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      • North York, Ontario
      • Contract
      Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Customer Service Representatives, to join our client, a well-known credit bureau, in North York. Advantages• Work for a well-known credit bureau• Professional environment• Start date: ASAP• Duration: 7-month contract • Location: North York• Hybrid model• Pay Rate: $20.50/hour• Monday to Friday• Hours: 8:00am to 8:00pm (rotating shifts)Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Representative, you will be responsible for :• Answering inquiries via phone and email• Assisting with product activation, new account setups, and profile change requests• Answering questions related to credit files, interpretation of credit file contents, billing invoices, products, and many other unique situations• Providing customer/sales follow up• Keeping the tracking system up to date (data entry)Qualifications• Have more than 1+ year of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skillsSummaryIf you are interested in the Customer Service Representative role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Customer Service Representatives, to join our client, a well-known credit bureau, in North York. Advantages• Work for a well-known credit bureau• Professional environment• Start date: ASAP• Duration: 7-month contract • Location: North York• Hybrid model• Pay Rate: $20.50/hour• Monday to Friday• Hours: 8:00am to 8:00pm (rotating shifts)Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Representative, you will be responsible for :• Answering inquiries via phone and email• Assisting with product activation, new account setups, and profile change requests• Answering questions related to credit files, interpretation of credit file contents, billing invoices, products, and many other unique situations• Providing customer/sales follow up• Keeping the tracking system up to date (data entry)Qualifications• Have more than 1+ year of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skillsSummaryIf you are interested in the Customer Service Representative role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Edmonton, Alberta
      • Permanent
      Are you passionate about providing quality customer service, and looking to work for a leader in the Textile Industry?Are you fluent in English and French?If you answered yes, this is the role for you! Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: June 2022This is a remote position and you will be required to work Mon- Fri 8 am- 4:30 pm EST and some holidaysAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsTransfer calls to other departments as requiredProvide excellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to arshdeep.dhillon@randstad.ca, or zack.tahir@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youHuman ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about providing quality customer service, and looking to work for a leader in the Textile Industry?Are you fluent in English and French?If you answered yes, this is the role for you! Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: June 2022This is a remote position and you will be required to work Mon- Fri 8 am- 4:30 pm EST and some holidaysAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsTransfer calls to other departments as requiredProvide excellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to arshdeep.dhillon@randstad.ca, or zack.tahir@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youHuman ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      • $19.50 per hour
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: 19.50 + 2.00 overnight premium Hours: 8-hour NIGHT SHIFTS: 11:00 PM to 7:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participating in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to detail- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: 19.50 + 2.00 overnight premium Hours: 8-hour NIGHT SHIFTS: 11:00 PM to 7:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participating in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to detail- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      Cosmetician skin specialistIs your strength customer service?Do you have training in skin care?Are you looking to join a team of dynamic individuals?Would you like to work 4 days a week but still work 40 hours or 5 days it's your choice. Does making 25$/h plus an estimated 500$ a week in tips sound good?How about being able to go on vacation when you like?My client an esthetics company on St-Denis, is looking for someone like you!AdvantagesCosmetician skin specialist-25$/h plus estimated 500$ in tips-Benefits-Flexible vacation option-Company in expansion with room to grow-Laser training if interestedResponsibilitiesCosmetician skin specialist-Giving skin care treatments -Selling skin care products-Offering exceptional customer serviceQualificationsCosmetician skin specialist-Experience with skin care products-Proven sales ability-Strong customer service skillsSummaryDo you think you are the right person for this position or are you open to a new challenge?Contact me, I want to know you!Cindy Bristol - Cindy.bristol@randstad.ca 438-459-3029Find me on LinkdIn https://www.linkedin.com/in/cindy-bristol-38036b220/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Cosmetician skin specialistIs your strength customer service?Do you have training in skin care?Are you looking to join a team of dynamic individuals?Would you like to work 4 days a week but still work 40 hours or 5 days it's your choice. Does making 25$/h plus an estimated 500$ a week in tips sound good?How about being able to go on vacation when you like?My client an esthetics company on St-Denis, is looking for someone like you!AdvantagesCosmetician skin specialist-25$/h plus estimated 500$ in tips-Benefits-Flexible vacation option-Company in expansion with room to grow-Laser training if interestedResponsibilitiesCosmetician skin specialist-Giving skin care treatments -Selling skin care products-Offering exceptional customer serviceQualificationsCosmetician skin specialist-Experience with skin care products-Proven sales ability-Strong customer service skillsSummaryDo you think you are the right person for this position or are you open to a new challenge?Contact me, I want to know you!Cindy Bristol - Cindy.bristol@randstad.ca 438-459-3029Find me on LinkdIn https://www.linkedin.com/in/cindy-bristol-38036b220/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Edmonton, Alberta
      • Permanent
      Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: July 11thHours of operation:Du lundi au dimanche (5 jours de la semaine)Entre 7h et 12h (toutes les 8 heures de la journée)Training for the first 4 to 6 weeksSalary: Starting at $47,500Work from home (anywhere in Alberta )Advantages3 weeks vacation,10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: July 11thHours of operation:Du lundi au dimanche (5 jours de la semaine)Entre 7h et 12h (toutes les 8 heures de la journée)Training for the first 4 to 6 weeksSalary: Starting at $47,500Work from home (anywhere in Alberta )Advantages3 weeks vacation,10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Contract
      • $21.53 per hour
      Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hourStart of employment: ASAPAdvantagesWhat we have to offer:- Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance-Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will:- Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner- Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table:- Minimum 3-5 years’ experience in customer service or call center environment- High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment- Excellent communication skills both in English and French- Ability to multitask and use several different applicationssimultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset)- Strong organizational skills and ability to establish prioritiesSummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAPDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarelFlorenceJessicaStephaniekarel.tarabay@randstad.caflorence.lefebvre@randstad.cajessica.yelozbek@randstad.castephanie.bouasria@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hourStart of employment: ASAPAdvantagesWhat we have to offer:- Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance-Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will:- Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner- Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table:- Minimum 3-5 years’ experience in customer service or call center environment- High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment- Excellent communication skills both in English and French- Ability to multitask and use several different applicationssimultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset)- Strong organizational skills and ability to establish prioritiesSummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAPDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarelFlorenceJessicaStephaniekarel.tarabay@randstad.caflorence.lefebvre@randstad.cajessica.yelozbek@randstad.castephanie.bouasria@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $48,000 - $60,000 per year
      Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Bilingual Investment Client Service Specialists and Senior Investment Client Service Specialists Permanent position Full timeLocation: Work from home, mandatory once a week in office downtown TorontoSteps away from Union Station TorontoHours of operation:Monday - Friday, 8am to 8pmSchedule provided 6 weeks in advanceStart Date: August 2nd 2022Advantages- Competitive salary starting at $48,000- $60,000 depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for financial advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French (BOTH IS REQUIRED)- Must have a college diploma or university degree- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist - Senior specialist role requires mutual funds experience SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with add the subject line: "Bilingual Investment Specialist - Toronto".ONLY QUALIFIED BILINGUAL (FRENCH& ENGLISH) CANDIDATES WILL BE CONTACTEDRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Bilingual Investment Client Service Specialists and Senior Investment Client Service Specialists Permanent position Full timeLocation: Work from home, mandatory once a week in office downtown TorontoSteps away from Union Station TorontoHours of operation:Monday - Friday, 8am to 8pmSchedule provided 6 weeks in advanceStart Date: August 2nd 2022Advantages- Competitive salary starting at $48,000- $60,000 depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for financial advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French (BOTH IS REQUIRED)- Must have a college diploma or university degree- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist - Senior specialist role requires mutual funds experience SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with add the subject line: "Bilingual Investment Specialist - Toronto".ONLY QUALIFIED BILINGUAL (FRENCH& ENGLISH) CANDIDATES WILL BE CONTACTEDRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      • $15.61 per hour
      Now hiring PART TIME or FULL TIME - Make your own schedule as a Fundraising Agent and WORK FROM HOME !!Are you a good communicator ? Do you have interest in being part of the Fundraising team and make a difference with your contributions by connecting the Donors ?We are hiring strong communicators who effectively demonstrate a passion for progressive organizations over the phone .You will be familiar with Fundraising SCRIPTS for outbound calls to existing Donors with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!- Shifts between Monday -Friday 12:30PM to 9:00PM ( 5PM-9PM Shift Option ) and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week- You need to be available for Min 3 shifts- TRAINING 4 FULL DAYS 12:30 AM -9 PM (JULY 19-20-21-22 ) You need to be fully available for the training - START DATE : July 19th , 2022NOTE : If you do not have Fundraising experience, make a research and gain knowledge about qualification and skills for this role !!!#workfromhome #customerservice #remotejob #fundraising #customerservice #fundraiser #remotejob #parttime #fulltime #parttime #partimejob #fundraising #hiringnow #CANADAJOBS #parttimejobs #parttime #ontariojobs #winnipegjobs #manitobajobsAdvantages- You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donors- Demonstrating SOFT SKILLS as Fundraising Agent on calls- Achieving pre-established goals- Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentivesQualifications- Fluently in English- Tech Savvy, active computer user, fast typing skills- Strong communicator and effective presenter of organizations- Social awareness and ability to build a trusting relationship.- Skills to handle the answer " no" - " Not interested " and able to handle calls with different profiles- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail, Restaurants, in fast paced work environment is asset- Direct call center experience is a strong asset,- Sales and customer service experience is asset- Equipment is NOT provided, please make sure whether your personal computer is working with minimum Windows 10 or upgrades !- You need to connect the Ethernet cable to the computer / Cable could be provided Summary- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week-Work from Home-START DATE : JULY 19TH, 2022Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"NOTE : If you do not have Fundraising experience, do research and gain knowledge about qualification and skills for this role !!!Jessica Yel Ozbek - jessica.yelozbek@randstad.caFlorence Lefebvre - florence.lefebvre@randstad.caStephanie Bouasria - stephanie.bouasria@randstad.caKaren Leiton -karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Now hiring PART TIME or FULL TIME - Make your own schedule as a Fundraising Agent and WORK FROM HOME !!Are you a good communicator ? Do you have interest in being part of the Fundraising team and make a difference with your contributions by connecting the Donors ?We are hiring strong communicators who effectively demonstrate a passion for progressive organizations over the phone .You will be familiar with Fundraising SCRIPTS for outbound calls to existing Donors with specific organizations. Working fully remotely, this is a great role if you have wanted to get into more of an "office" job! FLUENCY level ENGLISH is required !- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!- Shifts between Monday -Friday 12:30PM to 9:00PM ( 5PM-9PM Shift Option ) and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week- You need to be available for Min 3 shifts- TRAINING 4 FULL DAYS 12:30 AM -9 PM (JULY 19-20-21-22 ) You need to be fully available for the training - START DATE : July 19th , 2022NOTE : If you do not have Fundraising experience, make a research and gain knowledge about qualification and skills for this role !!!#workfromhome #customerservice #remotejob #fundraising #customerservice #fundraiser #remotejob #parttime #fulltime #parttime #partimejob #fundraising #hiringnow #CANADAJOBS #parttimejobs #parttime #ontariojobs #winnipegjobs #manitobajobsAdvantages- You have the ability to pick the days you can work!- Additional incentives for achieving targets- Work from Home to start!- Work for a great company- Great networking opportunity- Starting as a contractual role that turns into permanencyResponsibilities- Outbound calling to the existing donors- Demonstrating SOFT SKILLS as Fundraising Agent on calls- Achieving pre-established goals- Documenting interactions with callers- Maintaining professionalism over the phone with call recipients- Entering data and documenting relevant notes- this position pays 15.61$ as a base + additional amounts for incentivesQualifications- Fluently in English- Tech Savvy, active computer user, fast typing skills- Strong communicator and effective presenter of organizations- Social awareness and ability to build a trusting relationship.- Skills to handle the answer " no" - " Not interested " and able to handle calls with different profiles- Good listening skills and computer skills- Must be able to type accurately and at an above average pace- Experience in Retail, Restaurants, in fast paced work environment is asset- Direct call center experience is a strong asset,- Sales and customer service experience is asset- Equipment is NOT provided, please make sure whether your personal computer is working with minimum Windows 10 or upgrades !- You need to connect the Ethernet cable to the computer / Cable could be provided Summary- $15.61 base salary + bonuses upon performance- You have the ability to pick the days you can work!shifts between Monday -Friday 12:30PM to 9:00PM and Weekends 12:00AM to 6:00PM- Min 20 h per week up to 40 H per week - Must be available to work a minimum of 3 shifts per week-Work from Home-START DATE : JULY 19TH, 2022Do you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Bilingual Fundraiser Agent"NOTE : If you do not have Fundraising experience, do research and gain knowledge about qualification and skills for this role !!!Jessica Yel Ozbek - jessica.yelozbek@randstad.caFlorence Lefebvre - florence.lefebvre@randstad.caStephanie Bouasria - stephanie.bouasria@randstad.caKaren Leiton -karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Contract
