- AV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs aAV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs a
- Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Technical Support Agent to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-permaDo you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Technical Support Agent to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-perma
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by ClientAdvantages• 6-month contract• Monday to Friday• $25.5 /hour• Strong potentDo you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support SpecialistWe're looking for individuals with high energy and a focus towards customers.The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by ClientAdvantages• 6-month contract• Monday to Friday• $25.5 /hour• Strong potent
- Senior Manager- NEWT Technical SupportResponsibilitiesTeam Management:•Liaise with channel managers and sales to handle escalated customer situations•Assign Product Development Support Specialist escalated tickets to address, new product documentation to complete and training sessions to conduct with staff & customers •Report on-call information to payroll •Coordinate and schedule support desk coverage for after hours and holidays •Handle customer complaiSenior Manager- NEWT Technical SupportResponsibilitiesTeam Management:•Liaise with channel managers and sales to handle escalated customer situations•Assign Product Development Support Specialist escalated tickets to address, new product documentation to complete and training sessions to conduct with staff & customers •Report on-call information to payroll •Coordinate and schedule support desk coverage for after hours and holidays •Handle customer complai
- Do you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resiDo you have experience working in the heavy equipment or construction equipment field as a technician?Are you looking to take a step out of the field?Are you fluently Bilingual in English/French?If you answered YES to the above, we want to talk to you!We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and resi
- Provide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must beProvide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must be
- What you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evaluaWhat you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evalua
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributions Employee assistance program (because we care about the physical and mental health of our people)Annual flexible reimWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributions Employee assistance program (because we care about the physical and mental health of our people)Annual flexible reim
- Randstad is seeking a Reporting and Control Analyst to join one of our clients in the financial industry, in Toronto, ON. This is a hybrid role, requiring 3 days a week in the office. The reporting and control analyst will have an impact assisting new client setup and client maintenance processes to ensure accuracy of profiles in line with contracts, policies and regulationsPosition: Reporting and Control AnalystShift: Hybrid - 3 days per week in officeSalRandstad is seeking a Reporting and Control Analyst to join one of our clients in the financial industry, in Toronto, ON. This is a hybrid role, requiring 3 days a week in the office. The reporting and control analyst will have an impact assisting new client setup and client maintenance processes to ensure accuracy of profiles in line with contracts, policies and regulationsPosition: Reporting and Control AnalystShift: Hybrid - 3 days per week in officeSal
- System and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAsSystem and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAs
- Description:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructiDescription:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructi
- Randstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000ResponsibilitieRandstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000Responsibilitie
- We are currently seeking a full-time Power Electronics Engineer to join our team. Reporting to the Chief Engineer and project leads, you will play a key role in supporting the testing and development of portable high-power geophysical survey instrumentation. This is a hands-on engineering position ideal for candidates with strong experience in high-voltage systems and a passion for designing rugged, field-ready equipment.AdvantagesThis is a great opportuniWe are currently seeking a full-time Power Electronics Engineer to join our team. Reporting to the Chief Engineer and project leads, you will play a key role in supporting the testing and development of portable high-power geophysical survey instrumentation. This is a hands-on engineering position ideal for candidates with strong experience in high-voltage systems and a passion for designing rugged, field-ready equipment.AdvantagesThis is a great opportuni
- Our client is a company that has a history of over 100 years, their specialization is forging, stamping and machining. Currently, they have partnered with Randstad in the search for a Senior Mechanical Designer role.Job Title: Senior Mechanical Designer - P.ENGLocation – Brantford, ONReports to – Product Engineering ManagerDepartment – Engineering/DesignJob Type: Full-timeMUST HAVE - Professional Engineer of Ontario Designation is a must have for this posiOur client is a company that has a history of over 100 years, their specialization is forging, stamping and machining. Currently, they have partnered with Randstad in the search for a Senior Mechanical Designer role.Job Title: Senior Mechanical Designer - P.ENGLocation – Brantford, ONReports to – Product Engineering ManagerDepartment – Engineering/DesignJob Type: Full-timeMUST HAVE - Professional Engineer of Ontario Designation is a must have for this posi
