- We are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.AdvantagesFinancial Sector Exposure: Gain high-valWe are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.AdvantagesFinancial Sector Exposure: Gain high-val
- Technical Support Analyst (French Speaking)Victoria, BC (3 days on-site)About the ClientOur client is a leading Software-as-a-Service (SaaS) provider for the general insurance sector. As an established global firm, they have grown exponentially over the past two decades. Today, their solutions power businesses for tens of thousands of users across dozens of countries, managing billions of dollars in transactions annually. By working closely with brokers, iTechnical Support Analyst (French Speaking)Victoria, BC (3 days on-site)About the ClientOur client is a leading Software-as-a-Service (SaaS) provider for the general insurance sector. As an established global firm, they have grown exponentially over the past two decades. Today, their solutions power businesses for tens of thousands of users across dozens of countries, managing billions of dollars in transactions annually. By working closely with brokers, i
- Are you a tech-savvy professional with a passion for problem-solving and customer service? We are seeking three dynamic Service Availability Representatives to join our team in London, ON. In this role, you will serve as the first line of technical support, helping internal colleagues navigate technical challenges, log incidents, and maintain seamless business operations. This is a long-term, 2-year contract offering excellent shift premiums, comprehensiveAre you a tech-savvy professional with a passion for problem-solving and customer service? We are seeking three dynamic Service Availability Representatives to join our team in London, ON. In this role, you will serve as the first line of technical support, helping internal colleagues navigate technical challenges, log incidents, and maintain seamless business operations. This is a long-term, 2-year contract offering excellent shift premiums, comprehensive
- Our client, is seeking a customer-focused and delivery-oriented Deskside Support Technician to join their internal IT Service Desk and End-User Support team.In this hands-on technical support role, you will be responsible for providing efficient and effective first- and second-line technical support to end-users across hardware, software, and network environments. You will respond to service requests, troubleshoot diagnostic issues, perform root-cause analOur client, is seeking a customer-focused and delivery-oriented Deskside Support Technician to join their internal IT Service Desk and End-User Support team.In this hands-on technical support role, you will be responsible for providing efficient and effective first- and second-line technical support to end-users across hardware, software, and network environments. You will respond to service requests, troubleshoot diagnostic issues, perform root-cause anal
- Join this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve systJoin this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve syst
- Are you a tech-savvy professional with a passion for problem-solving and customer service? We are seeking three dynamic Service Availability Representatives to join our team in London, ON. In this role, you will serve as the first line of technical support, helping internal colleagues navigate technical challenges, log incidents, and maintain seamless business operations. This is a long-term, 2-year contract offering excellent shift premiums, comprehensiveAre you a tech-savvy professional with a passion for problem-solving and customer service? We are seeking three dynamic Service Availability Representatives to join our team in London, ON. In this role, you will serve as the first line of technical support, helping internal colleagues navigate technical challenges, log incidents, and maintain seamless business operations. This is a long-term, 2-year contract offering excellent shift premiums, comprehensive
- Are you an expert in bridging the gap between cutting-edge AI research and production-level software engineering? Our client, a leading innovator in the technology space, is seeking an experienced AI Architect to design and scale their proprietary Large Language Model (LLM) infrastructure, agent orchestration, and context layers.In this role, you will be pivotal in creating secure, scalable, multi-agent ecosystems while ensuring the organization maintainsAre you an expert in bridging the gap between cutting-edge AI research and production-level software engineering? Our client, a leading innovator in the technology space, is seeking an experienced AI Architect to design and scale their proprietary Large Language Model (LLM) infrastructure, agent orchestration, and context layers.In this role, you will be pivotal in creating secure, scalable, multi-agent ecosystems while ensuring the organization maintains
