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      • Ottawa, Ontario
      • Permanent
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Permanent
      Microsoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.AdvantagesWhy you want this job:- Live and work in Ottawa, our nation's capital- Be part of a fast-growing organization- 5-10% bonus-inflation index every year (average of 3-4%)ResponsibilitiesJob DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)QualificationsSkills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, SummaryMicrosoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Microsoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.AdvantagesWhy you want this job:- Live and work in Ottawa, our nation's capital- Be part of a fast-growing organization- 5-10% bonus-inflation index every year (average of 3-4%)ResponsibilitiesJob DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)QualificationsSkills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, SummaryMicrosoft Cloud Consultant -***100% Remote******Can be located anywhere in Canada , however, Ottawa preferred. ***Microsoft Cloud Consultant Looking for a Technical Consultant with hands on expertise on Microsoft Azure AD to join our Professional Services team.Join the team of talented engineers, marketers and sales experts. A fast-growing solution provider focused on cybersecurity - specifically on the increasingly fundamental area of Identity and Access Management (IAM). Working with industry-leading technology vendors, distributes, integrates and offers unique on-premises and cloud-based solutions that address password vulnerabilities and solve the issues related to one simple question: who is accessing your data. With the increased demand for strong authentication and Identity Management solutions, our company has seen significant growth in recent years, and we are looking for motivated individuals to join our team of security experts. Job DescriptionThe Technical Consultant will join our Professional Services team to lead the technical delivery of Identity and Access Management solutions for customers. He/she will be in charge of ensuring all deliverables are implemented in line with customers’ approved Statement of Work.Main activity includes:•Document detailed project requirements and capture customer needs•Design technical solutions based on product portfolio to meet project requirements•Identify solution gaps and propose possible technical approaches addressing these gaps•Assist customers to prepare for the solution deployment•Install, test and integrate software product within customer infrastructure•Deliver project documentation for business and technical audiences during the various phases of projects•Provide training and ongoing technical assistance to customers throughout project implementation phase•Transition the project to Technical Support team•Report operational achievements and progress to the management team on a regular basisThe role requires up to 25% of travel (not during covid)Skills & Experience required3-10 years of experience in deployment & delivery of complex enterprise solutions. Candidate must have Bachelor or Master’s degree in Computer Science. The position requires strong communication skills in verbal and written English. The Technical Consultant must be able to work independently and within a very dynamic team culture.Hands on experience with the following technologies is required: •Hands on subject matter expert in large scale deployment of Azure AD/Active Directory (AD) architecture, design, engineering, security, certification, provisioning/de-provisioning, authentication and privileged access.•Demonstrated expertise in IAM and Azure AD/Active Directory security.•Public Key Infrastructure•Multi Factor Authentication and Federation (One-Time-Password, Mobile Authentication, Hardware and Software tokens, SAML)•Networking experience: TCP/IP, IPv4 & v6, DNS, HTTP, VPNs, Firewalls, Proxying•Standard Enterprise IT infrastructure: LDAP, MS Active Directory, MS SQL Server / MySQL, MS IIS, Apache, TomcatExperience in the following technologies is a plus:•YubiKeys and smart cards (HSPD-12, FIPS 140, FIPS 201, CAC, PIV-I, and PIV-CIV).•Experience in running SaaS solution in cloud-based Infrastructure-as-a-Service (including AWS) solutions•Deployment of Hardware Security Module•Shell scripting and other interpreted languages (Perl, Ruby, Python)•Exposure to industry standards and compliance initiatives such as OATH, X.509, Common Criteria, PCI, SOX, This is a customer facing position which requires strong presentation and communication skills, ability to work under pressure and under tight timelines, and good problem-solving abilities. We are looking for candidates with growth potential, eager to learn and who can demonstrate their abilities and motivation to contribute in a fast-pace environment.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Ottawa, Ontario
      • Contract
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a Customer Service and Web Support Agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extensionWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home*Must be local to Ottawa area as potential to go back into office.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - duration 2 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Customer Service and Web Support Agent, you will be responsible for:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account- Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Customer Service and Web Support Agent:- Excellent English language skills, both written and oral- Experience in customer service and customer support- Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills- Ability to empathize with the needs and technical know-how of each customer- Skills in organizing and prioritizing workSummary4 month contract, possibility of extensionWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Customer Service Agent - Insurance" :Aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking for a new position that will allow you to develop your customer service skills while learning new skills? Do you enjoy talking to different people every day and helping them? We're looking for dynamic and experienced customer service representatives to provide web support to members, while working from the comfort of your own home.As a Customer Service and Web Support Agent you will be responsible for answering technical support requests related to the new integrated member site, either by phone or email.4 month contract, possibility of extensionWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentLocation: work from home*Must be local to Ottawa area as potential to go back into office.AdvantagesBelow is a summary of the benefits you can enjoy in this role as a Customer Service and Web Support Agent:- Work from home- A dynamic work environment- Schedule from Monday to Friday only, weekends are free.- Possibility of extension and advancement within the company- Equipment provided by the employer- Virtual training - duration 2 weeks- An inclusive and accessible work environment- Working with a leading Canadian companyResponsibilitiesAs a Customer Service and Web Support Agent, you will be responsible for:- Using your high level customer service to dialogue with customers to fully understand their needs (inbound calls)- Provide advice regarding their needs or difficulties when navigating on the website, or other requests related to their account- Troubleshooting and resolving technical problems by phone and email, password resets, remote troubleshooting- Building and maintaining strong client relationshipsQualificationsTo provide an exceptional customer experience and web support, here's what you'll need as a Customer Service and Web Support Agent:- Excellent English language skills, both written and oral- Experience in customer service and customer support- Strong problem-solving skills and ability to use good judgement- Passionate about technology with proven technical skills- Ability to empathize with the needs and technical know-how of each customer- Skills in organizing and prioritizing workSummary4 month contract, possibility of extensionWork availability: Monday to Friday, between 8:00am and 8:00pm.Schedules given in advance, full-time employmentInterviews: Happening now!Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Customer Service Agent - Insurance" :Aditi.gandhi@randstad.caFurthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!We are here to help you seize this opportunity,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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