- Are you a smart and capable Tech Savvy individual, if so a well known Tech Group (Part of major Global Organization) is dedicated to improving seniors' quality of life through creative technology. They possess a strong belief in development, manufacturing and selling sophisticated electronic locking, resident monitoring and emergency call technologies throughout North America.They have a fast-paced environment where hard work, initiative, teamwork and flexAre you a smart and capable Tech Savvy individual, if so a well known Tech Group (Part of major Global Organization) is dedicated to improving seniors' quality of life through creative technology. They possess a strong belief in development, manufacturing and selling sophisticated electronic locking, resident monitoring and emergency call technologies throughout North America.They have a fast-paced environment where hard work, initiative, teamwork and flex
- Are you passionate about customer service? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in!We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative you will be responsible for providing a superior Customer experience while reducing Customer downtime by providingAre you passionate about customer service? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in!We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative you will be responsible for providing a superior Customer experience while reducing Customer downtime by providing
- Are you passionate about customer service? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in!We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative you will be responsible for providing a superior Customer experience while reducing Customer downtime by providingAre you passionate about customer service? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in!We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative you will be responsible for providing a superior Customer experience while reducing Customer downtime by providing
- Are you ready to take your career to the next level? We have an exciting opportunity for a Consumer Care IT Lead to join our dynamic team!Position: Consumer Care IT LeadAvailabilities: Full-time weekdays with some flexibility requiredSalary: $26 per hourAre you a tech-savvy individual with a passion for problem-solving? Do you have experience troubleshooting technical issues and providing excellent customer service? If so, we want to hear from you!AdvantagAre you ready to take your career to the next level? We have an exciting opportunity for a Consumer Care IT Lead to join our dynamic team!Position: Consumer Care IT LeadAvailabilities: Full-time weekdays with some flexibility requiredSalary: $26 per hourAre you a tech-savvy individual with a passion for problem-solving? Do you have experience troubleshooting technical issues and providing excellent customer service? If so, we want to hear from you!Advantag
- Are you able to multitask effectively with attention to detail? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in!We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative, you will be responsible for providing a superior Customer experience while reducing CustomerAre you able to multitask effectively with attention to detail? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in!We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative, you will be responsible for providing a superior Customer experience while reducing Customer
- Do you have customer service experience? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in!We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative, you will be responsible for providing a superior Customer experience while reducing Customer downtime by providing RDo you have customer service experience? Do you have solid Problem Solving Skills? Do you have excellent critical thinking and decision making? We have a role you would be interested in!We're currently looking for a Customer and Technical Support Representative for our client in Saint John. As a Customer and Technical Support Representative, you will be responsible for providing a superior Customer experience while reducing Customer downtime by providing R
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- Are you a seasoned Application Support Analyst with a knack for problem-solving and a passion for optimizing performance? Our Calgary government client is seeking 3 Senior Application Support Analysts to join their team. As a key member, you'll collaborate with clients, support staff, and project teams to ensure the seamless operation of our suite of applications. Apply now and take your career to the next level!Advantages• Enjoy the flexibility of a hybriAre you a seasoned Application Support Analyst with a knack for problem-solving and a passion for optimizing performance? Our Calgary government client is seeking 3 Senior Application Support Analysts to join their team. As a key member, you'll collaborate with clients, support staff, and project teams to ensure the seamless operation of our suite of applications. Apply now and take your career to the next level!Advantages• Enjoy the flexibility of a hybri
- This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be consideredThis position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Xerox is a premium brand and customers globally associate that with a belief that they will always be treated with the utmost care, knowledge, and professionalism. Based on performance, individuals in this role can be considered
