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      • Winnipeg, Manitoba
      • Contract
      Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Then we might have just the job for you!We are looking for Customer Service Representatives to work in the North Winnipeg for a 3 month contract. You’ll be responsible for providing world class customer service to customers in store, and over the phone! This Winnipeg office is a great space to work and we know you’ll love it here!Advantages- Work Monday-Friday between 7:30 am-4:00 pm- This company puts it's people first!- Contract pays you weekly!- Benefits available at a reduced cost- 5 minute walk from bus stopResponsibilities- Process customer orders, including custom orders, and price them accurately- Co-ordinate all orders for timely and cost efficient shipping- Process financial transactions according to credit procedures- Answer telephones and process/distribute incoming facsimiles- Use the JDE system to process invoices and review/update receiving reports- Submit purchase requisitions for branch stock- Maintain customer-pricing books- Prepare quotes and follow up accordingly- Assist in training of new hires- Ensure bi-weekly timesheets are completed accurately and submitted on time- Manage daily cash/check reconciliations & complete bank deposits as required- Help ensure SOX compliance with accuracy, control, and efficiency- Make outbound sales calls- Upsell existing accounts- Prospect for new business- Provide overall support and after sales service to customers- Identify creative ways of retaining and growing customer accounts- Other customer/administrative/warehouse duties as requiredQualifications- High School Diploma- Post -Secondary Education an asset- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives- Knowledge/experience in building supplies- Ability to comprehend and follow branch business procedures- Ability to work well as a team and independently- Ability to identify and solve problems when required- Strong computer skills- Good phone etiquette- Exceptional verbal and written communication skills- Ability to work in a fast-paced, self-directed environment- JDE 9.0 experience an asset- Positive attitude along with a strong desire to learn and adapt to changeSummaryWays to apply:- Apply directly on this site- Go to our website at www.randstad.ca, create a profile and apply directly- Email your resume to winnipegadmin@randstad.ca and include the title of the position in the subject line.At this time we are no longer accepting walk-in candidates to our office as it is closed due to COVID-19. We appreciate your understanding and look forward to hearing from you soon!We thank all applicants for their interest in this position and only those selected for interviews will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Then we might have just the job for you!We are looking for Customer Service Representatives to work in the North Winnipeg for a 3 month contract. You’ll be responsible for providing world class customer service to customers in store, and over the phone! This Winnipeg office is a great space to work and we know you’ll love it here!Advantages- Work Monday-Friday between 7:30 am-4:00 pm- This company puts it's people first!- Contract pays you weekly!- Benefits available at a reduced cost- 5 minute walk from bus stopResponsibilities- Process customer orders, including custom orders, and price them accurately- Co-ordinate all orders for timely and cost efficient shipping- Process financial transactions according to credit procedures- Answer telephones and process/distribute incoming facsimiles- Use the JDE system to process invoices and review/update receiving reports- Submit purchase requisitions for branch stock- Maintain customer-pricing books- Prepare quotes and follow up accordingly- Assist in training of new hires- Ensure bi-weekly timesheets are completed accurately and submitted on time- Manage daily cash/check reconciliations & complete bank deposits as required- Help ensure SOX compliance with accuracy, control, and efficiency- Make outbound sales calls- Upsell existing accounts- Prospect for new business- Provide overall support and after sales service to customers- Identify creative ways of retaining and growing customer accounts- Other customer/administrative/warehouse duties as requiredQualifications- High School Diploma- Post -Secondary Education an asset- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives- Knowledge/experience in building supplies- Ability to comprehend and follow branch business procedures- Ability to work well as a team and independently- Ability to identify and solve problems when required- Strong computer skills- Good phone etiquette- Exceptional verbal and written communication skills- Ability to work in a fast-paced, self-directed environment- JDE 9.0 experience an asset- Positive attitude along with a strong desire to learn and adapt to changeSummaryWays to apply:- Apply directly on this site- Go to our website at www.randstad.ca, create a profile and apply directly- Email your resume to winnipegadmin@randstad.ca and include the title of the position in the subject line.At this time we are no longer accepting walk-in candidates to our office as it is closed due to COVID-19. We appreciate your understanding and look forward to hearing from you soon!We thank all applicants for their interest in this position and only those selected for interviews will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      Are you a Bilingual Customer Service Professional looking for a new opportunity in the medical industry? Are you professional and diplomatic with a passion for customer service? Are you independent and confident working virtually? Let's connect!A well known company in the medical industry located in Mississauga is looking for Bilingual Customer Service Representatives to join the team. The successful candidate must be comfortable working from home and communicating virtually.Why do you want the job?· Competitive pay $50-60k· Equipment provided to work from home including laptop, additional screen and Internet expenditure· Work for a well known company in the medical industry with strong North American presence· Monday to Friday regular business hours (NO WEEKENDS) (9AM- 5:30PM)- Permanent opportunity AdvantagesPermanent OpportunityHealth, dental, vision benefitsInternet ExpenditureFriday Lunch AllowanceRRSP 2-3 Weeks of Vacation Responsibilities- Processing orders by telephone, fax, and email via the ORACLE database- Provide customers with responses on the status of purchase orders, sales orders, returns, credits, and shipping- Ensure customers' needs are met with a high degree of accuracy- Responsible for total order management from beginning to end including processing orders, invoices, billing, returns, etc. Qualifications3-5 Years of customer service experienceExperience in an order processing environment is a mustStrong written and oral skills in both English and FrenchAbility to multi-taskStrong Attention to detailProfessional and courteous phone mannersPrevious experience with Salesforce and Oracle is a strong assetSummaryIf you are interested and you are bilingual English AND French apply directly. or email a copy of your resume to luda.zadorovich@randstad.ca quoting "Bilingual Order Management- Mississauga"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a Bilingual Customer Service Professional looking for a new opportunity in the medical industry? Are you professional and diplomatic with a passion for customer service? Are you independent and confident working virtually? Let's connect!A well known company in the medical industry located in Mississauga is looking for Bilingual Customer Service Representatives to join the team. The successful candidate must be comfortable working from home and communicating virtually.Why do you want the job?· Competitive pay $50-60k· Equipment provided to work from home including laptop, additional screen and Internet expenditure· Work for a well known company in the medical industry with strong North American presence· Monday to Friday regular business hours (NO WEEKENDS) (9AM- 5:30PM)- Permanent opportunity AdvantagesPermanent OpportunityHealth, dental, vision benefitsInternet ExpenditureFriday Lunch AllowanceRRSP 2-3 Weeks of Vacation Responsibilities- Processing orders by telephone, fax, and email via the ORACLE database- Provide customers with responses on the status of purchase orders, sales orders, returns, credits, and shipping- Ensure customers' needs are met with a high degree of accuracy- Responsible for total order management from beginning to end including processing orders, invoices, billing, returns, etc. Qualifications3-5 Years of customer service experienceExperience in an order processing environment is a mustStrong written and oral skills in both English and FrenchAbility to multi-taskStrong Attention to detailProfessional and courteous phone mannersPrevious experience with Salesforce and Oracle is a strong assetSummaryIf you are interested and you are bilingual English AND French apply directly. or email a copy of your resume to luda.zadorovich@randstad.ca quoting "Bilingual Order Management- Mississauga"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Concord, Ontario
      • Contract
      Do you have experience in a Product Development environment? Do you have experience in configuring Routers, Switches and Firewalls? Our client, a multinational technologies company, is looking to hire a Network Analyst to join their team.This will be working in Concord office. Full time hours, Monday to Friday.Advantages- Work for a multinational technologies company- Concord location- Onsite role- 12-month contract- Working days: Monday to Friday, 8:30 am to 5:30 pm - $38/hour- May 30th, 2022 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Network Analyst, your duties will include:•Performing functional stress performance and interoperability testing on IP routers, Ethernet switches, control applications and/or network management systems•Developing and executing product / feature specification test plans•Providing requirements and specifications needs for development of the software test automation tool and its functional review•Providing Tier 3 customer support as required•Troubleshooting issues to ensure timely remedy of customer concerns•Reviewing and providing input to the product requirements and feature specifications, as a representative on a cross-functional team•Writing and reviewing application notes and product literature•Aiding development of software test automation tool that interacts with switches and routersQualifications•Minimum of 3 to 5 years in a Product Development environment, primarily in industrial communication•University or college degree in internetworking, computer science, electronics engineering or science•Experience in configuring Routers, Switches and Firewalls,•Knowledge of Layer 2 technologies: RSTP/MSTP, IGMP, VLAN, 802.1x authentication, DHCP, Ethernet, Link Aggregation•Knowledge of Layer 3 technologies: Frame Relay, PPP, channelized interfaces, OSPF, BGP, RIP, MPLS,VRF, PIM-SM, SNMP, VRRP, QoS, IPv6, Tunneling protocols•Knowledge of Security protocols: IPsec-VPN, TLS, Radius, Firewall, Intrusion detection and prevention system•Knowledge of OSI Model and TCP/IP protocol stack•Strong verbal and written English communication skills•Ability to work in a team environmentNice to have:•Programming Languages: Perl, PHP, C, Java or similar an asset•Configuring Linux systems experience an asset•Software development experience an assetSummaryIf you're interested in the Network Analyst role in Concord, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have