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    • Toronto, Ontario
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.   The Motion Designer is responsible for effectively and consistently delivering a range of video, motion and design solutions (inclusive but not limited to social media, product graphics, marketing, email, web banners and OOH) with high visual impact for the Creative Studio team at Air Canada. A successful candidate must be a passionate visual storyteller and able to proactively multitask to manage projects varying in scope and deadlines. They can intuitively translate static graphics into compelling animations and videos, consistent with the overall brand aesthetic. This role requires extreme attention to detail, technical knowledge of a variety of software, an imaginative approach to problem-solving, and most importantly the capacity to work in a collaborative environment involving the client and design team.Effectively communicate and collaborate with the Creative Studio team (including creative studio lead, other designers, design managers and copywriters) to ensure each project communicates a message aligned with the brief and brand guidelinesEnsure compliance of brand consistency across all initiatives and company standardsProduce the video and animation content, as well as static assets for marketing campaigns, social media posts, rich and static banner ads, email campaigns and airport OOHContribute to the conceptualization of storyboards, mood boards and other animation elements at the early stages of the project, based on design briefs, in collaboration with the team and leveraging pre-existing visual design elementsDevelop timing and pacing of motion, based on audio tracks and requirementsWork independently managing time effectively and without constant supervision. Able to prioritize concurrent projects according to milestones and deadlinesEnsure the designs are aligned with usability and accessibility while ensuring use of industry best practices, emerging technologies and functionalitiesAdept at taking existing concepts that have been created and versioning or adapting them for a specific request, application or campaign opportunityProvide design support to key internal stakeholders inclusive of producing graphics, resizing, reformatting material, and providing final files Qualifications Must have 2-3 years of experience in a similar position at a brand or creative agencyBachelors’ Degree or Diploma in motion graphics animation, graphic design or other related field or equivalent experience in the industryProficient in the use of design and animation software, as well as other design software technologies (After Effects, Photoshop, Premiere Pro, Media Encoder, Audition, Illustrator)Strong knowledge of photo retouching techniques; removing backgrounds, using clipping masks and solid ability to correctly interpret light, colour and textureExperience in digital production/delivery tools, design-side platforms, and a strong knowledge of Adobe Creative toolsExperience across multiple media formats and producing both dynamic and static assetsExcellent organization and communication skillsAble to present concepts and be a team player to achieve the correct design solutionMust be passionate about technology, design and communicationsStrong work ethic and ability to work with minimal supervision and under tight deadlinesStrong attention to detailConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.   The Motion Designer is responsible for effectively and consistently delivering a range of video, motion and design solutions (inclusive but not limited to social media, product graphics, marketing, email, web banners and OOH) with high visual impact for the Creative Studio team at Air Canada. A successful candidate must be a passionate visual storyteller and able to proactively multitask to manage projects varying in scope and deadlines. They can intuitively translate static graphics into compelling animations and videos, consistent with the overall brand aesthetic. This role requires extreme attention to detail, technical knowledge of a variety of software, an imaginative approach to problem-solving, and most importantly the capacity to work in a collaborative environment involving the client and design team.Effectively communicate and collaborate with the Creative Studio team (including creative studio lead, other designers, design managers and copywriters) to ensure each project communicates a message aligned with the brief and brand guidelinesEnsure compliance of brand consistency across all initiatives and company standardsProduce the video and animation content, as well as static assets for marketing campaigns, social media posts, rich and static banner ads, email campaigns and airport OOHContribute to the conceptualization of storyboards, mood boards and other animation elements at the early stages of the project, based on design briefs, in collaboration with the team and leveraging pre-existing visual design elementsDevelop timing and pacing of motion, based on audio tracks and requirementsWork independently managing time effectively and without constant supervision. Able to prioritize concurrent projects according to milestones and deadlinesEnsure the designs are aligned with usability and accessibility while ensuring use of industry best practices, emerging technologies and functionalitiesAdept at taking existing concepts that have been created and versioning or adapting them for a specific request, application or campaign opportunityProvide design support to key internal stakeholders inclusive of producing graphics, resizing, reformatting material, and providing final files Qualifications Must have 2-3 years of experience in a similar position at a brand or creative agencyBachelors’ Degree or Diploma in motion graphics animation, graphic design or other related field or equivalent experience in the industryProficient in the