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      • Montréal, Québec
      • Contract
      IT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. AdvantagesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. ResponsibilitiesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. QualificationsIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. SummaryIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. AdvantagesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. ResponsibilitiesIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. QualificationsIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. SummaryIT Site Support SpecialistPosition Overview:We currently have a contingent opening for a IT Delivery Specialist located in Montreal. The successful candidate will primary provide end-user technical support and technology projects. This role will provide day-to-day technical support to our client’s employees’ desktop and laptop systems, software and hardware installations, as well as configuring and troubleshooting laptops, desktops, tablets, phones, etc. The DES Site Support Technician will serve as liaison between IT and business groups; act as face of IT in managing customer relationships and expectations. You will assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. The candidate will possess a good understanding of software and hardware, related technologies, asset management as well as shipping/receiving. A passion for delivering consistent and excellent customer service is a must. The successful candidate will provide quick response and maximum uptime of all users and perform end user training when necessary. Responsibilities •Manage day-to-day requests from our PC Hub; ship and check in computer hardware, utilizing our web-based Workstation Database •Maintain accurate records of company hardware assets •Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required •Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications •Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees •Maintain a high degree of customer service •Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed •Follow standards for supported application and workflows Able to manage workload with minimal supervision Minimum Qualifications •Successful candidate must have provided a minimum of 3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment •Technical skills should include strong knowledge of Windows 10, Azure, Mac OSX , MS Office 365, Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service-Now experience a plus) •Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of asset management, shipping & receiving as well as record keeping •Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities •Post-secondary education in a relevant field or equivalent experience •Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset Our client built a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Our client is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montreal, Québec
      • Permanent
      Distribution center supervisorMontreal60,000 - 65,000 / yearnight schedule: 5 p.m. to 3:30 a.m.Is taking over the day-to-day supervision of associates in the distribution center something that motivates you?Do you like working at night?Do you want to work for one of the best employers in Canada?Write to me Advantageswork for the winner of :oGreat Place to WorkoGreat Place to work for MillennialsoBest Workplaces in Retail & HospitalityoGreat Place to work for Giving Back•Robust Medical & Dental Benefits•training, mentoring and continuous talent development•Associate Discount Program• Fitness Subsidy•Regular social events60-65k / year night shift Responsibilities•Provide day to day supervision of Associates in the distribution center which includes all aspects of staffing, training and development, coaching, performance management, and ensure health and safety protocols are adhered to•Responsible for inventory management, returns to vendors, transferring orders from internal order management to transport system, delivery route preparation, and make any necessary adjustments•Supervise shipping, receiving, picking, and transfers.•Manage overall department process such as facilitating weekly/monthly meetings, communication debriefings, transfer of products and fleet (5 ton trucks) as required of Associates to meet organization and personal goals•Work closely in supporting other supervisors and overall delivery operations to ensure accuracy•Run reports and manage store transfers and manager building manifests•Provide customer service and support to customers, sales and delivery teams by responding to store e-mails and incoming calls•Identify and recommend opportunities for improvement to management and implement any approved changesQualifications•A post-secondary degree or certificate in logistics is a definite asset.•Must have at least 2 years’ experience within a supervisory capacity and inventory management within a warehouse environment; transportation knowledge would be an asset.•Knowledge in creating, executing and analyzing inventory counts, receiving, picking and shipping (unloading, inspecting goods, picking through scanners), and delivery processes.•Ability to regularly and effectively communicate with all internal stakeholders (customer service, sales, product supply, warehouse and delivery drivers) as well as customers when required.•Demonstrated leader and experienced in conducting performance management, coaching, mentoring and providing regular feedback to Associates.