- We’re looking for a Technical Support Specialist who thrives on solving problems, helping customers, and making an immediate impact in a fast-moving environment. The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.As a member of this team, you will work within a dynamic environment that provides aWe’re looking for a Technical Support Specialist who thrives on solving problems, helping customers, and making an immediate impact in a fast-moving environment. The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.As a member of this team, you will work within a dynamic environment that provides a
- We are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.AdvantagesFinancial Sector Exposure: Gain high-valWe are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.AdvantagesFinancial Sector Exposure: Gain high-val
- Technical Support Analyst (French Speaking)Victoria, BC (3 days on-site)About the ClientOur client is a leading Software-as-a-Service (SaaS) provider for the general insurance sector. As an established global firm, they have grown exponentially over the past two decades. Today, their solutions power businesses for tens of thousands of users across dozens of countries, managing billions of dollars in transactions annually. By working closely with brokers, iTechnical Support Analyst (French Speaking)Victoria, BC (3 days on-site)About the ClientOur client is a leading Software-as-a-Service (SaaS) provider for the general insurance sector. As an established global firm, they have grown exponentially over the past two decades. Today, their solutions power businesses for tens of thousands of users across dozens of countries, managing billions of dollars in transactions annually. By working closely with brokers, i
- Are you a technical problem-solver who excels at deconstructing complex issues while providing a premium experience? As a global leader in talent solutions, Randstad Professional is seeking a dedicated Technical Support Specialist (L2) to join a dynamic customer care team in Mississauga, Ontario. Our recruiters are experts in the customer care and technical sectors, and they are ready to help you take the next step in your career journey.In this role, youAre you a technical problem-solver who excels at deconstructing complex issues while providing a premium experience? As a global leader in talent solutions, Randstad Professional is seeking a dedicated Technical Support Specialist (L2) to join a dynamic customer care team in Mississauga, Ontario. Our recruiters are experts in the customer care and technical sectors, and they are ready to help you take the next step in your career journey.In this role, you
- Join a multi-award-winning leader in the Canadian FinTech sector that is fundamentally redefining the mortgage industry through cutting-edge cloud technology. As a key member of our high-growth IT infrastructure team, you will serve as the technical anchor for our Montreal headquarters. This role is designed for a seasoned expert who thrives in a fast-paced, "hypergrowth" environment and enjoys a mix of high-level problem solving and hands-on hardware manaJoin a multi-award-winning leader in the Canadian FinTech sector that is fundamentally redefining the mortgage industry through cutting-edge cloud technology. As a key member of our high-growth IT infrastructure team, you will serve as the technical anchor for our Montreal headquarters. This role is designed for a seasoned expert who thrives in a fast-paced, "hypergrowth" environment and enjoys a mix of high-level problem solving and hands-on hardware mana
- Are you a Technical Specialist who has experience providing end-to-end technical support for SAP Service & Assett Manager? Do you have a background with enabling field operations, asset management, and service workflows through mobile platforms integrated with SAP S/4HANA and ECC systems.?We're looking for an SAP Services and Asset Manager Developer for an initial 12 month contract with the potential for extensions!The preference is for an individual basedAre you a Technical Specialist who has experience providing end-to-end technical support for SAP Service & Assett Manager? Do you have a background with enabling field operations, asset management, and service workflows through mobile platforms integrated with SAP S/4HANA and ECC systems.?We're looking for an SAP Services and Asset Manager Developer for an initial 12 month contract with the potential for extensions!The preference is for an individual based
- Join this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve systJoin this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve syst
- Are you a hands-on problem-solver who loves optimizing processes and launching new products? Then our Specialist Engineer role is the perfect fit.Description:Responsible for training operators and ensuring, in collaboration with the training and quality departments, that they maintain their required skills.AdvantagesAn opportunity to work and grow with a renowned company at a competitve pay rate. ResponsibilitiesProcess Engineer role description:1.OperatorAre you a hands-on problem-solver who loves optimizing processes and launching new products? Then our Specialist Engineer role is the perfect fit.Description:Responsible for training operators and ensuring, in collaboration with the training and quality departments, that they maintain their required skills.AdvantagesAn opportunity to work and grow with a renowned company at a competitve pay rate. ResponsibilitiesProcess Engineer role description:1.Operator
- Title: Electrical Engineer (Renewable/Power Operations)Location Preference: North York, ONStart: ASAPDuration: 3-6 month assignment to cover a short-term leave periodWork Model: Hybrid - Mon, Tues, Thurs in office / Weds, Fri at home High Level Description:We are looking for a highly skilled individual that is experienced with the design and construction of renewable power plants. The candidate will work closely with companies project execution teams to veTitle: Electrical Engineer (Renewable/Power Operations)Location Preference: North York, ONStart: ASAPDuration: 3-6 month assignment to cover a short-term leave periodWork Model: Hybrid - Mon, Tues, Thurs in office / Weds, Fri at home High Level Description:We are looking for a highly skilled individual that is experienced with the design and construction of renewable power plants. The candidate will work closely with companies project execution teams to ve