      Are you eager to gain some experience in the financial services industry? Do you have previous experience in a customer service role? If so, we have the role you are looking for!We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Customer Service Representative.Prefer candidates from Ontario or Montreal location.Advantages- Work for one of Canada's largest insurance and financial services companies- Work with a friendly and easy-going team- Working days: Monday – Friday, 8:00 a.m. to 8:00 p.m. rotating shifts- 100% Remote role- 12-month contract- Pay Rate: $19/hr- July 18th, 2022 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Representative, your duties will include:•Delivering superior customer service by providing prompt and accurate responses to our callers.•Answering Group Disability Claim inquiries via phone and/or e-mail. •Providing excellent customer service to both internal and external clients.•Communicating effectively with plan members and plan sponsors in a calm and professional manner.•Accessing appropriate information from various company systems.•Researching and resolving inquiries within specified timelines.•Handling sensitive issues Qualifications•Fluency in English - verbal and written•Previous experience in a customer service environment or admin role•Post-Secondary education•Customer focus and solution oriented•Strong interpersonal skills – team player•Strong attention to detail•Well organized and able to prioritize work•Ability to meet deadlines•Proficient computer and keyboarding skillsNice to have:•Bilingual in French preferredSummaryIf you are interested in the Customer Service Representative, please apply online at www.randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you eager to gain some experience in the financial services industry? Do you have previous experience in a customer service role? If so, we have the role you are looking for!We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Customer Service Representative.Prefer candidates from Ontario or Montreal location.Advantages- Work for one of Canada's largest insurance and financial services companies- Work with a friendly and easy-going team- Working days: Monday – Friday, 8:00 a.m. to 8:00 p.m. rotating shifts- 100% Remote role- 12-month contract- Pay Rate: $19/hr- July 18th, 2022 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Customer Service Representative, your duties will include:•Delivering superior customer service by providing prompt and accurate responses to our callers.•Answering Group Disability Claim inquiries via phone and/or e-mail. •Providing excellent customer service to both internal and external clients.•Communicating effectively with plan members and plan sponsors in a calm and professional manner.•Accessing appropriate information from various company systems.•Researching and resolving inquiries within specified timelines.•Handling sensitive issues Qualifications•Fluency in English - verbal and written•Previous experience in a customer service environment or admin role•Post-Secondary education•Customer focus and solution oriented•Strong interpersonal skills – team player•Strong attention to detail•Well organized and able to prioritize work•Ability to meet deadlines•Proficient computer and keyboarding skillsNice to have:•Bilingual in French preferredSummaryIf you are interested in the Customer Service Representative, please apply online at www.randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you looking for full-time or part-time work? You are bilingual? We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part-time, 3 days / 22.5 hours)Location: Telecommuting until further notice (Downtown near McGill metro)Schedule: Weekday & weekend shifts (8 am to 11 pm)AdvantagesBenefits offered: -Permanent position (salary 17$ per hour)-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-3 weeks of vacation -Paid training-Pension fund-Day off on your birthday, flexible schedule for students ResponsibilitiesDaily duties will include: -Answer calls and provide good customer service. -Assist customers -Request customer and vehicle information, identify the problem, research the customer's location -Implement assistance solutions -Create a file, take the necessary notes in the computer systemQualificationsSkills sought: - 2 years experience in customer service on the telephone- Bilingual (English, French)- Be able to travel close to the McGill Metro- Be a team player - Be available Monday to Sunday for a schedule that can vary between 8 am and 11 pmSummaryIf you are interested in this position, please send us your updated resume to maxime.hilaire@randstad.ca We look forward to meeting you Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for full-time or part-time work? You are bilingual? We are looking for several customer service agents in the roadside assistance field. As an agent, you will be the first point of contact with insured customers. Assistance calls may include towing, battery boosts, flat tire changes, gas deliveries, door unlocks, etc.Your task will be to provide excellent customer service by listening to customers and helping them. You will be responsible for organizing assistance to solve their problem, no matter how unexpected the customer may be.Roadside Assistance AgentPermanent position - full time (possibility of part-time, 3 days / 22.5 hours)Location: Telecommuting until further notice (Downtown near McGill metro)Schedule: Weekday & weekend shifts (8 am to 11 pm)AdvantagesBenefits offered: -Permanent position (salary 17$ per hour)-Flexible schedule -Accessible by public transportation - Metro Mcgill (currently telecommuting)-3 weeks of vacation -Paid training-Pension fund-Day off on your birthday, flexible schedule for students ResponsibilitiesDaily duties will include: -Answer calls and provide good customer service. -Assist customers -Request customer and vehicle information, identify the problem, research the customer's location -Implement assistance solutions -Create a file, take the necessary notes in the computer systemQualificationsSkills sought: - 2 years experience in customer service on the telephone- Bilingual (English, French)- Be able to travel close to the McGill Metro- Be a team player - Be available Monday to Sunday for a schedule that can vary between 8 am and 11 pmSummaryIf you are interested in this position, please send us your updated resume to maxime.hilaire@randstad.ca We look forward to meeting you Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      • $50,000 - $51,000 per year
      Change of season change of career? Summer is coming and you feel it's time for some change?Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the leading Canadian insurance companies that provide car, home, and auto insurance directly to customers is currently looking for candidates to join their dynamic team!Position: BILINGUAL Sales and Customer Service agentSalary: 24.34$/HrWorkplace: Anjou, Quebec, Ottawa, or 100% telecommuting if you live more than 115km from the offices.Schedule:Monday to Friday (40h/week) from 11 a.m. to 8 p.m. with an evening bonus and in rotation (one Saturday out of four from 8 a.m. to 4 p.m.)Start date: July 18th, 2022Training: 3 months of training and 3 exams to pass for the AMF certificationAdvantagesThis position offers you : - Competitive salary, fantastic perks, and flexible benefits- Full range of benefits from day one - Permanent position- Get paid training that will help you get your license in damage insurance with the Autorité des Marchés Financiers (AMF) - 3 weeks of vacation- 4 days of mobile days off- Benefits program as of day one ResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Enjoy structure and LearningSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to melissa.bertrand@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Change of season change of career? Summer is coming and you feel it's time for some change?Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the leading Canadian insurance companies that provide car, home, and auto insurance directly to customers is currently looking for candidates to join their dynamic team!Position: BILINGUAL Sales and Customer Service agentSalary: 24.34$/HrWorkplace: Anjou, Quebec, Ottawa, or 100% telecommuting if you live more than 115km from the offices.Schedule:Monday to Friday (40h/week) from 11 a.m. to 8 p.m. with an evening bonus and in rotation (one Saturday out of four from 8 a.m. to 4 p.m.)Start date: July 18th, 2022Training: 3 months of training and 3 exams to pass for the AMF certificationAdvantagesThis position offers you : - Competitive salary, fantastic perks, and flexible benefits- Full range of benefits from day one - Permanent position- Get paid training that will help you get your license in damage insurance with the Autorité des Marchés Financiers (AMF) - 3 weeks of vacation- 4 days of mobile days off- Benefits program as of day one ResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Enjoy structure and LearningSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to melissa.bertrand@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Contract
      Are you naturally sociable and good with people? Does customer service and customer satisfaction interests you? We have the job for you! We are looking for a bilingual customer service representative to help with client satisfaction in the exchange department for a high end jewelry company in Montreal, Ville-Saint-Laurent. This job opportunity is 100% in office, offers no possibility of work from home. Schedule: Monday to Friday, 8:30 AM to 5:00 PMTraining: 1 week, in officeLocation: Ville Saint-Laurent, MontrealSalary: 17,90$/hLong term mandate with possibility of permanenceStart date: ASAPAdvantagesThe advantages of being a bilingual customer service representatives are: - Possibility of permanence- Work in a very warm environment with a dedicated team- Free parking on street- Be part of a team of 5 wonderful women, in a safe environment- Paid training- Schedule stabilityResponsibilitiesThe responsibilities of this position as bilingual customer service representative are: - Handle calls, emails from customers and consultants- Offer exemplary customer service skills- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Facilitate customer experience with their inquiriesQualificationsThe qualifications of being a bilingual customer service representative:- Fluent level of French and English (Spanish is a plus)- 1 year experience in customer service environment- Irreproachable communication skills, verbal and written- Working knowledge of Microsoft tools- Strong communication skills- Advanced multi-tasking skills- A dynamic and optimistic energySummaryAre you naturally sociable and good with people? Does customer service and customer satisfaction interests you? We have the job for