- Position: Technical Support Specialist – Glazing ProductsOur client, a recognized leader in the distribution of architectural hardware, is currently seeking a Technical Support Specialist for its Glazing Division. This permanent position is based in Montreal and is available immediately. Reporting to the Glazing Product Manager, the selected candidate will play a key role in analyzing architectural project requests, providing technical support, managing tePosition: Technical Support Specialist – Glazing ProductsOur client, a recognized leader in the distribution of architectural hardware, is currently seeking a Technical Support Specialist for its Glazing Division. This permanent position is based in Montreal and is available immediately. Reporting to the Glazing Product Manager, the selected candidate will play a key role in analyzing architectural project requests, providing technical support, managing te
- Randstad Staffing is currently seeking an experienced Quality Environmental & Technical Support Engineer for a great manufacturing company with a family feel located in the north-east of Winnipeg.Do you enjoy improving, developing and maintaining quality, environment. LEAN, safety, continous improvement and technical related processes in a manufacturing enviornment?This role works with internal and external customers and supplies to identify and resolve quRandstad Staffing is currently seeking an experienced Quality Environmental & Technical Support Engineer for a great manufacturing company with a family feel located in the north-east of Winnipeg.Do you enjoy improving, developing and maintaining quality, environment. LEAN, safety, continous improvement and technical related processes in a manufacturing enviornment?This role works with internal and external customers and supplies to identify and resolve qu
- A company specializing in the security field is looking for a Team Lead for its B2B technical support contact center. If you have experience an extensive experience in call centers, are bilingual, and want to take on a key role in leading and developing a team, this opportunity is for you!We offer a competitive salary of 26-30$ hourly rate. This is a contract with the potential for conversion into a permanent position. Full benefits will be available uponA company specializing in the security field is looking for a Team Lead for its B2B technical support contact center. If you have experience an extensive experience in call centers, are bilingual, and want to take on a key role in leading and developing a team, this opportunity is for you!We offer a competitive salary of 26-30$ hourly rate. This is a contract with the potential for conversion into a permanent position. Full benefits will be available upon
- Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.Advantages• 6-month contractDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.Advantages• 6-month contract
- Job Opportunity: Junior Technical Support Analyst (Victoria, BC - In Office)Are you a motivated and dedicated individual with a strong work ethic, eager to make a tangible impact? Do you thrive in an environment that values trust and welcomes fresh perspectives? If so, we have an exciting opportunity for you to join a dynamic team where your contributions will be appreciated.As a Junior Technical Support Analyst, you will play a crucial role in providing eJob Opportunity: Junior Technical Support Analyst (Victoria, BC - In Office)Are you a motivated and dedicated individual with a strong work ethic, eager to make a tangible impact? Do you thrive in an environment that values trust and welcomes fresh perspectives? If so, we have an exciting opportunity for you to join a dynamic team where your contributions will be appreciated.As a Junior Technical Support Analyst, you will play a crucial role in providing e
- Are you looking for a dynamic environment where your experience is recognized and valued, and where you can grow?We invite you to join our team so that, thanks to your talent and experience, you can help make a difference in our clients' daily lives.Under the supervision of the IT Services Manager, you will be the first point of contact with our clients, helping them resolve various IT issues efficiently and professionally.Profile sought:•Studies in computAre you looking for a dynamic environment where your experience is recognized and valued, and where you can grow?We invite you to join our team so that, thanks to your talent and experience, you can help make a difference in our clients' daily lives.Under the supervision of the IT Services Manager, you will be the first point of contact with our clients, helping them resolve various IT issues efficiently and professionally.Profile sought:•Studies in comput
- Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by ClientAdvantages• 6-month contract• Monday to Friday• $25.5 /hour• Strong potentDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by ClientAdvantages• 6-month contract• Monday to Friday• $25.5 /hour• Strong potent
- Job Title: After Sales Electrical ManagerDepartment: Technical Support After Sales Customer ExperienceLocation: Brampton/MississaugaJob Summary: We're seeking an experienced After Sales Electrical Manager to lead and optimize our technical support operations for electrical products. The successful candidate will manage a team of technical support specialists, drive strategic initiatives to enhance customer satisfaction, and ensure seamless issue resolutioJob Title: After Sales Electrical ManagerDepartment: Technical Support After Sales Customer ExperienceLocation: Brampton/MississaugaJob Summary: We're seeking an experienced After Sales Electrical Manager to lead and optimize our technical support operations for electrical products. The successful candidate will manage a team of technical support specialists, drive strategic initiatives to enhance customer satisfaction, and ensure seamless issue resolutio
