- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? If so, this role may be for you! The details of this role that will help you decide if it’s the right move for you…Location: Quebec (Work from Home role)Role: Bilingual Technical Support SpecialistShift Time: 8:30 AM - 5:30 PM during training and 9:30 AM - 6:30 PM regular shiftRAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? If so, this role may be for you! The details of this role that will help you decide if it’s the right move for you…Location: Quebec (Work from Home role)Role: Bilingual Technical Support SpecialistShift Time: 8:30 AM - 5:30 PM during training and 9:30 AM - 6:30 PM regular shiftR
- We are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key IT Service Management (ITSM), Change Enablement, and technical support governance capacity, specializing in overseeing and coordinating daily technology change requests across multi-disciplinary operational teams.As an IT Analyst IV, you will bridge the gap between technical infrastructurWe are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key IT Service Management (ITSM), Change Enablement, and technical support governance capacity, specializing in overseeing and coordinating daily technology change requests across multi-disciplinary operational teams.As an IT Analyst IV, you will bridge the gap between technical infrastructur
- We are seeking a highly accomplished IT Analyst V - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier Level 3 application support, incident management, and operational resiliency capacity, specializing in overseeing complex Java/J2EE application environments in a load-balanced, service-oriented architecture.As a principal technical support analyst, you will bridge the gap between appliWe are seeking a highly accomplished IT Analyst V - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier Level 3 application support, incident management, and operational resiliency capacity, specializing in overseeing complex Java/J2EE application environments in a load-balanced, service-oriented architecture.As a principal technical support analyst, you will bridge the gap between appli
- We are looking for a technically strong and hands-on Technical Support Specialist to join our support team. This role will be responsible for providing first-level technical troubleshooting and support for client systems, software applications, computer hardware, and connected imaging devices.The ideal candidate should be comfortable working directly with clients, remotely connecting to Windows-based systems, diagnosing software and connectivity issues, coWe are looking for a technically strong and hands-on Technical Support Specialist to join our support team. This role will be responsible for providing first-level technical troubleshooting and support for client systems, software applications, computer hardware, and connected imaging devices.The ideal candidate should be comfortable working directly with clients, remotely connecting to Windows-based systems, diagnosing software and connectivity issues, co
- Our client, is seeking an analytical, detail-oriented Product Information Analyst (PIM / L1 Technical Support) to serve as a Subject Matter Expert (SME) for their Next-Gen Product Information Management (PIM) platform implementation.In this critical technical support and data analysis role, you will act as the primary guardian of the digital product catalog, bridging the gap between back-end system configurations and front-end customer experiences. You wilOur client, is seeking an analytical, detail-oriented Product Information Analyst (PIM / L1 Technical Support) to serve as a Subject Matter Expert (SME) for their Next-Gen Product Information Management (PIM) platform implementation.In this critical technical support and data analysis role, you will act as the primary guardian of the digital product catalog, bridging the gap between back-end system configurations and front-end customer experiences. You wil
- We are seeking an experienced Structural Engineer to work closely within a our clients team of engineers, project managers and CAD Designers to take building design concepts into manufacturing. The Structural Engineer is responsible for delivering safe, efficient, and high-quality structural designs for projects and products. Working across all stages of the project lifecycle, from conceptual design and structural analysis through manufacturing and on-siteWe are seeking an experienced Structural Engineer to work closely within a our clients team of engineers, project managers and CAD Designers to take building design concepts into manufacturing. The Structural Engineer is responsible for delivering safe, efficient, and high-quality structural designs for projects and products. Working across all stages of the project lifecycle, from conceptual design and structural analysis through manufacturing and on-site
- Are you an expert in bridging the gap between cutting-edge AI research and production-level software engineering? Our client, a leading innovator in the technology space, is seeking an experienced AI Architect to design and scale their proprietary Large Language Model (LLM) infrastructure, agent orchestration, and context layers.In this role, you will be pivotal in creating secure, scalable, multi-agent ecosystems while ensuring the organization maintainsAre you an expert in bridging the gap between cutting-edge AI research and production-level software engineering? Our client, a leading innovator in the technology space, is seeking an experienced AI Architect to design and scale their proprietary Large Language Model (LLM) infrastructure, agent orchestration, and context layers.In this role, you will be pivotal in creating secure, scalable, multi-agent ecosystems while ensuring the organization maintains
