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      • Etobicoke, Ontario
      • Permanent
      Randstad is Hiring Bilingual Fraud Detection Analyst for a company in the Financial industry in the Greater Toronto Area!Do you want to pursue a career in Fraud Detection? Are you interested in the Financial industry?Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of July 5th 2021What(Job title)?- Bilingual Fraud Detection Analyst (English and French)Where?- Work from home (Greater Toronto Area)When?- Training starts July 5th 2021Hours of Operation:Monday - Sunday7 AM - 112 AM (rotational shifts)Pay rate:$20/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and fraud detection experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Complete a variety of fraud detection activities by receiving inbound calls from customers - Review and investigate applications in real-time to assess risk and take action - Audit fraud processes to determine accuracy and compliance -Update customer account information- Outbound calls to customer as required - Triaging and probing fraud claimsQualifications- Excellent communication skills in English and French, verbal and written- 2-3 years’ experience in the credit card or financial industry- Experience working in call centre environment- Previous experience in fraud detection or investigation- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Fraud Detection"SummaryBilingual Fraud Detection Analyst (English and French) July 5th 2021 Hours of operation: Monday to Sunday 7am to 12am Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Bilingual Fraud Detection Analyst for a company in the Financial industry in the Greater Toronto Area!Do you want to pursue a career in Fraud Detection? Are you interested in the Financial industry?Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of July 5th 2021What(Job title)?- Bilingual Fraud Detection Analyst (English and French)Where?- Work from home (Greater Toronto Area)When?- Training starts July 5th 2021Hours of Operation:Monday - Sunday7 AM - 112 AM (rotational shifts)Pay rate:$20/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and fraud detection experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Complete a variety of fraud detection activities by receiving inbound calls from customers - Review and investigate applications in real-time to assess risk and take action - Audit fraud processes to determine accuracy and compliance -Update customer account information- Outbound calls to customer as required - Triaging and probing fraud claimsQualifications- Excellent communication skills in English and French, verbal and written- 2-3 years’ experience in the credit card or financial industry- Experience working in call centre environment- Previous experience in fraud detection or investigation- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Fraud Detection"SummaryBilingual Fraud Detection Analyst (English and French) July 5th 2021 Hours of operation: Monday to Sunday 7am to 12am Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Etobicoke, Ontario
      • Permanent
      Randstad is Hiring Customer Service Representatvie for a company in the Financial industry in Etobicoke Area!Do you want to pursue a career in call center? Are you interested in the Financial industry?Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 28th 2021What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from office (Etobicoke Area)When?- Training starts June 28th 2021Hours of Operation:Monday - Sunday8 AM - 11 PM (rotational shifts)Pay rate:$15.5/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.-Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Banking Etobicoke"SummaryBanking IndustryCustomer Service Representative $15.5 per hourJune 28th 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Customer Service Representatvie for a company in the Financial industry in Etobicoke Area!Do you want to pursue a career in call center? Are you interested in the Financial industry?Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 28th 2021What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from office (Etobicoke Area)When?- Training starts June 28th 2021Hours of Operation:Monday - Sunday8 AM - 11 PM (rotational shifts)Pay rate:$15.5/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.-Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Banking Etobicoke"SummaryBanking IndustryCustomer Service Representative $15.5 per hourJune 28th 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Etobicoke, Ontario
      • Permanent
      Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Etobicoke Area!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 28th 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Etobicoke Area)When?- Training starts June 28th 2021Hours of Operation:Monday - Sunday8 AM - 11 PM (rotational shifts)Pay rate:$17.5/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.-Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Bilingual - Etobicoke"SummaryBilingual Customer Service (English and French)$17.5 per hourJune 28th 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Bilingual Customer Service Representatvie for a company in the Financial industry in Etobicoke Area!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 28th 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Etobicoke Area)When?- Training starts June 28th 2021Hours of Operation:Monday - Sunday8 AM - 11 PM (rotational shifts)Pay rate:$17.5/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.-Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to yasameen.aljanabi@randstad.ca with subject line "Bilingual - Etobicoke"SummaryBilingual Customer Service (English and French)$17.5 per hourJune 28th 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Richmond Hill, Ontario
