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      • Toronto, Ontario
      • Permanent
      TORONTO CLIENT REQUIRES A FULL TIME MAC O/S TECHNICAL SUPPORT SPECIALISTLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLS● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.AdvantagesThis isn’t your average IT support job. Our team is the conduit to all things tech and we’re here to solve problems. We are seeking an enthusiastic customer service oriented person with mad computer skills who wants to change people’s lives. We are looking for someone who will take ownership of the role, improving our processes and providing exemplary support for our systems. Launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. ResponsibilitiesROLE DESCRIPTION● Work as part of an international team providing top tier technical support and customer serviceto our community of incredible staff spanning the globe● Operate as the first point of contact for all internal technical support requests via email and inperson.● Triage, manage and track support requests from creation to resolution.● Hardware and Software support.● Video conferencing, desktop and softphone configuration and deployment.● IT hardware procurement, management and distribution.● Assist with software management and licensing.● Printer configuration and support.● Configure, provision and manage permissions for staff across multiple SaaS cloud platforms.● Use remote administration tools to deploy software applications and technical Solutions.● Participate in technical projects to evaluate, configure and deploy new solutions to theorganization.● Assist the Learning team in developing system training material for our staff.● Ensure staff are kept informed of time delays associated with the problem resolutions, thenature of the problem or the volume of outstanding issues requiring resolution.● Work with IT management to ensure operating efficiencies are met and maintainedthroughout the organization.QualificationsLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLSMAC O/S TECH SUPPORT● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.SummaryLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLS● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      TORONTO CLIENT REQUIRES A FULL TIME MAC O/S TECHNICAL SUPPORT SPECIALISTLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLS● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.AdvantagesThis isn’t your average IT support job. Our team is the conduit to all things tech and we’re here to solve problems. We are seeking an enthusiastic customer service oriented person with mad computer skills who wants to change people’s lives. We are looking for someone who will take ownership of the role, improving our processes and providing exemplary support for our systems. Launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. ResponsibilitiesROLE DESCRIPTION● Work as part of an international team providing top tier technical support and customer serviceto our community of incredible staff spanning the globe● Operate as the first point of contact for all internal technical support requests via email and inperson.● Triage, manage and track support requests from creation to resolution.● Hardware and Software support.● Video conferencing, desktop and softphone configuration and deployment.● IT hardware procurement, management and distribution.● Assist with software management and licensing.● Printer configuration and support.● Configure, provision and manage permissions for staff across multiple SaaS cloud platforms.● Use remote administration tools to deploy software applications and technical Solutions.● Participate in technical projects to evaluate, configure and deploy new solutions to theorganization.● Assist the Learning team in developing system training material for our staff.● Ensure staff are kept informed of time delays associated with the problem resolutions, thenature of the problem or the volume of outstanding issues requiring resolution.● Work with IT management to ensure operating efficiencies are met and maintainedthroughout the organization.QualificationsLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLSMAC O/S TECH SUPPORT● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.SummaryLOCATION - HYBRID 2/3 DAYS ON SITE, BALANCE REMOTEPROOF OF DOUBLE VACCINATION REQUIREDMUST HAVE SKILLS● Experience with both Mac OSX and Windows OS configuration, troubleshooting and mobilemanagement is essential.● Understanding of networking connectivity, LAN/WAN/Wifi is essential.● Experience supporting various IT systems such as email, video conferencing, MDM, chat, projectmanagement tools, identity management, directory systems, file sharing etc. is essential.Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Problem solving skills, critical thinking and logical reasoning● Ability to manage multiple priorities in a fast paced team.● Ability to occasionally work overtime as may be requiredNICE TO HAVE (IDEALLY AT LEAST TWO OF THE BELOW)● Experience and knowledge of some tools in our tech stack will be an asset: JAMF, G Suite, Zoom,Ringcentral, Okta, Slack, ManageEngine Desktop Central, Lastpass, Active Directory.