- We are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.AdvantagesFinancial Sector Exposure: Gain high-valWe are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.AdvantagesFinancial Sector Exposure: Gain high-val
- We are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a Level 3 application support, operational stability, and system performance capacity, specializing in PEGA application platforms, cloud environments, and database infrastructure.As an intermediate-to-senior technical analyst, you will bridge the gap between core business applications, system iWe are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a Level 3 application support, operational stability, and system performance capacity, specializing in PEGA application platforms, cloud environments, and database infrastructure.As an intermediate-to-senior technical analyst, you will bridge the gap between core business applications, system i
- We are seeking a highly accomplished IT Analyst V - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier Level 3 application support, incident management, and operational resiliency capacity, specializing in overseeing complex Java/J2EE application environments in a load-balanced, service-oriented architecture.As a principal technical support analyst, you will bridge the gap between appliWe are seeking a highly accomplished IT Analyst V - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier Level 3 application support, incident management, and operational resiliency capacity, specializing in overseeing complex Java/J2EE application environments in a load-balanced, service-oriented architecture.As a principal technical support analyst, you will bridge the gap between appli
- We are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key IT Service Management (ITSM), Change Enablement, and technical support governance capacity, specializing in overseeing and coordinating daily technology change requests across multi-disciplinary operational teams.As an IT Analyst IV, you will bridge the gap between technical infrastructurWe are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key IT Service Management (ITSM), Change Enablement, and technical support governance capacity, specializing in overseeing and coordinating daily technology change requests across multi-disciplinary operational teams.As an IT Analyst IV, you will bridge the gap between technical infrastructur
- Do you have an innate sense of mechanical logic and excel at solving complex technical problems? Our client, a dynamic and rapidly growing company in the connected fitness and wellness equipment industry, is seeking a talented Senior After-Sales Technical Support Agent to join their team in Ville Saint-Laurent. In this highly autonomous role, you will act as an expert to remotely diagnose various technical issues and provide tailored solutions to a North ADo you have an innate sense of mechanical logic and excel at solving complex technical problems? Our client, a dynamic and rapidly growing company in the connected fitness and wellness equipment industry, is seeking a talented Senior After-Sales Technical Support Agent to join their team in Ville Saint-Laurent. In this highly autonomous role, you will act as an expert to remotely diagnose various technical issues and provide tailored solutions to a North A
- Join this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve systJoin this incredible team today!The Senior SAP SD-LE Analyst is responsible for supporting current S4Hana and ECC landscapes, maintenance and optimization of the organization's SAP systems. This role involves analyzing business requirements, solution design, configuring, testing and providing technical support to ensure the effective use of SAP solutions. The Analyst will work closely with cross-functional teams to enhance business processes, improve syst
- Are you a tech-savvy professional with a passion for problem-solving and customer service? We are seeking three dynamic Service Availability Representatives to join our team in London, ON. In this role, you will serve as the first line of technical support, helping internal colleagues navigate technical challenges, log incidents, and maintain seamless business operations. This is a long-term, 2-year contract offering excellent shift premiums, comprehensiveAre you a tech-savvy professional with a passion for problem-solving and customer service? We are seeking three dynamic Service Availability Representatives to join our team in London, ON. In this role, you will serve as the first line of technical support, helping internal colleagues navigate technical challenges, log incidents, and maintain seamless business operations. This is a long-term, 2-year contract offering excellent shift premiums, comprehensive
- Amazing opportunity for someone who lives in or close to the Kitchener/Waterloo area. We are also willing to assist with relocation costs if you choose to relocate to be closer to work. Please note there is a km restriction in order to qualify for the relocation support. This is a hybrid role with 3 days in office. The Crew Compliance Specialist (CCS) is part of the Customer Fulfillment team. This team will manage the domain specific technical supportAmazing opportunity for someone who lives in or close to the Kitchener/Waterloo area. We are also willing to assist with relocation costs if you choose to relocate to be closer to work. Please note there is a km restriction in order to qualify for the relocation support. This is a hybrid role with 3 days in office. The Crew Compliance Specialist (CCS) is part of the Customer Fulfillment team. This team will manage the domain specific technical support
