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    3 jobs found for Technical support in Coteau-du-Lac, Québec

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      • Kirkland, Québec
      • Permanent
      • $19.00 - $23.00 per hour
      We are currently looking for a Level 1 Technical Support Agent to join the Customer Service team and to ensure the satisfaction of clients using our IP phone solutions!The purpose of this position is to serve our extensive clientele and assure their critical mission system are up and running 24/7, by providing them excellent monitoring services.Hours of work: 37.5 hours/week with 2 consecutive days offAvailability: Monday to Sunday from 9 am to 9 pm(2 rotating shifts from 9 a.m. to 5 p.m. or from 1 p.m. to 9 p.m. with a 1-hour break)Location: Kirkland + Telecommuting (hybrid)Salary: 19-23$/hourEquipment providedAdvantages• Extended health and dental benefits• Annual salary review and Full-time paid training• Employee discount for home phones and internet plansResponsibilities• Handle calls from existing and potential corporate and residential customers calling for technical support (identify the customer and the reason for the call, gather all relevant details to provide a resolution as efficiently as possible).• Offer level 1 support for technical issues using all the available tools• Processing port in requests for wireless customers• Properly document all the interactions with a customer in the appropriate systems, according to the department’s procedures• Offer guidance and support to new agents when the supervisor or trainer is not available• Offer assistance to store staff when they have customers with technical issues• Assist NOC, WBO, Special Projects Team, or supervisors and managers with testing when needed• Escalate the situations with a high level of difficulty to the supervisors or to NOC or WBO Team• Respect the schedule created by the Manager, the breaks and lunchtime, and announce any changes in advance, according to the internal procedures• Respect the rules and regulations mentioned in the Company’s Code of ConductQualifications• Fluent in English and French oral and written• Customer-oriented, capable to achieve very good results, taking correct decisions on the spot, integrity, and trustworthiness, appreciates and respects the Company’s values.• Team spirit, excellent communication, and interpersonal skills• Working knowledge of SIP Protocol and network troubleshooting• Ability to understand as well as grasp basic customer information• Ability to cope with difficult customer situations• Flexible and able to multi-task in a dynamic and fast-paced environment• Ability to make effective use of resources• STRONG desire to learn and grow with the organizationSummaryAre you the person we need ?Would you like to apply for the job quickly ?It's easy!Apply here directly or send us your CV to gabriel.whiting@randstad.caWe look forward to meeting you !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are currently looking for a Level 1 Technical Support Agent to join the Customer Service team and to ensure the satisfaction of clients using our IP phone solutions!The purpose of this position is to serve our extensive clientele and assure their critical mission system are up and running 24/7, by providing them excellent monitoring services.Hours of work: 37.5 hours/week with 2 consecutive days offAvailability: Monday to Sunday from 9 am to 9 pm(2 rotating shifts from 9 a.m. to 5 p.m. or from 1 p.m. to 9 p.m. with a 1-hour break)Location: Kirkland + Telecommuting (hybrid)Salary: 19-23$/hourEquipment providedAdvantages• Extended health and dental benefits• Annual salary review and Full-time paid training• Employee discount for home phones and internet plansResponsibilities• Handle calls from existing and potential corporate and residential customers calling for technical support (identify the customer and the reason for the call, gather all relevant details to provide a resolution as efficiently as possible).• Offer level 1 support for technical issues using all the available tools• Processing port in requests for wireless customers• Properly document all the interactions with a customer in the appropriate systems, according to the department’s procedures• Offer guidance and support to new agents when the supervisor or trainer is not available• Offer assistance to store staff when they have customers with technical issues• Assist NOC, WBO, Special Projects Team, or supervisors and managers with testing when needed• Escalate the situations with a high level of difficulty to the supervisors or to NOC or WBO Team• Respect the schedule created by the Manager, the breaks and lunchtime, and announce any changes in advance, according to the internal procedures• Respect the rules and regulations mentioned in the Company’s Code of ConductQualifications• Fluent in English and French oral and written• Customer-oriented, capable to achieve very good results, taking correct decisions on the spot, integrity, and trustworthiness, appreciates and respects the Company’s values.• Team spirit, excellent communication, and interpersonal skills• Working knowledge of SIP Protocol and network troubleshooting• Ability to understand as well as grasp basic customer information• Ability to cope with difficult customer situations• Flexible and able to multi-task in a dynamic and fast-paced environment• Ability to make effective use of resources• STRONG desire to learn and grow with the organizationSummaryAre you the person we need ?Would you like to apply for the job quickly ?It's easy!Apply here directly or send us your CV to gabriel.whiting@randstad.caWe look forward to meeting you !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Kirkland, Québec
      • Permanent
      • $19.00 - $23.00 per hour
