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      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Key Responsibilities:Establish and lead internal multi-branch committees to develop overall airport strategies consolidating commercial, customer service and financial objectives - Network Planning, Legal, Corporate Safety, & Environment, Finance, Strategic Purchasing & AirportsEstablish strategic relationships with senior AA leadership and act as primary interface between AAs, internal AC stakeholders and affiliates/CPA operators. Chair or participate in ACC’s/TSC’s/AAAC/IATA and subcommittees (excluding Fuel & Deicing – handled by technical subject matter experts from respective departments).Participation, evaluation and management of airport/terminal redevelopment projects with an understanding of the impact to AC operations.When appropriate, conduct analysis on airport process using data sources from both internal and external sources and make recommendations.Negotiate licenses, leases (new and renewals), permits and operating agreements when required, with AAs and other 3rd party landlords.Rates & Charges oversight.Activities:Ongoing site visits to build relationships and evaluate, monitor and support the operations and redevelopment projects.Prepare executive summaries and property estimates, AFC’s and NPV for internal fund approval purposes for all leases, operating agreements and letters of credit.Formulate and evaluate strategies for real estate transactions using qualitative and quantitative criteria.Ensure the proper application and implementation of the negotiated terms and conditions of the agreements.Coordinate opening/suspending/resumption/closing of stations.Prepare and manage annual budgets for each station.Monitor and initiate discussions with AAs on rates and charges methodologies and airport development and, where appropriate, the application and use of PFF/AIF/ALO agreements.Annual touchpoint with Jazz Leasing/Ops on space use (space audit).Monitor competitive OAL Alliance and Star Alliance activity.Support other Air Canada branches as requiredQualifications University degree in Commerce, Finance, Economics, Engineering or related field  Airport operations & planning experience – Terminal, Airside, Cargo & Baggage 1- 3 years of relevant experience such as in leasing, real estate and/or contract negotiationsExperience in developing and analyzing financial data Strong presentation and negotiation skills, Ability to build relationships with internal customers, while maintaining ability to challenge requirements for expansion, relocation, or taking on new space, and ability to successfully drive cost reduction initiativesStrong and effective interpersonal and communication skills, both verbal and written Ability to be assertive while maintaining diplomacy and political awarenessAbility to work independently under pressure Strong team orientationAbility to prioritize multiple projects simultaneously, respect and meet deadlines, make decisions and exercise sound judgment.Proficient in all Microsoft Office products with advanced MS Excel experienceMust be willing and able to travel frequentlyAirline experience an assetGerman, Mandarin, Spanish or Italian an asset Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Key Responsibilities:Establish and lead internal multi-branch committees to develop overall airport strategies consolidating commercial, customer service and financial objectives - Network Planning, Legal, Corporate Safety, & Environment, Finance, Strategic Purchasing & AirportsEstablish strategic relationships with senior AA leadership and act as primary interface between AAs, internal AC stakeholders and affiliates/CPA operators. Chair or participate in ACC’s/TSC’s/AAAC/IATA and subcommittees (excluding Fuel & Deicing – handled by technical subject matter experts from respective departments).Participation, evaluation and management of airport/terminal redevelopment projects with an understanding of the impact to AC operations.When appropriate, conduct analysis on airport process using data sources from both internal and external sources and make recommendations.Negotiate licenses, leases (new and renewals), permits and operating agreements when required, with AAs and other 3rd party landlords.Rates & Charges oversight.Activities:Ongoing site visits to build relationships and evaluate, monitor and support the operations and redevelopment projects.Prepare executive summaries and property estimates, AFC’s and NPV for internal fund approval purposes for all leases, operating agreements and letters of credit.Formulate and evaluate strategies for real estate transactions using qualitative and quantitative criteria.Ensure the proper application and implementation of the negotiated terms and conditions of the agreements.Coordinate opening/suspending/resumption/closing of stations.Prepare and manage annual budgets for each station.Monitor and initiate discussions with AAs on rates and charges methodologies and airport development and, where appropriate, the application and use of PFF/AIF/ALO agreements.Annual touchpoint with Jazz Leasing/Ops on space use (space audit).Monitor competitive OAL Alliance and Star Alliance activity.Support other Air Canada branches as requiredQualifications University degree in Commerce, Finance, Economics, Engineering or related field  Airport operations & planning experience – Terminal, Airside, Cargo & Baggage 1- 3 years of relevant experience such as in leasing, real estate and/or contract negotiationsExperience in