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      • Vaudreuil, Québec
      • Permanent
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Description longueOur beautiful Cascades family is growing: the East Box Packaging team is looking for a Senior Customer Service Representative!At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and grow in your new role.Does a career with a growing Quebec company appeal to you?Would you like to retire with us? (Okay, we're pushing it, but we're thinking big at Cascades!)Your place among us is already reserved!Why work at CascadesWork-family balance (50% telecommuting, flexible hours at 40h/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.Tes Responsabilités  The Customer Service Representative is responsible for ensuring that the Cascades Customer Service team's standards of operational excellence are met. You will implement a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for you if you want to be part of a strong and supportive team in a company that encourages development and career advancement.The main responsibilities of the Customer Service Representative will be to: Respond to customer needs in a proactive and timely manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by accepting system improvements and special projects;Collaborate with different departments for new product launches or special projects;Participate in cross-training to support department activities and any related tasks to support the department; Experiences and strengthsAs a Customer Service Representative, you will be able to showcase your skills and abilities. We are looking for someone with the following qualificationsA college diploma in administration or operations management, or equivalent experienceHave relevant experience in the manufacturing sector Mastery of computer tools, including Microsoft Office and SAPBe bilingualAbility to act and react quickly while managing several files simultaneouslyHave the collaborative spirit to work closely with all team membersHave a customer-focused approach and excellent communication and listening skillsAn interest in problem solving, the ability to prioritize routine tasks and work in a fast-paced environmentThe ability to multi-task and provide multi-service support (phone, email, online systems)Organized, self-directed and have good priority management Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Description longueOur beautiful Cascades family is growing: the East Box Packaging team is looking for a Senior Customer Service Representative!At Cascades, we bring out the full potential of our employees. You will have the necessary support and great opportunities to accomplish yourself, evolve as a professional and grow in your new role.Does a career with a growing Quebec company appeal to you?Would you like to retire with us? (Okay, we're pushing it, but we're thinking big at Cascades!)Your place among us is already reserved!Why work at CascadesWork-family balance (50% telecommuting, flexible hours at 40h/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee assistance program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (we told you we were bringing out the best in our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.Tes Responsabilités  The Customer Service Representative is responsible for ensuring that the Cascades Customer Service team's standards of operational excellence are met. You will implement a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for you if you want to be part of a strong and supportive team in a company that encourages development and career advancement.The main responsibilities of the Customer Service Representative will be to: Respond to customer needs in a proactive and timely manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by accepting system improvements and special projects;Collaborate with different departments for new product launches or special projects;Participate in cross-training to support department activities and any related tasks to support the department; Experiences and strengthsAs a Customer Service Representative, you will be able to showcase your skills and abilities. We are looking for someone with the following qualificationsA college diploma in administration or operations management, or equivalent experienceHave relevant experience in the manufacturing sector Mastery of computer tools, including Microsoft Office and SAPBe bilingualAbility to act and react quickly while managing several files simultaneouslyHave the collaborative spirit to work closely with all team membersHave a customer-focused approach and excellent communication and listening skillsAn interest in problem solving, the ability to prioritize routine tasks and work in a fast-paced environmentThe ability to multi-task and provide multi-service support (phone, email, online systems)Organized, self-directed and have good priority management Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  
      • Toronto, Ontario
      • Permanent
      Your challenge!The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsCollege diploma in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
      Your challenge!The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsCollege diploma in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
      • Newtown
      • Permanent
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on.Why working at Cascades?Weekly pay and paid vacationGroup insurance with large company contributions and 401K matchingGym membership reimbursementProfit sharing plan (not once, but twice a year!)Employee Assistance Program (because we care about the physical and mental health of our workforce and their family)Working for a company with a strong focus on sustainability and greener initiativesLong-term career management plan and training center (to bring out the full potential of our people!)A work environment focused on knowledge sharing and valuing individual and team successesYour responsibilitiesProactively respond to customer needs in a timely manner via email and phoneAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, etcCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityTimely handling and resolution of customer complaints while proavtively identify potential issuesYour background and strengthsHigh school diploma or equivalentPositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an asset#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 10,000 employees, who work in almost 80 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on.Why working at Cascades?Weekly pay and paid vacationGroup insurance with large company contributions and 401K matchingGym membership reimbursementProfit sharing plan (not once, but twice a year!)Employee Assistance Program (because we care about the physical and mental health of our workforce and their family)Working for a company with a strong focus on sustainability and greener initiativesLong-term career management plan and training center (to bring out the full potential of our people!)A work environment focused on knowledge sharing and valuing individual and team successesYour responsibilitiesProactively respond to customer needs in a timely manner via email and phoneAbide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, etcCollaborate with other departments to review issues and obtain answers related to shipping and/or inventory availabilityTimely handling and resolution of customer complaints while proavtively identify potential issuesYour background and strengthsHigh school diploma or equivalentPositive attitude, driven to contribute to a positive and productive teamwork environmentAbility to communicate well with different internal and external customers and colleaguesComputer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an asset#revealyourpotential  #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. About Cascades Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.
      • Eau Claire
      • Permanent
      Your Challenge The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Why work at Cascades Excellent company-paid benefitsWeekly PayWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE AllowanceCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
      Your Challenge The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction.Individual responsibilities Accountable Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusion Responsible Perform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPProficiency in French and English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Why work at Cascades Excellent company-paid benefitsWeekly PayWorking with a dedicated and passionate team of leadersStrong Company CultureProfit sharing and 401K OptionsWorking for a company with a strong focus on sustainability and greener initiativesHuge Career Advancement OpportunitiesPPE AllowanceCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus#revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.About CascadesBeing part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe. 
      • Anjou, Québec
      • Permanent
      For nearly 40 years, this customer has been recognized as a leader in the distribution of insulation materials.They have 5 points of service in Eastern Canada., the head office and manufacturing facility are located in Brampton, Ontario. Other full-range warehouses are located in Hamilton, Ottawa, Montreal, Saint John, Halifax and St. John's.Our client is looking for a person for the customer service station located in Anjou !AdvantagesYour advantages on this customer service position in Anjou:- Permanent position,- Office hours from Monday to Friday,- Salary of $ 21 per hour,- Parking on site,- Family atmosphere,- Full insurance, - 2 weeks of vacation in July (construction)ResponsibilitiesYour responsibilities on this customer service position in Anjou:- Respond to customer requests by email and phone,- Responsible for the processing of assigned orders, quickly and efficiently,- Enter the purchase orders in the computer system,- Ensure that the specific requirements of the order are communicated promptly to the appropriate departments,- Prepare shipping documents,- Prepare invoices,- Process payments as needed,- Work closely with finished products to ensure that shipments leave as ordered,- Data entry in Excel,- Other assigned tasks.Qualifications- Bilingual,- Good command of the Office suite,- Good sales skills and concern to offer quality customer service,- Ability to work in a team,- Resourcefulness, autonomy and ease of performing several tasks simultaneously.SummaryIf this customer service position in Anjou meets your expectations, and you are willing to take up your position very soon, send us your application.If you have any questions about this position, please contact us by email at mag.paga@randstad.ca or jean.amirault@randstad.ca et genevieve.balthazard@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      For nearly 40 years, this customer has been recognized as a leader in the distribution of insulation materials.They have 5 points of service in Eastern Canada., the head office and manufacturing facility are located in Brampton, Ontario. Other full-range warehouses are located in Hamilton, Ottawa, Montreal, Saint John, Halifax and St. John's.Our client is looking for a person for the customer service station located in Anjou !AdvantagesYour advantages on this customer service position in Anjou:- Permanent position,- Office hours from Monday to Friday,- Salary of $ 21 per hour,- Parking on site,- Family atmosphere,- Full insurance, - 2 weeks of vacation in July (construction)ResponsibilitiesYour responsibilities on this customer service position in Anjou:- Respond to customer requests by email and phone,- Responsible for the processing of assigned orders, quickly and efficiently,- Enter the purchase orders in the computer system,- Ensure that the specific requirements of the order are communicated promptly to the appropriate departments,- Prepare shipping documents,- Prepare invoices,- Process payments as needed,- Work closely with finished products to ensure that shipments leave as ordered,- Data entry in Excel,- Other assigned tasks.Qualifications- Bilingual,- Good command of the Office suite,- Good sales skills and concern to offer quality customer service,- Ability to work in a team,- Resourcefulness, autonomy and ease of performing several tasks simultaneously.SummaryIf this customer service position in Anjou meets your expectations, and you are willing to take up your position very soon, send us your application.If you have any questions about this position, please contact us by email at mag.paga@randstad.ca or jean.amirault@randstad.ca et genevieve.balthazard@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Calgary, Alberta
      • Permanent
      Your challenge!Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability to effectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR works with multiple departments within the company, including clients, distribution, and our sales team to handle end-to-end transactions. In this position, you build an ongoing professional relationship with clients and provide world-class customer service.  Individual responsibilitiesCustomer Service Representatives handle the following on a day-to-day basis: Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with allocations/business rules and SOP demand planValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemPlan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical mannerCoordinate inventory status, delivery dates and other specific material order or supply requirementsManage backorder processing, in accordance with guidelinesCreate returns (virtual and physical)Close past orders that are still openExperiences and strengthsPost Secondary Education considered an asset 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAP considered an assetProficiency  English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. 