- We're looking for a brand new customer service representative in technical support for a company specializing in technical support for businesses (third party)Do you have a passion for IT and know a thing or two about migrating to Windows 10 and imaging machines?This role is for you? Keep reading !Advantages- Quick start- Salary starting at $22/hr- Full-time daytime position (the company is open from 7:00 a.m. to 11:00 p.m. and weekends from 8:00 a.m. to 8We're looking for a brand new customer service representative in technical support for a company specializing in technical support for businesses (third party)Do you have a passion for IT and know a thing or two about migrating to Windows 10 and imaging machines?This role is for you? Keep reading !Advantages- Quick start- Salary starting at $22/hr- Full-time daytime position (the company is open from 7:00 a.m. to 11:00 p.m. and weekends from 8:00 a.m. to 8
- We are seeking an Operations Support Specialist to provide IT asset management, field support, and project coordination. This role involves overseeing IT asset tracking, lifecycle management, software/hardware support, and user onboarding, ensuring smooth IT operations and compliance with best practices.Advantages•Diverse Responsibilities – Work across asset management, technical support, and project coordination.•On-Site Hands-On Experience – Engage in haWe are seeking an Operations Support Specialist to provide IT asset management, field support, and project coordination. This role involves overseeing IT asset tracking, lifecycle management, software/hardware support, and user onboarding, ensuring smooth IT operations and compliance with best practices.Advantages•Diverse Responsibilities – Work across asset management, technical support, and project coordination.•On-Site Hands-On Experience – Engage in ha
- Service Desk Technician Are you looking for new challenges as an IT technician in the Montreal area? Would you like to work in a well-established company where you can put your IT experience to good use. Would you like to participate in various continuous improvement projects and be responsible for technical support for the company's users?AdvantagesAre you looking for a work environment offering:• Competitive salary• Modern, technological, and stimulatingService Desk Technician Are you looking for new challenges as an IT technician in the Montreal area? Would you like to work in a well-established company where you can put your IT experience to good use. Would you like to participate in various continuous improvement projects and be responsible for technical support for the company's users?AdvantagesAre you looking for a work environment offering:• Competitive salary• Modern, technological, and stimulating
- WELCOME HOME! – PROJECT MANAGER-PULP AND PAPER At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Career pathways that support your goals! Excellent Benefits Package offering health plan options, life insurance, short- & long-term disability, flex benefits, learning & development library and moreFinancial Benefits include 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits iWELCOME HOME! – PROJECT MANAGER-PULP AND PAPER At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Career pathways that support your goals! Excellent Benefits Package offering health plan options, life insurance, short- & long-term disability, flex benefits, learning & development library and moreFinancial Benefits include 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits i
- Our Regina-based government client is looking for a skilled Sharepoint Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from variOur Regina-based government client is looking for a skilled Sharepoint Developer to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from vari
- Do you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resiDo you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resi
- As a Security Developer within the identity management team, you will be responsible for implementing and supporting the technological solutions necessary for identity management. You will collaborate closely with the product owner and users to understand and validate needs, then participate in the design, programming, and integration of solutions on platforms such as SailPoint IIQ and Saviynt. Your role will also include developing and automating processAs a Security Developer within the identity management team, you will be responsible for implementing and supporting the technological solutions necessary for identity management. You will collaborate closely with the product owner and users to understand and validate needs, then participate in the design, programming, and integration of solutions on platforms such as SailPoint IIQ and Saviynt. Your role will also include developing and automating process
- Application Support - SAASAre you looking for an Application Support Analyst position on the South Shore of Montreal? Would you like to join a local company in a growing field?Do you find customer service and explaining technical terms a natural fit?Then this permanent Application Support Analyst - SAAS position on the South Shore of Montreal might be for you!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate disApplication Support - SAASAre you looking for an Application Support Analyst position on the South Shore of Montreal? Would you like to join a local company in a growing field?Do you find customer service and explaining technical terms a natural fit?Then this permanent Application Support Analyst - SAAS position on the South Shore of Montreal might be for you!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate dis
