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      • Richmond Hill, Ontario
      • Permanent
      • $44000.00 - $45760.00 per hour
      Do you have a passion for customer service? Do you enjoy working in a financial setting? Have you worked in fraud before? Are you bilingual (English & French)? Then we have the job for you!Randstad is looking to hire bilingual fraud agents to work for a well known financial company. This is a permanent full time position, and you could be located anywhere in Canada. To find out more, read below.Type : PermanentLocation: Anywhere in Canada- Work from homeHours of Operation: Mon-Sun 9am-12:30am (Rotational shifts)Salary: $44,000-$45,760 plus sign on bonusEquipment providedBenefits and other perksQuarterly bonusVacation & Sick daysCareer growth & DevelopmentSTART DATE APRIL 25thAdvantages-Permanent Opportunity-Full Time Hours-Competitive Pay-Equipment Provided, completely work from home-Benefits included after three months-Vacation & Sick Days-Opportunity to bonus quarterly-Lots of potential for career growth and development. Very large companyResponsibilities-Taking inbound calls from customers, some follow-up calls required-Assisting customers with fraudulent activities on accounts-Processing claims and starting investigations-Re-activating customer accounts after investigation-Making outbound calls to consumers to verify facts-Collaborating with other teams to create great customer serviceQualifications-Bilingual and and English MUST -Experience in financial fraud is a must-Call center experience minimum 1 year-Financial experience is an asset-Critical thinking & teamwork SummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to luda.zadorovich@randstad.ca and mention "Bilingual Fraud Agent"Looking forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have a passion for customer service? Do you enjoy working in a financial setting? Have you worked in fraud before? Are you bilingual (English & French)? Then we have the job for you!Randstad is looking to hire bilingual fraud agents to work for a well known financial company. This is a permanent full time position, and you could be located anywhere in Canada. To find out more, read below.Type : PermanentLocation: Anywhere in Canada- Work from homeHours of Operation: Mon-Sun 9am-12:30am (Rotational shifts)Salary: $44,000-$45,760 plus sign on bonusEquipment providedBenefits and other perksQuarterly bonusVacation & Sick daysCareer growth & DevelopmentSTART DATE APRIL 25thAdvantages-Permanent Opportunity-Full Time Hours-Competitive Pay-Equipment Provided, completely work from home-Benefits included after three months-Vacation & Sick Days-Opportunity to bonus quarterly-Lots of potential for career growth and development. Very large companyResponsibilities-Taking inbound calls from customers, some follow-up calls required-Assisting customers with fraudulent activities on accounts-Processing claims and starting investigations-Re-activating customer accounts after investigation-Making outbound calls to consumers to verify facts-Collaborating with other teams to create great customer serviceQualifications-Bilingual and and English MUST -Experience in financial fraud is a must-Call center experience minimum 1 year-Financial experience is an asset-Critical thinking & teamwork SummaryIf you are interested apply today!1. Apply online2. Send a copy of your resume to luda.zadorovich@randstad.ca and mention "Bilingual Fraud Agent"Looking forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      • $20.00 per hour
      Are you looking for an exciting new opportunity to show off your customer service and negotiation skills? Do you enjoy helping people in a timely manner and find the best solutions for them? If yes, here’s the perfect opportunity for you!Our client in the international transport industry is seeking a motivated, dynamic candidate, who is passionate for the aviation industry and holds experience as a bilingual collection agent. The ideal collection agent B2B will provide outstanding service as well as a seamless and friendly experience to all customers.Salary: $20/hourAvailability to work: Monday to Friday, 40 hours per week 4-month contract - possibility of extensionHybrid mode (3 days at the office in Montreal, and 2 days at home)Industry: aviation Languages required: - English and French, (Arabic is an asset but not mandatory) Schedule: Monday to Friday from 7am-3pm - English and Spanish (French is an asset but not mandatory), Schedule: Monday to Friday from 8am-5pm or 9am-6pm AdvantagesWhy would you like to work as a collection agent B2B: -Professional environment-Work for an international company-working at the comfort from home -contract of 6 months with the possibility of extension or permanency -Schedule Monday to Friday - no weekends or overnight -A stimulating, supportive and inclusive work environmentResponsibilitiesWhat are the main responsibilities of the collection agent B2B working from home in Montreal looks like: -Collecting bills and other outstanding invoices from clients by way of Sales Forces cases, telephone collection and emails.-Build and manage relationship with international corporate clients -Ensure all customer action are covered and documented, validated, account details archived with accuracy and timely manner.- Solve problems, make agreements and find solutions-Making bank deposits and data entry -Escalate calls or emails to any unresolved customer issue’s in order to meet their requirements within the time scales QualificationsWhat are we looking for this role as a collection agent B2B? -corporate experience in a call center environment- Excellent analytical and problem-solving skills-Able to control interactions with customers using persuasion and influencing skills.-available to work business hours -Excellent customer service skills and high level of professionalism-Previous collections experience required -Good knowledge of English, French or any additional languages (Hindi, Spanish, Arabic, Mandarin) will be a definite plus-Experience with Salesforce or SAP, is an asset SummarySalary: $20/hourAvailability to work: Monday to Friday, 40 hours per week 4-month contract - possibility of extensionHybrid mode (3 days at the office in Montreal, and 2 days at home)Industry: aviation Languages required: - English and French, (Arabic is an asset but not mandatory) Schedule: Monday to Friday from 7am-3pm - English and Spanish (French is an asset but not mandatory), Schedule: Monday to Friday from 8am-5pm or 9am-6pm Are you interested in this position? Email us anytime at or jessica.yelozbek@randstad.caflorence.lefebvre@randstad.ca karel.tarabay@randstad.ca Please quote job position “Collection Agent - B2B ” and in the email the languages you speak If you know anyone interested in customer service positions, please feel free to provide them with our contact information. We will be happy to help them!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you.Jessica, Karel, Florence, Stephanie, Karen Good to know you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for an exciting new opportunity to show off your customer service and negotiation skills? Do you enjoy helping people in a timely manner and find the best solutions for them? If yes, here’s the perfect opportunity for you!Our client in the international transport industry is seeking a motivated, dynamic candidate, who is passionate for the aviation industry and holds experience as a bilingual collection agent. The ideal collection agent B2B will provide outstanding service as well as a seamless and friendly experience to all customers.Salary: $20/hourAvailability to work: Monday to Friday, 40 hours per week 4-month contract - possibility of extensionHybrid mode (3 days at the office in Montreal, and 2 days at home)Industry: aviation Languages required: - English and French, (Arabic is an asset but not mandatory) Schedule: Monday to Friday from 7am-3pm - English and Spanish (French is an asset but not mandatory), Schedule: Monday to Friday from 8am-5pm or 9am-6pm AdvantagesWhy would you like to work as a collection agent B2B: -Professional environment-Work for an international company-working at the comfort from home -contract of 6 months with the possibility of extension or permanency -Schedule Monday to Friday - no weekends or overnight -A stimulating, supportive and inclusive work environmentResponsibilitiesWhat are the main responsibilities of the collection agent B2B working from home in Montreal looks like: -Collecting bills and other outstanding invoices from clients by way of Sales Forces cases, telephone collection and emails.-Build and manage relationship with international corporate clients -Ensure all customer action are covered and documented, validated, account details archived with accuracy and timely manner.- Solve problems, make agreements and find solutions-Making bank deposits and data entry -Escalate calls or emails to any unresolved customer issue’s in order to meet their requirements within the time scales QualificationsWhat are we looking for this role as a collection agent B2B? -corporate experience in a call center environment- Excellent analytical and problem-solving skills-Able to control interactions with customers using persuasion and influencing skills.-available to work business hours -Excellent customer service skills and high level of professionalism-Previous collections experience required -Good knowledge of English, French or any additional languages (Hindi, Spanish, Arabic, Mandarin) will be a definite plus-Experience with Salesforce or SAP, is an asset SummarySalary: $20/hourAvailability to work: Monday to Friday, 40 hours per week 4-month contract - possibility of extensionHybrid mode (3 days at the office in Montreal, and 2 days at home)Industry: aviation Languages required: - English and French, (Arabic is an asset but not mandatory) Schedule: Monday to Friday from 7am-3pm - English and Spanish (French is an asset but not mandatory), Schedule: Monday to Friday from 8am-5pm or 9am-6pm Are you interested in this position? Email us anytime at or jessica.yelozbek@randstad.caflorence.lefebvre@randstad.ca karel.tarabay@randstad.ca Please quote job position “Collection Agent - B2B ” and in the email the languages you speak If you know anyone interested in customer service positions, please feel free to provide them with our contact information. We will be happy to help them!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you.Jessica, Karel, Florence, Stephanie, Karen Good to know you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Gatineau, Québec
      • Permanent
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting June 20th, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      • $19.50 per hour
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: 19.50 + 2.00 overnight premium Hours: 8-hour NIGHT SHIFTS: 11:00 PM to 7:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: 19.50 + 2.00 overnight premium Hours: 8-hour NIGHT SHIFTS: 11:00 PM to 7:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Moncton, New Brunswick
