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      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  We are seeking a highly skilled and motivated Propulsion Engineer to join Air Canada Maintenance. The qualified incumbent will be responsible for the management of the maintenance program and configuration of the assigned engine and/or auxiliary power unit (APU) type. This includes engineering support for installed engines as well as un-installed engines. This position will report to the Manager, Propulsion Engineering.   Establish technical, airworthiness and operational standards for propulsion systems including core engine and propulsion system line replaceable unit (LRU) components.Develop ‘on-wing’ and ‘off-wing’ engine maintenance programs to ensure the propulsion system's performance meets customer and / or corporate objectives for cost and reliability.Monitor engine fleet performance through health monitoring tools, pilot reports maintenance defects and shop visit reports, making required changes in the configuration or maintenance program in support of corporate objectives for cost and reliability.Proactively identify and implement improvement opportunities in cost of ownership and propulsion system reliability through modifications, repair development and/or maintenance program optimization.Provide workscopes to the Maintenance Repair Organization (MRO) based on the off-wing maintenance program for individual engines as well as for associated components.Interface with the MRO to follow and support the engines under repair at the MRO's facility.Assist the commercial team in developing engine maintenance budgets and monitor engine shop visits to ensure costs are controlled and budgets are met.Investigate and prepare reports on incidents or accidents caused by powerplant malfunction or failures.Act as technical liaison with engine manufacturers and other Original Equipment Manufacturers (OEM).Provide 24 X 7 availability in support of airframe and line maintenance rectification of propulsion system defects.Qualifications Recognized bachelor degree in mechanical, aeronautical or aerospace engineering OR equivalent educational qualifications for eligibility to become an Airworthiness Engineering Organization (AEO) delegate Excellent organizational, time management and prioritization skills Excellent communication skills, both written and oral in English - French is an assetSound judgment and initiativeWillingness to be on call and to work extended hoursWillingness to travelAbility to deal effectively with internal and external CustomersStrong analytical and problem-solving skillsAbility to work without direct supervisionKnowledge of most commonly used PC software including Office applications AssetsIn depth knowledge and relevant experience with aircraft propulsion systemsA current or prior Transport Canada recognized delegation (DE521) in the powerplant specialtyFamiliarity with Air Canada engineering processesKnowledge of turbomachinery hardware and common repair techniques Experience in creating and maintaining aero engine maintenance programs, build specifications and repair orders (workscopes).Experience in diagnosing and troubleshooting engine operational or performance issuesKnowledge of Air Canada computer systems.  Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required  Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.   Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  We are seeking a highly skilled and motivated Propulsion Engineer to join Air Canada Maintenance. The qualified incumbent will be responsible for the management of the maintenance program and configuration of the assigned engine and/or auxiliary power unit (APU) type. This includes engineering support for installed engines as well as un-installed engines. This position will report to the Manager, Propulsion Engineering.   Establish technical, airworthiness and operational standards for propulsion systems including core engine and propulsion system line replaceable unit (LRU) components.Develop ‘on-wing’ and ‘off-wing’ engine maintenance programs to ensure the propulsion system's performance meets customer and / or corporate objectives for cost and reliability.Monitor engine fleet performance through health monitoring tools, pilot reports maintenance defects and shop visit reports, making required changes in the configuration or maintenance program in support of corporate objectives for cost and reliability.Proactively identify and implement improvement opportunities in cost of ownership and propulsion system reliability through modifications, repair development and/or maintenance program optimization.Provide workscopes to the Maintenance Repair Organization (MRO) based on the off-wing maintenance program for individual engines as well as for associated components.Interface with the MRO to follow and support the engines under repair at the MRO's facility.Assist the commercial team in developing engine maintenance budgets and monitor engine shop visits to ensure costs are controlled and budgets are met.Investigate and prepare reports on incidents or accidents caused by powerplant malfunction or failures.Act as technical liaison with engine manufacturers and other Original Equipment Manufacturers (OEM).Provide 24 X 7 availability in support of airframe and line maintenance rectification of propulsion system defects.Qualifications Recognized bachelor degree in mechanical, aeronautical or aerospace engineering OR equivalent educational qualifications for eligibility to become an Airworthiness Engineering Organization (AEO) delegate Excellent organizational, time management and prioritization skills Excellent