- Are you a technical problem-solver who excels at deconstructing complex issues while providing a premium experience? As a global leader in talent solutions, Randstad Professional is seeking a dedicated Technical Support Specialist (L2) to join a dynamic customer care team in Mississauga, Ontario. Our recruiters are experts in the customer care and technical sectors, and they are ready to help you take the next step in your career journey.In this role, youAre you a technical problem-solver who excels at deconstructing complex issues while providing a premium experience? As a global leader in talent solutions, Randstad Professional is seeking a dedicated Technical Support Specialist (L2) to join a dynamic customer care team in Mississauga, Ontario. Our recruiters are experts in the customer care and technical sectors, and they are ready to help you take the next step in your career journey.In this role, you
- Would you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/weWould you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/we
- Are you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basicAre you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basic
- Are you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basicAre you passionate about customer service and enjoy finding solutions to meet clients' needs?Our client, a company recognized for its exceptional service quality and collaborative work environment, is looking for a bilingual customer service representative to join their dynamic team.This position is ideal for a motivated and organized professional who thrives in a fast-paced environment. You will be the first point of contact for customers, providing basic
- Are you a reliable, hands-on professional looking for a role where your technical curiosity and precision can truly shine?We are currently seeking a dedicated Technical Support Assistant to join a premier organization in the scientific equipment industry. This position is a critical part of the manufacturing & logistics team in Coquitlam, BC, focusing on the maintenance and accuracy of high-tech instrumentation. As a Technical Support Assistant, you will bAre you a reliable, hands-on professional looking for a role where your technical curiosity and precision can truly shine?We are currently seeking a dedicated Technical Support Assistant to join a premier organization in the scientific equipment industry. This position is a critical part of the manufacturing & logistics team in Coquitlam, BC, focusing on the maintenance and accuracy of high-tech instrumentation. As a Technical Support Assistant, you will b
- Are you a results-driven leader with proven expertise in the operations and strategy of the HVAC-R industry? We are searching for an exceptional Branch Manager to take the reins of a high-performing distribution branch in South Winnipeg, Manitoba. This pivotal role calls for a dynamic individual ready to oversee all facets of our client’s operations, ensuring efficient performance, driving sales strategies, and providing expert technical leadership. As theAre you a results-driven leader with proven expertise in the operations and strategy of the HVAC-R industry? We are searching for an exceptional Branch Manager to take the reins of a high-performing distribution branch in South Winnipeg, Manitoba. This pivotal role calls for a dynamic individual ready to oversee all facets of our client’s operations, ensuring efficient performance, driving sales strategies, and providing expert technical leadership. As the
- We are seeking three highly motivated and technically proficient Bilingual (French/English) Service Availability Representatives to join our Employee Enablement team in London, Ontario. This is a first-level technical support (Service Desk) position dedicated to resolving technology-based incidents for our internal colleagues. You will be responsible for conducting first-level analysis, troubleshooting hardware and software issues, and ensuring seamless seWe are seeking three highly motivated and technically proficient Bilingual (French/English) Service Availability Representatives to join our Employee Enablement team in London, Ontario. This is a first-level technical support (Service Desk) position dedicated to resolving technology-based incidents for our internal colleagues. You will be responsible for conducting first-level analysis, troubleshooting hardware and software issues, and ensuring seamless se
- Our Vancouver-based government client is looking for a skilled SAP Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from variousOur Vancouver-based government client is looking for a skilled SAP Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various
- We are looking for an HRIS Analyst to join our client's team and help their organization optimize the performance of our HR systems. HRIS Analyst responsibilities include gathering data, improving the performance of various HRIS throughout an organization, and making recommendations to improve performance metrics across departments. Ultimately, you will work a team of HR Specialists and Managers across various departments to ensure an organization is perfoWe are looking for an HRIS Analyst to join our client's team and help their organization optimize the performance of our HR systems. HRIS Analyst responsibilities include gathering data, improving the performance of various HRIS throughout an organization, and making recommendations to improve performance metrics across departments. Ultimately, you will work a team of HR Specialists and Managers across various departments to ensure an organization is perfo
- We are seeking a Senior Identity Access Management (IAM) Consultant with specialized expertise in Public Key Infrastructure (PKI) to support the modernization and sustainment of enterprise-level secure environments. This role is focused on high-stakes infrastructure upgrades, including the migration from legacy Entrust CA versions to the latest cloud-managed services. You will provide Tier-3 technical support for identity services supporting a large numberWe are seeking a Senior Identity Access Management (IAM) Consultant with specialized expertise in Public Key Infrastructure (PKI) to support the modernization and sustainment of enterprise-level secure environments. This role is focused on high-stakes infrastructure upgrades, including the migration from legacy Entrust CA versions to the latest cloud-managed services. You will provide Tier-3 technical support for identity services supporting a large number
