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    12 jobs found in Saint-Blaise-sur-Richelieu, Québec

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      • Lachine, Québec
      • Permanent
      Job DescriptionConduire tout type de camion selon les besoins pour se rendre aux installations de divers clients et ramasser leurs matières recyclées. Le titulaire du poste doit comprendre et mettre en pratique les valeurs de la Société, notamment traiter les autres avec respect et dignité quel que soit leur poste, et favoriser la croissance personnelle et l’amélioration continue.Job ResponsibilitiesEffectuer des tours d’inspection avant et après un transport conformément à la fiche d’inspection détaillée.Remplir toutes les commandes de réparation pour le camion dont il a la charge afin de s’assurer que celui-ci est en bon état.Signaler immédiatement toute défectuosité de l’équipement ou défaut de fabrication qui pourrait compromettre la sécurité de la conduite du véhicule.En tant que représentant de l’entreprise, il est important de toujours présenter une apparence soignée et faire preuve de courtoisie envers les clients.Au moment d’arriver sur le site d’un client, aviser ce dernier de sa présence sur les lieux.S’assurer que tous les chargements transportés sont chargés d’une manière sûre et sécuritaire.Remplir tous les documents relatifs au travail, notamment les itinéraires, les bons de travail, les billets de pesage, le registre du kilométrage et le carnet de route.Avant de quitter le site du client, nettoyer les matières qui auraient pu tomber des conteneurs pleins au moment de placer ceux-ci sur le camion ou pendant les procédures de bâchage et de manœuvres.QualificationsPermis de conduire de classe 1 valide.Au moins deux ans d’expérience comme chauffeur de camion seraient préférables.Expérience dans un domaine connexe (recyclage, gestion des déchets, etc.), un atout important.Grand sens de l’organisation et solides habiletés en gestion de projet.Bonne connaissance de la ville et des environs.Bonnes aptitudes en communication.Précision des poids et des mesures.Attitude axée sur le service à la clientèle.Informations additionnellesHoraire : Quart de Soir (16h - 2h) du jeudi au lundiSalaire horaire à compter de 29,07$ #révélezvotrepotentiel #laviechezCascadesCascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. L'emploi du masculin dans nos communications désigne autant les femmes que les hommes.À propos de CascadesFaire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités. Depuis 1964, nous proposons des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.Rejoignez 12 000 femmes et hommes travaillant dans un réseau de plus de 90 unités d’exploitation situées en Amérique du Nord et en Europe. 
      Job DescriptionConduire tout type de camion selon les besoins pour se rendre aux installations de divers clients et ramasser leurs matières recyclées. Le titulaire du poste doit comprendre et mettre en pratique les valeurs de la Société, notamment traiter les autres avec respect et dignité quel que soit leur poste, et favoriser la croissance personnelle et l’amélioration continue.Job ResponsibilitiesEffectuer des tours d’inspection avant et après un transport conformément à la fiche d’inspection détaillée.Remplir toutes les commandes de réparation pour le camion dont il a la charge afin de s’assurer que celui-ci est en bon état.Signaler immédiatement toute défectuosité de l’équipement ou défaut de fabrication qui pourrait compromettre la sécurité de la conduite du véhicule.En tant que représentant de l’entreprise, il est important de toujours présenter une apparence soignée et faire preuve de courtoisie envers les clients.Au moment d’arriver sur le site d’un client, aviser ce dernier de sa présence sur les lieux.S’assurer que tous les chargements transportés sont chargés d’une manière sûre et sécuritaire.Remplir tous les documents relatifs au travail, notamment les itinéraires, les bons de travail, les billets de pesage, le registre du kilométrage et le carnet de route.Avant de quitter le site du client, nettoyer les matières qui auraient pu tomber des conteneurs pleins au moment de placer ceux-ci sur le camion ou pendant les procédures de bâchage et de manœuvres.QualificationsPermis de conduire de classe 1 valide.Au moins deux ans d’expérience comme chauffeur de camion seraient préférables.Expérience dans un domaine connexe (recyclage, gestion des déchets, etc.), un atout important.Grand sens de l’organisation et solides habiletés en gestion de projet.Bonne connaissance de la ville et des environs.Bonnes aptitudes en communication.Précision des poids et des mesures.Attitude axée sur le service à la clientèle.Informations additionnellesHoraire : Quart de Soir (16h - 2h) du jeudi au lundiSalaire horaire à compter de 29,07$ #révélezvotrepotentiel #laviechezCascadesCascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. L'emploi du masculin dans nos communications désigne autant les femmes que les hommes.À propos de CascadesFaire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités. Depuis 1964, nous proposons des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.Rejoignez 12 000 femmes et hommes travaillant dans un réseau de plus de 90 unités d’exploitation situées en Amérique du Nord et en Europe. 