- As a Security Developer within the identity management team, you will be responsible for implementing and supporting the technological solutions necessary for identity management. You will collaborate closely with the product owner and users to understand and validate needs, then participate in the design, programming, and integration of solutions on platforms such as SailPoint IIQ and Saviynt. Your role will also include developing and automating processAs a Security Developer within the identity management team, you will be responsible for implementing and supporting the technological solutions necessary for identity management. You will collaborate closely with the product owner and users to understand and validate needs, then participate in the design, programming, and integration of solutions on platforms such as SailPoint IIQ and Saviynt. Your role will also include developing and automating process
- Our client, an innovative pioneer in the enterprise software space, is seeking a talented and driven AI Developer to design, train, and integrate custom generative AI models. In this role, you will bridge the gap between traditional software engineering and advanced machine learning, focusing on building tailored agents, fine-tuning foundation models, and creating internal tooling to solve domain-specific enterprise problems.Rather than building base modelOur client, an innovative pioneer in the enterprise software space, is seeking a talented and driven AI Developer to design, train, and integrate custom generative AI models. In this role, you will bridge the gap between traditional software engineering and advanced machine learning, focusing on building tailored agents, fine-tuning foundation models, and creating internal tooling to solve domain-specific enterprise problems.Rather than building base model
- We are seeking a highly autonomous and self-motivated Outside Sales Representative to drive growth within a key territory in the heavy-duty conveyor belting industry. This role is a crucial "mix" of a relationship builder/motivator for a strong distribution network and a strategic business developer who can perform direct sales on a case-by-case basis.The successful candidate will be responsible for developing new business, maintaining the existing distribWe are seeking a highly autonomous and self-motivated Outside Sales Representative to drive growth within a key territory in the heavy-duty conveyor belting industry. This role is a crucial "mix" of a relationship builder/motivator for a strong distribution network and a strategic business developer who can perform direct sales on a case-by-case basis.The successful candidate will be responsible for developing new business, maintaining the existing distrib
- Title: Electrical Engineer (Renewable/Power Operations)Location Preference: North York, ONStart: ASAPDuration: 3-6 month assignment to cover a short-term leave periodWork Model: Hybrid - Mon, Tues, Thurs in office / Weds, Fri at home High Level Description:We are looking for a highly skilled individual that is experienced with the design and construction of renewable power plants. The candidate will work closely with companies project execution teams to veTitle: Electrical Engineer (Renewable/Power Operations)Location Preference: North York, ONStart: ASAPDuration: 3-6 month assignment to cover a short-term leave periodWork Model: Hybrid - Mon, Tues, Thurs in office / Weds, Fri at home High Level Description:We are looking for a highly skilled individual that is experienced with the design and construction of renewable power plants. The candidate will work closely with companies project execution teams to ve
- Are you an experienced Intermediate Requirements Engineer with adequate knowledge of the field? This role maybe a good fit for you.Position Summary.We are looking for an Intermediate Systems Engineer - Engineering Change with specialization in Requirement Management to join the Engineering Change (EC) team on the AJISS program. The EC Team is a multi-disciplinary team that develops and delivers enhanced and new capabilities for RCN platforms through a broaAre you an experienced Intermediate Requirements Engineer with adequate knowledge of the field? This role maybe a good fit for you.Position Summary.We are looking for an Intermediate Systems Engineer - Engineering Change with specialization in Requirement Management to join the Engineering Change (EC) team on the AJISS program. The EC Team is a multi-disciplinary team that develops and delivers enhanced and new capabilities for RCN platforms through a broa
- A specialized digital capabilities branch within a federal defense organization is seeking a Senior Application Software Architect (Level 3) to drive the architecture, design, and integration of a mission-critical enterprise data platform. Operating within a cloud ecosystem, this position provides high-level expert advisory and technical support to realize a modern operational data domain concept. The successful candidate will spearhead the design and implA specialized digital capabilities branch within a federal defense organization is seeking a Senior Application Software Architect (Level 3) to drive the architecture, design, and integration of a mission-critical enterprise data platform. Operating within a cloud ecosystem, this position provides high-level expert advisory and technical support to realize a modern operational data domain concept. The successful candidate will spearhead the design and impl