      • Permanent
      Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: July 11thHours of operation:Du lundi au dimanche (5 jours de la semaine)Entre 7h et 12h (toutes les 8 heures de la journée)Training for the first 4 to 6 weeksSalary: Starting at $47,500Work from home (anywhere in New Brunswick )AdvantagesAdvantages:3 weeks vacation,10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilitiesResponsibilities: - Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualificationsQualification:- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: July 11thHours of operation:Du lundi au dimanche (5 jours de la semaine)Entre 7h et 12h (toutes les 8 heures de la journée)Training for the first 4 to 6 weeksSalary: Starting at $47,500Work from home (anywhere in New Brunswick )AdvantagesAdvantages:3 weeks vacation,10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilitiesResponsibilities: - Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualificationsQualification:- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      Are you a proven people leader? Are you looking for a new challenge?Our client is a leader in the utility industry, proudly serving the natural gas industry across Ontario.They are looking for a Dispatch Supervisor to join their team in Mississauga. Location: MississaugaWork Hours: 11 am-7:30 pm (Slight flexibility with schedule)Emergency afterhours correspondence may be required but not often anticipatedSalary: $68K-$78KVacation and Benefits AdvantagesPermanent OpportunityGrowth OpportunitiesFull health benefits including vision2 Weeks vacation ( negotiable)Excellent hands-on leadership opportunityResponsibilitiesEnsure employees have clear goals and expectationsAddress issues and escalations from Team LeadsOperational activities including scheduling work assignments, setting priorities, delegating workEnsuring all employees compy with company policies, procedures, an ethical standardsEvaluating employee performance and offering feedback, coaching and evaluationsDetermine staffing requirements for the dispatch departmentHiring, training, and performance appraisalsScheduling staff during peak hoursProvide recommendations to upper leadership for process improvements Qualifications3-5 Years of supervisory experience Experience leading teamsMust be open to working extra hours or outside of regular working hoursOntario secondary school diploma requiredPost-secondary education completed requiredMust be comfortable working statutory holidaysMust have a valid driver's license SummaryIf you are interested in this fantastic opportunity, apply and send your resume directly to luda.zadorovich@randstad.ca with the subject line "Dispatch Supervisor- Mississauga"We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a proven people leader? Are you looking for a new challenge?Our client is a leader in the utility industry, proudly serving the natural gas industry across Ontario.They are looking for a Dispatch Supervisor to join their team in Mississauga. Location: MississaugaWork Hours: 11 am-7:30 pm (Slight flexibility with schedule)Emergency afterhours correspondence may be required but not often anticipatedSalary: $68K-$78KVacation and Benefits AdvantagesPermanent OpportunityGrowth OpportunitiesFull health benefits including vision2 Weeks vacation ( negotiable)Excellent hands-on leadership opportunityResponsibilitiesEnsure employees have clear goals and expectationsAddress issues and escalations from Team LeadsOperational activities including scheduling work assignments, setting priorities, delegating workEnsuring all employees compy with company policies, procedures, an ethical standardsEvaluating employee performance and offering feedback, coaching and evaluationsDetermine staffing requirements for the dispatch departmentHiring, training, and performance appraisalsScheduling staff during peak hoursProvide recommendations to upper leadership for process improvements Qualifications3-5 Years of supervisory experience Experience leading teamsMust be open to working extra hours or outside of regular working hoursOntario secondary school diploma requiredPost-secondary education completed requiredMust be comfortable working statutory holidaysMust have a valid driver's license SummaryIf you are interested in this fantastic opportunity, apply and send your resume directly to luda.zadorovich@randstad.ca with the subject line "Dispatch Supervisor- Mississauga"We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Gatineau, Québec
      • Permanent
      • $23.00 - $25.00 per hour
      Do you thrive in fast-paced environments? Do you have an interest in construction tools and machinery? Do excel while working within a team? If yes, we might have just the job you’re looking for!!Located in the heart of Gatineau, you will be joining a rapidly growing branch, with a team-oriented atmosphere to help maintain and build our customer base. Our Customer Service and Rental agent plays a vital role, operating as the direct liaison between staff, customers, and suppliers, and is a key requirement for developing successful customer relationships.If this sounds like you, we want to hear from you!AdvantagesSalary: $22-$25/hour (depending on experience)Health and Dental BenefitsRRSP Matching ProgramStock Purchase Plan2 weeks VacationFree on-site parkingCasual Dress CodeMonday to Friday Operating hours from 6:30am to 5:30pmResponsibilitiesReceives and advises clients on rentals.Creates and closes rental contracts in the computer system.Ensures that the terms and conditions of the lease are met.Explains the operation of the equipment to customers.Opens work orders when equipment is returned.Prepares pick-up orders.Follows up on open contracts.Closes and balances the cash register.Ships with internal and external transport companiesQualificationsHigh school diploma and/or DEP in parts sales, an assetMinimum of 5 years experience in customer serviceBilingual (spoken and written) in French and English Knowledge of industrial and construction equipmentBasic knowledge of computersExperience in tool rental, an assetGood mechanical understandingAbility to multi-taskSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Customer Service and Rental Agent" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you thrive in fast-paced environments? Do you have an interest in construction tools and machinery? Do excel while working within a team? If yes, we might have just the job you’re looking for!!Located in the heart of Gatineau, you will be joining a rapidly growing branch, with a team-oriented atmosphere to help maintain and build our customer base. Our Customer Service and Rental agent plays a vital role, operating as the direct liaison between staff, customers, and suppliers, and is a key requirement for developing successful customer relationships.If this sounds like you, we want to hear from you!AdvantagesSalary: $22-$25/hour (depending on experience)Health and Dental BenefitsRRSP Matching ProgramStock Purchase Plan2 weeks VacationFree on-site parkingCasual Dress CodeMonday to Friday Operating hours from 6:30am to 5:30pmResponsibilitiesReceives and advises clients on rentals.Creates and closes rental contracts in the computer system.Ensures that the terms and conditions of the lease are met.Explains the operation of the equipment to customers.Opens work orders when equipment is returned.Prepares pick-up orders.Follows up on open contracts.Closes and balances the cash register.Ships with internal and external transport companiesQualificationsHigh school diploma and/or DEP in parts sales, an assetMinimum of 5 years experience in customer serviceBilingual (spoken and written) in French and English Knowledge of industrial and construction equipmentBasic knowledge of computersExperience in tool rental, an assetGood mechanical understandingAbility to multi-taskSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Customer Service and Rental Agent" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Vancouver, British Columbia
      • Permanent
      Description Location: Vancouver, BC, Canada (Onsite) Salary: $16.56/hour Job type: Full-time or part-time The opportunityRight now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Vancouver airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: Conduct passenger check-in Assist pre-boarding passengers and provide information on flight schedules and routes Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefitsAs one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one Choose how you'd work with us. We have both full-time and part-time opportunities availableWe value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family Training and development tools to help unlock your full potential.Qualifications Skills and experience required  Availability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  Availability to work in shifts Previous customer service experience  Excellent communication and teamwork skills Proven problem resolution skills and the ability to effectively multi-task The ability to work within strict timelines in order to maintain on-time departures Eligible to work in Canada Pass security clearance and obtain the Transport Canada security card Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      Description Location: Vancouver, BC, Canada (Onsite) Salary: $16.56/hour Job type: Full-time or part-time The opportunityRight now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.  If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Experience Specialist at Vancouver airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: Conduct passenger check-in Assist pre-boarding passengers and provide information on flight schedules and routes Prepare and issue tickets and boarding passes Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE Your benefitsAs one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one Choose how you'd work with us. We have both full-time and part-time opportunities availableWe value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family Training and development tools to help unlock your full potential.Qualifications Skills and experience required  Availability to attend and successfully pass a two (2) to four (4) weeks full-time paid training program  Availability to work in shifts Previous customer service experience  Excellent communication and teamwork skills Proven problem resolution skills and the ability to effectively multi-task The ability to work within strict timelines in order to maintain on-time departures Eligible to work in Canada Pass security clearance and obtain the Transport Canada security card Priority will be given to candidates bilingual in English and French. However, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages. Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.Let your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      • $50,000 - $60,000 per year
