- Are you a technical problem-solver who excels at deconstructing complex issues while providing a premium experience? As a global leader in talent solutions, Randstad Professional is seeking a dedicated Technical Support Specialist (L2) to join a dynamic customer care team in Mississauga, Ontario. Our recruiters are experts in the customer care and technical sectors, and they are ready to help you take the next step in your career journey.In this role, youAre you a technical problem-solver who excels at deconstructing complex issues while providing a premium experience? As a global leader in talent solutions, Randstad Professional is seeking a dedicated Technical Support Specialist (L2) to join a dynamic customer care team in Mississauga, Ontario. Our recruiters are experts in the customer care and technical sectors, and they are ready to help you take the next step in your career journey.In this role, you
- Would you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/weWould you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/we
- Are you a reliable, hands-on professional looking for a role where your technical curiosity and precision can truly shine?We are currently seeking a dedicated Technical Support Assistant to join a premier organization in the scientific equipment industry. This position is a critical part of the manufacturing & logistics team in Coquitlam, BC, focusing on the maintenance and accuracy of high-tech instrumentation. As a Technical Support Assistant, you will bAre you a reliable, hands-on professional looking for a role where your technical curiosity and precision can truly shine?We are currently seeking a dedicated Technical Support Assistant to join a premier organization in the scientific equipment industry. This position is a critical part of the manufacturing & logistics team in Coquitlam, BC, focusing on the maintenance and accuracy of high-tech instrumentation. As a Technical Support Assistant, you will b
- We are seeking five highly motivated and technically proficient Bilingual (French/English) Service Availability Representatives to join our Employee Enablement team in London, Ontario. This is a first-level technical support (Service Desk) position dedicated to resolving technology-based incidents for internal colleagues across the enterprise. You will be responsible for conducting first-level analysis, troubleshooting hardware/software issues, and ensurinWe are seeking five highly motivated and technically proficient Bilingual (French/English) Service Availability Representatives to join our Employee Enablement team in London, Ontario. This is a first-level technical support (Service Desk) position dedicated to resolving technology-based incidents for internal colleagues across the enterprise. You will be responsible for conducting first-level analysis, troubleshooting hardware/software issues, and ensurin
- A family-owned company specialized in office equipmentLocation: Anjou, Montreal (East)Status: Temporary to Permanent (Temp-to-Perm)ABOUT THE EMPLOYER:A solid and welcoming family-run business specialized in office equipment is currently seeking a versatile talent to join its offices located in Anjou, in Montreal's East End. If you enjoy variety and teamwork, this position is for you!YOUR RESPONSIBILITIES Reporting to management, you will play a key role inA family-owned company specialized in office equipmentLocation: Anjou, Montreal (East)Status: Temporary to Permanent (Temp-to-Perm)ABOUT THE EMPLOYER:A solid and welcoming family-run business specialized in office equipment is currently seeking a versatile talent to join its offices located in Anjou, in Montreal's East End. If you enjoy variety and teamwork, this position is for you!YOUR RESPONSIBILITIES Reporting to management, you will play a key role in
- Are you a results-driven leader with proven expertise in the operations and strategy of the HVAC-R industry? We are searching for an exceptional Branch Manager to take the reins of a high-performing distribution branch in South Winnipeg, Manitoba. This pivotal role calls for a dynamic individual ready to oversee all facets of our client’s operations, ensuring efficient performance, driving sales strategies, and providing expert technical leadership. As theAre you a results-driven leader with proven expertise in the operations and strategy of the HVAC-R industry? We are searching for an exceptional Branch Manager to take the reins of a high-performing distribution branch in South Winnipeg, Manitoba. This pivotal role calls for a dynamic individual ready to oversee all facets of our client’s operations, ensuring efficient performance, driving sales strategies, and providing expert technical leadership. As the