use of design and animation software, as well as other design software technologies (After Effects, Photoshop, Premiere Pro, Media Encoder, Audition, Illustrator)Strong knowledge of photo retouching techniques; removing backgrounds, using clipping masks and solid ability to correctly interpret light, colour and textureExperience in digital production/delivery tools, design-side platforms, and a strong knowledge of Adobe Creative toolsExperience across multiple media formats and producing both dynamic and static assetsExcellent organization and communication skillsAble to present concepts and be a team player to achieve the correct design solutionMust be passionate about technology, design and communicationsStrong work ethic and ability to work with minimal supervision and under tight deadlinesStrong attention to detailConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Toronto Central, Ontario
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Sr. Analyst, Loyalty Spend Analytics will be responsible for the development of descriptive, diagnostic, prescriptive and predictive analytics & insights in-support of Air Canada’s loyalty marketing and CRM programs, reporting to the Manager – Loyalty Spend Analytics. The individual will establish collaborative relationships with internal stakeholders in Marketing, Partnership Management, Product & CRM teams, understanding key business issues and proactively providing insight guidance and subject matter expertise. This data science role specifically focuses on Air Canada’s CRM activities, and involves : (1) understanding & leveraging relevant Air Canada and Loyalty customer data assets, (2) understanding and helping to define and solve critical business problems, (3) designing campaign measurement strategies, and (4) supporting and developing key analysis/insights and models/segmentations to address business opportunities in alignment with Air Canada’s marketing strategies in support of our network and broader loyalty offerings. The role will serve to deepen Air Canada’s customer understanding, predict customer behaviours and measure investment effectiveness. The role requires knowledge and practical experience in data science with the application of data analytics and statistical/modeling/machine learning techniques to large data sets to drive the development of actionable insights that ultimately create business results.  Required SkillsAnalyticsRun existing code/processes, ability to modify for variations on specificationsProvide analytical outputs including insights and summaryMaintain segmentations/trackers/modelsAble to tackle business problems requiring new analytic approaches and/or data sets, with minimal guidanceBuild models, segmentations, trackers with minimal guidanceProposes analytical solutions and shows creativity in solving business problemsProduces work of high quality standard on a consistent basisBusiness & Data KnowledgeAdvanced knowledge of all data assets and processes relevant to core business supportedSolid understanding of business area supported and their business objectives and can propose recommendations to create value within your supported line of businessWith guidance, integrates data across business areas in providing analytic solutions to your business areaHas the ability to turn analytical work and insights into actionable business application with resultsHas the ability to influence and improve business decisionsCommunicationDesign and present analysis to cascade analytical results and insightsResponsible for day-to-day contact with your business areaPresenting, typically to peers and next level managementProvide initial information & analytic approach for most internal questions from your business areaShared learnings – develop and present case studies with storytelling aptitudesHas the ability to synthesise analytical work and insights to extract key messagesDemonstrate ownership and respect in your own fieldTeam WorkFlex workload to support internal team membersProvide cover for absent team members for tasksGenerate ideas for continuous improvement that benefit the teamQuality check analysis for colleaguesProvides guidance, coaching and direction to other colleagues to improve and make overall team betterStrong contributor to the teamProject ManagementManages own work loadAdvises manager of any potential issues, proposing potential solutionsLead short term analytics planning sessions with business stakeholdersAble to manage smaller scale analytic projects including development of basic project plan, tracking & stakeholder managementQualifications Technical: Relational data warehouse skills (i.e. SQL) and experience mining them; using and developing business intelligence tools (e.g. Power BI); statistical coding expert ideally in Azure/Databricks/Snowflake environment with Python or PySparks; a strong demonstrated background in applied statistical analysis - specifically targeted marketing applications and signal generation; advanced modeling & machine learning experience; understanding of direct marketing theory (experimental design) and marketing program measurement;  expertise in defining data-driven customer strategies based on analytics and insights, lifecycle approaches, segmented messages and offers, etc.; ability to interpret research, extract and communicate insights that are business results focused; ability to draw conclusions and use critical thinking to validate outputs; develop a deep understanding of Air Canada’s data assets and identify opportunities for improvements and development; and drive innovation throughout the insights process by proactively seeking out new, innovative and agile analytics techniques; General Skills:  Strong oral and written skills to communicate complex data and analysis in a simple way; attention to detail, excellent analytical, problem-solving and trouble-shooting skills and a natural interest in understanding and explaining consumer behaviour; good