- Our client, an innovative pioneer in the enterprise software space, is seeking a talented and driven AI Developer to design, train, and integrate custom generative AI models. In this role, you will bridge the gap between traditional software engineering and advanced machine learning, focusing on building tailored agents, fine-tuning foundation models, and creating internal tooling to solve domain-specific enterprise problems.Rather than building base modelOur client, an innovative pioneer in the enterprise software space, is seeking a talented and driven AI Developer to design, train, and integrate custom generative AI models. In this role, you will bridge the gap between traditional software engineering and advanced machine learning, focusing on building tailored agents, fine-tuning foundation models, and creating internal tooling to solve domain-specific enterprise problems.Rather than building base model
- As a Security Developer within the identity management team, you will be responsible for implementing and supporting the technological solutions necessary for identity management. You will collaborate closely with the product owner and users to understand and validate needs, then participate in the design, programming, and integration of solutions on platforms such as SailPoint IIQ and Saviynt. Your role will also include developing and automating processAs a Security Developer within the identity management team, you will be responsible for implementing and supporting the technological solutions necessary for identity management. You will collaborate closely with the product owner and users to understand and validate needs, then participate in the design, programming, and integration of solutions on platforms such as SailPoint IIQ and Saviynt. Your role will also include developing and automating process
- Title: HVAC refrigeration technicianLocation: MontrealShift: Day positionSalary: $95,000 to $120,000 per yearIndustry: After-sales service and HVACSchedule: Monday to FridayEmployment type: PermanentAre you passionate about building mechanics and looking to advance your career within a human-scale company? We are currently seeking a talented HVAC refrigeration technician to join a dynamic team based in Montreal. This role will allow you to ensure the startTitle: HVAC refrigeration technicianLocation: MontrealShift: Day positionSalary: $95,000 to $120,000 per yearIndustry: After-sales service and HVACSchedule: Monday to FridayEmployment type: PermanentAre you passionate about building mechanics and looking to advance your career within a human-scale company? We are currently seeking a talented HVAC refrigeration technician to join a dynamic team based in Montreal. This role will allow you to ensure the start
- PowerUp Bar EngineerToronto, ON 100% On-Site Contract through September 30, 2027Be the face of technology support.Are you a tech-savvy problem solver who genuinely enjoys helping people? Do you love the challenge of figuring out why a laptop, Mac, phone, or meeting room isn't working—and making sure the person walks away feeling taken care of?We're looking for a PowerUp Bar Engineer to join a growing internal technology support team in Toronto. Think ofPowerUp Bar EngineerToronto, ON 100% On-Site Contract through September 30, 2027Be the face of technology support.Are you a tech-savvy problem solver who genuinely enjoys helping people? Do you love the challenge of figuring out why a laptop, Mac, phone, or meeting room isn't working—and making sure the person walks away feeling taken care of?We're looking for a PowerUp Bar Engineer to join a growing internal technology support team in Toronto. Think of
- Status: Full Time - PermanentPosition: Assembler AdjusterSchedule: 12-Hour NIGHT Shift 7PM - 7AM (3-2-2-3 continental schedule)Start Date: As soon as possibleLocation: 315 Knowlton Rd, Knowlton, Quebec J0E 1V0, Canada (KDC/ONE)Reports to: Maintenance SupervisorSalary range: $23.49/hour + $2.50/hour NIGHT Premium Apply Your Mechanical Expertise to Keep Production Lines MovingDo you possess strong mechanical aptitude, manual dexterity, and a knack for troublStatus: Full Time - PermanentPosition: Assembler AdjusterSchedule: 12-Hour NIGHT Shift 7PM - 7AM (3-2-2-3 continental schedule)Start Date: As soon as possibleLocation: 315 Knowlton Rd, Knowlton, Quebec J0E 1V0, Canada (KDC/ONE)Reports to: Maintenance SupervisorSalary range: $23.49/hour + $2.50/hour NIGHT Premium Apply Your Mechanical Expertise to Keep Production Lines MovingDo you possess strong mechanical aptitude, manual dexterity, and a knack for troubl
- Job Title: Service Desk ManagerDepartment: Technology / ITLocation: Greater Vancouver Area, BC, Canada (Hybrid/Remote options as applicable)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: Head of Technical Service and OperationsDirect Reports: 2x Service Desk Team LeadsTeam PurposeThe Technology team delivers the IT services required to support ongoing operations and business growth. The department equips distributed frontline staff andJob Title: Service Desk ManagerDepartment: Technology / ITLocation: Greater Vancouver Area, BC, Canada (Hybrid/Remote options as applicable)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: Head of Technical Service and OperationsDirect Reports: 2x Service Desk Team LeadsTeam PurposeThe Technology team delivers the IT services required to support ongoing operations and business growth. The department equips distributed frontline staff and