- What you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evaluaWhat you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evalua
- High Level Description:The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will beHigh Level Description:The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be
- We are seeking a Pipeline Integrity Engineer or Technologist (Deformation Management) to support a diverse team of engineers working to effectively implement our pipe integrity program to ensure the safe operations of our pipeline systems, and compliance with regulations.What you’ll do:• Perform defect assessment on pipe deformation related pipe imperfections (dents, wrinkles, ripples, buckles, and ovalities) by analyzing relevant ILI data and pipeline infWe are seeking a Pipeline Integrity Engineer or Technologist (Deformation Management) to support a diverse team of engineers working to effectively implement our pipe integrity program to ensure the safe operations of our pipeline systems, and compliance with regulations.What you’ll do:• Perform defect assessment on pipe deformation related pipe imperfections (dents, wrinkles, ripples, buckles, and ovalities) by analyzing relevant ILI data and pipeline inf
- Our client is an international leader in the engineering and manufacturing of custom industrial refrigeration systems, specializing in tackling complex problems and developing innovative solutions that meet highly unique customer requirements. They are currently seeking a Senior Refrigeration Engineer/Designer to join their expert team. They have built an esteemed global reputation for designing and manufacturing thousands of industrial thermal process conOur client is an international leader in the engineering and manufacturing of custom industrial refrigeration systems, specializing in tackling complex problems and developing innovative solutions that meet highly unique customer requirements. They are currently seeking a Senior Refrigeration Engineer/Designer to join their expert team. They have built an esteemed global reputation for designing and manufacturing thousands of industrial thermal process con
- Do you want to play a strategic role at the heart of the financial operations of a stable, well-known, and growing Montreal institution? This Senior Fund Accounting Analyst position goes far beyond simple production: it’s your chance to act as a true business partner by overseeing the certification of complex funds and optimizing valuation (NAV) processes. In a collaborative and structured environment, you will turn accounting information into decision-makDo you want to play a strategic role at the heart of the financial operations of a stable, well-known, and growing Montreal institution? This Senior Fund Accounting Analyst position goes far beyond simple production: it’s your chance to act as a true business partner by overseeing the certification of complex funds and optimizing valuation (NAV) processes. In a collaborative and structured environment, you will turn accounting information into decision-mak
- WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- We are hiring CNC Field Service Technicians to support customer sites across Ontario. This role focuses on the installation, troubleshooting, repair, and preventive maintenance of Haas CNC machine tools, including mills, lathes, and rotary equipment. This is an excellent opportunity for a hands-on CNC or electromechanical technicians who enjoy field service work, technical problem-solving, and direct customer interaction in a high-tech manufacturing envirWe are hiring CNC Field Service Technicians to support customer sites across Ontario. This role focuses on the installation, troubleshooting, repair, and preventive maintenance of Haas CNC machine tools, including mills, lathes, and rotary equipment. This is an excellent opportunity for a hands-on CNC or electromechanical technicians who enjoy field service work, technical problem-solving, and direct customer interaction in a high-tech manufacturing envir
- Application and Data Support Analyst We are looking for a resourceful and solution-oriented Application and Data Support Analyst. Your role will be twofold: ensuring the continuity of our current management platform while actively participating in our digital transformation.AdvantagesWhy join this team?Competitive salaryGroup insuranceVacationDirect impact: You will be the IT point of contact and will participate in the organizationApplication and Data Support Analyst We are looking for a resourceful and solution-oriented Application and Data Support Analyst. Your role will be twofold: ensuring the continuity of our current management platform while actively participating in our digital transformation.AdvantagesWhy join this team?Competitive salaryGroup insuranceVacationDirect impact: You will be the IT point of contact and will participate in the organization
- Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.Two schedules available: Sunday to ThursdayorWednesday to Saturday Monday to Friday: 8 a.m. to 5:30 p.m.Saturday and SuJoin an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.Two schedules available: Sunday to ThursdayorWednesday to Saturday Monday to Friday: 8 a.m. to 5:30 p.m.Saturday and Su
- Position: Financial Analyst (Systems & Reporting) Industry: Services Type: Permanent Location: Montreal Salary: Up to $95KAre you an accounting professional looking for an exciting and challenging opportunity in a fast-paced environment? Are you passionate about financial analysis and overseeing accounting operations? We have the perfect opportunity for you!AdvantagesFor this position, our client offers the following benefits:- Salary: Up to $95K- Hybrid wPosition: Financial Analyst (Systems & Reporting) Industry: Services Type: Permanent Location: Montreal Salary: Up to $95KAre you an accounting professional looking for an exciting and challenging opportunity in a fast-paced environment? Are you passionate about financial analysis and overseeing accounting operations? We have the perfect opportunity for you!AdvantagesFor this position, our client offers the following benefits:- Salary: Up to $95K- Hybrid w
