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    • Lachine, Québec
    • Permanent
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to ameymohit.bhise@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to ameymohit.bhise@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • LaSalle, Québec
    • Permanent
    Our client in the energy field is currently looking for a customer service representative to join a dynamic team in their Lasalle office. You are looking for a new challenge, you want a competitive salary, you have experience in a call center and you like not to see your days pass? This position may be for you!Where: LasalleSchedule: Mon-Fri 8am to 5pmSalary: 47k-50k based on experience***Hybrid position***Advantages-Competitive salary ranging from $47,000 to $50,000 depending on experience-Hybrid work (3-2 or 2-3), easy access office in Lasalle -Daytime schedule from Monday to Friday from 8am to 5pm-Group insurance after 3 months of service-Small team -Group RRSP-Telemedicine-Option to take shares in the company-3 weeks vacation and 5 sick days per yearResponsibilities-Taking orders (through their application, calls, emails, and faxes)-Take calls from customers, businesses, and potential customersFollow up on detailed order taking/on-going orders/delivery issues/damages/etc.-Handle complaints/problems of all types-External communications (communicating inventory information, return dates, order intake, delivery dates and all other related tasks)-Internal communications -Make quotations for customersQualifications-BILINGUAL EN/FR-Good resistance to stress and pressure (high volume 80+ calls/day)-Fast and efficient-Team player-Curious and shows good initiative-Committed and motivated in the company culture-Rigorous on follow-ups-Experience in customer service-Experience in manufacturing companies is an asset-Experience in call center required SummaryIf you are interested in this position, you can apply directly here or send your updated CV to lea.murray@randstad.ca Don't miss this opportunity!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client in the energy field is currently looking for a customer service representative to join a dynamic team in their Lasalle office. You are looking for a new challenge, you want a competitive salary, you have experience in a call center and you like not to see your days pass? This position may be for you!Where: LasalleSchedule: Mon-Fri 8am to 5pmSalary: 47k-50k based on experience***Hybrid position***Advantages-Competitive salary ranging from $47,000 to $50,000 depending on experience-Hybrid work (3-2 or 2-3), easy access office in Lasalle -Daytime schedule from Monday to Friday from 8am to 5pm-Group insurance after 3 months of service-Small team -Group RRSP-Telemedicine-Option to take shares in the company-3 weeks vacation and 5 sick days per yearResponsibilities-Taking orders (through their application, calls, emails, and faxes)-Take calls from customers, businesses, and potential customersFollow up on detailed order taking/on-going orders/delivery issues/damages/etc.-Handle complaints/problems of all types-External communications (communicating inventory information, return dates, order intake, delivery dates and all other related tasks)-Internal communications -Make quotations for customersQualifications-BILINGUAL EN/FR-Good resistance to stress and pressure (high volume 80+ calls/day)-Fast and efficient-Team player-Curious and shows good initiative-Committed and motivated in the company culture-Rigorous on follow-ups-Experience in customer service-Experience in manufacturing companies is an asset-Experience in call center required SummaryIf you are interested in this position, you can apply directly here or send your updated CV to lea.murray@randstad.ca Don't miss this opportunity!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • LaSalle, Québec
    • Permanent
    Our client in the energy field is currently looking for a customer service representative to join a dynamic team in their Lasalle office. You are looking for a new challenge, you want a competitive salary, you have experience in a call center and you like not to see your days pass? This position may be for you!Where: LasalleSchedule: Mon-Fri 8am to 5pmSalary: 47k-50k based on experience***Hybrid position***Advantages-Competitive salary ranging from $47,000 to $50,000 depending on experience-Hybrid work (3-2 or 2-3), easy access office in Lasalle -Daytime schedule from Monday to Friday from 8am to 5pm-Group insurance after 3 months of service-Small team -Group RRSP-Telemedicine-Option to take shares in the company-3 weeks vacation and 5 sick days per yearResponsibilities-Taking orders (through their application, calls, emails, and faxes)-Take calls from customers, businesses, and potential customersFollow up on detailed order taking/on-going orders/delivery issues/damages/etc.-Handle complaints/problems of all types-External communications (communicating inventory information, return dates, order intake, delivery dates and all other related tasks)-Internal communications -Make quotations for customersQualifications-BILINGUAL EN/FR-Good resistance to stress and pressure (high volume 80+ calls/day)-Fast and efficient-Team player-Curious and shows good initiative-Committed and motivated in the company culture-Rigorous on follow-ups-Experience in customer service-Experience in manufacturing companies is an asset-Experience in call center required SummaryIf you are interested in this position, you can apply directly here or send your updated CV to lea.murray@randstad.ca Don't miss this opportunity!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client in the energy field is currently looking for a customer service representative to join a dynamic team in their Lasalle office. You are looking for a new challenge, you want a competitive salary, you have experience in a call center and you like not to see your days pass? This position may be for you!Where: LasalleSchedule: Mon-Fri 8am to 5pmSalary: 47k-50k based on experience***Hybrid position***Advantages-Competitive salary ranging from $47,000 to $50,000 depending on experience-Hybrid work (3-2 or 2-3), easy access office in Lasalle -Daytime schedule from Monday to Friday from 8am to 5pm-Group insurance after 3 months of service-Small team -Group RRSP-Telemedicine-Option to take shares in the company-3 weeks vacation and 5 sick days per yearResponsibilities-Taking orders (through their application, calls, emails, and faxes)-Take calls from customers, businesses, and potential customersFollow up on detailed order taking/on-going orders/delivery issues/damages/etc.