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    1 job found for coordinator in toronto

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      • Toronto, Ontario
      • Permanent
      Our client is looking for Bilingual Client Service Coordinator (English & French) who is Customer Obsessed and strives to provide a world class service experience with each dealer interaction. This position requires client interaction and ideal candidate is someone who understand how to make personal connections with dealers and ensure their inquiries are processed promptly, properly, and professionally.Job Type- Full-time, it is a work from home and in office position Schedule- Monday- Friday 8am-5pm Salary: up to 44k/yearAdvantagesAdvantages:•This is a fulltime permanent opportunity•Great energetic and innovative culture•Health and dental benefits providedResponsibilities•Support inbound inquiries with internal sales teams and external dealerships to ensure a smooth transition from point of sale through full activation in all systems.•Review documents submitted by dealers as part of the registration process to verify completeness and accuracy according to company policies / procedures, and provincial/federal laws are followed.•Follow-up to collect missing documentation or data.•Input of dealer setup information and changes into operating system and Salesforce CRM including entering accurate /concise case notes.•Perform audits of customer documents and data to ensure company compliance standards are maintained.•Provide support for customer account issues ensuring follow-through to resolution being mindful of service levels.•Be tenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting / explaining the best solution to solve the problem with the goal of attaining First Contact Resolution.•Understand your role, impact of the work you do, and contribute to the team effort by exceeding customer expectations and have a positive and contagious attitude with your co-workers and customers.•Know and consistently follow company policies, standard operating procedures, and applicable provincial and federal laws.•Maintain a high-level understanding of evolving technology platforms and tools.Qualifications•High School Diploma or equivalent required; Bachelor's degree preferred.•Must be bilingual in English and French verbal and written.•A minimum one year of experience Client service and admin experience is required.•Working knowledge of Microsoft office suite.•Excellent written and verbal communication skills with exceptional attention to detail•Familiarity with legal documents such as Power of Attorney, Tax certificates, and Payment Method Authorizations preferred.•Excellent time management and organizational skills.•Must be tech savvy. SummaryIf you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however only those with relevant experience will be considered.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our client is looking for Bilingual Client Service Coordinator (English & French) who is Customer Obsessed and strives to provide a world class service experience with each dealer interaction. This position requires client interaction and ideal candidate is someone who understand how to make personal connections with dealers and ensure their inquiries are processed promptly, properly, and professionally.Job Type- Full-time, it is a work from home and in office position Schedule- Monday- Friday 8am-5pm Salary: up to 44k/yearAdvantagesAdvantages:•This is a fulltime permanent opportunity•Great energetic and innovative culture•Health and dental benefits providedResponsibilities•Support inbound inquiries with internal sales teams and external dealerships to ensure a smooth transition from point of sale through full activation in all systems.•Review documents submitted by dealers as part of the registration process to verify completeness and accuracy according to company policies / procedures, and provincial/federal laws are followed.•Follow-up to collect missing documentation or data.•Input of dealer setup information and changes into operating system and Salesforce CRM including entering accurate /concise case notes.•Perform audits of customer documents and data to ensure company compliance standards are maintained.•Provide support for customer account issues ensuring follow-through to resolution being mindful of service levels.•Be tenacious in resolving product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting / explaining the best solution to solve the problem with the goal of attaining First Contact Resolution.•Understand your role, impact of the work you do, and contribute to the team effort by exceeding customer expectations and have a positive and contagious attitude with your co-workers and customers.•Know and consistently follow company policies, standard operating procedures, and applicable provincial and federal laws.•Maintain a high-level understanding of evolving technology platforms and tools.Qualifications•High School Diploma or equivalent required; Bachelor's degree preferred.•Must be bilingual in English and French verbal and written.•A minimum one year of experience Client service and admin experience is required.•Working knowledge of Microsoft office suite.•Excellent written and verbal communication skills with exceptional attention to detail•Familiarity with legal documents such as Power of Attorney, Tax certificates, and Payment Method Authorizations preferred.•Excellent time management and organizational skills.•Must be tech savvy. SummaryIf you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however only those with relevant experience will be considered.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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