client liaison skills – able to work collaboratively and in partnership to deliver high quality data solutions; responds resourcefully and shows nimbleness when faced with new challenges and demands; effectively manages the pressures and complexities of various highly dynamic situations; Ability to effectively manage multiple assignments at once moves forward positively and productively under conditions of change or uncertainty. Strong business acumen is essential.Education: Graduate degree (or equivalent experience) preferred in statistics, mathematics, BI, economics, or other quantitative fieldsExperience: 3+ years of analytical and data mining experience; 2+ years of CRM / Loyalty experience; 3+ years in the travel, retail, financial or loyalty sector an asset.Mandatory Covid-19 Vaccination Required as of October 31st 2021Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Sr. Analyst, Loyalty Spend Analytics will be responsible for the development of descriptive, diagnostic, prescriptive and predictive analytics & insights in-support of Air Canada’s loyalty marketing and CRM programs, reporting to the Manager – Loyalty Spend Analytics. The individual will establish collaborative relationships with internal stakeholders in Marketing, Partnership Management, Product & CRM teams, understanding key business issues and proactively providing insight guidance and subject matter expertise. This data science role specifically focuses on Air Canada’s CRM activities, and involves : (1) understanding & leveraging relevant Air Canada and Loyalty customer data assets, (2) understanding and helping to define and solve critical business problems, (3) designing campaign measurement strategies, and (4) supporting and developing key analysis/insights and models/segmentations to address business opportunities in alignment with Air Canada’s marketing strategies in support of our network and broader loyalty offerings. The role will serve to deepen Air Canada’s customer understanding, predict customer behaviours and measure investment effectiveness. The role requires knowledge and practical experience in data science with the application of data analytics and statistical/modeling/machine learning techniques to large data sets to drive the development of actionable insights that ultimately create business results.  Required SkillsAnalyticsRun existing code/processes, ability to modify for variations on specificationsProvide analytical outputs including insights and summaryMaintain segmentations/trackers/modelsAble to tackle business problems requiring new analytic approaches and/or data sets, with minimal guidanceBuild models, segmentations, trackers with minimal guidanceProposes analytical solutions and shows creativity in solving business problemsProduces work of high quality standard on a consistent basisBusiness & Data KnowledgeAdvanced knowledge of all data assets and processes relevant to core business supportedSolid understanding of business area supported and their business objectives and can propose recommendations to create value within your supported line of businessWith guidance, integrates data across business areas in providing analytic solutions to your business areaHas the ability to turn analytical work and insights into actionable business application with resultsHas the ability to influence and improve business decisionsCommunicationDesign and present analysis to cascade analytical results and insightsResponsible for day-to-day contact with your business areaPresenting, typically to peers and next level managementProvide initial information & analytic approach for most internal questions from your business areaShared learnings – develop and present case studies with storytelling aptitudesHas the ability to synthesise analytical work and insights to extract key messagesDemonstrate ownership and respect in your own fieldTeam WorkFlex workload to support internal team membersProvide cover for absent team members for tasksGenerate ideas for continuous improvement that benefit the teamQuality check analysis for colleaguesProvides guidance, coaching and direction to other colleagues to improve and make overall team betterStrong contributor to the teamProject ManagementManages own work loadAdvises manager of any potential issues, proposing potential solutionsLead short term analytics planning sessions with business stakeholdersAble to manage smaller scale analytic projects including development of basic project plan, tracking & stakeholder managementQualifications Technical: Relational data warehouse skills (i.e. SQL) and experience mining them; using and developing business intelligence tools (e.g. Power BI); statistical coding expert ideally in Azure/Databricks/Snowflake environment with Python or PySparks; a strong demonstrated background in applied statistical analysis - specifically targeted marketing applications and signal generation; advanced modeling & machine learning experience; understanding of direct marketing theory (experimental design) and marketing program measurement;  expertise in defining data-driven customer strategies based on analytics and insights, lifecycle approaches, segmented messages and offers, etc.; ability to interpret research, extract and communicate insights that are business results focused; ability to draw conclusions and use critical thinking to validate outputs; develop a deep understanding of Air Canada’s data assets and identify opportunities for improvements and development; and drive innovation throughout the insights process by proactively seeking out new, innovative and agile analytics techniques; General Skills:  Strong oral and written skills to communicate complex data and analysis in a simple way; attention to detail, excellent analytical, problem-solving and trouble-shooting skills and a natural interest in understanding and explaining consumer behaviour; good client liaison skills – able to work collaboratively and in