experience in a Product Development environment? Do you have experience in configuring Routers, Switches and Firewalls? Our client, a multinational technologies company, is looking to hire a Network Analyst to join their team.This will be working in Concord office. Full time hours, Monday to Friday.Advantages- Work for a multinational technologies company- Concord location- Onsite role- 12-month contract- Working days: Monday to Friday, 8:30 am to 5:30 pm - $38/hour- May 30th, 2022 start dateWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Network Analyst, your duties will include:•Performing functional stress performance and interoperability testing on IP routers, Ethernet switches, control applications and/or network management systems•Developing and executing product / feature specification test plans•Providing requirements and specifications needs for development of the software test automation tool and its functional review•Providing Tier 3 customer support as required•Troubleshooting issues to ensure timely remedy of customer concerns•Reviewing and providing input to the product requirements and feature specifications, as a representative on a cross-functional team•Writing and reviewing application notes and product literature•Aiding development of software test automation tool that interacts with switches and routersQualifications•Minimum of 3 to 5 years in a Product Development environment, primarily in industrial communication•University or college degree in internetworking, computer science, electronics engineering or science•Experience in configuring Routers, Switches and Firewalls,•Knowledge of Layer 2 technologies: RSTP/MSTP, IGMP, VLAN, 802.1x authentication, DHCP, Ethernet, Link Aggregation•Knowledge of Layer 3 technologies: Frame Relay, PPP, channelized interfaces, OSPF, BGP, RIP, MPLS,VRF, PIM-SM, SNMP, VRRP, QoS, IPv6, Tunneling protocols•Knowledge of Security protocols: IPsec-VPN, TLS, Radius, Firewall, Intrusion detection and prevention system•Knowledge of OSI Model and TCP/IP protocol stack•Strong verbal and written English communication skills•Ability to work in a team environmentNice to have:•Programming Languages: Perl, PHP, C, Java or similar an asset•Configuring Linux systems experience an asset•Software development experience an assetSummaryIf you're interested in the Network Analyst role in Concord, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Kitchener, Ontario
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • East York, Ontario
      • Contract
      A Cashier/Stockperson is responsible for safe cash handling, preparing, stocking and merchandising products, upholding exceptional customer service skills. The Company Store Cashier/Stockperson must take direction from Company Store Coordinator, Site Supply Chain Leader and or Plant Leader regarding any reasonable requirements not set out in this description below regarding company store goals, quality standards and safety requirements.This is a new temporary role (3 to 4 months) which may give you exposure to future opportunities with this global company we are hiring forTo qualify for this position the ideal candidate needs to be able to accurately record data using company software. Needs to have computer skills and working knowledge of SAP software. Also, they need to be comfortable with working in different shiftsLocation: East York (bermondsey and o'connor) (TTC accessible)Pay Rate: $16/hr.Shift: Monday – OFFTuesday - 9AM - 5:30PMWednesday – 9AM - 5:30PMThursday – 11AM – 7:30PMFriday – OFFSaturday – 9AM - 5PMSunday - 12 PM - 5PMFor IMMEDIATE considerations please email sarthak.jain@randstad.ca subject line cashier. AdvantagesWhy work with Randstad?- weekly pay via direct depsoit- 4% vacation pay- bus route & TTC accessible- clean & friendly environment- potential for permenant employment- $100 referral bonus!! $$$$Responsibilities•Operate a cash register with strong mathematical confidence•Handle cash in a safe and secure manner, making drops as needed•Record inventory transactions accurately while ensuring appropriate FIFO is followed•Merchandising products: stock shelves of finished product and bagged loose product (lifting required) and stock bins of bagged loose product (lifting required)•Move product from bins, shelves, carts and/or skids as needed (lifting required)•Perform product preparation, label and stock (lifting required)•Respond to customer questions and/or complaints as neededQualificationsMUST HAVE:•Adaptable and demonstrated ability to quickly master new tasks and skills with keen attention to detail •Exceptional English communication skills required, both verbal and written•Must be a strong performer who demonstrates reliability and an excellent attendance record•Excellent team work and strong self-directed individual and group work ethic•Computer skills are required for MS Office Suite (Word, Excel) and Weber printer software•Physical demands: Moderate lifting will be required (up to 13 kgs), Reaching: Full extension•1-2 years’ experience working in a retail environment is preferredSummaryLooking for an experienced cashier to work for our company cookie store full time on a contract basis for around 3 to 4 months. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      A Cashier/Stockperson is responsible for safe cash handling, preparing, stocking and merchandising products, upholding exceptional customer service skills. The Company Store Cashier/Stockperson must take direction from Company Store Coordinator, Site Supply Chain Leader and or Plant Leader regarding any reasonable requirements not set out in this description below regarding company store goals, quality standards and safety requirements.This is a new temporary role (3 to 4 months) which may give you exposure to future opportunities with this global company we are hiring forTo qualify for this position the ideal candidate needs to be able to accurately record data using company software. Needs to have computer skills and working knowledge of SAP software. Also, they need to be comfortable with working in different shiftsLocation: East York (bermondsey and o'connor) (TTC accessible)Pay Rate: $16/hr.Shift: Monday – OFFTuesday - 9AM - 5:30PMWednesday – 9AM - 5:30PMThursday – 11AM – 7:30PMFriday – OFFSaturday – 9AM - 5PMSunday - 12 PM - 5PMFor IMMEDIATE considerations please email sarthak.jain@randstad.ca subject line cashier. AdvantagesWhy work with Randstad?- weekly pay via direct depsoit- 4% vacation pay- bus route & TTC accessible- clean & friendly environment- potential for permenant employment- $100 referral bonus!! $$$$Responsibilities•Operate a cash register with strong mathematical confidence•Handle cash in a safe and secure manner, making drops as needed•Record inventory transactions accurately while ensuring appropriate FIFO is followed•Merchandising products: stock shelves of finished product and bagged loose product (lifting required) and stock bins of bagged loose product (lifting required)•Move product from bins, shelves, carts and/or skids as needed (lifting required)•Perform product preparation, label and stock (lifting required)•Respond to customer questions and/or complaints as neededQualificationsMUST HAVE:•Adaptable and demonstrated ability to quickly master new tasks and skills with keen attention to detail •Exceptional English communication skills required, both verbal and written•Must be a strong performer who demonstrates reliability and an excellent attendance record•Excellent team work and strong self-directed individual and group work ethic•Computer skills are required for MS Office Suite (Word, Excel) and Weber printer software•Physical demands: Moderate lifting will be required (up to 13 kgs), Reaching: Full extension•1-2 years’ experience working in a retail environment is preferredSummaryLooking for an experienced cashier to work for our company cookie store full time on a contract basis for around 3 to 4 months. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Bilingual Customer & Technical Support Representatives for our client Xerox. If you are fluent in French and English, have strong technical and problem-solving skills, and a passion for customer service, this role will be a great opportunity for you!As a Bilingual Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications- Bilingual in French and English-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a few Bilingual Customer & Technical Support Representatives for our client Xerox. If you are fluent in French and English, have strong technical and problem-solving skills, and a passion for customer service, this role will be a great opportunity for you!As a Bilingual Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications- Bilingual in French and English-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Permanent
      • $20.00 - $23.00 per hour
      Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right opportunity for you! Apply today!We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day! This completely bus-accessible / free parking office is in a great location, and if you're bilingual with a background in retail, tech support, HVAC & automation or call centers, we want to hear from you!This role will require on site training, but offers flexible work arrangements once that is complete! Please note: this is for night shifts! Training will be facilitated during the day, but you will work nights after that!We assure you, you WILL love working for this company! They are an Ottawa based small grown company with tones of growth & aspirations!Advantages-Pay rate is very competitive, and is based on your expereince-Benefits, Medical & Dental paid by employer-Informative training-Annual bonus opportunities-Positive working environment-Permanent full time position-Flexible shifts around business needs-Working alongside like minded team members and passionate leaders-Being part of a growing, dynamic energy efficient team!Responsibilities-Receive calls and emails from clients and assist them with various inquiries for their sites-Trouble shoot/ diagnose and problem solve potential issues remotely-Provide direction and information to clients to resolve the issue-Document any issues for future review purposes-Schedule technicians for onsite support-Complete work orders-Adhere to company policies and procedures to meet customer satisfaction standardsQualifications-Fully bilingual-Capable of working in a fast paced environment-Self starter, takes initiative-Professional demeanor-Good interpersonal, communication and organizational skills-Capable of following step by step processes-Must be a team player-HVAC & automation knowledge is an asset-Invested in making a long & loyal career within a companySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right opportunity for you! Apply today!We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day! This completely bus-accessible / free parking office is in a great location, and if you're bilingual with a background in retail, tech support, HVAC & automation or call centers, we want to hear from you!This role will require on site training, but offers flexible work arrangements once that is complete! Please note: this is for night shifts! Training will be facilitated during the day, but you will work nights after that!We assure you, you WILL love working for this company! They are an Ottawa based small grown company with tones of growth & aspirations!Advantages-Pay rate is very competitive, and is based on your expereince-Benefits, Medical & Dental paid by employer-Informative training-Annual bonus opportunities-Positive working environment-Permanent full time position-Flexible shifts around business needs-Working alongside like minded team members and passionate leaders-Being part of a growing, dynamic energy efficient team!Responsibilities-Receive calls and emails from clients and assist them with various inquiries for their sites-Trouble shoot/ diagnose and problem solve potential issues remotely-Provide direction and information to clients to resolve the issue-Document any issues for future review purposes-Schedule technicians for onsite support-Complete work orders-Adhere to company policies and procedures to meet customer satisfaction standardsQualifications-Fully bilingual-Capable of working in a fast paced environment-Self starter, takes initiative-Professional demeanor-Good interpersonal, communication and organizational skills-Capable of following step by step processes-Must be a team player-HVAC & automation knowledge is an asset-Invested in making a long & loyal career within a companySummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Permanent