you! We are looking for a bilingual customer service representative to help with client satisfaction in the exchange department for a high end jewelry company in Montreal, Ville-Saint-Laurent. This job opportunity is 100% in office, offers no possibility of work from home. Schedule: Monday to Friday, 8:30 AM to 5:00 PMTraining: 1 week, in officeLocation: Ville Saint-Laurent, MontrealSalary: 17,90$/hLong term madate with possibility of permanenceStart date: ASAPDo you recognize yourself or know anybody that fits the position qualifications and loves the jewelry retail industry! Email us directly with the subject "Customer Service Representative - Jewelry"Stephanie Bouasria: stephanie.bouasria@randstad.caKarel Tarabay: karel.tarabay@randstad.caJessica Yel Ozbek: jessical.yelozbek@randstad.caFlorence Lefebvre: florence.lefebvre@randstad.caKaren Leiton: karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you naturally sociable and good with people? Does customer service and customer satisfaction interests you? We have the job for you! We are looking for a bilingual customer service representative to help with client satisfaction in the exchange department for a high end jewelry company in Montreal, Ville-Saint-Laurent. This job opportunity is 100% in office, offers no possibility of work from home. Schedule: Monday to Friday, 8:30 AM to 5:00 PMTraining: 1 week, in officeLocation: Ville Saint-Laurent, MontrealSalary: 17,90$/hLong term mandate with possibility of permanenceStart date: ASAPAdvantagesThe advantages of being a bilingual customer service representatives are: - Possibility of permanence- Work in a very warm environment with a dedicated team- Free parking on street- Be part of a team of 5 wonderful women, in a safe environment- Paid training- Schedule stabilityResponsibilitiesThe responsibilities of this position as bilingual customer service representative are: - Handle calls, emails from customers and consultants- Offer exemplary customer service skills- Identify and assess customers’ needs to reach solutions and achieve satisfaction- Keep records of communication with customers and records of transactions- Communicate and coordinate with internal departments when necessary- Facilitate customer experience with their inquiriesQualificationsThe qualifications of being a bilingual customer service representative:- Fluent level of French and English (Spanish is a plus)- 1 year experience in customer service environment- Irreproachable communication skills, verbal and written- Working knowledge of Microsoft tools- Strong communication skills- Advanced multi-tasking skills- A dynamic and optimistic energySummaryAre you naturally sociable and good with people? Does customer service and customer satisfaction interests you? We have the job for you! We are looking for a bilingual customer service representative to help with client satisfaction in the exchange department for a high end jewelry company in Montreal, Ville-Saint-Laurent. This job opportunity is 100% in office, offers no possibility of work from home. Schedule: Monday to Friday, 8:30 AM to 5:00 PMTraining: 1 week, in officeLocation: Ville Saint-Laurent, MontrealSalary: 17,90$/hLong term madate with possibility of permanenceStart date: ASAPDo you recognize yourself or know anybody that fits the position qualifications and loves the jewelry retail industry! Email us directly with the subject "Customer Service Representative - Jewelry"Stephanie Bouasria: stephanie.bouasria@randstad.caKarel Tarabay: karel.tarabay@randstad.caJessica Yel Ozbek: jessical.yelozbek@randstad.caFlorence Lefebvre: florence.lefebvre@randstad.caKaren Leiton: karen.leiton@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Permanent
      • $50,000 - $51,000 per year
      A global leader in merchant services is looking to add Bilingual Account Specialists- Advanced Tech Support for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: July 11, 2022Hours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: $50k-$51kHybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants calling with e-commerce inquiries for various help desk programs- Respond to email inquiries from internal and external partners- Assist with special projects such as terminal software and hardware launches- Manage and complete technical escalations- Liaising with other areas of the organization to provide timely resolutionsQualifications- Bilingual French AND English- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- Experience with Help Desk call types: Verifone, Ingenico, VAR, ROL, Advanced communicationSummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Bilingual Account Specialist III - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      A global leader in merchant services is looking to add Bilingual Account Specialists- Advanced Tech Support for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: July 11, 2022Hours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: $50k-$51kHybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants calling with e-commerce inquiries for various help desk programs- Respond to email inquiries from internal and external partners- Assist with special projects such as terminal software and hardware launches- Manage and complete technical escalations- Liaising with other areas of the organization to provide timely resolutionsQualifications- Bilingual French AND English- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- Experience with Help Desk call types: Verifone, Ingenico, VAR, ROL, Advanced communicationSummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Bilingual Account Specialist III - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Surrey, British Columbia
      • Permanent
      • $44,000 per year
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about customer service? Are you interested to grow and excel in Financial Industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Credit Counsellor -Client Account ManagementLocation: Office is in Vancouver (near Burrard Skytrain Station) Hours of Operation:The business operates Monday - SaturdayBetween the hours of 7 am - 8pm (Monday- Friday)and 8 AM-4 PM on SaturdayScheduled for full-time hours for 5 days a weekTraining: 3 weeks, full-time paid trainingAdvantagesWe aspire to give you a career, rather than just a paycheck.- Competitive pay of $44K+ option to invest in company stocks-- Benefits and Paid Vacation- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in VancouverResponsibilities- Outbound and Inbound calls, No sales- Help clients to maintain their accounts current without any delinquency- use Problem solving skills to provide various payment options- provide recommendations on how to keep the account current- Create a warm, and pleasant experience for clients with personalized approach- reporting and back end proceduresQualifications- A minimum of 2 years of Customer Service experience- Excellent communication skills and ability to handle multiple tasks - call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- full time and flexible availability from Monday- Saturday- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Credit Counsellor- Vancouver"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about customer service? Are you interested to grow and excel in Financial Industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Credit Counsellor -Client Account ManagementLocation: Office is in Vancouver (near Burrard Skytrain Station) Hours of Operation:The business operates Monday - SaturdayBetween the hours of 7 am - 8pm (Monday- Friday)and 8 AM-4 PM on SaturdayScheduled for full-time hours for 5 days a weekTraining: 3 weeks, full-time paid trainingAdvantagesWe aspire to give you a career, rather than just a paycheck.- Competitive pay of $44K+ option to invest in company stocks-- Benefits and Paid Vacation- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in VancouverResponsibilities- Outbound and Inbound calls, No sales- Help clients to maintain their accounts current without any delinquency- use Problem solving skills to provide various payment options- provide recommendations on how to keep the account current- Create a warm, and pleasant experience for clients with personalized approach- reporting and back end proceduresQualifications- A minimum of 2 years of Customer Service experience- Excellent communication skills and ability to handle multiple tasks - call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- full time and flexible availability from Monday- Saturday- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Credit Counsellor- Vancouver"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Newtown
      • Permanent
