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all about customer service representative jobs in waterloo.
Customer service representatives are one of the first points of contact for the general public. Your main objective is to help customers with their questions and complaints. You will provide them with information and help them complete transactions. You will need detailed information about company policies and processes. To have success in this role, it’s important for you to have excellent communication skills, empathy, and a desire to help others. Success in this position will lead to more senior customer service jobs.
what do customer service representative jobs entail?
Workplace settings can vary for customer service reps. If you work in retail, you will likely work in a store and interact with customers in person. Other roles require you to work in an office or call centre. Your hours will depend on employer operations. Days, evenings, and weekends are common. Some jobs may be offered as remote positions.
what are future career paths for customer service representatives in waterloo?
Experienced customer service representatives typically move on to more senior roles in service. A common career path is customer service associate, specialist, team leader, service manager, territory manager. There are also other related roles at each level that you could take on.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in waterloo?
The average annual salary for a customer service representative working in Waterloo is about $40,000 per year. You can make closer to $47,000 when you get more experience in the position. Get more information here:
average customer service representative salaries in waterloo
annual: $40,000
monthly: $3,333
weekly: $833
hourly: $20.83
lowest salary: $34,100 per year
average salary: $40,000 per year
highest salary: $46,500 per year
junior salary: $34,100-$39,900 per year
intermediate salary: $36,900-$43,200 per year
senior salary: $39,500-$46,500 per year
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what are customer service representatives responsible for?
Your top responsibility as a customer service representative is to provide a good experience and help customers. How you do this may vary based on your employer and specific role. Generally, here are some of the tasks that will be part of your daily tasks:
- Receiving or making customer service calls
- Responding to email, chats, and social media messages
- Resolving customer complaints
- Managing customer records
- Creating status reports on customer issues
- Troubleshooting customer problems
- Staying up to date with products and services offered to customers
- Processing orders and signing customers up for rewards programs
- Escalating issues as necessary
- Ensuring customer satisfaction at all times
where do customer service representatives typically work in waterloo?
When you think about customer service roles, retail and call centres are often the first that come to mind. You can also find positions working as a customer service representative in many other industries and settings such as banks, insurance, finance, telecommunications, and service-based companies.
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what skills do customer service representatives need in waterloo?
To work in customer service, you need to have people skills. Without question, you need to be a good communicator and possess these skills and abilities:
- The ability to stay calm in stressful situations
- Empathy
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Good computer knowledge (CRM, VoIP, social media)
- You are a good listener
- Conflict resolution
what training and certifications do customer service representatives need in waterloo?
Most entry-level customer service jobs require you to have a high school diploma. But if you plan to progress your career a college degree can help you significantly. Customer service training is provided by the employer. Additional customer service-related certification and industry experience is an asset.