      • Permanent
      • $21.00 - $23.00 per hour
      Are you passionate about customer service? Do you enjoy working in a fast paced environment? Do you enjoy problem solving and doing whats best for the customer? Are you bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well known optics company in the Richmond Hill area. This is a permanent, full time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 9am - 5pmLocation: Richmond Hill (Leslie and Hwy 7)It is work from home for the time being Equipment is provided by the company Salary: $21-$23/hour Benefits provided RSP matching 3 weeks VacationAdvantages- Permanent opportunity - Full time hours- Richmond Hill Location - work from home for the time being - All equipment provided by the r)company - Competitive pay ($21-23$ / you)- Summer hours- Wellness annual spending account - Room for growth and development Responsibilities- Taking inbound calls from customers - Answering emails and live chat from customers - Process customers orders in the system - Provide product knowledge to ensure the customer is making the right decision- Upsell products and services for current promotions and other similar products - Deal with any issues such as damaged products or lost shipment - Work with other lines of business to ensure top satisfaction - Other duties may applyQualifications- Bilingual in French and English is MANDATORY - 2 years of customer service experience is a must - Order management experience is an asset - Salesforce experience is an asset - Customer-focused and problem solving skills - Ability to project a positive attitude SummaryIf this sounds like something that interests you, apply today!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual Customer Service Richmond Hill"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you passionate about customer service? Do you enjoy working in a fast paced environment? Do you enjoy problem solving and doing whats best for the customer? Are you bilingual in French and English? Then we have the job for you!Randstad is looking for a Bilingual Customer Service Representative to work for a well known optics company in the Richmond Hill area. This is a permanent, full time position. To find out more, read below.Type: Permanent Hours: Monday - Friday 9am - 5pmLocation: Richmond Hill (Leslie and Hwy 7)It is work from home for the time being Equipment is provided by the company Salary: $21-$23/hour Benefits provided RSP matching 3 weeks VacationAdvantages- Permanent opportunity - Full time hours- Richmond Hill Location - work from home for the time being - All equipment provided by the r)company - Competitive pay ($21-23$ / you)- Summer hours- Wellness annual spending account - Room for growth and development Responsibilities- Taking inbound calls from customers - Answering emails and live chat from customers - Process customers orders in the system - Provide product knowledge to ensure the customer is making the right decision- Upsell products and services for current promotions and other similar products - Deal with any issues such as damaged products or lost shipment - Work with other lines of business to ensure top satisfaction - Other duties may applyQualifications- Bilingual in French and English is MANDATORY - 2 years of customer service experience is a must - Order management experience is an asset - Salesforce experience is an asset - Customer-focused and problem solving skills - Ability to project a positive attitude SummaryIf this sounds like something that interests you, apply today!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual Customer Service Richmond Hill"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brampton, Ontario
      • Contract
      Do you enjoy being busy? Do you have experience working in a high volume call center? Are you BILINGUAL in French and English and looking for a new challenge in an exciting and fast pace industry? If you answered YES to all of the above you will want to keep reading!A leader in Logistics and Shipping is looking to hire Bilingual Call Center Representatives to join the Brampton team immediately on an ongoing contract. Reporting to the Customer Service Manager, you will be the first point of contact for businesses and consumers looking to track and trace their shipments. The successful candidate will be skilled at multitasking and genuinely enjoy helping people. Applicants must be fluent in french & english both.Why you want the job:- Gain call center experience working for a leader in the Logistics industry - Strong possibility for permanent employment- Growth opportunities- Monday to Friday 1:00 pm to 9:00 pm - Positive company culture- Hands on management team - Competitive pay $19.15 hourly- Immediate start-Training in office then work from home until further notice (Training in Brampton office)Who