- Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual Technical Support Agent to join our client's team onsite in Laval. This is a temporary-to-permanent, full-time posDo you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual Technical Support Agent to join our client's team onsite in Laval. This is a temporary-to-permanent, full-time pos
- AV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs aAV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs a
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- Would you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/weWould you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for you!We are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/we
- Join this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve systJoin this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve syst
- Permanent position in Quebec CityBecome the technical expert for innovative productsBrand-new work environment and competitive benefitsBilingualism (French-English) requiredAre you an expert in building automation or controls looking for a role where your technical expertise will have a direct impact? A leading technology company in the Quebec City area, specializing in the design of intelligent lighting control systems, is looking for a talent like you. YPermanent position in Quebec CityBecome the technical expert for innovative productsBrand-new work environment and competitive benefitsBilingualism (French-English) requiredAre you an expert in building automation or controls looking for a role where your technical expertise will have a direct impact? A leading technology company in the Quebec City area, specializing in the design of intelligent lighting control systems, is looking for a talent like you. Y
- Join a leading financial institution's Merchant Solutions team as an Operations Officer! This is a dynamic opportunity within the Merchant Delivery Team (MDT), which is at the forefront of the financial industry's emerging trends like e-commerce and payment innovation. You will play a crucial role in managing installation and service call activities for our Point of Sale (POS) payment solutions. If you have a solid background in customer service and techniJoin a leading financial institution's Merchant Solutions team as an Operations Officer! This is a dynamic opportunity within the Merchant Delivery Team (MDT), which is at the forefront of the financial industry's emerging trends like e-commerce and payment innovation. You will play a crucial role in managing installation and service call activities for our Point of Sale (POS) payment solutions. If you have a solid background in customer service and techni
- Our client, Nova Scotia Health (NSH), is seeking fourteen (14) Junior Desk Side Support Technicians to join their onsite IT support team across hospital facilities in the Halifax Regional Municipality. This is an exciting opportunity to contribute to a high-priority healthcare initiative aimed at improving technology access and support across clinical environments. Working as part of the Cyber Security and Digital Solutions (CSDS) division, these techniciaOur client, Nova Scotia Health (NSH), is seeking fourteen (14) Junior Desk Side Support Technicians to join their onsite IT support team across hospital facilities in the Halifax Regional Municipality. This is an exciting opportunity to contribute to a high-priority healthcare initiative aimed at improving technology access and support across clinical environments. Working as part of the Cyber Security and Digital Solutions (CSDS) division, these technicia
- Do you find satisfaction in precise measurements, clean wiring, and a perfectly executed test plan? If so, your attention to detail is exactly what we need in our next Engineering Technician.A Snapshot of Your Day (position overview):You will be part of the Performance and Analytics department who will conduct analysis and perform investigations on all aspects of gas turbine and plant equipment operating at customer facilities. In this opportunity, you wilDo you find satisfaction in precise measurements, clean wiring, and a perfectly executed test plan? If so, your attention to detail is exactly what we need in our next Engineering Technician.A Snapshot of Your Day (position overview):You will be part of the Performance and Analytics department who will conduct analysis and perform investigations on all aspects of gas turbine and plant equipment operating at customer facilities. In this opportunity, you wil
- We are seeking an experienced Mechanical Systems Engineer with a passion for product innovation in the HVAC (Heating, Ventilation, and Air Conditioning) sector.This is a strategic role at the heart of designing and launching advanced solutions, with a strong focus on energy efficiency and electrification for global applications.You will serve as the convergence point between engineering theory and practical execution, managing the entire product lifecycle:We are seeking an experienced Mechanical Systems Engineer with a passion for product innovation in the HVAC (Heating, Ventilation, and Air Conditioning) sector.This is a strategic role at the heart of designing and launching advanced solutions, with a strong focus on energy efficiency and electrification for global applications.You will serve as the convergence point between engineering theory and practical execution, managing the entire product lifecycle:
- Our Regina-based government client is looking for a skilled Server Admin to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various busiOur Regina-based government client is looking for a skilled Server Admin to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various busi
