- AV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs aAV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs a
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- The Opportunity:Ready to put your HVAC/R expertise to work in a fresh, rewarding way? This role allows you to leverage your technical skills without the daily physical demands of rooftop or field-heavy work. As a trusted resource for our team, you’ll guide and support technicians, solve complex technical challenges, and help ensure projects are completed safely, efficiently, and on time.What You’ll Do:- Provide expert troubleshooting and technical supportThe Opportunity:Ready to put your HVAC/R expertise to work in a fresh, rewarding way? This role allows you to leverage your technical skills without the daily physical demands of rooftop or field-heavy work. As a trusted resource for our team, you’ll guide and support technicians, solve complex technical challenges, and help ensure projects are completed safely, efficiently, and on time.What You’ll Do:- Provide expert troubleshooting and technical support
- Surveying Instrumentation and Technical Support SpecialistWe are seeking a senior surveying instrument technician for a full-time position with a growing company in the surveying sector, located in Ville Saint-Laurent, Montreal. The company stands out for its work with clients in the industrial, excavation, civil engineering, and landscaping fields, rather than construction.This key role is focused on providing technical support to clients, which includesSurveying Instrumentation and Technical Support SpecialistWe are seeking a senior surveying instrument technician for a full-time position with a growing company in the surveying sector, located in Ville Saint-Laurent, Montreal. The company stands out for its work with clients in the industrial, excavation, civil engineering, and landscaping fields, rather than construction.This key role is focused on providing technical support to clients, which includes
- The Opportunity:Are you ready to put your HVAC/R expertise to work in a new and rewarding way? This position lets you apply your technical skills without the physical demands of daily rooftop or field-intensive work. As a trusted advisor, you’ll support technicians, solve complex technical challenges, and help ensure projects are completed safely, efficiently, and on schedule.What You’ll Do:- Provide expert troubleshooting and technical support to techniciThe Opportunity:Are you ready to put your HVAC/R expertise to work in a new and rewarding way? This position lets you apply your technical skills without the physical demands of daily rooftop or field-intensive work. As a trusted advisor, you’ll support technicians, solve complex technical challenges, and help ensure projects are completed safely, efficiently, and on schedule.What You’ll Do:- Provide expert troubleshooting and technical support to technici
- Join this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve systJoin this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve syst
- Data and Systems Analyst Specializing in control and automation systems, this company is seeking a Data and Systems Analyst. This person will provide technical support and analyze data from our systems. This job opportunity is open to all analysts who want to showcase their SQL and Excel skills. Advantages- Competitive salary and annual bonus- Group insurance- RRSP- Dynamic and collaborative team- Permanent position- FreData and Systems Analyst Specializing in control and automation systems, this company is seeking a Data and Systems Analyst. This person will provide technical support and analyze data from our systems. This job opportunity is open to all analysts who want to showcase their SQL and Excel skills. Advantages- Competitive salary and annual bonus- Group insurance- RRSP- Dynamic and collaborative team- Permanent position- Fre
- Are you looking for a challenging role where you will have the opportunity to have a hugeimpact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have exceptional customer service skills?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: London, ON (Onsite)Salary: $21.50/HourDuration: 24 monthsGlobal opportunities for professional growth and devAre you looking for a challenging role where you will have the opportunity to have a hugeimpact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have exceptional customer service skills?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: London, ON (Onsite)Salary: $21.50/HourDuration: 24 monthsGlobal opportunities for professional growth and dev
- Are you an experienced Unix Administrator (RedHat, AIX, SuSe) looking for your next long-term opportunity? Do you have proficiency in Auzre Administration and Security Management?We're looking for a Unix Administrator for an initial contract until December 31st, 2027. This position can be worked remotely but may need to attend the occasional on-site visit.Advantages- Long-term contract with potential for extensions- Competitive market rates- Work primarilyAre you an experienced Unix Administrator (RedHat, AIX, SuSe) looking for your next long-term opportunity? Do you have proficiency in Auzre Administration and Security Management?We're looking for a Unix Administrator for an initial contract until December 31st, 2027. This position can be worked remotely but may need to attend the occasional on-site visit.Advantages- Long-term contract with potential for extensions- Competitive market rates- Work primarily
- We are seeking a Service Desk Operation professional for a 12-month, full-time, on-site contract. Located at Yonge and Dundas, this role is crucial for providing front-line technical support to ensure the stability and availability of IT systems. You will assist with daily IT operations, incident coordination, and key modernization initiatives.Advantages- Play a critical role in supporting key modernization projects.- Work in a dynamic and supportiveWe are seeking a Service Desk Operation professional for a 12-month, full-time, on-site contract. Located at Yonge and Dundas, this role is crucial for providing front-line technical support to ensure the stability and availability of IT systems. You will assist with daily IT operations, incident coordination, and key modernization initiatives.Advantages- Play a critical role in supporting key modernization projects.- Work in a dynamic and supportive
- Provide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must beProvide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must be