- Job Title: Field Services Coordinator/PlannerLooking for a role where precision meets efficiency? Join us as a Field Services Coordinator/Planner, ensuring seamless execution of operations at customer sites..What You’ll Do:Master the Schedule – Plan and coordinate Field Services operations, ensuring every job runs smoothly and on time.Equip the Workforce – Make sure all necessary parts, tools, instructions, and order details are ready for execution.OptimizJob Title: Field Services Coordinator/PlannerLooking for a role where precision meets efficiency? Join us as a Field Services Coordinator/Planner, ensuring seamless execution of operations at customer sites..What You’ll Do:Master the Schedule – Plan and coordinate Field Services operations, ensuring every job runs smoothly and on time.Equip the Workforce – Make sure all necessary parts, tools, instructions, and order details are ready for execution.Optimiz
- Are you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector? Do you have experience in documentation productionAre you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office. Reporting to the SAre you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector? Do you have experience in documentation productionAre you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major legal firm, is looking to hire a Business center supervisor for their downtown Montreal office. Reporting to the S
- Randstad is seeking a Reporting and Control Analyst to join one of our clients in the financial industry, in Toronto, ON. This is a hybrid role, requiring 3 days a week in the office. The reporting and control analyst will have an impact assisting new client setup and client maintenance processes to ensure accuracy of profiles in line with contracts, policies and regulationsPosition: Reporting and Control AnalystShift: Hybrid - 3 days per week in officeSalRandstad is seeking a Reporting and Control Analyst to join one of our clients in the financial industry, in Toronto, ON. This is a hybrid role, requiring 3 days a week in the office. The reporting and control analyst will have an impact assisting new client setup and client maintenance processes to ensure accuracy of profiles in line with contracts, policies and regulationsPosition: Reporting and Control AnalystShift: Hybrid - 3 days per week in officeSal
- Our client is seeking candidates for support cover for their Distribution centers in Delta. This will be off-hours support, onsite, comprised primarily of weekends and evenings. The ideal candidate should:- have some exposure to a Distribution Centre environment, or similar (Amazon/Airport)- be a strong team player- be dedicated, hard-working, and above all eager to learnBelow you will find some further info on the hardware - any additional experience supOur client is seeking candidates for support cover for their Distribution centers in Delta. This will be off-hours support, onsite, comprised primarily of weekends and evenings. The ideal candidate should:- have some exposure to a Distribution Centre environment, or similar (Amazon/Airport)- be a strong team player- be dedicated, hard-working, and above all eager to learnBelow you will find some further info on the hardware - any additional experience sup
- Welcome home! Our Mississauga Cascades Containerboard facility has an opening for a Licensed Electrician, 309A or 442A with a significant industrial/manufacturing background. PAY: $44.45/hr + overnight shift premium of $.75/hrSHIFT: 12hr continental shift Why Work for Cascades?After successful completion of the probationary period, we will provide you with:comprehensive health and dental planvision carepension plan with company match on voluntary contribWelcome home! Our Mississauga Cascades Containerboard facility has an opening for a Licensed Electrician, 309A or 442A with a significant industrial/manufacturing background. PAY: $44.45/hr + overnight shift premium of $.75/hrSHIFT: 12hr continental shift Why Work for Cascades?After successful completion of the probationary period, we will provide you with:comprehensive health and dental planvision carepension plan with company match on voluntary contrib
- Are you a Siebel CRM expert with strong technical leadership and hands-on development experience? Our client seeks a Technical Specialist to support the maintenance, enhancement, and deployment of enterprise-level case management and ERP systems. The successful candidate will provide critical technical support for Siebel configurations, BIP reporting, deployment pipelines, cloud environments, and integration with legacy and third-party systems.This positioAre you a Siebel CRM expert with strong technical leadership and hands-on development experience? Our client seeks a Technical Specialist to support the maintenance, enhancement, and deployment of enterprise-level case management and ERP systems. The successful candidate will provide critical technical support for Siebel configurations, BIP reporting, deployment pipelines, cloud environments, and integration with legacy and third-party systems.This positio
- Position: Electrical Designer – Industrial ProjectsOur client, a company specialized in industrial automation based in Montreal, is seeking an Electrical Designer to join their project team. Reporting to the Engineering Director, the successful candidate will be responsible for designing electrical panels for automated systems serving a diverse industrial clientele. The candidate will work closely with engineering, production, and commissioning teams to dePosition: Electrical Designer – Industrial ProjectsOur client, a company specialized in industrial automation based in Montreal, is seeking an Electrical Designer to join their project team. Reporting to the Engineering Director, the successful candidate will be responsible for designing electrical panels for automated systems serving a diverse industrial clientele. The candidate will work closely with engineering, production, and commissioning teams to de
