________________________________________________________________________Qualifications________________________________________________________________________________Summary________________________________________________________________________________Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Regina, Saskatchewan
      • Contract
      Are you a talented Product Analyst, keen to deliver solutions designed to improve customer value? Our Regina Saskatchewan client is seeking to hire a Product Analyst to join their team on a long term contract with high potential for extension. Apply to this amazing Product Analyst opportunity today!What’s in it for you!As a Product Analyst with our Regina client, you’ll receive:•Competitive market hourly rates.•A 12-month contract with high potential for extension.•Remote interview process.•Opportunity to work from home during Covid-19.What will you do?As a Product Analyst with our Regina client, you will:•Understand business needs.•Document and execute user story acceptance tests.•Provide user story and solution support to Agile team members.•Participate in backlog refinement.•Support investigation, analysis, and response to incidents.How do you qualify?To qualify for the Product Analyst role with our Regina client, you must have:•1-2 years’ experience as a Product Analyst.•Comfortable with basic software solutions.•Ability and willingness to learn new tools.•General knowledge of systems analysis and design concepts.If the prospect of building a career in the technical and business domains by providing support while honing your product analysis skills intrigues you, then the Product Analyst role with our Regina Saskatchewan client could be the perfect opportunity for you!Please contact your local Randstad Technologies recruiter at:(306) 501-8297For more information, or click the Apply button now!AdvantagesWhat’s in it for you!As a Product Analyst with our Regina client, you’ll receive:•Competitive market hourly rates.•A 12-month contract with high potential for extension.•Remote interview process.•Opportunity to work from home during Covid-ResponsibilitiesWhat will you do?As a Product Analyst with our Regina client, you will:•Understand business needs.•Document and execute user story acceptance tests.•Provide user story and solution support to Agile team members.•Participate in backlog refinement.•Support investigation, analysis, and response to incidents.QualificationsHow do you qualify?To qualify for the Product Analyst role with our Regina client, you must have:•1-2 years’ experience as a Product Analyst.•Comfortable with basic software solutions.•Ability and willingness to learn new tools.•General knowledge of systems analysis and design concepts.SummaryIf the prospect of building a career in the technical and business domains by providing support while honing your product analysis skills intrigues you, then the Product Analyst role with our Regina Saskatchewan client could be the perfect opportunity for you!Please contact your local Randstad Technologies recruiter at:(306) 501-8297For more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a talented Product Analyst, keen to deliver solutions designed to improve customer value? Our Regina Saskatchewan client is seeking to hire a Product Analyst to join their team on a long term contract with high potential for extension. Apply to this amazing Product Analyst opportunity today!What’s in it for you!As a Product Analyst with our Regina client, you’ll receive:•Competitive market hourly rates.•A 12-month contract with high potential for extension.•Remote interview process.•Opportunity to work from home during Covid-19.What will you do?As a Product Analyst with our Regina client, you will:•Understand business needs.•Document and execute user story acceptance tests.•Provide user story and solution support to Agile team members.•Participate in backlog refinement.•Support investigation, analysis, and response to incidents.How do you qualify?To qualify for the Product Analyst role with our Regina client, you must have:•1-2 years’ experience as a Product Analyst.•Comfortable with basic software solutions.•Ability and willingness to learn new tools.•General knowledge of systems analysis and design concepts.If the prospect of building a career in the technical and business domains by providing support while honing your product analysis skills intrigues you, then the Product Analyst role with our Regina Saskatchewan client could be the perfect opportunity for you!Please contact your local Randstad Technologies recruiter at:(306) 501-8297For more information, or click the Apply button now!AdvantagesWhat’s in it for you!As a Product Analyst with our Regina client, you’ll receive:•Competitive market hourly rates.•A 12-month contract with high potential for extension.•Remote interview process.•Opportunity to work from home during Covid-ResponsibilitiesWhat will you do?As a Product Analyst with our Regina client, you will:•Understand business needs.•Document and execute user story acceptance tests.•Provide user story and solution support to Agile team members.•Participate in backlog refinement.•Support investigation, analysis, and response to incidents.QualificationsHow do you qualify?To qualify for the Product Analyst role with our Regina client, you must have:•1-2 years’ experience as a Product Analyst.•Comfortable with basic software solutions.•Ability and willingness to learn new tools.•General knowledge of systems analysis and design concepts.SummaryIf the prospect of building a career in the technical and business domains by providing support while honing your product analysis skills intrigues you, then the Product Analyst role with our Regina Saskatchewan client could be the perfect opportunity for you!Please contact your local Randstad Technologies recruiter at:(306) 501-8297For more information, or click the Apply button now!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Job title: Lvl.1-2 support Technician - On SiteDuration: 12 months (renewable)Openings: 1Your missionAs an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Your Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other CAE offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other CAE offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasQualificationsYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.SummaryJob title: Lvl.1-2 support Technician / HelpdeskDuration: 12 months (renewable)Openings: 1Your missionAs an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Job title: Lvl.1-2 support Technician - On SiteDuration: 12 months (renewable)Openings: 1Your missionAs an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Your Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other CAE offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour Role & Main ResponsibilitiesBe an active contributor to the employee experience:•Performs a variety of actions of computer hardware, software and peripherals to meet user requirements: deployment, installation, support, move, add, change & disposal.•Provides support to other CAE offices.Be contributor to elevate the IT services:•Takes effective action to provide timely resolution of computer related problems.•May participate in internal/departmental project initiatives which may involve multiple IT/User groups.•Makes recommendations on lifecycle of IT technologies (hardware & software) and processes.•Applies and maintains standard operating procedures, customer service guidelines and troubleshooting documentation for new services and activities.•Perform preventive maintenance of IT equipment & peripherals.•Provides incidents status updates to direct leader.Be an inspirational and motivational colleague•Share knowledge with the team members•Contribute to the collaborative and stimulating work environment•Be a change agent & Agile mindset promoter•Be connected to the industry to know tendencies and suggest innovative ideasQualificationsYour Qualifications•+5 years in an IT end user support environment.•Be motivated by offering great customer experience•Act as a team player•Ability to adapt to changes easily•Be a good communicator in French and EnglishTechnical skills•Strong knowledge and troubleshooting of Windows 10 Operating Systems, Office 365 and MAC OS.•Strong knowledge and troubleshooting of computer hardware (HP, Dell, Mac), mobile devices, tablets and related peripherals.•Strong ability to learn and support different corporate applications and various service desk/account administration activities.•Understanding of ITIL processes is important.SummaryJob title: Lvl.1-2 support Technician / HelpdeskDuration: 12 months (renewable)Openings: 1Your missionAs an IT Technologist, IT Workplace Support in our Information Technology Team, your mission is to provide exceptional employee experience by providing quality IT services.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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