Thank you for subscribing to your personalised job alerts.

35 jobs found in Oldcastle, Ontario

filter3
clear all
    • North York, Ontario
    • Permanent
    Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for Bilingual Customer Service Representatives to work for a well-known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Hours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $19/hourLocation: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- High call volume, roughly 100 calls a day- Ensure customers are provided top-notch service Qualifications-2 years of customer service experience - Bilingual in French and Engish- Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to aastasia.kourniotis@randstad.ca and mention "Bilingual Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for Bilingual Customer Service Representatives to work for a well-known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Hours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $19/hourLocation: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- High call volume, roughly 100 calls a day- Ensure customers are provided top-notch service Qualifications-2 years of customer service experience - Bilingual in French and Engish- Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to aastasia.kourniotis@randstad.ca and mention "Bilingual Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    • $42,000 - $44,000 per year
    Do you enjoy supporting relationships and getting to assist people with choosing the right option to impact their lives in a positive way? Are you a people person, looking for a role where you can push yourself to develop new skills? Do you want to work remotely? If so, we might have just the role for you!We are working with a client in the insurance industry to find Bilingual Customer Service Representatives to work remotely in the Ottawa or Kingston region! If you enjoy talking to people, have some familiarity with the financial or banking industries, and have call centre experience, you might be just who we are looking for! You'll support client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.Advantages- Permanent position- Competitive salary, 42K to 44K per year- Weekday schedule (Monday to Friday between 8am and 8pm)- 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "insurance csr" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you enjoy supporting relationships and getting to assist people with choosing the right option to impact their lives in a positive way? Are you a people person, looking for a role where you can push yourself to develop new skills? Do you want to work remotely? If so, we might have just the role for you!We are working with a client in the insurance industry to find Bilingual Customer Service Representatives to work remotely in the Ottawa or Kingston region! If you enjoy talking to people, have some familiarity with the financial or banking industries, and have call centre experience, you might be just who we are looking for! You'll support client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.Advantages- Permanent position- Competitive salary, 42K to 44K per year- Weekday schedule (Monday to Friday between 8am and 8pm)- 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need? Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "insurance csr" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the person people trust to remain calm in a crisis? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a Bilingual Customer Service Representative to become part of a great team in Ottawa East. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with customers and technicians and will be arranging and following up on service calls. Specific experience is not required, but you do need to be willing to learn and be adaptable at the same time. AdvantagesWhat’s in it for you?- Pay range starting at $18/hr-Monday-Friday day shifts (from 730-430)- Medical and Dental benefits starting after 3 months-2 weeks’ vacation to start-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:-You’ll be taking calls from customers and technicians from all over Ottawa, and will have to prioritize calls based on need-You will need to coordinate service calls, and follow up on the status of existing jobs-You’ll be greeting any walk-in customers and assisting them with their needs-You will have to ensure all timesheets and work records are properly submitted-Other tasks as required or assignedQualificationsWhat you’ll bring to the role: - fluently bilingual in English and French- at least one year’s experience in customer service or dispatch-kitchen or food service experience would be a definite asset-aptitude with the MS Office suite-multi-tasking and ability to concentrate in a busy environment - able to lift or move 20 lbsSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (Please use "Bilingual CSR" as the subject line)We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the person people trust to remain calm in a crisis? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a Bilingual Customer Service Representative to become part of a great team in Ottawa East. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with customers and technicians and will be arranging and following up on service calls. Specific experience is not required, but you do need to be willing to learn and be adaptable at the same time. AdvantagesWhat’s in it for you?- Pay range starting at $18/hr-Monday-Friday day shifts (from 730-430)- Medical and Dental benefits starting after 3 months-2 weeks’ vacation to start-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:-You’ll be taking calls from customers and technicians from all over Ottawa, and will have to prioritize calls based on need-You will need to coordinate service calls, and follow up on the status of existing jobs-You’ll be greeting any walk-in customers and assisting them with their needs-You will have to ensure all timesheets and work records are properly submitted-Other tasks as required or assignedQualificationsWhat you’ll bring to the role: - fluently bilingual in English and French- at least one year’s experience in customer service or dispatch-kitchen or food service experience would be a definite asset-aptitude with the MS Office suite-multi-tasking and ability to concentrate in a busy environment - able to lift or move 20 lbsSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (Please use "Bilingual CSR" as the subject line)We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Permanent
    • $41,000 per year
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team.This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $16.83/hour + 1$ when the objectives are achievedLocation: Anywhere in OntarioHours: Must be available to work rotational hours between Monday-Sunday, 8:00AM - 11:00PM*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.Start Date : November 14th, 2021As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.Responsibilities and duties:- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset AdvantagesHere are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:- Work with a leading global company- Permanent full time employment- Work from the comfort of your own home - permanent remote position- Great work culture- Career progression opportunities- Equipment provided by the company- Employee benefit plan Responsibilities- Inbound call centre environment (work from home)- Problem solving and troubleshooting guidance with clients by phone, chat or by email- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns- Data entry in client profiles- Create a warm, and pleasant experience for clients- Escalate customer complaints and/or calls to your manager when necessary- Have a 1 call resolution mindset QualificationsHere are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Interested? Apply now.Here's how to apply:- submit your application directlyOR- send your CV directly to virangana.shah@randstad.ca with the subject "Bilingual TSR - Ontario"Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!We look forward to discussing this opportunity with you.human forward. SummaryBilingual Technical Support Representative (English & French)Start date: November 14th, 2021Pay Rate: $16.83/hour + 1$ when the objectives are achievedAvailability: Monday to Sunday from 8 am to 11 pm (rotational shifts) If interested, apply directly or contact susmitha.jambula@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1st, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts November 1st, 2021 Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$17.50 per hour November 1st, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1st, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts November 1st, 2021 Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$17.50 per hour November 1st, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    • $40,000 - $42,000 per year