      Our client in Dorval is currently looking for a customer service representative.Reporting to the Customer Service Manager, the Customer Service Specialist is responsible to handle activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution. If you are looking for an exciting role in a team orientated environment this is the job for you!AdvantagesMonday to Friday 8:00 to 4:302 days in office, 3 days at homeCompetitive salary $50,000-$60,000 (based on experience)3 weeks vacationFlexible work programPaid training and development programs at every levelGlobal career advancement and mentoring opportunitiesEducation allowanceCompetitive salary, benefits to include; employer paid medical & dental, short term and long term disability coverage, pension with employer matched contributionsOn site GymEmployee Resource Networks that are advocating for advancing diversity, equity and inclusion within the company.ResponsibilitiesReceive and process customer ordersDevelop solutions to customer needs/opportunitiesBuild and sustain long-term customer partnershipsDisplay effective communication and interpersonal skillsCollaborate effectively with team membersResolve problems and non-conformances quicklyOther duties as requiredQualificationsCustomer service experience an asset Strong organizational aptitude, be detailed oriented and have excellent time management skillsStrong problem-solving skills with the ability to prioritize and multitaskTeam player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholdersStrong computer skills using Microsoft office suite including Outlook, Excel and WordBilingual in French and EnglishSAP experience an assetIf interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or melissa.cumetti@randstad.ca or give us a call at 514-695-3315SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client in Dorval is currently looking for a customer service representative.Reporting to the Customer Service Manager, the Customer Service Specialist is responsible to handle activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution. If you are looking for an exciting role in a team orientated environment this is the job for you!AdvantagesMonday to Friday 8:00 to 4:302 days in office, 3 days at homeCompetitive salary $50,000-$60,000 (based on experience)3 weeks vacationFlexible work programPaid training and development programs at every levelGlobal career advancement and mentoring opportunitiesEducation allowanceCompetitive salary, benefits to include; employer paid medical & dental, short term and long term disability coverage, pension with employer matched contributionsOn site GymEmployee Resource Networks that are advocating for advancing diversity, equity and inclusion within the company.ResponsibilitiesReceive and process customer ordersDevelop solutions to customer needs/opportunitiesBuild and sustain long-term customer partnershipsDisplay effective communication and interpersonal skillsCollaborate effectively with team membersResolve problems and non-conformances quicklyOther duties as requiredQualificationsCustomer service experience an asset Strong organizational aptitude, be detailed oriented and have excellent time management skillsStrong problem-solving skills with the ability to prioritize and multitaskTeam player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholdersStrong computer skills using Microsoft office suite including Outlook, Excel and WordBilingual in French and EnglishSAP experience an assetIf interested in this opportunity or know someone who would be a good fit. Please send your CV to brandon.freger@randstad.ca or sean.lynch@randstad.ca or melissa.cumetti@randstad.ca or give us a call at 514-695-3315SummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Moncton, New Brunswick
      • Permanent
      Randstad is Hiring Bilingual Customer Service Representative for a company in the insurance industry in the Moncton Area!Do you want to pursue a career in call center? Are you interested in the insurance industry? Are you full-time available? Are you fluently bilingual in English and French? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting soonWhat(Job title)?- Bilingual Customer Service Representative (French/English)Where?- Hybrid model- Work from home and in officeHours of Operation:Monday - Friday 8 AM - 9 PM (rotational shifts)Salary: $43000Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the insurance industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Handle a high volume of inbound calls in a friendly and professional manner- Address lawyers and lenders on any issues relating to their specific files- Ensure service standards are being met by processing designated Lender follow-up -Update customer account information and create reports -Respond to customer inquiries in a pleasant and professional manner.- Meet and exceed customers needs and expectationsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual - CSR Moncton"SummaryInsurance Industry Bilingual Customer Service Rep - English and FrenchHere's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual - CSR Moncton"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Randstad is Hiring Bilingual Customer Service Representative for a company in the insurance industry in the Moncton Area!Do you want to pursue a career in call center? Are you interested in the insurance industry? Are you full-time available? Are you fluently bilingual in English and French? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting soonWhat(Job title)?- Bilingual Customer Service Representative (French/English)Where?- Hybrid model- Work from home and in officeHours of Operation:Monday - Friday 8 AM - 9 PM (rotational shifts)Salary: $43000Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the insurance industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Handle a high volume of inbound calls in a friendly and professional manner- Address lawyers and lenders on any issues relating to their specific files- Ensure service standards are being met by processing designated Lender follow-up -Update customer account information and create reports -Respond to customer inquiries in a pleasant and professional manner.- Meet and exceed customers needs and expectationsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual - CSR Moncton"SummaryInsurance Industry Bilingual Customer Service Rep - English and FrenchHere's how you can apply:- Apply directly on randstad.ca- Email your resume to aditi.gandhi@randstad.ca with subject line "Bilingual - CSR Moncton"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Québec, Québec
      • Permanent
      • $18.50 - $19.00 per hour
      Are you looking for new challenges in a dynamic and constantly changing environment? Do you want to work in an inviting and friendly environment? Your search is over, because we have the perfect job for you. We are looking for a customer contact center agent in St-Jerome, Quebec and Montreal. Do not hesitate to submit your application at: cedric.lepine@randstad.caAdvantagesA package of benefits are offered to you such as :-A salary of $18.50/Hr at the beginning ($19/Hr after 3 months)-Drug insurance-5 sick days/year-200/year for sports-300/3 years for glassesTeam activities + contest (someone won an all-inclusive trip last year)-2 weeks of vacation + vacations-Summer schedule from July to September-Weekday schedule from 8am-5pmResponsibilitiesAs a Customer Contact Center Agent you will:Perform data entry, pre-tenancy inquiries including credit inquiries, employment references, rental references, civil, criminal and housing board dockets.housing.- Perform a rigorous and structured follow-up of ongoing investigations and ensure continued operationaloperational efficiency.- Act as a customer service representative and provide products that are focused on the needs of members andmember and client needs.- Actively participate in various telemarketing activities to recruit new members or service users.- Support the work of other departments by conducting follow-ups and telephone follow-ups with customers- Work 40 hours per week and be prepared to work overtime during the high season.QualificationsWe are also looking for:- Minimum 2 years experience in cross selling or customer service- A 100% Bilingual candidate (EN-FR)SummaryCompetitive working conditions (Benefits, salary: -$18.50/H-19$/H-flexibility)We are looking for a candidate with experience in customer service and 100% Bilingual.- 40 hours of work per week with the possibility of overtime during the high season.- Possibility to work from St-Jérôme, Québec or MontréalIf you are interested in this opportunity, do not hesitate to contact us for more information: cedric.lepine@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for new challenges in a dynamic and constantly changing environment? Do you want to work in an inviting and friendly environment? Your search is over, because we have the perfect job for you. We are looking for a customer contact center agent in St-Jerome, Quebec and Montreal. Do not hesitate to submit your application at: cedric.lepine@randstad.caAdvantagesA package of benefits are offered to you such as :-A salary of $18.50/Hr at the beginning ($19/Hr after 3 months)-Drug insurance-5 sick days/year-200/year for sports-300/3 years for glassesTeam activities + contest (someone won an all-inclusive trip last year)-2 weeks of vacation + vacations-Summer schedule from July to September-Weekday schedule from 8am-5pmResponsibilitiesAs a Customer Contact Center Agent you will:Perform data entry, pre-tenancy inquiries including credit inquiries, employment references, rental references, civil, criminal and housing board dockets.housing.- Perform a rigorous and structured follow-up of ongoing investigations and ensure continued operationaloperational efficiency.- Act as a customer service representative and provide products that are focused on the needs of members andmember and client needs.- Actively participate in various telemarketing activities to recruit new members or service users.- Support the work of other departments by conducting follow-ups and telephone follow-ups with customers- Work 40 hours per week and be prepared to work overtime during the high season.QualificationsWe are also looking for:- Minimum 2 years experience in cross selling or customer service- A 100% Bilingual candidate (EN-FR)SummaryCompetitive working conditions (Benefits, salary: -$18.50/H-19$/H-flexibility)We are looking for a candidate with experience in customer service and 100% Bilingual.- 40 hours of work per week with the possibility of overtime during the high season.- Possibility to work from St-Jérôme, Québec or MontréalIf you are interested in this opportunity, do not hesitate to contact us for more information: cedric.lepine@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Moncton, New Brunswick
      • Permanent
