- AV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs aAV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs a
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- Surveying Instrumentation and Technical Support SpecialistWe are seeking a senior surveying instrument technician for a full-time position with a growing company in the surveying sector, located in Ville Saint-Laurent, Montreal. The company stands out for its work with clients in the industrial, excavation, civil engineering, and landscaping fields, rather than construction.This key role is focused on providing technical support to clients, which includesSurveying Instrumentation and Technical Support SpecialistWe are seeking a senior surveying instrument technician for a full-time position with a growing company in the surveying sector, located in Ville Saint-Laurent, Montreal. The company stands out for its work with clients in the industrial, excavation, civil engineering, and landscaping fields, rather than construction.This key role is focused on providing technical support to clients, which includes
- The Opportunity:Are you looking to apply your HVAC/R expertise in a rewarding new way? This role allows you to leverage your technical knowledge without the daily physical demands of rooftop or field-intensive work. As a trusted technical resource, you’ll guide technicians, troubleshoot complex issues, and ensure projects are executed safely, efficiently, and on time.What You’ll Do:- Offer expert-level technical assistance and troubleshooting support to teThe Opportunity:Are you looking to apply your HVAC/R expertise in a rewarding new way? This role allows you to leverage your technical knowledge without the daily physical demands of rooftop or field-intensive work. As a trusted technical resource, you’ll guide technicians, troubleshoot complex issues, and ensure projects are executed safely, efficiently, and on time.What You’ll Do:- Offer expert-level technical assistance and troubleshooting support to te
- Join a leading financial institution's Merchant Solutions team as an Operations Officer! This is a dynamic opportunity within the Merchant Delivery Team (MDT), which is at the forefront of the financial industry's emerging trends like e-commerce and payment innovation. You will play a crucial role in managing installation and service call activities for our Point of Sale (POS) payment solutions. If you have a solid background in customer service and techniJoin a leading financial institution's Merchant Solutions team as an Operations Officer! This is a dynamic opportunity within the Merchant Delivery Team (MDT), which is at the forefront of the financial industry's emerging trends like e-commerce and payment innovation. You will play a crucial role in managing installation and service call activities for our Point of Sale (POS) payment solutions. If you have a solid background in customer service and techni
- Join this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve systJoin this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve syst
- Our client, Nova Scotia Health (NSH), is seeking fourteen (14) Junior Desk Side Support Technicians to join their onsite IT support team across hospital facilities in the Halifax Regional Municipality. This is an exciting opportunity to contribute to a high-priority healthcare initiative aimed at improving technology access and support across clinical environments. Working as part of the Cyber Security and Digital Solutions (CSDS) division, these techniciaOur client, Nova Scotia Health (NSH), is seeking fourteen (14) Junior Desk Side Support Technicians to join their onsite IT support team across hospital facilities in the Halifax Regional Municipality. This is an exciting opportunity to contribute to a high-priority healthcare initiative aimed at improving technology access and support across clinical environments. Working as part of the Cyber Security and Digital Solutions (CSDS) division, these technicia
- Data and Systems Analyst Specializing in control and automation systems, this company is seeking a Data and Systems Analyst. This person will provide technical support and analyze data from our systems. This job opportunity is open to all analysts who want to showcase their SQL and Excel skills. Advantages- Competitive salary and annual bonus- Group insurance- RRSP- Dynamic and collaborative team- Permanent position- FreData and Systems Analyst Specializing in control and automation systems, this company is seeking a Data and Systems Analyst. This person will provide technical support and analyze data from our systems. This job opportunity is open to all analysts who want to showcase their SQL and Excel skills. Advantages- Competitive salary and annual bonus- Group insurance- RRSP- Dynamic and collaborative team- Permanent position- Fre
- Do you find satisfaction in precise measurements, clean wiring, and a perfectly executed test plan? If so, your attention to detail is exactly what we need in our next Engineering Technician.A Snapshot of Your Day (position overview):You will be part of the Performance and Analytics department who will conduct analysis and perform investigations on all aspects of gas turbine and plant equipment operating at customer facilities. In this opportunity, you wilDo you find satisfaction in precise measurements, clean wiring, and a perfectly executed test plan? If so, your attention to detail is exactly what we need in our next Engineering Technician.A Snapshot of Your Day (position overview):You will be part of the Performance and Analytics department who will conduct analysis and perform investigations on all aspects of gas turbine and plant equipment operating at customer facilities. In this opportunity, you wil