- We are seeking a high-caliber IS Executive Support Associate to join our Calgary client for a long-term contract engagement through the end of 2026. This is a rare, high-visibility role providing elite white-glove technical support directly to the Executive Leadership Team and C-Suite. If you are a polished professional who thrives in a strict business environment and enjoys being the go-to technical partner for senior leaders, this position offers a uniquWe are seeking a high-caliber IS Executive Support Associate to join our Calgary client for a long-term contract engagement through the end of 2026. This is a rare, high-visibility role providing elite white-glove technical support directly to the Executive Leadership Team and C-Suite. If you are a polished professional who thrives in a strict business environment and enjoys being the go-to technical partner for senior leaders, this position offers a uniqu
- We are seeking a Senior Identity Access Management (IAM) Consultant with specialized expertise in Public Key Infrastructure (PKI) to support the modernization and sustainment of enterprise-level secure environments. This role is focused on high-stakes infrastructure upgrades, including the migration from legacy Entrust CA versions to the latest cloud-managed services. You will provide Tier-3 technical support for identity services supporting a large numberWe are seeking a Senior Identity Access Management (IAM) Consultant with specialized expertise in Public Key Infrastructure (PKI) to support the modernization and sustainment of enterprise-level secure environments. This role is focused on high-stakes infrastructure upgrades, including the migration from legacy Entrust CA versions to the latest cloud-managed services. You will provide Tier-3 technical support for identity services supporting a large number
- What you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evaluaWhat you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evalua
- High-Level Description:The position will provide specialized civil engineering expertise and technical support for the construction of trenchless crossings and civil works for capital projects.The position is also accountable for stewardship and continuous improvement of civil and trenchless construction standards.Trenchless crossing installations include horizontal direction drilling, micro tunnelling, auger boring, and direct pipe.Civil and structural inHigh-Level Description:The position will provide specialized civil engineering expertise and technical support for the construction of trenchless crossings and civil works for capital projects.The position is also accountable for stewardship and continuous improvement of civil and trenchless construction standards.Trenchless crossing installations include horizontal direction drilling, micro tunnelling, auger boring, and direct pipe.Civil and structural in
- Description:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructiDescription:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructi
- Our client is an international leader in the engineering and manufacturing of custom industrial refrigeration systems, specializing in tackling complex problems and developing innovative solutions that meet highly unique customer requirements. They are currently seeking a Senior Refrigeration Engineer/Designer to join their expert team. They have built an esteemed global reputation for designing and manufacturing thousands of industrial thermal process conOur client is an international leader in the engineering and manufacturing of custom industrial refrigeration systems, specializing in tackling complex problems and developing innovative solutions that meet highly unique customer requirements. They are currently seeking a Senior Refrigeration Engineer/Designer to join their expert team. They have built an esteemed global reputation for designing and manufacturing thousands of industrial thermal process con
- Description:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructiDescription:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructi
- High Level Description:The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will beHigh Level Description:The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be
- Description:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructiDescription:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructi
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimbWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimb
- Ready to propel your career within a Quebec-based company experiencing phenomenal growth? Our client, an international leader in luxury household appliances, is currently seeking four Customer Service Agents to join their teams in Montreal.If you have solid customer service experience, are bilingual, and thrive in a dynamic environment where your ideas matter, this position in Montreal is for you.AdvantagesCompetitive salary: Between $24 and $26/hr, dependReady to propel your career within a Quebec-based company experiencing phenomenal growth? Our client, an international leader in luxury household appliances, is currently seeking four Customer Service Agents to join their teams in Montreal.If you have solid customer service experience, are bilingual, and thrive in a dynamic environment where your ideas matter, this position in Montreal is for you.AdvantagesCompetitive salary: Between $24 and $26/hr, depend