      Your challenge!Reporting to Sales Manager, the Sales Representative role is accountable for achieving maximum sales profitability, growth and account penetration within an assigned region/market or portfolio. This position is to support our High-Quality Printing department for our retail division. The successful individual will have deep knowledge of different printing methods such as: digital, lithography and flexography. You will be sale to the USA and Canada, Ontario market therefore, heavy travel will be necessary. The role is responsible for establishing and maintaining customer relationships and ensuring customer excellence.Why working at Cascades?Weekly pay and paid vacationGroup insurance with large company contributions and 401K matchingGym membership reimbursementProfit sharing plan (not once, but twice a year!)Employee Assistance Program (because we care about the physical and mental health of our workforce and their family)Working for a company with a strong focus on sustainability and greener initiativesLong-term career management plan and training center (to bring out the full potential of our people!)A work environment focused on knowledge sharing and valuing individual and team successesYour responsibilitiesMaintaining and growing revenues for their accounts Educating and training customers on products and solutionsManaging contract creation and negotiation for regional accountsDeveloping and managing account plans for regional accounts according to given guidelines (i.e. revenues)Maintaining excellent client relationships and ensuring customer satisfactionYour background and strengthsBachelor's degree or College degree in a relevant fieldKnowledge of the high-quality printing techniques and industry would be considered an assetAbility to identify customers' needs, issues, interests, competitive activities and potential for new products and servicesSelf-driven person with abilities to effectively communicate and present solutionsMaster of negotiation with strong networking abilities that stays on top of customers and market signals to secure opportunitiesAbility to develop a thorough understanding of Cascades' offering to identify and report cross-selling opportunitiesAbility to actively participate, together with Account Managers, in key phases of the sales process with prospects#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      Your challenge!Reporting to Sales Manager, the Sales Representative role is accountable for achieving maximum sales profitability, growth and account penetration within an assigned region/market or portfolio. This position is to support our High-Quality Printing department for our retail division. The successful individual will have deep knowledge of different printing methods such as: digital, lithography and flexography. You will be sale to the USA and Canada, Ontario market therefore, heavy travel will be necessary. The role is responsible for establishing and maintaining customer relationships and ensuring customer excellence.Why working at Cascades?Weekly pay and paid vacationGroup insurance with large company contributions and 401K matchingGym membership reimbursementProfit sharing plan (not once, but twice a year!)Employee Assistance Program (because we care about the physical and mental health of our workforce and their family)Working for a company with a strong focus on sustainability and greener initiativesLong-term career management plan and training center (to bring out the full potential of our people!)A work environment focused on knowledge sharing and valuing individual and team successesYour responsibilitiesMaintaining and growing revenues for their accounts Educating and training customers on products and solutionsManaging contract creation and negotiation for regional accountsDeveloping and managing account plans for regional accounts according to given guidelines (i.e. revenues)Maintaining excellent client relationships and ensuring customer satisfactionYour background and strengthsBachelor's degree or College degree in a relevant fieldKnowledge of the high-quality printing techniques and industry would be considered an assetAbility to identify customers' needs, issues, interests, competitive activities and potential for new products and servicesSelf-driven person with abilities to effectively communicate and present solutionsMaster of negotiation with strong networking abilities that stays on top of customers and market signals to secure opportunitiesAbility to develop a thorough understanding of Cascades' offering to identify and report cross-selling opportunitiesAbility to actively participate, together with Account Managers, in key phases of the sales process with prospects#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      • Ottawa, Ontario
      • Contract
      • $19.00 per hour
      Are you searching a Part time or Full Time position as bilingual customer service representative ? (English +French )Here is a great opportunity in customer service for a dynamic, flexible and stimulating company! Our client, a customer contact center in the insurance industry, is looking for liaison agents to expand their team. You have experience in customer service in a call center and are comfortable with telemarketing? Check out this great offer now!Schedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your permanency afterwardsLocation: home or office in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (from home)Start date: as soon as possible#remotework #canadajobs #hiringnow #urgenthiring #montrealjobs #ottawajobs #customerservice #telemarketing #insurance #outboundcall AdvantagesThe benefits of working as a liaison agent are: -Working in a pleasant environment; - Having senior agents who give a follow-up and a very well supervised training;- Having the possibility to work 100% from home or at the offices located in Anjou, downtown Montreal, Quebec City and Ottawa (It is important to be located near one of these places so that you can travel to them if needed)ResponsibilitiesThe primary responsibilities of a Liaison Agent are: - Work with an automated call generator to contact and prospect future insureds;- Enter the different codifications in the files in order to properly classify the call;- Record the notes of our calls in the files of future insureds;- Ensure an outstanding service;QualificationsTo hold the position of Liaison Officer, you must: -Have a minimum of a completed high school diploma (DES) -Be bilingual in English and French -Have experience making high volume outbound calls or sales in a customer contact center- Good negotiation and persuasion skills- Possess a working laptop with Windows 8 or higher (newer MAC's may also work if you do not have a laptop) - Have a high speed internet- Being able to connect the computer directly with an Ethernet cable- Have a personal phone SummarySchedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your tenure afterwardsLocation: from home or offices located in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (distance learning)Start date: as soon as possibleAre you interested in this job? Do not hesitate to apply directly or contact us at jessica.yelozbek@randstad.ca and florence.lefebvre@randstad.ca karel.tarabay@randstad.ca stephanie.bouasria@randstad.ca with the subject: Liaison agentRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you searching a Part time or Full Time position as bilingual customer service representative ? (English +French )Here is a great opportunity in customer service for a dynamic, flexible and stimulating company! Our client, a customer contact center in the insurance industry, is looking for liaison agents to expand their team. You have experience in customer service in a call center and are comfortable with telemarketing? Check out this great offer now!Schedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your permanency afterwardsLocation: home or office in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (from home)Start date: as soon as possible#remotework #canadajobs #hiringnow #urgenthiring #montrealjobs #ottawajobs #customerservice #telemarketing #insurance #outboundcall AdvantagesThe benefits of working as a liaison agent are: -Working in a pleasant environment; - Having senior agents who give a follow-up and a very well supervised training;- Having the possibility to work 100% from home or at the offices located in Anjou, downtown Montreal, Quebec City and Ottawa (It is important to be located near one of these places so that you can travel to them if needed)ResponsibilitiesThe primary responsibilities of a Liaison Agent are: - Work with an automated call generator to contact and prospect future insureds;- Enter the different codifications in the files in order to properly classify the call;- Record the notes of our calls in the files of future insureds;- Ensure an outstanding service;QualificationsTo hold the position of Liaison Officer, you must: -Have a minimum of a completed high school diploma (DES) -Be bilingual in English and French -Have experience making high volume outbound calls or sales in a customer contact center- Good negotiation and persuasion skills- Possess a working laptop with Windows 8 or higher (newer MAC's may also work if you do not have a laptop) - Have a high speed internet- Being able to connect the computer directly with an Ethernet cable- Have a personal phone SummarySchedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your tenure afterwardsLocation: from home or offices located in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (distance learning)Start date: as soon as possibleAre you interested in this job? Do not hesitate to apply directly or contact us at jessica.yelozbek@randstad.ca and florence.lefebvre@randstad.ca karel.tarabay@randstad.ca stephanie.bouasria@randstad.ca with the subject: Liaison agentRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Oakville, Ontario
      • Permanent
      • $35,000 per year
