- AV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs aAV Technical SupportDo you have more than two years of experience in technical support with strong networking and/or audiovisual skills? Are you looking for a stimulating and dynamic environment in the Montreal area? Do you want to work for a well-established company that fosters collaborative work?You are the ideal candidate for our Technical Support Specialist position if you are motivated by exceeding objectives and continuous improvement.AdvantagesAs a
- Do you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Technical Support Agent to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-permaDo you have experience working in a technical support role offering tier one support within a helpdesk environment? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? We have the opportunity for you!Randstad is seeking a skilled and enthusiastic Bilingual French Technical Support Agent to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-perma
- Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with theirDo you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you!We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their
- HVAC Technical Support Specialist (Journeyman Refrigeration Certified)📍 Location: Edmonton, AB (travel across Alberta required)💵 Salary: $75,000–$95,000/year + Bonus🕒 Schedule: Full-Time Monday–Friday📅 Position Type: Permanent Office-Based with Field TravelStep into a New Challenge: Are you ready to leverage your years of on-the-tools experience in a new way? This role offers the chance to use your technical expertise without the daily physical demanHVAC Technical Support Specialist (Journeyman Refrigeration Certified)📍 Location: Edmonton, AB (travel across Alberta required)💵 Salary: $75,000–$95,000/year + Bonus🕒 Schedule: Full-Time Monday–Friday📅 Position Type: Permanent Office-Based with Field TravelStep into a New Challenge: Are you ready to leverage your years of on-the-tools experience in a new way? This role offers the chance to use your technical expertise without the daily physical deman
- Do you have 1–3 years of experience Providing first-level technical support via phone, email, chat, and ticketing system? Do you have 1–3 years of experience Logging, tracking, and managing incidents and service requests using ITSM tools? If so, this would be a great opportunity for you!Our client is looking for a Junior Systems Administrator/Operations Support Specialist for a 3 month contract in Toronto.This is a hybrid role.Advantages• Earn a competitivDo you have 1–3 years of experience Providing first-level technical support via phone, email, chat, and ticketing system? Do you have 1–3 years of experience Logging, tracking, and managing incidents and service requests using ITSM tools? If so, this would be a great opportunity for you!Our client is looking for a Junior Systems Administrator/Operations Support Specialist for a 3 month contract in Toronto.This is a hybrid role.Advantages• Earn a competitiv
- Join this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve systJoin this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve syst
- Are you an experienced Unix Administrator (RedHat, AIX, SuSe) looking for your next long-term opportunity? Do you have proficiency in Auzre Administration and Security Management?We're looking for a Unix Administrator for an initial contract until December 31st, 2027. This position can be worked remotely but may need to attend the occasional on-site visit.Advantages- Long-term contract with potential for extensions- Competitive market rates- Work primarilyAre you an experienced Unix Administrator (RedHat, AIX, SuSe) looking for your next long-term opportunity? Do you have proficiency in Auzre Administration and Security Management?We're looking for a Unix Administrator for an initial contract until December 31st, 2027. This position can be worked remotely but may need to attend the occasional on-site visit.Advantages- Long-term contract with potential for extensions- Competitive market rates- Work primarily
- We are seeking a Service Desk Operation professional for a 12-month, full-time, on-site contract. Located at Yonge and Dundas, this role is crucial for providing front-line technical support to ensure the stability and availability of IT systems. You will assist with daily IT operations, incident coordination, and key modernization initiatives.Advantages- Play a critical role in supporting key modernization projects.- Work in a dynamic and supportiveWe are seeking a Service Desk Operation professional for a 12-month, full-time, on-site contract. Located at Yonge and Dundas, this role is crucial for providing front-line technical support to ensure the stability and availability of IT systems. You will assist with daily IT operations, incident coordination, and key modernization initiatives.Advantages- Play a critical role in supporting key modernization projects.- Work in a dynamic and supportive
- Are you looking for a challenging role where you will have the opportunity to have a hugeimpact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have exceptional customer service skills?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: London, ON (Onsite)Salary: $21.50/HourDuration: 24 monthsGlobal opportunities for professional growth and devAre you looking for a challenging role where you will have the opportunity to have a hugeimpact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have exceptional customer service skills?If so, this role may be for you!The details of this role that will help you decide if it’s the right move for you…Location: London, ON (Onsite)Salary: $21.50/HourDuration: 24 monthsGlobal opportunities for professional growth and dev
- Provide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must beProvide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.Position: Service Availability RepresentativeShift: Rotational shifts (24/7/365); must be
- What you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evaluaWhat you will do:• Own and manage the relationship and contracts with Engineering services providers (ESP).• Lead the design review process with internal and external stakeholders ensuring regulatory requirements, code and Enbridge’s specifications, standards and procedures are followed including Process Hazard operability and constructability perspective.• Lead the specification and requisition of materials by reviewing vendor materials quotations, evalua