- Ready to propel your career within a Quebec-based company experiencing phenomenal growth? Our client, an international leader in luxury household appliances, is currently seeking four Customer Service Agents to join their teams in Montreal.If you have solid customer service experience, are bilingual, and thrive in a dynamic environment where your ideas matter, this position in Montreal is for you.AdvantagesCompetitive salary: Between $24 and $26/hr, dependReady to propel your career within a Quebec-based company experiencing phenomenal growth? Our client, an international leader in luxury household appliances, is currently seeking four Customer Service Agents to join their teams in Montreal.If you have solid customer service experience, are bilingual, and thrive in a dynamic environment where your ideas matter, this position in Montreal is for you.AdvantagesCompetitive salary: Between $24 and $26/hr, depend
- Ready to propel your career within a Quebec-based company experiencing phenomenal growth? Our client, an international leader in luxury household appliances, is currently seeking four Customer Service Agents to join their teams in Montreal.If you have solid customer service experience, are bilingual, and thrive in a dynamic environment where your ideas matter, this position in Montreal is for you.AdvantagesCompetitive salary: Between $24 and $26/hr, dependReady to propel your career within a Quebec-based company experiencing phenomenal growth? Our client, an international leader in luxury household appliances, is currently seeking four Customer Service Agents to join their teams in Montreal.If you have solid customer service experience, are bilingual, and thrive in a dynamic environment where your ideas matter, this position in Montreal is for you.AdvantagesCompetitive salary: Between $24 and $26/hr, depend
- This position is unique as it combines traditional warehouse functions with the use of advanced technology (ERP D365) and technical repair tasks. Approximately 20% of your time will be spent operating an electric stand-up forklift, while the remainder will be dedicated to the rigorous management of domestic and international orders.AdvantagesStability: Permanent role in the essential energy sector.Full Coverage: Comprehensive insurance benefits package aftThis position is unique as it combines traditional warehouse functions with the use of advanced technology (ERP D365) and technical repair tasks. Approximately 20% of your time will be spent operating an electric stand-up forklift, while the remainder will be dedicated to the rigorous management of domestic and international orders.AdvantagesStability: Permanent role in the essential energy sector.Full Coverage: Comprehensive insurance benefits package aft
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Welcome to Cascades!We are seeking an Instrumentation Technician who is dedicated, driven and can work independently to support our plant in Mississauga, ON. Candidates should be interested in taking ownership for setting and achieving high standards, are innovative when it comes to troubleshooting and who can collaborate with others to provide continuous improvement opportunities. At Cascades, Sustainable Development means Respecting the True Nature of ouWelcome to Cascades!We are seeking an Instrumentation Technician who is dedicated, driven and can work independently to support our plant in Mississauga, ON. Candidates should be interested in taking ownership for setting and achieving high standards, are innovative when it comes to troubleshooting and who can collaborate with others to provide continuous improvement opportunities. At Cascades, Sustainable Development means Respecting the True Nature of ou
- Are you a networking professional looking to apply your technical skills within a dynamic project environment? Our Calgary client is seeking a motivated Network Technician for an initial 6-month contract with a strong potential for extension. This is a unique opportunity to move beyond a standard desk role and gain hands-on experience with equipment assembly, staging, and field trials. You will play a vital part in preparing and testing the infrastructureAre you a networking professional looking to apply your technical skills within a dynamic project environment? Our Calgary client is seeking a motivated Network Technician for an initial 6-month contract with a strong potential for extension. This is a unique opportunity to move beyond a standard desk role and gain hands-on experience with equipment assembly, staging, and field trials. You will play a vital part in preparing and testing the infrastructure
- Territory ONT- West Join a leading Canadian distributor in the pool manufacturing industry, specializing in premium pool equipment and technology (heat pumps, salt systems, automation, etc.). We seek a dynamic Sales Representative to drive B2B sales and expand our market presence across Ontario West. This is a full-time, remote opportunity offering a competitive salary plus a performance bonus. We are looking for self-motivated, organized individuals withTerritory ONT- West Join a leading Canadian distributor in the pool manufacturing industry, specializing in premium pool equipment and technology (heat pumps, salt systems, automation, etc.). We seek a dynamic Sales Representative to drive B2B sales and expand our market presence across Ontario West. This is a full-time, remote opportunity offering a competitive salary plus a performance bonus. We are looking for self-motivated, organized individuals with