      • $56,000 per year
      Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - FridayBetween the hours of 7 am - 8 pmScheduled for full-time hoursTraining: 2-8 weeks, full-time paid trainingAdvantages- Competitive pay of $56K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult tech problems- Analyze Client tech issues for business banking products- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- Fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Technical Support Agent - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - FridayBetween the hours of 7 am - 8 pmScheduled for full-time hoursTraining: 2-8 weeks, full-time paid trainingAdvantages- Competitive pay of $56K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult tech problems- Analyze Client tech issues for business banking products- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- Fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Technical Support Agent - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Longueuil, Québec
      • Permanent
      • $41,000 per year
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryhe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryhe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • East York, Ontario
      • Contract
      A Cashier/Stockperson is responsible for safe cash handling, preparing, stocking and merchandising products, upholding exceptional customer service skills. The Company Store Cashier/Stockperson must take direction from Company Store Coordinator, Site Supply Chain Leader and or Plant Leader regarding any reasonable requirements not set out in this description below regarding company store goals, quality standards and safety requirements.This is a new temporary role (3 to 4 months) which may give you exposure to future opportunities with this global company we are hiring forTo qualify for this position the ideal candidate needs to be able to accurately record data using company software. Needs to have computer skills and working knowledge of SAP software. Also, they need to be comfortable with working in different shiftsLocation: East York (bermondsey and o'connor) (TTC accessible)Pay Rate: $16/hr.Shift: Monday – OFFTuesday - 9AM - 5:30PMWednesday – 9AM - 5:30PMThursday – 11AM – 7:30PMFriday – 11AM – 7:30PMSaturday – 9AM - 5PMSunday -OFFFor IMMEDIATE considerations please email sarthak.jain@randstad.ca subject line cashier. Serious Enquiry only. AdvantagesWhy work with Randstad?- weekly pay via direct depsoit- 4% vacation pay- bus route & TTC accessible- clean & friendly environment- potential for permenant employment- $100 referral bonus!! $$$$Responsibilities•Operate a cash register with strong mathematical confidence•Handle cash in a safe and secure manner, making drops as needed•Record inventory transactions accurately while ensuring appropriate FIFO is followed•Merchandising products: stock shelves of finished product and bagged loose product (lifting required) and stock bins of bagged loose product (lifting required)•Move product from bins, shelves, carts and/or skids as needed (lifting required)•Perform product preparation, label and stock (lifting required)•Respond to customer questions and/or complaints as neededQualificationsMUST HAVE:•Adaptable and demonstrated ability to quickly master new tasks and skills with keen attention to detail •Exceptional English communication skills required, both verbal and written•Must be a strong performer who demonstrates reliability and an excellent attendance record•Excellent team work and strong self-directed individual and group work ethic•Computer skills are required for MS Office Suite (Word, Excel) and Weber printer software•Physical demands: Moderate lifting will be required (up to 13 kgs), Reaching: Full extension•1-2 years’ experience working in a retail environment is preferredSummaryLooking for an experienced cashier to work for our company cookie store full time on a contract basis for around 3 to 4 months. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      A Cashier/Stockperson is responsible for safe cash handling, preparing, stocking and merchandising products, upholding exceptional customer service skills. The Company Store Cashier/Stockperson must take direction from Company Store Coordinator, Site Supply Chain Leader and or Plant Leader regarding any reasonable requirements not set out in this description below regarding company store goals, quality standards and safety requirements.This is a new temporary role (3 to 4 months) which may give you exposure to future opportunities with this global company we are hiring forTo qualify for this position the ideal candidate needs to be able to accurately record data using company software. Needs to have computer skills and working knowledge of SAP software. Also, they need to be comfortable with working in different shiftsLocation: East York (bermondsey and o'connor) (TTC accessible)Pay Rate: $16/hr.Shift: Monday – OFFTuesday - 9AM - 5:30PMWednesday – 9AM - 5:30PMThursday – 11AM – 7:30PMFriday – 11AM – 7:30PMSaturday – 9AM - 5PMSunday -OFFFor IMMEDIATE considerations please email sarthak.jain@randstad.ca subject line cashier. Serious Enquiry only. AdvantagesWhy work with Randstad?- weekly pay via direct depsoit- 4% vacation pay- bus route & TTC accessible- clean & friendly environment- potential for permenant employment- $100 referral bonus!! $$$$Responsibilities•Operate a cash register with strong mathematical confidence•Handle cash in a safe and secure manner, making drops as needed•Record inventory transactions accurately while ensuring appropriate FIFO is followed•Merchandising products: stock shelves of finished product and bagged loose product (lifting required) and stock bins of bagged loose product (lifting required)•Move product from bins, shelves, carts and/or skids as needed (lifting required)•Perform product preparation, label and stock (lifting required)•Respond to customer questions and/or complaints as neededQualificationsMUST HAVE:•Adaptable and demonstrated ability to quickly master new tasks and skills with keen attention to detail •Exceptional English communication skills required, both verbal and written•Must be a strong performer who demonstrates reliability and an excellent attendance record•Excellent team work and strong self-directed individual and group work ethic•Computer skills are required for MS Office Suite (Word, Excel) and Weber printer software•Physical demands: Moderate lifting will be required (up to 13 kgs), Reaching: Full extension•1-2 years’ experience working in a retail environment is preferredSummaryLooking for an experienced cashier to work for our company cookie store full time on a contract basis for around 3 to 4 months. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      • $19.50 per hour
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Start Date: June 6thHours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Start Date: June 6thHours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      • $55,000 per year
      Are you passionate about customer contact?Have you always wanted to work in the insurance industry?You have experience in a call center and you are bilingual? Our client offers you the opportunity to obtain the MFA within his company while having a permanent position assured upon obtaining it. You will have the chance to work in a renowned company in the insurance field. Position: BILINGUAL Contact Center AgentSalary: 55K annually Workplace: Work from home - downtown montreal100% telecommutingBusiness Hours:The company operates from Monday to FridayBetween 8:00 am to 8:00 pmScheduled for full time hoursStart date: June 9thTraining: 6 months training that includes 3 months of training and 3 exams to pass for the AMF certification + 3 months internshipAdvantagesThis position offers you : -Competitive salary- Full range of benefits from day one - Permanent position- Possibility to get your AMF and receive a 2500$ bonus- Schedule from Monday to Friday between 8h00 am and 8h00 pm. (rotating on 1 month, possibility of exchange) - Annual bonus- TelecommutingResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- Enjoyed the structureSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to cedric.lepine@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer contact?Have you always wanted to work in the insurance industry?You have experience in a call center and you are bilingual? Our client offers you the opportunity to obtain the MFA within his company while having a permanent position assured upon obtaining it. You will have the chance to work in a renowned company in the insurance field. Position: BILINGUAL Contact Center AgentSalary: 55K annually Workplace: Work from home - downtown montreal100% telecommutingBusiness Hours:The company operates from Monday to FridayBetween 8:00 am to 8:00 pmScheduled for full time hoursStart date: June 9thTraining: 6 months training that includes 3 months of training and 3 exams to pass for the AMF certification + 3 months internshipAdvantagesThis position offers you : -Competitive salary- Full range of benefits from day one - Permanent position- Possibility to get your AMF and receive a 2500$ bonus- Schedule from Monday to Friday between 8h00 am and 8h00 pm. (rotating on 1 month, possibility of exchange) - Annual bonus- TelecommutingResponsibilitiesDuties of this position: - Respond to customer inquiries about insurance products.- Problem solving - Ongoing training on new products- Adhere to quality assurance measures such as call tracking and customer survey feedback to ensure quality of service provided.- Compliance with KPIs QualificationsQualifications required for this position: - Post-secondary degree - Bilingualism- You will receive paid professional classroom training and materials to prepare you to write the three mandatory AMF (Autorité des marchés financiers) personal lines exams. Additional requirements such as maintaining your annual AMF license and obtaining licenses in other provinces in personal lines will be required.- Call center experience- Numerical proficiency, ability to navigate new software - Problem-solving mode- Enjoyed the structureSummaryHow to apply:This position will not be available for long! Interviews will be held soon.If you or someone you know is interested in this opportunity, please apply by sending your updated resume to cedric.lepine@randstad.ca and add the subject line: "Insurance Agent".We look forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Bilingual Customer & Technical Support Representatives for our client Xerox. If you are fluent in French and English, have strong technical and problem-solving skills, and a passion for customer service, this role will be a great opportunity for you!As a Bilingual Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications- Bilingual in French and English- Post-Secondary Education is an asset- 1-2 years of related experience preferred- Demonstrated Superior Customer Service Skills- Experience using Social Media technologies (Skype, Facetime, Google Duo)- Experience with Apple and Android devices to support video conferencing- Solid Problem-Solving Skills- Ability to communicate effectively – listening, written & verbal- Ability to deliver results independently and as a part of a team- Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a few Bilingual Customer & Technical Support Representatives for our client Xerox. If you are fluent in French and English, have strong technical and problem-solving skills, and a passion for customer service, this role will be a great opportunity for you!As a Bilingual Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $17.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications- Bilingual in French and English- Post-Secondary Education is an asset- 1-2 years of related experience preferred- Demonstrated Superior Customer Service Skills- Experience using Social Media technologies (Skype, Facetime, Google Duo)- Experience with Apple and Android devices to support video conferencing- Solid Problem-Solving Skills- Ability to communicate effectively – listening, written & verbal- Ability to deliver results independently and as a part of a team- Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Bilingual Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Contract