- Product Support Specialist, Mississauga, ONRandstad is a global leader in talent solutions, and we are currently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing cProduct Support Specialist, Mississauga, ONRandstad is a global leader in talent solutions, and we are currently seeking a highly motivated and skilled Product Support Specialist to join our client's team in Mississauga. If you have a passion for problem-solving and a strong technical background in manufacturing & logistics, we want to hear from you. This is an exciting opportunity to leverage your hands-on experience in a customer-facing role, providing c
- We are seeking a dedicated and highly skilled Technical Product Specialist to join the team. This full-time, hybrid position (2 days in-office per week in Markham) is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidatWe are seeking a dedicated and highly skilled Technical Product Specialist to join the team. This full-time, hybrid position (2 days in-office per week in Markham) is ideal for a motivated professional with a passion for customer support and a strong technical background. You will play a crucial role in directly supporting our clients' success by troubleshooting, resolving complex issues, and enhancing their experience with our products. The ideal candidat
- Welcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributions Employee assistance program (because we care about the physical and mental health of our people)Annual flexible reimWelcome to Cascades! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: Salary range for Maintenance Electrician $44.45/hr + overnight shift premium of $.75/hrSchedule 12hr continental shiftProfit sharing planTelemedicine, Group insurance and pension plan with company contributions Employee assistance program (because we care about the physical and mental health of our people)Annual flexible reim
- System and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAsSystem and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAs
- Description:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructiDescription:The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more assigned Major Projects. The planning and schedule development will be done in conjunction with other stakeholders within the project teams.Accountabilities:Provides logistics/scheduling related technical support and manages project schedules to assigned internal client groups for planning, procurement, development, constructi
- Randstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000ResponsibilitieRandstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000Responsibilitie
- Our Regina-based government client is looking for a skilled Network Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various bOur Regina-based government client is looking for a skilled Network Analyst to drive the success of an impactful and fast-paced project. If you're eager to make a meaningful contribution within a large enterprise environment, this is your opportunity to help shape the future of a forward-thinking organization!Advantages• Opportunity to lead and shape the modernization of platforms.• Collaborative environment working closely with stakeholders from various b
- Are you a seasoned 433A Millwright or Dual Ticket (433a / 442a) looking for a new opportunity to showcase your skills? Join our thriving team in Mississauga at one of Canada's leading food manufacturers! We are a dynamic company that values innovation, safety, and the dedication of our skilled trades professionals. This is your chance to be a key player in a forward-thinking bakery and food manufacturing company that is committed to operational excellenceAre you a seasoned 433A Millwright or Dual Ticket (433a / 442a) looking for a new opportunity to showcase your skills? Join our thriving team in Mississauga at one of Canada's leading food manufacturers! We are a dynamic company that values innovation, safety, and the dedication of our skilled trades professionals. This is your chance to be a key player in a forward-thinking bakery and food manufacturing company that is committed to operational excellence
- Our client is a company that has a history of over 100 years, their specialization is forging, stamping and machining. Currently, they have partnered with Randstad in the search for a Senior Mechanical Designer role.Job Title: Senior Mechanical Designer - P.ENGLocation – Brantford, ONReports to – Product Engineering ManagerDepartment – Engineering/DesignJob Type: Full-timeMUST HAVE - Professional Engineer of Ontario Designation is a must have for this posiOur client is a company that has a history of over 100 years, their specialization is forging, stamping and machining. Currently, they have partnered with Randstad in the search for a Senior Mechanical Designer role.Job Title: Senior Mechanical Designer - P.ENGLocation – Brantford, ONReports to – Product Engineering ManagerDepartment – Engineering/DesignJob Type: Full-timeMUST HAVE - Professional Engineer of Ontario Designation is a must have for this posi
- High-Level DescriptionThe Project Mechanical Engineer oversees the design of expansion and growth enhancement projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications, Enbridge processes and operational reliability requirements within project budget and schedule. They liaise with stakeholders to interpret key information for competitive solutions and successful project execution.SpecificHigh-Level DescriptionThe Project Mechanical Engineer oversees the design of expansion and growth enhancement projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications, Enbridge processes and operational reliability requirements within project budget and schedule. They liaise with stakeholders to interpret key information for competitive solutions and successful project execution.Specific
- RoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – SupportRoleThe Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and optimization of the systems in place. This will essentially be an IT support type of position in a warehouse setting. Advantages DESIRED LEVEL OF EDUCATION1 to 2 years of study in higher education or equivalent by experience • TRAINING TOPICS IT – Security – Support