you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- Previous experience working in a high volume call center- A personable team player with the ability to learn quickly - Proven ability to handle high volume calls with ease and a sense of calmness - Helpful by nature with the ability to problem solve - Flexible and able to start immediately What you will be doing: - Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary If you are looking to get your foot in the door of one of Canada's leading parcel delivery companies with plenty of opportunity for learning and development, this is the opportunity for you!To apply:1. Create a Randstad profile and apply to the posting online2. Apply directly to navpreet.sandhu@randstad.ca to be considered for the opportunity Qualified fluent bilingual (french & english only) will be contactedThanksNavPhone Number:905.814.6554Fax Number:905.814.4921AdvantagesWhy you want the job:- Gain call center experience working for a leader in the Logistics industry - Strong possibility for permanent employment- Growth opportunities- Monday to Friday 1:00 pm to 9:00 pm - Positive company culture- Hands on management team - Competitive pay $19.15 hourly- Immediate startResponsibilitiesWhat you will be doing: - Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary QualificationsWho you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- Previous experience working in a high volume call center- A personable team player with the ability to learn quickly - Proven ability to handle high volume calls with ease and a sense of calmness - Helpful by nature with the ability to problem solve - Flexible and able to start immediately SummaryDo you enjoy being busy? Do you have experience working in a high volume call center? Are you BILINGUAL in French and English and looking for a new challenge in an exciting and fast pace industry? If you answered YES to all of the above you will want to keep reading!A leader in Logistics and Shipping is looking to hire Bilingual Call Center Representatives to join the Brampton team immediately on an ongoing contract. Reporting to the Customer Service Manager, you will be the first point of contact for businesses and consumers looking to track and trace their shipments. The successful candidate will be skilled at multitasking and genuinely enjoy helping people. Why you want the job:- Gain call center experience working for a leader in the Logistics industry - Strong possibility for permanent employment- Growth opportunities- Monday to Friday 1:00 pm to 9:00 pm - Positive company culture- Hands on management team - Competitive pay $19.15 hourly- Immediate startWho you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- Previous experience working in a high volume call center- A personable team player with the ability to learn quickly - Proven ability to handle high volume calls with ease and a sense of calmness - Helpful by nature with the ability to problem solve - Flexible and able to start immediately What you will be doing: - Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary If you are looking to get your foot in the door of one of Canada's leading parcel delivery companies with plenty of opportunity for learning and development, this is the opportunity for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you enjoy being busy? Do you have experience working in a high volume call center? Are you BILINGUAL in French and English and looking for a new challenge in an exciting and fast pace industry? If you answered YES to all of the above you will want to keep reading!A leader in Logistics and Shipping is looking to hire Bilingual Call Center Representatives to join the Brampton team immediately on an ongoing contract. Reporting to the Customer Service Manager, you will be the first point of contact for businesses and consumers looking to track and trace their shipments. The successful candidate will be skilled at multitasking and genuinely enjoy helping people. Applicants must be fluent in french & english both.Why you want the job:- Gain call center experience working for a leader in the Logistics industry - Strong possibility for permanent employment- Growth opportunities- Monday to Friday 1:00 pm to 9:00 pm - Positive company culture- Hands on management team - Competitive pay $19.15 hourly- Immediate start-Training in office then work from home until further notice (Training in Brampton office)Who you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- Previous experience working in a high volume call center- A personable team player with the ability to learn quickly - Proven ability to handle high volume calls with ease and a sense of calmness - Helpful by nature with the ability to problem solve - Flexible and able to start immediately What you will be doing: - Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary If you are looking to get your foot in the door of one of Canada's leading parcel delivery companies with plenty of opportunity for learning and development, this is the opportunity for you!To apply:1. Create a Randstad profile and apply to the posting online2. Apply directly to navpreet.sandhu@randstad.ca to be considered for the opportunity Qualified fluent bilingual (french & english only) will be contactedThanksNavPhone Number:905.814.6554Fax Number:905.814.4921AdvantagesWhy