      • $18.00 per hour
      Are you looking for an opportunity to deliver analytical skills, personalized and professional customer service critical to peoples' safety? Well this is the position for you!Location: Work from homeHourly Rate: 18$ CAD per hour Work Schedule: Monday to Saturday 8:00am -8:00pm ( 5 Days 8 Hours Weekly Schedule - 2 days Off ) Start date : JULY 2022* Being Fluent in French and English (verbal and written)Advantages- Working from home- Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesAs a Bilingual Data Quality Associate you are responsible for:- Entering appropriate data - outbound calls to subscribers, to follow-up on equipment mail out and orders.- Meeting daily performance targets- Completing daily tasksQualificationsTo succeed in this role as a Bilingual Data Quality Associate, you should have the following skills and experience:- Oral and written skills- Details Orientation- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: 18$ CAD per hour Bilingualism: French and English are a must Work Schedule: Monday - Saturday 800am -8:00pm Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.caflorence.lefebvre@randstad.ca,stephanie.bouasria@randstad.ca with the subject "Data Quality Associate"We look forward to discussing this opportunity with you,Jessica, Karen, Florence, and StephanieRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for an opportunity to deliver analytical skills, personalized and professional customer service critical to peoples' safety? Well this is the position for you!Location: Work from homeHourly Rate: 18$ CAD per hour Work Schedule: Monday to Saturday 8:00am -8:00pm ( 5 Days 8 Hours Weekly Schedule - 2 days Off ) Start date : JULY 2022* Being Fluent in French and English (verbal and written)Advantages- Working from home- Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesAs a Bilingual Data Quality Associate you are responsible for:- Entering appropriate data - outbound calls to subscribers, to follow-up on equipment mail out and orders.- Meeting daily performance targets- Completing daily tasksQualificationsTo succeed in this role as a Bilingual Data Quality Associate, you should have the following skills and experience:- Oral and written skills- Details Orientation- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: 18$ CAD per hour Bilingualism: French and English are a must Work Schedule: Monday - Saturday 800am -8:00pm Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.caflorence.lefebvre@randstad.ca,stephanie.bouasria@randstad.ca with the subject "Data Quality Associate"We look forward to discussing this opportunity with you,Jessica, Karen, Florence, and StephanieRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Markham, Ontario
      • Permanent
      Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: May 24thHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: Starting at $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantagesAdvantages:2 weeks vacation, 3 weeks after 2 years10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilitiesResponsibilities: - Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualificationsQualification:- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: May 24thHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: Starting at $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantagesAdvantages:2 weeks vacation, 3 weeks after 2 years10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilitiesResponsibilities: - Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualificationsQualification:- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Markham, Ontario
      • Contract
      Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work supporting Markham, ON office. Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 6 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site (Markham ON) and is approximately 2 weeks in duration.Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work supporting Markham, ON office. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work supporting Markham, ON office. Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 6 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site (Markham ON) and is approximately 2 weeks in duration.Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work supporting Markham, ON office. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Anjou, Québec
      • Contract
      Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Account Services Specialists, to join our client, a well-known credit bureau, in Montreal. Advantages• Work for a well-known credit bureau• Professional environment• Start date: June 6th, 2022• Duration: 12-month contract • Location: Montreal• Work from home to begin with• Pay Rate: $20/hour• Hours: 8:00am to 5:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Account Services Specialist, you will be responsible for interacting with partners, employees, and employers with Canada Workforce Solutions in verifying employment and income on consumer applications. Duties include: • Handling the membership evaluation and pre-approval of prospective consumer customers• Credential new customers as per the established Boarding policies• Completing verification tasks using standard verification processes• Responding to customer calls and emails• Keeping the tracking system up to date• Analysing and researching cases that require more in-depth review • Performing document review and audits• Performing various duties as neededQualifications• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skills• MS Office• knowledge of CIS, FIN, CPS/CMS, AS400, DCAT, MAT a strong assetSummaryIf you are interested in the Account Services Specialist role in Montreal, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Looking to develop your professional experience in customer service? Are you a team player who communicates well and who is not afraid to ask questions? If so, we have the role you are looking for!We are currently recruiting for Account Services Specialists, to join our client, a well-known credit bureau, in Montreal. Advantages• Work for a well-known credit bureau• Professional environment• Start date: June 6th, 2022• Duration: 12-month contract • Location: Montreal• Work from home to begin with• Pay Rate: $20/hour• Hours: 8:00am to 5:00pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs an Account Services Specialist, you will be responsible for interacting with partners, employees, and employers with Canada Workforce Solutions in verifying employment and income on consumer applications. Duties include: • Handling the membership evaluation and pre-approval of prospective consumer customers• Credential new customers as per the established Boarding policies• Completing verification tasks using standard verification processes• Responding to customer calls and emails• Keeping the tracking system up to date• Analysing and researching cases that require more in-depth review • Performing document review and audits• Performing various duties as neededQualifications• Have more than 2+ years of experience of call centre experience• Excellent communication skills • Tech-savvy• Analytical and strong problem-solving skills• MS Office• knowledge of CIS, FIN, CPS/CMS, AS400, DCAT, MAT a strong assetSummaryIf you are interested in the Account Services Specialist role in Montreal, please apply online at www.randstad.ca. Qualified candidates will be contacted ASAP.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Dorval, Québec
      • Permanent
      Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. This is a permanent, full-time position which guarantees 40 hours per week. If you feel you are a match, we have an exciting job for you! We offer a competitive starting salary of $16.56/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan. What does it entail?Specifically, the Customer Service and Sales Agent will focus on these critical areas:Advise customers on how to get the most out of the program.Research, book and reschedule flights.Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).Enhance membership loyalty by promoting partners.Handle and resolve member concerns.Qualifications Completion of grade 12 and related post-secondary education or equivalent experience.Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour.Working knowledge of PC/Windows environment, internet, mobile and tablet applications.Working knowledge of new technologies.Customer service or sales experience call centre experience an asset.Strong written and verbal communication skills in French and English.Understanding of geography and experience/passion for traveling.Be available to attend and successfully pass a full-time paid training program.Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays.Willing to adhere to Air Canada’s grooming standards.Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months. Linguistic Requirements: Candidates must speak both English and French fluently. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted. Rates of PayStep202220232024116.5617.1417.74219.3620.0420.74320.7121.4322.18422.0622.8323.63523.4124.2325.08624.7625.6326.52726.1127.0327.97828.6729.6730.56
      Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. This is a permanent, full-time position which guarantees 40 hours per week. If you feel you are a match, we have an exciting job for you! We offer a competitive starting salary of $16.56/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan. What does it entail?Specifically, the Customer Service and Sales Agent will focus on these critical areas:Advise customers on how to get the most out of the program.Research, book and reschedule flights.Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).Enhance membership loyalty by promoting partners.Handle and resolve member concerns.Qualifications Completion of grade 12 and related post-secondary education or equivalent experience.Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour.Working knowledge of PC/Windows environment, internet, mobile and tablet applications.Working knowledge of new technologies.Customer service or sales experience call centre experience an asset.Strong written and verbal communication skills in French and English.Understanding of geography and experience/passion for traveling.Be available to attend and successfully pass a full-time paid training program.Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays.Willing to adhere to Air Canada’s grooming standards.Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months. Linguistic Requirements: Candidates must speak both English and French fluently. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted. Rates of PayStep202220232024116.5617.1417.74219.3620.0420.74320.7121.4322.18422.0622.8323.63523.4124.2325.08624.7625.6326.52726.1127.0327.97828.6729.6730.56
