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    1 job found for Tech support in Ottawa, Ontario

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      • North York, Ontario
      • Contract
      Our client is currently seeking Bilingual Technical Support Representatives.The successful candidate will have an eager, willing to learn attitude with a solid customer service focus!Reporting to the Help Desk Manager, the Bilingual Support Representative is responsible for resolving legacy application related issues or procedural questions and Hardware related issues in a timely and professional manner. The Support Analyst takes direction from the Senior Functional Support Leads. The Support Representative is adept at collecting relevant information about a user issue and experimenting or researching various sources to discover the solution. The Support Analyst’s strong communication skills ensure that the solution will be effectively delivered to the customer. Responsibilities include:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support.•Documenting investigations, best practices and solutions to benefit future investigation.•Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team.•Must be able to work an Afternoon shift.For immediate consideration, don’t delay, apply online today!AdvantagesCome and learn and grow with our team within a large enterprise environment ResponsibilitiesPOSITION RESPONSIBILITIES:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support•Documenting investigations, best practices and solutions to benefit future investigations. •Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team. QualificationsEXPERIENCE / KNOWLEDGE REQUIRED:•University/College degree in a related area of study, or equivalent experience.•Demonstrated teamwork experience is a must.•Exceptional verbal and written communication skills.•Familiarity with TECH support area for problem escalation •Ability to work well in a team environment•Excellent customer service skills.•Excellent written and verbal communication skills.•Bilingual (English/French) is a requirement.SummaryThis is an amazing opportunity to learn and grow !Apply immediately today !CONTACT; Jessica Brandiferrijessica.brandiferri@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client is currently seeking Bilingual Technical Support Representatives.The successful candidate will have an eager, willing to learn attitude with a solid customer service focus!Reporting to the Help Desk Manager, the Bilingual Support Representative is responsible for resolving legacy application related issues or procedural questions and Hardware related issues in a timely and professional manner. The Support Analyst takes direction from the Senior Functional Support Leads. The Support Representative is adept at collecting relevant information about a user issue and experimenting or researching various sources to discover the solution. The Support Analyst’s strong communication skills ensure that the solution will be effectively delivered to the customer. Responsibilities include:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support.•Documenting investigations, best practices and solutions to benefit future investigation.•Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team.•Must be able to work an Afternoon shift.For immediate consideration, don’t delay, apply online today!AdvantagesCome and learn and grow with our team within a large enterprise environment ResponsibilitiesPOSITION RESPONSIBILITIES:•Enabling end user success with the companies Legacy and Hardware issues by providing effective and timely application functional support.•Maintaining a high level of user satisfaction in all aspects of application functional support delivery.•Working directly with SAP ERP Functional Support Analysts to gain an understanding of SAP Support•Documenting investigations, best practices and solutions to benefit future investigations. •Document and report to Business on all outstanding issues.•Identifying enhancements to processes or operations that would improve the efficiency of the team. QualificationsEXPERIENCE / KNOWLEDGE REQUIRED:•University/College degree in a related area of study, or equivalent experience.•Demonstrated teamwork experience is a must.•Exceptional verbal and written communication skills.•Familiarity with TECH support area for problem escalation •Ability to work well in a team environment•Excellent customer service skills.•Excellent written and verbal communication skills.•Bilingual (English/French) is a requirement.SummaryThis is an amazing opportunity to learn and grow !Apply immediately today !CONTACT; Jessica Brandiferrijessica.brandiferri@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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