you want the job:- Gain call center experience working for a leader in the Logistics industry - Strong possibility for permanent employment- Growth opportunities- Monday to Friday 1:00 pm to 9:00 pm - Positive company culture- Hands on management team - Competitive pay $19.15 hourly- Immediate startResponsibilitiesWhat you will be doing: - Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary QualificationsWho you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- Previous experience working in a high volume call center- A personable team player with the ability to learn quickly - Proven ability to handle high volume calls with ease and a sense of calmness - Helpful by nature with the ability to problem solve - Flexible and able to start immediately SummaryDo you enjoy being busy? Do you have experience working in a high volume call center? Are you BILINGUAL in French and English and looking for a new challenge in an exciting and fast pace industry? If you answered YES to all of the above you will want to keep reading!A leader in Logistics and Shipping is looking to hire Bilingual Call Center Representatives to join the Brampton team immediately on an ongoing contract. Reporting to the Customer Service Manager, you will be the first point of contact for businesses and consumers looking to track and trace their shipments. The successful candidate will be skilled at multitasking and genuinely enjoy helping people. Why you want the job:- Gain call center experience working for a leader in the Logistics industry - Strong possibility for permanent employment- Growth opportunities- Monday to Friday 1:00 pm to 9:00 pm - Positive company culture- Hands on management team - Competitive pay $19.15 hourly- Immediate startWho you are: - Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- Previous experience working in a high volume call center- A personable team player with the ability to learn quickly - Proven ability to handle high volume calls with ease and a sense of calmness - Helpful by nature with the ability to problem solve - Flexible and able to start immediately What you will be doing: - Responding to inbound calls, emails, and live chat- Tracking and tracing packages- Dealing with invoicing issues- Escalating issues to management when necessary If you are looking to get your foot in the door of one of Canada's leading parcel delivery companies with plenty of opportunity for learning and development, this is the opportunity for you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brampton, Ontario
      • Contract
      A well known company in the transportation industry is looking for a Bilingual Customer Service Representatives ( FRENCH & ENGLISH FLUENT) to join their team on a 2 month contract a great Work From Home opportunity!As a Bilingual Customer Service Representative, you are the first point of contact for consumers and businesses and are responsible for answering inquiries regarding shipping and receiving. (MUST BE FLUENT IN FRENCH & ENGLISH)Why do you want the job?- Contract & Work From Home (equipment to be provided)- Stable hours Monday to Friday 8:00 am to 4:00 pm -Training for 1-2 weeks will be Monday to Friday 9AM-5PM-Hourly pay of 18$/hour- Rapidly growing company with lots of opportunity for growth and development- Gain valuable experience working for an industry leader in transportation - Work for hands on supervisors who support the growth and development of their teams - Start immediately -Work from home (Have to have their own computer for training)Who are you?- BILINGUAL; fully fluent in English and French (90% of calls will be in French)- Customer focused with previous experience in a customer facing role - Minimum typing speed 40 wpm - Computer savvyWhat will you be doing?- Answering 100+ incoming calls, emails and live chat (B2B and B2C) on a daily basis- Scheduling pick up, tracking and tracing of shipments, responding to customer inquiries - Measured on call quality (minimum 90%), average talk time of 3.5 minutes and minimum 100 calls per day- No sales targetsIf you are a quick learner looking for your next opportunity where you can utilize your French language skills we want to hear from you!Please apply directly to navpreet.sandhu@randstad.ca#humanforwardAdvantagesWhy do you want the job?- Contract & Work From Home (equipment to be provided)- Stable hours Monday to Friday 8:00 am to 4:00 pm -Hourly pay of 18$/hour- Rapidly growing company with lots of opportunity for growth and development- Gain valuable experience working for an industry leader in transportation - Work for hands on supervisors who support the growth and development of their teams - Start immediately ResponsibilitiesWhat will you be doing?- Answering 100+ incoming calls, emails and live chat (B2B and B2C) on a daily basis- Scheduling pick up, tracking and tracing of shipments, responding to customer inquiries - Measured on call quality (minimum 90%), average talk time of 3.5 minutes and minimum 100 calls per day- No sales targetsQualificationsWho are you?