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.This position may be located in Montreal and/or Toronto. A vacancy exists within the Facility Projects group for a Facility Projects Manager with an engineering or architectural background, preferably in the construction field.BASIC PURPOSE OF POSITION: Facility Projects is a division of Corporate Real Estate that is responsible for implementing capital construction projects for all Air Canada business units such as Airports, Aircraft Maintenance, Cargo, Flight Operations, In-Flight Services, Marketing, etc. across Canada, USA and at overseas stations.  JOB DESCRIPTIONLiaise with Business Unit, client, to define project requirements and manage expectationsManage numerous, basic to complex, and multidisciplinary projects at one time.Undertake feasibility studies to analyse options, prepare cost estimates/space plans/sketches and make recommendationsPrepare or assist in the preparation of business cases to obtain internal funding approvalOnce a project is approved, prepare and issue tender packages, award and issue contracts for consultants, contractors and vendors using appropriate contract documentsLiaise with airport authorities and other external agencies as requiredManage external contractors/consultants during the project phase and ensure projects are delivered to meet scope, schedule, and budget expectations. Ensure conformance to contracts issued and authorize invoices for paymentsChallenge and question solutions proposed by consultants and contractors to meet internal requirementsDemonstrate expertise in applying project management methodology, tools, best practices, and procedures throughout project life cycleCoordinate moves with movers and user groups as requiredManage project through Tririga PM softwareQualifications Engineering or Architecture degreeExperience in construction and project management (min. 2 years)Ability to manage multiple projects at one time Ability to take on frequent travel Solid interpersonal, organizational, and analytical skillsSolid work ethics, high degree of energy and dedication Excellent communication skills, both verbal and writtenAbility to work both independently and in a team environment essentialFlexible, adaptable and ability to perform well under pressurePMI certification or the equivalent, an assetKnowledge of PM tool Tririga an assetConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.This position may be located in Montreal and/or Toronto. A vacancy exists within the Facility Projects group for a Facility Projects Manager with an engineering or architectural background, preferably in the construction field.BASIC PURPOSE OF POSITION: Facility Projects is a division of Corporate Real Estate that is responsible for implementing capital construction projects for all Air Canada business units such as Airports, Aircraft Maintenance, Cargo, Flight Operations, In-Flight Services, Marketing, etc. across Canada, USA and at overseas stations.  JOB DESCRIPTIONLiaise with Business Unit, client, to define project requirements and manage expectationsManage numerous, basic to complex, and multidisciplinary projects at one time.Undertake feasibility studies to analyse options, prepare cost estimates/space plans/sketches and make recommendationsPrepare or assist in the preparation of business cases to obtain internal funding approvalOnce a project is approved, prepare and issue tender packages, award and issue contracts for consultants, contractors and vendors using appropriate contract documentsLiaise with airport authorities and other external agencies as requiredManage external contractors/consultants during the project phase and ensure projects are delivered to meet scope, schedule, and budget expectations. Ensure conformance to contracts issued and authorize invoices for paymentsChallenge and question solutions proposed by consultants and contractors to meet internal requirementsDemonstrate expertise in applying project management methodology, tools, best practices, and procedures throughout project life cycleCoordinate moves with movers and user groups as requiredManage project through Tririga PM softwareQualifications Engineering or Architecture degreeExperience in construction and project management (min. 2 years)Ability to manage multiple projects at one time Ability to take on frequent travel Solid interpersonal, organizational, and analytical skillsSolid work ethics, high degree of energy and dedication Excellent communication skills, both verbal and writtenAbility to work both independently and in a team environment essentialFlexible, adaptable and ability to perform well under pressurePMI certification or the equivalent, an assetKnowledge of PM tool Tririga an assetConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  The current salary is $16.56/hr as per the collective agreement. Key Functions & Accountabilities :Anticipate and identify customer’s needs.Go above and beyond searching for ways to retain customers. Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances. Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer. Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.Perform other associated duties as required. Qualifications Mandatory Covid-19 Vaccination RequiredHigh school diploma or equivalent.Strong customer service background.Strong interpersonal and teamwork skills.Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidaysStrong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements : Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion : Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. Rates of PayStep2022202320242025116.5617.0017.1417.74218.7019.3620.0420.74320.0120.7121.43 22.18421.3122.0622.83 23.63522.6223.4124.2325.08623.9224.7625.6326.52725.2326.1127.0327.97827.7028.6729.6731.17 
      Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.  The current salary is $16.56/hr as per the collective agreement. Key Functions & Accountabilities :Anticipate and identify customer’s needs.Go above and beyond searching for ways to retain customers. Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances. Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer. Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.Perform other associated duties as required. Qualifications Mandatory Covid-19 Vaccination RequiredHigh school diploma or equivalent.Strong customer service background.Strong interpersonal and teamwork skills.Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidaysStrong organizational and decision-making skills.Good problem-solving and conflict-resolution skills.Strong time-management skills and an ability to work autonomously.An ability to adapt, to not only new procedures and policies, but new technology.Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements : Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion : Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. Rates of PayStep2022202320242025116.5617.0017.1417.74218.7019.3620.0420.74320.0120.7121.43 22.18421.3122.0622.83 23.63522.6223.4124.2325.08623.9224.7625.6326.52725.2326.1127.0327.97827.7028.6729.6731.17 
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The position is located at the Montreal Airport.  Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16.56/hr as per the collective agreement. Position SummaryThe primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.The position is modeled after concierge service found in 5 star hotels.The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.Key Concierge ActivitiesIdentify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.Greet and assist all high value/high profile customers.Offer assistance for any special needs.Monitor connections and proactively initiate re-bookings as required.Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.Maintain and update Concierge library of reference material and daily log.Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.Qualifications Technical:Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.Superior knowledge of airline service information and airport procedures would be considered an asset.Strong knowledge of local city attractions, events, hotels, restaurants and services.Ticketing experience would be considered an asset.Behavioral:Excellent customer service skills.Strong desire to consistently exceed customer expectations while providing personalized service.Proactive, take charge attitude in resolving problems with creative solutions.Good sense of judgment in balancing customer interests with company policy.Superior leadership and people skills with a demonstrated ability to work as a team player.Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.Impeccable grooming, excellent organization skills, strong attention to detail.Excellent attendance record.Willing and able to work in a team environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements:This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or GreekDiversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The position is located at the Montreal Airport.  Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16.56/hr as per the collective agreement. Position SummaryThe primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.The position is modeled after concierge service found in 5 star hotels.The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.Key Concierge ActivitiesIdentify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.Greet and assist all high value/high profile customers.Offer assistance for any special needs.Monitor connections and proactively initiate re-bookings as required.Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.Maintain and update Concierge library of reference material and daily log.Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.Qualifications Technical:Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset.Superior knowledge of airline service information and airport procedures would be considered an asset.Strong knowledge of local city attractions, events, hotels, restaurants and services.Ticketing experience would be considered an asset.Behavioral:Excellent customer service skills.Strong desire to consistently exceed customer expectations while providing personalized service.Proactive, take charge attitude in resolving problems with creative solutions.Good sense of judgment in balancing customer interests with company policy.Superior leadership and people skills with a demonstrated ability to work as a team player.Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.Impeccable grooming, excellent organization skills, strong attention to detail.Excellent attendance record.Willing and able to work in a team environment.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic Requirements:This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English and French.Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or GreekDiversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is currently seeking a licensed Stationary Plant Operator for the Property Management area of its Corporate Real Estate Branch. This is a unionized position (IAMAW) based in Montreal. Handle the monitoring, operating and servicing of the Power House boiler room equipment and related systems, including running repairs and minor maintenance of that equipment.Other related duties, as assigned.EquipmentCentrifugal Chillers 370/650/950 tonsHTHW Boilers 90,000,000 BTU x 2, 45,000,000 BTU x 2Steam Generator x 4Air Compressors 2,100 CFMHVAC systemsAppoge EMS control, etc.Qualifications  Must possess the following licenses: Stationary Plant Operator Class 1 or 2, A or BHighly motivated, with demonstrated teamwork abilities.Industry-related experience preferred.Willingness to work on 12-hour shifts.Eligible to work in Canada.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBilingual (English and French) Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is currently seeking a licensed Stationary Plant Operator for the Property Management area of its Corporate Real Estate Branch. This is a unionized position (IAMAW) based in Montreal. Handle the monitoring, operating and servicing of the Power House boiler room equipment and related systems, including running repairs and minor maintenance of that equipment.Other related duties, as assigned.EquipmentCentrifugal Chillers 370/650/950 tonsHTHW Boilers 90,000,000 BTU x 2, 45,000,000 BTU x 2Steam Generator x 4Air Compressors 2,100 CFMHVAC systemsAppoge EMS control, etc.Qualifications  Must possess the following licenses: Stationary Plant Operator Class 1 or 2, A or BHighly motivated, with demonstrated teamwork abilities.Industry-related experience preferred.Willingness to work on 12-hour shifts.Eligible to work in Canada.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBilingual (English and French) Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is presently looking for for a dynamic individual to fill a permanent full- time position as a Ground Support Equipment (GSE) Mechanic.The GSE maintenance professionals should have the following skill sets:Knowledge of drive-trains, diesel and gasoline engines, propane fuel systems, complex electrical and hydraulic systems, and metal fabrication and welding.Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, in a fast-paced environment.Qualifications Mandatory Covid-19 Vaccination RequiredHigh School diploma.Must have CPA Card: 1st, 2nd, or 3rd level Mechanic OR Red SealValid Automotive Service Technician, Commercial Transport Mechanic or Heavy Duty Mechanic trades certification.Able to successfully pass the pre-employment qualifying exam.Ability to pass security clearance and obtain the Restricted area identity card (RAIC).  Please refer to Transport Canada site for more detailsEmployees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test an are expected to be free of any intoxicating substances.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.AssetsAdvanced Fuel Injection & Diesel Engine Tune-Up certificates/licenses.Air Conditioning and Refrigeration certificates/licenses.Propane Fuel Systems certificates/licenses.Automotive Inspection certificate/licenses.Previous experience maintaining mobile ground power (generators), air conditioners (up to 110 ton), air start units (compressors up to 250 cfm), but will also consider experience in Farm or Heavy Industrial equipment.Current security clearanceLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Air Canada is presently looking for for a dynamic individual to fill a permanent full- time position as a Ground Support Equipment (GSE) Mechanic.The GSE maintenance professionals should have the following skill sets:Knowledge of drive-trains, diesel and gasoline engines, propane fuel systems, complex electrical and hydraulic systems, and metal fabrication and welding.Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, in a fast-paced environment.Qualifications Mandatory Covid-19 Vaccination RequiredHigh School diploma.Must have CPA Card: 1st, 2nd, or 3rd level Mechanic OR Red SealValid Automotive Service Technician, Commercial Transport Mechanic or Heavy Duty Mechanic trades certification.Able to successfully pass the pre-employment qualifying exam.Ability to pass security clearance and obtain the Restricted area identity card (RAIC).  Please refer to Transport Canada site for more detailsEmployees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test an are expected to be free of any intoxicating substances.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.AssetsAdvanced Fuel Injection & Diesel Engine Tune-Up certificates/licenses.Air Conditioning and Refrigeration certificates/licenses.Propane Fuel Systems certificates/licenses.Automotive Inspection certificate/licenses.Previous experience maintaining mobile ground power (generators), air conditioners (up to 110 ton), air start units (compressors up to 250 cfm), but will also consider experience in Farm or Heavy Industrial equipment.Current security clearanceLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Distribution and Payments Cost Specialist, reporting to the Distribution Cost Control Analyst is responsible for ensuring the integrity and seamless functioning of the day-to-day operation for Distribution and Payments cost processing and audit, with the goal of achieving Air Canada budgeted targets. The Distribution and Payments Cost Specialist will understand, anticipate potential challenges and influence cost validation and monitoring processes required to optimize Distribution and Payments cost control opportunities.Validate and reconcile 3rd party distribution channel and form of payment monthly invoices for accuracy and contract complianceCreate and issue agency debit memos in accordance with Air Canada’s booking and ticketing policy processEnsure prompt and efficient resolution of agency debit memos disputesSupport the Distribution Cost Control Analyst with the development and enhancement of cost audit programsConduct market research and analysis to ensure Air Canada’s distribution and payments audit and cost processes remain competitiveRespond to policy related questions from local market account managers, as well as capture market/agency related information to be integrated into cost audit Program/SystemsAdjust Air Canada’s booking and ticketing Procedures/Policy by working with local market managers and internal stakeholders to ensure they remain current and to promote adoption/adherence to the policiesEnsure a seamless implementation of process and functionality