      • Winnipeg, Manitoba
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic and caring individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked Best Airline in North America, is now accepting applications for Customer Sales and Service Agents at the Winnipeg airport.Whether assisting our passengers at airport counters or gate locations, our Customer Sales and Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure. Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16.56/hr as per the collective agreement. Please take 2 minutes to watch the following video with more information about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE"target="_blank">https://youtu.be/aTKy5mJ3fdE  Job Description: Conduct passenger check-in.Prepare and issue tickets and boarding passes. Assist pre-boarding passengers and provide information on flight schedules and routes. Act as Ground Hosts and Hostesses. Requirements: Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork. Proven problem resolution skills and the ability to multi-task. Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times. Qualifications Scheduling Adherence: Available for shift work - early mornings, evenings, weekends and statutory holidays.Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)Conditions of Employment:  Eligible to work in Canada. If you hold a work permit, it must be valid for a minimum of 12 months.Candidates must also obtain the Transport Canada security card (RAIC). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details). Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.LINGUISTICS REQUIREMENTS: Bilingual (English and French).Strong consideration will be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Portuguese, Italian, German, Arabic, Turkish, Hebrew, Greek, Danish, Dutch, Hindi and Punjabi.  Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic and caring individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked Best Airline in North America, is now accepting applications for Customer Sales and Service Agents at the Winnipeg airport.Whether assisting our passengers at airport counters or gate locations, our Customer Sales and Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure. Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16.56/hr as per the collective agreement. Please take 2 minutes to watch the following video with more information about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE"target="_blank">https://youtu.be/aTKy5mJ3fdE  Job Description: Conduct passenger check-in.Prepare and issue tickets and boarding passes. Assist pre-boarding passengers and provide information on flight schedules and routes. Act as Ground Hosts and Hostesses. Requirements: Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork. Proven problem resolution skills and the ability to multi-task. Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times. Qualifications Scheduling Adherence: Available for shift work - early mornings, evenings, weekends and statutory holidays.Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)Conditions of Employment:  Eligible to work in Canada. If you hold a work permit, it must be valid for a minimum of 12 months.Candidates must also obtain the Transport Canada security card (RAIC). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details). Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.LINGUISTICS REQUIREMENTS: Bilingual (English and French).Strong consideration will be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Portuguese, Italian, German, Arabic, Turkish, Hebrew, Greek, Danish, Dutch, Hindi and Punjabi.  Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      • Mississauga, Ontario
      • Permanent
      • $38,000 - $40,000 per year
      Are you passionate about customer service? Do you have an interest in the textile industry?Are you fluent in English and French? Do you enjoy solving problems and providing exceptional customer service?If you answered yes, then this may be the opportunity you have been looking for!Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: ASAPAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsProvide customer assistance with website where requiredTrace shipments, process returns, advise customers of promotionsTransfer calls to other departments as requiredExcellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to luda.zadorovich@randstad.ca or sara.guignion@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service? Do you have an interest in the textile industry?Are you fluent in English and French? Do you enjoy solving problems and providing exceptional customer service?If you answered yes, then this may be the opportunity you have been looking for!Position: Bilingual Customer Experience RepresentativePermanent positionFull-timeRemote anywhere in CanadaHours of operation: Mon- Fri 8 am- 4:30 pm EST and some holidaysSalary: $38k-$40k based on experience Start date: ASAPAdvantagesPermanent positionGuaranteed full-time hoursGrowth and development opportunitiesBenefits and vacation timeWork for a reputable companyResponsibilitiesAnswering calls, fax email, or web inquiriesProcessing orders accuratelyAdvising customers of stock, price, delivery date, order totals, and shipping datesMaintain accurate customer accountsProvide customer assistance with website where requiredTrace shipments, process returns, advise customers of promotionsTransfer calls to other departments as requiredExcellent customer service at every interactionQualificationsSpoken and written French and EnglishExcellent attention to detailAccurate typing and speedExperience in MS office 0-3 years of customer service experience Ability to multi-taskAbility to problem solveExperience with CRM applications is an assetSummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to luda.zadorovich@randstad.ca or sara.guignion@randstad.ca and mention "Bilingual Customer Experience- Remote"Looking forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      Are you fluent in French and English? Do you have strong customer service skills?Our client, a leader in the benefits/insurance industry, is looking for individuals to join their team as a Bilingual Customer Service Representative.This role is work from home at the moment for the Montreal area. Apply now!Advantages• Work from home for now• Montreal location • Schedule: Monday to Friday• 3 month assignment• Potential for extension• Start date: June 20th, 2022• Rolling shifts from 8am to 8pm• Hours : 37.5 hours per week• Salary : $19/hWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs. ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:• Responding to incoming telephone calls, chats, and tickets• Assisting callers with login issues• Helping customers enroll/navigate the online portal• Answering customer inquiries related to their benefits• Following up with customers through call backs or follow up emailsQualifications- Bilingualism is mandatory (French and English) - Written and Spoken;- Minimum 2 years of experience in a call center position- Excellent computer skills (Word, Excel, Outlook);- Ability to navigate between multiple computer applications at the same time.SummaryQualified and interested in this position? Create your profile at www.randstad.ca and apply online. Qualified candidates will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you fluent in French and English? Do you have strong customer service skills?Our client, a leader in the benefits/insurance industry, is looking for individuals to join their team as a Bilingual Customer Service Representative.This role is work from home at the moment for the Montreal area. Apply now!Advantages• Work from home for now• Montreal location • Schedule: Monday to Friday• 3 month assignment• Potential for extension• Start date: June 20th, 2022• Rolling shifts from 8am to 8pm• Hours : 37.5 hours per week• Salary : $19/hWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs. ResponsibilitiesAs a Bilingual Customer Service Representative, you will be responsible for:• Responding to incoming telephone calls, chats, and tickets• Assisting callers with login issues• Helping customers enroll/navigate the online portal• Answering customer inquiries related to their benefits• Following up with customers through call backs or follow up emailsQualifications- Bilingualism is mandatory (French and English) - Written and Spoken;- Minimum 2 years of experience in a call center position- Excellent computer skills (Word, Excel, Outlook);- Ability to navigate between multiple computer applications at the same time.SummaryQualified and interested in this position? Create your profile at www.randstad.ca and apply online. Qualified candidates will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Guelph, Ontario
      • Permanent
      Your challenge!Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification; inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs; connecting with customers remotely to maintain strong relationships and pitch value-creating ideas; and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Individual responsibilities Accountable Maintain and grow revenues for their accounts Support contract creation and negotiation for their accounts Grow the customer portfolio Responsible Achieve sales revenues and objectives Qualify the leads aligned to our strategy and business rules Maintain excellent client relationships and ensuring customer satisfaction with the use of digital tools Develop and manage account plans for smaller regional accounts according to established guidelines (revenue targets) Provide detailed and accurate sales forecasting to team Facilitating integration and ensuring coherent customer approach among Cascades SBUs Building and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) Use and update the CRM Manage mostly C and D customers Experiences and strengths Self-driven person with the ability to communicate effectively Deep understanding of Cascades products and services offerings in your area Ability to research accounts and identify key players with digital tools Customer focus with the ability to identify customers' needs, issues, interests Ability to analyze competitive activities and potential for new products and services Ability to adapt quickly and high level of flexibility to be able to cover accounts from various markets Ability to work with various levels of management, including the executive level. Core competencies defined for this jobPlanning and organizingClient-focusPerseveranceInitiativeActive listeningAutonomy#révélezvotrepotentiel #laviechezCascadesCascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. À propos de CascadesFaire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités depuis 1964. Cascades propose des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.Rejoignez 10 000 femmes et hommes travaillant dans un réseau de près de 80 unités d’exploitation situées en Amérique du Nord et en Europe. 