      Your challenge!Reporting to the Customer Service Manager, the CSR must have strong customer service skills, ability to effectively multi-task, and maintain professionalism at all times while working to impact objectives. The CSR works with multiple departments within the company, including clients, distribution, and our sales team to handle end-to-end transactions. In this position, you build an ongoing professional relationship with clients and provide world-class customer service.  Individual responsibilitiesCustomer Service Representatives handle the following on a day-to-day basis: Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionPerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with allocations/business rules and SOP demand planValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemPlan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical mannerCoordinate inventory status, delivery dates and other specific material order or supply requirementsManage backorder processing, in accordance with guidelinesCreate returns (virtual and physical)Close past orders that are still openExperiences and strengthsPost Secondary Education considered an asset 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAP considered an assetProficiency  English that allows you to express yourself clearly and conciselyAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems) Core competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus #revealyourpotential #LifeAtCascadesCascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men. 
      • Candiac, Québec
      • Permanent
      Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Pourquoi travailler chez Cascades Conciliation travail-famille (télétravail à 50%, horaire flexible à 40h/semaine);Assurance collective et Régime de retraite avec contributions de l’entreprise;Espace gym accessible et/ou pratique d’activités sportives;Régime de partage aux profits (pas une, mais deux fois par année!);Programme d’aide aux employés (parce que la santé physique et mentale des Cascadeurs et Cascadeuses nous tient à cœur);Plan de gestion de carrière à long terme et Centre de formation (pour révélez le plein potentiel de nos gens!);Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe;Contribution au succès d’une multinationale québécoise aux valeurs environnementales fortes. Individual responsibilitiesExperiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Pourquoi travailler chez Cascades Conciliation travail-famille (télétravail à 50%, horaire flexible à 40h/semaine);Assurance collective et Régime de retraite avec contributions de l’entreprise;Espace gym accessible et/ou pratique d’activités sportives;Régime de partage aux profits (pas une, mais deux fois par année!);Programme d’aide aux employés (parce que la santé physique et mentale des Cascadeurs et Cascadeuses nous tient à cœur);Plan de gestion de carrière à long terme et Centre de formation (pour révélez le plein potentiel de nos gens!);Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe;Contribution au succès d’une multinationale québécoise aux valeurs environnementales fortes. Individual responsibilitiesExperiences and strengths DEC (college diploma) in administration and/or operations management or equivalent experience 2 to 5 years of relevant experience in a manufacturing sector Proficiency with various computer tools including Microsoft Office and SAP Proficiency in French and English that allows you to express yourself clearly and concisely Ability to act and react quickly while working on a number of files at the same time Collaborative spirit needed to work closely with all team members Customer-centric approach and excellent communication and listening skills Ability to work independently Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment Ability to multi-task and provide multi-service support (phone, email, online systems) Exemplary rigour in carrying out your responsibilities  #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
      • Markham, Ontario
      • Permanent
      • $45,000 - $55,000 per year
      Are you interested in taking your Customer Service role to the next level? Do you want to be part of a company that serves up to 140 countries with their functionality and design services? Will you effortlessly integrate into the company by bringing your commitment, teamwork, passion, and creativity?Our client based in Markham, ON is looking for a new Customer Service team member who is big on growth within their company. If this sounds like you, apply now for the Customer Service position!AdvantagesExcellent work/life balance!- Monday – Friday, 9:00 am to 5:00 pm- Hybrid position - In Markham, ON office 3x a week- 2 weeks paid vacation- 1-week company break before Christmas- Benefits!- Health, vision, dental ($25/paycheck)Free parking available on-siteRoom for growth within the companyResponsibilities- Dedicated to learning the position and the core of the business- Order entry- Proficient in communicating via email (90%) and phone (10%)- Staying on top of the company inbox- Understanding the pricing, discount structure, and quotes- Use of Microsoft Great Plains systemQualifications- Sales industry experience an asset- Strong verbal and written communication skills- Proficient computer knowledge- Basic knowledge of Excel- Familiarity with ERP systems- Critical thinking skills- A motivated individual looking for growthSummaryIf you’re ready to take the next step in your Customer Service career, follow these next steps:1.Apply directly on the RANDSTAD site2.Send your resume and a brief description on why you’d be a great fit for this position to Johanna Janzen (subject line: Customer Service – Markham, ON) to johanna.janzen@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you interested in taking your Customer Service role to the next level? Do you want to be part of a company that serves up to 140 countries with their functionality and design services? Will you effortlessly integrate into the company by bringing your commitment, teamwork, passion, and creativity?Our client based in Markham, ON is looking for a new Customer Service team member who is big on growth within their company. If this sounds like you, apply now for the Customer Service position!AdvantagesExcellent work/life balance!- Monday – Friday, 9:00 am to 5:00 pm- Hybrid position - In Markham, ON office 3x a week- 2 weeks paid vacation- 1-week company break before Christmas- Benefits!- Health, vision, dental ($25/paycheck)Free parking available on-siteRoom for growth within the companyResponsibilities- Dedicated to learning the position and the core of the business- Order entry- Proficient in communicating via email (90%) and phone (10%)- Staying on top of the company inbox- Understanding the pricing, discount structure, and quotes- Use of Microsoft Great Plains systemQualifications- Sales industry experience an asset- Strong verbal and written communication skills- Proficient computer knowledge- Basic knowledge of Excel- Familiarity with ERP systems- Critical thinking skills- A motivated individual looking for growthSummaryIf you’re ready to take the next step in your Customer Service career, follow these next steps:1.Apply directly on the RANDSTAD site2.Send your resume and a brief description on why you’d be a great fit for this position to Johanna Janzen (subject line: Customer Service – Markham, ON) to johanna.janzen@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Ayr, Ontario
      • Contract
      Do you have a passion for true customer service? Do you have an interest in the medical field? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Medical Testing Industry. This is a 3-month contract. To find out more, read below.Type: 3 Month contractHours: Monday - Friday 8:30am - 5pmSalary: $18 an hour plus bonusLocation: Work from HomeEquipment provided2 Weeks of TrainingRoom for growth and developmentAdvantages- Competitive Salary $18 an hour- Regular business hours (No evenings or weekends!)- Work from Home (Equipment provided)- Room for growth and development with possible contract extension- Gain experience in the medical testing field- Family focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilities- Provide exceptional client support on health testing policies and procedures- Assist clients with registration, obtaining results and technical issues- Log and track issues with clients in the system, dispatching to appropriate department- Ensure personal KPIs are met through timely responses and resolution to customer inquiries, complaints, issues, escalations and incidents- Resolve and escalate issues- Adhere to policies and procedures- Successfully work in a very fast paced and hectic environment- Work independently and as a team playerQualifications- 1 Year experience in a Call Centre environment- Have exceptional communication skills- Experience hitting KPI targets (Average hold time, quality assurance, call quality and monitoring targets)- Have a secure and quiet work space at home with no interruptions- Have a hard wired internet source and obtain a minimum of 15 MBPS Download speed and 10 MBPS Upload speedSummaryIf you are intersted and would like to learn more, apply now!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Medical Call Center"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have a passion for true customer service? Do you have an interest in the medical field? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Medical Testing Industry. This is a 3-month contract. To find out more, read below.Type: 3 Month contractHours: Monday - Friday 8:30am - 5pmSalary: $18 an hour plus bonusLocation: Work from HomeEquipment provided2 Weeks of TrainingRoom for growth and developmentAdvantages- Competitive Salary $18 an hour- Regular business hours (No evenings or weekends!)- Work from Home (Equipment provided)- Room for growth and development with possible contract extension- Gain experience in the medical testing field- Family focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilities- Provide exceptional client support on health testing policies and procedures- Assist clients with registration, obtaining results and technical issues- Log and track issues with clients in the system, dispatching to appropriate department- Ensure personal KPIs are met through timely responses and resolution to customer inquiries, complaints, issues, escalations and incidents- Resolve and escalate issues- Adhere to policies and procedures- Successfully work in a very fast paced and hectic environment- Work independently and as a team playerQualifications- 1 Year experience in a Call Centre environment- Have exceptional communication skills- Experience hitting KPI targets (Average hold time, quality assurance, call quality and monitoring targets)- Have a secure and quiet work space at home with no interruptions- Have a hard wired internet source and obtain a minimum of 15 MBPS Download speed and 10 MBPS Upload speedSummaryIf you are intersted and would like to learn more, apply now!1) Apply online2) Send a copy of your resume to "anastasia.kourniotis@randstad.ca" and mention "Medical Call Center"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Anjou, Québec
      • Permanent
