- We are seeking a highly accomplished IT Analyst V - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier Level 3 application support, incident management, and operational resiliency capacity, specializing in overseeing complex Java/J2EE application environments in a load-balanced, service-oriented architecture.As a principal technical support analyst, you will bridge the gap between appliWe are seeking a highly accomplished IT Analyst V - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier Level 3 application support, incident management, and operational resiliency capacity, specializing in overseeing complex Java/J2EE application environments in a load-balanced, service-oriented architecture.As a principal technical support analyst, you will bridge the gap between appli
- We are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key IT Service Management (ITSM), Change Enablement, and technical support governance capacity, specializing in overseeing and coordinating daily technology change requests across multi-disciplinary operational teams.As an IT Analyst IV, you will bridge the gap between technical infrastructurWe are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key IT Service Management (ITSM), Change Enablement, and technical support governance capacity, specializing in overseeing and coordinating daily technology change requests across multi-disciplinary operational teams.As an IT Analyst IV, you will bridge the gap between technical infrastructur
- Our client, is seeking an analytical, detail-oriented Product Information Analyst (PIM / L1 Technical Support) to serve as a Subject Matter Expert (SME) for their Next-Gen Product Information Management (PIM) platform implementation.In this critical technical support and data analysis role, you will act as the primary guardian of the digital product catalog, bridging the gap between back-end system configurations and front-end customer experiences. You wilOur client, is seeking an analytical, detail-oriented Product Information Analyst (PIM / L1 Technical Support) to serve as a Subject Matter Expert (SME) for their Next-Gen Product Information Management (PIM) platform implementation.In this critical technical support and data analysis role, you will act as the primary guardian of the digital product catalog, bridging the gap between back-end system configurations and front-end customer experiences. You wil
- Are you a passionate problem-solver looking to elevate your career and make a tangible impact in the realm of customer care? We are currently seeking a highly motivated and detail-oriented Technical Client Support Specialist to join our client's dynamic, innovative, and rapidly growing team. In today’s fast-paced, technology-driven world, providing exceptional customer care is the cornerstone of business success. If you have a knack for untangling complexAre you a passionate problem-solver looking to elevate your career and make a tangible impact in the realm of customer care? We are currently seeking a highly motivated and detail-oriented Technical Client Support Specialist to join our client's dynamic, innovative, and rapidly growing team. In today’s fast-paced, technology-driven world, providing exceptional customer care is the cornerstone of business success. If you have a knack for untangling complex
- We are seeking a proactive and motivated Junior Systems Administrator/Operations Support Specialist for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a vital systems administration, IT infrastructure operations, and technical support capacity, specializing in maintaining day-to-day computer systems, managing user access, and ensuring optimal platform availability.Operating fully onsite in Toronto, you will deliveWe are seeking a proactive and motivated Junior Systems Administrator/Operations Support Specialist for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a vital systems administration, IT infrastructure operations, and technical support capacity, specializing in maintaining day-to-day computer systems, managing user access, and ensuring optimal platform availability.Operating fully onsite in Toronto, you will delive
- We are seeking an experienced Structural Engineer to work closely within a our clients team of engineers, project managers and CAD Designers to take building design concepts into manufacturing. The Structural Engineer is responsible for delivering safe, efficient, and high-quality structural designs for projects and products. Working across all stages of the project lifecycle, from conceptual design and structural analysis through manufacturing and on-siteWe are seeking an experienced Structural Engineer to work closely within a our clients team of engineers, project managers and CAD Designers to take building design concepts into manufacturing. The Structural Engineer is responsible for delivering safe, efficient, and high-quality structural designs for projects and products. Working across all stages of the project lifecycle, from conceptual design and structural analysis through manufacturing and on-site