- We are seeking a motivated team member who can collaborate with others to improve current processes and is comfortable using technology. Bring your analytical mindset along with your experience working with SAP Fieldglass as well as SAP system integrations. This individual has the proven skills, competencies and capacity to provide a high-level of customer service to meet our unique business needs, a combination of technical and soft skills, and the criticWe are seeking a motivated team member who can collaborate with others to improve current processes and is comfortable using technology. Bring your analytical mindset along with your experience working with SAP Fieldglass as well as SAP system integrations. This individual has the proven skills, competencies and capacity to provide a high-level of customer service to meet our unique business needs, a combination of technical and soft skills, and the critic
- Our client is a dynamic and growing team dedicated to delivering exceptional parking experiences through solutions that seamlessly blend innovation, reliability, business intelligence, and user-friendly design.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com & byron.poon@randstaddigital.comOur client is a dynamic and growing team dedicated to delivering exceptional parking experiences through solutions that seamlessly blend innovation, reliability, business intelligence, and user-friendly design.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com & byron.poon@randstaddigital.com
- Bilingual Sr. IT Production Support AnalystAre you passionate about technology, thrive on problem-solving, and want to make a meaningful impact? Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!Advantages 13% annual bonus eligibilityThree weeks of vacation to start"Work From Anywhere" Days:If you live in the GTA, joiBilingual Sr. IT Production Support AnalystAre you passionate about technology, thrive on problem-solving, and want to make a meaningful impact? Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!Advantages 13% annual bonus eligibilityThree weeks of vacation to start"Work From Anywhere" Days:If you live in the GTA, joi
- We are seeking a highly skilled and experienced Senior Business Systems Analyst to join a dynamic project team. In this role, you will be instrumental in the implementation of a cloud-based Construction Program Management solution. Your primary responsibilities will include gathering and documenting requirements, analyzing business processes, and leading the requirements and analysis phase of the project in collaboration with various subject matter expertsWe are seeking a highly skilled and experienced Senior Business Systems Analyst to join a dynamic project team. In this role, you will be instrumental in the implementation of a cloud-based Construction Program Management solution. Your primary responsibilities will include gathering and documenting requirements, analyzing business processes, and leading the requirements and analysis phase of the project in collaboration with various subject matter experts
- High-Level DescriptionThe Project Mechanical Engineer oversees the design of expansion and growth enhancement projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications, Enbridge processes and operational reliability requirements within project budget and schedule. They liaise with stakeholders to interpret key information for competitive solutions and successful project execution.SpecificHigh-Level DescriptionThe Project Mechanical Engineer oversees the design of expansion and growth enhancement projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications, Enbridge processes and operational reliability requirements within project budget and schedule. They liaise with stakeholders to interpret key information for competitive solutions and successful project execution.Specific
- RoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – SupportRoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – Support
- Are you a DevOps/Cloud Engineer with deep technical experience in system software, middleware configuration, and modern cloud DevOps tools. This hybrid role based in Toronto (3 days onsite, 2 days remote) for a contract of 9 months involves leading infrastructure design, automation scripting, cloud integration, and production support for complex enterprise systems. The ideal candidate brings over a decade of experience in Linux/UNIX systems and cloud-basedAre you a DevOps/Cloud Engineer with deep technical experience in system software, middleware configuration, and modern cloud DevOps tools. This hybrid role based in Toronto (3 days onsite, 2 days remote) for a contract of 9 months involves leading infrastructure design, automation scripting, cloud integration, and production support for complex enterprise systems. The ideal candidate brings over a decade of experience in Linux/UNIX systems and cloud-based
- WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- Are you a seasoned Technology Architect with deep expertise in Mainframe IMS & DB2 infrastructure and complex data center migrations? This is a hybrid contract opportunity for someone who will play a critical role in sustaining daily operations and leading modernization efforts as part of a major data center transformation initiative. Our client is looking for a Technology Architect for a contract role of 9 months with the flexibility of 3 days onsite andAre you a seasoned Technology Architect with deep expertise in Mainframe IMS & DB2 infrastructure and complex data center migrations? This is a hybrid contract opportunity for someone who will play a critical role in sustaining daily operations and leading modernization efforts as part of a major data center transformation initiative. Our client is looking for a Technology Architect for a contract role of 9 months with the flexibility of 3 days onsite and