- BILINGUAL; fully fluent in English and French (90% of calls will be in French)- Customer focused with previous experience in a customer facing role - Minimum typing speed 40 wpm - Computer savvySummaryA well known company in the transportation industry is looking for a Bilingual Customer Service Representatives ( FRENCH & ENGLISH FLUENT) to join their team on a 2 month contract a great Work From Home opportunity!As a Bilingual Customer Service Representative, you are the first point of contact for consumers and businesses and are responsible for answering inquiries regarding shipping and receiving. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      A well known company in the transportation industry is looking for a Bilingual Customer Service Representatives ( FRENCH & ENGLISH FLUENT) to join their team on a 2 month contract a great Work From Home opportunity!As a Bilingual Customer Service Representative, you are the first point of contact for consumers and businesses and are responsible for answering inquiries regarding shipping and receiving. (MUST BE FLUENT IN FRENCH & ENGLISH)Why do you want the job?- Contract & Work From Home (equipment to be provided)- Stable hours Monday to Friday 8:00 am to 4:00 pm -Training for 1-2 weeks will be Monday to Friday 9AM-5PM-Hourly pay of 18$/hour- Rapidly growing company with lots of opportunity for growth and development- Gain valuable experience working for an industry leader in transportation - Work for hands on supervisors who support the growth and development of their teams - Start immediately -Work from home (Have to have their own computer for training)Who are you?- BILINGUAL; fully fluent in English and French (90% of calls will be in French)- Customer focused with previous experience in a customer facing role - Minimum typing speed 40 wpm - Computer savvyWhat will you be doing?- Answering 100+ incoming calls, emails and live chat (B2B and B2C) on a daily basis- Scheduling pick up, tracking and tracing of shipments, responding to customer inquiries - Measured on call quality (minimum 90%), average talk time of 3.5 minutes and minimum 100 calls per day- No sales targetsIf you are a quick learner looking for your next opportunity where you can utilize your French language skills we want to hear from you!Please apply directly to navpreet.sandhu@randstad.ca#humanforwardAdvantagesWhy do you want the job?- Contract & Work From Home (equipment to be provided)- Stable hours Monday to Friday 8:00 am to 4:00 pm -Hourly pay of 18$/hour- Rapidly growing company with lots of opportunity for growth and development- Gain valuable experience working for an industry leader in transportation - Work for hands on supervisors who support the growth and development of their teams - Start immediately ResponsibilitiesWhat will you be doing?- Answering 100+ incoming calls, emails and live chat (B2B and B2C) on a daily basis- Scheduling pick up, tracking and tracing of shipments, responding to customer inquiries - Measured on call quality (minimum 90%), average talk time of 3.5 minutes and minimum 100 calls per day- No sales targetsQualificationsWho are you?- BILINGUAL; fully fluent in English and French (90% of calls will be in French)- Customer focused with previous experience in a customer facing role - Minimum typing speed 40 wpm - Computer savvySummaryA well known company in the transportation industry is looking for a Bilingual Customer Service Representatives ( FRENCH & ENGLISH FLUENT) to join their team on a 2 month contract a great Work From Home opportunity!As a Bilingual Customer Service Representative, you are the first point of contact for consumers and businesses and are responsible for answering inquiries regarding shipping and receiving. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Etobicoke, Ontario
      • Permanent
      Randstad is Hiring Bilingual Chargeback Analysts for a company in the Financial industry in the greater Toronto area!Do you want to pursue a career in call center? Are you interested in the Financial industry?Are you fluently bilingual in English and French? Are you full-time available? Do you have any experience in Fraud investigation, risk analysis or collections? If you answered "yes" to any of the above, then this opportunity is for you! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 14th 2021What(Job title)?- Bilingual Chargeback Analyst (Call Center Setting)Where?- Work from home (Must be in GTA)When?- Training starts June 14th 2021Hours of Operation:Monday - Friday 8 AM - 6 PM (rotational shifts)Pay rate:$20.5/hour Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and analyst experience - Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Receive inbound calls from clients and complete outbound calls for investigation purposes- Review and analyze Fraud and Non-Fraud Cases for chargeback opportunities.