- Are you an expert in bridging the gap between cutting-edge AI research and production-level software engineering? Our client, a leading innovator in the technology space, is seeking an experienced AI Architect to design and scale their proprietary Large Language Model (LLM) infrastructure, agent orchestration, and context layers.In this role, you will be pivotal in creating secure, scalable, multi-agent ecosystems while ensuring the organization maintainsAre you an expert in bridging the gap between cutting-edge AI research and production-level software engineering? Our client, a leading innovator in the technology space, is seeking an experienced AI Architect to design and scale their proprietary Large Language Model (LLM) infrastructure, agent orchestration, and context layers.In this role, you will be pivotal in creating secure, scalable, multi-agent ecosystems while ensuring the organization maintains
- We are seeking a highly autonomous and self-motivated Outside Sales Representative to drive growth within a key territory in the heavy-duty conveyor belting industry. This role is a crucial "mix" of a relationship builder/motivator for a strong distribution network and a strategic business developer who can perform direct sales on a case-by-case basis.The successful candidate will be responsible for developing new business, maintaining the existing distribWe are seeking a highly autonomous and self-motivated Outside Sales Representative to drive growth within a key territory in the heavy-duty conveyor belting industry. This role is a crucial "mix" of a relationship builder/motivator for a strong distribution network and a strategic business developer who can perform direct sales on a case-by-case basis.The successful candidate will be responsible for developing new business, maintaining the existing distrib
- We are seeking a motivated Junior Identity Access Management Consultant for an enterprise-level contract opportunity based in Toronto. In this role, you will join an active technical team, specializing in identity and access management (IAM) integration, single sign-on (SSO) protocols, and application support.As a junior IAM consultant, you will bridge the gap between client integration needs, modern authentication frameworks, and underlying network infrasWe are seeking a motivated Junior Identity Access Management Consultant for an enterprise-level contract opportunity based in Toronto. In this role, you will join an active technical team, specializing in identity and access management (IAM) integration, single sign-on (SSO) protocols, and application support.As a junior IAM consultant, you will bridge the gap between client integration needs, modern authentication frameworks, and underlying network infras
- Our client, an innovative pioneer in the enterprise software space, is seeking a talented and driven AI Developer to design, train, and integrate custom generative AI models. In this role, you will bridge the gap between traditional software engineering and advanced machine learning, focusing on building tailored agents, fine-tuning foundation models, and creating internal tooling to solve domain-specific enterprise problems.Rather than building base modelOur client, an innovative pioneer in the enterprise software space, is seeking a talented and driven AI Developer to design, train, and integrate custom generative AI models. In this role, you will bridge the gap between traditional software engineering and advanced machine learning, focusing on building tailored agents, fine-tuning foundation models, and creating internal tooling to solve domain-specific enterprise problems.Rather than building base model
- Title: HVAC refrigeration technicianLocation: MontrealShift: Day positionSalary: $95,000 to $120,000 per yearIndustry: After-sales service and HVACSchedule: Monday to FridayEmployment type: PermanentAre you passionate about building mechanics and looking to advance your career within a human-scale company? We are currently seeking a talented HVAC refrigeration technician to join a dynamic team based in Montreal. This role will allow you to ensure the startTitle: HVAC refrigeration technicianLocation: MontrealShift: Day positionSalary: $95,000 to $120,000 per yearIndustry: After-sales service and HVACSchedule: Monday to FridayEmployment type: PermanentAre you passionate about building mechanics and looking to advance your career within a human-scale company? We are currently seeking a talented HVAC refrigeration technician to join a dynamic team based in Montreal. This role will allow you to ensure the start
- Our client, a Canadian leader in the property and casualty insurance sector, is seeking proactive IT Service Desk Specialists to join their enterprise technical support team. In this role, you will serve as the primary point of contact for internal staff, providing frontline technical assistance via phone and live chat. You will troubleshoot computer environments, resolve access issues, and leverage modern ticketing tools—enhanced with AI capabilities—to eOur client, a Canadian leader in the property and casualty insurance sector, is seeking proactive IT Service Desk Specialists to join their enterprise technical support team. In this role, you will serve as the primary point of contact for internal staff, providing frontline technical assistance via phone and live chat. You will troubleshoot computer environments, resolve access issues, and leverage modern ticketing tools—enhanced with AI capabilities—to e
- PowerUp Bar EngineerToronto, ON 100% On-Site Contract through September 30, 2027Be the face of technology support.Are you a tech-savvy problem solver who genuinely enjoys helping people? Do you love the challenge of figuring out why a laptop, Mac, phone, or meeting room isn't working—and making sure the person walks away feeling taken care of?We're looking for a PowerUp Bar Engineer to join a growing internal technology support team in Toronto. Think ofPowerUp Bar EngineerToronto, ON 100% On-Site Contract through September 30, 2027Be the face of technology support.Are you a tech-savvy problem solver who genuinely enjoys helping people? Do you love the challenge of figuring out why a laptop, Mac, phone, or meeting room isn't working—and making sure the person walks away feeling taken care of?We're looking for a PowerUp Bar Engineer to join a growing internal technology support team in Toronto. Think of