- Our Regina-based government client is looking for a skilled Server Admin to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various busiOur Regina-based government client is looking for a skilled Server Admin to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various busi
- We are seeking an experienced Mechanical Systems Engineer with a passion for product innovation in the HVAC (Heating, Ventilation, and Air Conditioning) sector.This is a strategic role at the heart of designing and launching advanced solutions, with a strong focus on energy efficiency and electrification for global applications.You will serve as the convergence point between engineering theory and practical execution, managing the entire product lifecycle:We are seeking an experienced Mechanical Systems Engineer with a passion for product innovation in the HVAC (Heating, Ventilation, and Air Conditioning) sector.This is a strategic role at the heart of designing and launching advanced solutions, with a strong focus on energy efficiency and electrification for global applications.You will serve as the convergence point between engineering theory and practical execution, managing the entire product lifecycle:
- We are seeking a Service Desk Operation professional for a 12-month, full-time, on-site contract. Located at Yonge and Dundas, this role is crucial for providing front-line technical support to ensure the stability and availability of IT systems. You will assist with daily IT operations, incident coordination, and key modernization initiatives.Advantages- Play a critical role in supporting key modernization projects.- Work in a dynamic and supportiveWe are seeking a Service Desk Operation professional for a 12-month, full-time, on-site contract. Located at Yonge and Dundas, this role is crucial for providing front-line technical support to ensure the stability and availability of IT systems. You will assist with daily IT operations, incident coordination, and key modernization initiatives.Advantages- Play a critical role in supporting key modernization projects.- Work in a dynamic and supportive
- Provide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must beProvide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must be
- Product Support Specialist, Mississauga, ONCurrently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing crucial support to clients and ensuring their success with ouProduct Support Specialist, Mississauga, ONCurrently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing crucial support to clients and ensuring their success with ou
- Surveying Instrument Technician in Ville Saint-LaurentWe are seeking a Surveying Instrument Technician for a permanent position with a company specializing in the skilled trades sector, located in Ville Saint-Laurent, Montreal. This essential role involves maintaining, calibrating, and preparing the surveying instruments used by our clients. You will have the opportunity to join a professional team and have a direct impact on the company's success.In additSurveying Instrument Technician in Ville Saint-LaurentWe are seeking a Surveying Instrument Technician for a permanent position with a company specializing in the skilled trades sector, located in Ville Saint-Laurent, Montreal. This essential role involves maintaining, calibrating, and preparing the surveying instruments used by our clients. You will have the opportunity to join a professional team and have a direct impact on the company's success.In addit
- Electrical Installation TechnicianDo you have previous experience as a service technician, a background in a manufacturing plant, and a talent for installing electrical and automated systems? This job might be for you!Our company stands out by providing on-site services to our partners, including the assembly, installation, and implementation of systems designed to enhance and optimize their production. The industries we serve specialize in packaging, pharElectrical Installation TechnicianDo you have previous experience as a service technician, a background in a manufacturing plant, and a talent for installing electrical and automated systems? This job might be for you!Our company stands out by providing on-site services to our partners, including the assembly, installation, and implementation of systems designed to enhance and optimize their production. The industries we serve specialize in packaging, phar
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Telemedicine, Group insuranceEmployee assistance program (because we care about the physical and mental health of our people) Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program Base salary range for Packaging Designer starts at $55,000 CAD annWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Telemedicine, Group insuranceEmployee assistance program (because we care about the physical and mental health of our people) Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program Base salary range for Packaging Designer starts at $55,000 CAD ann
- We are seeking a dedicated and highly skilled Technical Product Specialist to join the team. This full-time, hybrid position (2 days in-office per week in Markham) is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidatWe are seeking a dedicated and highly skilled Technical Product Specialist to join the team. This full-time, hybrid position (2 days in-office per week in Markham) is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidat
- We are looking for an individual with a passion for learning who has experience in Pipelines Integrity Assessment and Management.In this role, the candidate will be responsible for ensuring integrity programs for assets within the Enhanced Distribution Integrity Management Program (EDIMP) scope are developed, carried out, and effective. The individual would also be providing technical support for distribution assets on integrity matters and play a lead rolWe are looking for an individual with a passion for learning who has experience in Pipelines Integrity Assessment and Management.In this role, the candidate will be responsible for ensuring integrity programs for assets within the Enhanced Distribution Integrity Management Program (EDIMP) scope are developed, carried out, and effective. The individual would also be providing technical support for distribution assets on integrity matters and play a lead rol