- Provide exceptional customer service while responding to all inbound/outbound inquiries- Be responsible for all the phases of the chargeback lifecycle - Respond to all merchant challenges and assess next steps- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team- Enter customer feedback and update their existing accounts with their dispute status Qualifications- Fluently bilingual in both English and French (Strong Written and verbal communication skills) - Good analytical and problem solving skills, negotiation skills, and judgement skills- Minimum 1 year of fraud Detection/investigation experience- Minimum of 1-2 years of credit card and/or financial experience- 1-2 years Customer Service experienceHere's how you can apply:1) apply directly on randstad.ca2) Email your interest and resume to yasameen.aljanabi@randstad.ca, please reference "Bilingual Chargeback Analyst"SummaryBilingual Chargeback Analyst Starting as of June 14th 2021 Monday-Friday from 8am to 6pm (rotational shifts)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Randstad is Hiring Bilingual Chargeback Analysts for a company in the Financial industry in the greater Toronto area!Do you want to pursue a career in call center? Are you interested in the Financial industry?Are you fluently bilingual in English and French? Are you full-time available? Do you have any experience in Fraud investigation, risk analysis or collections? If you answered "yes" to any of the above, then this opportunity is for you! This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of June 14th 2021What(Job title)?- Bilingual Chargeback Analyst (Call Center Setting)Where?- Work from home (Must be in GTA)When?- Training starts June 14th 2021Hours of Operation:Monday - Friday 8 AM - 6 PM (rotational shifts)Pay rate:$20.5/hour Advantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and analyst experience - Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Receive inbound calls from clients and complete outbound calls for investigation purposes- Review and analyze Fraud and Non-Fraud Cases for chargeback opportunities.- Provide exceptional customer service while responding to all inbound/outbound inquiries- Be responsible for all the phases of the chargeback lifecycle - Respond to all merchant challenges and assess next steps- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team- Enter customer feedback and update their existing accounts with their dispute status Qualifications- Fluently bilingual in both English and French (Strong Written and verbal communication skills) - Good analytical and problem solving skills, negotiation skills, and judgement skills- Minimum 1 year of fraud Detection/investigation experience- Minimum of 1-2 years of credit card and/or financial experience- 1-2 years Customer Service experienceHere's how you can apply:1) apply directly on randstad.ca2) Email your interest and resume to yasameen.aljanabi@randstad.ca, please reference "Bilingual Chargeback Analyst"SummaryBilingual Chargeback Analyst Starting as of June 14th 2021 Monday-Friday from 8am to 6pm (rotational shifts)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brampton, Ontario
      • Permanent
      • $75,000 - $80,000 per year
      Do you have a passion for sales? Do you enjoy working in a team environment? Do you enjoy working in a fast-paced environment? Do you enjoy setting up and following KPIs? Are you Bilingual in French and English? Then we have the job for you!Randstad is looking for a Lead Generation Manager to work for a well-known photography company in the Brampton area. This is a permanent, full-time position in a brand new role!To find out more, read below:Type: PermanentHours: Monday - Friday regular business hours (No evenings or weekends!)Salary: 75k-80K + bonusLocation: Brampton - Work from home for the time being Equipment provided by the companyBenefits included RSP4 weeks vacation + sick days Free parkingAdvantages- Permanent opportunity - Regular business hours- Competitive Salary - opportunity to earn over 100k!- Work from home- Equipment provided - 4 weeks vacation to start!- Benefits included- Gym on site - Education allowance - Be in a brand new positionResponsibilities- Running a team of 9 lead generators - Team will be cold calling and passing leads along to sales reps- Build a team from the ground up- Create KPIs and enforce them in the team- Do training and coaching, providing 1:1s to the staff- Building a team environment - Drive team to success Qualifications- Bilingual in French and English is an asset - Min 3 years of Lead Generation - Business to Business experience is a must - Cold calling experience is a must - Management experience is a must - Organization and problem-solving sills - Good leadership skills SummaryIf this sounds like something that interests you, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Lead Generation Manager"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have a passion for sales? Do you enjoy working in a team environment? Do you enjoy working in a fast-paced environment? Do you enjoy setting up and following KPIs? Are you Bilingual in French and English? Then we have the job for you!Randstad is looking for a Lead Generation Manager to work for a well-known photography company in the Brampton area. This is a permanent, full-time position in a brand new role!To find out more, read below:Type: PermanentHours: Monday - Friday regular business hours (No evenings or weekends!)Salary: 75k-80K + bonusLocation: Brampton - Work from home for the time being Equipment provided by the companyBenefits included RSP4 weeks vacation + sick days Free parkingAdvantages- Permanent opportunity - Regular business hours- Competitive Salary - opportunity to earn over 100k!- Work from home- Equipment provided - 4 weeks vacation to start!- Benefits included- Gym on site - Education allowance - Be in a brand new positionResponsibilities- Running a team of 9 lead generators - Team will be cold calling and passing leads along to sales reps- Build a team from the ground up- Create KPIs and enforce them in the team- Do training and coaching, providing 1:1s to the staff- Building a team environment - Drive team to success Qualifications- Bilingual in French and English is an asset - Min 3 years of Lead Generation - Business to Business experience is a must - Cold calling experience is a must - Management experience is a must - Organization and problem-solving sills - Good leadership skills SummaryIf this sounds like something that interests you, apply now!1) Apply online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Lead Generation Manager"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Brampton, Ontario