- Job Title: Service Desk ManagerDepartment: Technology / ITLocation: Greater Vancouver Area, BC, Canada (Hybrid/Remote options as applicable)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: Head of Technical Service and OperationsDirect Reports: 2x Service Desk Team LeadsTeam PurposeThe Technology team delivers the IT services required to support ongoing operations and business growth. The department equips distributed frontline staff andJob Title: Service Desk ManagerDepartment: Technology / ITLocation: Greater Vancouver Area, BC, Canada (Hybrid/Remote options as applicable)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: Head of Technical Service and OperationsDirect Reports: 2x Service Desk Team LeadsTeam PurposeThe Technology team delivers the IT services required to support ongoing operations and business growth. The department equips distributed frontline staff and
- IT Support AnalystDepartment: Technology / Service DeliveryLocation: Burnaby, British Columbia, Canada (Local & Remote)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: IT Service Delivery ManagerTeam PurposeThe Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.Role PurposeReporting to the IT Service Delivery Manager,IT Support AnalystDepartment: Technology / Service DeliveryLocation: Burnaby, British Columbia, Canada (Local & Remote)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: IT Service Delivery ManagerTeam PurposeThe Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.Role PurposeReporting to the IT Service Delivery Manager,
- Location: Edmonton or Calgary, ABWork Model: Hybrid (Mon, Tues, Thurs in office / Weds, Fri from home)Travel: 10% to sites and potential travel to USA for meetingsHigh Level Description:The Senior Engineer oversees the design of expansion and maintenance capital projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications and processes and operational reliability requirements within project bLocation: Edmonton or Calgary, ABWork Model: Hybrid (Mon, Tues, Thurs in office / Weds, Fri from home)Travel: 10% to sites and potential travel to USA for meetingsHigh Level Description:The Senior Engineer oversees the design of expansion and maintenance capital projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications and processes and operational reliability requirements within project b
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!Location: Montreal, QCSchedule: Monday to Friday, 9 am to 5 pmStart Date: ASAPAdvantagesCompetitive pay rateContract: 6 months with possibility of extensionSchedule: Monday to Friday Responsibilities• Enter orAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!Location: Montreal, QCSchedule: Monday to Friday, 9 am to 5 pmStart Date: ASAPAdvantagesCompetitive pay rateContract: 6 months with possibility of extensionSchedule: Monday to Friday Responsibilities• Enter or
- CCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.AdvantageCCaaS Solutions SpecialistOur client, a major and recognized organization in its industry, is undertaking a significant modernization by migrating its CCaaS systems to a next-generation solution focused on automation and artificial intelligence.Working alongside our experts, you will be a key technical player, designing agent interfaces (API/CRM), managing level 2 and 3 support after our migrations, and ensuring the platform's long-term viability.Advantage
- Ready to level up your sales expertise and make a real impact? Want to leverage your customer relations experience within a reputable company?Seize the opportunity to become a Sales and Administration Coordinator for a company established for over 15 years. Here, you will play a central role, and your actions will directly drive the organization's success.Location: Montreal, QuebecStatus: Permanent position, full-timeSchedule: Monday to Friday, 7:00 AM toReady to level up your sales expertise and make a real impact? Want to leverage your customer relations experience within a reputable company?Seize the opportunity to become a Sales and Administration Coordinator for a company established for over 15 years. Here, you will play a central role, and your actions will directly drive the organization's success.Location: Montreal, QuebecStatus: Permanent position, full-timeSchedule: Monday to Friday, 7:00 AM to
- WELCOME HOME! E&I TECHNICIAN - PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10WELCOME HOME! E&I TECHNICIAN - PRYOR, OK At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Career pathways that support your goals! Excellent Benefits: health plan options, life insurance, paid time offFinancial Benefits: 401(k) Retirement Plan, Profit Sharing & Stock Options!Well-Being Benefits: EAP options, lifestyle Benefits, legal plan, critical illnessBase Salary for E&I Technician: $80K-$10
- Looking to leverage your customer service and administrative support experience with a reputable company?Our client, a well-established company with over 15 years of industry leadership, is seeking a Sales and Administration Coordinator to play a pivotal role in their Montreal offices.At a Glance:- Salary: $50,000 to $55,000 per year- Schedule: Monday to Friday, 7:00 AM to 4:00 PM (Full-time)- Work Mode: 100% on-site (Montreal)Advantages- Four weeks of vacLooking to leverage your customer service and administrative support experience with a reputable company?Our client, a well-established company with over 15 years of industry leadership, is seeking a Sales and Administration Coordinator to play a pivotal role in their Montreal offices.At a Glance:- Salary: $50,000 to $55,000 per year- Schedule: Monday to Friday, 7:00 AM to 4:00 PM (Full-time)- Work Mode: 100% on-site (Montreal)Advantages- Four weeks of vac