- Customer Excellence SpecialistMontreal (Downtown)Temporary Contract (3 to 6 months with possibility of extension or permanent hire)Schedule: 40 hours/week, day shift (Monday to Friday)Salary: $20.00 to $21.00 / hourOur client, a renowned leader in pre-employment screening and corporate background check solutions, is currently seeking a Customer Excellence Specialist to join their dynamic team located in the heart of Montreal. In this stimulating role withiCustomer Excellence SpecialistMontreal (Downtown)Temporary Contract (3 to 6 months with possibility of extension or permanent hire)Schedule: 40 hours/week, day shift (Monday to Friday)Salary: $20.00 to $21.00 / hourOur client, a renowned leader in pre-employment screening and corporate background check solutions, is currently seeking a Customer Excellence Specialist to join their dynamic team located in the heart of Montreal. In this stimulating role withi
- Do you stand out for your quick thinking, resourcefulness, and natural interpersonal skills? Looking to grow at the intersection of personalized customer service and tech support in the heart of Montreal?Our client, a recognized leader in pre-employment screening and corporate background check solutions, is seeking a Customer Excellence Specialist to join its dynamic downtown team.Your Day-to-Day:As the primary point of contact for candidates and corporateDo you stand out for your quick thinking, resourcefulness, and natural interpersonal skills? Looking to grow at the intersection of personalized customer service and tech support in the heart of Montreal?Our client, a recognized leader in pre-employment screening and corporate background check solutions, is seeking a Customer Excellence Specialist to join its dynamic downtown team.Your Day-to-Day:As the primary point of contact for candidates and corporate
- We are seeking a proactive and skilled IT - Info Security Analyst II for an enterprise-level contract opportunity based in Toronto. In this role, you will take on an important cybersecurity engineering, platform administration, and security analytics capacity, specializing in managing, optimizing, and supporting enterprise Security Information and Event Management (SIEM) platforms.As an Info Security Analyst II, you will serve as a key technical contributWe are seeking a proactive and skilled IT - Info Security Analyst II for an enterprise-level contract opportunity based in Toronto. In this role, you will take on an important cybersecurity engineering, platform administration, and security analytics capacity, specializing in managing, optimizing, and supporting enterprise Security Information and Event Management (SIEM) platforms.As an Info Security Analyst II, you will serve as a key technical contribut
- Status: Full Time - PermanentPosition: Assembler AdjusterSchedule: 12-Hour NIGHT Shift 7PM - 7AM (3-2-2-3 continental schedule)Start Date: As soon as possibleLocation: 315 Knowlton Rd, Knowlton, Quebec J0E 1V0, Canada (KDC/ONE)Reports to: Maintenance SupervisorSalary range: $23.49/hour + $2.50/hour NIGHT Premium Apply Your Mechanical Expertise to Keep Production Lines MovingDo you possess strong mechanical aptitude, manual dexterity, and a knack for troublStatus: Full Time - PermanentPosition: Assembler AdjusterSchedule: 12-Hour NIGHT Shift 7PM - 7AM (3-2-2-3 continental schedule)Start Date: As soon as possibleLocation: 315 Knowlton Rd, Knowlton, Quebec J0E 1V0, Canada (KDC/ONE)Reports to: Maintenance SupervisorSalary range: $23.49/hour + $2.50/hour NIGHT Premium Apply Your Mechanical Expertise to Keep Production Lines MovingDo you possess strong mechanical aptitude, manual dexterity, and a knack for troubl
- Job Title: Service Desk ManagerDepartment: Technology / ITLocation: Greater Vancouver Area, BC, Canada (Hybrid/Remote options as applicable)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: Head of Technical Service and OperationsDirect Reports: 2x Service Desk Team LeadsTeam PurposeThe Technology team delivers the IT services required to support ongoing operations and business growth. The department equips distributed frontline staff andJob Title: Service Desk ManagerDepartment: Technology / ITLocation: Greater Vancouver Area, BC, Canada (Hybrid/Remote options as applicable)Employment Type: Full-time, Permanent (40 hours/week)Reporting To: Head of Technical Service and OperationsDirect Reports: 2x Service Desk Team LeadsTeam PurposeThe Technology team delivers the IT services required to support ongoing operations and business growth. The department equips distributed frontline staff and
- Welcome to Cascades!Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join FABRICIO SMILLO's team as a Technical Expert in Warrenton and help build a more sustainable future.Your BenefitsBecause taking care of our people is in our nature, you will have:An annual salary between $115,000 and $140,000, depending on experienceProfit sharing and an employee share purchase programA hWelcome to Cascades!Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join FABRICIO SMILLO's team as a Technical Expert in Warrenton and help build a more sustainable future.Your BenefitsBecause taking care of our people is in our nature, you will have:An annual salary between $115,000 and $140,000, depending on experienceProfit sharing and an employee share purchase programA h