-Handle complaints/problems of all types-External communications (communicating inventory information, return dates, order intake, delivery dates and all other related tasks)-Internal communications -Make quotations for customersQualifications-BILINGUAL EN/FR-Good resistance to stress and pressure (high volume 80+ calls/day)-Fast and efficient-Team player-Curious and shows good initiative-Committed and motivated in the company culture-Rigorous on follow-ups-Experience in customer service-Experience in manufacturing companies is an asset-Experience in call center required SummaryIf you are interested in this position, you can apply directly here or send your updated CV to lea.murray@randstad.ca Don't miss this opportunity!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • LaSalle, Québec
    • Permanent
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to ameymohit.bhise@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to ameymohit.bhise@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Pointe-Claire, Québec
    • Permanent
    • $40,000 - $45,000 per year
    Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40K to 45K / year depending on experienceSchedule: Monday to Friday (weekday schedule)Location: Pointe-Claire AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities paid by the company (BBQ, Pizza) - To serve a nice clientele- Have a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe-Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - Experience in customer service / sales / call center / experience in the automotive or parts industry - assets - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please apply here directly or send us your updated resume at gabriel.whiting@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about customer service and love to solve problems? Are you bilingual and would like to start a new position soon? Are you passionate about the automotive industry? We have the perfect position for you. This automotive company has operations across Canada and is constantly expanding. We are looking for a customer service advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe Claire: Position: Customer service and sales consultantSalary: 40K to 45K / year depending on experienceSchedule: Monday to Friday (weekday schedule)Location: Pointe-Claire AdvantagesHere are some of the benefits you can expect to receive for this Customer Service Advisor position in Pointe Claire: - Competitive salary - Free parking- Ability to work from the branch- Full benefits- Vacation time in your first year- Be part of a stable and growing company- Activities paid by the company (BBQ, Pizza) - To serve a nice clientele- Have a dynamic and friendly team - 5 minutes drive from a shopping center, grocery store and restaurants- Flexible and weekday schedule- Have discounts on all products - Work in Pointe-ClaireResponsibilitiesWe are looking for a Customer Service Advisor to meet the high demand. Reporting to the department manager, here are some of the tasks you will have to do for this permanent position located in Pointe-Claire: - Ensure that a large flow of incoming calls from different dealerships in Canada is answered- Be in charge of providing answers to members' questions - Accompany members in their use of the service and find the right products for their needs- Create quotes on demand- Establish the link between members and suppliers- Evaluate possible business opportunities - Work closely with the manager and team members - Other related customer service tasks QualificationsYou have the qualifications required for this permanent position of Customer Service Advisor: - Be fully bilingual in both French and English - Good telephone manner, good interpersonal skills and good customer service - Have good time management, be well organized and be a proactive person - Experience in customer service / sales / call center / experience in the automotive or parts industry - assets - Be comfortable with the office suite and computer toolsSummaryIf you are interested in this position, please apply here directly or send us your updated resume at gabriel.whiting@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Dorval, Québec
    • Permanent
    Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. This is a permanent, full-time position which guarantees 40 hours per week. If you feel you are a match, we have an exciting job for you! We offer a competitive starting salary of $16.56/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan. What does it entail?Specifically, the Customer Service and Sales Agent will focus on these critical areas:Advise customers on how to get the most out of the program.Research, book and reschedule flights.Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).Enhance membership loyalty by promoting partners.Handle and resolve member concerns.Qualifications Completion of grade 12 and related post-secondary education or equivalent experience.Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour.Working knowledge of PC/Windows environment, internet, mobile and tablet applications.Working knowledge of new technologies.Customer service or sales experience call centre experience an asset.Strong written and verbal communication skills in French and English.Understanding of geography and experience/passion for traveling.Be available to attend and successfully pass a full-time paid training program.Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays.Willing to adhere to Air Canada’s grooming standards.Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months.Mandatory Covid-19 Vaccination Required Linguistic Requirements: Candidates must speak both English and French fluently. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted. Rates of PayStep202220232024116.5617.1417.74219.3620.0420.74320.7121.4322.18422.0622.8323.63523.4124.2325.08624.7625.6326.52726.1127.0327.97828.6729.6730.56