      • $43,000 per year
      Randstad is Hiring Bilingual Customer Service Representative for a company in the insurance industry in the Moncton Area!Do you want to pursue a career in call center? Are you interested in the insurance industry? Are you full-time available? Are you fluently bilingual in English and French? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting soonWhat(Job title)?- Bilingual Customer Service Representative (French/English)Where?- Hybrid model- Work from home and in officeHours of Operation:Monday - Friday 8 AM - 9 PM (rotational shifts)Salary: $43000Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the insurance industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Handle a high volume of inbound calls in a friendly and professional manner- Address lawyers and lenders on any issues relating to their specific files- Ensure service standards are being met by processing designated Lender follow-up -Update customer account information and create reports -Respond to customer inquiries in a pleasant and professional manner.- Meet and exceed customers needs and expectationsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to trisha.ghia@randstad.ca with subject line "Bilingual - CSR Moncton"SummaryInsurance Industry Bilingual Customer Service Rep - English and FrenchHere's how you can apply:- Apply directly on randstad.ca- Email your resume to trisha.ghia@randstad.ca with subject line "Bilingual - CSR Moncton"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Randstad is Hiring Bilingual Customer Service Representative for a company in the insurance industry in the Moncton Area!Do you want to pursue a career in call center? Are you interested in the insurance industry? Are you full-time available? Are you fluently bilingual in English and French? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting soonWhat(Job title)?- Bilingual Customer Service Representative (French/English)Where?- Hybrid model- Work from home and in officeHours of Operation:Monday - Friday 8 AM - 9 PM (rotational shifts)Salary: $43000Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the insurance industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Handle a high volume of inbound calls in a friendly and professional manner- Address lawyers and lenders on any issues relating to their specific files- Ensure service standards are being met by processing designated Lender follow-up -Update customer account information and create reports -Respond to customer inquiries in a pleasant and professional manner.- Meet and exceed customers needs and expectationsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to trisha.ghia@randstad.ca with subject line "Bilingual - CSR Moncton"SummaryInsurance Industry Bilingual Customer Service Rep - English and FrenchHere's how you can apply:- Apply directly on randstad.ca- Email your resume to trisha.ghia@randstad.ca with subject line "Bilingual - CSR Moncton"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Pointe-Claire, Québec
      • Permanent
      • $17.00 - $20.00 per hour
      Are you looking for a career job in a warehouse? Do you live around the Pointe-Claire area? Is being a warehouse clerk for a family owned and established business something you would like? Are you also interested in serving customers on some occasions?If you have answered yes to any of these questions, we have the perfect job opportunity for you!Our client in Pointe-Claire is looking for a bilingual, serious and dedicated warehouse clerk, available to start immediately. This company is easily accessible by car or public transit, and treats their employees very well with some pretty cool job perks! This is a huge opportunity to work for a huge player in the millwork industry!As a warehouse clerk, you will be doing a multifaceted job, getting to do a multitude of different tasks. You will be part of a team working to clean the woodworking machines that come in, move product around, do receiving and shipping, enter data, do inventory counts and so much more. You will also spend some of your time in customer service, when the warehouse tasks are complete, doing light data entry and serving the occasional customer. If you or anyone you know is interested in this position, please send your CV to eileen.kantel@randstad.ca or call us at 514.695.6224Advantages- Easily accessible by public transit- Salary $17-$20/hour- Monday - Friday schedule, from 8-5- Group health insurance and RRSP- 4 weeks vacation- Birthdays off- Permanent position- 24/7 access to virtual healthcareResponsibilities- Shipping and receiving- Placement of products and equipment- Cleaning the woodworking machines and the working space- Light computer data entry- Inventory- Minimal forklift- Data entry- Serving the occasional customerQualifications- A few years experience in the industry is an asset- Bilingual (interview will be done in French)- Know how to drive a forklift- Looking for a career- Be autonomous and have good time management skills- Have a basic understanding of computer software (Microsoft Office)Summary- Warehouse clerk permanent position- $17 - $20/ hour- Monday to Friday 8-5- Great benefits- Minimal forklift- Computer software knowledge- BilingualRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a career job in a warehouse? Do you live around the Pointe-Claire area? Is being a warehouse clerk for a family owned and established business something you would like? Are you also interested in serving customers on some occasions?If you have answered yes to any of these questions, we have the perfect job opportunity for you!Our client in Pointe-Claire is looking for a bilingual, serious and dedicated warehouse clerk, available to start immediately. This company is easily accessible by car or public transit, and treats their employees very well with some pretty cool job perks! This is a huge opportunity to work for a huge player in the millwork industry!As a warehouse clerk, you will be doing a multifaceted job, getting to do a multitude of different tasks. You will be part of a team working to clean the woodworking machines that come in, move product around, do receiving and shipping, enter data, do inventory counts and so much more. You will also spend some of your time in customer service, when the warehouse tasks are complete, doing light data entry and serving the occasional customer. If you or anyone you know is interested in this position, please send your CV to eileen.kantel@randstad.ca or call us at 514.695.6224Advantages- Easily accessible by public transit- Salary $17-$20/hour- Monday - Friday schedule, from 8-5- Group health insurance and RRSP- 4 weeks vacation- Birthdays off- Permanent position- 24/7 access to virtual healthcareResponsibilities- Shipping and receiving- Placement of products and equipment- Cleaning the woodworking machines and the working space- Light computer data entry- Inventory- Minimal forklift- Data entry- Serving the occasional customerQualifications- A few years experience in the industry is an asset- Bilingual (interview will be done in French)- Know how to drive a forklift- Looking for a career- Be autonomous and have good time management skills- Have a basic understanding of computer software (Microsoft Office)Summary- Warehouse clerk permanent position- $17 - $20/ hour- Monday to Friday 8-5- Great benefits- Minimal forklift- Computer software knowledge- BilingualRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Contract
      • $16.50 per hour
      Are you passionate about customer service? Are you passionate about helping others? Are you passionate about educating others? Do you speak another language? Then we have the job for YOU!Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start on May 24th for a temporary to permanent role.Type: Contract to Hire Pay: $16.50 + $2 bonus per hour on the phoneStart Date: June 7thMandatory Training: May 7th to 10th from 12:30 pm to 9:00 pm (EST)Hours of Operation: 12:30-9:00 pm on weekdays (with optional late shift addition extending end time to 11:15 pm)5:00-9:00 pm on weekdays (with optional late shift addition extending end time to 11:15 pm)12:00-6:00 pm on Saturdays and SundaysWeekly minimum: 3 shiftsLocation: Work from HomeMust be able to connect the computer to the modem and provide your own equipment Create your own schedule!Advantages- Full-time hours - Create your own schedule on a week to week basis- Paid weekly- $2 bonus per hour on the phone- Get good working experience Responsibilities- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experienceQualifications- Customer service or Call Center experience is a must - Clear communication - Customer-focused and tech-savvy SummaryIf you are interested and you like to learn more, apply now!1) Apply online 2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Fundraiser Caller"Looking forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service? Are you passionate about helping others? Are you passionate about educating others? Do you speak another language? Then we have the job for YOU!Randstad is looking for candidates with strong verbal communication skills for a Call Centre Fundraiser in Toronto! We are looking for candidates to start on May 24th for a temporary to permanent role.Type: Contract to Hire Pay: $16.50 + $2 bonus per hour on the phoneStart Date: June 7thMandatory Training: May 7th to 10th from 12:30 pm to 9:00 pm (EST)Hours of Operation: 12:30-9:00 pm on weekdays (with optional late shift addition extending end time to 11:15 pm)5:00-9:00 pm on weekdays (with optional late shift addition extending end time to 11:15 pm)12:00-6:00 pm on Saturdays and SundaysWeekly minimum: 3 shiftsLocation: Work from HomeMust be able to connect the computer to the modem and provide your own equipment Create your own schedule!Advantages- Full-time hours - Create your own schedule on a week to week basis- Paid weekly- $2 bonus per hour on the phone- Get good working experience Responsibilities- Outbound calls (call centre setting)- Fundraising- Collect donations- Provide a great customer experienceQualifications- Customer service or Call Center experience is a must - Clear communication - Customer-focused and tech-savvy SummaryIf you are interested and you like to learn more, apply now!1) Apply online 2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Fundraiser Caller"Looking forward to hearing from youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Vancouver, British Columbia
      • Permanent