      We are currently looking for a Level 1 Technical Support Agent to join the Customer Service team and to ensure the satisfaction of clients using our IP phone solutions!The purpose of this position is to serve our extensive clientele and assure their critical mission system are up and running 24/7, by providing them excellent monitoring services.Hours of work: 37.5 hours/week with 2 consecutive days offAvailability: Monday to Sunday from 9 am to 9 pm(2 rotating shifts from 9 a.m. to 5 p.m. or from 1 p.m. to 9 p.m. with a 1-hour break)Location: Kirkland + Telecommuting (hybrid)Salary: 19-23$/hourEquipment providedAdvantages• Extended health and dental benefits• Annual salary review and Full-time paid training• Employee discount for home phones and internet plansResponsibilities• Handle calls from existing and potential corporate and residential customers calling for technical support (identify the customer and the reason for the call, gather all relevant details to provide a resolution as efficiently as possible).• Offer level 1 support for technical issues using all the available tools• Processing port in requests for wireless customers• Properly document all the interactions with a customer in the appropriate systems, according to the department’s procedures• Offer guidance and support to new agents when the supervisor or trainer is not available• Offer assistance to store staff when they have customers with technical issues• Assist NOC, WBO, Special Projects Team, or supervisors and managers with testing when needed• Escalate the situations with a high level of difficulty to the supervisors or to NOC or WBO Team• Respect the schedule created by the Manager, the breaks and lunchtime, and announce any changes in advance, according to the internal procedures• Respect the rules and regulations mentioned in the Company’s Code of ConductQualifications• Fluent in English and French oral and written• Customer-oriented, capable to achieve very good results, taking correct decisions on the spot, integrity, and trustworthiness, appreciates and respects the Company’s values.• Team spirit, excellent communication, and interpersonal skills• Working knowledge of SIP Protocol and network troubleshooting• Ability to understand as well as grasp basic customer information• Ability to cope with difficult customer situations• Flexible and able to multi-task in a dynamic and fast-paced environment• Ability to make effective use of resources• STRONG desire to learn and grow with the organizationSummaryAre you the person we need ?Would you like to apply for the job quickly ?It's easy!Apply here directly or send us your CV to gabriel.whiting@randstad.caWe look forward to meeting you !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are currently looking for a Level 1 Technical Support Agent to join the Customer Service team and to ensure the satisfaction of clients using our IP phone solutions!The purpose of this position is to serve our extensive clientele and assure their critical mission system are up and running 24/7, by providing them excellent monitoring services.Hours of work: 37.5 hours/week with 2 consecutive days offAvailability: Monday to Sunday from 9 am to 9 pm(2 rotating shifts from 9 a.m. to 5 p.m. or from 1 p.m. to 9 p.m. with a 1-hour break)Location: Kirkland + Telecommuting (hybrid)Salary: 19-23$/hourEquipment providedAdvantages• Extended health and dental benefits• Annual salary review and Full-time paid training• Employee discount for home phones and internet plansResponsibilities• Handle calls from existing and potential corporate and residential customers calling for technical support (identify the customer and the reason for the call, gather all relevant details to provide a resolution as efficiently as possible).• Offer level 1 support for technical issues using all the available tools• Processing port in requests for wireless customers• Properly document all the interactions with a customer in the appropriate systems, according to the department’s procedures• Offer guidance and support to new agents when the supervisor or trainer is not available• Offer assistance to store staff when they have customers with technical issues• Assist NOC, WBO, Special Projects Team, or supervisors and managers with testing when needed• Escalate the situations with a high level of difficulty to the supervisors or to NOC or WBO Team• Respect the schedule created by the Manager, the breaks and lunchtime, and announce any changes in advance, according to the internal procedures• Respect the rules and regulations mentioned in the Company’s Code of ConductQualifications• Fluent in English and French oral and written• Customer-oriented, capable to achieve very good results, taking correct decisions on the spot, integrity, and trustworthiness, appreciates and respects the Company’s values.• Team spirit, excellent communication, and interpersonal skills• Working knowledge of SIP Protocol and network troubleshooting• Ability to understand as well as grasp basic customer information• Ability to cope with difficult customer situations• Flexible and able to multi-task in a dynamic and fast-paced environment• Ability to make effective use of resources• STRONG desire to learn and grow with the organizationSummaryAre you the person we need ?Would you like to apply for the job quickly ?It's easy!Apply here directly or send us your CV to gabriel.whiting@randstad.caWe look forward to meeting you !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Laval, Québec
      • Permanent
      • $46,000 per year
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 46 000$ / yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.Qualifications• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Very important to reiterate that for this position you must be:- Perfectly bilingual (English / French)If you are interested in this position, please send us your CV to cedric.lepine@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 46 000$ / yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.Qualifications• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Very important to reiterate that for this position you must be:- Perfectly bilingual (English / French)If you are interested in this position, please send us your CV to cedric.lepine@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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