    Do you thrive in fast-paced environments? Are you looking to build a career with a great company that almost exclusively promotes from within? Are sales and customer service passions of yours? If yes, we might have just the job you’re looking for!!Working for an industry leader, you'll get to feel like a valuble part of the team from day one! You'll get ongoing training to help you grow into the role that you see for yourself! As a Counter Sales Agent you must be highly motivated, organized and have great time management skills, as well as a genuine desire to learn and develop yourself. Do you need to have done this exact job before? No! Electrical, HVAC, or Construction Industry knowledge would be a definite plus, and you MUST be comfortable in a more blue-collar environment.If this sounds like you, we want to hear from you!AdvantagesWhat you'll love about working here:Salary starting between 40-45kMonday- Friday work weekHours of work between 630am-4pm ( 8 hr shifts)Benefits & Vacation Plenty of opportunities for internal growth and advancementResponsibilitiesWhat you’ll do here:Assist customers in person and on the phone/by emailHelp identify specific or alternate solutions based on requirementsEntering sales orders and following up to make sure they get completed on timeCreate and follow up on quotes.Price negotiations.QualificationsWhat will make you successful?2+ years of counter sales or customer service experience requiredElectrical experience would be a strong assetFluent in written/spoken EnglishKnowledge of AS400 would be an assetDesire to learn and develop yourselfAbility to work independently and as part of a teamDetail orientedSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (Please use "Counter Sales" as your subject line)Calling us at: 613.726.0220 ext 4 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you thrive in fast-paced environments? Are you looking to build a career with a great company that almost exclusively promotes from within? Are sales and customer service passions of yours? If yes, we might have just the job you’re looking for!!Working for an industry leader, you'll get to feel like a valuble part of the team from day one! You'll get ongoing training to help you grow into the role that you see for yourself! As a Counter Sales Agent you must be highly motivated, organized and have great time management skills, as well as a genuine desire to learn and develop yourself. Do you need to have done this exact job before? No! Electrical, HVAC, or Construction Industry knowledge would be a definite plus, and you MUST be comfortable in a more blue-collar environment.If this sounds like you, we want to hear from you!AdvantagesWhat you'll love about working here:Salary starting between 40-45kMonday- Friday work weekHours of work between 630am-4pm ( 8 hr shifts)Benefits & Vacation Plenty of opportunities for internal growth and advancementResponsibilitiesWhat you’ll do here:Assist customers in person and on the phone/by emailHelp identify specific or alternate solutions based on requirementsEntering sales orders and following up to make sure they get completed on timeCreate and follow up on quotes.Price negotiations.QualificationsWhat will make you successful?2+ years of counter sales or customer service experience requiredElectrical experience would be a strong assetFluent in written/spoken EnglishKnowledge of AS400 would be an assetDesire to learn and develop yourselfAbility to work independently and as part of a teamDetail orientedSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (Please use "Counter Sales" as your subject line)Calling us at: 613.726.0220 ext 4 and ask for Rikki or ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Permanent
    • $40,000 per year
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial and Fraud industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Contact Centre Account Activity Fraud Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 8am-midnightScheduled for full-time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $40,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Toronto- Great team and company cultureResponsibilities- inbound, call centre environment- handle calls, determine identity and mitigate fraud losses- determine the legitimacy of applications and accounts- use analytical ability to resolve complex or difficult problems relating to fraud - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- monitor client transactionsQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: " Account Activity Fraud - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial and Fraud industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution. Position: Contact Centre Account Activity Fraud Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 8am-midnightScheduled for full-time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $40,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in Toronto- Great team and company cultureResponsibilities- inbound, call centre environment- handle calls, determine identity and mitigate fraud losses- determine the legitimacy of applications and accounts- use analytical ability to resolve complex or difficult problems relating to fraud - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- monitor client transactionsQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: " Account Activity Fraud - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Permanent
    Do you have a passion for customer service? Do you enjoy problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Collections Agent to work for a well known medical assistance company in the North York area. This is a mat leave contract with the potential for extension, to find out more, read below.Type: Mat Leave contract (20 months)Pay: 45kHours: Monday - Friday 9am - 5pm (no evenings or weekends!)Location: North York (Lawrence & Leslie)This is a work in-office positionGreat team environmentPotential for extension or being taken on permAdvantages- Full time hours- Long term contract (20 months)- 45k salary- Regular business hours - no evenings or weekends- Opportunity to get your foot in the door with a well-known company - Potential for extension Responsibilities- Taking inbound calls from customers - Setting up payment plans on overdue accounts - Following up with customers - Passing customers along to end-stage collections if needed- Update customers profiles with every interaction - Take roughly 40 calls a day- Other duties may applyQualifications- Bilingual in French and English - Customer Service experience, min 1 year- Call Center experience, min 1 year- Great communication, both in English and French - Organization- Customer focused SummaryIf you are interested and would like to learn more, apply now!1) Apply online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual Collections Agent - North York"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have a passion for customer service? Do you enjoy problem-solving? Do you enjoy working in a team environment? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for a Bilingual Collections Agent to work for a well known medical assistance company in the North York area. This is a mat leave contract with the potential for extension, to find out more, read below.Type: Mat Leave contract (20 months)Pay: 45kHours: Monday - Friday 9am - 5pm (no evenings or weekends!)Location: North York (Lawrence & Leslie)This is a work in-office positionGreat team environmentPotential for extension or being taken on permAdvantages- Full time hours- Long term contract (20 months)- 45k salary- Regular business hours - no evenings or weekends- Opportunity to get your foot in the door with a well-known company - Potential for extension Responsibilities- Taking inbound calls from customers - Setting up payment plans on overdue accounts - Following up with customers - Passing customers along to end-stage collections if needed- Update customers profiles with every interaction - Take roughly 40 calls a day- Other duties may applyQualifications- Bilingual in French and English - Customer Service experience, min 1 year- Call Center experience, min 1 year- Great communication, both in English and French - Organization- Customer focused SummaryIf you are interested and would like to learn more, apply now!1) Apply online2) Send a copy of your resume to anastasia.kourniotis@randstad.ca and mention "Bilingual Collections Agent - North York"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    • $41,000 per year
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic and caring individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked Best Airline in North America, is now accepting applications for Customer Sales and Service Agents at the Ottawa airport.Whether assisting our passengers at airport counters or gate locations, our Customer Sales and Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure. Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Please take 2 minutes to watch the following video with more information about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE"target="_blank">https://youtu.be/aTKy5mJ3fdE  Job Description: Conduct passenger check-in.Prepare and issue tickets and boarding passes. Assist pre-boarding passengers and provide information on flight schedules and routes. Act as Ground Hosts and Hostesses. Requirements: Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork. Proven problem resolution skills and the ability to multi-task. Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times. Qualifications Scheduling Adherence: Available for shift work - early mornings, evenings, weekends and statutory holidays.Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)Conditions of Employment: Mandatory Covid-19 Vaccination Required as of October 31st 2021Eligible to work in Canada. If you hold a work permit, it must be valid for a minimum of 12 months.Candidates must also obtain the Transport Canada security card (RAIC). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details). Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.LINGUISTICS REQUIREMENTS: Bilingual (English and French).Strong consideration will be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Portuguese, Italian, German, Arabic, Turkish, Hebrew, Greek, Danish, Dutch, Hindi and Punjabi.  Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
    Description Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic and caring individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. Air Canada, recently ranked Best Airline in North America, is now accepting applications for Customer Sales and Service Agents at the Ottawa airport.Whether assisting our passengers at airport counters or gate locations, our Customer Sales and Service Agents play an important role in ensuring that our flights are ready for a secure and on-time departure. Permanent full-time employment is 40 hours per week and permanent part-time employment can be scheduled for a minimum of 20 hours and a maximum of 32 hours per week. The current salary is $16/hr as per the collective agreement. Please take 2 minutes to watch the following video with more information about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE"target="_blank">https://youtu.be/aTKy5mJ3fdE  Job Description: Conduct passenger check-in.Prepare and issue tickets and boarding passes. Assist pre-boarding passengers and provide information on flight schedules and routes. Act as Ground Hosts and Hostesses. Requirements: Strong customer focus gained through previous customer service experience.Excellent interpersonal and communication skills combined with a strong commitment to teamwork. Proven problem resolution skills and the ability to multi-task. Accustomed to working within strict timelines in order to maintain on-time departures while ensuring Safety First at all times. Qualifications Scheduling Adherence: Available for shift work - early mornings, evenings, weekends and statutory holidays.Eligible candidates must be willing to undergo and successfully pass a two (2) to four (4) weeks full-time training (attendance is mandatory)Conditions of Employment: Mandatory Covid-19 Vaccination Required as of October 31st 2021Eligible to work in Canada. If you hold a work permit, it must be valid for a minimum of 12 months.Candidates must also obtain the Transport Canada security card (RAIC). (To obtain this security clearance candidates must undergo a thorough criminal background search, please see Transport Canada website for additional details). Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.LINGUISTICS REQUIREMENTS: Bilingual (English and French).Strong consideration will be given to candidates fluent in English, French and one or more of the following languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Portuguese, Italian, German, Arabic, Turkish, Hebrew, Greek, Danish, Dutch, Hindi and Punjabi.  Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
    • North York, Ontario
    • Permanent
    • $18.70 per hour
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full time position working with a top financial institution. Position: Contact Centre Fraud AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $18.70/hr (per the collective bargaining agreement, unionized position)- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Fraud Agent - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about doing what is right? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full time position working with a top financial institution. Position: Contact Centre Fraud AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightScheduled for full time hoursTraining: 3-5 weeks, full time paid trainingAdvantages- Competitive pay of $18.70/hr (per the collective bargaining agreement, unionized position)- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available - Benefits and Paid Vacation- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- handle calls and determine identity- use analytical ability to resolve complex or difficult problems relating to fraud - determine legitimacy of applications - provide recommendations on operational and system procedures- transfer calls to appropriate departments as necessary- reporting and back end proceduresQualifications- minimum 2 years of customer service experience is required- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities - good keyboarding skills- excellent English communication with a positive and professional demeanour SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting 2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Fraud Agent - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Permanent