enhancements to ensure optimal program effectivenessUpdate audit programs and policies to ensure consistency with new distribution agreements and changing market conditions Maintain and provide analysis on distribution and payments cost recovery processesProduce performance analysis reports on distribution and payments billing and audit processesSupport the Distribution Cost Control Analyst in the development of new payment audit processes, as well as providing recommendations on improvement opportunities to existing processes.Investigate leads received from internal and external sources for non-compliant activity and remedy confirmed casesResolve invoice and debit memo related disputes and issues in a timely mannerEffectively communicate amendments to audit policies for both internal and external customersInvestigate internal/external customer claims and propose viable resolution where requiredQualifications University degree in a relevant field of studyMinimum 3 years of payments/distribution business or related experienceProficiency with Business Intelligence applications such as Office Suite, PowerBI, Teradata, AlteryxDemonstrated facility in dispute resolution Process/continuous improvement mindsetAdapt easily to change and able to work with minimum supervisionAbility to deliver on assigned tasks, accurately and on-timeGenuine desire to deliver superior and assertive customer support and supplier relationship techniques in support of all client segmentsFully aware of the importance of customer service in the selling cycle and interested in working in a cross-cultural environmentSolid analytical skills and problem-solving capabilitiesTeam player, with strong communication skills both written and verbalAbility to multi-task and have strong organizational and time management skillsAbility to travel as requiredProven self-starterConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Distribution and Payments Cost Specialist, reporting to the Distribution Cost Control Analyst is responsible for ensuring the integrity and seamless functioning of the day-to-day operation for Distribution and Payments cost processing and audit, with the goal of achieving Air Canada budgeted targets. The Distribution and Payments Cost Specialist will understand, anticipate potential challenges and influence cost validation and monitoring processes required to optimize Distribution and Payments cost control opportunities.Validate and reconcile 3rd party distribution channel and form of payment monthly invoices for accuracy and contract complianceCreate and issue agency debit memos in accordance with Air Canada’s booking and ticketing policy processEnsure prompt and efficient resolution of agency debit memos disputesSupport the Distribution Cost Control Analyst with the development and enhancement of cost audit programsConduct market research and analysis to ensure Air Canada’s distribution and payments audit and cost processes remain competitiveRespond to policy related questions from local market account managers, as well as capture market/agency related information to be integrated into cost audit Program/SystemsAdjust Air Canada’s booking and ticketing Procedures/Policy by working with local market managers and internal stakeholders to ensure they remain current and to promote adoption/adherence to the policiesEnsure a seamless implementation of process and functionality enhancements to ensure optimal program effectivenessUpdate audit programs and policies to ensure consistency with new distribution agreements and changing market conditions Maintain and provide analysis on distribution and payments cost recovery processesProduce performance analysis reports on distribution and payments billing and audit processesSupport the Distribution Cost Control Analyst in the development of new payment audit processes, as well as providing recommendations on improvement opportunities to existing processes.Investigate leads received from internal and external sources for non-compliant activity and remedy confirmed casesResolve invoice and debit memo related disputes and issues in a timely mannerEffectively communicate amendments to audit policies for both internal and external customersInvestigate internal/external customer claims and propose viable resolution where requiredQualifications University degree in a relevant field of studyMinimum 3 years of payments/distribution business or related experienceProficiency with Business Intelligence applications such as Office Suite, PowerBI, Teradata, AlteryxDemonstrated facility in dispute resolution Process/continuous improvement mindsetAdapt easily to change and able to work with minimum supervisionAbility to deliver on assigned tasks, accurately and on-timeGenuine desire to deliver superior and assertive customer support and supplier relationship techniques in support of all client segmentsFully aware of the importance of customer service in the selling cycle and interested in working in a cross-cultural environmentSolid analytical skills and problem-solving capabilitiesTeam player, with strong communication skills both written and verbalAbility to multi-task and have strong organizational and time management skillsAbility to travel as requiredProven self-starterConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.In anticipation of future openings Air Canada is now accepting applications for the below positions within System Operations Control: Flight Attendant Crew Scheduler (Unifor), reporting to the Cabin Crew Scheduling Manager Paid training will be for a period of maximum 6 months. Should you be contacted for an interview, further information will be provided at that time. This position is responsible for scheduling Cabin Personnel in accordance with contractual and Company regulations for all Air Canada operations. Schedule Cabin Personnel in accordance with Company policy, Ministry of Transport (M.O.T) regulations or Canadian Union of Public Employees (CUPE) collective agreement.Monitor and action daily and future Cabin Personnel requirements. Re-schedule as necessary.Provide effective and timely communication with all Cabin Personnel as it relates to scheduling activity and schedule deviations.Compile management information.Analyze irregular operations and make effective scheduling decisions.Coordinate scheduling activities to achieve on time operational performance in concert with other operational departments.Interpret and administer the CUPE collective agreements.Bilingual Qualifications Mandatory Covid-19 Vaccination RequiredSolid decision-making ability in high pressure situationsStrong interpersonal, communication, analytical and organizational skillsDemonstrated ability to maintain and monitor records effectivelyExperience with conflict resolution and problem solvingPrevious airline operational experience an assetPrevious Call Centre experience an assetGood computer skills; knowledge of RES III, NetLine, & Communicator is an assetMust work shifts, including midnightsAbility to work under pressure with minimal supervisionMust successfully complete and pass Initial Flight Attendant Crew Scheduling Training Program.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. French is an asset.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.In anticipation of future openings Air Canada is now accepting applications for the below positions within System Operations Control: Flight Attendant Crew Scheduler (Unifor), reporting to the Cabin Crew Scheduling Manager Paid training will be for a period of maximum 6 months. Should you be contacted for an interview, further information will be provided at that time. This position is responsible for scheduling Cabin Personnel in accordance with contractual and Company regulations for all Air Canada operations. Schedule Cabin Personnel in accordance with Company policy, Ministry of Transport (M.O.T) regulations or Canadian Union of Public Employees (CUPE) collective agreement.Monitor and action daily and future Cabin Personnel requirements. Re-schedule as necessary.Provide effective and timely communication with all Cabin Personnel as it relates to scheduling activity and schedule deviations.Compile management information.Analyze irregular operations and make effective scheduling decisions.Coordinate scheduling activities to achieve on time operational performance in concert with other operational departments.Interpret and administer the CUPE collective agreements.Bilingual Qualifications Mandatory Covid-19 Vaccination RequiredSolid decision-making ability in high pressure situationsStrong interpersonal, communication, analytical and organizational skillsDemonstrated ability to maintain and monitor records effectivelyExperience with conflict resolution and problem solvingPrevious airline operational experience an assetPrevious Call Centre experience an assetGood computer skills; knowledge of RES III, NetLine, & Communicator is an assetMust work shifts, including midnightsAbility to work under pressure with minimal supervisionMust successfully complete and pass Initial Flight Attendant Crew Scheduling Training Program.Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates. French is an asset.Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Responsible to enhance and strengthen the working relationship with Service Directors through personalized, quality-based communication, in a safe, comfortable, and confidential environment. This role will focus on maximizing the personal and professional potential of Service Directors, lifting confidence, and encouraging development.  Real time support and personalized care will be provided through a Service Director support desk, the utilization of technology to engage with a diverse and mobile workforce and in-person within the operation.Key Functions & Accountabilities: In order to provide a comprehensive spectrum of support to Service Directors, this role has a split responsibility for both working-from-anywhere in the operation and to manage the Service Director Support Desk.Be the primary contact for Service Directors at IFS;Act as a coach for the Service Directors, motivate and engage individuals and the team to build a positive and healthy working environment. Play an influential role in nurturing a sense of ownership to empower Service Directors to use their judgement and experience to make sound decisions;Provide enhanced communication and consultation through quality-based conversations;Ensure involvement from Service Director in their personal and performance development planning;Provide recommendations and/or coaching to Service Directors as necessary in order to ensure consistent and predictable on-board customer experience;Establish and communicate corporate priorities to the Service Directors for on-board briefings and key product initiatives;Lead individual yearly goal setting to align with Corporate and Branch objectives;Provide guidance and explain the rationale behind Company directions policies and decisions to ensure Service Directors fully understand the expectation;Apply performance management methodologies to mitigate and correct any SOP issues that may arise with an aim to build up the Service Director workforce;Foster a safe, comfortable, confidential and non-disciplinary environment;Work closely with the Operations Team to coach and advise as necessary for Operational issues;Celebrate success with Service Directors by recognizing great individual and team effort and take time to thank them;When requested by new Service Directors, fly along to coach and provide feedback as needed;Prepare reports and briefs for management evaluating processes and make suggestions on improvements;Ensure compliance with regulatory requirements and Company standards;Liaise with Cabin Crew Training to participate in introduction to Service Director Initial Training sessions and discuss expectations;Act as a Subject Matter Expert (SME) in design and revisions to Service Director Initial Training content;Participate in behavioral assessment during Service Director Initial Training;Service Director Support DeskAnswer intake calls from Service Directors to attend to crew issues, answer inquiries and offer support Provide personalized care, immediate attention to urgent needs and real time support (including crisis management)Provide management updates, base specific information, fleet/route updates, operational/ technical guidance, leadership consultationQualifications Excellent interpersonal, communication, listening and organizational skills and a passion for helping othersSelf-starter, resourceful and able to recognize what needs to be accomplished and carry out these tasks with a minimum of supervisionStrong analytical and problem-solving skillsAttention to details and emotional intelligenceProven ability to build relationships and trust Ability to clearly interpret IFS policies, procedures and processesTechnical knowledge of Air Canada products, services and brandAir Canada work experience is an assetAir Canada cabin crew or Service Director experience is an assetStrong written and verbal English communication skills are required.Excellent command computer skills in Office (EXCEL, WORD, POWERPOINT) plus a strong ability to embrace and learn new technology Indoctrination Training (mandatory)CARs (Canadian Aviation Regulations)Safety Management SystemFlight Attendant TrainingService Director Initial TrainingViolence & Harassment for ManagementCanada Labour Code Part IIPolicy on Alcohol and DrugsFire ExtinguisherConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Responsible to enhance and strengthen the working relationship with Service Directors through personalized, quality-based communication, in a safe, comfortable, and confidential environment. This role will focus on maximizing the personal and professional potential of Service Directors, lifting confidence, and encouraging development.  Real time support and personalized care will be provided through a Service Director support desk, the utilization of technology to engage with a diverse and mobile workforce and in-person within the operation.Key Functions & Accountabilities: In order to provide a comprehensive spectrum of support to Service Directors, this role has a split responsibility for both working-from-anywhere in the operation and to manage the Service Director Support Desk.Be the primary contact for Service Directors at IFS;Act as a coach for the Service Directors, motivate and engage individuals and the team to build a positive and healthy working environment. Play an influential role in nurturing a sense of ownership to empower Service Directors to use their judgement and experience to make sound decisions;Provide enhanced communication and consultation through quality-based conversations;Ensure involvement from Service Director in their personal and performance development planning;Provide recommendations and/or coaching to Service Directors as necessary in order to ensure consistent and predictable on-board customer experience;Establish and communicate corporate priorities to the Service Directors for on-board briefings and key product initiatives;Lead individual yearly goal setting to align with Corporate and Branch objectives;Provide guidance and explain the rationale behind Company directions policies and decisions to ensure Service Directors fully understand the expectation;Apply performance management methodologies to mitigate and correct any SOP issues that may arise with an aim to build up the Service Director workforce;Foster a safe, comfortable, confidential and non-disciplinary environment;Work closely with the Operations Team to coach and advise as necessary for Operational issues;Celebrate success with Service Directors by recognizing great individual and team effort and take time to thank them;When requested by new Service Directors, fly along to coach and provide feedback as needed;Prepare reports and briefs for management evaluating processes and make suggestions on improvements;Ensure compliance with regulatory requirements and Company standards;Liaise with Cabin Crew Training to participate in introduction to Service Director Initial Training sessions and discuss expectations;Act as a Subject Matter Expert (SME) in design and revisions to Service Director Initial Training content;Participate in behavioral assessment during Service Director Initial Training;Service Director Support DeskAnswer intake calls from Service Directors to attend to crew issues, answer inquiries and offer support Provide personalized care, immediate attention to urgent needs and real time support (including crisis management)Provide management updates, base specific information, fleet/route updates, operational/ technical guidance, leadership consultationQualifications Excellent interpersonal, communication, listening and organizational skills and a passion for helping othersSelf-starter, resourceful and able to recognize what needs to be accomplished and carry out these tasks with a minimum of supervisionStrong analytical and problem-solving skillsAttention to details and emotional intelligenceProven ability to build relationships and trust Ability to clearly interpret IFS policies, procedures and processesTechnical knowledge of Air Canada products, services and brandAir Canada work experience is an assetAir Canada cabin crew or Service Director experience is an assetStrong written and verbal English communication skills are required.Excellent command computer skills in Office (EXCEL, WORD, POWERPOINT) plus a strong