- Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.Advantages• 6-month contractDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.Advantages• 6-month contract
- Randstad Staffing is currently seeking an experienced Quality Environmental & Technical Support Engineer for a great manufacturing company with a family feel located in the north-east of Winnipeg.Do you enjoy improving, developing and maintaining quality, environment. LEAN, safety, continous improvement and technical related processes in a manufacturing enviornment?This role works with internal and external customers and supplies to identify and resolve quRandstad Staffing is currently seeking an experienced Quality Environmental & Technical Support Engineer for a great manufacturing company with a family feel located in the north-east of Winnipeg.Do you enjoy improving, developing and maintaining quality, environment. LEAN, safety, continous improvement and technical related processes in a manufacturing enviornment?This role works with internal and external customers and supplies to identify and resolve qu
- Are you passionate about the manufacturing industry and production technologies? Do you have an interest in solving technical issues and optimizing processes? Do you have experience in Level 1 technical support? We are currently looking for a bilingual technical support representative with experience in user assistance. If you are looking for a stable, long-term opportunity in a hybrid work environment, this position is for you! Position: Level 1 TechnicAre you passionate about the manufacturing industry and production technologies? Do you have an interest in solving technical issues and optimizing processes? Do you have experience in Level 1 technical support? We are currently looking for a bilingual technical support representative with experience in user assistance. If you are looking for a stable, long-term opportunity in a hybrid work environment, this position is for you! Position: Level 1 Technic
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a RemoThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remo
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a RemoThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners. The C&TS Representative is critical in the Service Support Cycle using advanced tools (CareAR®, remote desktop tools, etc.) to troubleshoot & resolve issues received via Telephony, Portal Tickets, Emails & Web Chat. When a Remo
- Are you a tech-savvy problem solver who enjoys helping professionals navigate IT challenges? Do you thrive in a casual yet professional work environment where your expertise is valued?We’re looking for an IT Support Representative to provide first-level technical support to employees in a corporate setting. You’ll play a key role in ensuring a smooth tech experience for professionals who rely on IT tools daily.This full-time, in person role is based in MonAre you a tech-savvy problem solver who enjoys helping professionals navigate IT challenges? Do you thrive in a casual yet professional work environment where your expertise is valued?We’re looking for an IT Support Representative to provide first-level technical support to employees in a corporate setting. You’ll play a key role in ensuring a smooth tech experience for professionals who rely on IT tools daily.This full-time, in person role is based in Mon
- Are you a tech-savvy problem solver who enjoys helping professionals navigate IT challenges? Do you thrive in a casual yet professional work environment where your expertise is valued?We’re looking for an IT Support Representative to provide first-level technical support to employees in a corporate setting. You’ll play a key role in ensuring a smooth tech experience for professionals who rely on IT tools daily.This full-time, in person role is based in MonAre you a tech-savvy problem solver who enjoys helping professionals navigate IT challenges? Do you thrive in a casual yet professional work environment where your expertise is valued?We’re looking for an IT Support Representative to provide first-level technical support to employees in a corporate setting. You’ll play a key role in ensuring a smooth tech experience for professionals who rely on IT tools daily.This full-time, in person role is based in Mon
- Job Title: After Sales Electrical ManagerDepartment: Technical Support After Sales Customer ExperienceLocation: Brampton/MississaugaJob Summary: We're seeking an experienced After Sales Electrical Manager to lead and optimize our technical support operations for electrical products. The successful candidate will manage a team of technical support specialists, drive strategic initiatives to enhance customer satisfaction, and ensure seamless issue resolutioJob Title: After Sales Electrical ManagerDepartment: Technical Support After Sales Customer ExperienceLocation: Brampton/MississaugaJob Summary: We're seeking an experienced After Sales Electrical Manager to lead and optimize our technical support operations for electrical products. The successful candidate will manage a team of technical support specialists, drive strategic initiatives to enhance customer satisfaction, and ensure seamless issue resolutio