      Are you a customer service guru looking to take the next step in your career? Our client in the insurance industry is looking to add Membership Sales Representatives to join their growing team! As a Membership Sales Representative, you will handle inbound calls from customers regarding their pet’s microchip information. The objective is to provide services to the customer by offering membership products and services. The role will also will require representatives to be involved in various outbound campaigns targeting warm leads. Sales Representatives will use their strong communication skills to offer the best solution for customers and their pet's needs. Advantages- Fully remote opportunity- Working hours are Monday to Thursday between 8 am and 9 pm, Friday 8 am and 8 pm and rotational Saturdays 8 am to 5 pm - Work for a well known company in the insurance industry - $55,000 to $65,000 OTE (base salary and commission)Start date: July 25th, 2022Responsibilities- Handle B2C inbound calls and upsell products and services- Conduct warm outbound calls as assigned and convert to sales- Upsell and cross-sell services for pets- Provide exceptional customer service throughout the sales process that will result in retention and repeat business- Document accurate notes for each transaction- Achieve individual and team sales targetsQualifications- 1-2 years of customer service experience in a call center or in person - Bilingual in French or Spanish is considered an asset- Strong communication and interpersonal skills with a passion for providing exceptional customer service- Solutions oriented, motivated, and energetic SummaryIf you are interested in being considered please apply directly to the posting or send your resume to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with "Pet Insurance" as the subject line. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a customer service guru looking to take the next step in your career? Our client in the insurance industry is looking to add Membership Sales Representatives to join their growing team! As a Membership Sales Representative, you will handle inbound calls from customers regarding their pet’s microchip information. The objective is to provide services to the customer by offering membership products and services. The role will also will require representatives to be involved in various outbound campaigns targeting warm leads. Sales Representatives will use their strong communication skills to offer the best solution for customers and their pet's needs. Advantages- Fully remote opportunity- Working hours are Monday to Thursday between 8 am and 9 pm, Friday 8 am and 8 pm and rotational Saturdays 8 am to 5 pm - Work for a well known company in the insurance industry - $55,000 to $65,000 OTE (base salary and commission)Start date: July 25th, 2022Responsibilities- Handle B2C inbound calls and upsell products and services- Conduct warm outbound calls as assigned and convert to sales- Upsell and cross-sell services for pets- Provide exceptional customer service throughout the sales process that will result in retention and repeat business- Document accurate notes for each transaction- Achieve individual and team sales targetsQualifications- 1-2 years of customer service experience in a call center or in person - Bilingual in French or Spanish is considered an asset- Strong communication and interpersonal skills with a passion for providing exceptional customer service- Solutions oriented, motivated, and energetic SummaryIf you are interested in being considered please apply directly to the posting or send your resume to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with "Pet Insurance" as the subject line. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $18.50 per hour
      Randstad is hiring Customer Service Representatives who are fluent in both ENGLISH and FRENCH, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations. Salary: $ 18.50 / hour5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday 3pm - 11pm Full-time position: 37.5 h / week Place of work: Work in the comfort of your home ** ( Possibility to switch Hybrid )Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: JULY 25TH#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #urgenthiring #applynow #remotework #teletravail #customerservice #callcenter Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 18.50 / hourYou must be available to work from Monday to Sunday from 3pm - 11pm Full time position: 37.5 h / week Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Are you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA”Jessica Yel Ozbek jessica.yelozbek@randstad..ca Karen Leiton karen.leiton@randstad.ca Florence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Randstad is hiring Customer Service Representatives who are fluent in both ENGLISH and FRENCH, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations. Salary: $ 18.50 / hour5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday 3pm - 11pm Full-time position: 37.5 h / week Place of work: Work in the comfort of your home ** ( Possibility to switch Hybrid )Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: JULY 25TH#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #urgenthiring #applynow #remotework #teletravail #customerservice #callcenter Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 18.50 / hourYou must be available to work from Monday to Sunday from 3pm - 11pm Full time position: 37.5 h / week Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Are you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA”Jessica Yel Ozbek jessica.yelozbek@randstad..ca Karen Leiton karen.leiton@randstad.ca Florence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      • $19.00 per hour
      Here is a great opportunity in customer service for a dynamic, flexible and stimulating company! Our client, a customer contact center in the insurance industryl, is looking for liaison agents to expand their team. You have experience in customer service in a call center and are comfortable with telemarketing? Check out this great offer now!Schedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your permanency afterwardsLocation: home or office in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (from home)Start date: as soon as possibleAdvantagesThe benefits of working as a liaison agent are: -Working in a pleasant environment; - Having senior agents who give a follow-up and a very well supervised training;- Having the possibility to work 100% from home or at the offices located in Anjou, downtown Montreal, Quebec City and Ottawa (It is important to be located near one of these places so that you can travel to them if needed)ResponsibilitiesThe primary responsibilities of a Liaison Agent are: - Work with an automated call generator to contact and prospect future insureds;- Enter the different codifications in the files in order to properly classify the call;- Record the notes of our calls in the files of future insureds;- Ensure an outstanding service;QualificationsTo hold the position of Liaison Officer, you must: -Have a minimum of a completed high school diploma (DES) -Be bilingual in English and French -Have experience making high volume outbound calls or sales in a customer contact center- Good negotiation and persuasion skills- Possess a working laptop with Windows 8 or higher (newer MAC's may also work if you do not have a laptop) - Have a high speed internet- Being able to connect the computer directly with an Ethernet cable- Have a personal phone SummarySchedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your tenure afterwardsLocation: from home or offices located in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (distance learning)Start date: as soon as possibleAre you interested in this job? Do not hesitate to apply directly or contact us at florence.lefebvre@randstad.ca karel.tarabay@randstad.ca jessica.yelozbek@randstad.ca and stephanie.bouasria@randstad.ca with the subject: Liaison agentRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Here is a great opportunity in customer service for a dynamic, flexible and stimulating company! Our client, a customer contact center in the insurance industryl, is looking for liaison agents to expand their team. You have experience in customer service in a call center and are comfortable with telemarketing? Check out this great offer now!Schedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your permanency afterwardsLocation: home or office in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (from home)Start date: as soon as possibleAdvantagesThe benefits of working as a liaison agent are: -Working in a pleasant environment; - Having senior agents who give a follow-up and a very well supervised training;- Having the possibility to work 100% from home or at the offices located in Anjou, downtown Montreal, Quebec City and Ottawa (It is important to be located near one of these places so that you can travel to them if needed)ResponsibilitiesThe primary responsibilities of a Liaison Agent are: - Work with an automated call generator to contact and prospect future insureds;- Enter the different codifications in the files in order to properly classify the call;- Record the notes of our calls in the files of future insureds;- Ensure an outstanding service;QualificationsTo hold the position of Liaison Officer, you must: -Have a minimum of a completed high school diploma (DES) -Be bilingual in English and French -Have experience making high volume outbound calls or sales in a customer contact center- Good negotiation and persuasion skills- Possess a working laptop with Windows 8 or higher (newer MAC's may also work if you do not have a laptop) - Have a high speed internet- Being able to connect the computer directly with an Ethernet cable- Have a personal phone SummarySchedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your tenure afterwardsLocation: from home or offices located in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (distance learning)Start date: as soon as possibleAre you interested in this job? Do not hesitate to apply directly or contact us at florence.lefebvre@randstad.ca karel.tarabay@randstad.ca jessica.yelozbek@randstad.ca and stephanie.bouasria@randstad.ca with the subject: Liaison agentRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Dorval, Québec