- Location: Edmonton or Calgary, ABWork Model: Hybrid (Mon, Tues, Thurs in office / Weds, Fri from home)Travel: 10% to sites and potential travel to USA for meetingsHigh Level Description:The Senior Engineer oversees the design of expansion and maintenance capital projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications and processes and operational reliability requirements within project bLocation: Edmonton or Calgary, ABWork Model: Hybrid (Mon, Tues, Thurs in office / Weds, Fri from home)Travel: 10% to sites and potential travel to USA for meetingsHigh Level Description:The Senior Engineer oversees the design of expansion and maintenance capital projects executed by Engineering service providers, ensuring compliance with regulatory requirements, Enbridge specifications and processes and operational reliability requirements within project b
- Welcome to Cascades!Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join FABRICIO SMILLO's team as a Technical Expert in Warrenton and help build a more sustainable future.Your BenefitsBecause taking care of our people is in our nature, you will have:An annual salary between $115,000 and $140,000, depending on experienceProfit sharing and an employee share purchase programA hWelcome to Cascades!Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join FABRICIO SMILLO's team as a Technical Expert in Warrenton and help build a more sustainable future.Your BenefitsBecause taking care of our people is in our nature, you will have:An annual salary between $115,000 and $140,000, depending on experienceProfit sharing and an employee share purchase programA h
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!Location: Montreal, QCSchedule: Monday to Friday, 9 am to 5 pmStart Date: ASAPAdvantagesCompetitive pay rateContract: 6 months with possibility of extensionSchedule: Monday to Friday Responsibilities• Enter orAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!Location: Montreal, QCSchedule: Monday to Friday, 9 am to 5 pmStart Date: ASAPAdvantagesCompetitive pay rateContract: 6 months with possibility of extensionSchedule: Monday to Friday Responsibilities• Enter or
- You want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacationYou want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacation
- Looking to leverage your sales and client relationship experience with a reputable company?Our client, an established organization with over 15 years of industry expertise, is seeking a Sales and Administrative Coordinator to join its Montreal team. In this key role, your contributions will have a direct and tangible impact on the company's success!Position Details:Title: Sales and Administrative CoordinatorLocation: Montreal, QCStatus: Permanent, full-timLooking to leverage your sales and client relationship experience with a reputable company?Our client, an established organization with over 15 years of industry expertise, is seeking a Sales and Administrative Coordinator to join its Montreal team. In this key role, your contributions will have a direct and tangible impact on the company's success!Position Details:Title: Sales and Administrative CoordinatorLocation: Montreal, QCStatus: Permanent, full-tim
- IT Support AnalystDepartment: Technology / Service DeliveryLocation: Burnaby, British Columbia, Canada (Local & Remote)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: IT Service Delivery ManagerTeam PurposeThe Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.Role PurposeReporting to the IT Service Delivery Manager,IT Support AnalystDepartment: Technology / Service DeliveryLocation: Burnaby, British Columbia, Canada (Local & Remote)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: IT Service Delivery ManagerTeam PurposeThe Technology team provides essential IT services and systems that enable retail and support office teams to perform effectively and deliver an exceptional customer experience.Role PurposeReporting to the IT Service Delivery Manager,
- 433A Millwright (Sole On-Site Lead)Durham Region, ON (Near Whitby / Oshawa)Day Shift 7:00 AM – 3:00 PM (Mon–Fri) + OTUp to $48.00/hourFull-Time, Permanent Direct HireSole on-site lead maintenance role for a specialized light-manufacturing and packaging plant in the Durham Region. You take direct ownership of facility mechanical, electrical, and thermal infrastructure, reporting to the local Plant Manager with remote technical support from corporate engin433A Millwright (Sole On-Site Lead)Durham Region, ON (Near Whitby / Oshawa)Day Shift 7:00 AM – 3:00 PM (Mon–Fri) + OTUp to $48.00/hourFull-Time, Permanent Direct HireSole on-site lead maintenance role for a specialized light-manufacturing and packaging plant in the Durham Region. You take direct ownership of facility mechanical, electrical, and thermal infrastructure, reporting to the local Plant Manager with remote technical support from corporate engin