- We are looking for an individual with a passion for learning who has experience in Pipelines Integrity Assessment and Management.In this role, the candidate will be responsible for ensuring integrity programs for assets within the Enhanced Distribution Integrity Management Program (EDIMP) scope are developed, carried out, and effective. The individual would also be providing technical support for distribution assets on integrity matters and play a lead rolWe are looking for an individual with a passion for learning who has experience in Pipelines Integrity Assessment and Management.In this role, the candidate will be responsible for ensuring integrity programs for assets within the Enhanced Distribution Integrity Management Program (EDIMP) scope are developed, carried out, and effective. The individual would also be providing technical support for distribution assets on integrity matters and play a lead rol
- Are you an experienced Intermediate Requirements Engineer with adequate knowledge of the field? This role maybe a good fit for you.Position Summary.We are looking for an Intermediate Systems Engineer - Engineering Change with specialization in Requirement Management to join the Engineering Change (EC) team on the AJISS program. The EC Team is a multi-disciplinary team that develops and delivers enhanced and new capabilities for RCN platforms through a broaAre you an experienced Intermediate Requirements Engineer with adequate knowledge of the field? This role maybe a good fit for you.Position Summary.We are looking for an Intermediate Systems Engineer - Engineering Change with specialization in Requirement Management to join the Engineering Change (EC) team on the AJISS program. The EC Team is a multi-disciplinary team that develops and delivers enhanced and new capabilities for RCN platforms through a broa
- A specialized digital capabilities branch within a federal defense organization is seeking a Senior Application Software Architect (Level 3) to drive the architecture, design, and integration of a mission-critical enterprise data platform. Operating within a cloud ecosystem, this position provides high-level expert advisory and technical support to realize a modern operational data domain concept. The successful candidate will spearhead the design and implA specialized digital capabilities branch within a federal defense organization is seeking a Senior Application Software Architect (Level 3) to drive the architecture, design, and integration of a mission-critical enterprise data platform. Operating within a cloud ecosystem, this position provides high-level expert advisory and technical support to realize a modern operational data domain concept. The successful candidate will spearhead the design and impl
- We are seeking a highly accomplished Senior Application Support Specialist to take technical ownership of the administration, operational stability, and security governance of enterprise SaaS platforms and Salesforce-based ecosystems. In this role, you will act as the critical Tier 2 engineering authority, bridging the gap between end-users, third-party development vendors, and core infrastructure units (DBAs, Network, and Security Specialists). You will mWe are seeking a highly accomplished Senior Application Support Specialist to take technical ownership of the administration, operational stability, and security governance of enterprise SaaS platforms and Salesforce-based ecosystems. In this role, you will act as the critical Tier 2 engineering authority, bridging the gap between end-users, third-party development vendors, and core infrastructure units (DBAs, Network, and Security Specialists). You will m
- High Level DescriptionThe Senior Engineer oversees the design of expansion and maintenance capital projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications and processes and operational reliability requirements within project budget and schedule. They liaise with stakeholders to interpret key information for competitive solutions and successful project execution.Accountabilities• Own andHigh Level DescriptionThe Senior Engineer oversees the design of expansion and maintenance capital projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications and processes and operational reliability requirements within project budget and schedule. They liaise with stakeholders to interpret key information for competitive solutions and successful project execution.Accountabilities• Own and
- High Level DescriptionThe Senior Engineer oversees the design of expansion and maintenance capital projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications and processes and operational reliability requirements within project budget and schedule. They liaise with stakeholders to interpret key information for competitive solutions and successful project execution.Accountabilities• Own andHigh Level DescriptionThe Senior Engineer oversees the design of expansion and maintenance capital projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications and processes and operational reliability requirements within project budget and schedule. They liaise with stakeholders to interpret key information for competitive solutions and successful project execution.Accountabilities• Own and
- Description:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructiDescription:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructi
- High Level Description:The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will beHigh Level Description:The ideal candidate should possess expertise in Gas, Liquids, and Power projects, demonstrating a comprehensive understanding of the documentation and turnover process requirements specific to each commodity. Proficiency in tracking the lifecycle of asset data, coupled with advanced knowledge of various document processing and information management tools, is essential. In this role, collaboration with cross-functional teams will be
- Automation Technician PositionSeize the opportunity to become an on-the-road Automation and Control Technician for a company specializing in service within the pharmaceutical plant sector. We are looking for a professional who is passionate about automated systems, capable of leveraging their prior electromechanical experience to excel in this versatile role. Based in West Montreal, this permanent day shift position offers competitive compensation of $28 tAutomation Technician PositionSeize the opportunity to become an on-the-road Automation and Control Technician for a company specializing in service within the pharmaceutical plant sector. We are looking for a professional who is passionate about automated systems, capable of leveraging their prior electromechanical experience to excel in this versatile role. Based in West Montreal, this permanent day shift position offers competitive compensation of $28 t