communication skills, both written and oral in English - French is an assetSound judgment and initiativeWillingness to be on call and to work extended hoursWillingness to travelAbility to deal effectively with internal and external CustomersStrong analytical and problem-solving skillsAbility to work without direct supervisionKnowledge of most commonly used PC software including Office applications AssetsIn depth knowledge and relevant experience with aircraft propulsion systemsA current or prior Transport Canada recognized delegation (DE521) in the powerplant specialtyFamiliarity with Air Canada engineering processesKnowledge of turbomachinery hardware and common repair techniques Experience in creating and maintaining aero engine maintenance programs, build specifications and repair orders (workscopes).Experience in diagnosing and troubleshooting engine operational or performance issuesKnowledge of Air Canada computer systems.  Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required  Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.   Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Do you want to seize an opportunity to let your coaching and facilitation skills shine through?Do you want to share your passion and make a difference in your job and in your life?Do you want to help us lead the Customer Service Training branch to cultivate an even better learning environment?Job Overview Our skilled Trainers embrace their role as a Coach, assisting Station Attendants and Lead Station Attendants to achieve their potential while delivering superior classroom and on the job training. Strong interpersonal skills and coaching abilities dominate as they educate and motivate while quickly adapting to change. Our Trainers model a positive, motivating and customer-focused attitude for their colleagues while showcasing their strong problem-solving and multi-tasking skills. Reporting to the Training Delivery Manager, Ramp and Baggage, the Trainer will be responsible for the preparation, delivery and recordkeeping of safety, technical and non-technical classroom training for Aircraft Services. They will provide on the job training, classroom facilitation, coaching and support, and will participate in meetings and workshops as required.Qualifications  RequirementsMandatory Covid-19 Vaccination Required as of October 31st, 2021Knowledge of Airport processes.Aircraft Services background and experience.Excellent communication skills both written and verbal.Exceptional organization skills.Strong leadership skills.Good problem solving and conflict resolution skillsMotivated and enthusiastic team player and ability to work independently with minimal supervision.Highly flexible and adaptable.Willingness and ability to travel.Good time management skills.Strong facilitation and presentation skillsA valid driver’s licenseProficiency in Word, Excel and Power PointPrevious experience in Training DeliveryKnowledge of Adult learning methodologiesConditions of EmploymentPass background and security clearances to obtain an Airport Restricted Area Pass.Ability to acquire and maintain a valid Airside Vehicle Operations Permit (AVOP) license.Successfully pass training courses and testing.LINGUISTIC REQUIREMENTSBased on equal qualifications, preference will be given to bilingual candidates. At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted. 
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Do you want to seize an opportunity to let your coaching and facilitation skills shine through?Do you want to share your passion and make a difference in your job and in your life?Do you want to help us lead the Customer Service Training branch to cultivate an even better learning environment?Job Overview Our skilled Trainers embrace their role as a Coach, assisting Station Attendants and Lead Station Attendants to achieve their potential while delivering superior classroom and on the job training. Strong interpersonal skills and coaching abilities dominate as they educate and motivate while quickly adapting to change. Our Trainers model a positive, motivating and customer-focused attitude for their colleagues while showcasing their strong problem-solving and multi-tasking skills. Reporting to the Training Delivery Manager, Ramp and Baggage, the Trainer will be responsible for the preparation, delivery and recordkeeping of safety, technical and non-technical classroom training for Aircraft Services. They will provide on the job training, classroom facilitation, coaching and support, and will participate in meetings and workshops as required.Qualifications  RequirementsMandatory Covid-19 Vaccination Required as of October 31st, 2021Knowledge of Airport processes.Aircraft Services background and experience.Excellent communication skills both written and verbal.Exceptional organization skills.Strong leadership skills.Good problem solving and conflict resolution skillsMotivated and enthusiastic team player and ability to work independently with minimal supervision.Highly flexible and adaptable.Willingness and ability to travel.Good time management skills.Strong facilitation and presentation skillsA valid driver’s licenseProficiency in Word, Excel and Power PointPrevious experience in Training DeliveryKnowledge of Adult learning methodologiesConditions of EmploymentPass background and security clearances to obtain an Airport Restricted Area Pass.Ability to acquire and maintain a valid Airside Vehicle Operations Permit (AVOP) license.Successfully pass training courses and testing.LINGUISTIC REQUIREMENTSBased on equal qualifications, preference will be given to bilingual candidates. At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted. 