- Description:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructiDescription:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructi
- Automation Technician PositionSeize the opportunity to become an on-the-road Automation and Control Technician for a company specializing in service within the pharmaceutical plant sector. We are looking for a professional who is passionate about automated systems, capable of leveraging their prior electromechanical experience to excel in this versatile role. Based in West Montreal, this permanent day shift position offers competitive compensation of $28 tAutomation Technician PositionSeize the opportunity to become an on-the-road Automation and Control Technician for a company specializing in service within the pharmaceutical plant sector. We are looking for a professional who is passionate about automated systems, capable of leveraging their prior electromechanical experience to excel in this versatile role. Based in West Montreal, this permanent day shift position offers competitive compensation of $28 t
- Job Description – Planner/Scheduler IIIPrimary Focus:At the senior level of the construction project management family the focus of this position is to take on increasingly challenging assignments that support project requirements, be able to work independently, and able to coordinate the management team for execution alignment.The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more projects mJob Description – Planner/Scheduler IIIPrimary Focus:At the senior level of the construction project management family the focus of this position is to take on increasingly challenging assignments that support project requirements, be able to work independently, and able to coordinate the management team for execution alignment.The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more projects m
- Are you an ambitious and results-oriented Technical Sales Representative looking to accelerate your career in a fast-paced, family-oriented environment? We are currently recruiting on behalf of a leading industrial and manufacturing distributor for a dedicated Inside Sales Representative / Technical Sales Representative to join their dynamic team at their head office in Pickering, Ontario. In this vital Randstad Professional sales role, you will be responsAre you an ambitious and results-oriented Technical Sales Representative looking to accelerate your career in a fast-paced, family-oriented environment? We are currently recruiting on behalf of a leading industrial and manufacturing distributor for a dedicated Inside Sales Representative / Technical Sales Representative to join their dynamic team at their head office in Pickering, Ontario. In this vital Randstad Professional sales role, you will be respons
- What you can expect from this position:Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements, roads, bridges, and other transportation infrastructure, ensuring they remain in good condition for the safe, efficient, and uninterrupted operation of Toronto Pearson . This position supports the Capital Projects teams in deliveringWhat you can expect from this position:Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements, roads, bridges, and other transportation infrastructure, ensuring they remain in good condition for the safe, efficient, and uninterrupted operation of Toronto Pearson . This position supports the Capital Projects teams in delivering
- CCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.AdvantageCCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.Advantage
- Do you have experience in Integration architecture and DevOps engineering? Do you have experience in design using Java , Java script, REACT, Oracle, PostgreSQL, Amazon RDS? If so, this would be a great opportunity for you!Our client is looking for a Senior Systems Testing/QA Specialist for a 12 month contract in North York.This is an onsite role.Rate: $641.96 - $676.04Advantages• Earn a competitive rate within the industry.• Location: Onsite role.• PotentDo you have experience in Integration architecture and DevOps engineering? Do you have experience in design using Java , Java script, REACT, Oracle, PostgreSQL, Amazon RDS? If so, this would be a great opportunity for you!Our client is looking for a Senior Systems Testing/QA Specialist for a 12 month contract in North York.This is an onsite role.Rate: $641.96 - $676.04Advantages• Earn a competitive rate within the industry.• Location: Onsite role.• Potent
- Our client, a dynamic and well-established leader in technical distribution, is looking for an Inside Sales Representative to join their high-performing team in Ville Saint-Laurent. In this role, you will be the key point of contact for an upscale B2B clientele. This position blends technical needs assessment, tailored commercial solutions, and meticulous order management, offering an exciting day-to-day challenge at the core of the company's operations.AdOur client, a dynamic and well-established leader in technical distribution, is looking for an Inside Sales Representative to join their high-performing team in Ville Saint-Laurent. In this role, you will be the key point of contact for an upscale B2B clientele. This position blends technical needs assessment, tailored commercial solutions, and meticulous order management, offering an exciting day-to-day challenge at the core of the company's operations.Ad