- Reporting to the Manager, Engineering, the incumbent provides engineering support services that help maintain the technical soundness, reliability, safety and cost-effectiveness of Toronto Hydro’s Electrical Distribution Power System. The role supports the development and management of maintenance plans for distribution and substation assets, including deficiency review and prioritization, asset condition assessment enhancements, data analysis and insightReporting to the Manager, Engineering, the incumbent provides engineering support services that help maintain the technical soundness, reliability, safety and cost-effectiveness of Toronto Hydro’s Electrical Distribution Power System. The role supports the development and management of maintenance plans for distribution and substation assets, including deficiency review and prioritization, asset condition assessment enhancements, data analysis and insight
- You want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacationYou want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $55,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacation
- Looking to leverage your sales and client relationship experience with a reputable company?Our client, an established organization with over 15 years of industry expertise, is seeking a Sales and Administrative Coordinator to join its Montreal team. In this key role, your contributions will have a direct and tangible impact on the company's success!Position Details:Title: Sales and Administrative CoordinatorLocation: Montreal, QCStatus: Permanent, full-timLooking to leverage your sales and client relationship experience with a reputable company?Our client, an established organization with over 15 years of industry expertise, is seeking a Sales and Administrative Coordinator to join its Montreal team. In this key role, your contributions will have a direct and tangible impact on the company's success!Position Details:Title: Sales and Administrative CoordinatorLocation: Montreal, QCStatus: Permanent, full-tim
- Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!Location: Montreal, QCSchedule: Monday to Friday, 9 am to 5 pmStart Date: ASAPAdvantagesCompetitive pay rateContract: 6 months with possibility of extensionSchedule: Monday to Friday Responsibilities• Enter orAre you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?If so, this role may be for you!Location: Montreal, QCSchedule: Monday to Friday, 9 am to 5 pmStart Date: ASAPAdvantagesCompetitive pay rateContract: 6 months with possibility of extensionSchedule: Monday to Friday Responsibilities• Enter or
- Propel Your Career: Sales and Administrative Coordinator (Montreal)Looking to leverage your expertise in sales and client relationship management with a reputable company? Our client, an established organization with over 15 years of industry expertise, is seeking a Sales and Administrative Coordinator to join its Montreal team. In this key role, your contributions will have a direct and tangible impact on the company's success!Position Details:- Title: SaPropel Your Career: Sales and Administrative Coordinator (Montreal)Looking to leverage your expertise in sales and client relationship management with a reputable company? Our client, an established organization with over 15 years of industry expertise, is seeking a Sales and Administrative Coordinator to join its Montreal team. In this key role, your contributions will have a direct and tangible impact on the company's success!Position Details:- Title: Sa
- Are you a natural problem-solver looking to shine in a supportive environment? Our client, a leading global manufacturer, is seeking a dedicated Customer Service Representative for their collaborative team in Milton, Ontario. In this permanent hybrid role, you will balance inside sales and technical support, ensuring premier service for key accounts. You will join a fast-paced team of professionals working together to solve supply chain challenges and deliAre you a natural problem-solver looking to shine in a supportive environment? Our client, a leading global manufacturer, is seeking a dedicated Customer Service Representative for their collaborative team in Milton, Ontario. In this permanent hybrid role, you will balance inside sales and technical support, ensuring premier service for key accounts. You will join a fast-paced team of professionals working together to solve supply chain challenges and deli
- $21/hrLocation: Argentia Road , MississaugaJob Responsibilities: Identification of Parts Requirements, Purchasing, and SourcingProvide a high level of customer service, responding to technician, service coordinator, and customer needs and working to satisfy expectationsAdvise inventory parts pricing and availabilityWork with the service team to create timely responses and shipments for customers in breakdown and deficiency scenariosWork with HQ Logistics a$21/hrLocation: Argentia Road , MississaugaJob Responsibilities: Identification of Parts Requirements, Purchasing, and SourcingProvide a high level of customer service, responding to technician, service coordinator, and customer needs and working to satisfy expectationsAdvise inventory parts pricing and availabilityWork with the service team to create timely responses and shipments for customers in breakdown and deficiency scenariosWork with HQ Logistics a