partnership to deliver high quality data solutions; responds resourcefully and shows nimbleness when faced with new challenges and demands; effectively manages the pressures and complexities of various highly dynamic situations; Ability to effectively manage multiple assignments at once moves forward positively and productively under conditions of change or uncertainty. Strong business acumen is essential.Education: Graduate degree (or equivalent experience) preferred in statistics, mathematics, BI, economics, or other quantitative fieldsExperience: 3+ years of analytical and data mining experience; 2+ years of CRM / Loyalty experience; 3+ years in the travel, retail, financial or loyalty sector an asset.Mandatory Covid-19 Vaccination Required as of October 31st 2021Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Data Audience Analyst is responsible for all aspects of campaign targeting.  This role will require a thorough understanding of the data available within the data mart as well as building the documentation and mapping of this knowledge to support the Campaign Production team. Responsibilities:Develop campaign targeting logic and provide information to the campaign production team.Act as subject matter expert of the data mart.Participate in optimizing the campaign production process.Develop crediting logic and output crediting file.Work with the IT team, third parties and suppliers to develop business requirements solutions and recommend new tools or improvements.Proactively identify, design, and implement internal process improvements: automate manual processes, optimize data delivery, re-design for greater scalability, etc.Strategize on the build of optimal extraction, transformation, and loading of data from a wide variety of data sources.Combine data from different data sources using a variety of tools.Conduct quality checks on the targeted data before releasing to the Campaign production team.Build documentation and mapping of the data sources.Collaborate with the team for peer review.Train, support, and guide team members to understand the data mart. Develop and provide list pulls to the business.Schedule, automate and monitor recurring notifications.Manage expectations and educate internal business units, agencies, and partners on targeting.Qualifications University degree in Computer Science, Informatics, Information Systems, or another related field (or equivalent work experience).Minimum of 5 years of Experience with technologies and processes for marketing platforms:Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL).Adobe Marketing Cloud, Oracle, Unix/Linux, Teradata Applications. Knowledge of SessionM application, Airline data, and analytics a plusExperience with marketing campaign design and implementationExperience with technologies and processes for content management systems, digital asset management software, web content management a plus.Experience building and optimizing data extractions.Strong written and verbal communication skills.Strong organizational skills.Demonstrated mentoring and coaching capabilities.Excellent interpersonal skills and aptitude to motivate and engage with colleagues, agencies, and partners.Comfort working independently and within a team environment assisting colleagues.Experience managing direct reports.Attention to detail and accuracy; ability to manage multiple projects concurrently.High level of ingenuity, problem solving, creativity and initiative.Ability to be assertive and manage conflict, working under minimal supervision.Adaptable, open-minded and ability to think strategically.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Data Audience Analyst is responsible for all aspects of campaign targeting.  This role will require a thorough understanding of the data available within the data mart as well as building the documentation and mapping of this knowledge to support the Campaign Production team. Responsibilities:Develop campaign targeting logic and provide information to the campaign production team.Act as subject matter expert of the data mart.Participate in optimizing the campaign production process.Develop crediting logic and output crediting file.Work with the IT team, third parties and suppliers to develop business requirements solutions and recommend new tools or improvements.Proactively identify, design, and implement internal process improvements: automate manual processes, optimize data delivery, re-design for greater scalability, etc.Strategize on the build of optimal extraction, transformation, and loading of data from a wide variety of data sources.Combine data from different data sources using a variety of tools.Conduct quality checks on the targeted data before releasing to the Campaign production team.Build documentation and mapping of the data sources.Collaborate with the team for peer review.Train, support, and guide team members to understand the data mart. Develop and provide list pulls to the business.Schedule, automate and monitor recurring notifications.Manage expectations and educate internal business units, agencies, and partners on targeting.Qualifications University degree in Computer Science, Informatics, Information Systems, or another related field (or equivalent work experience).Minimum of 5 years of Experience with technologies and processes for marketing platforms:Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL).Adobe Marketing Cloud, Oracle, Unix/Linux, Teradata Applications. Knowledge of SessionM application, Airline data, and analytics a plusExperience with marketing campaign design and implementationExperience with technologies and processes for content management systems, digital asset management software, web content management a plus.Experience building and optimizing data extractions.Strong written and verbal communication skills.Strong organizational skills.Demonstrated mentoring and coaching capabilities.Excellent interpersonal skills and aptitude to motivate and engage with colleagues, agencies, and partners.Comfort working independently and within a team environment assisting colleagues.Experience managing direct reports.Attention to detail and accuracy; ability to manage multiple projects concurrently.High level of ingenuity, problem solving, creativity and initiative.Ability to be assertive and manage conflict, working under minimal supervision.Adaptable, open-minded and ability to think strategically.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Toronto Central, Ontario