- General Accountability:Reporting to Assistant Manager and Senior Structural Maintenance Engineer, theStructural Technologist provides technical support and design expertise in relation to structural engineering designs for TTC's buildings, maintenance facilities and transit facilities. The Structural Technologist will retrieve as-built drawings, conduct site surveys,define design scopes, complete designs, and prepare conceptual and final drawings. The desiGeneral Accountability:Reporting to Assistant Manager and Senior Structural Maintenance Engineer, theStructural Technologist provides technical support and design expertise in relation to structural engineering designs for TTC's buildings, maintenance facilities and transit facilities. The Structural Technologist will retrieve as-built drawings, conduct site surveys,define design scopes, complete designs, and prepare conceptual and final drawings. The desi
- General Accountability:Reporting to Assistant Manager and Senior Engineer – Electrical, the ElectricalTechnologist provides technical support and design expertise in relation to electrical engineering designs for TTC's buildings, maintenance facilities and transit facilities. The Electrical Technologist will retrieve as-built drawings, conduct site surveys, define design scopes, complete designs, prepare conceptual and final drawings, and contribute to theGeneral Accountability:Reporting to Assistant Manager and Senior Engineer – Electrical, the ElectricalTechnologist provides technical support and design expertise in relation to electrical engineering designs for TTC's buildings, maintenance facilities and transit facilities. The Electrical Technologist will retrieve as-built drawings, conduct site surveys, define design scopes, complete designs, prepare conceptual and final drawings, and contribute to the
- Are you an experienced Technical Operations Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Technical Operations Analyst to join their talented team on a 3 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a Technical Operations Analyst with our client, you’ll receive:- Highly competitive markAre you an experienced Technical Operations Analyst in search of your next contract opportunity? Our high-profile client is seeking to hire a Technical Operations Analyst to join their talented team on a 3 month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a Technical Operations Analyst with our client, you’ll receive:- Highly competitive mark
- We are looking for an IT specialist who is strong with VBA but has modern programming languages as we will be switching from VBA to a more modern framework. This individual will wear multiple hats and need to understand networking, deskside support plus any other user issues that can and will come up in a day to day situation. AdvantagesThere will be occasional after hours work and some travel to Montreal and Vancouver involved as well.ResponsibilitiesRespWe are looking for an IT specialist who is strong with VBA but has modern programming languages as we will be switching from VBA to a more modern framework. This individual will wear multiple hats and need to understand networking, deskside support plus any other user issues that can and will come up in a day to day situation. AdvantagesThere will be occasional after hours work and some travel to Montreal and Vancouver involved as well.ResponsibilitiesResp
- We are a leading provider of IT services to the Federal Government, committed to delivering innovative solutions that meet our clients' evolving needs. We are currently seeking a Technical Architect to join our team and support a long-term Federal Government contract focused on the maintenance, life cycling, consistency, and alignment of an information systems network.As a Technical Architect, you will work closely with client stakeholders to understand thWe are a leading provider of IT services to the Federal Government, committed to delivering innovative solutions that meet our clients' evolving needs. We are currently seeking a Technical Architect to join our team and support a long-term Federal Government contract focused on the maintenance, life cycling, consistency, and alignment of an information systems network.As a Technical Architect, you will work closely with client stakeholders to understand th
- Are you a dynamic and experienced technician? Do you like variety in your day to day functions? If so, this could be the career for you!Our “Coffee” client who has been in business for 30+ years is looking to add a PERMANENT Field Service Technician to their team! This role is located in the Mississauga area near Dixie Road and Highway 401. The Field Service Technician works with Service Coordinators and Service Managers to deliver, install, inspect, repaiAre you a dynamic and experienced technician? Do you like variety in your day to day functions? If so, this could be the career for you!Our “Coffee” client who has been in business for 30+ years is looking to add a PERMANENT Field Service Technician to their team! This role is located in the Mississauga area near Dixie Road and Highway 401. The Field Service Technician works with Service Coordinators and Service Managers to deliver, install, inspect, repai
- Are you a dynamic and experienced technician? Do you like variety in your day to day functions? If so, this could be the career for you!Our “Coffee” client who has been in business for 30+ years is looking to add a PERMANENT Field Service Technician to their team! This role is located in the Mississauga area near Dixie Road and Highway 401. The Field Service Technician works with Service Coordinators and Service Managers to deliver, install, inspect, repaiAre you a dynamic and experienced technician? Do you like variety in your day to day functions? If so, this could be the career for you!Our “Coffee” client who has been in business for 30+ years is looking to add a PERMANENT Field Service Technician to their team! This role is located in the Mississauga area near Dixie Road and Highway 401. The Field Service Technician works with Service Coordinators and Service Managers to deliver, install, inspect, repai