developing and analyzing financial data Strong presentation and negotiation skills, Ability to build relationships with internal customers, while maintaining ability to challenge requirements for expansion, relocation, or taking on new space, and ability to successfully drive cost reduction initiativesStrong and effective interpersonal and communication skills, both verbal and written Ability to be assertive while maintaining diplomacy and political awarenessAbility to work independently under pressure Strong team orientationAbility to prioritize multiple projects simultaneously, respect and meet deadlines, make decisions and exercise sound judgment.Proficient in all Microsoft Office products with advanced MS Excel experienceMust be willing and able to travel frequentlyAirline experience an assetGerman, Mandarin, Spanish or Italian an asset Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Schedule Change team plays a key role in Network Planning and is responsible for the execution of the overall schedule change management of passenger re-accommodation for Air Canada, Air Canada Rouge, Air Canada Express and AC marketing schedules. The Manager, Schedule Change is a dynamic role and is responsible to provide functional guidance and lead a team with schedule change activities as acts as an SME on projects.  This position reports to the Senior Manager, Schedule Support.This role is focused on the customer experience and is integral to minimizing the schedule change impact to passengers by establishing optimal reprotection opportunities. In Network Planning, this position is the principal liaison for all items related to passenger re-accommodation along with various stakeholders in the companyResponsible for establishing and maintaining the optimal reprotection rules to ensure seamless customer experiences.Ensure the integrity of Air Canada’s selling schedule in the passenger reservation system to support revenue targets. This is achieved calibrating business rules and establishing strict procedures.Lead the team in implementing efficiencies in the various schedule change processes to achieve the most comprehensive and timely handling of the passenger re-accommodation functions. Responsible for collaborative relationships with key stakeholders including Corporate Scheduling, Revenue Management, RM Science Team, RM Ops, IT, Contact Centres, Amadeus and SOC:Manage close communication with Revenue Management and Air Canada Vacations to ensure the re-accommodation of passengers affected by schedule changes is seamless for the customer and optimal for Air Canada.Manage a strong relationship with IT and the oversight of Altea issues. Develop and implement customer centric solutions designed to consider segmentation of customer types and itinerary guidelines, amongst other commercial criteria.Manage the critical change reason codes that are applied to the schedule change process in line with the APPR guidelines.Manage class mapping in Altea for Interline Partners based on rules established in conjunction with the Interline Team.Responsible as the primary counterpart to Codeshare Airlines for passenger re-accommodation activities.  Implement and manage codeshare business rules related to synchronization, agreements, and booking class mapping maximizing revenue potential for AC.Responsible to proactively investigate for potentially oversold flights based on upcoming schedule changes, to minimize impact for passengers and Contact Centers.Qualifications Post-secondary education required5+ years of relevant experience with solid airline experience and understanding of overall networkEnthusiastic team player with excellent interpersonal and leadership skillsStrong knowledge of Altea Ability to rapidly grasp impacts of schedule modifications and effect on passengersSolid analytical background and attention to detailAbility to question system outputs and to solve complex problemsProven ability to work under time constraintsProven decision-making abilitiesA self-starter, with strong initiativeIntermediate to advanced Excel skills, Mastery of MS Office AutomationSME for passenger re-accommodation an assetRevenue Management & PROS knowledge an assetExperience with Netline an assetConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Schedule Change team plays a key role in Network Planning and is responsible for the execution of the overall schedule change management of passenger re-accommodation for Air Canada, Air Canada Rouge, Air Canada Express and AC marketing schedules. The Manager, Schedule Change is a dynamic role and is responsible to provide functional guidance and lead a team with schedule change activities as acts as an SME on projects.  This position reports to the Senior Manager, Schedule Support.This role is focused on the customer experience and is integral to minimizing the schedule change impact to passengers by establishing optimal reprotection opportunities. In Network Planning, this position is the principal liaison for all items related to passenger re-accommodation along with various stakeholders in the companyResponsible for establishing and maintaining the optimal reprotection rules to ensure seamless customer experiences.Ensure the integrity of Air Canada’s selling schedule in the passenger reservation system to support revenue targets. This is achieved calibrating business rules and establishing strict procedures.Lead the team in implementing efficiencies in the various schedule change processes to achieve the most comprehensive and timely handling of the passenger