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are currently looking for a dynamic individual to develop, deliver and maintain applications as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology and practices for evolution of processes & optimization of applications. This position reports to the Manager, Application Development and Maintenance. Work closely with relevant stakeholders to collect and use information for improved operational performanceReviewing and analyzing data from multiple internal and external stakeholdersCommunicating analysis results and making recommendations to relevant stakeholdersProvide support for the business analysis and technology/business integration effortsConduct requirement and systems analysis and translate business requirementsSupport multiple working methodologies such as agileSupport in creating business casesSupport Planning and monitoring processesProvide management with economic impact and compliance issues surrounding key business decisions Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesProvide back up support for various scheduling/Revenue Management applicationsQualifications 3-5 years of IT technology or operations experience in a large company would be an asset A relevant University degree/technical certification, and/or relevant experience commensurate to the roleExceptional analytical, organizational and communication skillsSelf-motivated and independent workerPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsGood knowledge of implemented web/ application initiatives.Ability to following processes and directivesKnowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills.Scheduling and Revenue Management expertise is a plus.Flexibility and willingness to work extended hours, when required Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are currently looking for a dynamic individual to develop, deliver and maintain applications as per desired technology architecture and business requirements while ensuring highest quality of end-products through introduction of new tools, technology and practices for evolution of processes & optimization of applications. This position reports to the Manager, Application Development and Maintenance. Work closely with relevant stakeholders to collect and use information for improved operational performanceReviewing and analyzing data from multiple internal and external stakeholdersCommunicating analysis results and making recommendations to relevant stakeholdersProvide support for the business analysis and technology/business integration effortsConduct requirement and systems analysis and translate business requirementsSupport multiple working methodologies such as agileSupport in creating business casesSupport Planning and monitoring processesProvide management with economic impact and compliance issues surrounding key business decisions Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processesProvide back up support for various scheduling/Revenue Management applicationsQualifications 3-5 years of IT technology or operations experience in a large company would be an asset A relevant University degree/technical certification, and/or relevant experience commensurate to the roleExceptional analytical, organizational and communication skillsSelf-motivated and independent workerPossess investigative nature and be self-motivatedResults oriented with proactive and methodical approach to problem solvingAble to multi-task and work under pressure against tight deadlines and changing prioritiesMust be a team player with ability to work closely with diverse groups and working stylesAbility to establish and maintain effective business relationshipsGood knowledge of implemented web/ application initiatives.Ability to following processes and directivesKnowledge with User Acceptance Testing, Quality assurance testing, and has impact assessments skills.Scheduling and Revenue Management expertise is a plus.Flexibility and willingness to work extended hours, when required Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is presently looking for for a dynamic individual to fill a permanent full- time position as of a Ground Support Equipment (GSE) Mechanic.The GSE maintenance professionals should have the following skill sets:Knowledge of drive-trains, diesel and gasoline engines, propane fuel systems, complex electrical and hydraulic systems, and metal fabrication and welding.Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, high stress environment.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st, 2021High School diploma.Must have CPA Card: 1st, 2nd, or 3rd level Mechanic OR Red SealValid Automotive Service Technician, Commercial Transport Mechanic or Heavy Duty Mechanic trades certification.Inter-Provincial Red Seal. A minimum of five (5) years experience in the trade.Able to successfully pass the pre-employment qualifying exam.Ability to pass security clearance and obtain the Restricted area identity card (RAIC).  Please refer to Transport Canada site for more detailsEmployees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test an are expected to be free of any intoxicating substances.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.AssetsAdvanced Fuel Injection & Diesel Engine Tune-Up certificates/licenses.Air Conditioning and Refrigeration certificates/licenses.Propane Fuel Systems certificates/licenses.Automotive Inspection certificate/licenses.Previous experience maintaining mobile ground power (generators), air conditioners (up to 110 ton), air start units (compressors up to 250 cfm), but will also consider experience in Farm or Heavy Industrial equipment.Current security clearanceLinguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is presently looking for for a dynamic individual to fill a permanent full- time position as of a Ground Support Equipment (GSE) Mechanic.The GSE maintenance professionals should have the following skill sets:Knowledge of drive-trains, diesel and gasoline engines, propane fuel systems, complex electrical and hydraulic systems, and metal fabrication and welding.Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, high stress environment.Qualifications Mandatory Covid-19 Vaccination Required as of October 31st, 2021High School diploma.Must have CPA Card: 1st, 2nd, or 3rd level Mechanic OR Red SealValid Automotive Service Technician, Commercial Transport Mechanic or Heavy Duty Mechanic trades certification.Inter-Provincial Red Seal. A minimum of five (5) years experience in the trade.Able to successfully pass the pre-employment qualifying exam.Ability to pass security clearance and obtain the Restricted area identity card (RAIC).  Please refer to Transport Canada site for more detailsEmployees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test an are expected to be free of any intoxicating substances.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.AssetsAdvanced Fuel Injection & Diesel Engine Tune-Up certificates/licenses.Air Conditioning and Refrigeration certificates/licenses.Propane Fuel Systems certificates/licenses.Automotive Inspection certificate/licenses.Previous experience maintaining mobile ground power (generators), air conditioners (up to 110 ton), air start units (compressors up to 250 cfm), but will also consider experience in Farm or Heavy Industrial equipment.Current security clearanceLinguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The position is located at the Montreal Airport.  Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Position SummaryThe primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.The position is modeled after concierge service found in 5 star hotels.The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.Key Concierge ActivitiesIdentify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.Greet and assist all high value/high profile customers.Offer assistance for any special needs.Monitor connections and proactively initiate re-bookings as required.Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.Maintain and update Concierge library of reference material and daily log.Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.Qualifications Technical:Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.Superior knowledge of airline service information and airport procedures would be considered an asset.Strong knowledge of local city attractions, events, hotels, restaurants and services.Ticketing experience would be considered an asset.Behavioral:Excellent customer service skills.Strong desire to consistently exceed customer expectations while providing personalized service.Proactive, take charge attitude in resolving problems with creative solutions.Good sense of judgment in balancing customer interests with company policy.Superior leadership and people skills with a demonstrated ability to work as a team player.Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.Impeccable grooming, excellent organization skills, strong attention to detail.Excellent attendance record.Willing and able to work in a team environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements:This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or GreekDiversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The position is located at the Montreal Airport.  Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Position SummaryThe primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.The position is modeled after concierge service found in 5 star hotels.The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.Key Concierge ActivitiesIdentify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.Greet and assist all high value/high profile customers.Offer assistance for any special needs.Monitor connections and proactively initiate re-bookings as required.Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.Maintain and update Concierge library of reference material and daily log.Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.Qualifications Technical:Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.Superior knowledge of airline service information and airport procedures would be considered an asset.Strong knowledge of local city attractions, events, hotels, restaurants and services.Ticketing experience would be considered an asset.Behavioral:Excellent customer service skills.Strong desire to consistently exceed customer expectations while providing personalized service.Proactive, take charge attitude in resolving problems with creative solutions.Good sense of judgment in balancing customer interests with company policy.Superior leadership and people skills with a demonstrated ability to work as a team player.Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.Impeccable grooming, excellent organization skills, strong attention to detail.Excellent attendance record.Willing and able to work in a team environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements:This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or GreekDiversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Temporary