- Job Profile Summary:Develops and maintains custom applications, provides technical support for developed applications and ensures applications are well integrated with other front-end applications, networks and databases. Evaluates, modifies, tests and supports implementation of software solutions to help meet defined business needs. Performs application configuration, setup and enhancement. Evaluates new packages, releases, upgrades and other changes to uJob Profile Summary:Develops and maintains custom applications, provides technical support for developed applications and ensures applications are well integrated with other front-end applications, networks and databases. Evaluates, modifies, tests and supports implementation of software solutions to help meet defined business needs. Performs application configuration, setup and enhancement. Evaluates new packages, releases, upgrades and other changes to u
- Description:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructiDescription:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructi
- CCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.AdvantageCCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.Advantage
- You want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacationYou want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacation
- Payroll Specialist (Dayforce Expert) – 2-Month Contract with potential for FT permanent employmentLocation: Burnaby BC, HybridSchedule: Part-time / Cyclical (40 hours per bi-weekly pay cycle)Pay Rate: Up to $41/hrStart Date: ASAPI am currently partnering with a high-growth Medical Manufacturing company based in Burnaby, BC, to find an immediate Payroll Specialist.This is a 1-2 month contract designed to support their bi-weekly payroll window. While this iPayroll Specialist (Dayforce Expert) – 2-Month Contract with potential for FT permanent employmentLocation: Burnaby BC, HybridSchedule: Part-time / Cyclical (40 hours per bi-weekly pay cycle)Pay Rate: Up to $41/hrStart Date: ASAPI am currently partnering with a high-growth Medical Manufacturing company based in Burnaby, BC, to find an immediate Payroll Specialist.This is a 1-2 month contract designed to support their bi-weekly payroll window. While this i
- Are you recognized for your surgical precision and your passion for organization? A position as an Operations Administrative Assistant within a world-renowned company in Quebec City awaits you. As an Operations Administrative Assistant, you will play a pivotal role in supporting a management team within a critical industrial sector. This mandate in Quebec City offers a unique opportunity to stabilize essential processes while evolving in a stimulating andAre you recognized for your surgical precision and your passion for organization? A position as an Operations Administrative Assistant within a world-renowned company in Quebec City awaits you. As an Operations Administrative Assistant, you will play a pivotal role in supporting a management team within a critical industrial sector. This mandate in Quebec City offers a unique opportunity to stabilize essential processes while evolving in a stimulating and
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Join an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this Part time permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.25 hours a week:- Must be available to work 1 evening shift Thursday or Friday- Must be available to work 1 wJoin an iconic Quebec company in Quebec City as a bilingual customer service agent in a call center!In this Part time permanent role, you will act as a digital ambassador to provide high-end support and optimize the online shopping experience. We are looking for an empathetic person who is passionate about human relations to promote the brand image.25 hours a week:- Must be available to work 1 evening shift Thursday or Friday- Must be available to work 1 w
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Do you have experience in Integration architecture and DevOps engineering? Do you have experience in design using Java , Java script, REACT, Oracle, PostgreSQL, Amazon RDS? If so, this would be a great opportunity for you!Our client is looking for a Senior Systems Testing/QA Specialist for a 12 month contract in North York.This is an onsite role.Rate: $641.96 - $676.04Advantages• Earn a competitive rate within the industry.• Location: Onsite role.• PotentDo you have experience in Integration architecture and DevOps engineering? Do you have experience in design using Java , Java script, REACT, Oracle, PostgreSQL, Amazon RDS? If so, this would be a great opportunity for you!Our client is looking for a Senior Systems Testing/QA Specialist for a 12 month contract in North York.This is an onsite role.Rate: $641.96 - $676.04Advantages• Earn a competitive rate within the industry.• Location: Onsite role.• Potent
- Our client, a dynamic and well-established leader in technical distribution, is looking for an Inside Sales Representative to join their high-performing team in Ville Saint-Laurent. In this role, you will be the key point of contact for an upscale B2B clientele. This position blends technical needs assessment, tailored commercial solutions, and meticulous order management, offering an exciting day-to-day challenge at the core of the company's operations.AdOur client, a dynamic and well-established leader in technical distribution, is looking for an Inside Sales Representative to join their high-performing team in Ville Saint-Laurent. In this role, you will be the key point of contact for an upscale B2B clientele. This position blends technical needs assessment, tailored commercial solutions, and meticulous order management, offering an exciting day-to-day challenge at the core of the company's operations.Ad
- What you can expect from this position:Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements, roads, bridges, and other transportation infrastructure, ensuring they remain in good condition for the safe, efficient, and uninterrupted operation of Toronto Pearson . This position supports the Capital Projects teams in deliveringWhat you can expect from this position:Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements, roads, bridges, and other transportation infrastructure, ensuring they remain in good condition for the safe, efficient, and uninterrupted operation of Toronto Pearson . This position supports the Capital Projects teams in delivering
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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