      Are you an experienced salesperson with a background in luxury boutique products and B2B sales? Are you comfortable building strong relationships with clients across the globe? Then this is the job for you! A luxury retail brand is seeking an Inside Sales Representative (B2B) for an exciting opportunity, immediate start in the greater Vancouver area. The sales representative will be responsible for communicating with customers, understanding their needs, ensuring a smooth sales process, and developing new leads. To be successful in this role you should be able to build instant rapport and achieve customer satisfaction. The ideal candidate will demonstrate a proven sales track record and a commitment to superb customer service and client management. If you thrive in a fast pace start up environment and are looking to grow with the company then don't hesitate to apply. Advantages-Opportunity to work in a start up environment and directly contribute to the growth of the company. -Competitive Salary & benefits package-Monday- Friday, 9-5 work schedule. -Fantastic sense of community and culture in the team. -Resources to improve your business and sales acumen. Responsibilities- Building and maintaining relations with existing retail partners and developing the business by connecting with prospects .-Maintain product knowledge and understand the brand values. -Assist customers on e-commerce website as required. -Grow business through promoting and selling products to existing partners and identify prospects through cold calling, email and social networking initiatives. -Host virtual and online showings, advertising the product and its virtues. -Prepare and present business proposals and sales presentations by analyzing partners and customer needs. Qualifications-Strong understanding of the sales cycle-2-3 years B2B sales experience-Experience in luxury retail products is an asset-Experience in the hotel industry (concierge) a major asset-Strong account management skills.-Ability to receive feedback and self direct. SummaryInterviews for this position are starting immediately. If you or anyone you know is looking to take the next step in your Sales career, please send a resume and interview availability to morgan.paquette@randstad.ca or zack.tahir@randstad.ca with the Subject: INSIDE SALES REPRESENTATIVE (B2B). Human ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you an experienced salesperson with a background in luxury boutique products and B2B sales? Are you comfortable building strong relationships with clients across the globe? Then this is the job for you! A luxury retail brand is seeking an Inside Sales Representative (B2B) for an exciting opportunity, immediate start in the greater Vancouver area. The sales representative will be responsible for communicating with customers, understanding their needs, ensuring a smooth sales process, and developing new leads. To be successful in this role you should be able to build instant rapport and achieve customer satisfaction. The ideal candidate will demonstrate a proven sales track record and a commitment to superb customer service and client management. If you thrive in a fast pace start up environment and are looking to grow with the company then don't hesitate to apply. Advantages-Opportunity to work in a start up environment and directly contribute to the growth of the company. -Competitive Salary & benefits package-Monday- Friday, 9-5 work schedule. -Fantastic sense of community and culture in the team. -Resources to improve your business and sales acumen. Responsibilities- Building and maintaining relations with existing retail partners and developing the business by connecting with prospects .-Maintain product knowledge and understand the brand values. -Assist customers on e-commerce website as required. -Grow business through promoting and selling products to existing partners and identify prospects through cold calling, email and social networking initiatives. -Host virtual and online showings, advertising the product and its virtues. -Prepare and present business proposals and sales presentations by analyzing partners and customer needs. Qualifications-Strong understanding of the sales cycle-2-3 years B2B sales experience-Experience in luxury retail products is an asset-Experience in the hotel industry (concierge) a major asset-Strong account management skills.-Ability to receive feedback and self direct. SummaryInterviews for this position are starting immediately. If you or anyone you know is looking to take the next step in your Sales career, please send a resume and interview availability to morgan.paquette@randstad.ca or zack.tahir@randstad.ca with the Subject: INSIDE SALES REPRESENTATIVE (B2B). Human ForwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John, New Brunswick
      • Contract
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a few Customer & Technical Support Representatives for our client Xerox. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As a Customer and Technical Support Representative, you will be responsible for providing Remote Hardware, Software, and Network Solutions to both internal and external customers & reducing customer downtime. This would involve promoting the benefits of troubleshooting and determining the Customer’s warranty/contract and/or billing status prior to placing an onsite service call.Advantages- Work for Xerox, a top-tier organization - $16.50 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Work in Saint John, NB- This is a 12 month contract with the potential for extension and permanent placement dependent on performance- Office exceeds Provincial Covid Guideline Measures and has PPE provided- This role has the potential to work remotely based on performance and safety requirements, however all workers must have the ability to be on site when required.When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.ResponsibilitiesAs a Customer and Technical Support Representative, your duties will be to:-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John with Xerox, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Wagram
      • Permanent
      Your challenge! We are seeking an experienced and dynamic sales professional to further develop Bunzl/R3 business in the eastern US.Grow the relationship with Bunzl/R3 regional sales management and sales representatives.Provide comprehensive knowledge of our product line.This position is crucial to the growth of Cascades and will offer a lot of visibility. The ideal candidate must be driven, dedicated, passionate & organized. It is required to have market knowledge (geographic and product) and travel throughout the eastern US to meet with key Bunzl/R3 personnel and make sales calls with Bunzl/R3 sales representative on key Bunzl/R3 current and prospective accounts. Individual responsibilities Maintain a thorough knowledge of Cascades products and services and utilize strong analytical and business insight to identify areas of opportunity and provide actionable recommendations and solutions to increase product growth.Collaborate cross-functionally with other internal business groups.Manage prospect activities and establish initial/follow-up appointments with customer decision-makers.Prepare and deliver sales presentations to prospective new clients/current clients and follow-up with key customer decision makers to close all sales.Maintain an awareness of market behavior and competitive trends to anticipate changing customer needs.Build relationships and increase Cascades visibility through participation in various activities such as attending trade shows, community events, networking events, or other activities as necessary.Schedule and document all activities..Complete required Agreements and Contracts, update and maintain CRM entries, track and forecast account budgets and expense reports, and complete other paperwork in a timely manner. Experience, Education and Skills ExperienceExperience working in distribution, B2B, industrial, or tissue/paper product sales strongly preferred Education Bachelor's degree in Business Administration or Marketing  Essential Skills  Good communication and presentation skills (both verbal and written); able to effectively communicate to all levels of management, both internally and externally.Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.Consistent with follow through; follows through on challenges as they arise; maintains a positive and persistent outlook and approach. High energy, friendly, and engaging.Ability to thrive and adapt in ambiguous environments.Self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong desire to win; takes appropriate risks.Maintains the highest level of confidentiality and is trustworthy.Excellent persuasion skills; can persuade others to change their minds or behavior.Good time management and organizational skills to ensure assigned responsibilities are completed in an efficient manner.Travel- the position covers a large territory that will require client and prospect visits as well as travel for trade shows, trainings & meetings.Business Objective Alignment Ensure that the development and achievement of sale objectives are in keeping with the strategic plan for his/her business unitOperational Excellence Apply sales best practices that are in keeping with Cascades’ strategic orientationsApply the pricing strategyDocument administrative activities related to his/her sales (e.g., contracts, promotions, forecasts)Ensure that volume growth and/or account profitability are maintained (prospecting)Organize all activities to maximize efficiencyFacilitate discussions between his/her department and the departments concernedPromote and sell solutions and products that are adapted to the needs of clients and refer products from other groups as neededClient Focused and Innovation Encourage his/her clients and unit to suggest ideas for improvement and innovationDevelop his/her network in the business community (e.g., industry, associations, clients)Keep a watch to develop market intelligence (best practices, trends, segmentation, competition, etc.) and share it within the organizationMaintain professional relationships with clients and promote Cascades’ product lineHuman Resources Take the initiative to develop his or her skillsHealth & Safety Comply with the safe work standards in effectPromote sound occupational health and safety management Corporate Responsibility and Governance Comply with the ethical standards of Cascades’ and its business partners, and represent Cascades’ image Core competencies defined for this jobValues and ethicsClient-focusPartnershipActive listeningEntrepreneurial spiritImpact and influence