      • Permanent
      JOB DESCRIPTIONA global leader in the sales, marketing and distribution of specialty chemicals is looking for a Bilingual Customer Service Representative/ Order Management to join their Brampton team for a 6 month contract!Why you want the job:- Gain experience supporting a great team- Growth and development opportunities- Regular business hours Monday to Friday (9-5 or 10-6)- Positive company culture- Hands on management team- Work From Home (Until Further Notice)- Office Location Brampton- $49,000 competitive salary-6 Month contract with opportunity to be extension & go permanentWho you are:- Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- 1-3 years of experience in customer service call centre/ Order management background- B2B Customer Service Experience an asset- An ability to learn quickly and work independently with little supervision- Tech Savvy: JD Edwards experience an asset- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment- Flexible and able to start immediatelyWhat you will be doing:-Accurately and efficiently process customer orders (B2B, Warehouse/Direct)-Acknowledge all customer complaints within 24 hours. Ensure that an appropriate resolution is initiated andcommunicated to the customer within 48 hours. Involve the appropriate personnel when needed. Updatesystem as required.-Qualify new customers using the established protocol. Alert regulatory to suspicious requests.-Communicate new service fees and relevant IMCD policies to customers-Ensure that customer profiles and up-to-date in system-Contact customers for specific information (i.e., forecasts, releases off blanket orders etc.)-Investigate inventory issues, delivery issues and pricing discrepancies and ensure timely resolution andcommunication-Work with A/R to resolve credit issues and assist with new customer credit requests-Retrieve data from internal systems as required to fulfill customer requirements (i.e., supply contracts,agreements, quotes, samples, purchase history etc.)-Generate and request required documents for international shipments (i.e., customs, FDA, Prior Notice).-Provide any documents requested by Customer-Prioritize, communicate and effectively execute all rush orders-Monitor future and back-order reports - sales order managementIf you are looking to get your foot in the door of one of with plenty of opportunity for learning and development, this is the opportunity for you!To apply:1. Apply directly to navpreet.sandhu@randstad.ca by sending a copy of your resume and quoting "Bilingual Order Management" in the subject line to be considered for the opportunity.AdvantagesWhy you want the job:- Gain experience supporting a great team- Growth and development opportunities- Regular business hours Monday to Friday (9-5 or 10-6)- Positive company culture- Hands on management team- Work From Home (Until Further Notice)- Office Location Brampton-6 Month contract with opportunity to be extension & go permanentResponsibilitiesWhat you will be doing:-Accurately and efficiently process customer orders (B2B, Warehouse/Direct)-Acknowledge all customer complaints within 24 hours. Ensure that an appropriate resolution is initiated andcommunicated to the customer within 48 hours. Involve the appropriate personnel when needed. Updatesystem as required.-Qualify new customers using the established protocol. Alert regulatory to suspicious requests.-Communicate new service fees and relevant IMCD policies to customers-Ensure that customer profiles and up-to-date in system-Contact customers for specific information (i.e., forecasts, releases off blanket orders etc.)-Investigate inventory issues, delivery issues and pricing discrepancies and ensure timely resolution andcommunication-Work with A/R to resolve credit issues and assist with new customer credit requests-Retrieve data from internal systems as required to fulfill customer requirements (i.e., supply contracts,agreements, quotes, samples, purchase history etc.)-Generate and request required documents for international shipments (i.e., customs, FDA, Prior Notice).-Provide any documents requested by Customer-Prioritize, communicate and effectively execute all rush orders-Monitor future and back-order reports - sales order managementQualificationsWho you are:- Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- 1-4 years of experience in customer service call centre/ Order management background- B2B Custome Service Experience an asset- An ability to learn quickly and work independently with little supervision- Tech Savvy: JD Edwards experience an asset- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment- Flexible and able to start immediatelySummaryA global leader in the sales, marketing and distribution of specialty chemicals is looking for a Bilingual Customer Service Representative/ Order Management to join their Brampton team for a 6 month contract!