ability to embrace and learn new technology Indoctrination Training (mandatory)CARs (Canadian Aviation Regulations)Safety Management SystemFlight Attendant TrainingService Director Initial TrainingViolence & Harassment for ManagementCanada Labour Code Part IIPolicy on Alcohol and DrugsFire ExtinguisherConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. This position may be located in Montreal, Toronto or Calgary. The Business Process Incident Analyst (BPA) reports to the Business Process Excellence Manager and is part of the Intraday team (Monitoring & Analysis), and the Branch shared services group. Accountable to ensure that business processes work as designed and deliver on intended program goals to allow for efficient, reliable, and seamless customer service delivery.The BPIA provides support to the operational sites to ensure the necessary process, technology, and people are available to ensure that service level agreement commitments of the Branch are met. They act as the 3rd level escalation support for the operational teams on all business process related interpretations or failures that inhibit delivery. In situations of TR or MI, this position will be responsible for tracking to resolution and will be the voice of the Customer/Business in the case of an MI. The key success in this role is to ensure seamless operational delivery and become a valuable point of escalation between the operational teams and shared services teams. This position requires accountability and joint achievement within the annual committed budget for the branch’s KPI of IVR/VRU Containment Rates, IVR/VRU Utilization Rates, Average Time Spent in IVR, NPS, Customer Service Reports (CSR) and Change/Program Management effectiveness. Roles & Responsibilities:Maintains an understanding of all significant problems, issues, and trends across the operational sites that causes service delays, related to business processes or technical failures.Work closely with the ResOps/Control Team, the sites and IT to ensure awareness of service issues, trends, and mitigation plans. Monitor KPI’s across the sites to ensure the front-line teams are handling queues within SLA. Continuously seeks improvement opportunities to ensure service expectations are managed and met. 24/7 on-call requirement to support significant incidents and MI participation (on-call schedule is on rotation by week). Tracks incidents/failures to ensure the identified root cause is identified, mitigation plans are in place, and summaries of action are provided to stakeholders.Responsible for developing urgent high-impact internal operational and ad-hoc communications material/documents as required. Prepare and disseminate internal communications relating to branch operational messaging. Assist in the preparation, proof-reading of communication documents.   Work closely with different department stakeholders who are responsible for content contributions.Collaborate with the translation team and coordinate the intake, translation, editing, proofing, and posting of various communications as required.Track hardware/workstation failures that render these units’ U/S and take the correct action to ensure the units returned to service with minimum delay/disruption to the operation.Acts as the 3rd level escalation point for business processes clarification or information from the operating sites.Track, report, and champion all TR submissions from the operational sites and champion fixes and report close in a timely fashion.Support the review and reporting of business processes that no longer perform to target and should be re-worked.Track, report, and document activities as assigned. Understanding or report on service level agreements management and vendor/partner relations. Performing special projects and other duties as required.Leadership Attitudes:THOUGHT LEADERSHIP  Analysis & Decision Making - Analyzes problems and situations, and their impacts on the business and its global network. Delivers commercial, fact-based, forward-thinking decisions.  Strategic Thinking - Brings to life our vision of becoming “A Top 10 Airline in Everything We Do”. Aligns personal and workgroup activities to the organization’s strategic goals and leverages our global network and strength to provide value to our customers. RESULTS LEADERSHIP Customer Centricity - Builds and delivers solutions for internal and external customers that meet and exceed their needs, identifying innovative opportunities that will benefit them, creating value added services, and working in partnership with customers to drive the business forward. Results Orientation - Manages performance, holding self and others accountable to effectively and efficiently complete work responsibilities. Demonstrates initiative, a strong commitment to achieving meaningful results, and acts on opportunities to create value. PEOPLE/PERSONAL LEADERSHIP Building Collaborative Partnerships - Encourages personal achievement and excellence.  Plays a part in attracting, developing, and retaining top talent.  Ensures that all talent receives mentoring, training, feedback, and development opportunities. Building Talent - Establishes authentic, genuine, and open relationships inside and outside of the organization to build a foundation of influence. Fosters an inclusive culture that makes people feel valued and respected. Works effectively with others across the organization to achieve goals. Ensures that all functions (assigning work, performance management, training and development, succession planning, determining developmental needs, rewarding, and disciplining) are conducted in a fair and equitable way. Adaptability - Responds resourcefully and shows nimbleness when faced with new challenges and demands. Effectively manages the pressures and complexities of various situations. Moves forward positively and productively under conditions of change or uncertainty.Qualifications Well-developed business acumen and proven stakeholder consultative approach.3 years of experience within a Call Center/Customer Recovery Operational environment.Strong computer skills in using the MS Office Suite (Microsoft Word, Excel, Project).Understanding of robust Business Process Mapping/Flows.Highly self-motivated, inquisitive, adaptable and able to work independently or as a team.Strong analytical skills and understanding concepts and business processes. Proven ability to manage in crisis situations and able to prioritize options to ensure the best out coming for an elevated customer experience.Demonstrates expert problem-solving skills.Illustrate strong time-management skills and conformable with tracking and documenting work.A proven track record in achieving or exceeding objectives/commitmentsBilingual – French and English.Strong Assets:Exposure/understanding of the enterprise systems deployed by Air Canada within the Call Centres/Customer Recovery or Baggage Claims.PSS – Altea.Exposure to the Global Distribution Systems (Amadeus/Sabre/Travelport).Exposure to MS Dynamic, Salesforce or Lucidchart.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. This position may be located in Montreal, Toronto or Calgary. The Business Process Incident Analyst (BPA) reports to the Business Process Excellence Manager and is part of the Intraday team (Monitoring & Analysis), and the Branch shared services group. Accountable to ensure that business processes work as designed and deliver on intended program goals to allow for efficient, reliable, and seamless customer service delivery.The BPIA provides support to the operational sites to ensure the necessary process, technology, and people are available to ensure that service level agreement commitments of the Branch are met. They act as the 3rd level escalation support for the operational teams on all business process related interpretations or failures that inhibit delivery. In situations of TR or MI, this position will be responsible for tracking to resolution and will be the voice of the Customer/Business in the case of an MI. The key success in this role is to ensure seamless operational delivery and become a valuable point of escalation between the operational teams and shared services teams. This position requires accountability and joint achievement within the annual committed budget for the branch’s KPI of IVR/VRU Containment Rates, IVR/VRU Utilization Rates, Average Time Spent in IVR, NPS, Customer Service Reports (CSR) and Change/Program Management effectiveness. Roles & Responsibilities:Maintains an understanding of all significant problems, issues, and trends across the operational sites that causes service delays, related to business processes or technical failures.Work closely with the ResOps/Control Team, the sites and IT to ensure awareness of service issues, trends, and mitigation plans. Monitor KPI’s across the sites to ensure the front-line teams are handling queues within SLA. Continuously seeks improvement opportunities to ensure service expectations are managed and met. 24/7 on-call requirement to support significant incidents and MI participation (on-call schedule is on rotation by week). Tracks incidents/failures to ensure the identified root cause is identified, mitigation plans are in place, and summaries of action are provided to stakeholders.Responsible for developing urgent high-impact internal operational and ad-hoc communications material/documents as required. Prepare and disseminate internal communications relating to branch operational messaging. Assist in the preparation, proof-reading of communication documents.   