      Do you want to work in a stimulating, challenging work environment with extraordinary colleagues?Do you want to join an open-minded team that listens to everyone's specific needs? You've come to the right place!We are looking for someone to join our superb customer service team.We can't wait to welcome a new person to the Anjou offices!AdvantagesYour advantages as a customer service representative in Anjou:•Monday to Friday from 8am-4.30pm (flexible) 40 hours per week;•Salary $45,000 to $55,000•A beautiful factory and beautiful new offices, built in 2018;•A safe and state-of-the-art work environment;•A superb team that supports and helps each other;•3 weeks of vacation;•A range of social benefits.Responsibilities•Acts as a direct intermediary between the company and customers•Performs the receipt of customer orders and ensures the entry of orders into the Systrax software•Validate orders with the pre-production and production departments: price, quantity, dates•Ensure complete follow-up of orders from receipt to shipment•Ensure proactive communication with customers on all aspects of orders and transport and delivery schedules•Ensure the follow-up of all related projects, and many other tasks related to customer service!Qualifications•Secondary V•1 to 3 years of experience in a customer service position•Have a client-oriented approach and be results-oriented•Ability to work in a team and communicate•Flexibility and rapid adaptation to change, tolerance to work under pressure•Bilingual French/English (spoken and written)•Experience in the manufacturing sector an assetSummaryIf this customer service position in Anjou meets your expectations, and you are willing to take up your position very soon, send us your application.If you have any questions about this position, please contact us by email at mag.paga@randstad.ca or jean.amirault@randstad.ca et genevieve.balthazard@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you want to work in a stimulating, challenging work environment with extraordinary colleagues?Do you want to join an open-minded team that listens to everyone's specific needs? You've come to the right place!We are looking for someone to join our superb customer service team.We can't wait to welcome a new person to the Anjou offices!AdvantagesYour advantages as a customer service representative in Anjou:•Monday to Friday from 8am-4.30pm (flexible) 40 hours per week;•Salary $45,000 to $55,000•A beautiful factory and beautiful new offices, built in 2018;•A safe and state-of-the-art work environment;•A superb team that supports and helps each other;•3 weeks of vacation;•A range of social benefits.Responsibilities•Acts as a direct intermediary between the company and customers•Performs the receipt of customer orders and ensures the entry of orders into the Systrax software•Validate orders with the pre-production and production departments: price, quantity, dates•Ensure complete follow-up of orders from receipt to shipment•Ensure proactive communication with customers on all aspects of orders and transport and delivery schedules•Ensure the follow-up of all related projects, and many other tasks related to customer service!Qualifications•Secondary V•1 to 3 years of experience in a customer service position•Have a client-oriented approach and be results-oriented•Ability to work in a team and communicate•Flexibility and rapid adaptation to change, tolerance to work under pressure•Bilingual French/English (spoken and written)•Experience in the manufacturing sector an assetSummaryIf this customer service position in Anjou meets your expectations, and you are willing to take up your position very soon, send us your application.If you have any questions about this position, please contact us by email at mag.paga@randstad.ca or jean.amirault@randstad.ca et genevieve.balthazard@randstad.ca.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • St-Bruno, Québec
      • Permanent
       Your challenge! The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.Why work at Cascades Work-life balance (50% remote, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team success;Contribution to the success of a Quebec-based multinational with strong environmental values.  Your responsibilities The Customer Service Representative - Order Fulfillment will be responsible for : Respond to customer needs in a proactive and diligent manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;Collaborate with different departments for new product launches or special projects;Produce reports to measure departmental KPIs;Participate in cross-training to support department activities and any related tasks to support the department; Your background and strengths The Customer Service Representative - Fulfillment has many of the following qualifications and skills:  Minimum of 3 years experience in a similar position;College diploma in administration, logistics or related field;Bilingualism (French and English), both verbal and written;Proven ability to provide high quality customer service;Ability to communicate well with various colleagues and internal and external clients;Strong computer skills (Excel and Microsoft suite);Knowledge of SAP is an asset;Ability to adapt and be open to change;Rigor and good management of priorities;Positive attitude.#LI-Hybrid #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
       Your challenge! The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement.Why work at Cascades Work-life balance (50% remote, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team success;Contribution to the success of a Quebec-based multinational with strong environmental values.  Your responsibilities The Customer Service Representative - Order Fulfillment will be responsible for : Respond to customer needs in a proactive and diligent manner;Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.Process data efficiently and consistently across SAP functions;Integrate and respect order or inventory changes to ensure proper account management;Identify and proactively manage potential order issues;Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;Collaborate with different departments for new product launches or special projects;Produce reports to measure departmental KPIs;Participate in cross-training to support department activities and any related tasks to support the department; Your background and strengths The Customer Service Representative - Fulfillment has many of the following qualifications and skills:  Minimum of 3 years experience in a similar position;College diploma in administration, logistics or related field;Bilingualism (French and English), both verbal and written;Proven ability to provide high quality customer service;Ability to communicate well with various colleagues and internal and external clients;Strong computer skills (Excel and Microsoft suite);Knowledge of SAP is an asset;Ability to adapt and be open to change;Rigor and good management of priorities;Positive attitude.#LI-Hybrid #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      • Etobicoke, Ontario
      • Permanent
      Are you seeking an exciting new opportunity as a customer care representative? Do you place high importance on customers and give excellent service? If this sounds like you, we have an excellent full time, permanent opportunity . For our client, we are now seeking a customer support professional. This is a full-time, permanent position with a start date as soon as possible.The Customer Service Representative intakes customer orders as quickly as possible while maintaining order accuracy and adherence to customer specifications. The CSR handles customer requests or difficulties that may or may not be related to an order, as well as regular office chores assigned to the customer support representative department. The ideal candidate is a highly organized team player, dedicated to customer service excellence. If you are interested in hearing more, please email your resume to shiela.perez@randstad.caPosition: Customer Service RepresentativeEmployment Type: Full-Time Permanent (Hybrid Model) Location: Etobicoke, ON. (HWY 427 & The Queensway)Hours of work: Monday - Friday, 8:30am - 5:00pmPay: $50-60k (depending on experience)AdvantagesADVANTAGES... - Permanent opportunity - Health and dental coverage after 3 months of employment - Group RRSP after 1 year with the company - Vacation: 2 weeks to startResponsibilitiesRESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE..... - Receiving and entering orders from customers via email, phone, and fax- Reviewing and verifying the entered customer order information for completeness and accuracy- Acknowledging customer orders and forwarding information to the correct departments for further processing- Updating and maintaining customer information related to orders and customer profiles- Informing customers about prices, shipping dates and anticipated delays- Acknowledging and resolving customer complaints in a calm and professional manner- Liaising with production, sales, shipping, and warehouses to trace or accelerate shipments- Preparing customs documentation required for export shipments (Commercial Invoices, TSCA, Hazardous Good Declarations, etc.)- Providing feedback and suggestions for improvement on the customer service process- Expedite miscellaneous office and other projects assignedQualificationsQUALIFICATIONS / REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE .... - High School Diploma or equivalent- Minimum three (3) years of related experience in a similar field is preferred (customer support, client services, sales, logistics)- Computer literacy with knowledge in computer programs (Word, Excel, Email, SharePoint)- Previous ERP experience preferred- Willingness to learn and receive on-the-job training- Able to prioritize, think fast and manage high volume of workflow- Detail oriented, analytical, and highly organized- Ability to stay calm under pressure and handle customer complaints in a professional manner- Build rapport with customers and colleagues- Excellent written and verbal communication skills.SummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you seeking an exciting new opportunity as a customer care representative? Do you place high importance on customers and give excellent service? If this sounds like you, we have an excellent full time, permanent opportunity . For our client, we are now seeking a customer support professional. This is a full-time, permanent position with a start date as soon as possible.The Customer Service Representative intakes customer orders as quickly as possible while maintaining order accuracy and adherence to customer specifications. The CSR handles customer requests or difficulties that may or may not be related to an order, as well as regular office chores assigned to the customer support representative department. The ideal candidate is a highly organized team player, dedicated to customer service excellence. If you are interested in hearing more, please email your resume to shiela.perez@randstad.caPosition: Customer Service RepresentativeEmployment Type: Full-Time Permanent (Hybrid Model) Location: Etobicoke, ON. (HWY 427 & The Queensway)Hours of work: Monday - Friday, 8:30am - 5:00pmPay: $50-60k (depending on experience)AdvantagesADVANTAGES... - Permanent opportunity - Health and dental coverage after 3 months of employment - Group RRSP after 1 year with the company - Vacation: 2 weeks to startResponsibilitiesRESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE..... - Receiving and entering orders from customers via email, phone, and fax- Reviewing and verifying the entered customer order information for completeness and accuracy- Acknowledging customer orders and forwarding information to the correct departments for further processing- Updating and maintaining customer information related to orders and customer profiles- Informing customers about prices, shipping dates and anticipated delays- Acknowledging and resolving customer complaints in a calm and professional manner- Liaising with production, sales, shipping, and warehouses to trace or accelerate shipments- Preparing customs documentation required for export shipments (Commercial Invoices, TSCA, Hazardous Good Declarations, etc.)- Providing feedback and suggestions for improvement on the customer service process- Expedite miscellaneous office and other projects assignedQualificationsQUALIFICATIONS / REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE .... - High School Diploma or equivalent- Minimum three (3) years of related experience in a similar field is preferred (customer support, client services, sales, logistics)- Computer literacy with knowledge in computer programs (Word, Excel, Email, SharePoint)- Previous ERP experience preferred- Willingness to learn and receive on-the-job training- Able to prioritize, think fast and manage high volume of workflow- Detail oriented, analytical, and highly organized- Ability to stay calm under pressure and handle customer complaints in a professional manner- Build rapport with customers and colleagues- Excellent written and verbal communication skills.SummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saskatoon, Saskatchewan
      • Contract