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      JOB DESCRIPTIONA global leader in the sales, marketing and distribution of specialty chemicals is looking for a Bilingual Customer Service Representative/ Order Management to join their Brampton team for a 6 month contract!Why you want the job:- Gain experience supporting a great team- Growth and development opportunities- Regular business hours Monday to Friday (9-5 or 10-6)- Positive company culture- Hands on management team- Work From Home (Until Further Notice)- Office Location Brampton- $49,000 competitive salary-6 Month contract with opportunity to be extension & go permanentWho you are:- Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- 1-3 years of experience in customer service call centre/ Order management background- B2B Customer Service Experience an asset- An ability to learn quickly and work independently with little supervision- Tech Savvy: JD Edwards experience an asset- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment- Flexible and able to start immediatelyWhat you will be doing:-Accurately and efficiently process customer orders (B2B, Warehouse/Direct)-Acknowledge all customer complaints within 24 hours. Ensure that an appropriate resolution is initiated andcommunicated to the customer within 48 hours. Involve the appropriate personnel when needed. Updatesystem as required.-Qualify new customers using the established protocol. Alert regulatory to suspicious requests.-Communicate new service fees and relevant IMCD policies to customers-Ensure that customer profiles and up-to-date in system-Contact customers for specific information (i.e., forecasts, releases off blanket orders etc.)-Investigate inventory issues, delivery issues and pricing discrepancies and ensure timely resolution andcommunication-Work with A/R to resolve credit issues and assist with new customer credit requests-Retrieve data from internal systems as required to fulfill customer requirements (i.e., supply contracts,agreements, quotes, samples, purchase history etc.)-Generate and request required documents for international shipments (i.e., customs, FDA, Prior Notice).-Provide any documents requested by Customer-Prioritize, communicate and effectively execute all rush orders-Monitor future and back-order reports - sales order managementIf you are looking to get your foot in the door of one of with plenty of opportunity for learning and development, this is the opportunity for you!To apply:1. Apply directly to navpreet.sandhu@randstad.ca by sending a copy of your resume and quoting "Bilingual Order Management" in the subject line to be considered for the opportunity.AdvantagesWhy you want the job:- Gain experience supporting a great team- Growth and development opportunities- Regular business hours Monday to Friday (9-5 or 10-6)- Positive company culture- Hands on management team- Work From Home (Until Further Notice)- Office Location Brampton-6 Month contract with opportunity to be extension & go permanentResponsibilitiesWhat you will be doing:-Accurately and efficiently process customer orders (B2B, Warehouse/Direct)-Acknowledge all customer complaints within 24 hours. Ensure that an appropriate resolution is initiated andcommunicated to the customer within 48 hours. Involve the appropriate personnel when needed. Updatesystem as required.-Qualify new customers using the established protocol. Alert regulatory to suspicious requests.-Communicate new service fees and relevant IMCD policies to customers-Ensure that customer profiles and up-to-date in system-Contact customers for specific information (i.e., forecasts, releases off blanket orders etc.)-Investigate inventory issues, delivery issues and pricing discrepancies and ensure timely resolution andcommunication-Work with A/R to resolve credit issues and assist with new customer credit requests-Retrieve data from internal systems as required to fulfill customer requirements (i.e., supply contracts,agreements, quotes, samples, purchase history etc.)-Generate and request required documents for international shipments (i.e., customs, FDA, Prior Notice).-Provide any documents requested by Customer-Prioritize, communicate and effectively execute all rush orders-Monitor future and back-order reports - sales order managementQualificationsWho you are:- Bilingual and fully fluent in French and English with excellent written and verbal communication in both languages- 1-4 years of experience in customer service call centre/ Order management background- B2B Custome Service Experience an asset- An ability to learn quickly and work independently with little supervision- Tech Savvy: JD Edwards experience an asset- Excellent organization and problem solving skills- A team player with a proven ability to work well under pressure in a fast paced environment- Flexible and able to start immediatelySummaryA global leader in the sales, marketing and distribution of specialty chemicals is looking for a Bilingual Customer Service Representative/ Order Management to join their Brampton team for a 6 month contract!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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