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Oracle EBS Developer Profile:The Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.AdvantagesWork from home until 2022. And IN Q1 a partial return to the office with flex plan to returnResponsibilities 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.Qualifications 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.SummaryThe Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Oracle EBS Developer Profile:The Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.AdvantagesWork from home until 2022. And IN Q1 a partial return to the office with flex plan to returnResponsibilities 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.Qualifications 10 plus years of developer experience with Oracle E-Business suite Ability to design, develop, unit test, and deploy Reports, Interfaces, Customizations, Extensions objects in EBS. Strong technical knowledge in developing objects in Oracle applications using SQL and PL/SQL. Shell Scripting is a plus. Strong knowledge in developing reports using XML Publisher. Strong knowledge of Application Object Library (AOL). Knowledge/understanding of Oracle EBS Financial modules such as General Ledger, Accounts Payables, Cash Management. Familiarity with Oracle suggested standards and approach for delivering EBS work products. Ability to understand and capture the requirements accurately, demonstrate analytical thinking, conceptualize technical design options, identify the best option and complete the technical design specifications. Highly self-motivated and directed and an ability to prioritize and execute multiple tasks simultaneously in a fast-paced environment. Solution-focused and flexible to adapt to the needs of the business. Provides technical documentation updated to latest enhancements and releases. Registers developed programs with the Oracle application software to provide and easily accessible system for users. Works with Oracle support services to resolve customer open issues.SummaryThe Oracle E-Business developer provides application technical support within the Oracle E-Business Suite of applications. Responsibilities include code modifications, testing, deployment and production support in Oracle e-Business Suite. Work involves documenting program specifications, developing, maintaining, and testing custom programs, reports and forms that interface with Oracle E-Business Suite in order to provide an integrated information system solution to meet the business needs.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      Interesting opportunity!Our client is looking to hire a deskside support person to assist them. Ideally, 3 days a week would be ideal, but if 5 days is what it takes, we can work it out. For now, support is still remote but the expectation is for fully vaccinated employees to return to the office under a new Hybrid model in the coming months.The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Consultant will also be required to have strong experience in supporting all areas of Office 365, Microsoft Office and executive support..Essential Job Functions:Provide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.AdvantagesAll hiring managers for this role are located in the US (New Jersey to be exact)This is to support their Toronto office - 2 floors located withing the First Canadian Plaza in downtown TorontoHybrid model for returning to work but candidates must prove vaccination in order to work here.Ideally 3 days a week but if we need 5, let me know. Pushing for 3 days per week. Candidates can choose which days but the client prefers them in the office on Mondays.Also ideally 730-330 hours but again, we will have flex with this. The earlier they can start, the better as they can be there to assist users with their issues first thing in the morning.ResponsibilitiesProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.QualificationsProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.SummaryThe Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Interesting opportunity!Our client is looking to hire a deskside support person to assist them. Ideally, 3 days a week would be ideal, but if 5 days is what it takes, we can work it out. For now, support is still remote but the expectation is for fully vaccinated employees to return to the office under a new Hybrid model in the coming months.The Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Consultant will also be required to have strong experience in supporting all areas of Office 365, Microsoft Office and executive support..Essential Job Functions:Provide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.AdvantagesAll hiring managers for this role are located in the US (New Jersey to be exact)This is to support their Toronto office - 2 floors located withing the First Canadian Plaza in downtown TorontoHybrid model for returning to work but candidates must prove vaccination in order to work here.Ideally 3 days a week but if we need 5, let me know. Pushing for 3 days per week. Candidates can choose which days but the client prefers them in the office on Mondays.Also ideally 730-330 hours but again, we will have flex with this. The earlier they can start, the better as they can be there to assist users with their issues first thing in the morning.ResponsibilitiesProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.QualificationsProvide quality Tier 2 support to end-users as well as deployment projects.Microsoft Office 2010 and 2016 Windows 10 environment. Active Directory, Office 365. Equipment setup for new hires/terms/transfers.Assist or coordinate implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.Provision mobile computing devices and resolve connectivity issues.Ability to adapt and learn new technologies. Excellent written and oral communication skills.Ability to work in a fast paced environment.Support computer hardware, software and peripherals. Provides skilled technical assistance in trouble-shooting problems and maintaining systems.ESSENTIAL FUNCTIONSAssists users with technical issues via telephone, e-mail, or in personEnsure software licenses are in compliance.Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.Provides written and verbal status of projects to all involved parties.Experience with standard software applications such as McAfee, MS Office, and Citrix.Must be able to document problem resolutions within trouble tickets and maintain written documentation.Education/Experience:BS Degree or Associates in Computer Science or relevant experienceExcellent planning, organization and time management skills.SummaryThe Desktop Support Specialist works under limited supervision and assists users with technical support of desktop computers, applications, mobile devices and related technology as well as asset management and imaging and deploying of all IT assets.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      A .net c# developer, with asp.net, .net core, MVC, SQL, Blazor, WCF, GIT, object oriented principles, Agile/scrum experience. Testing tools: xUNIT, NUNIT, and MOQ Nice to have experience: Azure DevOps, Microservices ArchitectureThis role will report to the Development Manager, No direct reports required for this role but to provide guidance to more junior/intermediate teammatesAdvantagesThis individual can continue to work remotely – there may be a day on occasion that they may want to work from the Brantford office but we are flexible In addition to base salary, we offer:Company matched RRSPs (2%)Profit SharingHealth & Dental benefits as well as a health care spending account on top of basic coverage& moreResponsibilitiesResponsibilities Be a part of achieving the organization’s technical vision, contributing to all aspects of thetechnology development. Design and implement new web applications, APIs with high-performance, reusable code. Support and implement new data transformations between data sources. Implement industry leading solutions and technical design patterns & best practices. Collaborate with subject matter experts in the technical assessment of new designs anddevelopment work. Participate in code and system reviews during projects to ensure quality and appropriate designpatterns are followed. Collaborate with software developers and quality assurance developers to ensure thedeliverables meet testing requirements and coverage. Provide technical support for production issues; troubleshoot problems and take correctiveaction. Escalate issues to management quickly and effectively. Debug and refactor existing code. Work in an Agile/Scrum environment to deliver high quality software. Other duties as assigned.QualificationsWhat You Bring to the RoleStrong Skills With: All aspects of Software Development Life Cycle (SDLC) C# ,ASP.NET, .NET Core & .NET Framework MVC, Blazor, REST, & WCF SQL Server, including procs, views, & functions SQL Server Reporting and Integration Services GIT Repository  Automated unit testing tools such as xUnit, NUnit, & MOQ DOM, HTML5, and CSS  Agile/scrum methodologies Nice to have experience: Azure DevOps, Microservices Architecture Experience with automation workflows and a keen eye for how to design code around anautomation system.  Experience with Object Oriented PrinciplesSummaryExperience 7+ years overall IT software development experience. Bachelor's degree in Computer Science, Engineering or equivalent experience. Previous experience within the financial services industry or wealth management is an asset.LocationThe role is based out of our Brantford, Ontario office with remote options due to COVID-19 andbeyond. This role is only eligible for those who are legally entitled to work in Canada.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      A .net c# developer, with asp.net, .net core, MVC, SQL, Blazor, WCF, GIT, object oriented principles, Agile/scrum experience. Testing tools: xUNIT, NUNIT, and MOQ Nice to have experience: Azure DevOps, Microservices ArchitectureThis role will report to the Development Manager, No direct reports required for this role but to provide guidance to more junior/intermediate teammatesAdvantagesThis individual can continue to work remotely – there may be a day on occasion that they may want to work from the Brantford office but we are flexible In addition to base salary, we offer:Company matched RRSPs (2%)Profit SharingHealth & Dental benefits as well as a health care spending account on top of basic coverage& moreResponsibilitiesResponsibilities Be a part of achieving the organization’s technical vision, contributing to all aspects of thetechnology development. Design and implement new web applications, APIs with high-performance, reusable code. Support and implement new data transformations between data sources. Implement industry leading solutions and technical design patterns & best practices. Collaborate with subject matter experts in the technical assessment of new designs anddevelopment work. Participate in code and system reviews during projects to ensure quality and appropriate designpatterns are followed. Collaborate with software developers and quality assurance developers to ensure thedeliverables meet testing requirements and coverage. Provide technical support for production issues; troubleshoot problems and take correctiveaction. Escalate issues to management quickly and effectively. Debug and refactor existing code. Work in an Agile/Scrum environment to deliver high quality software. Other duties as assigned.QualificationsWhat You Bring to the RoleStrong Skills With: All aspects of Software Development Life Cycle (SDLC) C# ,ASP.NET, .NET Core & .NET Framework MVC, Blazor, REST, & WCF SQL Server, including procs, views, & functions SQL Server Reporting and Integration Services GIT Repository  Automated unit testing tools such as xUnit, NUnit, & MOQ DOM, HTML5, and CSS  Agile/scrum methodologies Nice to have experience: Azure DevOps, Microservices Architecture Experience with automation workflows and a keen eye for how to design code around anautomation system.  Experience with Object Oriented PrinciplesSummaryExperience 7+ years overall IT software development experience. Bachelor's degree in Computer Science, Engineering or equivalent experience. Previous experience within the financial services industry or wealth management is an asset.LocationThe role is based out of our Brantford, Ontario office with remote options due to COVID-19 andbeyond. This role is only eligible for those who are legally entitled to work in Canada.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Contract