- Position Description:Our client, is seeking to hire one (1) Standards Technologist to assist with daily processing and administration of TTC Design Standards revisions in Standards Section, Technical Support, Engineering, Construction and Expansion (ECE).The Standards Technologist will report to the Manager – Standards, and work closely with other Standards team members and staff in ECE and TTC Operations as required.Standards Technologist will be requiredPosition Description:Our client, is seeking to hire one (1) Standards Technologist to assist with daily processing and administration of TTC Design Standards revisions in Standards Section, Technical Support, Engineering, Construction and Expansion (ECE).The Standards Technologist will report to the Manager – Standards, and work closely with other Standards team members and staff in ECE and TTC Operations as required.Standards Technologist will be required
- One of our clients is looking for a technically skilled candidate with good problem-solving ability for the position of Bilingual IT support. My client is looking for someone with good interpersonal skills as they will interact with colleagues from various departments and clients. The candidate must understand the users technical needs and understand their problems and implement effective solutions to them.AdvantagesGrowth plansFlexible work scheduleGreatOne of our clients is looking for a technically skilled candidate with good problem-solving ability for the position of Bilingual IT support. My client is looking for someone with good interpersonal skills as they will interact with colleagues from various departments and clients. The candidate must understand the users technical needs and understand their problems and implement effective solutions to them.AdvantagesGrowth plansFlexible work scheduleGreat
- One of our clients is looking for a technically skilled candidate with good problem-solving ability for the position of Application support . The candidate must understand the user's technical needs and understand their problems and implement effective solutions to them Field service management applications and other relative applicationsAdvantagesADVANTAGESGrowth plansFlexible work scheduleGreat place to workBenefits programPension plansTuition fee reimbOne of our clients is looking for a technically skilled candidate with good problem-solving ability for the position of Application support . The candidate must understand the user's technical needs and understand their problems and implement effective solutions to them Field service management applications and other relative applicationsAdvantagesADVANTAGESGrowth plansFlexible work scheduleGreat place to workBenefits programPension plansTuition fee reimb
- We are seeking an experienced Senior Design Engineer for a well established engineering consulting client of ours in the Sea to Sky area. This position function within a hybrid work environment, relocation assistance can be provided for qualified candidates. The Design Engineer will oversee projects involving road and utility improvements and replacements, stormwater management, erosion and sediment control and major residential, commercial, and industrialWe are seeking an experienced Senior Design Engineer for a well established engineering consulting client of ours in the Sea to Sky area. This position function within a hybrid work environment, relocation assistance can be provided for qualified candidates. The Design Engineer will oversee projects involving road and utility improvements and replacements, stormwater management, erosion and sediment control and major residential, commercial, and industrial
- Our client in the Freight Forwarding and Customs industry is actively seeking Customs Rater with 5 years of experience.Do you have your CSS Certificate? Do you have 5+ years of experience in customs?If you're interested in the role or know someone who would be a good fit, please send your email to:melissa.cumetti@randstad.caphilippe.pilon@randstad.caAdvantages- Permanent full time position- Office in Beauharnois- Salary dependent on experience, 50-75k (negOur client in the Freight Forwarding and Customs industry is actively seeking Customs Rater with 5 years of experience.Do you have your CSS Certificate? Do you have 5+ years of experience in customs?If you're interested in the role or know someone who would be a good fit, please send your email to:melissa.cumetti@randstad.caphilippe.pilon@randstad.caAdvantages- Permanent full time position- Office in Beauharnois- Salary dependent on experience, 50-75k (neg
- Are you bilingual in French and English? Do you have a passion for customer service? Do you enjoy problem-solving? Are you interested in working in a fast-paced environment? Then we have the job for YOU!Randstad is recruiting for bilingual Technical Support Representative for a client in Mississauga!We are looking for fulltime candidates who would be interested in a 3 month contract to perm opportunityMonday - Friday: 7am - 6pm (9 hour shift within thoseAre you bilingual in French and English? Do you have a passion for customer service? Do you enjoy problem-solving? Are you interested in working in a fast-paced environment? Then we have the job for YOU!Randstad is recruiting for bilingual Technical Support Representative for a client in Mississauga!We are looking for fulltime candidates who would be interested in a 3 month contract to perm opportunityMonday - Friday: 7am - 6pm (9 hour shift within those
- Senior Technical Professional-E&IWelcome home!At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first! At our campus in Pryor, Oklahoma you can develop your full potential, sustainably, by applying your expertise within the Cascades Tissue Group division of our team as a Senior Technical Professional/E&I. SENIOR TECHNCIAL PROFESSIONAL – E&IReporting to the Maintenance Manager your mission is to carrySenior Technical Professional-E&IWelcome home!At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first! At our campus in Pryor, Oklahoma you can develop your full potential, sustainably, by applying your expertise within the Cascades Tissue Group division of our team as a Senior Technical Professional/E&I. SENIOR TECHNCIAL PROFESSIONAL – E&IReporting to the Maintenance Manager your mission is to carry