      Your challenge!Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification; inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs; connecting with customers remotely to maintain strong relationships and pitch value-creating ideas; and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Individual responsibilities Accountable Maintain and grow revenues for their accounts Support contract creation and negotiation for their accounts Grow the customer portfolio Responsible Achieve sales revenues and objectives Qualify the leads aligned to our strategy and business rules Maintain excellent client relationships and ensuring customer satisfaction with the use of digital tools Develop and manage account plans for smaller regional accounts according to established guidelines (revenue targets) Provide detailed and accurate sales forecasting to team Facilitating integration and ensuring coherent customer approach among Cascades SBUs Building and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) Use and update the CRM Manage mostly C and D customers Experiences and strengths Self-driven person with the ability to communicate effectively Deep understanding of Cascades products and services offerings in your area Ability to research accounts and identify key players with digital tools Customer focus with the ability to identify customers' needs, issues, interests Ability to analyze competitive activities and potential for new products and services Ability to adapt quickly and high level of flexibility to be able to cover accounts from various markets Ability to work with various levels of management, including the executive level. Core competencies defined for this jobPlanning and organizingClient-focusPerseveranceInitiativeActive listeningAutonomy#révélezvotrepotentiel #laviechezCascadesCascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. À propos de CascadesFaire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités depuis 1964. Cascades propose des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.Rejoignez 10 000 femmes et hommes travaillant dans un réseau de près de 80 unités d’exploitation situées en Amérique du Nord et en Europe. 
      • Montreal, Québec
      • Permanent
      Your challenge! Reporting to the Estimator Supervisor, the Estimator’s mission is to support the Sales team in the development of product selling prices, taking into account manufacturing costs, volume, logistics costs and any other condition that may affect profitability. Also, your good knowledge of the manufacturing process and the business sectors allows you to establish an adequate and rigorous pricing for our customers. Finally, you have a key role in managing our various discount programs and you continually adapt to internal/external changes in order to make the product offering as profitable as possible and to effectively meet the needs of the Sales Department.Why work at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Your responsibilities The main responsibilities of the estimator are :  Establish pricing with rigor and impartialityValidate and process pricing information in a timely and accurate mannerMaintain pricesEnforce business rulesMake the product offering as profitable as possibleIdentify exception situations and ensure that you involve your supervisorAccurately and diligently perform your work in accordance with the business objectives set forth by your managerOrganize all of your activities to effectively and efficiently meet the needs of the Sales DepartmentAdapt your work methods according to internal and external needs and changesYour background and strengthsThe estimator has the following qualifications and skills :  Studies in business administration (DEC or BAC)Between 1 and 5 years of experience in the industryExcellent expertise in the manufacturing process and a good knowledge of the business sectorsUnparalleled rigor in achieving the required deliverablesThe ability to address issues and problems by putting forward solutionsAbility to quickly grasp customer needsWillingness and ability to satisfy the needs of current and future customersAbility to accompany and advise business partners in the analysis of their needs and the search for solutionsThe ability to act and react quickly while handling several requests at the same timeA strong sense of responsibilityFluency in French and EnglishGood knowledge of the Office suite (Excel, Word, PowerPoint)Knowledge of SAP or other ERP software (an asset) #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      Your challenge! Reporting to the Estimator Supervisor, the Estimator’s mission is to support the Sales team in the development of product selling prices, taking into account manufacturing costs, volume, logistics costs and any other condition that may affect profitability. Also, your good knowledge of the manufacturing process and the business sectors allows you to establish an adequate and rigorous pricing for our customers. Finally, you have a key role in managing our various discount programs and you continually adapt to internal/external changes in order to make the product offering as profitable as possible and to effectively meet the needs of the Sales Department.Why work at Cascades Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with a large employer contribution;Personal computer equipment purchase program;Work-family balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Many other Cascades benefits!Your responsibilities The main responsibilities of the estimator are :  Establish pricing with rigor and impartialityValidate and process pricing information in a timely and accurate mannerMaintain pricesEnforce business rulesMake the product offering as profitable as possibleIdentify exception situations and ensure that you involve your supervisorAccurately and diligently perform your work in accordance with the business objectives set forth by your managerOrganize all of your activities to effectively and efficiently meet the needs of the Sales DepartmentAdapt your work methods according to internal and external needs and changesYour background and strengthsThe estimator has the following qualifications and skills :  Studies in business administration (DEC or BAC)Between 1 and 5 years of experience in the industryExcellent expertise in the manufacturing process and a good knowledge of the business sectorsUnparalleled rigor in achieving the required deliverablesThe ability to address issues and problems by putting forward solutionsAbility to quickly grasp customer needsWillingness and ability to satisfy the needs of current and future customersAbility to accompany and advise business partners in the analysis of their needs and the search for solutionsThe ability to act and react quickly while handling several requests at the same timeA strong sense of responsibilityFluency in French and EnglishGood knowledge of the Office suite (Excel, Word, PowerPoint)Knowledge of SAP or other ERP software (an asset) #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      • Wagram
      • Permanent
      Your challenge! Reporting to the VP of Distribution Sales, the Sales Manager is the Leader of a group of customers/market/region. You align the Business Development Managers' efforts with the sales strategies and ensure targets are met, reporting systems are updated and selling techniques are mastered. You are responsible for driving and delivering strategic and sales objectives, formulating and executing sales strategies and supporting the sales organization in developing sales account plans. You work closely with the Customer Service Representatives group and other functions for a seamless customer experience. Finally, you partner with the Marketing function to support the sales force with industry market insights to better satisfy current customers and qualify sales opportunities.Individual responsibilities Accountable Oversee market or territory coverage strategy on the assigned customers, region, margin profitability and sales growth Responsible of leveraging group synergies to ensure customer centric experience to regional accounts Managing mainly Headquarters for major accounts and working hand in hand with your sales team’s assigned smaller accounts. Responsible Oversee the development of account plans and oversee account planning process Oversee preliminary pricing definition, profitability escalation and price approval for accounts Provide detailed and accurate sales forecasting to team Hire/staff, coach and develop key resources to reach targets and build succession plans/Maintain and improve employment conditions to maximize engagement   Qualifications  Behavioral competencies:Financial acumenPlanning and organizational skillsContact management program experienceLeadership, analytical skills Operations and supply chain understandingInitiative, creativity, agility and experience with multifunctional teams, impact and influence and comfortable with ambiguity Technical competencies:Bachelor’s Degree in communications, marketing or sales related fieldDeep knowledge of national distribution and enterprise businessTechnical SavvyMicrosoft Office Suite including Excel, Word, Teams, Power Point, NotesContact management programs or CRM knowledge like Salesforce, C4C(SAP CRM) or related programs Experiences and strengths Excellent communication, coaching and people skills Capable of building an effective Sales team Superior knowledge of the market and customers/consumers demonstrated through continuous efforts to exceed expectations Ability to analyze financial performance, budgets and economic indicators and identify impacts and adjustments to be made on current sales strategies and initiatives Ability to leverage knowledge and expertise within the regional team, the sales unit and other departments within Cascades Demonstrated ability to manage and develop a strong regional sales team Ability to multi-task and to summarize key information and present it to senior management  Why work at Cascades? Excellent company-paid benefitsWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement Opportunities Core competencies defined for this jobManagerial courageDecision-makingValues and ethicsClient-focusTeam leadershipImpact and influence
      Your challenge! Reporting to the VP of Distribution Sales, the Sales Manager is the Leader of a group of customers/market/region. You align the Business Development Managers' efforts with the sales strategies and ensure targets are met, reporting systems are updated and selling techniques are mastered. You are responsible for driving and delivering strategic and sales objectives, formulating and executing sales strategies and supporting the sales organization in developing sales account plans. You work closely with the Customer Service Representatives group and other functions for a seamless customer experience. Finally, you partner with the Marketing function to support the sales force with industry market insights to better satisfy current customers and qualify sales opportunities.Individual responsibilities Accountable Oversee market or territory coverage strategy on the assigned customers, region, margin profitability and sales growth Responsible of leveraging group synergies to ensure customer centric experience to regional accounts Managing mainly Headquarters for major accounts and working hand in hand with your sales team’s assigned smaller accounts. Responsible Oversee the development of account plans and oversee account planning process Oversee preliminary pricing definition, profitability escalation and price approval for accounts Provide detailed and accurate sales forecasting to team Hire/staff, coach and develop key resources to reach targets and build succession plans/Maintain and improve employment conditions to maximize engagement   Qualifications  Behavioral competencies:Financial acumenPlanning and organizational skillsContact management program experienceLeadership, analytical skills Operations and supply chain understandingInitiative, creativity, agility and experience with multifunctional teams, impact and influence and comfortable with ambiguity Technical competencies:Bachelor’s Degree in communications, marketing or sales related fieldDeep knowledge of national distribution and enterprise businessTechnical SavvyMicrosoft Office Suite including Excel, Word, Teams, Power Point, NotesContact management programs or CRM knowledge like Salesforce, C4C(SAP CRM) or related programs Experiences and strengths Excellent communication, coaching and people skills Capable of building an effective Sales team Superior knowledge of the market and customers/consumers demonstrated through continuous efforts to exceed expectations Ability to analyze financial performance, budgets and economic indicators and identify impacts and adjustments to be made on current sales strategies and initiatives Ability to leverage knowledge and expertise within the regional team, the sales unit and other departments within Cascades Demonstrated ability to manage and develop a strong regional sales team Ability to multi-task and to summarize key information and present it to senior management  Why work at Cascades? Excellent company-paid benefitsWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement Opportunities Core competencies defined for this jobManagerial courageDecision-makingValues and ethicsClient-focusTeam leadershipImpact and influence