      Your challenge! We are seeking an experienced and dynamic sales professional to further develop Bunzl/R3 business in the eastern US.Grow the relationship with Bunzl/R3 regional sales management and sales representatives.Provide comprehensive knowledge of our product line.This position is crucial to the growth of Cascades and will offer a lot of visibility. The ideal candidate must be driven, dedicated, passionate & organized. It is required to have market knowledge (geographic and product) and travel throughout the eastern US to meet with key Bunzl/R3 personnel and make sales calls with Bunzl/R3 sales representative on key Bunzl/R3 current and prospective accounts. Individual responsibilities Maintain a thorough knowledge of Cascades products and services and utilize strong analytical and business insight to identify areas of opportunity and provide actionable recommendations and solutions to increase product growth.Collaborate cross-functionally with other internal business groups.Manage prospect activities and establish initial/follow-up appointments with customer decision-makers.Prepare and deliver sales presentations to prospective new clients/current clients and follow-up with key customer decision makers to close all sales.Maintain an awareness of market behavior and competitive trends to anticipate changing customer needs.Build relationships and increase Cascades visibility through participation in various activities such as attending trade shows, community events, networking events, or other activities as necessary.Schedule and document all activities..Complete required Agreements and Contracts, update and maintain CRM entries, track and forecast account budgets and expense reports, and complete other paperwork in a timely manner. Experience, Education and Skills ExperienceExperience working in distribution, B2B, industrial, or tissue/paper product sales strongly preferred Education Bachelor's degree in Business Administration or Marketing  Essential Skills  Good communication and presentation skills (both verbal and written); able to effectively communicate to all levels of management, both internally and externally.Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.Consistent with follow through; follows through on challenges as they arise; maintains a positive and persistent outlook and approach. High energy, friendly, and engaging.Ability to thrive and adapt in ambiguous environments.Self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong desire to win; takes appropriate risks.Maintains the highest level of confidentiality and is trustworthy.Excellent persuasion skills; can persuade others to change their minds or behavior.Good time management and organizational skills to ensure assigned responsibilities are completed in an efficient manner.Travel- the position covers a large territory that will require client and prospect visits as well as travel for trade shows, trainings & meetings.Business Objective Alignment Ensure that the development and achievement of sale objectives are in keeping with the strategic plan for his/her business unitOperational Excellence Apply sales best practices that are in keeping with Cascades’ strategic orientationsApply the pricing strategyDocument administrative activities related to his/her sales (e.g., contracts, promotions, forecasts)Ensure that volume growth and/or account profitability are maintained (prospecting)Organize all activities to maximize efficiencyFacilitate discussions between his/her department and the departments concernedPromote and sell solutions and products that are adapted to the needs of clients and refer products from other groups as neededClient Focused and Innovation Encourage his/her clients and unit to suggest ideas for improvement and innovationDevelop his/her network in the business community (e.g., industry, associations, clients)Keep a watch to develop market intelligence (best practices, trends, segmentation, competition, etc.) and share it within the organizationMaintain professional relationships with clients and promote Cascades’ product lineHuman Resources Take the initiative to develop his or her skillsHealth & Safety Comply with the safe work standards in effectPromote sound occupational health and safety management Corporate Responsibility and Governance Comply with the ethical standards of Cascades’ and its business partners, and represent Cascades’ image Core competencies defined for this jobValues and ethicsClient-focusPartnershipActive listeningEntrepreneurial spiritImpact and influence
      • Arlington, Alberta
      • Permanent
      Your challenge!We are looking to add a Strategic Buyer to our team to handle the Western Canada Region for our Recovery division. If you have experience with account management in the manufacturing or commodities fields we are looking for you. If you are a good communicator and have plenty of B2B sales we would like to talk to you. This is an amazing opportunity with plenty of benefits if you or someone you know is interested in the position do not hesitate and apply today!!Why Work for CascadesCompetitive compensation starting around $70,000 annuallyeligible for company carRRSP program3 weeks vacationCommissions and bonusstock optionsIT, fitness, and clothing perks ResponsibilitiesManaging all Regional Key Accounts and bringing in new businessFocus on major corporations that generate recycled fibre and other material in conjunction with MR, NMR and TLT business segments.Monthly and quarterly review using Performance dashboard and other reporting toolsManaging top-level relationships on corporate accountsExperiences and strengths3-5 years of customer-facing and account management, with a verifiable track record of success in manufacturing industry and/or environmental servicesAbility to build both trust and respect with customers, and understand how to cost-effectively apply recycling solutions to meet customer-specific goals and objectivesPractical and innovative problem-solving capabilitiesStrong customer-orientationStrong oral, written and interpersonal skills;Proficient with Microsoft Office Suite (Word, Excel, etc)Demonstrate autonomy and adaptability in the fast-paced and change focused environmentCore competencies defined for this jobValues and ethicsFlexibility and ability to adaptClient-focusInitiativeEntrepreneurial spiritImpact and influence #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      Your challenge!We are looking to add a Strategic Buyer to our team to handle the Western Canada Region for our Recovery division. If you have experience with account management in the manufacturing or commodities fields we are looking for you. If you are a good communicator and have plenty of B2B sales we would like to talk to you. This is an amazing opportunity with plenty of benefits if you or someone you know is interested in the position do not hesitate and apply today!!Why Work for CascadesCompetitive compensation starting around $70,000 annuallyeligible for company carRRSP program3 weeks vacationCommissions and bonusstock optionsIT, fitness, and clothing perks ResponsibilitiesManaging all Regional Key Accounts and bringing in new businessFocus on major corporations that generate recycled fibre and other material in conjunction with MR, NMR and TLT business segments.Monthly and quarterly review using Performance dashboard and other reporting toolsManaging top-level relationships on corporate accountsExperiences and strengths3-5 years of customer-facing and account management, with a verifiable track record of success in manufacturing industry and/or environmental servicesAbility to build both trust and respect with customers, and understand how to cost-effectively apply recycling solutions to meet customer-specific goals and objectivesPractical and innovative problem-solving capabilitiesStrong customer-orientationStrong oral, written and interpersonal skills;Proficient with Microsoft Office Suite (Word, Excel, etc)Demonstrate autonomy and adaptability in the fast-paced and change focused environmentCore competencies defined for this jobValues and ethicsFlexibility and ability to adaptClient-focusInitiativeEntrepreneurial spiritImpact and influence #revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      • Montreal, Québec
      • Permanent
      Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Lancaster
      • Permanent
      Why working at Cascades? Do you have the desire to be a key team member within the sales department? Do you have experience or interest in providing pricing estimate?You are adaptable, are willing to learn and possess great attention to details, we are looking for people like you! Apply Now!  Excellent company-paid benefitsWEEKLY pay and paid vacationProfit sharing and 401K matchingHuge Career Advancement OpportunitiesGym membership reimbursementFlexible work arrangementVolunteering daysWorking for a company with a strong focus on sustainability and greener initiativesYour responsibilitiesProvide timely quotation estimate to the sale representative to support with the overall business objectives Carry out your work with rigour and precision in accordance with the business objectives set by your manager​Organize all your activities to respond effectively and efficiently to the needs of the sales department​Adapt your ways of doing things according to internal and external needsYour background and strengthsHigh School diploma or equivalent Experience in a pricing department or support sales activitiesKnowledge of SAP software or other ERP is a strong assetAbility to address issues and problems by proposing solutions​Proficiency in Office Suite (Excel, Word, PowerPoint)​#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      Why working at Cascades? Do you have the desire to be a key team member within the sales department? Do you have experience or interest in providing pricing estimate?You are adaptable, are willing to learn and possess great attention to details, we are looking for people like you! Apply Now!  Excellent company-paid benefitsWEEKLY pay and paid vacationProfit sharing and 401K matchingHuge Career Advancement OpportunitiesGym membership reimbursementFlexible work arrangementVolunteering daysWorking for a company with a strong focus on sustainability and greener initiativesYour responsibilitiesProvide timely quotation estimate to the sale representative to support with the overall business objectives Carry out your work with rigour and precision in accordance with the business objectives set by your manager​Organize all your activities to respond effectively and efficiently to the needs of the sales department​Adapt your ways of doing things according to internal and external needsYour background and strengthsHigh School diploma or equivalent Experience in a pricing department or support sales activitiesKnowledge of SAP software or other ERP is a strong assetAbility to address issues and problems by proposing solutions​Proficiency in Office Suite (Excel, Word, PowerPoint)​#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      • Vancouver, British Columbia
      • Contract