      This is a “hands-on” Middleware Administration role to support project work and ongoing business operations, not a development role. We’re looking for a Middleware “generalist”…willing to learn new technologies and support broad range of Middleware applications. .AdvantagesWorking for a well-known Toronto-based organization, this Middleware Administrator will play an important role within the organization.ResponsibilitiesResponsibilities include:• Execute planned upgrades, enhancements, and maintenance of Business Objects BI platform servers and other MW technologies• Manage Business Objects security, perform deployment of reports and report scheduling• Promote code and backup support to ETL environments• System administration and configuration tasks for implementations and support of various integration technologies.• Monitoring, managing and tuning Middleware technologies• Troubleshoot (diagnose & resolve) production issuesQualificationsMandatory• 5 years – Administration, problem determination & resolving middleware technical support issues• Working experience building, deploying and administrating the following technologies:o SAP Business Objects BI (Business Intelligence) 4.2 and highero SAP Business Objects DS (Data Services) 4.2 and highero MOVEit CentralHighly Desirable• Experience working with ETL tools using data warehousing solutions• Deploying applications and administrating Oracle’s Weblogic Application server• Administrating and Configuring Oracle BI Publisher• Deploying and administrating MS SharePoint• Experience and demonstrated excellent technical writing skills for documenting operational guides and Build books• Experience with monitoring and alerting tools (especially Dynatrace or Compuware)• Experience with performance tuning middleware systemsNice To Have• Deploying and administrating Websphere applications• Experience in building, deploying and administrating JBoss ESB solutions• Experience in administrating version control tools (PVCS, SVN or CVS)• Familiarity with Java development and technologies such as JSPs and Servlets• Knowledge of the Information Technology Infrastructure Library (ITIL) concepts• A good understanding of network principles such as load balancing, firewalls etc.• Experience in deploying SSL CertificatesNon-Technical Skills:• Demonstrated curiosity for learning new things and figuring out solutions to problems• Comfortable working in a fast pace environment with a high degree of multitasking• Must be dependable and flexible• Able to work independently or as part of a team• Work Collaboratively: Willingly shares information; facilitates the discussion and resolution of different views; promotes teamwork among groups• Some experience leading small projects that involve cross-departmental teams of developers• Strong communication skills, both verbal and writteno Ability to communicate technical information to a wide range of audiences, including technical staff and senior managemento Technical writing skills for documenting operational support guides and Buildbooks• Understanding of large data center best practicesOther Requirements: Bachelor's degree in Computer systems or related discipline.SummaryIf you are a Middleware Administrator and are looking for a great new challenge, please apply today!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      This is a “hands-on” Middleware Administration role to support project work and ongoing business operations, not a development role. We’re looking for a Middleware “generalist”…willing to learn new technologies and support broad range of Middleware applications. .AdvantagesWorking for a well-known Toronto-based organization, this Middleware Administrator will play an important role within the organization.ResponsibilitiesResponsibilities include:• Execute planned upgrades, enhancements, and maintenance of Business Objects BI platform servers and other MW technologies• Manage Business Objects security, perform deployment of reports and report scheduling• Promote code and backup support to ETL environments• System administration and configuration tasks for implementations and support of various integration technologies.• Monitoring, managing and tuning Middleware technologies• Troubleshoot (diagnose & resolve) production issuesQualificationsMandatory• 5 years – Administration, problem determination & resolving middleware technical support issues• Working experience building, deploying and administrating the following technologies:o SAP Business Objects BI (Business Intelligence) 4.2 and highero SAP Business Objects DS (Data Services) 4.2 and highero MOVEit CentralHighly Desirable• Experience working with ETL tools using data warehousing solutions• Deploying applications and administrating Oracle’s Weblogic Application server• Administrating and Configuring Oracle BI Publisher• Deploying and administrating MS SharePoint• Experience and demonstrated excellent technical writing skills for documenting operational guides and Build books• Experience with monitoring and alerting tools (especially Dynatrace or Compuware)• Experience with performance tuning middleware systemsNice To Have• Deploying and administrating Websphere applications• Experience in building, deploying and administrating JBoss ESB solutions• Experience in administrating version control tools (PVCS, SVN or CVS)• Familiarity with Java development and technologies such as JSPs and Servlets• Knowledge of the Information Technology Infrastructure Library (ITIL) concepts• A good understanding of network principles such as load balancing, firewalls etc.