- Product Support Specialist, Mississauga, ONCurrently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing crucial support to clients and ensuring their success with ouProduct Support Specialist, Mississauga, ONCurrently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing crucial support to clients and ensuring their success with ou
- We are seeking a dedicated and highly skilled Technical Product Specialist to join the team. This full-time, hybrid position (2 days in-office per week in Markham) is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidatWe are seeking a dedicated and highly skilled Technical Product Specialist to join the team. This full-time, hybrid position (2 days in-office per week in Markham) is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidat
- Surveying Instrument Technician in Ville Saint-LaurentWe are seeking a Surveying Instrument Technician for a permanent position with a company specializing in the skilled trades sector, located in Ville Saint-Laurent, Montreal. This essential role involves maintaining, calibrating, and preparing the surveying instruments used by our clients. You will have the opportunity to join a professional team and have a direct impact on the company's success.In additSurveying Instrument Technician in Ville Saint-LaurentWe are seeking a Surveying Instrument Technician for a permanent position with a company specializing in the skilled trades sector, located in Ville Saint-Laurent, Montreal. This essential role involves maintaining, calibrating, and preparing the surveying instruments used by our clients. You will have the opportunity to join a professional team and have a direct impact on the company's success.In addit
- Electrical Installation TechnicianDo you have previous experience as a service technician, a background in a manufacturing plant, and a talent for installing electrical and automated systems? This job might be for you!Our company stands out by providing on-site services to our partners, including the assembly, installation, and implementation of systems designed to enhance and optimize their production. The industries we serve specialize in packaging, pharElectrical Installation TechnicianDo you have previous experience as a service technician, a background in a manufacturing plant, and a talent for installing electrical and automated systems? This job might be for you!Our company stands out by providing on-site services to our partners, including the assembly, installation, and implementation of systems designed to enhance and optimize their production. The industries we serve specialize in packaging, phar
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Telemedicine, Group insuranceEmployee assistance program (because we care about the physical and mental health of our people) Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program Base salary range for Packaging Designer starts at $55,000 CAD annWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Telemedicine, Group insuranceEmployee assistance program (because we care about the physical and mental health of our people) Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program Base salary range for Packaging Designer starts at $55,000 CAD ann
- System and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAsSystem and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAs
- We are looking for an individual with a passion for learning who has experience in Pipelines Integrity Assessment and Management.In this role, the candidate will be responsible for ensuring integrity programs for assets within the Enhanced Distribution Integrity Management Program (EDIMP) scope are developed, carried out, and effective. The individual would also be providing technical support for distribution assets on integrity matters and play a lead rolWe are looking for an individual with a passion for learning who has experience in Pipelines Integrity Assessment and Management.In this role, the candidate will be responsible for ensuring integrity programs for assets within the Enhanced Distribution Integrity Management Program (EDIMP) scope are developed, carried out, and effective. The individual would also be providing technical support for distribution assets on integrity matters and play a lead rol
- WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimbWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimb
- Our Regina-based government client is looking for a skilled Network Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various bOur Regina-based government client is looking for a skilled Network Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various b
- Service Desk Technician Are you an IT technician based in Montreal with over two years of experience? Would you like to grow and take on challenges within a professional firm with decades of success? Are you customer service-oriented and looking for a professional environment where you can leverage your skills and grow? If so, this opportunity is for you!AdvantagesYou recognize yourself in a company that:Will give you the opportunity to work on new projectService Desk Technician Are you an IT technician based in Montreal with over two years of experience? Would you like to grow and take on challenges within a professional firm with decades of success? Are you customer service-oriented and looking for a professional environment where you can leverage your skills and grow? If so, this opportunity is for you!AdvantagesYou recognize yourself in a company that:Will give you the opportunity to work on new project
- We are seeking a Systems Analyst for a six-month contract with the possibility of a six-month renewal. This role is fully on-site, located at Yonge and Dundas in Toronto. You will be a key contributor to several critical modernization initiatives, providing technical expertise to ensure the successful delivery of projects focused on infrastructure and cloud technologies.Advantages- Play a central role in critical organizational modernization initiatives.We are seeking a Systems Analyst for a six-month contract with the possibility of a six-month renewal. This role is fully on-site, located at Yonge and Dundas in Toronto. You will be a key contributor to several critical modernization initiatives, providing technical expertise to ensure the successful delivery of projects focused on infrastructure and cloud technologies.Advantages- Play a central role in critical organizational modernization initiatives.