- Randstad is partnering with a leading steel and ironmaking company in the Halton region to find an experienced Process Engineer. In this role, you will be responsible for optimizing the operations of Electric Arc Furnace (EAF), Basic Oxygen Furnace (BOF), Blast Furnace Tuyeres, and casting technologies, ensuring efficiency, quality, and safety across production processes. Additionally, you will interact with customers to ensure their requirements are met aRandstad is partnering with a leading steel and ironmaking company in the Halton region to find an experienced Process Engineer. In this role, you will be responsible for optimizing the operations of Electric Arc Furnace (EAF), Basic Oxygen Furnace (BOF), Blast Furnace Tuyeres, and casting technologies, ensuring efficiency, quality, and safety across production processes. Additionally, you will interact with customers to ensure their requirements are met a
- We are seeking an Operations Support Specialist to provide IT asset management, field support, and project coordination. This role involves overseeing IT asset tracking, lifecycle management, software/hardware support, and user onboarding, ensuring smooth IT operations and compliance with best practices.Advantages•Diverse Responsibilities – Work across asset management, technical support, and project coordination.•On-Site Hands-On Experience – Engage in haWe are seeking an Operations Support Specialist to provide IT asset management, field support, and project coordination. This role involves overseeing IT asset tracking, lifecycle management, software/hardware support, and user onboarding, ensuring smooth IT operations and compliance with best practices.Advantages•Diverse Responsibilities – Work across asset management, technical support, and project coordination.•On-Site Hands-On Experience – Engage in ha
- Are you looking for a challenging role where you will have the opportunity to have a hugeimpact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have exceptional customer service skills?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: London, ON (Onsite)Salary: $21.50/HourDuration: 24 monthsGlobal opportunities for professional growth and devAre you looking for a challenging role where you will have the opportunity to have a hugeimpact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have exceptional customer service skills?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: London, ON (Onsite)Salary: $21.50/HourDuration: 24 monthsGlobal opportunities for professional growth and dev
- WELCOME HOME! – PROJECT MANAGER-PULP AND PAPER At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Career pathways that support your goals! Excellent Benefits Package offering health plan options, life insurance, short- & long-term disability, flex benefits, learning & development library and moreFinancial Benefits include 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits iWELCOME HOME! – PROJECT MANAGER-PULP AND PAPER At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Career pathways that support your goals! Excellent Benefits Package offering health plan options, life insurance, short- & long-term disability, flex benefits, learning & development library and moreFinancial Benefits include 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits i
- Our Regina-based government client is looking for a skilled Sharepoint Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from variOur Regina-based government client is looking for a skilled Sharepoint Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from vari
- Service Desk Technician Are you looking for new challenges as an IT technician in the Montreal area? Would you like to work in a well-established company where you can put your IT experience to good use. Would you like to participate in various continuous improvement projects and be responsible for technical support for the company's users?AdvantagesAre you looking for a work environment offering:• Competitive salary• Modern, technological, and stimulatingService Desk Technician Are you looking for new challenges as an IT technician in the Montreal area? Would you like to work in a well-established company where you can put your IT experience to good use. Would you like to participate in various continuous improvement projects and be responsible for technical support for the company's users?AdvantagesAre you looking for a work environment offering:• Competitive salary• Modern, technological, and stimulating
- Do you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resiDo you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resi
- Randstad is seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you’re someone who consistently goes above and beyond to create outstanding customer experiences, this opportunity is for you. Our client is looking for someone who thrives in a fast-paced, performance-driven environment and takes pride in being a reliable, solutions-oriented team player.In this role, the Customer Service RepresentativRandstad is seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you’re someone who consistently goes above and beyond to create outstanding customer experiences, this opportunity is for you. Our client is looking for someone who thrives in a fast-paced, performance-driven environment and takes pride in being a reliable, solutions-oriented team player.In this role, the Customer Service Representativ
