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    1 job found for Technical support in Dorval

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      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist – Application Development & Maintenance (DevOps and Integration Platforms) is responsible for the support, process automation and continuous improvement of software delivery within Air Canada’s Enterprise Integration practice. The incumbent will play a key role within the team acting as the leading technical expert across Air Canada’s suite of integration products, with a focus of driving a high quality and effective automated software deployment strategy in support of a sophisticated DevOps service.  This role reports to the Director, Application Development & MaintenanceAutomate the build and release of multiple projects by implementing automation tools and frameworks Implement, support and continuously improve the tools that make development cycle quicker, safer and more secure: code repository, automations, backlog management tool, DevSecOps tools, etc.Responsible for the global operational performance of the software delivery lifecycle for the departmentMaintain code branches along with integrations of code across multiple branches.Configure complex installations and quickly resolve all defects or script issues found within the installationCollaborate with cross-functional teams to solve development constraints and deployment issuesMaintain and update technical documents and procedures related to the developer tools and automations Develop technical expertise across multiple integration platforms: infrastructure, connectivity, troubleshooting, administration, etc.Contribute to the day to day effort of administrating users of the integration platforms and surrounding toolsProvide adhoc operational support under unplanned circumstances (major incident)Develop reporting automations, dashboards and alertsDevelop smart automations that detect bottlenecks/failures and act upon them to either auto-heal the system, scale the system or minimize the impact of the failure.Develop Operational Runbook with Procedures for the Operations team that describe step by step how to deliver certain operations on the platformDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityUndertake technical feasibility assessments of proposed solutions based on current technology constraintsProvide technology and services ownership direction on all matters related to this area to associated functional leads and peersCreate diagrams, user flows and process flows to effectively communicate interaction and design ideasQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-10 years of overall IT technology experience, with 2 years minimum of experience in a similar role Experience in developing and enhancing a CI/CD toolchain (Bitbucket Pipelines)Strong experience in python and bash scriptingProven expertise with Maven, Git and JenkinsExperience with secrets management (Hashicorp Vault, Amazon KMS etc.)Experience in managing Build Artifactory Servers (Jfog, Nexus etc.)Experience with Monitoring and Alerting Tools (Dynatrace, Prometheus and Grafana)Experience in providing technical support for mission-critical systemsKnowledge of API-related formats (XML, JSON), protocols (SOAP, REST, HTTP action verbs) and patterns (authentication)Ability to understand and affect decisions strategically for the interest of Air Canada Pro-active and capable of autonomous workAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsAbility to work cooperatively with others on a team and to communicate effectively (verbally and in writing) with all levels of the organizationCapable of solving complex problems by using a logical, systematic, and sequential approach, and of producing high-quality work within the established deadlinesAssets: experience with the Atlassian Tool Set; with the MuleSoft CloudHub platform; with PaaS (Cloud foundry, Elastic Beanstalk, Heroku, Openshift etc.); in containerization ecosystem (Docker or Kubernetes); with AWS or Azure; with setting up the log management ecosystems (ELK stack); as well as experience in the airline industry Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Specialist – Application Development & Maintenance (DevOps and Integration Platforms) is responsible for the support, process automation and continuous improvement of software delivery within Air Canada’s Enterprise Integration practice. The incumbent will play a key role within the team acting as the leading technical expert across Air Canada’s suite of integration products, with a focus of driving a high quality and effective automated software deployment strategy in support of a sophisticated DevOps service.  This role reports to the Director, Application Development & MaintenanceAutomate the build and release of multiple projects by implementing automation tools and frameworks Implement, support and continuously improve the tools that make development cycle quicker, safer and more secure: code repository, automations, backlog management tool, DevSecOps tools, etc.Responsible for the global operational performance of the software delivery lifecycle for the departmentMaintain code branches along with integrations of code across multiple branches.Configure complex installations and quickly resolve all defects or script issues found within the installationCollaborate with cross-functional teams to solve development constraints and deployment issuesMaintain and update technical documents and procedures related to the developer tools and automations Develop technical expertise across multiple integration platforms: infrastructure, connectivity, troubleshooting, administration, etc.Contribute to the day to day effort of administrating users of the integration platforms and surrounding toolsProvide adhoc operational support under unplanned circumstances (major incident)Develop reporting automations, dashboards and alertsDevelop smart automations that detect bottlenecks/failures and act upon them to either auto-heal the system, scale the system or minimize the impact of the failure.Develop Operational Runbook with Procedures for the Operations team that describe step by step how to deliver certain operations on the platformDefine and enforce technical standards for quality, maintainability, scalability, availability, and securityUndertake technical feasibility assessments of proposed solutions based on current technology constraintsProvide technology and services ownership direction on all matters related to this area to associated functional leads and peersCreate diagrams, user flows and process flows to effectively communicate interaction and design ideasQualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role6-10 years of overall IT technology experience, with 2 years minimum of experience in a similar role Experience in developing and enhancing a CI/CD toolchain (Bitbucket Pipelines)Strong experience in python and bash scriptingProven expertise with Maven, Git and JenkinsExperience with secrets management (Hashicorp Vault, Amazon KMS etc.)Experience in managing Build Artifactory Servers (Jfog, Nexus etc.)Experience with Monitoring and Alerting Tools (Dynatrace, Prometheus and Grafana)Experience in providing technical support for mission-critical systemsKnowledge of API-related formats (XML, JSON), protocols (SOAP, REST, HTTP action verbs) and patterns (authentication)Ability to understand and affect decisions strategically for the interest of Air Canada Pro-active and capable of autonomous workAbility to work effectively under pressure and in rapidly changing environments or uncertain conditionsAbility to work cooperatively with others on a team and to communicate effectively (verbally and in writing) with all levels of the organizationCapable of solving complex problems by using a logical, systematic, and sequential approach, and of producing high-quality work within the established deadlinesAssets: experience with the Atlassian Tool Set; with the MuleSoft CloudHub platform; with PaaS (Cloud foundry, Elastic Beanstalk, Heroku, Openshift etc.); in containerization ecosystem (Docker or Kubernetes); with AWS or Azure; with setting up the log management ecosystems (ELK stack); as well as experience in the airline industry Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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