- We are seeking an experienced Mechanical Systems Engineer with a passion for product innovation in the HVAC (Heating, Ventilation, and Air Conditioning) sector.This is a strategic role at the heart of designing and launching advanced solutions, with a strong focus on energy efficiency and electrification for global applications.You will serve as the convergence point between engineering theory and practical execution, managing the entire product lifecycle:We are seeking an experienced Mechanical Systems Engineer with a passion for product innovation in the HVAC (Heating, Ventilation, and Air Conditioning) sector.This is a strategic role at the heart of designing and launching advanced solutions, with a strong focus on energy efficiency and electrification for global applications.You will serve as the convergence point between engineering theory and practical execution, managing the entire product lifecycle:
- Are you an inside sales professional passionate about technical products and the distribution industry? Our client is looking for a seasoned Inside Sales Representative for a stimulating position in Dorval, in the heart of the Montreal metropolitan area. This key role will place you at the intersection of customer service, technical support, and business development, ensuring sustained growth in the essential field of industrial pipes, valves, and fittingsAre you an inside sales professional passionate about technical products and the distribution industry? Our client is looking for a seasoned Inside Sales Representative for a stimulating position in Dorval, in the heart of the Montreal metropolitan area. This key role will place you at the intersection of customer service, technical support, and business development, ensuring sustained growth in the essential field of industrial pipes, valves, and fittings
- We are seeking a Service Desk Operation professional for a 12-month, full-time, on-site contract. Located at Yonge and Dundas, this role is crucial for providing front-line technical support to ensure the stability and availability of IT systems. You will assist with daily IT operations, incident coordination, and key modernization initiatives.Advantages- Play a critical role in supporting key modernization projects.- Work in a dynamic and supportiveWe are seeking a Service Desk Operation professional for a 12-month, full-time, on-site contract. Located at Yonge and Dundas, this role is crucial for providing front-line technical support to ensure the stability and availability of IT systems. You will assist with daily IT operations, incident coordination, and key modernization initiatives.Advantages- Play a critical role in supporting key modernization projects.- Work in a dynamic and supportive
- This role involves a balanced mix of back-office and telephone work (approximately 50/50 split). The primary focus is to ensure the consistent and frictionless installation and support process for TD Merchants across Canada. You will manage crucial clerical data entry related to device inventory and logistics, while also providing second-level technical phone support to field technicians and internal partners to resolve Point of Sale (POS) device issues.ScThis role involves a balanced mix of back-office and telephone work (approximately 50/50 split). The primary focus is to ensure the consistent and frictionless installation and support process for TD Merchants across Canada. You will manage crucial clerical data entry related to device inventory and logistics, while also providing second-level technical phone support to field technicians and internal partners to resolve Point of Sale (POS) device issues.Sc
- Product Support Specialist, Mississauga, ONCurrently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing crucial support to clients and ensuring their success with ouProduct Support Specialist, Mississauga, ONCurrently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing crucial support to clients and ensuring their success with ou
- We are looking for an individual with a passion for learning who has experience in Pipelines Integrity Assessment and Management.In this role, the candidate will be responsible for ensuring integrity programs for assets within the Enhanced Distribution Integrity Management Program (EDIMP) scope are developed, carried out, and effective. The individual would also be providing technical support for distribution assets on integrity matters and play a lead rolWe are looking for an individual with a passion for learning who has experience in Pipelines Integrity Assessment and Management.In this role, the candidate will be responsible for ensuring integrity programs for assets within the Enhanced Distribution Integrity Management Program (EDIMP) scope are developed, carried out, and effective. The individual would also be providing technical support for distribution assets on integrity matters and play a lead rol
- Electrical Installation TechnicianDo you have previous experience as a service technician, a background in a manufacturing plant, and a talent for installing electrical and automated systems? This job might be for you!Our company stands out by providing on-site services to our partners, including the assembly, installation, and implementation of systems designed to enhance and optimize their production. The industries we serve specialize in packaging, pharElectrical Installation TechnicianDo you have previous experience as a service technician, a background in a manufacturing plant, and a talent for installing electrical and automated systems? This job might be for you!Our company stands out by providing on-site services to our partners, including the assembly, installation, and implementation of systems designed to enhance and optimize their production. The industries we serve specialize in packaging, phar