      Are you looking to take the next step in your apparel / fashion career? Are you incredibly organized, confident interacting with internal departments and thrive in a fast-paced environment? Are you interested in quality control and seeking an opportunity for long-term growth and career development? We are recruiting for a Wear - Test Coordinator to helps us measure the quality of our due to launch sporting apparel. You will be completing surveys with internal members of the team who have had the opportunity to wear & test the new clothing we are releasing to market. You will be analyzing the results of the tests and compiling the data to show results in a clear format. About you:- You are organized and proactive with experience in project management, coordination or events- You love apparel and fashion and are looking for a long-term career- You are available to begin working July 2022About the role:- Hourly pay is $24.96 after vacation pay and you will paid every Friday- Contract to permanent hire opportunity- Working from the Downtown Vancouver office may be required , hybrid roleInterested to learn more? Please do not hesitate to apply directly to this posting or email your CV to Arshdeep : arshdeep.dhillon@randstad.caAdvantages- Hourly pay is $24.96 after vacation pay and you will paid every Friday- Work for a worldwide industry leader- Be exposed to new lines of clothing before release- Work in a sociable and friendly team- Gain valuable experience and develop your career in apparelResponsibilities- Coordinating the apparel testers's schedules- Compiling data and analyzing results- Take initiative when required and work in a dynamic workforceQualifications- Experience in quality control/ product testing is a must have- Experience with textiles or clothing is preferred- Ability to use Microsoft Suite- Experience in retail, customer service & coordination is desiredSummaryWe are recruiting for a Wear - Test Coordinator to helps us measure the quality of our due to launch sporting apparel. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking to take the next step in your apparel / fashion career? Are you incredibly organized, confident interacting with internal departments and thrive in a fast-paced environment? Are you interested in quality control and seeking an opportunity for long-term growth and career development? We are recruiting for a Wear - Test Coordinator to helps us measure the quality of our due to launch sporting apparel. You will be completing surveys with internal members of the team who have had the opportunity to wear & test the new clothing we are releasing to market. You will be analyzing the results of the tests and compiling the data to show results in a clear format. About you:- You are organized and proactive with experience in project management, coordination or events- You love apparel and fashion and are looking for a long-term career- You are available to begin working July 2022About the role:- Hourly pay is $24.96 after vacation pay and you will paid every Friday- Contract to permanent hire opportunity- Working from the Downtown Vancouver office may be required , hybrid roleInterested to learn more? Please do not hesitate to apply directly to this posting or email your CV to Arshdeep : arshdeep.dhillon@randstad.caAdvantages- Hourly pay is $24.96 after vacation pay and you will paid every Friday- Work for a worldwide industry leader- Be exposed to new lines of clothing before release- Work in a sociable and friendly team- Gain valuable experience and develop your career in apparelResponsibilities- Coordinating the apparel testers's schedules- Compiling data and analyzing results- Take initiative when required and work in a dynamic workforceQualifications- Experience in quality control/ product testing is a must have- Experience with textiles or clothing is preferred- Ability to use Microsoft Suite- Experience in retail, customer service & coordination is desiredSummaryWe are recruiting for a Wear - Test Coordinator to helps us measure the quality of our due to launch sporting apparel. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $48,000 - $60,000 per year
      Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Bilingual Investment Client Service Specialists and Senior Investment Client Service Specialists Permanent position Full timeLocation: Work from home, mandatory once a week in office downtown TorontoSteps away from Union Station TorontoHours of operation:Monday - Friday, 8am to 8pmSchedule provided 6 weeks in advanceStart Date: August 2nd 2022Advantages- Competitive salary starting at $48,000- $60,000 depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for financial advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French (BOTH IS REQUIRED)- Must have a college diploma or university degree- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist - Senior specialist role requires mutual funds experience SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with add the subject line: "Bilingual Investment Specialist - Toronto".ONLY QUALIFIED BILINGUAL (FRENCH& ENGLISH) CANDIDATES WILL BE CONTACTEDRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Bilingual Investment Client Service Specialists and Senior Investment Client Service Specialists Permanent position Full timeLocation: Work from home, mandatory once a week in office downtown TorontoSteps away from Union Station TorontoHours of operation:Monday - Friday, 8am to 8pmSchedule provided 6 weeks in advanceStart Date: August 2nd 2022Advantages- Competitive salary starting at $48,000- $60,000 depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for financial advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French (BOTH IS REQUIRED)- Must have a college diploma or university degree- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist - Senior specialist role requires mutual funds experience SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with add the subject line: "Bilingual Investment Specialist - Toronto".ONLY QUALIFIED BILINGUAL (FRENCH& ENGLISH) CANDIDATES WILL BE CONTACTEDRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      Are you looking for a new career opportunity in the GTA? Are you an experienced Bilingual (FRENCH) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTBENEFITS ADMINISTRATIONLOGISTICSCUSTOMER EXPERIENCEMinimum experience required- Bilingual (ENGLISH and FRENCH)- 3+ years of customer service or call centre experience or a combination of both - Excellent communication and organizational skills- Able to work in a fast-paced environment - Ability to navigate between different applications/tools- Post-secondary education is an asset AdvantagesPERMANENT ROLES/ CONTRACT ROLESBENEFITSFLEXIBLE HOURSHYBRID AND REMOTE OPPORTUNITIESCOMPETITIVE PAYPROVIDED EQUIPMENTWORK FOR WELL KNOWN ORGANIZATIONSResponsibilitiesANSWERING CALLS, EMAILS, FAX, LIVE CHATUPDATING CLIENT FILESHANDLING INTERACTIONS FOR B2B AND B2C CUSTOMERSBILINGUALISM (ENGLISH AND FRENCH) HIGHLY DESIREDQualificationsDO YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING?CALL CENTRE ORDER PROCESSINGHIGH VOLUME CALLSDATA ENTRYSAP, SALESFORCE, CRM, TICKETING SYSTEMS, MS OFFICECUSTOMER SERVICE IN THE FINANCIAL INDUSTRY MUTUAL FUNDS EXPERIENCETECH SUPPORT SummaryIF YOU ARE INTERESTED PLEASE CONTACT EITHER luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca WITH THE SUBJECT LINE "GTA VIRTUAL BILINGUAL JOB FAIR" TO BOOK YOUR 15 MINUTE MEETING! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new career opportunity in the GTA? Are you an experienced Bilingual (FRENCH) customer service representative?Calling all bilingual customer service (English & French) superstars to connect with a recruiter at Randstad for our virtual job fair!We have a variety of roles including remote and hybrid in several industries including:FINANCEINSURANCEHELP DESK/TECH SUPPORTMEDICAL EQUIPMENTBENEFITS ADMINISTRATIONLOGISTICSCUSTOMER EXPERIENCEMinimum experience required- Bilingual (ENGLISH and FRENCH)- 3+ years of customer service or call centre experience or a combination of both - Excellent communication and organizational skills- Able to work in a fast-paced environment - Ability to navigate between different applications/tools- Post-secondary education is an asset AdvantagesPERMANENT ROLES/ CONTRACT ROLESBENEFITSFLEXIBLE HOURSHYBRID AND REMOTE OPPORTUNITIESCOMPETITIVE PAYPROVIDED EQUIPMENTWORK FOR WELL KNOWN ORGANIZATIONSResponsibilitiesANSWERING CALLS, EMAILS, FAX, LIVE CHATUPDATING CLIENT FILESHANDLING INTERACTIONS FOR B2B AND B2C CUSTOMERSBILINGUALISM (ENGLISH AND FRENCH) HIGHLY DESIREDQualificationsDO YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING?CALL CENTRE ORDER PROCESSINGHIGH VOLUME CALLSDATA ENTRYSAP, SALESFORCE, CRM, TICKETING SYSTEMS, MS OFFICECUSTOMER SERVICE IN THE FINANCIAL INDUSTRY MUTUAL FUNDS EXPERIENCETECH SUPPORT SummaryIF YOU ARE INTERESTED PLEASE CONTACT EITHER luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca WITH THE SUBJECT LINE "GTA VIRTUAL BILINGUAL JOB FAIR" TO BOOK YOUR 15 MINUTE MEETING! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Permanent
      • $23 - $25 per year
      Are you a proven people leader? Are you looking for a new challenge?Our client is a leader in the utility industry, proudly serving the natural gas industry across Ontario.They are looking for a Team Lead to join their team in Mississauga on a hybrid basis.Location: MississaugaHours: 1:30pm- 10pm Salary: $23/h -$25/hPermanent OpportunityBenefits VacationAdvantagesPermanent OpportunityFirst 3 months of in office training and then hybrid model with ability of working at home 2 days a weekGrowth OpportunitiesFull health benefits including vision2 Weeks vacation ( negotiable)Excellent hands-on leadership opportunityResponsibilities- Lead, coach, and motivate the team to achieve customer service goals at the department level- Oversee staff to ensure work is being performed according to established standards- Act as a liaison with utility personnel for special work projects- Maintain effective communication with District Managers to address follow-ups- Validate documentation and data entry/ effective record retention- Demonstrate superior telephone and email manners with strong interpersonal skills- Address customer complaint escalations in a timely and professional mannerQualifications- Post-secondary education is an asset- 2-3 years of high-volume customer relations experience- Experience in an office setting is an asset- Flexibility in scheduleSummaryIf you are interested in this fantastic opportunity, apply and send your resume directly toluda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Team Lead- Mississauga"We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you a proven people leader? Are you looking for a new challenge?Our client is a leader in the utility industry, proudly serving the natural gas industry across Ontario.They are looking for a Team Lead to join their team in Mississauga on a hybrid basis.Location: MississaugaHours: 1:30pm- 10pm Salary: $23/h -$25/hPermanent OpportunityBenefits VacationAdvantagesPermanent OpportunityFirst 3 months of in office training and then hybrid model with ability of working at home 2 days a weekGrowth OpportunitiesFull health benefits including vision2 Weeks vacation ( negotiable)Excellent hands-on leadership opportunityResponsibilities- Lead, coach, and motivate the team to achieve customer service goals at the department level- Oversee staff to ensure work is being performed according to established standards- Act as a liaison with utility personnel for special work projects- Maintain effective communication with District Managers to address follow-ups- Validate documentation and data entry/ effective record retention- Demonstrate superior telephone and email manners with strong interpersonal skills- Address customer complaint escalations in a timely and professional mannerQualifications- Post-secondary education is an asset- 2-3 years of high-volume customer relations experience- Experience in an office setting is an asset- Flexibility in scheduleSummaryIf you are interested in this fantastic opportunity, apply and send your resume directly toluda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Team Lead- Mississauga"We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ottawa, Ontario