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work from Office for a well established company! You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This Etobicoke company is a great space to work and we know you’ll love it here!Some quick details!MUST be available to work between 7am and 11pm Monday-SundayYou need to be fluent in English and if you know French, an added advantageThis is a Work From Office position!Advantages-Permanent Position- no short term contracts-Competitive pay rate-No Overnight shifts-Large lunch room and great team environment- Easy access by public transit-Work From Home available after 3 months, if you meet all requirements.Responsibilities Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.  In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.  Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.  Adhere to the Millennium1 Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.  Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.  Fulfill customer brand expectations in a manner that complies with policies, practices and procedures. End each call by completing all required activity in order to fulfill customer requests and document everything.Qualifications Excellent communication skills, both verbal and written.  Fluent in English and French Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints.  Working knowledge of PCs and strong keyboarding skills (min 25 wpm)Positive attitude and demonstrated ability to perform in a team-based environment.  Professional and pleasant telephone manner.  Must have flexibility and willingness to work rotational shifts, including evenings and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an assetSummaryIf Interested, apply to the position directly or contact melissa.wilson@randstad.ca through an email .Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work from Office for a well established company! You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This Etobicoke company is a great space to work and we know you’ll love it here!Some quick details!MUST be available to work between 7am and 11pm Monday-SundayYou need to be fluent in English and if you know French, an added advantageThis is a Work From Office position!Advantages-Permanent Position- no short term contracts-Competitive pay rate-No Overnight shifts-Large lunch room and great team environment- Easy access by public transit-Work From Home available after 3 months, if you meet all requirements.Responsibilities Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.  In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.  Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.  Adhere to the Millennium1 Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.  Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.  Fulfill customer brand expectations in a manner that complies with policies, practices and procedures. End each call by completing all required activity in order to fulfill customer requests and document everything.Qualifications Excellent communication skills, both verbal and written.  Fluent in English and French Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints.  Working knowledge of PCs and strong keyboarding skills (min 25 wpm)Positive attitude and demonstrated ability to perform in a team-based environment.  Professional and pleasant telephone manner.  Must have flexibility and willingness to work rotational shifts, including evenings and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an assetSummaryIf Interested, apply to the position directly or contact melissa.wilson@randstad.ca through an email .Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Looking to join a local & growing company? The company was established in 1992 combining their expertise in maintenance & operating heavy-duty equipment. Do you have an interest in the mechanical & construction field? Their mission is to answer all of their clients needs! Are you ready to meet their needs?...We are looking for an experienced Parts Counter Clerk to join our team in Ottawa East. In this permanent role, you will need to be able to multitask, stay organized, work efficiently and have a great can-do attitude! If this sounds like you, we want to hear from you!AdvantagesWhat’s in it for you?- Pay range starting at $18/hr-Monday-Friday day shifts (from 730-430)- Medical and Dental benefits starting after 3 months-2 weeks’ vacation to start-accessible by transit-free parking on siteResponsibilitiesTake incoming parts sales requests via phone or in personAssist internal team to gather partsFollow up on pending orders and expedite issuesProvide exemplary customer service to all clientsmanage inventory and ensure timely record keepingAssist other departments as necessarylight shipping and receiving dutiesQualifications- fluently bilingual in English and French would be an asset- at least one year’s experience in customer service or parts counter work-kitchen or food service experience would be a definite asset-aptitude with the MS Office suite-multi-tasking and ability to concentrate in a busy environment- able to lift or move 50 lbsSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (Please use "parts counter" as the subject line)We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Looking to join a local & growing company? The company was established in 1992 combining their expertise in maintenance & operating heavy-duty equipment. Do you have an interest in the mechanical & construction field? Their mission is to answer all of their clients needs! Are you ready to meet their needs?...We are looking for an experienced Parts Counter Clerk to join our team in Ottawa East. In this permanent role, you will need to be able to multitask, stay organized, work efficiently and have a great can-do attitude! If this sounds like you, we want to hear from you!AdvantagesWhat’s in it for you?- Pay range starting at $18/hr-Monday-Friday day shifts (from 730-430)- Medical and Dental benefits starting after 3 months-2 weeks’ vacation to start-accessible by transit-free parking on siteResponsibilitiesTake incoming parts sales requests via phone or in personAssist internal team to gather partsFollow up on pending orders and expedite issuesProvide exemplary customer service to all clientsmanage inventory and ensure timely record keepingAssist other departments as necessarylight shipping and receiving dutiesQualifications- fluently bilingual in English and French would be an asset- at least one year’s experience in customer service or parts counter work-kitchen or food service experience would be a definite asset-aptitude with the MS Office suite-multi-tasking and ability to concentrate in a busy environment- able to lift or move 50 lbsSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (Please use "parts counter" as the subject line)We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representatvie in Nepean Ottawa!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of October 6th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts October 6th, 2021Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$18.50/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryBilingual Customer Service (English and French)$18.50 per hour October 6th, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representatvie in Nepean Ottawa!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of October 6th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts October 6th, 2021Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$18.50/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryBilingual Customer Service (English and French)$18.50 per hour October 6th, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    • $19 - $20 per year