Work closely with different department stakeholders who are responsible for content contributions.Collaborate with the translation team and coordinate the intake, translation, editing, proofing, and posting of various communications as required.Track hardware/workstation failures that render these units’ U/S and take the correct action to ensure the units returned to service with minimum delay/disruption to the operation.Acts as the 3rd level escalation point for business processes clarification or information from the operating sites.Track, report, and champion all TR submissions from the operational sites and champion fixes and report close in a timely fashion.Support the review and reporting of business processes that no longer perform to target and should be re-worked.Track, report, and document activities as assigned. Understanding or report on service level agreements management and vendor/partner relations. Performing special projects and other duties as required.Leadership Attitudes:THOUGHT LEADERSHIP  Analysis & Decision Making - Analyzes problems and situations, and their impacts on the business and its global network. Delivers commercial, fact-based, forward-thinking decisions.  Strategic Thinking - Brings to life our vision of becoming “A Top 10 Airline in Everything We Do”. Aligns personal and workgroup activities to the organization’s strategic goals and leverages our global network and strength to provide value to our customers. RESULTS LEADERSHIP Customer Centricity - Builds and delivers solutions for internal and external customers that meet and exceed their needs, identifying innovative opportunities that will benefit them, creating value added services, and working in partnership with customers to drive the business forward. Results Orientation - Manages performance, holding self and others accountable to effectively and efficiently complete work responsibilities. Demonstrates initiative, a strong commitment to achieving meaningful results, and acts on opportunities to create value. PEOPLE/PERSONAL LEADERSHIP Building Collaborative Partnerships - Encourages personal achievement and excellence.  Plays a part in attracting, developing, and retaining top talent.  Ensures that all talent receives mentoring, training, feedback, and development opportunities. Building Talent - Establishes authentic, genuine, and open relationships inside and outside of the organization to build a foundation of influence. Fosters an inclusive culture that makes people feel valued and respected. Works effectively with others across the organization to achieve goals. Ensures that all functions (assigning work, performance management, training and development, succession planning, determining developmental needs, rewarding, and disciplining) are conducted in a fair and equitable way. Adaptability - Responds resourcefully and shows nimbleness when faced with new challenges and demands. Effectively manages the pressures and complexities of various situations. Moves forward positively and productively under conditions of change or uncertainty.Qualifications Well-developed business acumen and proven stakeholder consultative approach.3 years of experience within a Call Center/Customer Recovery Operational environment.Strong computer skills in using the MS Office Suite (Microsoft Word, Excel, Project).Understanding of robust Business Process Mapping/Flows.Highly self-motivated, inquisitive, adaptable and able to work independently or as a team.Strong analytical skills and understanding concepts and business processes. Proven ability to manage in crisis situations and able to prioritize options to ensure the best out coming for an elevated customer experience.Demonstrates expert problem-solving skills.Illustrate strong time-management skills and conformable with tracking and documenting work.A proven track record in achieving or exceeding objectives/commitmentsBilingual – French and English.Strong Assets:Exposure/understanding of the enterprise systems deployed by Air Canada within the Call Centres/Customer Recovery or Baggage Claims.PSS – Altea.Exposure to the Global Distribution Systems (Amadeus/Sabre/Travelport).Exposure to MS Dynamic, Salesforce or Lucidchart.Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination RequiredLinguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Candiac, Québec
      • Permanent
      Your challenge! Reporting to the Customer Service and Collaboration Supervisor, the Supply Chain Analyst is part of the Customer Relationship Modernization initiative at Cascades. This position is at the crossroads of several teams and allows you to be a key player in the optimization and execution of the replenishment strategy of our customers and Cascades.Why work at Cascades Work-family balance (50% telecommuting, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values. Your individual responsibilities Ensure the accuracy of the analytical data provided for decision making.Produce cost analysis data for transportation and procurement.Participate in ROI analyses in collaboration with the project office.Manage and develop customer collaboration to meet target and service rate objectivesExecute orders and deliveries in an optimal manner and according to industry best practice standardsMeasure, analyze and provide recommendations to better align internal forecasts with those of the customer.Manage logistics penalties related to the various accounts.Anticipate, analyze and align internal teams to avoid disruptions in the supply chain.Work closely with internal departments such as sales, sales forecasting, production planning, logistics and with the transportation team.Prepare and lead discussions with customer supply teams and company stakeholders.Develop and update performance indicator charts to support decision making and propose improvements to current processes.Optimize logistics costs and be solution oriented in solving problems internally and with the customer.Your background and strengths Minimum of 3 years experienceExperience on SAP system preferredCollege degree in analytics, finance, IT or other relevant field or university degree.Understanding of supply chain objectives and metrics.Understanding of transportation operations, costs and financing including carrier management, transportation planning, project management and logistics analysis.The ability to evaluate and analyze costs and data.Advanced user of Microsoft Excel and strategic information tools such as POWERBI.Ability to handle multiple projects simultaneously while respecting deadlines and priorities.A great deal of autonomy.A constant desire to improve performance and efficiency.A keen sense of collaboration necessary to communicate effectively with stakeholders at various levels of the organization.Exemplary rigor in the execution of your responsibilities.The collaborative spirit needed to work closely with all team members. #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      Your challenge! Reporting to the Customer Service and Collaboration Supervisor, the Supply Chain Analyst is part of the Customer Relationship Modernization initiative at Cascades. This position is at the crossroads of several teams and allows you to be a key player in the optimization and execution of the replenishment strategy of our customers and Cascades.Why work at Cascades Work-family balance (50% telecommuting, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values. Your individual responsibilities Ensure the accuracy of the analytical data provided for decision making.Produce cost analysis data for transportation and procurement.Participate in ROI analyses in collaboration with the project office.Manage and develop customer collaboration to meet target and service rate objectivesExecute orders and deliveries in an optimal manner and according to industry best practice standardsMeasure, analyze and provide recommendations to better align internal forecasts with those of the customer.Manage logistics penalties