- Do you have 10+ years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application? Do you have extensive experience working with the Hexagon, JTS and OPTIC agencies’ IT and business resources to support the I/CAD application and the OnCall Analytics application? If so, this would be a great opportunity for you!Our client is looking for a Senior Specialized IT Consultant for aDo you have 10+ years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application? Do you have extensive experience working with the Hexagon, JTS and OPTIC agencies’ IT and business resources to support the I/CAD application and the OnCall Analytics application? If so, this would be a great opportunity for you!Our client is looking for a Senior Specialized IT Consultant for a
- You are a dynamic individual interested in learning new technologies. You demonstrate a high degree of initiative, possess manual skills, and enjoy putting them into practice.We are currently seeking a new Shipper/Receiver/Repair Centre Technician for our Montreal locationThis is a hybrid role combining warehouse operations, computerized administrative management (D365), and technical support (pallet assembly and repair center).AdvantagesYour benefits as aYou are a dynamic individual interested in learning new technologies. You demonstrate a high degree of initiative, possess manual skills, and enjoy putting them into practice.We are currently seeking a new Shipper/Receiver/Repair Centre Technician for our Montreal locationThis is a hybrid role combining warehouse operations, computerized administrative management (D365), and technical support (pallet assembly and repair center).AdvantagesYour benefits as a
- Territory ONT- West Join a leading Canadian distributor in the pool manufacturing industry, specializing in premium pool equipment and technology (heat pumps, salt systems, automation, etc.). We seek a dynamic Sales Representative to drive B2B sales and expand our market presence across Ontario West. This is a full-time, remote opportunity offering a competitive salary plus a performance bonus. We are looking for self-motivated, organized individuals withTerritory ONT- West Join a leading Canadian distributor in the pool manufacturing industry, specializing in premium pool equipment and technology (heat pumps, salt systems, automation, etc.). We seek a dynamic Sales Representative to drive B2B sales and expand our market presence across Ontario West. This is a full-time, remote opportunity offering a competitive salary plus a performance bonus. We are looking for self-motivated, organized individuals with
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimbWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimb
- This position is unique as it combines traditional warehouse functions with the use of advanced technology (ERP D365) and technical repair tasks. Approximately 20% of your time will be spent operating an electric stand-up forklift, while the remainder will be dedicated to the rigorous management of domestic and international orders.AdvantagesStability: Permanent role in the essential energy sector.Full Coverage: Comprehensive insurance benefits package aftThis position is unique as it combines traditional warehouse functions with the use of advanced technology (ERP D365) and technical repair tasks. Approximately 20% of your time will be spent operating an electric stand-up forklift, while the remainder will be dedicated to the rigorous management of domestic and international orders.AdvantagesStability: Permanent role in the essential energy sector.Full Coverage: Comprehensive insurance benefits package aft
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Are you a networking professional looking to apply your technical skills within a dynamic project environment? Our Calgary client is seeking a motivated Network Technician for an initial 6-month contract with a strong potential for extension. This is a unique opportunity to move beyond a standard desk role and gain hands-on experience with equipment assembly, staging, and field trials. You will play a vital part in preparing and testing the infrastructureAre you a networking professional looking to apply your technical skills within a dynamic project environment? Our Calgary client is seeking a motivated Network Technician for an initial 6-month contract with a strong potential for extension. This is a unique opportunity to move beyond a standard desk role and gain hands-on experience with equipment assembly, staging, and field trials. You will play a vital part in preparing and testing the infrastructure
- Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.Two schedules available: Sunday to ThursdayorWednesday to Saturday Monday to Friday: 8 a.m. to 5:30 p.m.Saturday and SuJoin an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.Two schedules available: Sunday to ThursdayorWednesday to Saturday Monday to Friday: 8 a.m. to 5:30 p.m.Saturday and Su
- Location: LavalOur client, a leading Canadian company specializing in ventilation and building mechanical solutions, is looking for an inside sales representative to join its Laval team. This inside sales representative position is ideal for a technical professional looking to grow in a collaborative and rigorous environment in Laval.SUMMARY DESCRIPTION Reporting to the director, you will act as a first-level technical expert. Your role will be to supportLocation: LavalOur client, a leading Canadian company specializing in ventilation and building mechanical solutions, is looking for an inside sales representative to join its Laval team. This inside sales representative position is ideal for a technical professional looking to grow in a collaborative and rigorous environment in Laval.SUMMARY DESCRIPTION Reporting to the director, you will act as a first-level technical expert. Your role will be to support
- Intern description : Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matchingIntern description : Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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