    Do you thrive in fast-paced environments? Do you like getting to make an impact on other businesses? Do you have an interest in construction tools and machinery? Are sales and customer service passions of yours? If yes, we might have just the job you’re looking for!!Working from a new and spacious office in South-East Ottawa, you’ll be joining a family-run company with tonnes of growth potential! As a Bilingual Counter Sales Rep you must be highly motivated, organized and have great time management skills, as well as a genuine desire to learn and develop yourself. Do you need to have done this exact job before? No! Construction and Landscape Industry knowledge would be a definite plus, and you MUST be comfortable in a more blue-collar environment.If this sounds like you, we want to hear from you!AdvantagesWhat’s in it for you as a Bilingual Counter Sales Rep:Hourly salary could start between $19-$20/hr based on experienceMonday- Friday work weekHours of work between 6am and 530pm (to be determined on hire)This position is overtime eligibleVacation allowanceAccessible to public transitCasual dress codeFriendly and encouraging team environment ResponsibilitiesWhat you’ll do here as a Bilingual Counter Sales Rep:You’ll be answering calls, emails and walk-in inquiriesYou will need to prepare quotes for clients You will have to communicate with other departments (warehouse, outside sales, mechanics)You’ll be issuing invoices and also dealing with credits and statementsYou will also be following up on open orders, rentals, and other issues with clientsYou may be assigned other duties as you master these main onesQualificationsWhat you’ll need to be successful as a Bilingual Counter Sales Rep: You MUST be fluently bilingual in English and French (all internal work is conducted in French)Knowledge of the construction and landscaping industry is essential!!Strong customer service and rapport building skills will be necessaryYou’ll need to be computer literate and very familiar with MS ExcelSelf-motivated, hungry for responsibility, and eager to learnSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Counter Sales" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you thrive in fast-paced environments? Do you like getting to make an impact on other businesses? Do you have an interest in construction tools and machinery? Are sales and customer service passions of yours? If yes, we might have just the job you’re looking for!!Working from a new and spacious office in South-East Ottawa, you’ll be joining a family-run company with tonnes of growth potential! As a Bilingual Counter Sales Rep you must be highly motivated, organized and have great time management skills, as well as a genuine desire to learn and develop yourself. Do you need to have done this exact job before? No! Construction and Landscape Industry knowledge would be a definite plus, and you MUST be comfortable in a more blue-collar environment.If this sounds like you, we want to hear from you!AdvantagesWhat’s in it for you as a Bilingual Counter Sales Rep:Hourly salary could start between $19-$20/hr based on experienceMonday- Friday work weekHours of work between 6am and 530pm (to be determined on hire)This position is overtime eligibleVacation allowanceAccessible to public transitCasual dress codeFriendly and encouraging team environment ResponsibilitiesWhat you’ll do here as a Bilingual Counter Sales Rep:You’ll be answering calls, emails and walk-in inquiriesYou will need to prepare quotes for clients You will have to communicate with other departments (warehouse, outside sales, mechanics)You’ll be issuing invoices and also dealing with credits and statementsYou will also be following up on open orders, rentals, and other issues with clientsYou may be assigned other duties as you master these main onesQualificationsWhat you’ll need to be successful as a Bilingual Counter Sales Rep: You MUST be fluently bilingual in English and French (all internal work is conducted in French)Knowledge of the construction and landscaping industry is essential!!Strong customer service and rapport building skills will be necessaryYou’ll need to be computer literate and very familiar with MS ExcelSelf-motivated, hungry for responsibility, and eager to learnSummaryPlease apply by…Visit www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Counter Sales" as the subjectWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Permanent
    Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Hours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $19/hourLocation: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- High call volume, roughly 100 calls a day- Ensure customers are provided top-notch service Qualifications-2 years of customer service experience - Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to aastasia.kourniotis@randstad.ca and mention "Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Hours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $19/hourLocation: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- High call volume, roughly 100 calls a day- Ensure customers are provided top-notch service Qualifications-2 years of customer service experience - Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to aastasia.kourniotis@randstad.ca and mention "Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Saint Albert, Ontario
    • Permanent
    • $17.00 - $18.00 per hour
    Are you looking for a new position that will let you exercise your customer service skills? Do you enjoy speaking to many different people each day and helping them fill their needs? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and providing the best customer experience possible? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representative to work in the heart of St. Albert. You’ll be responsible for providing world class customer service to clients over the phone, via email and in person! You’ll get to work as part of a team that will support your professional development. This St. Albert office is a great space to work and we know you’ll love it here!AdvantagesADVANTAGESWhat’s in it for you as a customer service representative:- Pay will start at $17-$18/hr- Business stability (they celebrated their 125th anniversary in 2019!)- An employee discount - Great opportunities to professional development- Complete Benefits plan- Monday-Friday in Office work week (must be available to work between 8am and 4pm on site)- Great team environmentResponsibilitiesWhat You’ll do here as a customer service representative:- Ensure that orders are processed effectively, either by phone, emails or faxes- Process each order in the computer system accurately- Provide exceptional customer service to clients- Process calls to all customers as required by the office- Dealing with customer complaints and resolve problems to keep an outstanding customer serviceQualificationsWhat will make you successful as a customer service representative:- Minimum High School Diploma and /or equivalent experience and education- Minimum of one (1) year experience in a Customer Service position- Must be comfortable to work in a fast pace environment- Excellent attention to details and high precision when you perform your job daily tasks.- You are an excellent team worker- Excellent customer service and problem-solving skills- Excellent verbal and written communication skills- Good knowledge of MS Office, more particularly excel- Must be FLUENTLY BILINGUAL in ENGLISH and FRENCHSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use Bilingual CSR as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new position that will let you exercise your customer service skills? Do you enjoy speaking to many different people each day and helping them fill their needs? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and providing the best customer experience possible? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representative to work in the heart of St. Albert. You’ll be responsible for providing world class customer service to clients over the phone, via email and in person! You’ll get to work as part of a team that will support your professional development. This St. Albert office is a great space to work and we know you’ll love it here!AdvantagesADVANTAGESWhat’s in it for you as a customer service representative:- Pay will start at $17-$18/hr- Business stability (they celebrated their 125th anniversary in 2019!)- An employee discount - Great opportunities to professional development- Complete Benefits plan- Monday-Friday in Office work week (must be available to work between 8am and 4pm on site)- Great team environmentResponsibilitiesWhat You’ll do here as a customer service representative:- Ensure that orders are processed effectively, either by phone, emails or faxes- Process each order in the computer system accurately- Provide exceptional customer service to clients- Process calls to all customers as required by the office- Dealing with customer complaints and resolve problems to keep an outstanding customer serviceQualificationsWhat will make you successful as a customer service representative:- Minimum High School Diploma and /or equivalent experience and education- Minimum of one (1) year experience in a Customer Service position- Must be comfortable to work in a fast pace environment- Excellent attention to details and high precision when you perform your job daily tasks.- You are an excellent team worker- Excellent customer service and problem-solving skills- Excellent verbal and written communication skills- Good knowledge of MS Office, more particularly excel- Must be FLUENTLY BILINGUAL in ENGLISH and FRENCHSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use Bilingual CSR as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • North York, Ontario