re-accommodation functions. Responsible for collaborative relationships with key stakeholders including Corporate Scheduling, Revenue Management, RM Science Team, RM Ops, IT, Contact Centres, Amadeus and SOC:Manage close communication with Revenue Management and Air Canada Vacations to ensure the re-accommodation of passengers affected by schedule changes is seamless for the customer and optimal for Air Canada.Manage a strong relationship with IT and the oversight of Altea issues. Develop and implement customer centric solutions designed to consider segmentation of customer types and itinerary guidelines, amongst other commercial criteria.Manage the critical change reason codes that are applied to the schedule change process in line with the APPR guidelines.Manage class mapping in Altea for Interline Partners based on rules established in conjunction with the Interline Team.Responsible as the primary counterpart to Codeshare Airlines for passenger re-accommodation activities.  Implement and manage codeshare business rules related to synchronization, agreements, and booking class mapping maximizing revenue potential for AC.Responsible to proactively investigate for potentially oversold flights based on upcoming schedule changes, to minimize impact for passengers and Contact Centers.Qualifications Post-secondary education required5+ years of relevant experience with solid airline experience and understanding of overall networkEnthusiastic team player with excellent interpersonal and leadership skillsStrong knowledge of Altea Ability to rapidly grasp impacts of schedule modifications and effect on passengersSolid analytical background and attention to detailAbility to question system outputs and to solve complex problemsProven ability to work under time constraintsProven decision-making abilitiesA self-starter, with strong initiativeIntermediate to advanced Excel skills, Mastery of MS Office AutomationSME for passenger re-accommodation an assetRevenue Management & PROS knowledge an assetExperience with Netline an assetConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is presently looking for for a dynamic individual to fill a permanent full- time position as a Ground Support Equipment (GSE) Mechanic.The GSE maintenance professionals should have the following skill sets:Knowledge of drive-trains, diesel and gasoline engines, propane fuel systems, complex electrical and hydraulic systems, and metal fabrication and welding.Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, in a fast-paced environment.Qualifications Mandatory Covid-19 Vaccination RequiredHigh School diploma.Must have CPA Card: 1st, 2nd, or 3rd level Mechanic OR Red SealValid Automotive Service Technician, Commercial Transport Mechanic or Heavy Duty Mechanic trades certification.Able to successfully pass the pre-employment qualifying exam.Ability to pass security clearance and obtain the Restricted area identity card (RAIC).  Please refer to Transport Canada site for more detailsEmployees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test an are expected to be free of any intoxicating substances.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.AssetsAdvanced Fuel Injection & Diesel Engine Tune-Up certificates/licenses.Air Conditioning and Refrigeration certificates/licenses.Propane Fuel Systems certificates/licenses.Automotive Inspection certificate/licenses.Previous experience maintaining mobile ground power (generators), air conditioners (up to 110 ton), air start units (compressors up to 250 cfm), but will also consider experience in Farm or Heavy Industrial equipment.Current security clearanceLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is presently looking for for a dynamic individual to fill a permanent full- time position as a Ground Support Equipment (GSE) Mechanic.The GSE maintenance professionals should have the following skill sets:Knowledge of drive-trains, diesel and gasoline engines, propane fuel systems, complex electrical and hydraulic systems, and metal fabrication and welding.Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, in a fast-paced environment.Qualifications Mandatory Covid-19 Vaccination RequiredHigh School diploma.Must have CPA Card: 1st, 2nd, or 3rd level Mechanic OR Red SealValid Automotive Service Technician, Commercial Transport Mechanic or Heavy Duty Mechanic trades certification.Able to successfully pass the pre-employment qualifying exam.Ability to pass security clearance and obtain the Restricted area identity card (RAIC).  Please refer to Transport Canada site for more detailsEmployees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test an are expected to be free of any intoxicating substances.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.AssetsAdvanced Fuel Injection & Diesel Engine Tune-Up certificates/licenses.Air Conditioning and Refrigeration certificates/licenses.Propane Fuel Systems certificates/licenses.Automotive Inspection certificate/licenses.Previous experience maintaining mobile ground power (generators), air conditioners (up to 110 ton), air start units (compressors up to 250 cfm), but will also consider experience in Farm or Heavy Industrial equipment.Current security clearanceLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The position is located at the Montreal Airport.  Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16.56/hr as per the collective agreement. Position SummaryThe primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.The position is modeled after concierge service found in 5 star hotels.The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.Key Concierge ActivitiesIdentify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.Greet and assist all high value/high profile customers.Offer assistance for any special needs.Monitor connections and proactively initiate re-bookings as required.Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.Maintain and update Concierge library of reference material and daily log.Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.Qualifications Technical:Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.Superior knowledge of airline service information and airport procedures would be considered an asset.Strong knowledge of local city attractions, events, hotels, restaurants and services.Ticketing experience would be considered an asset.Behavioral:Excellent customer service skills.Strong desire to consistently exceed customer expectations while providing personalized service.Proactive, take charge attitude in resolving problems with creative solutions.Good sense of judgment in balancing customer interests with company policy.Superior leadership and people skills with a demonstrated ability to work as a team player.Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.Impeccable grooming, excellent organization skills, strong attention to detail.Excellent attendance record.Willing and able to work in a team environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements:This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or GreekDiversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The position is located at the Montreal Airport.  Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16.56/hr as per the collective agreement. Position SummaryThe primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.The position is modeled after concierge service found in 5 star hotels.The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.Key Concierge ActivitiesIdentify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.Greet and assist all high value/high profile customers.Offer assistance for any special needs.Monitor connections and proactively initiate re-bookings as required.Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.Maintain and update Concierge library of reference material and daily log.Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.Qualifications Technical:Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.Superior knowledge of airline service information and airport procedures would be considered an asset.Strong knowledge of local city attractions, events, hotels, restaurants and services.Ticketing experience would be considered an asset.Behavioral:Excellent customer service skills.Strong desire to consistently exceed customer expectations while providing personalized service.Proactive, take charge attitude in resolving problems with creative solutions.Good sense of judgment in balancing customer interests with company policy.Superior leadership and people skills with a demonstrated ability to work as a team player.Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.Impeccable grooming, excellent organization skills, strong attention to detail.Excellent attendance record.Willing and able to work in a team environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements:This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or GreekDiversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  The current salary is $16.56/hr as per the collective agreement. Key Functions & Accountabilities :Anticipate and identify customer’s needs.Go above and beyond searching for ways to retain customers. Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances. Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer. Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.Perform other associated duties as required. Qualifications Mandatory Covid-19 Vaccination RequiredHigh school diploma or equivalent.Strong customer service background.Strong interpersonal and teamwork skills.Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidaysStrong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements : Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion : Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. Rates of PayStep2022202320242025116.5617.0017.1417.74218.7019.3620.0420.74320.0120.7121.43 22.18421.3122.0622.83 23.63522.6223.4124.2325.08623.9224.7625.6326.52725.2326.1127.0327.97827.7028.6729.6731.17 
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  The current salary is $16.56/hr as per the collective agreement. Key Functions & Accountabilities :Anticipate and identify customer’s needs.Go above and beyond searching for ways to retain customers. Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances. Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer. Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.Perform other associated duties as required. Qualifications Mandatory Covid-19 Vaccination RequiredHigh school diploma or equivalent.Strong customer service background.Strong interpersonal and teamwork skills.Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidaysStrong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements : Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion : Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. Rates of PayStep2022202320242025116.5617.0017.1417.74218.7019.3620.0420.74320.0120.7121.43 22.18421.3122.0622.83 23.63522.6223.4124.2325.08623.9224.7625.6326.52725.2326.1127.0327.97827.7028.6729.6731.17 

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