      • Contract
      Are you an expert in handling public relations and do you have great communication skills? Our client, a multinational technologies company, is looking to hire a Communications Professional to join their team.This will be working from the Dorval office. This role would be a great opportunity for candidates with similar background.Advantages- Work for a multinational technologies company- Dorval location- 7-month contract- Monday to Friday- 8:00 am to 4:00 pm, with flexibility for different hours- $34.70/hour- July 1st, 2022 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Communications Professional, your duties will include:●Developing partial communication plans●Implementing communication activities defined in annual communication plan●Determining and scheduling individual measures●Contributing to publications, articles etc.●Instructing external service providers in implementing communication activities●Monitoring communication activities and budget appropriated for such activitiesQualifications●Bachelor’s degree in Communication, Journalism, Business, Marketing●3-5 years of previous experience in the same field●Must be in good standing with credit●Excellent communication skills●Proficient with MS OfficeNice to have:●Fluent in GermanSummaryIf you're interested in the Communications Professional role in Dorval, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you an expert in handling public relations and do you have great communication skills? Our client, a multinational technologies company, is looking to hire a Communications Professional to join their team.This will be working from the Dorval office. This role would be a great opportunity for candidates with similar background.Advantages- Work for a multinational technologies company- Dorval location- 7-month contract- Monday to Friday- 8:00 am to 4:00 pm, with flexibility for different hours- $34.70/hour- July 1st, 2022 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Communications Professional, your duties will include:●Developing partial communication plans●Implementing communication activities defined in annual communication plan●Determining and scheduling individual measures●Contributing to publications, articles etc.●Instructing external service providers in implementing communication activities●Monitoring communication activities and budget appropriated for such activitiesQualifications●Bachelor’s degree in Communication, Journalism, Business, Marketing●3-5 years of previous experience in the same field●Must be in good standing with credit●Excellent communication skills●Proficient with MS OfficeNice to have:●Fluent in GermanSummaryIf you're interested in the Communications Professional role in Dorval, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Contract
      • $21.53 per hour
      Are you motivated about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hourStart of employment: ASAPAdvantagesWhat we have to offer:- Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance-Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will:- Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner- Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table:- Minimum 3-5 years’ experience in customer service or call center environment- High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment- Excellent communication skills both in English and French- Ability to multitask and use several different applicationssimultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset)- Strong organizational skills and ability to establish prioritiesSummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAPDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarelFlorenceJessicaStephaniekarel.tarabay@randstad.caflorence.lefebvre@randstad.cajessica.yelozbek@randstad.castephanie.bouasria@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you motivated about providing outstanding service? Are you able to listen to and anticipate customer concerns in order to find solutions? Join our team and take part in providing the highest level of customer care for our clients.We are looking for a full-time Customer Service Representative that will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Schedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: work from homeSalary: $21.53/ hourStart of employment: ASAPAdvantagesWhat we have to offer:- Competitive salary- Day shifts from Monday to Friday - 37.5 hours per week- Paid training to set you up for success- Permanent full-time position with employer paid group insurance-Work from home-Computer equipment provided (computer, mouse, keyboard, headset)ResponsibilitiesAs a Bilingual Account Manager, you will:- Ensure the highest level of customer satisfaction- Answer incoming phone calls in a positive, courteous and respectful manner- Provide customers with detailed information on high-end appliances- Handle customers’ concerns and/or issues and ensure follow up with proper solutions- Accurately schedule appointments and dispatch installation technicians- Work with Supply Chain to coordinate appliance deliveries to coincide with installation dates- Process all customers’ requests in a timely and effective manner- Accurately document and record customer/client information in the software systemQualificationsWhat you bring to the table:- Minimum 3-5 years’ experience in customer service or call center environment- High school diploma or equivalent- Logistics experience (an asset)- Ability to proactively listen to customer concerns and find a solution while demonstrating patience and empathy to the valued customer- A collaborative Team player attitude- Capable of working within a fast-paced environment- Excellent communication skills both in English and French- Ability to multitask and use several different applicationssimultaneously- Good knowledge of Microsoft Office and Outlook- Knowledge of Salesforce CRM (an asset)- Strong organizational skills and ability to establish prioritiesSummarySchedule: Full-Time 37.5 hours - availability from 08:30 am to 05:00 pmLocation: Work from home WFHSalary: $21.53Start of employment: ASAPDo you recognize yourself or know anybody that fits the position qualifications ! Email us directly with the subject "Account manager - appliances"KarelFlorenceJessicaStephaniekarel.tarabay@randstad.caflorence.lefebvre@randstad.cajessica.yelozbek@randstad.castephanie.bouasria@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montreal, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Moncton, New Brunswick
      • Permanent
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from New Brunswick, Nova Scotia or Prince Edward Island? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: virangana.shah@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: virangana.shah@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from New Brunswick, Nova Scotia or Prince Edward Island? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: virangana.shah@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: virangana.shah@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Edmonton, Alberta
      • Permanent
      • $45,000 per year
      Do you have sales and customer service experience and you are looking for an exciting opportunity in the Insurance Industry? We are hiring for Bilingual Sales and Customer Service Agents in Edmonton. With this role, you will become an expert at providing customers with the best insurance coverage options. You will listen to them, understand their needs and communicate – in the most simple and easy-to-understand terms – the available choices and related benefits.If you have the following, we would love to hear from you!:• Experience in delivering client-focused solutions and in creating long-lasting relationships• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectationsThis is a full-time position with a start date in July 15th . Schedule:Must have availability to work Monday to Friday, from 8:00 am to 6:00 pm and Saturday, from 8:00 am to 5:00 pm. (every Saturday for the first year of employment – rotating Saturdays thereafter).Occasional Statutory HolidaysSalary:$45,000.00Annual performance bonusBenefits provided by the companyLocation: Edmonton (Hybrid work from home and in office model)Advantages- Paid training will be provided that prepares you for obtaining your insurance License- Hybrid work from home and in office model (to be determined)- Equipment will be provided- An annual performance bonus that rewards you for your proven results and strive for excellence- An excellent flexible benefits program, available to you starting from day one on the job- Fantastic opportunities for career growth within the company- Employee share purchase program with company matching option after 3 monthsResponsibilities- Provide current or potential customers with the best insurance coverage options for their cars and homes.