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in Saskatchewan! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare)Location - REMOTE i.e., Work from HomeSalary - $18.50/hrFull-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls- Providing excellent customer service and being customer-focused.- Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis.- Attention to detail is essential for this position- Being tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback.- Flexibility to work a special schedule and extend hours as necessary- Must be able to pass a criminal background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows (7 or above) computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to inayat.singh@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in Saskatchewan! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare)Location - REMOTE i.e., Work from HomeSalary - $18.50/hrFull-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls- Providing excellent customer service and being customer-focused.- Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis.- Attention to detail is essential for this position- Being tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback.- Flexibility to work a special schedule and extend hours as necessary- Must be able to pass a criminal background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows (7 or above) computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to inayat.singh@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Winnipeg, Manitoba
      • Contract
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in Manitoba! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare)Location - REMOTE i.e., Work from HomeSalary - $18.50/hrFull-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls- Providing excellent customer service and being customer-focused.- Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis.- Attention to detail is essential for this position- Being tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback.- Flexibility to work a special schedule and extend hours as necessary- Must be able to pass a criminal background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows (7 or above) computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to inayat.singh@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in Manitoba! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare)Location - REMOTE i.e., Work from HomeSalary - $18.50/hrFull-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls- Providing excellent customer service and being customer-focused.- Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis.- Attention to detail is essential for this position- Being tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback.- Flexibility to work a special schedule and extend hours as necessary- Must be able to pass a criminal background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows (7 or above) computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to inayat.singh@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Charlottetown, Prince Edward Island
      • Contract
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in Prince Edward Island! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare)Location - Work from HomeSalary - $18.50/hrFull-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls- Providing excellent customer service and being customer-focused.- Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis.- Attention to detail is essential for this position- Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback.- Flexibility to work a special schedule and extend hours as necessary- Must be able to pass a criminal background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to inayat.singh@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in Prince Edward Island! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare)Location - Work from HomeSalary - $18.50/hrFull-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls- Providing excellent customer service and being customer-focused.- Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis.- Attention to detail is essential for this position- Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback.- Flexibility to work a special schedule and extend hours as necessary- Must be able to pass a criminal background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to inayat.singh@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Bruno, Québec
      • Permanent
      • $63,000 - $70,500 per year
      Looking for a new challenge ? You have management experience and love customer service? This may be the perfect opportunity for you!Our client in the construction industry is currently seeking a Supervisor for their customer service team. Where: Saint-Bruno (south shore)Schedule: Monday to Friday during the day, hybrid 2-3 days/weekSalary: 63K, bonus program up to 7500$ if objectives are metAdvantages•Competitive base salary and bonus potential•Supplemental health insurance and pension plan (contribution match)•Flexible and informal work environment•Work remotely oftenResponsibilities•Direct the daily operations of the customer service team•Plan, prioritize and delegate work tasks to ensure proper functioning of the department•Hands-in approach in handling and resolving escalated customer service issues•Daily coordination of operational issues with other departments such as Sales, Purchasing, Finance and Logistics & Warehouse•Ensure the necessary resources and tools are available for quality customer service delivery•Review customer complaints, including monitoring of timely follow-up of other departments•Identify and implement strategies to improve quality of service, productivity and profitability•Co-ordinate and manage customer service projects as well as develop own initiatives, including customer service policies and procedures•Active and constructive participation in management team meetings on relevant issues•Evaluate performance of Customer Service team members, including training and coaching needsQualifications•Post-secondary education degree or diploma•Minimal 5 years customer service experience and minimal 2 years supervisory experience•Well-developed knowledge of customer service principles and practices•Experience with order processing/ERP software, databases and CRM tools as well as modern MS Office applications•Experience and knowledge of the Canadian construction industry desiredSummaryIf you are interested in this position, please apply here directly or send your updated resume to gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Looking for a new challenge ? You have management experience and love customer service? This may be the perfect opportunity for you!Our client in the construction industry is currently seeking a Supervisor for their customer service team. Where: Saint-Bruno (south shore)Schedule: Monday to Friday during the day, hybrid 2-3 days/weekSalary: 63K, bonus program up to 7500$ if objectives are metAdvantages•Competitive base salary and bonus potential•Supplemental health insurance and pension plan (contribution match)•Flexible and informal work environment•Work remotely oftenResponsibilities•Direct the daily operations of the customer service team•Plan, prioritize and delegate work tasks to ensure proper functioning of the department•Hands-in approach in handling and resolving escalated customer service issues•Daily coordination of operational issues with other departments such as Sales, Purchasing, Finance and Logistics & Warehouse•Ensure the necessary resources and tools are available for quality customer service delivery•Review customer complaints, including monitoring of timely follow-up of other departments•Identify and implement strategies to improve quality of service, productivity and profitability•Co-ordinate and manage customer service projects as well as develop own initiatives, including customer service policies and procedures•Active and constructive participation in management team meetings on relevant issues•Evaluate performance of Customer Service team members, including training and coaching needsQualifications•Post-secondary education degree or diploma•Minimal 5 years customer service experience and minimal 2 years supervisory experience•Well-developed knowledge of customer service principles and practices•Experience with order processing/ERP software, databases and CRM tools as well as modern MS Office applications•Experience and knowledge of the Canadian construction industry desiredSummaryIf you are interested in this position, please apply here directly or send your updated resume to gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      Es-tu un agent service client qui désire faire carrière à Laval? As-tu une personnalité dynamique, dégourdie qui apprend rapidement et qui aime quand ça bouge? Es-tu orienté vers le service client, la communication et le soutien des départements de vente et de production? Si tu es à l'aise de communiquer en anglais et en français, que tu as de la drive et que tu souhaites travailler dans un environnement stimulant qui t'offre de magnifiques opportunités d'avancement dans ta carrière, contacte-nous dès maintenant, nous voulons te rencontrer! Notre partenaire, une entreprise manufacturière bien établie aux valeurs éco-responsables, impliquée dans le développement durable posant des gestes concrets afin de réduire son empreinte écologique est actuellement à la recherche d'un agent service client pour joindre son équipe à Laval. Parmi les nombreux avantages que cette entreprise t'offre, les possibilités de grandir et de t'épanouir sont énormes! Relevant du responsable des ventes, tu agiras à titre de personne ressource auprès des clients. Tu seras la courroie de communication entre les départements de production, opération, logistique et R&D. Pourquoi faire affaire avec nous :Accès à des opportunités d’emploi qui ne sont pas affichées ailleurs sur le web.Nous sommes un partenaire d’affaire stratégique dans vos recherches d’emploi.On négocie vos conditions d’emploi pour vous.Nous travaillons sur le territoire de Laval depuis plusieurs années, nous connaissons bien les entreprises et choisissons bien nos clients.Vous n’avez rien à perdre, notre service est tout à fait gratuit pour les chercheurs d’emploi! AdvantagesTes avantages en tant qu'agent service client à Laval sont : - Horaire flexible de 35h/sem (dont 1 jour en télétravail)- Conciliation travail-famille- Assurances collectives complètes (50/50) dès le 1er jour travaillé- REER avec participation de l'employeur- Programme d'aide aux employés (PAE)- Ton bureau fermé pour toi tout seul- Plan de gestion de carrière à long terme- Plan d'intégration/formation structuré- Gym sur place - Maison de vélo avec douches- Environnement de travail axé sur le partage de connaissances & la valorisation des réussites individuelles et d'équipe- Stationnement gratuit sur place- Et plus encore! ResponsibilitiesTes responsabilités en tant qu'agent service client à Laval : - Gérer les portefeuilles des clients, répondre efficacement aux clients par téléphone et par courriel- Entrer les commandes dans le système et effectuer le suivi avec les départements internes (production et logistique)- Vérifiez tous les détails en ce qui a trait aux prix des commandes, livraison, emballage, etc.- Gérer efficacement toutes les communications avec les clients- Fournir un excellent service et soutien aux clients et au service des ventes- Apporter le support administratif aux gestionnaires de compte- Autres tâches connexes en lien avec la fonctionQualificationsPour obtenir ce poste d'agent service client à Laval, tu dois posséder les qualifications suivantes : - DEP en bureautique ou combiné d'études & expériences connexes- Expérience marquée au service à la clientèle- Être axé sur la qualité et la satisfaction du client- Excellentes compétences communicationnelles- Maîtriser Excel niveau intermédiaire + Office (tests à passer)- Bilinguisme (pouvoir communiquer aisément en anglais)- Français parlé et écrit - Niveau avancé (tests à passer)- Être autonome, proactif et organisé- Être systématique dans la saisie de données- Personnalité dynamique et dégourdie SummaryCette opportunité située à Laval t’intéresse? Voici comment postuler : Fais-nous parvenir ton CV dès maintenant aux adresses suivantes:isabel.st-amour@randstad.cacaroline.riouxcloutier@randstad.calaurence.lafreniere@randstad.caNous examinerons ta candidature avec soin et communiquerons rapidement avec toi pour te donner les détails de l’offre si ton profil correspond à ce poste.Pour en discuter, tu peux communiquer en tout temps avec Isabel St-Amour au : 450-682-0505 ou par courriel au : isabel.st-amour@randstad.caCe poste n'est pas tout à fait ce que tu recherches? Contacte-nous pour discuter de tes aspirations et connaître comment nous pouvons t'aider à trouver ton emploi idéal!