related to the various accounts.Anticipate, analyze and align internal teams to avoid disruptions in the supply chain.Work closely with internal departments such as sales, sales forecasting, production planning, logistics and with the transportation team.Prepare and lead discussions with customer supply teams and company stakeholders.Develop and update performance indicator charts to support decision making and propose improvements to current processes.Optimize logistics costs and be solution oriented in solving problems internally and with the customer.Your background and strengths Minimum of 3 years experienceExperience on SAP system preferredCollege degree in analytics, finance, IT or other relevant field or university degree.Understanding of supply chain objectives and metrics.Understanding of transportation operations, costs and financing including carrier management, transportation planning, project management and logistics analysis.The ability to evaluate and analyze costs and data.Advanced user of Microsoft Excel and strategic information tools such as POWERBI.Ability to handle multiple projects simultaneously while respecting deadlines and priorities.A great deal of autonomy.A constant desire to improve performance and efficiency.A keen sense of collaboration necessary to communicate effectively with stakeholders at various levels of the organization.Exemplary rigor in the execution of your responsibilities.The collaborative spirit needed to work closely with all team members. #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      • Candiac, Québec
      • Permanent
      Your challenge! Reporting to the Group Logistics Operations Manager, the Multi-site Logistics Supervisor's mission is to participate in the implementation of the group's operational strategy by directing the shipping activities of the various sites under his/her supervision and by ensuring the rigorous monitoring of the logistics plan and delivery deadlines.logistics plan and delivery deadlines. You will prioritize customer satisfaction by limiting the possibility of delays or delivery errors. To do so, you coordinate the work of several warehouse supervisors or logistics technicians in order to optimize internal and external warehousing capacity by effectively planning the movement of finished products and by developing a cyclical settlement process. Finally, through the implementation of standard operating procedures, you contribute to the operational excellence of the company's logistics process and improve the ability of the business units to respond effectively to customer demand in a timely manner. Why working at Cascades Work-family balance (50% telecommuting, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.Individual responsibilities The Logistics Supervisor's primary responsibilities will be to: Ensure the accuracy of inventory data in the system in real time and at the correct location.Ensure the execution of the logistics plan for the sites for which you are responsible.Ensure the accuracy and thoroughness of the dates entered on delivery.Coordinate and schedule shipping activities to ensure on-time delivery.Effectively manage the shipping and receiving operations of raw materials.Ensure collaboration between production and logistics partners.Ensure warehouse optimization.Implement the external warehouse management strategy, when applicable.Ensure the implementation of a cyclical settlement process according to business rules.Monitor the alignment between production and your inventories in order to report any delays in delivery to customer service and theto the customer service and to the COE Logistic.Ensure the optimization of trailer/transport loading, in collaboration with customers.Ensure that standard operating procedures are understood and followed.Ensure the application of the OHS rules of his sectorFollow up with sites regarding customer penalties.Experiences and strengths The Logistics Supervisor has several of the following qualifications and skills: A professional degree in logistics or relevant discipline.5 years experience in a similar role.Experience in warehouse management.Knowledge of various logistics issues.Leadership and the ability to create buy-in for proposed solutions and to rally the team aroundaround the objectives.Ability to communicate effectively.Autonomy, a strong sense of responsibility, and a strong sense of personal and professional ethics.professional ethics.The rigor and agility to handle projects within their scope, budgets anddeadlines.The collaborative spirit to work closely with all team members.The ability to proactively address issues and problems by putting forward solutions.Knowledge and use of SAPAdditional information This position may require the individual to travel between 0-10% of the time within Canada and the United States. #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  
      Your challenge! Reporting to the Group Logistics Operations Manager, the Multi-site Logistics Supervisor's mission is to participate in the implementation of the group's operational strategy by directing the shipping activities of the various sites under his/her supervision and by ensuring the rigorous monitoring of the logistics plan and delivery deadlines.logistics plan and delivery deadlines. You will prioritize customer satisfaction by limiting the possibility of delays or delivery errors. To do so, you coordinate the work of several warehouse supervisors or logistics technicians in order to optimize internal and external warehousing capacity by effectively planning the movement of finished products and by developing a cyclical settlement process. Finally, through the implementation of standard operating procedures, you contribute to the operational excellence of the company's logistics process and improve the ability of the business units to respond effectively to customer demand in a timely manner. Why working at Cascades Work-family balance (50% telecommuting, flexible schedule of 40 hours/week);Group insurance and pension plan with company contributions;Accessible gym space and/or sports activities;Profit sharing plan (not once, but twice a year!);Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);Long-term career management plan and training center (to bring out the full potential of our people!);A work environment focused on knowledge sharing and valuing individual and team successes;Contribution to the success of a Quebec-based multinational with strong environmental values.Individual responsibilities The Logistics Supervisor's primary responsibilities will be to: Ensure the accuracy of inventory data in the system in real time and at the correct location.Ensure the execution of the logistics plan for the sites for which you are responsible.Ensure the accuracy and thoroughness of the dates entered on delivery.Coordinate and schedule shipping activities to ensure on-time delivery.Effectively manage the shipping and receiving operations of raw materials.Ensure collaboration between production and logistics partners.Ensure warehouse optimization.Implement the external warehouse management strategy, when applicable.Ensure the implementation of a cyclical settlement process according to business rules.Monitor the alignment between production and your inventories in order to report any delays in delivery to customer service and theto the customer service and to the COE Logistic.Ensure the optimization of trailer/transport loading, in collaboration with customers.Ensure that standard operating procedures are understood and followed.Ensure the application of the OHS rules of his sectorFollow up with sites regarding customer penalties.Experiences and strengths The Logistics Supervisor has several of the following qualifications and skills: A professional degree in logistics or relevant discipline.5 years experience in a similar role.Experience in warehouse management.Knowledge of various logistics issues.Leadership and the ability to create buy-in for proposed solutions and to rally the team aroundaround the objectives.Ability to communicate effectively.Autonomy, a strong sense of responsibility, and a strong sense of personal and professional ethics.professional ethics.The rigor and agility to handle projects within their scope, budgets anddeadlines.The collaborative spirit to work closely with all team members.The ability to proactively address issues and problems by putting forward solutions.Knowledge and use of SAPAdditional information This position may require the individual to travel between 0-10% of the time within Canada and the United States. #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men. About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.  

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