- We are a high performance Private Cloud Hosting company with 20 staff serving law firms. Weprovide end-to-end IT support, infrastructure hosting, major upgrades/installations andadvanced cloud work.We are looking for a strong candidate with 3 to 5 years experience in an end user technicalsupport role with a desire to develop their technical and customer service skills. This positionincludes significant opportunity for skills development, independent work,We are a high performance Private Cloud Hosting company with 20 staff serving law firms. Weprovide end-to-end IT support, infrastructure hosting, major upgrades/installations andadvanced cloud work.We are looking for a strong candidate with 3 to 5 years experience in an end user technicalsupport role with a desire to develop their technical and customer service skills. This positionincludes significant opportunity for skills development, independent work,
- This is a contract position for a Application Support Specialist for our public sector client.Work location: OrilliaDuration: Six Months7.25 hours/dayThis is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)AdvantagesGood compensation working on projects that will make a difference to the people of Ontario.Responsibilities- ProvThis is a contract position for a Application Support Specialist for our public sector client.Work location: OrilliaDuration: Six Months7.25 hours/dayThis is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)AdvantagesGood compensation working on projects that will make a difference to the people of Ontario.Responsibilities- Prov
- System and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAsSystem and Network Administrator N3Are you a senior IT technician with more than 5 years of experience in infrastructure management? Do you want to join a team where creativity and technological innovation will be your daily life? We are looking for an L3 system administrator with “generalist” experience at both the network and system level and ready to become an agent of change in a multi-client environment. If so, this opportunity is for you!AdvantagesAs
- Our client in the transport industry in Dorval is currently looking for a Senior Customs SpecialistSpecializing in worldwide logistics and customs brokerage with over 20 years experience in the industry is currently looking for a Senior Customs Specialist to join their well respected and established company located in Dorval.If you have 7+ years experience in handling customs, then this is the job for you! We want to hear from you!Apply now!Advantages- PeOur client in the transport industry in Dorval is currently looking for a Senior Customs SpecialistSpecializing in worldwide logistics and customs brokerage with over 20 years experience in the industry is currently looking for a Senior Customs Specialist to join their well respected and established company located in Dorval.If you have 7+ years experience in handling customs, then this is the job for you! We want to hear from you!Apply now!Advantages- Pe
- The Director of Engineering is a key member of the senior management teamresponsible for providing leadership and growth through ongoing skillsdevelopment for the Engineering Department. This is an onsite position.___________________________________________________________________________________AdvantagesBenefits:Competitive SalaryGRSP matchHealth Spending AccountPaid time offLong/short term disability insuranceResponsibilitiesYour Role:● Act as a mentorThe Director of Engineering is a key member of the senior management teamresponsible for providing leadership and growth through ongoing skillsdevelopment for the Engineering Department. This is an onsite position.___________________________________________________________________________________AdvantagesBenefits:Competitive SalaryGRSP matchHealth Spending AccountPaid time offLong/short term disability insuranceResponsibilitiesYour Role:● Act as a mentor
- Our client in the Freight Forwarding and Customs industry is actively seeking Customs Rater with 5 years of experience.Do you have your CSS Certificate? Do you have 5+ years of experience in customs?If you're interested in the role or know someone who would be a good fit, please send your email to:melissa.cumetti@randstad.caphilippe.pilon@randstad.caAdvantages- Permanent full time position- Office in Beauharnois- Salary dependent on experience, 50-75k (negOur client in the Freight Forwarding and Customs industry is actively seeking Customs Rater with 5 years of experience.Do you have your CSS Certificate? Do you have 5+ years of experience in customs?If you're interested in the role or know someone who would be a good fit, please send your email to:melissa.cumetti@randstad.caphilippe.pilon@randstad.caAdvantages- Permanent full time position- Office in Beauharnois- Salary dependent on experience, 50-75k (neg
- This is a contract position for a Specialized IT Consultant for our public sector client.Work location: Downtown TorontoDuration: Three Months7.25 hours/dayThis is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)AdvantagesGood compensation working on projects that will make a difference to the people of Ontario.ResponsibilitiesThis is a contract position for a Specialized IT Consultant for our public sector client.Work location: Downtown TorontoDuration: Three Months7.25 hours/dayThis is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)AdvantagesGood compensation working on projects that will make a difference to the people of Ontario.Responsibilities
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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