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Es-tu un agent service client qui désire faire carrière à Laval? As-tu une personnalité dynamique, dégourdie qui apprend rapidement et qui aime quand ça bouge? Es-tu orienté vers le service client, la communication et le soutien des départements de vente et de production? Si tu es à l'aise de communiquer en anglais et en français, que tu as de la drive et que tu souhaites travailler dans un environnement stimulant qui t'offre de magnifiques opportunités d'avancement dans ta carrière, contacte-nous dès maintenant, nous voulons te rencontrer! Notre partenaire, une entreprise manufacturière bien établie aux valeurs éco-responsables, impliquée dans le développement durable posant des gestes concrets afin de réduire son empreinte écologique est actuellement à la recherche d'un agent service client pour joindre son équipe à Laval. Parmi les nombreux avantages que cette entreprise t'offre, les possibilités de grandir et de t'épanouir sont énormes! Relevant du responsable des ventes, tu agiras à titre de personne ressource auprès des clients. Tu seras la courroie de communication entre les départements de production, opération, logistique et R&D. Pourquoi faire affaire avec nous :Accès à des opportunités d’emploi qui ne sont pas affichées ailleurs sur le web.Nous sommes un partenaire d’affaire stratégique dans vos recherches d’emploi.On négocie vos conditions d’emploi pour vous.Nous travaillons sur le territoire de Laval depuis plusieurs années, nous connaissons bien les entreprises et choisissons bien nos clients.Vous n’avez rien à perdre, notre service est tout à fait gratuit pour les chercheurs d’emploi! AdvantagesTes avantages en tant qu'agent service client à Laval sont : - Horaire flexible de 35h/sem (dont 1 jour en télétravail)- Conciliation travail-famille- Assurances collectives complètes (50/50) dès le 1er jour travaillé- REER avec participation de l'employeur- Programme d'aide aux employés (PAE)- Ton bureau fermé pour toi tout seul- Plan de gestion de carrière à long terme- Plan d'intégration/formation structuré- Gym sur place - Maison de vélo avec douches- Environnement de travail axé sur le partage de connaissances & la valorisation des réussites individuelles et d'équipe- Stationnement gratuit sur place- Et plus encore! ResponsibilitiesTes responsabilités en tant qu'agent service client à Laval : - Gérer les portefeuilles des clients, répondre efficacement aux clients par téléphone et par courriel- Entrer les commandes dans le système et effectuer le suivi avec les départements internes (production et logistique)- Vérifiez tous les détails en ce qui a trait aux prix des commandes, livraison, emballage, etc.- Gérer efficacement toutes les communications avec les clients- Fournir un excellent service et soutien aux clients et au service des ventes- Apporter le support administratif aux gestionnaires de compte- Autres tâches connexes en lien avec la fonctionQualificationsPour obtenir ce poste d'agent service client à Laval, tu dois posséder les qualifications suivantes : - DEP en bureautique ou combiné d'études & expériences connexes- Expérience marquée au service à la clientèle- Être axé sur la qualité et la satisfaction du client- Excellentes compétences communicationnelles- Maîtriser Excel niveau intermédiaire + Office (tests à passer)- Bilinguisme (pouvoir communiquer aisément en anglais)- Français parlé et écrit - Niveau avancé (tests à passer)- Être autonome, proactif et organisé- Être systématique dans la saisie de données- Personnalité dynamique et dégourdie SummaryCette opportunité située à Laval t’intéresse? Voici comment postuler : Fais-nous parvenir ton CV dès maintenant aux adresses suivantes:isabel.st-amour@randstad.cacaroline.riouxcloutier@randstad.calaurence.lafreniere@randstad.caNous examinerons ta candidature avec soin et communiquerons rapidement avec toi pour te donner les détails de l’offre si ton profil correspond à ce poste.Pour en discuter, tu peux communiquer en tout temps avec Isabel St-Amour au : 450-682-0505 ou par courriel au : isabel.st-amour@randstad.caCe poste n'est pas tout à fait ce que tu recherches? Contacte-nous pour discuter de tes aspirations et connaître comment nous pouvons t'aider à trouver ton emploi idéal!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      • $19.50 per hour
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a Customer Care Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Hours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targetsQualifications- High School Diploma or GED is required- Bilingual in English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to detail- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca "Personal Response Associate - French"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a Customer Care Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Hours: 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targetsQualifications- High School Diploma or GED is required- Bilingual in English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to detail- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca "Personal Response Associate - French"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • North York, Ontario
      • Contract
      • $18.40 per hour
      Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem-solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract-to-hire position, full-time, work from home. To find out more, read below:Type: Contract to HireHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Start: August 8th Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSP'sRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance Responsibilities- Taking inbound calls from existing customers - Updating customer's accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem-solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract-to-hire position, full-time, work from home. To find out more, read below:Type: Contract to HireHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Start: August 8th Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSP'sRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance Responsibilities- Taking inbound calls from existing customers - Updating customer's accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      Es-tu un agent service client qui désire faire carrière à Laval? As-tu une personnalité dynamique, dégourdie qui apprend rapidement et qui aime quand ça bouge? Es-tu orienté vers le service client, la communication et le soutien des départements de vente et de production? Si tu es à l'aise de communiquer en anglais et en français, que tu as de la drive et que tu souhaites travailler dans un environnement stimulant qui t'offre de magnifiques opportunités d'avancement dans ta carrière, contacte-nous dès maintenant, nous voulons te rencontrer! Notre partenaire, une entreprise manufacturière bien établie aux valeurs éco-responsables, impliquée dans le développement durable posant des gestes concrets afin de réduire son empreinte écologique est actuellement à la recherche d'un agent service client pour joindre son équipe à Laval. Parmi les nombreux avantages que cette entreprise t'offre, les possibilités de grandir et de t'épanouir sont énormes! Relevant du responsable des ventes, tu agiras à titre de personne ressource auprès des clients. Tu seras la courroie de communication entre les départements de production, opération, logistique et R&D. Pourquoi faire affaire avec nous :Accès à des opportunités d’emploi qui ne sont pas affichées ailleurs sur le web.Nous sommes un partenaire d’affaire stratégique dans vos recherches d’emploi.On négocie vos conditions d’emploi pour vous.Nous travaillons sur le territoire de Laval depuis plusieurs années, nous connaissons bien les entreprises et choisissons bien nos clients.Vous n’avez rien à perdre, notre service est tout à fait gratuit pour les chercheurs d’emploi! AdvantagesTes avantages en tant qu'agent service client à Laval sont : - Horaire flexible de 35h/sem (dont 1 jour en télétravail)- Conciliation travail-famille- Assurances collectives complètes (50/50) dès le 1er jour travaillé- REER avec participation de l'employeur- Programme d'aide aux employés (PAE)- Ton bureau fermé pour toi tout seul- Plan de gestion de carrière à long terme- Plan d'intégration/formation structuré- Gym sur place - Maison de vélo avec douches- Environnement de travail axé sur le partage de connaissances & la valorisation des réussites individuelles et d'équipe- Stationnement gratuit sur place- Et plus encore! ResponsibilitiesTes responsabilités en tant qu'agent service client à Laval : - Gérer les portefeuilles des clients, répondre efficacement aux clients par téléphone et par courriel- Entrer les commandes dans le système et effectuer le suivi avec les départements internes (production et logistique)- Vérifiez tous les détails en ce qui a trait aux prix des commandes, livraison, emballage, etc.- Gérer efficacement toutes les communications avec les clients- Fournir un excellent service et soutien aux clients et au service des ventes- Apporter le support administratif aux gestionnaires de compte- Autres tâches connexes en lien avec la fonctionQualificationsPour obtenir ce poste d'agent service client à Laval, tu dois posséder les qualifications suivantes : - DEP en bureautique ou combiné d'études & expériences connexes- Expérience marquée au service à la clientèle- Être axé sur la qualité et la satisfaction du client- Excellentes compétences communicationnelles- Maîtriser Excel niveau intermédiaire + Office (tests à passer)- Bilinguisme (pouvoir communiquer aisément en anglais)- Français parlé et écrit - Niveau avancé (tests à passer)- Être autonome, proactif et organisé- Être systématique dans la saisie de données- Personnalité dynamique et dégourdie SummaryCette opportunité située à Laval t’intéresse? Voici comment postuler : Fais-nous parvenir ton CV dès maintenant aux adresses suivantes:isabel.st-amour@randstad.cacaroline.riouxcloutier@randstad.calaurence.lafreniere@randstad.caNous examinerons ta candidature avec soin et communiquerons rapidement avec toi pour te donner les détails de l’offre si ton profil correspond à ce poste.Pour en discuter, tu peux communiquer en tout temps avec Isabel St-Amour au : 450-682-0505 ou par courriel au : isabel.st-amour@randstad.caCe poste n'est pas tout à fait ce que tu recherches? Contacte-nous pour discuter de tes aspirations et connaître comment nous pouvons t'aider à trouver ton emploi idéal!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Es-tu un agent service client qui désire faire carrière à Laval? As-tu une personnalité dynamique, dégourdie qui apprend rapidement et qui aime quand ça bouge? Es-tu orienté vers le service client, la communication et le soutien des départements de vente et de production? Si tu es à l'aise de communiquer en anglais et en français, que tu as de la drive et que tu souhaites travailler dans un environnement stimulant qui t'offre de magnifiques opportunités d'avancement dans ta carrière, contacte-nous dès maintenant, nous voulons te rencontrer! Notre partenaire, une entreprise manufacturière bien établie aux valeurs éco-responsables, impliquée dans le développement durable posant des gestes concrets afin de réduire son empreinte écologique est actuellement à la recherche d'un agent service client pour joindre son équipe à Laval. Parmi les nombreux avantages que cette entreprise t'offre, les possibilités de grandir et de t'épanouir sont énormes! Relevant du responsable des ventes, tu agiras à titre de personne ressource auprès des clients. Tu seras la courroie de communication entre les départements de production, opération, logistique et R&D. Pourquoi faire affaire avec nous :Accès à des opportunités d’emploi qui ne sont pas affichées ailleurs sur le web.Nous sommes un partenaire d’affaire stratégique dans vos recherches d’emploi.On négocie vos conditions d’emploi pour vous.Nous travaillons sur le territoire de Laval depuis plusieurs années, nous connaissons bien les entreprises et choisissons bien nos clients.Vous n’avez rien à perdre, notre service est tout à fait gratuit pour les chercheurs d’emploi! AdvantagesTes avantages en tant qu'agent service client à Laval sont : - Horaire flexible de 35h/sem (dont 1 jour en télétravail)- Conciliation travail-famille- Assurances collectives complètes (50/50) dès le 1er jour travaillé- REER avec participation de l'employeur- Programme d'aide aux employés (PAE)- Ton bureau fermé pour toi tout seul- Plan de gestion de carrière à long terme- Plan d'intégration/formation structuré- Gym sur place - Maison de vélo avec douches- Environnement de travail axé sur le partage de connaissances & la valorisation des réussites individuelles et d'équipe- Stationnement gratuit sur place- Et plus encore! ResponsibilitiesTes responsabilités en tant qu'agent service client à Laval : - Gérer les portefeuilles des clients, répondre efficacement aux clients par téléphone et par courriel- Entrer les commandes dans le système et effectuer le suivi avec les départements internes (production et logistique)- Vérifiez tous les détails en ce qui a trait aux prix des commandes, livraison, emballage, etc.