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  The Lead, Customer and Lifecycle Management Analytics is a senior data science role within the Customer Analytics team reporting to the Director, Customer & LCM Analytics.  The candidate will demonstrate technical and subject matter expert with a strong focus on the Air Canada customer, Aeroplan member and lifecycle management by understanding, defining, and solving key business problems and identifying business opportunities in alignment with Air Canada’s loyalty and marketing objectives.  The role will serve to deepen Air Canada’s customer understanding, predict customer behaviors, and measure investment effectiveness.   The successful candidate is a highly motivated individual with knowledge and practical experience in the application of data analytics, statistical modeling and machine learning techniques to large data sets. This position may be located in Montreal or Toronto. Principal Responsibilities:Develop customer signals that will have a direct and measurable impact on business decisions and marketing actions through profiling, segmentation, smart analytics, and advanced analytic enginesDevelop journey-based analytical solutions to support personalization strategies across all stages of the customer lifecycle (acquisition, cross-sell, upsell, retention, churn, etc.) and across all channelsCreate effective profit-based segmentation models that decrease costs and maximize marginEstablish collaborative relationships with internal stakeholders understanding key business issues and proactively providing thought leadership, insight guidance and subject matter expertiseBe the recognized go-to expert for internal and external clients in the understanding and application of Air Canada’s data assets as they pertain to our membersOversee the development of data requirements and measurement plans that accurately measure the success of CRM initiatives, execute on these plans and present effectively to key stakeholdersResponsible for overall project management including timelines, providing cross-functional stakeholder updates, and getting alignment at key decision pointsCoach others on analytical processes, techniques and codingDemonstrate initiative, a strong commitment to achieving meaningful results, and act on opportunities to create valueRespond resourcefully and show nimbleness when faced with new challenges and demands and move forward positively and productively under conditions of change or uncertaintyQualifications Master’s degree or equivalent experience in a quantitative field (e.g. mathematics, applied statistics, BI, econometrics, computer science, operations research, etc.) is required. Strong business acumen is essential5+ years of demonstrated experience using data to solve business problems leveraging advanced statistical analytics like regression-based predictive modeling, segmentation, cluster analysis, decision trees, etc.3+ years of CRM/Loyalty experience3+ years developing advanced AI/ML models for business application 1-2 years of experience in the application of analytical assets (data and models) for targeting through digital marketing channels and/or development of attribution or marketing mix models in support of digital performance and optimizationExperience using business intelligence reporting tools, PowerBI an assetExpert knowledge of Databricks, Snowflake or other analytical platformsExpert coding level in at least two of the following languages: SAS, SQL, R, Python, Pyspark and working knowledge of cloud environmentsAbility to draw conclusions and use critical thinking to validate outputsExcellent analytical, problem-solving and trouble-shooting skillsGood client liaison skills – able to work collaboratively and in partnership to deliver high quality data solutionsPassionate about the execution of ideas and strong attention to detailA high aptitude for problem solving and a natural interest in understanding and explaining consumer behavior / business performanceStrong written and verbal communication skills with the ability to interpret and present results professionally Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  The Lead, Customer and Lifecycle Management Analytics is a senior data science role within the Customer Analytics team reporting to the Director, Customer & LCM Analytics.  The candidate will demonstrate technical and subject matter expert with a strong focus on the Air Canada customer, Aeroplan member and lifecycle management by understanding, defining, and solving key business problems and identifying business opportunities in alignment with Air Canada’s loyalty and marketing objectives.  The role will serve to deepen Air Canada’s customer understanding, predict customer behaviors, and measure investment effectiveness.   