- We are seeking a motivated team member who can collaborate with others to improve current processes and is comfortable using technology. Bring your analytical mindset along with your experience working with SAP Fieldglass as well as SAP system integrations. This individual has the proven skills, competencies and capacity to provide a high-level of customer service to meet our unique business needs, a combination of technical and soft skills, and the criticWe are seeking a motivated team member who can collaborate with others to improve current processes and is comfortable using technology. Bring your analytical mindset along with your experience working with SAP Fieldglass as well as SAP system integrations. This individual has the proven skills, competencies and capacity to provide a high-level of customer service to meet our unique business needs, a combination of technical and soft skills, and the critic
- Bilingual Sr. IT Production Support AnalystAre you passionate about technology, thrive on problem-solving, and want to make a meaningful impact? Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!Advantages 13% annual bonus eligibilityThree weeks of vacation to start"Work From Anywhere" Days:If you live in the GTA, joiBilingual Sr. IT Production Support AnalystAre you passionate about technology, thrive on problem-solving, and want to make a meaningful impact? Our client is a leader in their insurance niche, and they are looking for a dynamic and Bilingual (French/English) Senior IT Production Support Analyst to keep their systems running smoothly!Advantages 13% annual bonus eligibilityThree weeks of vacation to start"Work From Anywhere" Days:If you live in the GTA, joi
- Our client is a dynamic and growing team dedicated to delivering exceptional parking experiences through solutions that seamlessly blend innovation, reliability, business intelligence, and user-friendly design.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com & byron.poon@randstaddigital.comOur client is a dynamic and growing team dedicated to delivering exceptional parking experiences through solutions that seamlessly blend innovation, reliability, business intelligence, and user-friendly design.If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to andy.wettlaufer@randstaddigital.com & byron.poon@randstaddigital.com
- Are you a licensed electrical engineer or electrician looking for a new career opportunity in Ottawa? We have the perfect role for you at a leading manufacturing company, known for the quality of its products and the importance it places on its employees. This company is growing and needs a talented electrician to join its maintenance team and contribute to its continued success. If you're ready to take on new challenges, apply your expertise, and be partAre you a licensed electrical engineer or electrician looking for a new career opportunity in Ottawa? We have the perfect role for you at a leading manufacturing company, known for the quality of its products and the importance it places on its employees. This company is growing and needs a talented electrician to join its maintenance team and contribute to its continued success. If you're ready to take on new challenges, apply your expertise, and be part
- Are you a DevOps/Cloud Engineer with deep technical experience in system software, middleware configuration, and modern cloud DevOps tools. This hybrid role based in Toronto (3 days onsite, 2 days remote) for a contract of 9 months involves leading infrastructure design, automation scripting, cloud integration, and production support for complex enterprise systems. The ideal candidate brings over a decade of experience in Linux/UNIX systems and cloud-basedAre you a DevOps/Cloud Engineer with deep technical experience in system software, middleware configuration, and modern cloud DevOps tools. This hybrid role based in Toronto (3 days onsite, 2 days remote) for a contract of 9 months involves leading infrastructure design, automation scripting, cloud integration, and production support for complex enterprise systems. The ideal candidate brings over a decade of experience in Linux/UNIX systems and cloud-based
- Randstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000ResponsibilitieRandstad Victoria is now looking for an Order Management Specialist, you will be the frontline connection between client and our customers—responding to inquiries, managing sales orders, and ensuring seamless post-sale support. You’ll help maintain operational excellence while embodying the companies commitment to reliability, responsiveness, and care.Advantages-Monday to Friday-Centrally located in Victoria-Benefits-Vacation -$50 000-55 000Responsibilitie
- Are you a seasoned 433A Millwright or Dual Ticket (433a/442a) looking for a new opportunity to showcase your skills? Join our thriving team in Mississauga at one of Canada's leading food manufacturers! We are a dynamic company that values innovation, safety, and the dedication of our skilled trades professionals. This is your chance to be a key player in a forward-thinking bakery and food manufacturing company that is committed to operational excellence anAre you a seasoned 433A Millwright or Dual Ticket (433a/442a) looking for a new opportunity to showcase your skills? Join our thriving team in Mississauga at one of Canada's leading food manufacturers! We are a dynamic company that values innovation, safety, and the dedication of our skilled trades professionals. This is your chance to be a key player in a forward-thinking bakery and food manufacturing company that is committed to operational excellence an
- Our client, a highly respected Western Canadian organization with a long-standing presence in the market, is seeking a driven and technically astute Sales Representative. This critical role involves cultivating relationships and driving sales of their solutions across diverse industrial, commercial, and residential projects. The successful candidate will primarily engage with engineers and contractors, understanding their technical requirements and effectiOur client, a highly respected Western Canadian organization with a long-standing presence in the market, is seeking a driven and technically astute Sales Representative. This critical role involves cultivating relationships and driving sales of their solutions across diverse industrial, commercial, and residential projects. The successful candidate will primarily engage with engineers and contractors, understanding their technical requirements and effecti
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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