• Experience in deploying SSL CertificatesNon-Technical Skills:• Demonstrated curiosity for learning new things and figuring out solutions to problems• Comfortable working in a fast pace environment with a high degree of multitasking• Must be dependable and flexible• Able to work independently or as part of a team• Work Collaboratively: Willingly shares information; facilitates the discussion and resolution of different views; promotes teamwork among groups• Some experience leading small projects that involve cross-departmental teams of developers• Strong communication skills, both verbal and writteno Ability to communicate technical information to a wide range of audiences, including technical staff and senior managemento Technical writing skills for documenting operational support guides and Buildbooks• Understanding of large data center best practicesOther Requirements: Bachelor's degree in Computer systems or related discipline.SummaryIf you are a Middleware Administrator and are looking for a great new challenge, please apply today!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      This role requires an individual who has experience working in a self-managed way to manage the delivery of development tasks associated with strategic, currency, regulatory and discretionary work on Wholesale Liquidity application-focused projects. If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. The desired candidate for this role will possess strong technical leadership skills and collaboration skills who can manage, lead and oversee technical decisions, manage large codebases and be responsible for developer tasks and code quality. A candidate should have the ability and willingness to be hands-on. You will spend some of your time facilitating and developing technology forecasts, total cost estimates, and deliverables with the business and internal partners. Advantages If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. Responsibilities•Ensure the alignment of solution design to comply with enterprise standards and meet enterprise or segment TBSM strategic direction.•Provide technical support for escalated incidents to ensure they are resolved efficiently and communicate to project manager and business partners•Ability to manage multiple teams and projects with increasing degree of complexity and broad scope (e.g., multi-function within the business line).•Willingness, motivation, and ability to work independently (and autonomously) in the management of projects, teams, and operational discipline, and can develop strategic thinking and planning throughout work plan execution (short- to medium-term business perspective).•Readiness to manage or lead a group for project outcome (e.g., developers, analysts, specialists, DevOps).•Ability to demonstrate the design of the technical solutions in the interview process (includes architecture, security, data considerations).•Demonstrate understanding of the business or acumen to pick up the business knowledge of banking/ liquidity risk.•Experience with estimation models and ability to guide the team to come with end-to-end estimations.QualificationsUndergraduate degree related to IT/Software/Management. •10+ years relevant experience managing end-to-end technical delivery of medium and large-size projects and associated project challenges.•Experience in building enterprise applications using Scala, Java, Spring Boot, Rest API, SQL, Big Data technologies (HDFS, Spark, Casandra), Angular, JavaScript, HTML5, CSS.•Drive decisions concerning the solution, architecture, and potential options & risks which will have a downstream impact on cost and scalability •Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services, and managing people and projects.)•Experience having led the creation and delivery of the end-to-end technical solution in the big data technologies.•Participate in business planning discussion and define the technology delivery approach, including cross applications/teams' integration, and/or release coordination. •Agile delivery experience.SummaryThis role requires an individual who has experience working in a self-managed way to manage the delivery of development tasks associated with strategic, currency, regulatory and discretionary work on Wholesale Liquidity application-focused projects. If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. The desired candidate for this role will possess strong technical leadership skills and collaboration skills who can manage, lead and oversee technical decisions, manage large codebases and be responsible for developer tasks and code quality. A candidate should have the ability and willingness to be hands-on. You will spend some of your time facilitating and developing technology forecasts, total cost estimates, and deliverables with the business and internal partners. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      This role requires an individual who has experience working in a self-managed way to manage the delivery of development tasks associated with strategic, currency, regulatory and discretionary work on Wholesale Liquidity application-focused projects. If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. The desired candidate for this role will possess strong technical leadership skills and collaboration skills who can manage, lead and oversee technical decisions, manage large codebases and be responsible for developer tasks and code quality. A candidate should have the ability and willingness to be hands-on. You will spend some of your time facilitating and developing technology forecasts, total cost estimates, and deliverables with the business and internal partners. Advantages If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. Responsibilities•Ensure the alignment of solution design to comply with enterprise standards and meet enterprise or segment TBSM strategic direction.