- You will listen to customers, understand their needs, and communicate the options available- Collect information from clients on their risk profiles - Sell the suitable protection plans- Data entry and accurate record keeping- Check insurance claimsQualifications- Bilingual in French and English is required- Previous sales, customer service, and/or call center experience- Insurance license in province of residence/previous insurance experience a major asset- High school diploma (post-secondary education is an asset)- A team player- A good listener and communicator- A talent for influencing positive and beneficial decisions- Background and credit check requiredSummaryIf you are interested and or know someone who may be a great fit, apply directly or send me your resume at mausamee.agravat@randstad.ca or arshdeep.dhillon@randstad.ca or hamideh.hayati@randstad.ca with the subject line: Bilingual Sales and Customer Service Agent in Edmonton.We thank all applicants, however, only those selected for interviews will be contacted.Thank you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have sales and customer service experience and you are looking for an exciting opportunity in the Insurance Industry? We are hiring for Bilingual Sales and Customer Service Agents in Edmonton. With this role, you will become an expert at providing customers with the best insurance coverage options. You will listen to them, understand their needs and communicate – in the most simple and easy-to-understand terms – the available choices and related benefits.If you have the following, we would love to hear from you!:• Experience in delivering client-focused solutions and in creating long-lasting relationships• Solid ability to multitask with exceptional organizational skills• Ability to thrive under pressure while delivering solutions that exceed customer expectationsThis is a full-time position with a start date in July 15th . Schedule:Must have availability to work Monday to Friday, from 8:00 am to 6:00 pm and Saturday, from 8:00 am to 5:00 pm. (every Saturday for the first year of employment – rotating Saturdays thereafter).Occasional Statutory HolidaysSalary:$45,000.00Annual performance bonusBenefits provided by the companyLocation: Edmonton (Hybrid work from home and in office model)Advantages- Paid training will be provided that prepares you for obtaining your insurance License- Hybrid work from home and in office model (to be determined)- Equipment will be provided- An annual performance bonus that rewards you for your proven results and strive for excellence- An excellent flexible benefits program, available to you starting from day one on the job- Fantastic opportunities for career growth within the company- Employee share purchase program with company matching option after 3 monthsResponsibilities- Provide current or potential customers with the best insurance coverage options for their cars and homes.- You will listen to customers, understand their needs, and communicate the options available- Collect information from clients on their risk profiles - Sell the suitable protection plans- Data entry and accurate record keeping- Check insurance claimsQualifications- Bilingual in French and English is required- Previous sales, customer service, and/or call center experience- Insurance license in province of residence/previous insurance experience a major asset- High school diploma (post-secondary education is an asset)- A team player- A good listener and communicator- A talent for influencing positive and beneficial decisions- Background and credit check requiredSummaryIf you are interested and or know someone who may be a great fit, apply directly or send me your resume at mausamee.agravat@randstad.ca or arshdeep.dhillon@randstad.ca or hamideh.hayati@randstad.ca with the subject line: Bilingual Sales and Customer Service Agent in Edmonton.We thank all applicants, however, only those selected for interviews will be contacted.Thank you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Pickering, Ontario
      • Permanent
      Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: May 24thHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: Starting at $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantagesAdvantages:2 weeks vacation, 3 weeks after 2 years10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilitiesResponsibilities: - Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualificationsQualification:- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to riya.gupta@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: May 24thHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: Starting at $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantagesAdvantages:2 weeks vacation, 3 weeks after 2 years10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilitiesResponsibilities: - Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualificationsQualification:- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to riya.gupta@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Boisbriand, Québec
      • Contract
      Do you have strong customer service skills? Are you also tech-savvy? If you like supporting customers while managing reports and data, the Bilingual Customer Service/Order Entry Representative may be the right role for you!We're looking for individuals who would be interested in developing their professional experience further to join our client, a leading health technology solutions company.Advantages- Work for one a leading health technology solutions company- 8-month contract- Potential for extension- Boisbriand location- Working on-site and remote- Monday to Friday- $25/hour- Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service/Order Entry Representative, you will be handling customer inquiries, processing orders, and managing sales data.Duties include:- On time order entry- Ensuring processes, policies, and best practices are shared and followed- Achieving KPIs and other targets- Reviewing data and recognizing patters to promot error preventionQualifications• Bilingual in French and English• Minimum 3 year of customer service operations experience and data entry• Attention to detail and problem-solving skills• Ability to adapt quickly and comfortably to change• Proficient in MS Office• Experience with SAPSummaryIf you're interested in the Bilingual Customer Service Representative/Order Entry Clerk role, please apply online at www.randstad. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have strong customer service skills? Are you also tech-savvy? If you like supporting customers while managing reports and data, the Bilingual Customer Service/Order Entry Representative may be the right role for you!We're looking for individuals who would be interested in developing their professional experience further to join our client, a leading health technology solutions company.Advantages- Work for one a leading health technology solutions company- 8-month contract- Potential for extension- Boisbriand location- Working on-site and remote- Monday to Friday- $25/hour- Start date: ASAPWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service/Order Entry Representative, you will be handling customer inquiries, processing orders, and managing sales data.Duties include:- On time order entry- Ensuring processes, policies, and best practices are shared and followed- Achieving KPIs and other targets- Reviewing data and recognizing patters to promot error preventionQualifications• Bilingual in French and English• Minimum 3 year of customer service operations experience and data entry• Attention to detail and problem-solving skills• Ability to adapt quickly and comfortably to change• Proficient in MS Office• Experience with SAPSummaryIf you're interested in the Bilingual Customer Service Representative/Order Entry Clerk role, please apply online at www.randstad. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      • $19.50 per hour
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Start Date: May 30th Hours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Start Date: May 30th Hours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Permanent
      Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - FridayBetween the hours of 7 am - 8 pmScheduled for full-time hoursTraining: 2-3 weeks, full-time paid trainingAdvantages- Competitive pay of $56K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult tech problems- Analyze Client tech issues for business banking products- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- Fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to susmitha.jambula@randstad.ca and add the subject line: "Bilingual Technical Support Agent - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - FridayBetween the hours of 7 am - 8 pmScheduled for full-time hoursTraining: 2-3 weeks, full-time paid trainingAdvantages- Competitive pay of $56K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult tech problems- Analyze Client tech issues for business banking products- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- Fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to susmitha.jambula@randstad.ca and add the subject line: "Bilingual Technical Support Agent - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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