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all about customer service representative jobs in saint-jerome.
If you are considering a career in service, a potential first step is to work as a customer service representative. You will be the main contact for the public and your main duty is to provide a good customer experience. How you interact with customers will depend on your employer and the industry you work in. But the goal remains the same – help the customer. To do this you will need to be an excellent communicator and have good interpersonal skills. Experience in this role will help you progress to more senior service positions in the future.
what do customer service representative jobs entail?
Customer service representatives work in many settings. It’s common to work in retail, an office or call centre. Increasingly, they are working remotely. Shifts are scheduled during the day, evening, and on weekends to meet customer demands. You will be assigned duties by a team leader or service manager.
what are future career paths for customer service representatives in saint-jerome?
With some experience as a customer service representative, you will have a lot of potential next career steps in service and otherwise. You can upgrade to roles as a customer service associate, specialist, team leader, service manager, or territory manager. You can also use your transferable skills to pursue a career in communications, sales, marketing, and other related industries.
what are other cities customer service representatives can work in?
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what is the average salary for customer service representatives in saint-jerome?
Customer service representatives have an average hourly rate of over $19. This works out to just over $37,000 per year in a full-time role. Here is an overview of your earning potential based on your level of experience:
average customer service representative salaries in saint-jerome
annual: $37,100
monthly: $3,092
weekly: $773
hourly: $19.32
lowest salary: $31,000 per year
average salary: $37,100 per year
highest salary: $43,900 per year
junior salary: $31,000-$37,500 per year
intermediate salary: $34,500-$40,700 per year
senior salary: $37,100-$43,900 per year
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what are customer service representatives responsible for?
Even though your daily tasks will vary based on your employer, the main priority always remains the same. You need to create a good experience for your customers. Here are the top tasks that you will need to accomplish:
- Managing customer service calls
- Responding to emails
- Resolving customer complaints
- Creating reports on customer issues
- Troubleshooting customer problems
- Processing orders and signing customers up for rewards programs
- Escalating issues as necessary
where do customer service representatives typically work in saint-jerome?
Customer service jobs are commonly found in retail and call centres. You can also find roles working as a customer service professional in many other industries and settings such as banks, insurance, finance, telecommunications, and service-based companies.
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what skills do customer service representatives need in saint-jerome?
Being customer-focused is essential. Companies are looking for people who are good communicators and genuinely want to help people. Here are some of the technical and soft skills employers expect you to have:
- The ability to stay calm in stressful situations
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Good computer knowledge
- You are a good listener
- Troubleshooting
- Conflict resolution and understanding
what training and certifications do customer service representatives need in saint-jerome?
To work as a customer service rep, you will need a high school diploma. Previous work experience is preferred. It is recommended for you to have a college degree to qualify for more senior jobs in the future. On-the-job training is typically provided.