•Provide technical support for escalated incidents to ensure they are resolved efficiently and communicate to project manager and business partners•Ability to manage multiple teams and projects with increasing degree of complexity and broad scope (e.g., multi-function within the business line).•Willingness, motivation, and ability to work independently (and autonomously) in the management of projects, teams, and operational discipline, and can develop strategic thinking and planning throughout work plan execution (short- to medium-term business perspective).•Readiness to manage or lead a group for project outcome (e.g., developers, analysts, specialists, DevOps).•Ability to demonstrate the design of the technical solutions in the interview process (includes architecture, security, data considerations).•Demonstrate understanding of the business or acumen to pick up the business knowledge of banking/ liquidity risk.•Experience with estimation models and ability to guide the team to come with end-to-end estimations.QualificationsUndergraduate degree related to IT/Software/Management. •10+ years relevant experience managing end-to-end technical delivery of medium and large-size projects and associated project challenges.•Experience in building enterprise applications using Scala, Java, Spring Boot, Rest API, SQL, Big Data technologies (HDFS, Spark, Casandra), Angular, JavaScript, HTML5, CSS.•Drive decisions concerning the solution, architecture, and potential options & risks which will have a downstream impact on cost and scalability •Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services, and managing people and projects.)•Experience having led the creation and delivery of the end-to-end technical solution in the big data technologies.•Participate in business planning discussion and define the technology delivery approach, including cross applications/teams' integration, and/or release coordination. •Agile delivery experience.SummaryThis role requires an individual who has experience working in a self-managed way to manage the delivery of development tasks associated with strategic, currency, regulatory and discretionary work on Wholesale Liquidity application-focused projects. If you like a challenge, regulatory projects bring many challenges with them with a great opportunity to engage with many partners within the bank. The desired candidate for this role will possess strong technical leadership skills and collaboration skills who can manage, lead and oversee technical decisions, manage large codebases and be responsible for developer tasks and code quality. A candidate should have the ability and willingness to be hands-on. You will spend some of your time facilitating and developing technology forecasts, total cost estimates, and deliverables with the business and internal partners. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Toronto, Ontario
      • Permanent
      LOCATION - REMOTEPROOF OF DOUBLE VACCINATION REQUIREDREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamMAIN RESPONSIBILITIES● Respond to system support inquiries, delivering a consistent customer service experience tointernal and external users● Adhere to defined support performance standards and; meet SLAs (Service Level Agreements)● Triage, manage and track support requests from creation to resolution● Respond to general questions about features, functionality, known issues● Work with subject matter experts to build a knowledge base of common support issues andsolutions● Establish channels for communicating major releases, feature updates, known bugs, etc...● Assist in the administration of user access, permissions, etc… across our software systems● Perform manual and bulk updates of data as required to resolve issues● Evaluate priority and impact of issues that are reported through support requests● Escalate support issues to the relevant software product team● Document feature requests and low-impact bugs to be scoped, prioritized, and implemented bydevelopment teams at a later date● Participate in testing, QA/QC processes, and developing support plans for new system releases● Assist the Learning team in developing system training materialCreate reports and dashboards to monitor support metrics, communicate trends to systemowners● Propose improvements to support processes and take ownership over the changes● Work closely with the Technology management team to define improvements to systems andthe support processes● Build relationships with key system stakeholders in other departmentsThe System Support Analyst is responsible for managing all incoming support requests for the client's systems, in addition to providing technical assistance to users of those systems. This role works closely with software developers and technology managers in the delivery of a unified technical support experience to allsoftware users within the client organization. The client is looking for someone who will takeownership of the role, improving our processes and providing exemplary support for our softwaresystems.Become a key player and launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. AdvantagesREMOTE WORKBecome a key player and launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. ResponsibilitiesMAIN RESPONSIBILITIES● Respond to system support inquiries, delivering a consistent customer service experience tointernal and external users● Adhere to defined support performance standards and; meet SLAs (Service Level Agreements)● Triage, manage and track support requests from creation to resolution● Respond to general questions about features, functionality, known issues● Work with subject matter experts to build a knowledge base of common support issues andsolutions● Establish channels for communicating major releases, feature updates, known bugs, etc...