The successful candidate is a highly motivated individual with knowledge and practical experience in the application of data analytics, statistical modeling and machine learning techniques to large data sets. This position may be located in Montreal or Toronto. Principal Responsibilities:Develop customer signals that will have a direct and measurable impact on business decisions and marketing actions through profiling, segmentation, smart analytics, and advanced analytic enginesDevelop journey-based analytical solutions to support personalization strategies across all stages of the customer lifecycle (acquisition, cross-sell, upsell, retention, churn, etc.) and across all channelsCreate effective profit-based segmentation models that decrease costs and maximize marginEstablish collaborative relationships with internal stakeholders understanding key business issues and proactively providing thought leadership, insight guidance and subject matter expertiseBe the recognized go-to expert for internal and external clients in the understanding and application of Air Canada’s data assets as they pertain to our membersOversee the development of data requirements and measurement plans that accurately measure the success of CRM initiatives, execute on these plans and present effectively to key stakeholdersResponsible for overall project management including timelines, providing cross-functional stakeholder updates, and getting alignment at key decision pointsCoach others on analytical processes, techniques and codingDemonstrate initiative, a strong commitment to achieving meaningful results, and act on opportunities to create valueRespond resourcefully and show nimbleness when faced with new challenges and demands and move forward positively and productively under conditions of change or uncertaintyQualifications Master’s degree or equivalent experience in a quantitative field (e.g. mathematics, applied statistics, BI, econometrics, computer science, operations research, etc.) is required. Strong business acumen is essential5+ years of demonstrated experience using data to solve business problems leveraging advanced statistical analytics like regression-based predictive modeling, segmentation, cluster analysis, decision trees, etc.3+ years of CRM/Loyalty experience3+ years developing advanced AI/ML models for business application 1-2 years of experience in the application of analytical assets (data and models) for targeting through digital marketing channels and/or development of attribution or marketing mix models in support of digital performance and optimizationExperience using business intelligence reporting tools, PowerBI an assetExpert knowledge of Databricks, Snowflake or other analytical platformsExpert coding level in at least two of the following languages: SAS, SQL, R, Python, Pyspark and working knowledge of cloud environmentsAbility to draw conclusions and use critical thinking to validate outputsExcellent analytical, problem-solving and trouble-shooting skillsGood client liaison skills – able to work collaboratively and in partnership to deliver high quality data solutionsPassionate about the execution of ideas and strong attention to detailA high aptitude for problem solving and a natural interest in understanding and explaining consumer behavior / business performanceStrong written and verbal communication skills with the ability to interpret and present results professionally Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Commercial Communications Specialist is responsible for effectively and consistently delivering digital, social media, and print creative copy for marketing and advertising assets within the Linguistic Solutions team for Air Canada in French, reflecting English content.  The incumbent is highly proficient at creative copy development and proofreading and can manage multiple projects at a time from concept through to completion. They understand how to visually communicate the brand in storytelling and retail environments, the importance of paying attention to detail, and are extremely organized. While some projects may require the use of external resources, this role is expected to be hands-on.  Key Functions & AccountabilitiesEffectively communicate and collaborate with the Air Canada Brand group (Creative Studio, Marketing — route support, product, social media, e-commerce, sponsorships and events, sales communications, Aeroplan — other partners), and external agency partners to craft the content and brand voice for use across multimedia channels including digital, social media and print. Ensure the output communicates desired message within marketing brief, brand guidelines and culture.Deliver copywriting solutions in French that reinforce Air Canada’s brand voice that merry with the visual elements to achieve desired brief objectives. Use creative translation techniques to capture the tone of Marketing copy when translating from English to French.Interpret, gain and communicate insights on competitor activity to inform messaging directionGenerate multiple concepts for a campaign or project. Manage multiple projects at a time from concept through to completion ensuring to meet priorities, deadlines and strategy for each project.Manage editorial calendars, obtain approvals and post content to creative delivery system.Provide quality control over projects to ensure brand voice consistency.Manage any freelance resources as required to complete projects on time, budget and strategy.Other duties as assigned.Qualifications Must have 3-5 years’ experience in advertising, marketing or mass communications.Bachelors’ Degree or Diploma in creative writing, translation or related field from a recognized institution. Ability to effectively communicate across multiple media formats and producing both dynamic and static assets.Ability to familiarize yourself with technical or industry topics in a timely manner.Possess experience in search engine optimization, digital advertising, user experience and user interface experience.Exceptional writing skills in both French and English.Deftly manage and appreciate constructive criticism.Must be passionate about technology, design and communications.Must be keenly interested in overall creative and digital ecosystem.Able to present concepts and be a team player to achieve the correct copywriting solution.Strong work ethic and ability to work with minimal supervision and under tight deadlines.Strong attention to detail. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Commercial Communications Specialist is responsible for effectively and consistently delivering digital, social media, and print creative copy for marketing and advertising assets within the Linguistic Solutions team for Air Canada in French, reflecting English content.  The incumbent is highly proficient at creative copy development and proofreading and can manage multiple projects at a time from concept through to completion. They understand how to visually communicate the brand in storytelling and retail environments, the importance of paying attention to detail, and are extremely organized. While some projects may require the use of external resources, this role is expected to be hands-on.  Key Functions & AccountabilitiesEffectively communicate and collaborate with the Air Canada Brand group (Creative Studio, Marketing — route support, product, social media, e-commerce, sponsorships and events, sales communications, Aeroplan — other partners), and external agency partners to craft the content and brand voice for use across multimedia channels including digital, social media and print. Ensure the output communicates desired message within marketing brief, brand guidelines and culture.Deliver copywriting solutions in French that reinforce Air Canada’s brand voice that merry with the visual elements to achieve desired brief objectives. Use creative translation techniques to capture the tone of Marketing copy when translating from English to French.Interpret, gain and communicate insights on competitor activity to inform messaging directionGenerate multiple concepts for a campaign or project. Manage multiple projects at a time from concept through to completion ensuring to meet priorities, deadlines and strategy for each project.Manage editorial calendars, obtain approvals and post content to creative delivery system.Provide quality control over projects to ensure brand voice consistency.Manage any freelance resources as required to complete projects on time, budget and strategy.Other duties as assigned.Qualifications Must have 3-5 years’ experience in advertising, marketing or mass communications.Bachelors’ Degree or Diploma in creative writing, translation or related field from a recognized institution. Ability to effectively communicate across multiple media formats and producing both dynamic and static assets.Ability to familiarize yourself with technical or industry topics in a timely manner.Possess experience in search engine optimization, digital advertising, user experience and user interface experience.Exceptional writing skills in both French and English.Deftly manage and appreciate constructive criticism.Must be passionate about technology, design and communications.Must be keenly interested in overall creative and digital ecosystem.Able to present concepts and be a team player to achieve the correct copywriting solution.Strong work ethic and ability to work with minimal supervision and under tight deadlines.Strong attention to detail. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
    • Dorval, Québec
    • Permanent
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Status Marketing Manager position focuses on the development, execution and monitoring of Aeroplan Elite Status communications campaigns. This individual will support in planning, implementing and deploying a full suite of direct-to-member communications. The Status Marketing Manager will support collaboration with internal stakeholders as well as agency partners on various status marketing initiatives to achieve short- and long-term objectives.  He/she must manage multiple priorities while working within a complex, multi-stakeholder environment to deliver against deadlines.Support the Status Marketing team members with the day-to-day operations of Air Canada’s Loyalty program, including responding to queries.Develop and support the management of relationships with multiple internal stakeholders in support of the ongoing delivery of plans that meet the teams business objectives. Ability to draft product and communication briefs for changes to current Loyalty products and the launch of new Loyalty products and campaigns – inclusive of end-to-end campaign management from intake process to post-campaign analysis. Develop and manage process documentation and best practices for stakeholder contributions to the Status brands. Manage work being executed with agency partners and internal stakeholders to ensure seamless and well-coordinated campaigns.Manage the digital presence of the Status brands on Aircanada.ca and Air Canada app including product changes and annual content reviews. Support the development of business cases (when necessary).Perform ongoing benchmarking activities to support Status Marketing team analysis of strategy given market changes and competitive threats.Support the ongoing optimization of status program printed collateral. Help to execute content and creative updates across Aeroplan Elite Status and Air Canada Million Mile program kits.Communicate upcoming marketing and communications campaigns with other internal stakeholders including Airports, Contact Centres and Concierge to help ensure a seamless status experienceProvide ad-hoc assistance on project management, planning and execution activities, as needed.Along with the Manager, ensure that agency partners and internal stakeholders fully understand and consider Status positioning and priorities in other business lanes.  