    • Permanent
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work from Office for a well established company! You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This Etobicoke company is a great space to work and we know you’ll love it here!Some quick details!MUST be available to work between 7am and 11pm Monday-SundayYou need to be fluent in English and if you know French, an added advantageThis is a Work From Office position!Advantages-Permanent Position- no short term contracts-Competitive pay rate-No Overnight shifts-Large lunch room and great team environment- Easy access by public transit-Work From Home available after 3 months, if you meet all requirements.Responsibilities Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.  In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.  Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.  Adhere to the Millennium1 Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.  Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.  Fulfill customer brand expectations in a manner that complies with policies, practices and procedures. End each call by completing all required activity in order to fulfill customer requests and document everything.Qualifications Excellent communication skills, both verbal and written.  Fluent in English and French Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints.  Working knowledge of PCs and strong keyboarding skills (min 25 wpm)Positive attitude and demonstrated ability to perform in a team-based environment.  Professional and pleasant telephone manner.  Must have flexibility and willingness to work rotational shifts, including evenings and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an assetSummaryIf Interested, apply to the position directly or contact melissa.wilson@randstad.ca through an email .Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work from Office for a well established company! You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This Etobicoke company is a great space to work and we know you’ll love it here!Some quick details!MUST be available to work between 7am and 11pm Monday-SundayYou need to be fluent in English and if you know French, an added advantageThis is a Work From Office position!Advantages-Permanent Position- no short term contracts-Competitive pay rate-No Overnight shifts-Large lunch room and great team environment- Easy access by public transit-Work From Home available after 3 months, if you meet all requirements.Responsibilities Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.  In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.  Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.  Adhere to the Millennium1 Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.  Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.  Fulfill customer brand expectations in a manner that complies with policies, practices and procedures. End each call by completing all required activity in order to fulfill customer requests and document everything.Qualifications Excellent communication skills, both verbal and written.  Fluent in English and French Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints.  Working knowledge of PCs and strong keyboarding skills (min 25 wpm)Positive attitude and demonstrated ability to perform in a team-based environment.  Professional and pleasant telephone manner.  Must have flexibility and willingness to work rotational shifts, including evenings and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an assetSummaryIf Interested, apply to the position directly or contact melissa.wilson@randstad.ca through an email .Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Ottawa, Ontario
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts November 1, 2021 Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$17.50 per hour November 1, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts November 1, 2021 Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$17.50 per hour November 1, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Gloucester, Ontario
    • Permanent
    • $41,000 - $44,000 per year
    Do you love getting to work with a team that feels like a family? Do you want to help local businesses get the most out of their services? Do you have a passion for providing creative solutions to complex problems? If you answered yes to any of those, we want to hear from you!We are looking for a Bilingual Sales Representative to work from a central Ottawa office providing customer service, inside and outside sales. The biggest thing we're looking for is a willingness to learn and develop yourself! This is a great environment and pretty relaxed, but you'll be busy!AdvantagesWhy you'll love it here:- Monday-Friday work week- Shift will be between 8:00am-5pm- Pay starting at 41,000-44,000 plus commission- Great work environment- Supportive team- Room for growth and developmentResponsibilitiesWhat you'll do here?-Maintain regular communication (via phone and some in person) with existing and new clients- Hit targets for number of calls and total sales- Support the Outside Sales Reps by providing them with solid leads- Develop your book of business- Educate customers on the products and services that are being offeredQualificationsWhat you'll need to be successful?- Bilingual in English and French is mandatory- A great attitude will take you a long way here!- Experience in sales and customer service needed.- Be able to pass a criminal background check- Be able to think outside the box!SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (Please use "Bilingual Sales" as the subject line)We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you love getting to work with a team that feels like a family? Do you want to help local businesses get the most out of their services? Do you have a passion for providing creative solutions to complex problems? If you answered yes to any of those, we want to hear from you!We are looking for a Bilingual Sales Representative to work from a central Ottawa office providing customer service, inside and outside sales. The biggest thing we're looking for is a willingness to learn and develop yourself! This is a great environment and pretty relaxed, but you'll be busy!AdvantagesWhy you'll love it here:- Monday-Friday work week- Shift will be between 8:00am-5pm- Pay starting at 41,000-44,000 plus commission- Great work environment- Supportive team- Room for growth and developmentResponsibilitiesWhat you'll do here?-Maintain regular communication (via phone and some in person) with existing and new clients- Hit targets for number of calls and total sales- Support the Outside Sales Reps by providing them with solid leads- Develop your book of business- Educate customers on the products and services that are being offeredQualificationsWhat you'll need to be successful?- Bilingual in English and French is mandatory- A great attitude will take you a long way here!- Experience in sales and customer service needed.- Be able to pass a criminal background check- Be able to think outside the box!SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (Please use "Bilingual Sales" as the subject line)We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Gloucester, Ontario
    • Permanent