- Are you a seasoned 433A Millwright or Dual Ticket (433a/442a) looking for a new opportunity to showcase your skills? Join our thriving team in Mississauga at one of Canada's leading food manufacturers! We are a dynamic company that values innovation, safety, and the dedication of our skilled trades professionals. This is your chance to be a key player in a forward-thinking bakery and food manufacturing company that is committed to operational excellence anAre you a seasoned 433A Millwright or Dual Ticket (433a/442a) looking for a new opportunity to showcase your skills? Join our thriving team in Mississauga at one of Canada's leading food manufacturers! We are a dynamic company that values innovation, safety, and the dedication of our skilled trades professionals. This is your chance to be a key player in a forward-thinking bakery and food manufacturing company that is committed to operational excellence an
- Are you a seasoned 433A Millwright or Dual Ticket (433a / 442a) looking for a new opportunity to showcase your skills? Join our thriving team in Mississauga at one of Canada's leading food manufacturers! We are a dynamic company that values innovation, safety, and the dedication of our skilled trades professionals. This is your chance to be a key player in a forward-thinking bakery and food manufacturing company that is committed to operational excellenceAre you a seasoned 433A Millwright or Dual Ticket (433a / 442a) looking for a new opportunity to showcase your skills? Join our thriving team in Mississauga at one of Canada's leading food manufacturers! We are a dynamic company that values innovation, safety, and the dedication of our skilled trades professionals. This is your chance to be a key player in a forward-thinking bakery and food manufacturing company that is committed to operational excellence
- Randstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000ResponsibilitieRandstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000Responsibilitie
- Electromechanical TechnicianWe are recruiting an Electromechanical Technician for a leading manufacturing company specializing in high-tech optical solutions. This permanent position, based in Lachine, is an excellent opportunity to join an expert team and work with cutting-edge equipment. You will be responsible for ensuring the reliability and continuous improvement of production systems. If you are a meticulous professional looking to apply your technicElectromechanical TechnicianWe are recruiting an Electromechanical Technician for a leading manufacturing company specializing in high-tech optical solutions. This permanent position, based in Lachine, is an excellent opportunity to join an expert team and work with cutting-edge equipment. You will be responsible for ensuring the reliability and continuous improvement of production systems. If you are a meticulous professional looking to apply your technic
- We are hiring a Senior SAP SD Functional Consultant to join the Supply Chain/Omni Channel team, focusing on Order Management within the retail industry. This role involves supporting production systems, configuring SAP/IS Retail, and collaborating with cross-functional teams to deliver business solutions. The initial contract runs until January 2026, with potential for extension. Remote candidates are preferred, but occasional in-office presence (2–3 timesWe are hiring a Senior SAP SD Functional Consultant to join the Supply Chain/Omni Channel team, focusing on Order Management within the retail industry. This role involves supporting production systems, configuring SAP/IS Retail, and collaborating with cross-functional teams to deliver business solutions. The initial contract runs until January 2026, with potential for extension. Remote candidates are preferred, but occasional in-office presence (2–3 times
- Our client is a company that has a history of over 100 years, their specialization is forging, stamping and machining. Currently, they have partnered with Randstad in the search for a Senior Mechanical Designer role.Job Title: Senior Mechanical Designer - P.ENGLocation – Brantford, ONReports to – Product Engineering ManagerDepartment – Engineering/DesignJob Type: Full-timeMUST HAVE - Professional Engineer of Ontario Designation is a must have for this posiOur client is a company that has a history of over 100 years, their specialization is forging, stamping and machining. Currently, they have partnered with Randstad in the search for a Senior Mechanical Designer role.Job Title: Senior Mechanical Designer - P.ENGLocation – Brantford, ONReports to – Product Engineering ManagerDepartment – Engineering/DesignJob Type: Full-timeMUST HAVE - Professional Engineer of Ontario Designation is a must have for this posi
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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