- Gérer efficacement toutes les communications avec les clients- Fournir un excellent service et soutien aux clients et au service des ventes- Apporter le support administratif aux gestionnaires de compte- Autres tâches connexes en lien avec la fonctionQualificationsPour obtenir ce poste d'agent service client à Laval, tu dois posséder les qualifications suivantes : - DEP en bureautique ou combiné d'études & expériences connexes- Expérience marquée au service à la clientèle- Être axé sur la qualité et la satisfaction du client- Excellentes compétences communicationnelles- Maîtriser Excel niveau intermédiaire + Office (tests à passer)- Bilinguisme (pouvoir communiquer aisément en anglais)- Français parlé et écrit - Niveau avancé (tests à passer)- Être autonome, proactif et organisé- Être systématique dans la saisie de données- Personnalité dynamique et dégourdie SummaryCette opportunité située à Laval t’intéresse? Voici comment postuler : Fais-nous parvenir ton CV dès maintenant aux adresses suivantes:isabel.st-amour@randstad.cacaroline.riouxcloutier@randstad.calaurence.lafreniere@randstad.caNous examinerons ta candidature avec soin et communiquerons rapidement avec toi pour te donner les détails de l’offre si ton profil correspond à ce poste.Pour en discuter, tu peux communiquer en tout temps avec Isabel St-Amour au : 450-682-0505 ou par courriel au : isabel.st-amour@randstad.caCe poste n'est pas tout à fait ce que tu recherches? Contacte-nous pour discuter de tes aspirations et connaître comment nous pouvons t'aider à trouver ton emploi idéal!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint John's, Newfoundland
      • Contract
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in the St. John's area! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare)Location - REMOTE i.e., Work from HomeSalary - $18.50/hrFull-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls- Providing excellent customer service and being customer-focused.- Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis.- Attention to detail is essential for this position- Being tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback.- Flexibility to work a special schedule and extend hours as necessary- Must be able to pass a criminal background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows (7 or above) computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to inayat.singh@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about working in the customer service industry? Do you want to pursue a career in a call center environment? Have you always wanted to work in the HR/Financial or Health industries? Do you speak English fluently and are you full-time available?If you answered "yes" to any of the above, then look no further!Randstad is hiring for a long-term contract as a Call Center and Customer Service Representative for a North American company that is hiring in the St. John's area! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!Position - Customer Care RepresentativeIndustry - Professional services (Financial, HR and Healthcare)Location - REMOTE i.e., Work from HomeSalary - $18.50/hrFull-time and long-term opportunity starting as of August 19th, 2022Hours of Operation:Monday - Friday (No weekends!)Must be available 7 am -11 pm EST (No rotational shifts, only 8-hour shifts!)Advantages- One of the fastest-growing call centres in Canada- Opportunity to expand your experience in call center/customer service experience- Great work culture & work/life balance- Ongoing coaching career development, rewards and recognition, performance bonuses and community involvement opportunitiesResponsibilities- Handling a high volume of customer inbound calls- Providing excellent customer service and being customer-focused.- Answering questions, providing education, and solving HR and financial issues related to the customer's health care benefits, retirement plans, leaves of absence, payroll, updating account information, disability-related inquiries, etc- Processing transactions such as health enrollments, tax and direct deposit updates, etc- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.- Meeting KPIs and targets on a daily basis.- Attention to detail is essential for this position- Being tech-savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well.Qualifications- A minimum of 2 to 4 years of experience in customer service- Excellent English communication skills- A self-starter with the passion and ability to provide the highest level of customer care and satisfaction- Good computer and system navigation skills with the ability to multitask- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment- Ability to be empathetic as some calls can be difficult/frustrated customers- Ability to receive and immediately apply constructive feedback.- Flexibility to work a special schedule and extend hours as necessary- Must be able to pass a criminal background check- Prefer to have worked either in HR, Financial or Health Care Industry- Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows (7 or above) computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.SummaryIf this is something that excites you, please see below how you can apply!- Apply directly on the randstad.ca website- Email your resume to inayat.singh@randstad.ca with the subject line "Customer Service Representative"We look forward to your application!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Change of season change of career? Summer is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people, and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be July 25th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high-volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at maxime.hilaire@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Change of season change of career? Summer is coming and you feel it's time for some change? Are you passionate about customer service and would like to work in the insurance industry? Are you bilingual?One of the largest personal health and travel insurance companies across Canada is currently looking for candidates to join their customer service team! You will have the opportunity to work with a team of professionals, dynamic people, and in an environment that encourages teamwork and career advancement, all from home. We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or their insurance application or claims process.Position: Customer Service Advisor Salary: $21.45/hr + bonus Type: Permanent full time 37,5hrs/weekLocation: Downtown Montreal (Mcgill metro). Currently, working from home, and this, is for an indefinite period AdvantagesSchedule: 37.5 hours per week, Monday through Friday between 8:00 a.m. and 8:00 p.m. The start date will be July 25th, 2022 and there will be a mandatory 4-6 weeks of paid training.Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:- Permanent position: Full benefits package including a defined benefit pension plan.- Currently telecommuting. In the future a dynamic, friendly work environment in the heart of downtown Montreal- Competent management team offering support and recognition on an ongoing basis;- Paid initial training, coaching, and continuing education to develop your professional skills- Reputable company with excellent financial health -Employee wellness program and tools-Incentive bonus program of up to $5,000 per year-Stable schedule and several shifts availableResponsibilities- Handles customer requests and follows up with appropriate departments according to established procedures- Explains the conditions of purchase and eligibility, and provides clear and concise information regarding coverage, the claims process, and contract administration- Promotes and promotes the features of products and services in all written communications with customers at the Customer Contact Centre through the various written communication channels- Responds to customer complaints according to the process in place-Encourages and develops positive interdepartmental relationships to optimize customer serviceQualifications- Experience in customer service and/or sales (face to face or telephone)- Experience in the insurance industry is an asset- Fluency in French and English, both verbal and written- Ability to listen and empathize/compassion- Good analytical skills and practical judgment- Professional attitude and concern for the quality of service- Ability to work in a high-volume environment- Solution-orientedImportant: The training requires a total availability of 5 weeks from the start date SummaryIs this position for you? You can apply directly online or write to us directly at maxime.hilaire@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $48,000 - $55,000 per year
      Do you enjoy customer service?Do you enjoy being part of a team? Would you like to work in centrally located Ville Saint Laurent?Come jump start a new career with a leader in the material handling industry!We are looking for a Customer Service Agent who to join our dynamic Ville Saint Laurent team. What are you waiting for? Apply today!AdvantagesSchedule is Monday to Friday 7:30 am to 4:30 pm or 8 am to 5 pmCompetitive Salaray $48K to $54K/year2 weeks vacationBenefitsRRSP programOpportunities for career growthAccessible by public transportFree parkingResponsibilities• Communicate with clients and colleagues by phone, email and fax.• Evaluate service requests and allocate appropriate resources• Follow up on each service call• Provide technicians with the daily workload• Ensure that completed documents are provided• Compare the job description to the labor and parts content.• Compare ERP to given work order• Compare purchase orders to invoices.• Review customer feedback for any specific guidelines.• Report any work orders requiring approval or showing discrepancies• Invoice customers• Other department tasks including: service submissions; credit processing; billing issues, etc.Qualifications• Microsoft Office Outlook, Excel and Word experience• Experience in customer service• Demonstrated excellent problem solving skills• Excellent communication• Good sense of organization and planning.• The ability to work in a team• Ability to set priorities• Focused on safetySummaryAre you looking for customer service job in Ville Saint Laurent?Are you organized, resourceful and bilingual?Apply for this customer service role today!I am looking forward to hearing from you!Click on "Apply Now" or send your resume to:alicia.herrera@randstad.caYou can also reach me via phone at 514-332-1055Or, you may contact me via LinkedIn at:https://www.linkedin.com/in/alicia-herrera-09b4566a/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you enjoy customer service?Do you enjoy being part of a team? Would you like to work in centrally located Ville Saint Laurent?Come jump start a new career with a leader in the material handling industry!We are looking for a Customer Service Agent who to join our dynamic Ville Saint Laurent team. What are you waiting for? Apply today!AdvantagesSchedule is Monday to Friday 7:30 am to 4:30 pm or 8 am to 5 pmCompetitive Salaray $48K to $54K/year2 weeks vacationBenefitsRRSP programOpportunities for career growthAccessible by public transportFree parkingResponsibilities• Communicate with clients and colleagues by phone, email and fax.• Evaluate service requests and allocate appropriate resources• Follow up on each service call• Provide technicians with the daily workload• Ensure that completed documents are provided• Compare the job description to the labor and parts content.• Compare ERP to given work order• Compare purchase orders to invoices.• Review customer feedback for any specific guidelines.• Report any work orders requiring approval or showing discrepancies• Invoice customers• Other department tasks including: service submissions; credit processing; billing issues, etc.Qualifications• Microsoft Office Outlook, Excel and Word experience• Experience in customer service• Demonstrated excellent problem solving skills• Excellent communication• Good sense of organization and planning.• The ability to work in a team• Ability to set priorities• Focused on safetySummaryAre you looking for customer service job in Ville Saint Laurent?Are you organized, resourceful and bilingual?Apply for this customer service role today!I am looking forward to hearing from you!Click on "Apply Now" or send your resume to:alicia.herrera@randstad.caYou can also reach me via phone at 514-332-1055Or, you may contact me via LinkedIn at:https://www.linkedin.com/in/alicia-herrera-09b4566a/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      • $18.00 - $24.00 per hour