      • Contract
      • $18.64 per hour
      Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Claims Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 4pm (may be required to work until 8pm if required by business needs)-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner -Process and verify claims - you’ll need to follow the guidelines for this-Expedite emergency claims and situations whenever prudent-Math will be required-Some Data Entry is required-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English -Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Knowledge of real estate, mortgages, legal, or banking would be an asset-Experience processing claims would be strongly preferred-High attention to detail and ability to maintain professionalism under pressure-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)Calling us at 613-726-0220 x4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Claims Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 4pm (may be required to work until 8pm if required by business needs)-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner -Process and verify claims - you’ll need to follow the guidelines for this-Expedite emergency claims and situations whenever prudent-Math will be required-Some Data Entry is required-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English -Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Knowledge of real estate, mortgages, legal, or banking would be an asset-Experience processing claims would be strongly preferred-High attention to detail and ability to maintain professionalism under pressure-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)Calling us at 613-726-0220 x4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Contract
      • $18.00 per hour
      Are you looking for an opportunity to deliver analytical skills, personalized and professional customer service critical to peoples' safety? Well this is the position for you!Location: Work from homeHourly Rate: 18$ CAD per hour Work Schedule: Monday to Saturday 8:00am -8:00pm ( 5 Days 8 Hours Weekly Schedule - 2 days Off ) Start date : JULY 2022* Being Fluent in French and English (verbal and written)Advantages- Working from home- Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesAs a Bilingual Data Quality Associate you are responsible for:- Entering appropriate data - outbound calls to subscribers, to follow-up on equipment mail out and orders.- Meeting daily performance targets- Completing daily tasksQualificationsTo succeed in this role as a Bilingual Data Quality Associate, you should have the following skills and experience:- Oral and written skills- Details Orientation- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: 18$ CAD per hour Bilingualism: French and English are a must Work Schedule: Monday - Saturday 800am -8:00pm Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.caflorence.lefebvre@randstad.ca,stephanie.bouasria@randstad.ca with the subject "Data Quality Associate"We look forward to discussing this opportunity with you,Jessica, Karen, Florence, and StephanieRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for an opportunity to deliver analytical skills, personalized and professional customer service critical to peoples' safety? Well this is the position for you!Location: Work from homeHourly Rate: 18$ CAD per hour Work Schedule: Monday to Saturday 8:00am -8:00pm ( 5 Days 8 Hours Weekly Schedule - 2 days Off ) Start date : JULY 2022* Being Fluent in French and English (verbal and written)Advantages- Working from home- Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. - Being a valued member of a team- Team oriented & Friendly Environment- Working Overtime is offeredResponsibilitiesAs a Bilingual Data Quality Associate you are responsible for:- Entering appropriate data - outbound calls to subscribers, to follow-up on equipment mail out and orders.- Meeting daily performance targets- Completing daily tasksQualificationsTo succeed in this role as a Bilingual Data Quality Associate, you should have the following skills and experience:- Oral and written skills- Details Orientation- Knowledge of Windows applications and customer database systems- Being Fluent in French and English (verbal and written)- Ability to work independentlySummaryLocation: Work from homeHourly Rate: 18$ CAD per hour Bilingualism: French and English are a must Work Schedule: Monday - Saturday 800am -8:00pm Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.caflorence.lefebvre@randstad.ca,stephanie.bouasria@randstad.ca with the subject "Data Quality Associate"We look forward to discussing this opportunity with you,Jessica, Karen, Florence, and StephanieRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      • $19.50 per hour
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Start Date: June 27thHours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Start Date: June 27thHours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Regina, Saskatchewan
      • Permanent
      Are you an individual who is experienced in selling business to business or business to consumer? Do you have knowledge of the Regina market and have experience working with sales and design of Kitchens and Bathrooms? We are looking for Regina's top talent for the Sales and Design position, who have experience in the Kitchens and Bathrooms sector. As a member of the team, you will use your strong interpersonal skills to provide service and support to your customers as needed. The successful Sales and Design Representative candidate will be responsible for growing wallet share with existing customers while developing new business opportunities through effective prospecting techniques within the assigned territory.Advantages-Very attractive compensation package which includes base salary $55,000 to $65,000 (based of experience) +commision-100% covered -health benefits-Participate in companies profit sharing program +RRSP-Monday to friday shifts 8am-5pm-Fuel card allowances,Laptop and cellphone provided-3 weeks vacation (prorate), personal daysResponsibilities- Initiates and closes sales of company approved products.- Initiates and closes sales of company approved products during visits to targeted builders as assigned by the sales manager.- Designs projects using company software.- Prospects for potential sales leads.- Completes and processes all required documentation.- Walks all installed jobs to drive the project to a successful completion.- Makes presentations to potential customers in the store or in the field as required.- Educates each customer about the Company’s products and services and about the processes involving the customer related to the purchase and installation of the customer’s project.Qualifications- High school diploma/equivalent is required.- Bachelor’s-level degree preferred or equivalent experience in a related field.- Experience in the kitchen and bathroom design industry.- Knowledge of 20/20 Software is considered an asset- Insight into kitchen and bathroom product manufacturing and installation.- Comprehension of kitchen and bath sales process and language.SummaryThere are 3 easy ways to apply;- Apply directly through this post!- Email your resume to richard.soriano@randstad.ca *** Remember to include the title of this job ad in the subject line***- Create a profile and apply through our website, www.randstad.caWe thank all applicants for their interest in this position! Please note that only those selected for remote interviews will be contacted.Thanks, and stay safe out there!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you an individual who is experienced in selling business to business or business to consumer? Do you have knowledge of the Regina market and have experience working with sales and design of Kitchens and Bathrooms? We are looking for Regina's top talent for the Sales and Design position, who have experience in the Kitchens and Bathrooms sector. As a member of the team, you will use your strong interpersonal skills to provide service and support to your customers as needed. The successful Sales and Design Representative candidate will be responsible for growing wallet share with existing customers while developing new business opportunities through effective prospecting techniques within the assigned territory.Advantages-Very attractive compensation package which includes base salary $55,000 to $65,000 (based of experience) +commision-100% covered -health benefits-Participate in companies profit sharing program +RRSP-Monday to friday shifts 8am-5pm-Fuel card allowances,Laptop and cellphone provided-3 weeks vacation (prorate), personal daysResponsibilities- Initiates and closes sales of company approved products.- Initiates and closes sales of company approved products during visits to targeted builders as assigned by the sales manager.- Designs projects using company software.- Prospects for potential sales leads.- Completes and processes all required documentation.- Walks all installed jobs to drive the project to a successful completion.- Makes presentations to potential customers in the store or in the field as required.- Educates each customer about the Company’s products and services and about the processes involving the customer related to the purchase and installation of the customer’s project.Qualifications- High school diploma/equivalent is required.- Bachelor’s-level degree preferred or equivalent experience in a related field.- Experience in the kitchen and bathroom design industry.- Knowledge of 20/20 Software is considered an asset- Insight into kitchen and bathroom product manufacturing and installation.- Comprehension of kitchen and bath sales process and language.SummaryThere are 3 easy ways to apply;- Apply directly through this post!- Email your resume to richard.soriano@randstad.ca *** Remember to include the title of this job ad in the subject line***- Create a profile and apply through our website, www.randstad.caWe thank all applicants for their interest in this position! Please note that only those selected for remote interviews will be contacted.Thanks, and stay safe out there!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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