- We are seeking an experienced Site Mechanical Engineer for a long term contract engagement (12 month +) for a well established terminal client of ours in the Vancouver area. The Site Mechanical Engineer is responsible for providing technical support and oversight for mechanical engineering activities at the terminal, ensuring that all construction and maintenance projects are executed according to design specifications, industry standards, and safety requWe are seeking an experienced Site Mechanical Engineer for a long term contract engagement (12 month +) for a well established terminal client of ours in the Vancouver area. The Site Mechanical Engineer is responsible for providing technical support and oversight for mechanical engineering activities at the terminal, ensuring that all construction and maintenance projects are executed according to design specifications, industry standards, and safety requ
- As a Security Developer within the identity management team, you will be responsible for implementing and supporting the technological solutions necessary for identity management. You will collaborate closely with the product owner and users to understand and validate needs, then participate in the design, programming, and integration of solutions on platforms such as SailPoint IIQ and Saviynt. Your role will also include developing and automating processAs a Security Developer within the identity management team, you will be responsible for implementing and supporting the technological solutions necessary for identity management. You will collaborate closely with the product owner and users to understand and validate needs, then participate in the design, programming, and integration of solutions on platforms such as SailPoint IIQ and Saviynt. Your role will also include developing and automating process
- We are looking for a Mechanical Designer in the manufacturing industry to join the growing team for our client in Burlington, ON.The primary responsibility of the Mechanical Designer is to create designs, drawings, perform calculations, and conduct cost analyses to ensure the successful execution of engineering projects with minimal oversight. In addition to this, the Mechanical Designer will use the Process and Instrumentation Drawings (P&IDs) to generateWe are looking for a Mechanical Designer in the manufacturing industry to join the growing team for our client in Burlington, ON.The primary responsibility of the Mechanical Designer is to create designs, drawings, perform calculations, and conduct cost analyses to ensure the successful execution of engineering projects with minimal oversight. In addition to this, the Mechanical Designer will use the Process and Instrumentation Drawings (P&IDs) to generate
- We are seeking an experienced Site Structural Engineer for a long term contract engagement (12 months+) for a well established marine terminal client of ours in the Vancouver area. he Site Structural Engineer is responsible for providing technical support and oversight for structural engineering activities at the terminal, ensuring that all construction and maintenance projects are executed according to design specifications, industry standards, and safetyWe are seeking an experienced Site Structural Engineer for a long term contract engagement (12 months+) for a well established marine terminal client of ours in the Vancouver area. he Site Structural Engineer is responsible for providing technical support and oversight for structural engineering activities at the terminal, ensuring that all construction and maintenance projects are executed according to design specifications, industry standards, and safety
- Application Support - SAASAre you looking for an Application Support Analyst position on the South Shore of Montreal? Would you like to join a local company in a growing field?Do you find customer service and explaining technical terms a natural fit?Then this permanent Application Support Analyst - SAAS position on the South Shore of Montreal might be for you!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate disApplication Support - SAASAre you looking for an Application Support Analyst position on the South Shore of Montreal? Would you like to join a local company in a growing field?Do you find customer service and explaining technical terms a natural fit?Then this permanent Application Support Analyst - SAAS position on the South Shore of Montreal might be for you!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate dis
- Are you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office. Reporting to the Senior Manager, Legal Support Professionals in the MAre you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office. Reporting to the Senior Manager, Legal Support Professionals in the M
- Our client is seeking a Bilingual Operations Officer to manage clerical data entry and support installation and service call activities for Merchant Solutions. This role involves liaising with internal and external partners, resolving service delivery issues, performing system updates, and updating service tickets/logs. Position: Operations OfficerShift: Rotational schedule between 8am-10pm; specific shift hours assigned weekly.Salary: $27/hourLocation: HyOur client is seeking a Bilingual Operations Officer to manage clerical data entry and support installation and service call activities for Merchant Solutions. This role involves liaising with internal and external partners, resolving service delivery issues, performing system updates, and updating service tickets/logs. Position: Operations OfficerShift: Rotational schedule between 8am-10pm; specific shift hours assigned weekly.Salary: $27/hourLocation: Hy