- We are hiring CNC Field Service Technicians to support customer sites across Ontario. This role focuses on the installation, troubleshooting, repair, and preventive maintenance of Haas CNC machine tools, including mills, lathes, and rotary equipment. This is an excellent opportunity for a hands-on CNC or electromechanical technicians who enjoy field service work, technical problem-solving, and direct customer interaction in a high-tech manufacturing envirWe are hiring CNC Field Service Technicians to support customer sites across Ontario. This role focuses on the installation, troubleshooting, repair, and preventive maintenance of Haas CNC machine tools, including mills, lathes, and rotary equipment. This is an excellent opportunity for a hands-on CNC or electromechanical technicians who enjoy field service work, technical problem-solving, and direct customer interaction in a high-tech manufacturing envir
- Do you want to play a strategic role at the heart of the financial operations of a stable, well-known, and growing Montreal institution? This Senior Fund Accounting Analyst position goes far beyond simple production: it’s your chance to act as a true business partner by overseeing the certification of complex funds and optimizing valuation (NAV) processes. In a collaborative and structured environment, you will turn accounting information into decision-makDo you want to play a strategic role at the heart of the financial operations of a stable, well-known, and growing Montreal institution? This Senior Fund Accounting Analyst position goes far beyond simple production: it’s your chance to act as a true business partner by overseeing the certification of complex funds and optimizing valuation (NAV) processes. In a collaborative and structured environment, you will turn accounting information into decision-mak
- We are seeking a dedicated and technically-minded Mining Trainer to join our clients team for a key equipment simulation training operation near Geraldton, Ontario. In this unique "embedded" role, you will act as a trusted partner within a major mining operation, bridging the gap between cutting-edge simulation technology and on-site operator performance. You will be responsible for de-risking the integration of new training systems and driving measurableWe are seeking a dedicated and technically-minded Mining Trainer to join our clients team for a key equipment simulation training operation near Geraldton, Ontario. In this unique "embedded" role, you will act as a trusted partner within a major mining operation, bridging the gap between cutting-edge simulation technology and on-site operator performance. You will be responsible for de-risking the integration of new training systems and driving measurable
- WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- We are hiring CNC Field Service Technicians to support customer sites across Ontario. This role focuses on the installation, troubleshooting, repair, and preventive maintenance of Haas CNC machine tools, including mills, lathes, and rotary equipment. This is an excellent opportunity for a hands-on CNC or electromechanical technicians who enjoy field service work, technical problem-solving, and direct customer interaction in a high-tech manufacturing envirWe are hiring CNC Field Service Technicians to support customer sites across Ontario. This role focuses on the installation, troubleshooting, repair, and preventive maintenance of Haas CNC machine tools, including mills, lathes, and rotary equipment. This is an excellent opportunity for a hands-on CNC or electromechanical technicians who enjoy field service work, technical problem-solving, and direct customer interaction in a high-tech manufacturing envir
- Do you have 10+ years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application? Do you have extensive experience working with the Hexagon, JTS and OPTIC agencies’ IT and business resources to support the I/CAD application and the OnCall Analytics application? If so, this would be a great opportunity for you!Our client is looking for a Senior Specialized IT Consultant for aDo you have 10+ years of experience in providing tier 2 and 3 support for CAD application (Dev/UAT/Training environments) and CAD Business Intelligence application? Do you have extensive experience working with the Hexagon, JTS and OPTIC agencies’ IT and business resources to support the I/CAD application and the OnCall Analytics application? If so, this would be a great opportunity for you!Our client is looking for a Senior Specialized IT Consultant for a
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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