      • Boucherville, Québec
      • Permanent
      • $50,000 - $55,000 per year
      Our client is a leader in the food distribution industry in several sectors, such as restaurants. They have been named one of Canada's top employers for 2019 by Forbes and are currently looking for Inside Sales Representatives to join their great team!Salary: $50,000 to $55,000/year depending on experience + 20% annual bonus distributed monthlyWhere: 100% telecommutingTerritories covered: Montreal or North ShoreSchedule: Monday to Friday from 8:00 am to 4:30 pmAdvantages-Competitive salary and bonus-100% telecommuting-Very good insurance plan after 3 months + RRSP contribution-3 weeks paid vacation per year-Discounts on company stock purchases-Discount on foodResponsibilitiesManage an effective mix of order management channels including phone, email and e-commerce (at least 50% for the latter) of all customer order management-Grow customer base by offering quality products and good assortment-Use of customer relationship management software and lead management, as well as internal communication and measurement tools-Develop a portfolio of accounts and retain customer accounts to profitably grow sales within assigned territory-Resolve customer issues to ensure a positive experience-Stay abreast of market conditions, product innovations, competitive products and salesAssess customer business needs and analyze market trends to develop customer-focused products and solutionsQualifications-Experience in sales or equivalent in the restaurant industry, an asset-Experience in customer service-High school diploma-Bilingual-Excellent verbal and written communication skills and interpersonal skills-Ability to manage multiple priorities-Problem solving skills-Be autonomous and responsibleSummaryIf you are interested in this position, you can apply here directly or send us your updated CV at gabriel.whiting@randstad.caWe look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client is a leader in the food distribution industry in several sectors, such as restaurants. They have been named one of Canada's top employers for 2019 by Forbes and are currently looking for Inside Sales Representatives to join their great team!Salary: $50,000 to $55,000/year depending on experience + 20% annual bonus distributed monthlyWhere: 100% telecommutingTerritories covered: Montreal or North ShoreSchedule: Monday to Friday from 8:00 am to 4:30 pmAdvantages-Competitive salary and bonus-100% telecommuting-Very good insurance plan after 3 months + RRSP contribution-3 weeks paid vacation per year-Discounts on company stock purchases-Discount on foodResponsibilitiesManage an effective mix of order management channels including phone, email and e-commerce (at least 50% for the latter) of all customer order management-Grow customer base by offering quality products and good assortment-Use of customer relationship management software and lead management, as well as internal communication and measurement tools-Develop a portfolio of accounts and retain customer accounts to profitably grow sales within assigned territory-Resolve customer issues to ensure a positive experience-Stay abreast of market conditions, product innovations, competitive products and salesAssess customer business needs and analyze market trends to develop customer-focused products and solutionsQualifications-Experience in sales or equivalent in the restaurant industry, an asset-Experience in customer service-High school diploma-Bilingual-Excellent verbal and written communication skills and interpersonal skills-Ability to manage multiple priorities-Problem solving skills-Be autonomous and responsibleSummaryIf you are interested in this position, you can apply here directly or send us your updated CV at gabriel.whiting@randstad.caWe look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • St-Bruno, Québec
      • Permanent
      Your challenge! Our beautiful Cascades family is growing: the Cascades Containerboard Packaging team in St-Bruno is looking for a Senior Project Manager - Commercial Strategy.  At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and flourish in your new role.  Does a career with a growing Quebec company appeal to you? Why work at CascadesWork-Family Balance;Group insurance and pension plan with company contributions;Accessible internal and external trainingAccessible gym space and/or financially covered sports activities; Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values. Individual responsibilities As a Senior Project Manager - Commercial Strategy, your objective is to support your business unit in a positive and friendly atmosphere! To do this, you will be responsible for :  Manage the day-to-day operations of projects and the assigned core team, determine priorities, milestones, deadlines, work effort and monitor progress against deliverables to achieve the desired project results; Ensure that the sales team is well equipped with a business strategy, robust processes and any other tools needed to improve the efficiency of their work;Map business processes and define roles and responsibilities in collaboration with the assigned core team;Develop action plans to implement business processes and ensure alignment with all key stakeholders to support the adoption of new practices;Apply expertise to projects and leverage industry best standards;Implement quotation approval process; Implement a digital strategy for the sales team, including a customer portal; Be the CRM (SAP-C4C) expert, deploy new modules and train users; Support the optimization of the negotiation and contract management tools; Monitor trends and practices in his field of expertise; Implement a good way of doing things in terms of customer account planning;Be responsible for the communication platforms with the sales team;Support the SAP implementation for the sales component; Implement a process to integrate new customers and new products into Cascades CEC operations.Experiences and strengths Have a degree in administration, business management, sales or any other related field;  Have 7-10 years of experience in sales, project management, marketing or a relevant field;  Be an influential leader and have the ability to rally the team around common goals and encourage them to adhere to the project plan;Have excellent interpersonal and communication skills with all stakeholders;Be bilingual;Be agile in IT and master the technological tools, notably the Office suite, PowerBI/Tableau, SAP and/or another CRM;Able to bring industry best practices and implement them;Drive engagement, development and knowledge sharing within the sales, customer satisfaction, supply chain or functions involved in programs;Quickly learn and understand new processes and work closely with management and change management agents to model the transformation ;Knowledge of various continuous improvement concepts (asset). *Additional information: this position will be based in St-Bruno, QC or possibility of working from the Toronto, ON office.#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America.  
      Your challenge! Our beautiful Cascades family is growing: the Cascades Containerboard Packaging team in St-Bruno is looking for a Senior Project Manager - Commercial Strategy.  At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and flourish in your new role.  Does a career with a growing Quebec company appeal to you? Why work at CascadesWork-Family Balance;Group insurance and pension plan with company contributions;Accessible internal and external trainingAccessible gym space and/or financially covered sports activities; Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values. Individual responsibilities As a Senior Project Manager - Commercial Strategy, your objective is to support your business unit in a positive and friendly atmosphere! To do this, you will be responsible for :  Manage the day-to-day operations of projects and the assigned core team, determine priorities, milestones, deadlines, work effort and monitor progress against deliverables to achieve the desired project results; Ensure that the sales team is well equipped with a business strategy, robust processes and any other tools needed to improve the efficiency of their work;Map business processes and define roles and responsibilities in collaboration with the assigned core team;Develop action plans to implement business processes and ensure alignment with all key stakeholders to support the adoption of new practices;Apply expertise to projects and leverage industry best standards;Implement quotation approval process; Implement a digital strategy for the sales team, including a customer portal; Be the CRM (SAP-C4C) expert, deploy new modules and train users; Support the optimization of the negotiation and contract management tools; Monitor trends and practices in his field of expertise; Implement a good way of doing things in terms of customer account planning;Be responsible for the communication platforms with the sales team;Support the SAP implementation for the sales component; Implement a process to integrate new customers and new products into Cascades CEC operations.Experiences and strengths Have a degree in administration, business management, sales or any other related field;  Have 7-10 years of experience in sales, project management, marketing or a relevant field;  Be an influential leader and have the ability to rally the team around common goals and encourage them to adhere to the project plan;Have excellent interpersonal and communication skills with all stakeholders;Be bilingual;Be agile in IT and master the technological tools, notably the Office suite, PowerBI/Tableau, SAP and/or another CRM;Able to bring industry best practices and implement them;Drive engagement, development and knowledge sharing within the sales, customer satisfaction, supply chain or functions involved in programs;Quickly learn and understand new processes and work closely with management and change management agents to model the transformation ;Knowledge of various continuous improvement concepts (asset). *Additional information: this position will be based in St-Bruno, QC or possibility of working from the Toronto, ON office.#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About CascadesTo be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America.  