- RoleA local IT support specialist provides hands-on technical assistance to end-users, ensuring the smooth operation of hardware and software. They troubleshoot and resolve IT-related issues quickly, while also assisting with the configuration of various devices and systems. Their responsibilities include maintaining a secure and efficient IT environment to support day-to-day operations and user needs. This is an entry-level position that offers opportunitRoleA local IT support specialist provides hands-on technical assistance to end-users, ensuring the smooth operation of hardware and software. They troubleshoot and resolve IT-related issues quickly, while also assisting with the configuration of various devices and systems. Their responsibilities include maintaining a secure and efficient IT environment to support day-to-day operations and user needs. This is an entry-level position that offers opportunit
- We are seeking a full time Electrical Engineer. As an electrical engineer to join our client's team, you will be responsible for the design, development, and testing of low noise induction coils, B-field sensors and feedback coils for portable Ground Geophysical Instruments for both surface and borehole surveys.AdvantagesThis is a great opportunity, with a competitive compensation package in a thriving environment.ResponsibilitiesDesign, develop, and testWe are seeking a full time Electrical Engineer. As an electrical engineer to join our client's team, you will be responsible for the design, development, and testing of low noise induction coils, B-field sensors and feedback coils for portable Ground Geophysical Instruments for both surface and borehole surveys.AdvantagesThis is a great opportunity, with a competitive compensation package in a thriving environment.ResponsibilitiesDesign, develop, and test
- Are you a skilled Welder Technician in the Cambridge area with a passion for the automotive industry? A prominent manufacturing company has an opening for a full-time, permanent position. The successful Welder Technician will receive a competitive annual salary of $85,000 - $95,000, comprehensive benefits from their first day, and a generous vacation package. This is a fantastic opportunity to advance your career in automotive manufacturing.Advantages- A cAre you a skilled Welder Technician in the Cambridge area with a passion for the automotive industry? A prominent manufacturing company has an opening for a full-time, permanent position. The successful Welder Technician will receive a competitive annual salary of $85,000 - $95,000, comprehensive benefits from their first day, and a generous vacation package. This is a fantastic opportunity to advance your career in automotive manufacturing.Advantages- A c
- We’re seeking a Red Seal certified Heavy Equipment Technician with extensive hands-on experience in gas compression systems. Expertise with Caterpillar engines especially the G3600 series is a strong asset.This field-based position involves commissioning, diagnosing, and repairing compression equipment at remote oil and gas sites. You'll be key in supporting compressor stations, natural gas processing plants, and associated infrastructure. The role combineWe’re seeking a Red Seal certified Heavy Equipment Technician with extensive hands-on experience in gas compression systems. Expertise with Caterpillar engines especially the G3600 series is a strong asset.This field-based position involves commissioning, diagnosing, and repairing compression equipment at remote oil and gas sites. You'll be key in supporting compressor stations, natural gas processing plants, and associated infrastructure. The role combine
- Our client is a dynamic and growing team dedicated to delivering exceptional parking experiences through solutions that seamlessly blend innovation, reliability, business intelligence, and user-friendly design.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com & byron.poon@randstaddigital.comOur client is a dynamic and growing team dedicated to delivering exceptional parking experiences through solutions that seamlessly blend innovation, reliability, business intelligence, and user-friendly design.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com & byron.poon@randstaddigital.com
- Randstad is seeking a highly experienced and skilled Technical Director for a prominent client in the manufacturing sector. This is a unique opportunity for a seasoned leader to join a dynamic team in Brampton Area, Ontario, specializing in silicon injection molding for medical devices. As the Technical Director, you will be a key player in the company's success, providing technical leadership and driving innovation in tool design and manufacturing processRandstad is seeking a highly experienced and skilled Technical Director for a prominent client in the manufacturing sector. This is a unique opportunity for a seasoned leader to join a dynamic team in Brampton Area, Ontario, specializing in silicon injection molding for medical devices. As the Technical Director, you will be a key player in the company's success, providing technical leadership and driving innovation in tool design and manufacturing process
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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