- Territory ONT- West Join a leading Canadian distributor in the pool manufacturing industry, specializing in premium pool equipment and technology (heat pumps, salt systems, automation, etc.). We seek a dynamic Sales Representative to drive B2B sales and expand our market presence across Ontario West. This is a full-time, remote opportunity offering a competitive salary plus a performance bonus. We are looking for self-motivated, organized individuals withTerritory ONT- West Join a leading Canadian distributor in the pool manufacturing industry, specializing in premium pool equipment and technology (heat pumps, salt systems, automation, etc.). We seek a dynamic Sales Representative to drive B2B sales and expand our market presence across Ontario West. This is a full-time, remote opportunity offering a competitive salary plus a performance bonus. We are looking for self-motivated, organized individuals with
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Telemedicine, Group insuranceEmployee assistance program (because we care about the physical and mental health of our people) Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program Base salary range for Packaging Designer starts at $55,000 CAD annWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Telemedicine, Group insuranceEmployee assistance program (because we care about the physical and mental health of our people) Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program Base salary range for Packaging Designer starts at $55,000 CAD ann
- Application Support - SAAS Want to join and grow with an innovative local software development company on the South Shore of Montreal? If you are excellent at application support, enjoy client interaction, and can simplify technical language, this permanent role is a perfect fit!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate discount• 3 weeks of vacation• Employee assistance programApplication Support - SAAS Want to join and grow with an innovative local software development company on the South Shore of Montreal? If you are excellent at application support, enjoy client interaction, and can simplify technical language, this permanent role is a perfect fit!AdvantagesHere are some of the benefits...• Group insurance• Access to telemedicine• Corporate discount• 3 weeks of vacation• Employee assistance program
- We are looking for a collaborative and driven contract Mechanical Engineer for a heavy industry client of ours. This position will initially be offered as a 12 month contract engagement. This role is ideal for an engineer who enjoys being close to operations, solving practical challenges, and working as part of a small, high-performing team that values collaboration and mutual respect.Advantages• Excellent hourly rate• Long term contract opportunity• OpporWe are looking for a collaborative and driven contract Mechanical Engineer for a heavy industry client of ours. This position will initially be offered as a 12 month contract engagement. This role is ideal for an engineer who enjoys being close to operations, solving practical challenges, and working as part of a small, high-performing team that values collaboration and mutual respect.Advantages• Excellent hourly rate• Long term contract opportunity• Oppor
- We are seeking a dedicated and highly skilled Technical Product Specialist to join the team. This full-time, hybrid position (2 days in-office per week in Markham) is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidatWe are seeking a dedicated and highly skilled Technical Product Specialist to join the team. This full-time, hybrid position (2 days in-office per week in Markham) is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidat
- The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to ensure the sThe ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to ensure the s
- The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to ensure the sThe ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be crucial to ensure the s
- This role is a 12 month contract and is a high visibility role within the firm, responsible for all external reporting requirements of the organization. This includes preparation of financial statements and MD&A, liaison with auditors, development of accounting memos for complex transactions, and providing technical support to the Corporate Controller. The role requires strong technical knowledge of IFRS, accuracy, and the ability to manage reporting deadThis role is a 12 month contract and is a high visibility role within the firm, responsible for all external reporting requirements of the organization. This includes preparation of financial statements and MD&A, liaison with auditors, development of accounting memos for complex transactions, and providing technical support to the Corporate Controller. The role requires strong technical knowledge of IFRS, accuracy, and the ability to manage reporting dead
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimbWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributionsEmployee assistance program (because we care about the physical and mental health of our people)Annual flexible reimb
- WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- We are seeking a Systems Analyst for a six-month contract with the possibility of a six-month renewal. This role is fully on-site, located at Yonge and Dundas in Toronto. You will be a key contributor to several critical modernization initiatives, providing technical expertise to ensure the successful delivery of projects focused on infrastructure and cloud technologies.Advantages- Play a central role in critical organizational modernization initiatives.We are seeking a Systems Analyst for a six-month contract with the possibility of a six-month renewal. This role is fully on-site, located at Yonge and Dundas in Toronto. You will be a key contributor to several critical modernization initiatives, providing technical expertise to ensure the successful delivery of projects focused on infrastructure and cloud technologies.Advantages- Play a central role in critical organizational modernization initiatives.
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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