- Important leader in the distribution of industrial fluid handling products located in South Shore of Montreal is seeking a dedicated and competent service technician.Position: Service TechnicianType: PermanentSalary: $32 and more depending on experienceSchedule: Day shift: Monday to Friday from 8:00 am to 4:30 pmLocation: South Shore of MontrealAdvantagesHere are the benefits for this service technician position located in South Shore of Montreal :- CompetImportant leader in the distribution of industrial fluid handling products located in South Shore of Montreal is seeking a dedicated and competent service technician.Position: Service TechnicianType: PermanentSalary: $32 and more depending on experienceSchedule: Day shift: Monday to Friday from 8:00 am to 4:30 pmLocation: South Shore of MontrealAdvantagesHere are the benefits for this service technician position located in South Shore of Montreal :- Compet
- You want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $60,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacationYou want to put your sales and customer relations experience to good use in a renowned company?I’m offering you the opportunity to become a Sales and Administration Coordinator in a company with over 15 years of expertise, where your role will have a real impact on its success.Location: Montreal, QuebecJob Type: Full-time, PermanentSalary: $50,000 - $60,000 per yearSchedule: Monday to Friday, 7 AM - 4PM Mode : 100% on-siteAdvantages- Four weeks of vacation
- Are you an innovative leader in chemical formulation looking to drive product strategy for a top-tier manufacturer? We are seeking an experienced Director, R&D and Technical Services to lead product development, innovation, and technical solutions across the home care and personal care sectors. Reporting directly to the VP of New Business Development & Supply Chain, you will spearhead high-quality, cost-effective formulation development while advancing susAre you an innovative leader in chemical formulation looking to drive product strategy for a top-tier manufacturer? We are seeking an experienced Director, R&D and Technical Services to lead product development, innovation, and technical solutions across the home care and personal care sectors. Reporting directly to the VP of New Business Development & Supply Chain, you will spearhead high-quality, cost-effective formulation development while advancing sus
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Randstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand foRandstad Sourceright: We're in the business of connecting smart people with great jobs! Nespresso's recruitment partner, ensures that every recruitment reflects Nespresso's commitment to providing an exceptional customer experience and sustainable coffee!We use innovative technology and our genuine passion for people to give you the best possible experience. Randstad was founded in 1960. Our mission is to be a world leader in matching supply and demand fo
- Are you an experienced Tax Technician looking for a dynamic hybrid role in Burlington, Ontario? Our client is seeking a skilled and detail-oriented Tax Technician to join their dedicated team. In this full-time role, you will play a critical part in preparing comprehensive corporate and trust income tax filings, managing complex working papers, and ensuring full compliance with Canada Revenue Agency (CRA) standards. As a Tax Technician, you will work closeAre you an experienced Tax Technician looking for a dynamic hybrid role in Burlington, Ontario? Our client is seeking a skilled and detail-oriented Tax Technician to join their dedicated team. In this full-time role, you will play a critical part in preparing comprehensive corporate and trust income tax filings, managing complex working papers, and ensuring full compliance with Canada Revenue Agency (CRA) standards. As a Tax Technician, you will work close
- 1. Position OverviewThe IT Systems & Infrastructure Administrator is responsible for managing, maintaining,securing, and supporting the organization’s internal IT infrastructure and technologyenvironment.This individual will serve as the primary technical resource responsible for theadministration of network infrastructure, firewalls, wireless connectivity, Microsoft 365services, endpoint management, identity and access management, and overall IToperations1. Position OverviewThe IT Systems & Infrastructure Administrator is responsible for managing, maintaining,securing, and supporting the organization’s internal IT infrastructure and technologyenvironment.This individual will serve as the primary technical resource responsible for theadministration of network infrastructure, firewalls, wireless connectivity, Microsoft 365services, endpoint management, identity and access management, and overall IToperations
- Important leader in the distribution of industrial fluid handling products located in South Shore of Montreal is seeking a dedicated and competent service technician.Position: Service TechnicianType: PermanentSalary: $32 and more depending on experienceSchedule: Day shift: Monday to Friday from 8:00 am to 4:30 pmLocation: South Shore of MontrealAdvantagesHere are the benefits for this service technician position located in South Shore of Montreal :- CompetImportant leader in the distribution of industrial fluid handling products located in South Shore of Montreal is seeking a dedicated and competent service technician.Position: Service TechnicianType: PermanentSalary: $32 and more depending on experienceSchedule: Day shift: Monday to Friday from 8:00 am to 4:30 pmLocation: South Shore of MontrealAdvantagesHere are the benefits for this service technician position located in South Shore of Montreal :- Compet