● Assist in the administration of user access, permissions, etc… across our software systems● Perform manual and bulk updates of data as required to resolve issues● Evaluate priority and impact of issues that are reported through support requests● Escalate support issues to the relevant software product team● Document feature requests and low-impact bugs to be scoped, prioritized, and implemented bydevelopment teams at a later date● Participate in testing, QA/QC processes, and developing support plans for new system releases● Assist the Learning team in developing system training materialCreate reports and dashboards to monitor support metrics, communicate trends to systemowners● Propose improvements to support processes and take ownership over the changes● Work closely with the Technology management team to define improvements to systems andthe support processes● Build relationships with key system stakeholders in other departmentsQualificationsREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamSummaryREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      LOCATION - REMOTEPROOF OF DOUBLE VACCINATION REQUIREDREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamMAIN RESPONSIBILITIES● Respond to system support inquiries, delivering a consistent customer service experience tointernal and external users● Adhere to defined support performance standards and; meet SLAs (Service Level Agreements)● Triage, manage and track support requests from creation to resolution● Respond to general questions about features, functionality, known issues● Work with subject matter experts to build a knowledge base of common support issues andsolutions● Establish channels for communicating major releases, feature updates, known bugs, etc...● Assist in the administration of user access, permissions, etc… across our software systems● Perform manual and bulk updates of data as required to resolve issues● Evaluate priority and impact of issues that are reported through support requests● Escalate support issues to the relevant software product team● Document feature requests and low-impact bugs to be scoped, prioritized, and implemented bydevelopment teams at a later date● Participate in testing, QA/QC processes, and developing support plans for new system releases● Assist the Learning team in developing system training materialCreate reports and dashboards to monitor support metrics, communicate trends to systemowners● Propose improvements to support processes and take ownership over the changes● Work closely with the Technology management team to define improvements to systems andthe support processes● Build relationships with key system stakeholders in other departmentsThe System Support Analyst is responsible for managing all incoming support requests for the client's systems, in addition to providing technical assistance to users of those systems. This role works closely with software developers and technology managers in the delivery of a unified technical support experience to allsoftware users within the client organization. The client is looking for someone who will takeownership of the role, improving our processes and providing exemplary support for our softwaresystems.Become a key player and launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. AdvantagesREMOTE WORKBecome a key player and launch exciting initiatives in a global company. We work hard. We work fast, we love tech, and we love to travel. ResponsibilitiesMAIN RESPONSIBILITIES● Respond to system support inquiries, delivering a consistent customer service experience tointernal and external users● Adhere to defined support performance standards and; meet SLAs (Service Level Agreements)● Triage, manage and track support requests from creation to resolution● Respond to general questions about features, functionality, known issues● Work with subject matter experts to build a knowledge base of common support issues andsolutions● Establish channels for communicating major releases, feature updates, known bugs, etc...● Assist in the administration of user access, permissions, etc… across our software systems● Perform manual and bulk updates of data as required to resolve issues● Evaluate priority and impact of issues that are reported through support requests● Escalate support issues to the relevant software product team● Document feature requests and low-impact bugs to be scoped, prioritized, and implemented bydevelopment teams at a later date● Participate in testing, QA/QC processes, and developing support plans for new system releases● Assist the Learning team in developing system training materialCreate reports and dashboards to monitor support metrics, communicate trends to systemowners● Propose improvements to support processes and take ownership over the changes● Work closely with the Technology management team to define improvements to systems andthe support processes● Build relationships with key system stakeholders in other departmentsQualificationsREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamSummaryREQUIREMENTS/SKILLS/EXPERIENCE● Experience supporting 3rd party and in house developed software● Strong customer service experience● Outstanding attention to detail● Proven organizational skills● Ability to manage and prioritize a high volume of competing requests● Problem solving skills, critical thinking and logical reasoning● Excellent communication skills, able to effectively convey technical concepts to non-technicalpeople.● Strong work ethic with ability to work independently or as part of a teamRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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