      • Markham, Ontario
      • Contract
      Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 4 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work supporting Markham, ON office. Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 4 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Shift is scheduled for 8hrs (7.5 hrs paid)• This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site (Markham ON) and is approximately 2 weeks in duration.Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 4 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work supporting Markham, ON office. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 4 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work supporting Markham, ON office. Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 4 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Shift is scheduled for 8hrs (7.5 hrs paid)• This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site (Markham ON) and is approximately 2 weeks in duration.Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 4 month assignment in support of their Markham location (hybrid role). The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work supporting Markham, ON office. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Permanent
      • $50,000 per year
      Have you been looking for a new job that can turn into a career? Do you have parts counter expereince in any industry? Are you interested in providing top-notch customer service to clients and prospective clients alike? We may have just the role for you!We are looking for an experienced Parts Counter Clerk to join our team in Ottawa East. In this permanent role, you will need to be adaptable, handle pressure well, and have a great can-do attitude! This is a growing team, and there will be management opportunities for the right candiate!If this sounds like you, we want to hear from you!The Quick Details:Permanent role from day 1!Shift: Monday-Friday 7:30-4:00Pay: starting from $50k but this is based on your experience!Bilingual is not mandatory, but it'll be considered an assetStart: ASAP!AdvantagesWhat’s in it for you as a Parts Counter Clerk:Annual Salary starting from 50K (depending on experience)Monday-Friday work weekHours of work between 7:30am and 4pm (no evenings!)2 weeks vacation to startPension available and full benefitsAccessible to transitPromotes from withinResponsibilitiesWhat you’ll do here as a Parts Counter Clerk:- take incoming parts sales requests via phone or in person- Follow up on pending orders and expedite issues- Provide exemplary customer service to all clients- Organize parks for 18+ techs as well as ensure inventory is kept for their vehicles- manage inventory and ensure timely record keeping- assist with shipping/receiving as necessary- assist other departments as necessaryQualificationsWhat you’ll need to be successful as a Parts Counter Clerk:experience working in a parts environment is essential2-3 years of parts counter or equivalent experienceNeed to be able to lift 50lbs regularly and up to 100lbsBilingualism in English and French would be a strong assetwillingness to learn, and grow with this companyself-motivated, reliable, and punctualSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also...Apply by e-mail at: callcentreottawa@randstad.ca - Please use "Parts - Ottawa East" as the subjectCall us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Have you been looking for a new job that can turn into a career? Do you have parts counter expereince in any industry? Are you interested in providing top-notch customer service to clients and prospective clients alike? We may have just the role for you!We are looking for an experienced Parts Counter Clerk to join our team in Ottawa East. In this permanent role, you will need to be adaptable, handle pressure well, and have a great can-do attitude! This is a growing team, and there will be management opportunities for the right candiate!If this sounds like you, we want to hear from you!The Quick Details:Permanent role from day 1!Shift: Monday-Friday 7:30-4:00Pay: starting from $50k but this is based on your experience!Bilingual is not mandatory, but it'll be considered an assetStart: ASAP!AdvantagesWhat’s in it for you as a Parts Counter Clerk:Annual Salary starting from 50K (depending on experience)Monday-Friday work weekHours of work between 7:30am and 4pm (no evenings!)2 weeks vacation to startPension available and full benefitsAccessible to transitPromotes from withinResponsibilitiesWhat you’ll do here as a Parts Counter Clerk:- take incoming parts sales requests via phone or in person- Follow up on pending orders and expedite issues- Provide exemplary customer service to all clients- Organize parks for 18+ techs as well as ensure inventory is kept for their vehicles- manage inventory and ensure timely record keeping- assist with shipping/receiving as necessary- assist other departments as necessaryQualificationsWhat you’ll need to be successful as a Parts Counter Clerk:experience working in a parts environment is essential2-3 years of parts counter or equivalent experienceNeed to be able to lift 50lbs regularly and up to 100lbsBilingualism in English and French would be a strong assetwillingness to learn, and grow with this companyself-motivated, reliable, and punctualSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also...Apply by e-mail at: callcentreottawa@randstad.ca - Please use "Parts - Ottawa East" as the subjectCall us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Contract
      • $18.00 per hour
      Does the automotive industry interests you? Are you a people's person? We are looking for bilingual customer service representatives who desire to work from home for a contract of 9 months with the possibility of extension! If you are looking for job stability, this offer is for you!You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice and insurance verification / claims according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: Shifts between 7am-9pm & Saturday from 8am-5pm (5 days/ 7.5 hours Weekly )Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go back to the office, hybrid mode) **First 4days of training will be held in office, where you will be able to retrieve your equipmentStart date: June 27 , 2022#montrealjobs #customerservice #lavaljobs #remotework #workfromhome #hybridwork #customerservicejob #bilingualjobs #LAVAL #jobopening #hiringnow #urgenthiring #lavaljobsAdvantagesThe advantages of being a bilingual customer service representative are:- Offers the complete equipment for teleworking- Possibility of permanence and extension- Be part of a team of 20 hardworking and motivated people- Flexible schedule - You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the bilingual customer service representative position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual (70% English calls) - Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time for the length of the contract, and be available during opening hours- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go bak to the office, hybrid mode) **First 4 days of training will be held in office, where you will be able to retrieve your equipmentStart date: June 27th, 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "bilingual customer service representative - Automotive" :Stephanie Bouasria stephanie.bouasria@randstad.caJessica Yel Ozbek jessica.yelozbek@randstad.caKarel karel.tarabay@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Does the automotive industry interests you? Are you a people's person? We are looking for bilingual customer service representatives who desire to work from home for a contract of 9 months with the possibility of extension! If you are looking for job stability, this offer is for you!You will be responsible for answering calls from policyholders of partner insurance companies and carrying out invoice and insurance verification / claims according to pre-established criteria.9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: Shifts between 7am-9pm & Saturday from 8am-5pm (5 days/ 7.5 hours Weekly )Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go back to the office, hybrid mode) **First 4days of training will be held in office, where you will be able to retrieve your equipmentStart date: June 27 , 2022#montrealjobs #customerservice #lavaljobs #remotework #workfromhome #hybridwork #customerservicejob #bilingualjobs #LAVAL #jobopening #hiringnow #urgenthiring #lavaljobsAdvantagesThe advantages of being a bilingual customer service representative are:- Offers the complete equipment for teleworking- Possibility of permanence and extension- Be part of a team of 20 hardworking and motivated people- Flexible schedule - You can have a great first experience in the automotive field and customer service ResponsibilitiesThe tasks related to the bilingual customer service representative position are:- Respond to inquiries in relation to car glass claims;- Carry out the necessary steps for the management of claims through the portal- Verify invoicing - Provide a high quality service by assessing and responding to customer needs.- Fill in the online form to request a claim through the system QualificationsInterested in this position? See below the skills we are looking for: - Great communication skills, bilingual (70% English calls) - Have relevant experience in customer service- Have a strong interest in the automotive and insurance industry- TechSavvy- Be able to work full time for the length of the contract, and be available during opening hours- Effective Listening Summary9 month contract, possibility of extension and or permanencySalary: $18Work availability (you have to be available during all opening hours)Monday to Friday: 7am-9pm & Saturday from 8am-5pm Full time: 37.5 h per weekSchedules given 2-3 weeks in advanceLocation: work from home (until sanitary restrictions allow to go bak to the office, hybrid mode) **First 4 days of training will be held in office, where you will be able to retrieve your equipmentStart date: June 27th, 2022Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "bilingual customer service representative - Automotive" :Stephanie Bouasria stephanie.bouasria@randstad.caJessica Yel Ozbek jessica.yelozbek@randstad.caKarel karel.tarabay@randstad.ca Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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