- Description:The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial toDescription:The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to
- Are you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector? Do you have experience in documentation productionAre you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office. Reporting to the SAre you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector? Do you have experience in documentation productionAre you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office. Reporting to the S
- Job title: Customs Technical Analyst Location: LachineIndustry: Freight ForwardingSeeking a talented Customs Technical Analyst for the Customs Brokerage Services department. Seeking an individual with 4+ years in Customs to support by maintaining client databases and reducing exposure to non-compliance for all parties-involved and to reduce transactional errors.Apply now!melissa.cumetti@randstsad.ca and cyrus.allinia@randstad.caAdvantages- Permanent full tJob title: Customs Technical Analyst Location: LachineIndustry: Freight ForwardingSeeking a talented Customs Technical Analyst for the Customs Brokerage Services department. Seeking an individual with 4+ years in Customs to support by maintaining client databases and reducing exposure to non-compliance for all parties-involved and to reduce transactional errors.Apply now!melissa.cumetti@randstsad.ca and cyrus.allinia@randstad.caAdvantages- Permanent full t
- Welcome home! Your Challenge!Our Mississauga Cascades Containerboard facility has an opening for a Licensed Electrician, preferably 442A licensed OR 309A with a significant industrial/manufacturing background.Why Work for Cascades?After successful completion of the probationary period, we will provide you with:• comprehensive health and dental plan• vision care• pension plan with company match on voluntary contributions• bi-annual profit-sharWelcome home! Your Challenge!Our Mississauga Cascades Containerboard facility has an opening for a Licensed Electrician, preferably 442A licensed OR 309A with a significant industrial/manufacturing background.Why Work for Cascades?After successful completion of the probationary period, we will provide you with:• comprehensive health and dental plan• vision care• pension plan with company match on voluntary contributions• bi-annual profit-shar
- The Identity Access Management Consultant role focuses on designing, developing, and maintaining robust identity solutions using Oracle Identity and Access Management Suite (12C). The consultant will lead integration across the Oracle IAM suite including OAM, OIM, OUD/OVD, and OHS. Responsibilities include developing data migration strategies, performing impact assessments, resolving configuration issues, and supporting cross-functional teams to ensure conThe Identity Access Management Consultant role focuses on designing, developing, and maintaining robust identity solutions using Oracle Identity and Access Management Suite (12C). The consultant will lead integration across the Oracle IAM suite including OAM, OIM, OUD/OVD, and OHS. Responsibilities include developing data migration strategies, performing impact assessments, resolving configuration issues, and supporting cross-functional teams to ensure con
- This role involves maintaining 24/7/365 operational support for mainframe batch processing and scheduling services, ensuring that critical, time-sensitive applications and systems meet defined service levels. The Systems Administrator/Operations Support Specialist will support zOs mainframe environments, manage CA7 scheduling tools, and respond promptly to incidents and production failures. The position requires proactive monitoring, troubleshooting, documThis role involves maintaining 24/7/365 operational support for mainframe batch processing and scheduling services, ensuring that critical, time-sensitive applications and systems meet defined service levels. The Systems Administrator/Operations Support Specialist will support zOs mainframe environments, manage CA7 scheduling tools, and respond promptly to incidents and production failures. The position requires proactive monitoring, troubleshooting, docum
- The Solution Architect - CRM is responsible for designing and managing complex CRM solution architectures in a large and distributed environment. With over 10 years of Curam technical experience, the architect will define solution structure, ensure system compatibility, provide technical support to project teams, and contribute to project planning. This role also involves handling business requirement analysis, risk and issue management, CI/CD DevOps integThe Solution Architect - CRM is responsible for designing and managing complex CRM solution architectures in a large and distributed environment. With over 10 years of Curam technical experience, the architect will define solution structure, ensure system compatibility, provide technical support to project teams, and contribute to project planning. This role also involves handling business requirement analysis, risk and issue management, CI/CD DevOps integ
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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