- Are you an experienced System Administrator and Support Specialist in search of your next contract opportunity? Our high-profile client is seeking to hire a System Administrator and Support Specialist to join their talented team on a 12-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a System Administrator and Support Specialist with our clienAre you an experienced System Administrator and Support Specialist in search of your next contract opportunity? Our high-profile client is seeking to hire a System Administrator and Support Specialist to join their talented team on a 12-month contract with a strong probability of extension. Apply for this amazing opportunity if this sounds like a good fit for you!AdvantagesWhat’s in it for you!As a System Administrator and Support Specialist with our clien
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about technical support jobs
You're incredibly tech savvy. You can diagnose technical problems and propose solutions on the spot. You're also an excellent communicator, as you must often talk people through solving issues, sometimes without seeing the situation first hand.
As a technical support professional, some of your duties may include installing and configuring computer systems, diagnosing failures, and solving problems by phone, online, or in person, although you don’t typically repair hardware. If you work at your company's IT support desk, you also monitor and maintain the computer systems and business networks your employer depends on. You may also train your colleagues on how to use your company's software or applications.
what technical support jobs entail
Most help desk and technical support jobs require you to work part time or full time in an office, although you can work in a branch of the company or in another location. You may provide internal employees or external customers with technical support, depending on the structure of your company.
help desk vs technical support
Technical support jobs often are often ranked on a scale of 1 to 3 depending on the level of skill and experience required, with level 3 being the most advanced.
Help desk jobs are typically considered a level 1 technical support job. Level 1 professionals are the first line of defense to help customers or colleagues when they expertise technical issues. Help desk typically handles reoccurring problems and other issues that can be solved easily. Level 1 technical support can also include phone technical support. Help desk jobs are often considered entry-level and may require little to no formal training, depending on your employer. Often on the job training is provided.
Level 2 and 3 jobs field more complicated issues that can't be handled by level 1 technical support or help desk. Professionals at this level are often more specialized as well. For instance, they may specialize in networks or databases.
your day to day tasks
As a technical support professional, you day to day tasks will include things such as:
- installing and configuring computer systems and applications
- monitoring and maintaining computer systems and networks
- diagnosing technical issues and providing solutions
- problem-solving over the phone, internet, or in person
- creating procedural documentation and reporting as needed
- supporting the roll-out of new applications
- setting up new user accounts, including password resets
- testing and evaluating new technology
- providing technical support to clients, customers or colleagues
what you bring to the table
In technical support jobs, proficiency with technology is a must. Also important is a solid understanding of the business you work for and the software, programs, applications or systems you're providing support for. Some core technical proficiencies required for technical support jobs include:
- database management including SQL and Oracle
- operating systems like UNIX, Solaris, Windows & Mac
- skill with wireless and mobile devices
- excellent communication skills
- commitment to serving customers
- diagnostic and troubleshooting skills
- problem-solving skills
- ability to work under pressure
training and certifications
The technical support jobs available to you increase with a university or college degree in computer science, IT, or a related field. That said, you may find some entry-level IT support jobs require little to no technical experience.
Obtaining industry training and certifications will also increase your odds of finding a job. Depending on the industry you work in, familiarity with native software and platforms may help set you apart from other candidates. Most employers will also provide on-the-job training to ensure you're familiar with their systems and processes and able to perform your job to the best of your ability.
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