- You want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacationYou want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacation
- Our client, a dynamic and well-established leader in technical distribution, is looking for an Inside Sales Representative to join their high-performing team in Ville Saint-Laurent. In this role, you will be the key point of contact for an upscale B2B clientele. This position blends technical needs assessment, tailored commercial solutions, and meticulous order management, offering an exciting day-to-day challenge at the core of the company's operations.AdOur client, a dynamic and well-established leader in technical distribution, is looking for an Inside Sales Representative to join their high-performing team in Ville Saint-Laurent. In this role, you will be the key point of contact for an upscale B2B clientele. This position blends technical needs assessment, tailored commercial solutions, and meticulous order management, offering an exciting day-to-day challenge at the core of the company's operations.Ad
- Job Description – Planner/Scheduler IIIPrimary Focus:At the senior level of the construction project management family the focus of this position is to take on increasingly challenging assignments that support project requirements, be able to work independently, and able to coordinate the management team for execution alignment.The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more projects mJob Description – Planner/Scheduler IIIPrimary Focus:At the senior level of the construction project management family the focus of this position is to take on increasingly challenging assignments that support project requirements, be able to work independently, and able to coordinate the management team for execution alignment.The primary focus of the Project Scheduler is to develop, detail, expand and maintain project schedules for one or more projects m
- Welcome to Cascades! Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment.Join us as a Support General Laborer in Niagara Falls and help bring materials to life in a workplace where health and safety always come first.What’s in it for youTaking care of our people is in our nature - so you’ll enjoy:Hourly wage of $25.42/hr Full-time position with guaranteed hours for job stabilitySchedule: Day shWelcome to Cascades! Every day, our team takes pride in rolling up their sleeves to create products that are mindful of the environment.Join us as a Support General Laborer in Niagara Falls and help bring materials to life in a workplace where health and safety always come first.What’s in it for youTaking care of our people is in our nature - so you’ll enjoy:Hourly wage of $25.42/hr Full-time position with guaranteed hours for job stabilitySchedule: Day sh
- We are seeking a proactive and skilled Database Administrator (DBA) to join an enterprise Data Warehouse Technology group within Information Technology. In this mid-level hands-on contract role, you will work closely alongside our senior DBA to provide operational database administration, production support, data platform modernization assistance, and dedicated backup coverage across a growing database ecosystem.The ideal candidate will ramp up quickly, abWe are seeking a proactive and skilled Database Administrator (DBA) to join an enterprise Data Warehouse Technology group within Information Technology. In this mid-level hands-on contract role, you will work closely alongside our senior DBA to provide operational database administration, production support, data platform modernization assistance, and dedicated backup coverage across a growing database ecosystem.The ideal candidate will ramp up quickly, ab
- We are seeking a highly skilled Senior Full Stack Software Engineer (AI Engineering) to join an innovative technology team developing cutting-edge AI solutions. In this role, you will play a crucial part in building, deploying, and maintaining intelligent software platforms designed to parse, automate, and optimize complex document and submission workflows.You will combine robust full-stack software development with modern Generative AI, Retrieval-AugmenteWe are seeking a highly skilled Senior Full Stack Software Engineer (AI Engineering) to join an innovative technology team developing cutting-edge AI solutions. In this role, you will play a crucial part in building, deploying, and maintaining intelligent software platforms designed to parse, automate, and optimize complex document and submission workflows.You will combine robust full-stack software development with modern Generative AI, Retrieval-Augmente
- An industry leader and large-scale national distributor is currently seeking a rare gem to fill a permanent Counter Clerk position in Longueuil. Are you looking for a dynamic role that combines warehouse action with human contact serving a clientele of entrepreneurs? Under the supervision of an accessible, collaboration-oriented sales manager, you will begin your journey by mastering product logistics before taking on an advisory and customer service role.An industry leader and large-scale national distributor is currently seeking a rare gem to fill a permanent Counter Clerk position in Longueuil. Are you looking for a dynamic role that combines warehouse action with human contact serving a clientele of entrepreneurs? Under the supervision of an accessible, collaboration-oriented sales manager, you will begin your journey by mastering product logistics before taking on an advisory and customer service role.
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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