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    • Kirkland, Québec
    • Permanent
    • $22.00 per hour
    Would you like to work from home during Covid? Do you enjoy collecting but are looking for a more human approach?We are looking for a few candidates who are customer service specialists to join a collections team. This position will be expected to proactively and professionally engage with customers to resolve outstanding balances on their accounts. Key characteristics of a successful Customer Service Specialist include: excellent communication skills, ability to prioritize, empathy, active listening, and appropriate technical business skills.Advantages- Remote interview process and remote training (must be available to work in Kirkland after Covid)- Permanent employment- Salary of $22 per hour + monthly bonus - 2 weeks vacation after the first year- Friendly and supportive team- Free gym on site- Lounge - Ping-Pong table- Cafeteria on the first floor- 37.5 hour work week (Sunday off)- Ongoing training- Full insurance after 3 months- Free parking- outdoor terrace- possibility of career developmentResponsibilities- Communicate effectively with consumers in a professional and fair manner to evaluate accounts.- Maintain and manage the file queue in accordance with applicable regulations.- Provide requested correspondence and/or account documentation and follow up to ensure receipt.- Resolve questions, discrepancies and concerns. Want to join a company located anywhere in the world?Qualifications- High school diploma or equivalent- 2 years experience in debt collection, preferably in a debt collection agency- Must have a car to get to the location when possible (difficult to access by public transportation / free parking) Ville Saint-Laurent- Fluently bilingual (English/French).- Empathetic, good listening skills and good customer service skills- Available on weekdaysSummaryDo you think this position is for you? Are you ready for a new challenge? Send us your updated resume to amelie.laprise@randstad.ca or call us at 514-350-1006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Would you like to work from home during Covid? Do you enjoy collecting but are looking for a more human approach?We are looking for a few candidates who are customer service specialists to join a collections team. This position will be expected to proactively and professionally engage with customers to resolve outstanding balances on their accounts. Key characteristics of a successful Customer Service Specialist include: excellent communication skills, ability to prioritize, empathy, active listening, and appropriate technical business skills.Advantages- Remote interview process and remote training (must be available to work in Kirkland after Covid)- Permanent employment- Salary of $22 per hour + monthly bonus - 2 weeks vacation after the first year- Friendly and supportive team- Free gym on site- Lounge - Ping-Pong table- Cafeteria on the first floor- 37.5 hour work week (Sunday off)- Ongoing training- Full insurance after 3 months- Free parking- outdoor terrace- possibility of career developmentResponsibilities- Communicate effectively with consumers in a professional and fair manner to evaluate accounts.- Maintain and manage the file queue in accordance with applicable regulations.- Provide requested correspondence and/or account documentation and follow up to ensure receipt.- Resolve questions, discrepancies and concerns. Want to join a company located anywhere in the world?Qualifications- High school diploma or equivalent- 2 years experience in debt collection, preferably in a debt collection agency- Must have a car to get to the location when possible (difficult to access by public transportation / free parking) Ville Saint-Laurent- Fluently bilingual (English/French).- Empathetic, good listening skills and good customer service skills- Available on weekdaysSummaryDo you think this position is for you? Are you ready for a new challenge? Send us your updated resume to amelie.laprise@randstad.ca or call us at 514-350-1006Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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