- Ready to level up your sales expertise and make a real impact? Want to leverage your customer relations experience within a reputable company?Seize the opportunity to become a Sales and Administration Coordinator for a company established for over 15 years. Here, you will play a central role, and your actions will directly drive the organization's success.Location: Montreal, QuebecStatus: Permanent position, full-timeSchedule: Monday to Friday, 7:00 AM toReady to level up your sales expertise and make a real impact? Want to leverage your customer relations experience within a reputable company?Seize the opportunity to become a Sales and Administration Coordinator for a company established for over 15 years. Here, you will play a central role, and your actions will directly drive the organization's success.Location: Montreal, QuebecStatus: Permanent position, full-timeSchedule: Monday to Friday, 7:00 AM to
- WELCOME HOME! E&I TECHNICIAN - PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN - PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- You want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacationYou want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacation
- Intern description : Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matchingIntern description : Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching
- We are seeking a highly motivated and experienced Service Desk Technician to join our IT Service Desk team. This role provides essential first-line technical support to our service department, troubleshooting infrastructure issues (servers, networks, phone systems, and cloud infrastructure, including Office 365) to ensure seamless operations for our clients remotely. This role requires an individual who thrives under pressure and possesses an unwavering coWe are seeking a highly motivated and experienced Service Desk Technician to join our IT Service Desk team. This role provides essential first-line technical support to our service department, troubleshooting infrastructure issues (servers, networks, phone systems, and cloud infrastructure, including Office 365) to ensure seamless operations for our clients remotely. This role requires an individual who thrives under pressure and possesses an unwavering co
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- We are seeking a detail-oriented Data Warehouse Software Developer II to support and enhance an enterprise-level Data Warehouse environment. In this role, you will be responsible for maintaining robust data pipelines, ensuring strict data integrity, and developing scalable solutions on modern cloud data platforms.You will balance operational support—monitoring and troubleshooting automated processing workflows—with hands-on engineering, writing complex datWe are seeking a detail-oriented Data Warehouse Software Developer II to support and enhance an enterprise-level Data Warehouse environment. In this role, you will be responsible for maintaining robust data pipelines, ensuring strict data integrity, and developing scalable solutions on modern cloud data platforms.You will balance operational support—monitoring and troubleshooting automated processing workflows—with hands-on engineering, writing complex dat
- Are you recognized for your surgical precision and your passion for organization? A position as an Operations Administrative Assistant within a world-renowned company in Quebec City awaits you. As an Operations Administrative Assistant, you will play a pivotal role in supporting a management team within a critical industrial sector. This mandate in Quebec City offers a unique opportunity to stabilize essential processes while evolving in a stimulating andAre you recognized for your surgical precision and your passion for organization? A position as an Operations Administrative Assistant within a world-renowned company in Quebec City awaits you. As an Operations Administrative Assistant, you will play a pivotal role in supporting a management team within a critical industrial sector. This mandate in Quebec City offers a unique opportunity to stabilize essential processes while evolving in a stimulating and
- An industry leader and large-scale national distributor is currently seeking a rare gem to fill a permanent Counter Clerk position in Longueuil. Are you looking for a dynamic role that combines warehouse action with human contact serving a clientele of entrepreneurs? Under the supervision of an accessible, collaboration-oriented sales manager, you will begin your journey by mastering product logistics before taking on an advisory and customer service role.An industry leader and large-scale national distributor is currently seeking a rare gem to fill a permanent Counter Clerk position in Longueuil. Are you looking for a dynamic role that combines warehouse action with human contact serving a clientele of entrepreneurs? Under the supervision of an accessible, collaboration-oriented sales manager, you will begin your journey by mastering product logistics before taking on an advisory and customer service role.
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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