      Do you love customer contact?Do you have a smile in your voice and are you motivated?Are you looking for a relaxed work atmosphere and a friendly and fun team?Our client working in the construction industry is currently looking for a customer service representative for his Laval office.Does this post interest you? Keep reading the following!Why do business with us:Access to job opportunities that are not posted elsewhere on the web.We are a strategic business partner in your job search.We negotiate your terms of employment for you.We have been working in the Laval territory for several years, we know the companies well and choose our clients well.You have nothing to lose, our service is absolutely free!AdvantagesWhy do you want to obtain this position of customer service representative in Laval:• Full-time position (40h), Monday to Friday from 8h to 16h30• Access to a group insurance program• Flexible position with possibility of advancement• Be part of a united and pleasant team• Be able to work in Laval• Friendly atmosphere and dynamic teamResponsibilitiesThe tasks of the customer service representative in Laval:• Take calls• Proceed to the validation of orders• Carry out the qualification of customers and assess the feasibility of their projects• Process web submissions• Perform data entry• Support sales representatives in managing appointments• Perform all other general administrative tasksQualifications- Excellent sense of customer service- Smile in voice- Dynamism and motivation- Good sense of organization- Autonomy- Proficiency with Excel- Bilingualism (an asset)- Knowledge of the construction industry (an asset)SummaryDoes this post interest you?Send us your CV now to the following addresses:laurence.lafreniere@randstad.cacaroline.riouxcloutier@randstad.caisabel.st-amour@randstad.caWe will review your application carefully and contact you promptly with the relative details of the offer if your profile matches this position.To discuss this, you can contact Laurence Lafrenière at any time at: 450-682-0505 or reach her by email at: laurence.lafreniere@randstad.caThis position is not quite what you are looking for?Contact us to discuss your aspirations and find out how we can help you find your ideal job!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you love customer contact?Do you have a smile in your voice and are you motivated?Are you looking for a relaxed work atmosphere and a friendly and fun team?Our client working in the construction industry is currently looking for a customer service representative for his Laval office.Does this post interest you? Keep reading the following!Why do business with us:Access to job opportunities that are not posted elsewhere on the web.We are a strategic business partner in your job search.We negotiate your terms of employment for you.We have been working in the Laval territory for several years, we know the companies well and choose our clients well.You have nothing to lose, our service is absolutely free!AdvantagesWhy do you want to obtain this position of customer service representative in Laval:• Full-time position (40h), Monday to Friday from 8h to 16h30• Access to a group insurance program• Flexible position with possibility of advancement• Be part of a united and pleasant team• Be able to work in Laval• Friendly atmosphere and dynamic teamResponsibilitiesThe tasks of the customer service representative in Laval:• Take calls• Proceed to the validation of orders• Carry out the qualification of customers and assess the feasibility of their projects• Process web submissions• Perform data entry• Support sales representatives in managing appointments• Perform all other general administrative tasksQualifications- Excellent sense of customer service- Smile in voice- Dynamism and motivation- Good sense of organization- Autonomy- Proficiency with Excel- Bilingualism (an asset)- Knowledge of the construction industry (an asset)SummaryDoes this post interest you?Send us your CV now to the following addresses:laurence.lafreniere@randstad.cacaroline.riouxcloutier@randstad.caisabel.st-amour@randstad.caWe will review your application carefully and contact you promptly with the relative details of the offer if your profile matches this position.To discuss this, you can contact Laurence Lafrenière at any time at: 450-682-0505 or reach her by email at: laurence.lafreniere@randstad.caThis position is not quite what you are looking for?Contact us to discuss your aspirations and find out how we can help you find your ideal job!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Vancouver, British Columbia
      • Contract
      Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time permanent position, currently work from home.Type: Full TimeLocation: Vancouver - Hybrid model Start Date: June 15th Schedule: Monday - Friday Hours: 8AM- 4PM Get your foot in the door with a great companyStart your career in Insurance by working with an industry leader.Advantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their products and services - Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required (minimum 2 years)- Excellent communication skills- Tech savvy and working knowledge of computers (Microsoft office proficiency is an asset)- Full time and flexible availability (able to work over time if required by business needs)- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!Only those selected for an interview will be contacted. human forwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new position that will allow you to develop your customer service expertise while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced individuals who love to provide a welcoming atmosphere to customers, while working from the comfort of your own home.This is a full time permanent position, currently work from home.Type: Full TimeLocation: Vancouver - Hybrid model Start Date: June 15th Schedule: Monday - Friday Hours: 8AM- 4PM Get your foot in the door with a great companyStart your career in Insurance by working with an industry leader.Advantages- Full time hours- Permanent position- Competitive pay- Work from home- Equipment provided- Insurance experience gained- Work for a well known organizationResponsibilities- Taking inbound calls from customers- Answering any questions they may have about their products and services - Updating account information after every transaction- Some email correspondence- Processing claims- Provide top notch service on every call- Achieve quality service by assessing & responding to client needsQualifications- Customer service/ call center experience is required (minimum 2 years)- Excellent communication skills- Tech savvy and working knowledge of computers (Microsoft office proficiency is an asset)- Full time and flexible availability (able to work over time if required by business needs)- Position dependent on successful completion of criminal and credit background checkSummaryAre you the ideal candidate for this role? Would you like to work for a leading insurance company? Send us your updated CV with the subject: "CSR- Insurance": arshdeep.dhillon@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!Only those selected for an interview will be contacted. human forwardRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Lachine, Québec
      • Permanent
      A head office clothing company is looking for a customer service representative to join their team in Lachine.The proposed salary is $50 000 to $60, 000 a year, Monday through Friday (40 hour work week), benefits after 3 months, 2 weeks vacation, parking on site. and accessible by public transport. Advantages- Benefits- 2 weeks vacation- Stable company- Well known company- Parking on siteResponsibilities• Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.• Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, order acknowledgements, work/shipping instructions and customer specific requirements, …• Full understanding of the Company work flow and production processes throughout the business• Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario• Strong communication skills allowing CSR to provide accurate information to both external and internal customers• Communicates effectively and professionally with clients• Consolidation and customer loyalty• High quality customer service• Ensure high quality external and internal customer relationships• Work transversally with other departmentsQualificationsBilingual; English & French + spanish an assetCustomer Service: 1-3 yearsOrder processing systems;Practical knowledge of Excel, Word, OutlookUnderstanding of fonts, color theory and industry terminologySummaryAre you looking for a customer service representative position?Are you looking to work in Lachine?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      A head office clothing company is looking for a customer service representative to join their team in Lachine.The proposed salary is $50 000 to $60, 000 a year, Monday through Friday (40 hour work week), benefits after 3 months, 2 weeks vacation, parking on site. and accessible by public transport. Advantages- Benefits- 2 weeks vacation- Stable company- Well known company- Parking on siteResponsibilities• Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.• Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, order acknowledgements, work/shipping instructions and customer specific requirements, …• Full understanding of the Company work flow and production processes throughout the business• Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario• Strong communication skills allowing CSR to provide accurate information to both external and internal customers• Communicates effectively and professionally with clients• Consolidation and customer loyalty• High quality customer service• Ensure high quality external and internal customer relationships• Work transversally with other departmentsQualificationsBilingual; English & French + spanish an assetCustomer Service: 1-3 yearsOrder processing systems;Practical knowledge of Excel, Word, OutlookUnderstanding of fonts, color theory and industry terminologySummaryAre you looking for a customer service representative position?Are you looking to work in Lachine?Click on "Apply Now" or send your resume to our resource manager Jessica:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Saint-Laurent, Québec
      • Permanent
      • $45,000 - $50,000 per year