•Previous experience and knowledge with WMS (Warehouse Management System), transport & routing systems and an intermediate to advanced level of Excel.•Work on a flexible schedule – 7 day operations where days off might not be on the weekend•Knowledge and understanding of provincial transportation rules and policies (i.e. log books, trip inspections, checking them over making sure they are correct and up to date, etc.) would be an asset.•Bilingualism. Must be able to communicate in English and French! Summary* The use of the masculine is only intended to lighten the text.To apply, in complete confidentiality, here:- Email: catherine.methot@randstad.ca- Cellular: 514-206-7086Thank you for applying for this positionCome join me on LinkedInwww.linkedin.com/in/catherinemethotCatherine methotCell: 514-206-7086Catherine.methot@randstad.caYour partner in achieving your professional expectations!Human in mind!*************************************************** *****We also have career opportunities as a production, maintenance, logistics, inventory, warehouse, operations, foreman and planner supervisor in the greater Montreal area.For a complete list of all our positions by division, visit www.randstad.caTo stay up-to-date, you can subscribe to our job alerts in order to automatically receive our offers directly in your email; go to www.randstad.ca'Find a job'1) enter the job title and the city sought2) go directly to the bottom of the page3) registerRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Distribution center supervisorMontreal60,000 - 65,000 / yearnight schedule: 5 p.m. to 3:30 a.m.Is taking over the day-to-day supervision of associates in the distribution center something that motivates you?Do you like working at night?Do you want to work for one of the best employers in Canada?Write to me Advantageswork for the winner of :oGreat Place to WorkoGreat Place to work for MillennialsoBest Workplaces in Retail & HospitalityoGreat Place to work for Giving Back•Robust Medical & Dental Benefits•training, mentoring and continuous talent development•Associate Discount Program• Fitness Subsidy•Regular social events60-65k / year night shift Responsibilities•Provide day to day supervision of Associates in the distribution center which includes all aspects of staffing, training and development, coaching, performance management, and ensure health and safety protocols are adhered to•Responsible for inventory management, returns to vendors, transferring orders from internal order management to transport system, delivery route preparation, and make any necessary adjustments•Supervise shipping, receiving, picking, and transfers.•Manage overall department process such as facilitating weekly/monthly meetings, communication debriefings, transfer of products and fleet (5 ton trucks) as required of Associates to meet organization and personal goals•Work closely in supporting other supervisors and overall delivery operations to ensure accuracy•Run reports and manage store transfers and manager building manifests•Provide customer service and support to customers, sales and delivery teams by responding to store e-mails and incoming calls•Identify and recommend opportunities for improvement to management and implement any approved changesQualifications•A post-secondary degree or certificate in logistics is a definite asset.•Must have at least 2 years’ experience within a supervisory capacity and inventory management within a warehouse environment; transportation knowledge would be an asset.•Knowledge in creating, executing and analyzing inventory counts, receiving, picking and shipping (unloading, inspecting goods, picking through scanners), and delivery processes.•Ability to regularly and effectively communicate with all internal stakeholders (customer service, sales, product supply, warehouse and delivery drivers) as well as customers when required.•Demonstrated leader and experienced in conducting performance management, coaching, mentoring and providing regular feedback to Associates.•Previous experience and knowledge with WMS (Warehouse Management System), transport & routing systems and an intermediate to advanced level of Excel.•Work on a flexible schedule – 7 day operations where days off might not be on the weekend•Knowledge and understanding of provincial transportation rules and policies (i.e. log books, trip inspections, checking them over making sure they are correct and up to date, etc.) would be an asset.•Bilingualism. Must be able to communicate in English and French! Summary* The use of the masculine is only intended to lighten the text.To apply, in complete confidentiality, here:- Email: catherine.methot@randstad.ca- Cellular: 514-206-7086Thank you for applying for this positionCome join me on LinkedInwww.linkedin.com/in/catherinemethotCatherine methotCell: 514-206-7086Catherine.methot@randstad.caYour partner in achieving your professional expectations!Human in mind!*************************************************** *****We also have career opportunities as a production, maintenance, logistics, inventory, warehouse, operations, foreman and planner supervisor in the greater Montreal area.For a complete list of all our positions by division, visit www.randstad.caTo stay up-to-date, you can subscribe to our job alerts in order to automatically receive our offers directly in your email; go to www.randstad.ca'Find a job'1) enter the job title and the city sought2) go directly to the bottom of the page3) registerRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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