- Propel Your Career: Sales and Administrative Coordinator (Montreal)Looking to leverage your expertise in sales and client relationship management with a reputable company? Our client, an established organization with over 15 years of industry expertise, is seeking a Sales and Administrative Coordinator to join its Montreal team. In this key role, your contributions will have a direct and tangible impact on the company's success!Position Details:- Title: SaPropel Your Career: Sales and Administrative Coordinator (Montreal)Looking to leverage your expertise in sales and client relationship management with a reputable company? Our client, an established organization with over 15 years of industry expertise, is seeking a Sales and Administrative Coordinator to join its Montreal team. In this key role, your contributions will have a direct and tangible impact on the company's success!Position Details:- Title: Sa
- Important leader in the distribution of industrial fluid handling products located in South Shore of Montreal is seeking a dedicated and competent service technician.Position: Service TechnicianType: PermanentSalary: $32 and more depending on experienceSchedule: Day shift: Monday to Friday from 8:00 am to 4:30 pmLocation: South Shore of MontrealAdvantagesHere are the benefits for this service technician position located in South Shore of Montreal :- CompetImportant leader in the distribution of industrial fluid handling products located in South Shore of Montreal is seeking a dedicated and competent service technician.Position: Service TechnicianType: PermanentSalary: $32 and more depending on experienceSchedule: Day shift: Monday to Friday from 8:00 am to 4:30 pmLocation: South Shore of MontrealAdvantagesHere are the benefits for this service technician position located in South Shore of Montreal :- Compet
- Welcome to Cascades!Greenpac Mill is seeking a Mechanical Reliability Engineer to improve equipment reliability, optimize asset performance, and support continuous improvement initiatives within our state-of-the-art paper manufacturing operation. This role combines reliability engineering principles with mechanical engineering expertise to reduce unplanned downtime, eliminate recurring equipment failures, and support capital improvement projects across theWelcome to Cascades!Greenpac Mill is seeking a Mechanical Reliability Engineer to improve equipment reliability, optimize asset performance, and support continuous improvement initiatives within our state-of-the-art paper manufacturing operation. This role combines reliability engineering principles with mechanical engineering expertise to reduce unplanned downtime, eliminate recurring equipment failures, and support capital improvement projects across the
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Important leader in the distribution of industrial fluid handling products located in South Shore of Montreal is seeking a dedicated and competent service technician.Position: Service TechnicianType: PermanentSalary: $32 and more depending on experienceSchedule: Day shift: Monday to Friday from 8:00 am to 4:30 pmLocation: South Shore of MontrealAdvantagesHere are the benefits for this service technician position located in South Shore of Montreal :- CompetImportant leader in the distribution of industrial fluid handling products located in South Shore of Montreal is seeking a dedicated and competent service technician.Position: Service TechnicianType: PermanentSalary: $32 and more depending on experienceSchedule: Day shift: Monday to Friday from 8:00 am to 4:30 pmLocation: South Shore of MontrealAdvantagesHere are the benefits for this service technician position located in South Shore of Montreal :- Compet
- Looking to leverage your customer service and administrative support experience with a reputable company?Our client, a well-established company with over 15 years of industry leadership, is seeking a Sales and Administration Coordinator to play a pivotal role in their Montreal offices.At a Glance:- Salary: $50,000 to $55,000 per year- Schedule: Monday to Friday, 7:00 AM to 4:00 PM (Full-time)- Work Mode: 100% on-site (Montreal)Advantages- Four weeks of vacLooking to leverage your customer service and administrative support experience with a reputable company?Our client, a well-established company with over 15 years of industry leadership, is seeking a Sales and Administration Coordinator to play a pivotal role in their Montreal offices.At a Glance:- Salary: $50,000 to $55,000 per year- Schedule: Monday to Friday, 7:00 AM to 4:00 PM (Full-time)- Work Mode: 100% on-site (Montreal)Advantages- Four weeks of vac
- You want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $60,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacationYou want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $60,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacation
- We are seeking a highly motivated and experienced Service Desk Technician to join our IT Service Desk team. This role provides essential first-line technical support to our service department, troubleshooting infrastructure issues (servers, networks, phone systems, and cloud infrastructure, including Office 365) to ensure seamless operations for our clients remotely. This role requires an individual who thrives under pressure and possesses an unwavering coWe are seeking a highly motivated and experienced Service Desk Technician to join our IT Service Desk team. This role provides essential first-line technical support to our service department, troubleshooting infrastructure issues (servers, networks, phone systems, and cloud infrastructure, including Office 365) to ensure seamless operations for our clients remotely. This role requires an individual who thrives under pressure and possesses an unwavering co
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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