      Company in the industrial field is looking for a counter customer service representative for a permanent position in Ville Saint-Laurent.You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take responsibility early in your career. The contributions of our employees are valuable to our business, our customers, our communities and our shareholders.The proposed salary is $50, 000 a year, 8:00 am to 5:00 pm, 3 weeks vacation, benefits after 3 months, parking available. Advantages- $50, 000 a year, 8:00 am to 5:00 pm- 3 weeks vacation- Benefits after 3 months- Parking available. Responsibilities- Coordination of phone calls and office administrative support- Receive and process customer orders by phone with or without an appointment.- Handle product inquiries and questions as well as store sales.QualificationsBilingual (French & English)High school diploma2 years of customer service experience with a proven ability to manage relationships with current and new customers is an assetExcellent communication, interpersonal and organizational skillsComputer skills an assetMust have a proven ability to manage relationships with current and new customers as well as maintain knowledge of areas of growth and development in home care salesSummaryAre you looking for a customer service representative position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Company in the industrial field is looking for a counter customer service representative for a permanent position in Ville Saint-Laurent.You will work to support, develop and implement challenging and meaningful client-focused programs and you will be trusted to take responsibility early in your career. The contributions of our employees are valuable to our business, our customers, our communities and our shareholders.The proposed salary is $50, 000 a year, 8:00 am to 5:00 pm, 3 weeks vacation, benefits after 3 months, parking available. Advantages- $50, 000 a year, 8:00 am to 5:00 pm- 3 weeks vacation- Benefits after 3 months- Parking available. Responsibilities- Coordination of phone calls and office administrative support- Receive and process customer orders by phone with or without an appointment.- Handle product inquiries and questions as well as store sales.QualificationsBilingual (French & English)High school diploma2 years of customer service experience with a proven ability to manage relationships with current and new customers is an assetExcellent communication, interpersonal and organizational skillsComputer skills an assetMust have a proven ability to manage relationships with current and new customers as well as maintain knowledge of areas of growth and development in home care salesSummaryAre you looking for a customer service representative position?Looking to work in Ville Saint Laurent?Click on "Apply now" or send your CV to:jessica.macchiagodena@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      • $19.00 - $21.00 per hour
      Are you passionate about customer service?Would you like to work for a Quebec-based company established since 1942 that is still growing?You want to be part of a team of passionate people?Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/HAdvantagesThe benefits of this position are:- Permanent, full time- On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance- 3 weeks of vacation + 7 sick days (vacation is paid if not taken)- Friendly atmosphere and spirit of mutual aidResponsibilitiesYour main tasks will be:-Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are:-Customer service experience-Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryIf you are interested in this position, please apply here directly or send your updated resume at gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you passionate about customer service?Would you like to work for a Quebec-based company established since 1942 that is still growing?You want to be part of a team of passionate people?Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/HAdvantagesThe benefits of this position are:- Permanent, full time- On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance- 3 weeks of vacation + 7 sick days (vacation is paid if not taken)- Friendly atmosphere and spirit of mutual aidResponsibilitiesYour main tasks will be:-Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are:-Customer service experience-Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryIf you are interested in this position, please apply here directly or send your updated resume at gabriel.whiting@randstad.caThank you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Etobicoke, Ontario
      • Contract
      Do you have a passion for customer service? Do you enjoy helping others? Are you Bilingual in French and English? Are you looking to build your career? Then we have the job for you!Randstad is looking for Bilingual Customer Service Representatives to work for a leading Logistics and Shipping company. This is a full-time, contract-to-hire position, to find out more, read below:Type: Contract to HireHours of Operation: Monday - Friday 12-8 or 1-9 shift. (Shift work)Pay: $19.50/hourLocation: Etobicoke (Belfield Rd & Hwy 27)1 week in office, 1 week at home rotationalEquipment provided by the company Looking to start as soon as possibleAdvantages- Full-Time hours - No weekend shifts - Set schedule week over week- Hybrid work schedule, in office and at home- Equipment provided - Get your foot in the door with a large organization - Gain call center experience in a fast-paced environment Responsibilities- Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary- Provide top notch service on every callQualifications- Bilingual in French and English - both verbal and written- Previous experience in a call center setting - Ability to learn quickly - Ability to handle high call volume with ease and a sense of calmness - Helpful by nature with the ability to problem-solve SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Bilingual Customer Service - Logistics"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have a passion for customer service? Do you enjoy helping others? Are you Bilingual in French and English? Are you looking to build your career? Then we have the job for you!Randstad is looking for Bilingual Customer Service Representatives to work for a leading Logistics and Shipping company. This is a full-time, contract-to-hire position, to find out more, read below:Type: Contract to HireHours of Operation: Monday - Friday 12-8 or 1-9 shift. (Shift work)Pay: $19.50/hourLocation: Etobicoke (Belfield Rd & Hwy 27)1 week in office, 1 week at home rotationalEquipment provided by the company Looking to start as soon as possibleAdvantages- Full-Time hours - No weekend shifts - Set schedule week over week- Hybrid work schedule, in office and at home- Equipment provided - Get your foot in the door with a large organization - Gain call center experience in a fast-paced environment Responsibilities- Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary- Provide top notch service on every callQualifications- Bilingual in French and English - both verbal and written- Previous experience in a call center setting - Ability to learn quickly - Ability to handle high call volume with ease and a sense of calmness - Helpful by nature with the ability to problem-solve SummaryIf you are interested and would like to learn more, apply now!1) Apply online 2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Bilingual Customer Service - Logistics"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Dollard-des-Ormeaux, Québec
      • Permanent
      We are looking for a team player who is excited about the work they do to join our Distribution team in Pointe-Claire, QC. Reporting to the Branch Manager, the Customer Service Representative will be responsible for providing world-class service to both external and internal customers. The incumbent will be responsible for handling sales, product, and service inquiries, customer orders, and other customer service needs.AdvantagesJoin our diverse, dedicated, and engaged team and make the right connection for your career. In addition to other benefits, provides group health insurance, retirement savings plan, profit-sharing, paid time off, and employee and family assistance program. Employees are provided on-the-job training, online learning resources, leadership training, and opportunities for advancement.ResponsibilitiesRepresent the company in a positive, courteous, and professional mannerProcess customer orders via email, phone, or faxCoordinating with sales for quotes, inquiries, and other customer needsFollow up with customers to ensure customer satisfactionProvide solutions to customers in a timely mannerCustomer file maintenanceLearn and possess industry, company, and product knowledgeCollaborate with and support the efforts of the outside sales teamIdentify customer improvement needs and areas to upgrade productsQualificationsExceptional telephone sales skills and a proven track record in outstanding customer serviceMust be self-motivated and capable of working with minimum supervisionMust have a positive and friendly attitude and a strong desire and willingness to learn and upgrade skillsExcellent organizational and active listening skillsEnglish and French communication skills, both written and verbalAdaptable, proactive mindsetStrong critical thinking skills and the ability to creatively problem-solveStrong ability to work independently and in a group settingProficient in computer software applications including Microsoft Office™ software, Google applications, and ERP systemsCommitted to establishing and promoting best practices and standards for the customer experience, with a drive to constantly improveSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a team player who is excited about the work they do to join our Distribution team in Pointe-Claire, QC. Reporting to the Branch Manager, the Customer Service Representative will be responsible for providing world-class service to both external and internal customers. The incumbent will be responsible for handling sales, product, and service inquiries, customer orders, and other customer service needs.AdvantagesJoin our diverse, dedicated, and engaged team and make the right connection for your career. In addition to other benefits, provides group health insurance, retirement savings plan, profit-sharing, paid time off, and employee and family assistance program. Employees are provided on-the-job training, online learning resources, leadership training, and opportunities for advancement.ResponsibilitiesRepresent the company in a positive, courteous, and professional mannerProcess customer orders via email, phone, or faxCoordinating with sales for quotes, inquiries, and other customer needsFollow up with customers to ensure customer satisfactionProvide solutions to customers in a timely mannerCustomer file maintenanceLearn and possess industry, company, and product knowledgeCollaborate with and support the efforts of the outside sales teamIdentify customer improvement needs and areas to upgrade productsQualificationsExceptional telephone sales skills and a proven track record in outstanding customer serviceMust be self-motivated and capable of working with minimum supervisionMust have a positive and friendly attitude and a strong desire and willingness to learn and upgrade skillsExcellent organizational and active listening skillsEnglish and French communication skills, both written and verbalAdaptable, proactive mindsetStrong critical thinking skills and the ability to creatively problem-solveStrong ability to work independently and in a group settingProficient in computer software applications including Microsoft Office™ software, Google applications, and ERP systemsCommitted to establishing and promoting best practices and standards for the customer experience, with a drive to constantly improveSummaryWhy Randstad?There are lots of great jobs, incredible companies, and great bosses.At Randstad, we are here to help you find the right combination for you.If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at brandon.freger@randstad.ca / sean.lynch@randstad.ca / melissa.cumetti@randstad.caAdd us on LinkedIn:- https://www.linkedin.com/in/sean-lynch-370492126/- https://www.linkedin.com/in/brandon-freger-ba340392/- https://www.linkedin.com/in/melissa-cumetti-2ab401169/For a complete list of all available jobs by division, visit www.randstad.cagood to know youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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