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      • North York, Ontario
      • Contract
      Our Client in the Educaiton Sector is looking for a Help Desk Lead on a 12 month contractExperience supporting IT applications (within a Help Desk environment would be an asset)Experience working in a Customer Service role within a service-based industry, demonstrating strong customer service skillsA proven track record in creating and maintaining documentation, including service tickets and customer communicationsAdvantagesLong Term ContractPayment Every weekWorking onsite and remoteWorking in Education Sector ResponsibilitiesExperience with IBM TRIRIGA Applications and/or other related IWMS systemsDirect technical COTS application customer support experienceHelp desk functions and tool experience such as RemedyFamiliarity with agile teams and methodologies and tools, including JIRAAbility to work independently and work across an integrated project teamAbility to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areasQualificationsResponsible for providing support to end users via email, support tickets and phone callsMonitor, communicate and assist in the resolution of identified issues related to ECISManagement and reporting of Help Desk ticketsWork within established configuration and change management policies to ensure awareness, approval and success of changesCollaborate with internal stakeholders to develop and maintain documentationEscalating tier 2 and tier 3 support issues, and follow up as requiredBuilding and management of core help desk support knowledge baseDirectly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expeRQ03478 SummaryUnder the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activitieRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our Client in the Educaiton Sector is looking for a Help Desk Lead on a 12 month contractExperience supporting IT applications (within a Help Desk environment would be an asset)Experience working in a Customer Service role within a service-based industry, demonstrating strong customer service skillsA proven track record in creating and maintaining documentation, including service tickets and customer communicationsAdvantagesLong Term ContractPayment Every weekWorking onsite and remoteWorking in Education Sector ResponsibilitiesExperience with IBM TRIRIGA Applications and/or other related IWMS systemsDirect technical COTS application customer support experienceHelp desk functions and tool experience such as RemedyFamiliarity with agile teams and methodologies and tools, including JIRAAbility to work independently and work across an integrated project teamAbility to handle client relationships to manage expectations, provides updates as required, identifies potential conflicts between project and functional areasQualificationsResponsible for providing support to end users via email, support tickets and phone callsMonitor, communicate and assist in the resolution of identified issues related to ECISManagement and reporting of Help Desk ticketsWork within established configuration and change management policies to ensure awareness, approval and success of changesCollaborate with internal stakeholders to develop and maintain documentationEscalating tier 2 and tier 3 support issues, and follow up as requiredBuilding and management of core help desk support knowledge baseDirectly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expeRQ03478 SummaryUnder the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) TRIRIGA Platform Application team that will be asked, amongst other things, to ensure exceptional a “customer first” attitude throughout their day-to-day activitieRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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