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Do you love asking the right questions to provide the right solutions? Do you enjoy getting to work with a rapidly growing company with lots of room for advancement? Then we might have just the job for you!We are looking for Customer Service Representatives to work in East Ottawa! You’ll be responsible for providing world class customer service to callers over the phone and in person! This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesYou'll love working here! Here's why:- Work Monday-Friday - Hours 8-5 pm (rotating Tues and Thurs 10-7 shifts)- 2 weeks vacation- Medical, Dental, Insurance Benefits available after 3 months- Starting at $22/hrResponsibilitiesWhat you'll need to do here:- Answer incoming calls in a timely manner- Create all orders, quotes or bids in the computer, using already established procedures, pricing etc. from the Sales Manager, ensure accuracy of information. - Schedule appointments with customers who have large projects such as whole home renovation, multiple bathrooms, to determine their needs and recommend the best solutions.- Perform follow-up calls with customers- Assist in-person customers- Other duties as assignedQualificationsWhat you'll need to be successful:- 2 years of customer service experience - 1-2 years of sales experience- Fluent English required, French is considered an asset- Track record of customer success- High level of comfort with MS Office suite, ERP or Order entry systems- able to manage stress and work in a fast-paced environmentSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "CSR" as the subject line)We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Erin, RikkiAsk us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Do you love asking the right questions to provide the right solutions? Do you enjoy getting to work with a rapidly growing company with lots of room for advancement? Then we might have just the job for you!We are looking for Customer Service Representatives to work in East Ottawa! You’ll be responsible for providing world class customer service to callers over the phone and in person! This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesYou'll love working here! Here's why:- Work Monday-Friday - Hours 8-5 pm (rotating Tues and Thurs 10-7 shifts)- 2 weeks vacation- Medical, Dental, Insurance Benefits available after 3 months- Starting at $22/hrResponsibilitiesWhat you'll need to do here:- Answer incoming calls in a timely manner- Create all orders, quotes or bids in the computer, using already established procedures, pricing etc. from the Sales Manager, ensure accuracy of information. - Schedule appointments with customers who have large projects such as whole home renovation, multiple bathrooms, to determine their needs and recommend the best solutions.- Perform follow-up calls with customers- Assist in-person customers- Other duties as assignedQualificationsWhat you'll need to be successful:- 2 years of customer service experience - 1-2 years of sales experience- Fluent English required, French is considered an asset- Track record of customer success- High level of comfort with MS Office suite, ERP or Order entry systems- able to manage stress and work in a fast-paced environmentSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "CSR" as the subject line)We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Erin, RikkiAsk us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Gatineau, Québec
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 4th, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)-WFH Available after 3 months if requirements are metWhen?- Training starts November 4th, 2021 Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$17.50 per hour November 4th, 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 4th, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)-WFH Available after 3 months if requirements are metWhen?- Training starts November 4th, 2021 Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$17.50 per hour November 4th, 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Gatineau, Québec
    • Permanent
    • $41,000 per year
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted.Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting November 15th- Working as part of a super friendly and cohesive team- Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 plus an additional $2,000 as a "welcome bonus" for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: sophie.hickles@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Gatineau, Québec
    • Permanent
    • $18.50 per hour
    Are you looking for an opportunity to challenge your communication skills, your active listening skills and be able to provide assistance in a calm and professional matter? If so, this position is made for YOU!Salary: $ 18.50 / hourSchedule: Monday to Sunday from 3pm to 11pm Place of work: Remote alwaysTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for 2 - 4 weeks.Start of employment: October 18th 2021Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilitiesAs a bilingual customer care representative, you are responsible for:- Respond to various telephone requests- Perform follow-ups and resolve ongoing issues in a timely manner - for clients;- Plan the visits of home service agents for customers;- Process and complete service and installation requests- Process orders for units and services;- Provide assistance for the Remote Monitoring Center;- Support order management procedures;- Enter data (cancellation requests, service requests, changes to subscriber profiles) as needed- Demonstrate initiative and make suggestions to improve processes.QualificationsTo be successful in this role as a bilingual customer care representative, you must have the following skills and experience:-High school diploma or general education;- Bilingual- 2 years of relevant experience in the field of customer service or in a sales;- Quick learner and knows Windows Office- A good analytical mind;- Good problem-solving skills;- Provide exceptional service to customers and exceed their expectations;- Ease of adaptation, resistance to stress;- Active listener and empathetic;SummarySalary: $ 18.50 / hourSchedule: Monday to Sunday from 3pm-11pmPlace of work: Remote OnlyTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for 2 - 4 weeks.Are you interested in the position?- Send us your CV directly to florence.lefebvre@randstad.ca, sefika.yelozbek@randstad.ca with the subject "Customer service representative - bilingual - Health"We look forward to discussing this opportunity with you,Florence and SefikaRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for an opportunity to challenge your communication skills, your active listening skills and be able to provide assistance in a calm and professional matter? If so, this position is made for YOU!Salary: $ 18.50 / hourSchedule: Monday to Sunday from 3pm to 11pm Place of work: Remote alwaysTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for 2 - 4 weeks.Start of employment: October 18th 2021Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilitiesAs a bilingual customer care representative, you are responsible for:- Respond to various telephone requests- Perform follow-ups and resolve ongoing issues in a timely manner - for clients;- Plan the visits of home service agents for customers;- Process and complete service and installation requests- Process orders for units and services;- Provide assistance for the Remote Monitoring Center;- Support order management procedures;- Enter data (cancellation requests, service requests, changes to subscriber profiles) as needed- Demonstrate initiative and make suggestions to improve processes.QualificationsTo be successful in this role as a bilingual customer care representative, you must have the following skills and experience:-High school diploma or general education;- Bilingual- 2 years of relevant experience in the field of customer service or in a sales;- Quick learner and knows Windows Office- A good analytical mind;- Good problem-solving skills;- Provide exceptional service to customers and exceed their expectations;- Ease of adaptation, resistance to stress;- Active listener and empathetic;SummarySalary: $ 18.50 / hourSchedule: Monday to Sunday from 3pm-11pmPlace of work: Remote OnlyTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for 2 - 4 weeks.Are you interested in the position?- Send us your CV directly to florence.lefebvre@randstad.ca, sefika.yelozbek@randstad.ca with the subject "Customer service representative - bilingual - Health"We look forward to discussing this opportunity with you,Florence and SefikaRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Nepean, Ontario
