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      • Ottawa, Ontario
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 1st, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 1st, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 7am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Microsoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.AdvantagesWhy you want this job:- Live and work in Ottawa, our nation's capital- Be part of a fast-growing organization- 5-10% bonus-inflation index every year (average of 3-4%)ResponsibilitiesJob DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)QualificationsSkills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, SummaryMicrosoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Microsoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.AdvantagesWhy you want this job:- Live and work in Ottawa, our nation's capital- Be part of a fast-growing organization- 5-10% bonus-inflation index every year (average of 3-4%)ResponsibilitiesJob DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)QualificationsSkills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, SummaryMicrosoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Nepean, Ontario
      • Permanent
      Our Industry Leading, International client seeks to hire a Tier-3 Software Support Manager.This Manager will lead a team of 5 to 7 software support engineers (developers) who are responsible for supporting our client's software coast to coast in Canada. The team is the third level support, responsible for software related issues.: development, debugging, and troubleshooting. You must be passionate, driven, willing to work extended hours to get the job done, and have a sense of urgency.You must also posses:- Great organizational skills- Ability to understand technical issues at a high level for purposes of identifying root cause/trends and communicating with the client- Good client relationship skills- 3+ years of experience as a lead/manager in support type environment- Located in Ottawa Monday through Friday - Comfortable with working later hours/weekends as needed to support clientLastly, you must be eligible for a Government of Canada Security Clearance (having lived in Canada for the past 5 years).AdvantagesCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.ResponsibilitiesThe Software Support Manager will work with other management staff to determine and implement technical needs and priorities. The Support Manager will be responsible for maintaining a dynamic knowledge base of technical solution to ensure that the project is efficient and productive. The Support Manager position will assume managing people, processes, and customer escalations. Due to the nature of our business and managing a geographically distributed team and supporting our clients 24x7x365, this position will require some after hours and weekend work. As the Software Support Manager within the organization you will be required to provide ongoing support to our customers while ensuring all production defects are addressed, evaluated and fixed within established SLAs and to client satisfactory. Your roles and responsibilities will include but are no limited to: •Managing support team’s day-to-day functions•Responding to escalated customer support issues•Implementing customer support processes to enhance customer satisfaction•Formulating and revising customer support policies and promote their implementation•Informing the team of all new information related to products, procedures, and trends•Assessing support statistics and preparing detailed reports on the findings•Interviewing and hiring new employees•Overseeing and evaluating the team's ongoing training efforts•Delivering performance evaluations and following the disciplinary process according to company policy•Training subordinate and management staff•Providing guidance for problems and questions•Participating in business meetingsQualificationsThe ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. •General Requirements oThe ideal candidate will have to lead and manage the support team to build and promote a culture of service excellence. oDetail-oriented with effective time management, organizational and problem-solving skillsoAbility to work independently (self-starter) and as a member of various teams or committeesoAlignment with our company's values•Technical RequirementsoTechnical experience and ability to write code oUnderstanding the products and troubleshoot problems reported by customers and partners to identify technical issues•Communication Requirements oMust have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives. oAct as a customer advocate while representing their needs within internal product/R&D teamsoAct as liaison between technical support team, cross functional departments and engineering staffoWorks directly with the customer to suggest improvements to the environment of the installed products•Management RequirementsoMust have excellent leadership and communication skills with an ability to manage a team and the ability to lead and influence othersoWhere necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience, to support the timely delivery of business and customer needsoManage your team’s performance to ensure all KPIs and Service Level Agreements are metoBuild strong technical experience and capability within the teamoWork with offsite team management to ensure proper handovers at the end of the shiftoEstablish productivity and performance metrics and ensure that they are achieved•KPI RequirementsoDevelop and deliver key initiatives to improve business processes and customer service delivery oIdentify, implement, and measure support and business-related metricsoAdherence to established SLAsoDesign, develop and implement processes to support and enhance the technical support function•Status Reporting and Training Requirements oRecord and document all issues related to customers within established process guidelines oAwareness of Customer business priorities & key events will be key to successoProvides proactive Issue Status updates to required stakeholderSummaryCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Our Industry Leading, International client seeks to hire a Tier-3 Software Support Manager.This Manager will lead a team of 5 to 7 software support engineers (developers) who are responsible for supporting our client's software coast to coast in Canada. The team is the third level support, responsible for software related issues.: development, debugging, and troubleshooting. You must be passionate, driven, willing to work extended hours to get the job done, and have a sense of urgency.You must also posses:- Great organizational skills- Ability to understand technical issues at a high level for purposes of identifying root cause/trends and communicating with the client- Good client relationship skills- 3+ years of experience as a lead/manager in support type environment- Located in Ottawa Monday through Friday - Comfortable with working later hours/weekends as needed to support clientLastly, you must be eligible for a Government of Canada Security Clearance (having lived in Canada for the past 5 years).AdvantagesCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.ResponsibilitiesThe Software Support Manager will work with other management staff to determine and implement technical needs and priorities. The Support Manager will be responsible for maintaining a dynamic knowledge base of technical solution to ensure that the project is efficient and productive. The Support Manager position will assume managing people, processes, and customer escalations. Due to the nature of our business and managing a geographically distributed team and supporting our clients 24x7x365, this position will require some after hours and weekend work. As the Software Support Manager within the organization you will be required to provide ongoing support to our customers while ensuring all production defects are addressed, evaluated and fixed within established SLAs and to client satisfactory. Your roles and responsibilities will include but are no limited to: •Managing support team’s day-to-day functions•Responding to escalated customer support issues•Implementing customer support processes to enhance customer satisfaction•Formulating and revising customer support policies and promote their implementation•Informing the team of all new information related to products, procedures, and trends•Assessing support statistics and preparing detailed reports on the findings•Interviewing and hiring new employees•Overseeing and evaluating the team's ongoing training efforts•Delivering performance evaluations and following the disciplinary process according to company policy•Training subordinate and management staff•Providing guidance for problems and questions•Participating in business meetingsQualificationsThe ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. •General Requirements oThe ideal candidate will have to lead and manage the support team to build and promote a culture of service excellence. oDetail-oriented with effective time management, organizational and problem-solving skillsoAbility to work independently (self-starter) and as a member of various teams or committeesoAlignment with our company's values•Technical RequirementsoTechnical experience and ability to write code oUnderstanding the products and troubleshoot problems reported by customers and partners to identify technical issues•Communication Requirements oMust have the ability to work collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives. oAct as a customer advocate while representing their needs within internal product/R&D teamsoAct as liaison between technical support team, cross functional departments and engineering staffoWorks directly with the customer to suggest improvements to the environment of the installed products•Management RequirementsoMust have excellent leadership and communication skills with an ability to manage a team and the ability to lead and influence othersoWhere necessary, lead and engage cross-functional teams, domestically and/or regionally, to share and engage technical expertise and experience, to support the timely delivery of business and customer needsoManage your team’s performance to ensure all KPIs and Service Level Agreements are metoBuild strong technical experience and capability within the teamoWork with offsite team management to ensure proper handovers at the end of the shiftoEstablish productivity and performance metrics and ensure that they are achieved•KPI RequirementsoDevelop and deliver key initiatives to improve business processes and customer service delivery oIdentify, implement, and measure support and business-related metricsoAdherence to established SLAsoDesign, develop and implement processes to support and enhance the technical support function•Status Reporting and Training Requirements oRecord and document all issues related to customers within established process guidelines oAwareness of Customer business priorities & key events will be key to successoProvides proactive Issue Status updates to required stakeholderSummaryCandidates must possess the ability to obtain Government of Canada Reliability (level 1) Security Clearance.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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