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimbWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimb
- This role is a 12 month contract and is a high visibility role within the firm, responsible for all external reporting requirements of the organization. This includes preparation of financial statements and MD&A, liaison with auditors, development of accounting memos for complex transactions, and providing technical support to the Corporate Controller. The role requires strong technical knowledge of IFRS, accuracy, and the ability to manage reporting deadThis role is a 12 month contract and is a high visibility role within the firm, responsible for all external reporting requirements of the organization. This includes preparation of financial statements and MD&A, liaison with auditors, development of accounting memos for complex transactions, and providing technical support to the Corporate Controller. The role requires strong technical knowledge of IFRS, accuracy, and the ability to manage reporting dead
- System and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAsSystem and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAs
- WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- Are you an experienced Application Systems Analyst passionate about transforming complex challenges into effective software solutions? Our Calgary client is seeking a dedicated and detail-oriented professional to join their Client Solutions Project Centre on an initial 12-month contract. In this role, you will be a key player in the full lifecycle of application development, from initial analysis to final deployment, making a significant impact on large-scAre you an experienced Application Systems Analyst passionate about transforming complex challenges into effective software solutions? Our Calgary client is seeking a dedicated and detail-oriented professional to join their Client Solutions Project Centre on an initial 12-month contract. In this role, you will be a key player in the full lifecycle of application development, from initial analysis to final deployment, making a significant impact on large-sc
- We are seeking a Systems Analyst for a six-month contract with the possibility of a six-month renewal. This role is fully on-site, located at Yonge and Dundas in Toronto. You will be a key contributor to several critical modernization initiatives, providing technical expertise to ensure the successful delivery of projects focused on infrastructure and cloud technologies.Advantages- Play a central role in critical organizational modernization initiatives.We are seeking a Systems Analyst for a six-month contract with the possibility of a six-month renewal. This role is fully on-site, located at Yonge and Dundas in Toronto. You will be a key contributor to several critical modernization initiatives, providing technical expertise to ensure the successful delivery of projects focused on infrastructure and cloud technologies.Advantages- Play a central role in critical organizational modernization initiatives.
- Randstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000ResponsibilitieRandstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000Responsibilitie
- Electromechanical TechnicianWe are recruiting an Electromechanical Technician for a leading manufacturing company specializing in high-tech optical solutions. This permanent position, based in Lachine, is an excellent opportunity to join an expert team and work with cutting-edge equipment. You will be responsible for ensuring the reliability and continuous improvement of production systems. If you are a meticulous professional looking to apply your technicElectromechanical TechnicianWe are recruiting an Electromechanical Technician for a leading manufacturing company specializing in high-tech optical solutions. This permanent position, based in Lachine, is an excellent opportunity to join an expert team and work with cutting-edge equipment. You will be responsible for ensuring the reliability and continuous improvement of production systems. If you are a meticulous professional looking to apply your technic
- High-Level Description:This role exists to provide H&S support and guidance to regional locations. This includes the tactical delivery and execution of Health & Safety programs aligned with Strategic Priorities and in support of regional initiatives. This is only accomplished united with our company values of safety, integrity, respect and inclusion.Specific Accountabilities:• Effective field health and safety technical support in our day-to-day operationsHigh-Level Description:This role exists to provide H&S support and guidance to regional locations. This includes the tactical delivery and execution of Health & Safety programs aligned with Strategic Priorities and in support of regional initiatives. This is only accomplished united with our company values of safety, integrity, respect and inclusion.Specific Accountabilities:• Effective field health and safety technical support in our day-to-day operations
- Our Regina-based government client is looking for a skilled Network Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various bOur Regina-based government client is looking for a skilled Network Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various b
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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