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. In anticipation of future openings Air Canada is now accepting applications for the below positions within System Operations Control: Flight Attendant Crew Scheduler (Unifor), reporting to the Cabin Crew Scheduling Manager This position will be located at the Operations Centre in Montreal. Paid training will be for a period of maximum 6 months. Should you be contacted for an interview, further information will be provided at that time.  This position is responsible for scheduling Cabin Personnel in accordance with contractual and Company regulations for all Air Canada operations.  Job Description Schedule Cabin Personnel in accordance with Company policy, Ministry of Transport (M.O.T) regulations or Canadian Union of Public Employees (CUPE) collective agreement. Monitor and action daily and future Cabin Personnel requirements. Re-schedule as necessary. Provide effective and timely communication with all Cabin Personnel as it relates to scheduling activity and schedule deviations. Compile management information. Analyze irregular operations and make effective scheduling decisions. Coordinate scheduling activities to achieve on time operational performance in concert with other operational departments. Interpret and administer the CUPE collective agreements. Qualifications Mandatory Covid-19 Vaccination Required as of October 31st, 2021Solid decision-making ability in high pressure situations Strong interpersonal, communication, analytical and organizational skills Demonstrated ability to maintain and monitor records effectively Experience with conflict resolution and problem solving Previous airline operational experience an assetPrevious Call Centre experience an asset Good computer skills; knowledge of RES III, NetLine, & Communicator is an asset Must work shifts, including midnights Ability to work under pressure with minimal supervision Must successfully complete and pass Initial Flight Attendant Crew Scheduling Training Program. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.  Linguistic Requirements: As Canada’s flag carrier, we’re proud to offer bilingual services. Candidates must speak both English and French fluently. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish.Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. In anticipation of future openings Air Canada is now accepting applications for the below positions within System Operations Control: Flight Attendant Crew Scheduler (Unifor), reporting to the Cabin Crew Scheduling Manager This position will be located at the Operations Centre in Montreal. Paid training will be for a period of maximum 6 months. Should you be contacted for an interview, further information will be provided at that time.  This position is responsible for scheduling Cabin Personnel in accordance with contractual and Company regulations for all Air Canada operations.  Job Description Schedule Cabin Personnel in accordance with Company policy, Ministry of Transport (M.O.T) regulations or Canadian Union of Public Employees (CUPE) collective agreement. Monitor and action daily and future Cabin Personnel requirements. Re-schedule as necessary. Provide effective and timely communication with all Cabin Personnel as it relates to scheduling activity and schedule deviations. Compile management information. Analyze irregular operations and make effective scheduling decisions. Coordinate scheduling activities to achieve on time operational performance in concert with other operational departments. Interpret and administer the CUPE collective agreements. Qualifications Mandatory Covid-19 Vaccination Required as of October 31st, 2021Solid decision-making ability in high pressure situations Strong interpersonal, communication, analytical and organizational skills Demonstrated ability to maintain and monitor records effectively Experience with conflict resolution and problem solving Previous airline operational experience an assetPrevious Call Centre experience an asset Good computer skills; knowledge of RES III, NetLine, & Communicator is an asset Must work shifts, including midnights Ability to work under pressure with minimal supervision Must successfully complete and pass Initial Flight Attendant Crew Scheduling Training Program. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.  Linguistic Requirements: As Canada’s flag carrier, we’re proud to offer bilingual services. Candidates must speak both English and French fluently. As Canada’s most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Danish, Dutch, Hindi, Punjabi and Turkish.Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  The current salary is $16/hr as per the collective agreement. Key Functions & Accountabilities :Anticipate and identify customer’s needs.Go above and beyond searching for ways to retain customers. Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances. Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer. Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.Perform other associated duties as required. Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021High school diploma or equivalent.Strong customer service background.Strong interpersonal and teamwork skills.Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidaysStrong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements : Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion : Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  The current salary is $16/hr as per the collective agreement. Key Functions & Accountabilities :Anticipate and identify customer’s needs.Go above and beyond searching for ways to retain customers. Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances. Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer. Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.Perform other associated duties as required. Qualifications Mandatory Covid-19 Vaccination Required as of October 31st 2021High school diploma or equivalent.Strong customer service background.Strong interpersonal and teamwork skills.Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidaysStrong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements : Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion : Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 

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