- Mississauga Ontario - 3rd Year Millwright Apprentice Straight Nights Shift - Sunday to Thursday 10pm-7amWe are currently sourcing for a 3rd year Millwright Apprentice to support a highly skilled Maintenance Technician Team in the Mississauga area. This is for straight night shifts from Sunday to Thursday. If you're a 3rd Year Millwright Apprentice in the Mississauga area and looking to grow your skills and make and impact - APPLY TODAY. Advantages- NightMississauga Ontario - 3rd Year Millwright Apprentice Straight Nights Shift - Sunday to Thursday 10pm-7amWe are currently sourcing for a 3rd year Millwright Apprentice to support a highly skilled Maintenance Technician Team in the Mississauga area. This is for straight night shifts from Sunday to Thursday. If you're a 3rd Year Millwright Apprentice in the Mississauga area and looking to grow your skills and make and impact - APPLY TODAY. Advantages- Night
- Our client is looking for a 3rd Year Millwright Apprentice to join their dynamic team! Since 2005, their electronic recycling facility has been committed to protecting the environment through safe, convenient, and cost-effective recycling of electronic and electrically powered assets. We’re currently hiring a 3rd Year Millwright Apprentice to support our Maintenance team in Mississauga during night shifts. If you're a 3rd Year Millwright Apprentice ready tOur client is looking for a 3rd Year Millwright Apprentice to join their dynamic team! Since 2005, their electronic recycling facility has been committed to protecting the environment through safe, convenient, and cost-effective recycling of electronic and electrically powered assets. We’re currently hiring a 3rd Year Millwright Apprentice to support our Maintenance team in Mississauga during night shifts. If you're a 3rd Year Millwright Apprentice ready t
- We are seeking a dedicated ERP Product Owner to join the IT team and oversee the implementation and support of a critical ERP and DMS solution for operations in Canada. This role offers the opportunity to manage essential business applications, collaborate with stakeholders, and drive innovation in IT systems.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is tWe are seeking a dedicated ERP Product Owner to join the IT team and oversee the implementation and support of a critical ERP and DMS solution for operations in Canada. This role offers the opportunity to manage essential business applications, collaborate with stakeholders, and drive innovation in IT systems.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is t
- We are seeking Systems Testing/QA Specialists to support the TSTx P3 Driver Control & Sanction project. The role requires 10+ years of experience in testing, quality assurance, and system integration. Candidates must have expertise in test planning, execution, automation, DevOps, and AODA compliance.Advantages•Opportunity to work on critical testing initiatives for a large-scale system.•Hands-on experience with automation tools such as Azure DevOps, MicrofWe are seeking Systems Testing/QA Specialists to support the TSTx P3 Driver Control & Sanction project. The role requires 10+ years of experience in testing, quality assurance, and system integration. Candidates must have expertise in test planning, execution, automation, DevOps, and AODA compliance.Advantages•Opportunity to work on critical testing initiatives for a large-scale system.•Hands-on experience with automation tools such as Azure DevOps, Microf
- This role involves maintaining 24/7/365 operational support for mainframe batch processing and scheduling services, ensuring that critical, time-sensitive applications and systems meet defined service levels. The Systems Administrator/Operations Support Specialist will support zOs mainframe environments, manage CA7 scheduling tools, and respond promptly to incidents and production failures. The position requires proactive monitoring, troubleshooting, documThis role involves maintaining 24/7/365 operational support for mainframe batch processing and scheduling services, ensuring that critical, time-sensitive applications and systems meet defined service levels. The Systems Administrator/Operations Support Specialist will support zOs mainframe environments, manage CA7 scheduling tools, and respond promptly to incidents and production failures. The position requires proactive monitoring, troubleshooting, docum
- The Identity Access Management Consultant role focuses on designing, developing, and maintaining robust identity solutions using Oracle Identity and Access Management Suite (12C). The consultant will lead integration across the Oracle IAM suite including OAM, OIM, OUD/OVD, and OHS. Responsibilities include developing data migration strategies, performing impact assessments, resolving configuration issues, and supporting cross-functional teams to ensure conThe Identity Access Management Consultant role focuses on designing, developing, and maintaining robust identity solutions using Oracle Identity and Access Management Suite (12C). The consultant will lead integration across the Oracle IAM suite including OAM, OIM, OUD/OVD, and OHS. Responsibilities include developing data migration strategies, performing impact assessments, resolving configuration issues, and supporting cross-functional teams to ensure con
- The Solution Architect - CRM is responsible for designing and managing complex CRM solution architectures in a large and distributed environment. With over 10 years of Curam technical experience, the architect will define solution structure, ensure system compatibility, provide technical support to project teams, and contribute to project planning. This role also involves handling business requirement analysis, risk and issue management, CI/CD DevOps integThe Solution Architect - CRM is responsible for designing and managing complex CRM solution architectures in a large and distributed environment. With over 10 years of Curam technical experience, the architect will define solution structure, ensure system compatibility, provide technical support to project teams, and contribute to project planning. This role also involves handling business requirement analysis, risk and issue management, CI/CD DevOps integ
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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