Support ongoing internal education and communication of shifting status objectives that could influence cross-functional campaigns.Help to develop new ideas and ways of working that serve to improve the overall quality and delivery of Status campaigns.Support category/competitive monitoring and reporting. Provide reporting to key stakeholders.Work with Customer Relations, Call Centres and Concierge to manage ad-hoc customer requests and escalations.Manage proofreading and revision activities to ensure the accuracy of communications, both internal and externalPosition will require travel.Qualifications Good understanding of marketing strategy and communications channels.Good creative evaluation skills and ideation capabilities.Understanding of loyalty marketing an asset.Ability to communicate in both written and oral English and French at an advanced level.Strong copy-editing skills and attention to detail. Strong presentation and interpersonal skills.Ability to work independently as part of a team.Good administrative, prioritization and organization skills with the ability to work under pressure on multiple projects with tight deadlines.  Good analytical skills and ability to report findings and support broader team to find effective solutions to drive marketing and communications strategies.Strong research abilities and the ability to provide ongoing benchmarking of competitor loyalty products, services and communications. Education:Bachelor’s degree in Marketing or related field Experience: University degree combined with 3-4 years of marketing and communications experience. Previous work experience in airline loyalty and/or travel industry an assetFrench an asset Interview Process:Upon successful review of the candidate’s application, the candidate will be subject to a written and verbal test to be performed in French and English.  TEAM STRUCTURE (structure & title only)The Status Marketing Manager position sits within the Promotional Marketing team. Does not have any direct reports. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Status Marketing Manager position focuses on the development, execution and monitoring of Aeroplan Elite Status communications campaigns. This individual will support in planning, implementing and deploying a full suite of direct-to-member communications. The Status Marketing Manager will support collaboration with internal stakeholders as well as agency partners on various status marketing initiatives to achieve short- and long-term objectives.  He/she must manage multiple priorities while working within a complex, multi-stakeholder environment to deliver against deadlines.Support the Status Marketing team members with the day-to-day operations of Air Canada’s Loyalty program, including responding to queries.Develop and support the management of relationships with multiple internal stakeholders in support of the ongoing delivery of plans that meet the teams business objectives. Ability to draft product and communication briefs for changes to current Loyalty products and the launch of new Loyalty products and campaigns – inclusive of end-to-end campaign management from intake process to post-campaign analysis. Develop and manage process documentation and best practices for stakeholder contributions to the Status brands. Manage work being executed with agency partners and internal stakeholders to ensure seamless and well-coordinated campaigns.Manage the digital presence of the Status brands on Aircanada.ca and Air Canada app including product changes and annual content reviews. Support the development of business cases (when necessary).Perform ongoing benchmarking activities to support Status Marketing team analysis of strategy given market changes and competitive threats.Support the ongoing optimization of status program printed collateral. Help to execute content and creative updates across Aeroplan Elite Status and Air Canada Million Mile program kits.Communicate upcoming marketing and communications campaigns with other internal stakeholders including Airports, Contact Centres and Concierge to help ensure a seamless status experienceProvide ad-hoc assistance on project management, planning and execution activities, as needed.Along with the Manager, ensure that agency partners and internal stakeholders fully understand and consider Status positioning and priorities in other business lanes.  Support ongoing internal education and communication of shifting status objectives that could influence cross-functional campaigns.Help to develop new ideas and ways of working that serve to improve the overall quality and delivery of Status campaigns.Support category/competitive monitoring and reporting. Provide reporting to key stakeholders.Work with Customer Relations, Call Centres and Concierge to manage ad-hoc customer requests and escalations.Manage proofreading and revision activities to ensure the accuracy of communications, both internal and externalPosition will require travel.Qualifications Good understanding of marketing strategy and communications channels.Good creative evaluation skills and ideation capabilities.Understanding of loyalty marketing an asset.Ability to communicate in both written and oral English and French at an advanced level.Strong copy-editing skills and attention to detail. Strong presentation and interpersonal skills.Ability to work independently as part of a team.Good administrative, prioritization and organization skills with the ability to work under pressure on multiple projects with tight deadlines.  Good analytical skills and ability to report findings and support broader team to find effective solutions to drive marketing and communications strategies.Strong research abilities and the ability to provide ongoing benchmarking of competitor loyalty products, services and communications. Education:Bachelor’s degree in Marketing or related field Experience: University degree combined with 3-4 years of marketing and communications experience. Previous work experience in airline loyalty and/or travel industry an assetFrench an asset Interview Process:Upon successful review of the candidate’s application, the candidate will be subject to a written and verbal test to be performed in French and English.  TEAM STRUCTURE (structure & title only)The Status Marketing Manager position sits within the Promotional Marketing team. Does not have any direct reports. Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted

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