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 13th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts September 13th, 2021Hours of Operation:Monday - Sunday8 AM - 12 PM (rotational shifts)Pay rate:$16.25/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.25 per hour September 13th, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 13th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts September 13th, 2021Hours of Operation:Monday - Sunday8 AM - 12 PM (rotational shifts)Pay rate:$16.25/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.25 per hour September 13th, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Nepean, Ontario
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representatvie in Nepean Ottawa!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts September 7th, 2021Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryBilingual Customer Service (English and French)$17 per hour September 7th, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representatvie in Nepean Ottawa!Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 7th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts September 7th, 2021Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryBilingual Customer Service (English and French)$17 per hour September 7th, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Nepean, Ontario
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 15th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts September 15th, 2021Hours of Operation:Monday - Sunday7 AM - 8:30 PM (rotational shifts)Pay rate:$16.25/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Retail Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.25 per hour September 15th, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of September 15th, 2021What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from office (Ottawa)When?- Training starts September 15th, 2021Hours of Operation:Monday - Sunday7 AM - 8:30 PM (rotational shifts)Pay rate:$16.25/hourAdvantages- One of the fastest growing call centres in Canada- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Retail Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.25 per hour September 15th, 2021 Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Nepean, Ontario
    • Permanent
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1st, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts November 1st, 2021 Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$17.50 per hour November 1st, 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of November 1st, 2021 What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts November 1st, 2021 Hours of Operation:Monday - Sunday7 AM - 11 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centres in Canada- Chance to work in financial industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities!Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, and recommending appropriate solutions-Fulfill customer requests, respond to inquiries/complaints -Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutionsQualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Bilingual - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$17.50 per hour November 1st, 2021Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • Nepean, Ontario
    • Permanent
    Are you a great problem solver and unafraid to face challenges head on? Do you love providing world class customer service, and love sales even more? Are you looking for a new career that will help you connect with people and help you hone your salesmanship? If you answered yes to any of these questions, we may have the role for you!We are looking for Inside Sales Representatives in the Ottawa area who have experience in sales and customer service. If you have worked in a sales role previously, we want to hear from you! Experience in electrical would be considered a strong asset!AdvantagesWhy you’ll love it:- Yearly vacation allowance- Permanent opportunity with a great salary + potential to earn bonus- Great career development and opportunities to advance- Work with a great team in a friendly environment- M-F Work week (7:30am-4:30pm) (2 weekends a year required for inventory)ResponsibilitiesWhat you’ll do here:- Maintain regular communication (via phone and email) with existing and new clients- Maintain pricing and cost books so as to provide accurate and efficient information to customers.- Processing orders and verifying stock levels. - Offer product knowledge and information to customers and confirm details of delivery according to scheduled times and commitment dates.- Prepares quotations on urgent contracting jobs offering pricing, delivery and availability of non-stock items.QualificationsWhat you’ll bring to the table:- At least three year of customer service, phone sales or equivalent sales experience- Must be comfortable making outbound calls- Excellent communication and interpersonal skills- Self-motivated and driven, and able to work with minimal supervision- Adaptable to change and able to work in a fast paced environment- Bilingualism (in English and French) is a strong asset but not requiredSummaryTo apply, respond directly to this posting for more information or email callcentreottawa@randstad.ca with the subject line "Inside Sales".We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!We look forward to hearing from you!Rikki, ErinRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a great problem solver and unafraid to face challenges head on? Do you love providing world class customer service, and love sales even more? Are you looking for a new career that will help you connect with people and help you hone your salesmanship? If you answered yes to any of these questions, we may have the role for you!We are looking for Inside Sales Representatives in the Ottawa area who have experience in sales and customer service. If you have worked in a sales role previously, we want to hear from you! Experience in electrical would be considered a strong asset!AdvantagesWhy you’ll love it:- Yearly vacation allowance- Permanent opportunity with a great salary + potential to earn bonus- Great career development and opportunities to advance- Work with a great team in a friendly environment- M-F Work week (7:30am-4:30pm) (2 weekends a year required for inventory)ResponsibilitiesWhat you’ll do here:- Maintain regular communication (via phone and email) with existing and new clients- Maintain pricing and cost books so as to provide accurate and efficient information to customers.- Processing orders and verifying stock levels. - Offer product knowledge and information to customers and confirm details of delivery according to scheduled times and commitment dates.- Prepares quotations on urgent contracting jobs offering pricing, delivery and availability of non-stock items.QualificationsWhat you’ll bring to the table:- At least three year of customer service, phone sales or equivalent sales experience- Must be comfortable making outbound calls- Excellent communication and interpersonal skills- Self-motivated and driven, and able to work with minimal supervision- Adaptable to change and able to work in a fast paced environment- Bilingualism (in English and French) is a strong asset but not requiredSummaryTo apply, respond directly to this posting for more information or email callcentreottawa@randstad.ca with the subject line "Inside Sales".We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!We look forward to hearing from you!Rikki, ErinRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
30 of 35 jobs seen

Thank you for subscribing to your personalised job alerts.

It looks like you want to switch your language. This will reset your filters on your current job search.