    Description Air Canada’s Aeroplan program is Canada’s premier loyalty program. Aeroplan's millions of members earn Aeroplan miles with its growing network of over 70 world-class partners, representing more than 150 brands in the financial, retail, and travel sectors. In anticipation of future openings, Aeroplan Customer Sales and Service Agent within one of our contact centres, you will be the voice of the Aeroplan program, responsible for making business personal and creating program advocates. You are the trusted advisor in the travel and lifestyle world, guiding customers to fully utilize the benefits of the program. This is a permanent, full-time position which guarantees 40 hours per week. If you feel you are a match, we have an exciting job for you! We offer a competitive starting salary of $16.56/hr with a comprehensive benefits package:Medical and dental insurance;Pension plan. What does it entail?Specifically, the Customer Service and Sales Agent will focus on these critical areas:Advise customers on how to get the most out of the program.Research, book and reschedule flights.Support customers in the navigation of the technologies utilized within the self-service verticals (ie website, mobile apps, customer sign-in, etc).Enhance membership loyalty by promoting partners.Handle and resolve member concerns.Qualifications Completion of grade 12 and related post-secondary education or equivalent experience.Minimum keyboarding skills of 35 WPM and 5,000 key strokes per hour.Working knowledge of PC/Windows environment, internet, mobile and tablet applications.Working knowledge of new technologies.Customer service or sales experience call centre experience an asset.Strong written and verbal communication skills in French and English.Understanding of geography and experience/passion for traveling.Be available to attend and successfully pass a full-time paid training program.Be available to work a variety of day, evening shifts, as well as, weekends and statutory holidays.Willing to adhere to Air Canada’s grooming standards.Eligible to work in Canada; If you hold a work permit, it must be valid for a minimum of 12 months.Mandatory Covid-19 Vaccination Required Linguistic Requirements: Candidates must speak both English and French fluently. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted. Rates of PayStep202220232024116.5617.1417.74219.3620.0420.74320.7121.4322.18422.0622.8323.63523.4124.2325.08624.7625.6326.52726.1127.0327.97828.6729.6730.56
    • Dorval, Québec
    • Permanent
    • $18.00 - $21.00 per hour
    Are you passionate about customer contact?Do you want to work for an expert in airport infrastructure management and operations?Do you have experience as a dispatcher or do you want to acquire some?We definitely have the position for you.Permanent positionLocation: Pointe-ClaireSalary: 18-21$/hrSchedule : 12 hours shifts, variable in rotation Day / Evening / Night-2 days off every 3 work daysAdvantagesBenefits offered:- Professional development opportunities- Group insurance- Parking- Paid training- Permanent / Full time (40H)- Variable schedule in rotation Day / NightResponsibilitiesDaily duties of this position:- Take emergency calls- Identify the nature of the emergency- Apply intervention procedures according to the situation- Respond to inquiries from stakeholders and partners- Operate monitoring systems- Complete forms and write reportsQualificationsQualifications required for this position:- Ability to work under pressure- Autonomy and sense of priorities- Sense of initiative and judgment- Comfortable working with a telephone and computer system- High school diploma or equivalent- Good command of French (oral and written)- Good command of oral EnglishSummaryAre you the person we need?Would you like to apply for the job quickly?It's easy!Apply directly online or send us your CV to cedric.lepine@randstad.caWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about customer contact?Do you want to work for an expert in airport infrastructure management and operations?Do you have experience as a dispatcher or do you want to acquire some?We definitely have the position for you.Permanent positionLocation: Pointe-ClaireSalary: 18-21$/hrSchedule : 12 hours shifts, variable in rotation Day / Evening / Night-2 days off every 3 work daysAdvantagesBenefits offered:- Professional development opportunities- Group insurance- Parking- Paid training- Permanent / Full time (40H)- Variable schedule in rotation Day / NightResponsibilitiesDaily duties of this position:- Take emergency calls- Identify the nature of the emergency- Apply intervention procedures according to the situation- Respond to inquiries from stakeholders and partners- Operate monitoring systems- Complete forms and write reportsQualificationsQualifications required for this position:- Ability to work under pressure- Autonomy and sense of priorities- Sense of initiative and judgment- Comfortable working with a telephone and computer system- High school diploma or equivalent- Good command of French (oral and written)- Good command of oral EnglishSummaryAre you the person we need?Would you like to apply for the job quickly?It's easy!Apply directly online or send us your CV to cedric.lepine@randstad.caWe look forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Dorval, Québec
    • Permanent
    Description Location: Montreal, QB, Canada (Onsite) Salary: $16.56/hour Job type: Full-time The opportunity: Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So creating a great first impression will be down to you. Are you up for the challenge? If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also: • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers • Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings • Ensure customer satisfaction by providing timely resolutions to customer inquiries. Take a look at this video to find out more about the Customer Sales and Service Agent role: https://youtu.be/aTKy5mJ3fdE Your benefits: As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family • Training and development tools to help unlock your full potential Qualifications Skills and experience required This role is vital for our client’s satisfaction. Therefore we have a number of key criteria to ensure your success: • Fully vaccinated against COVID-19 • High school diploma or equivalent • Be available to attend and successfully pass a ten (10) week full-time paid training program  • Availability to work in shifts • Ability to find creative solutions to complex customer situations • An effective multi-tasker who can work independently with a minimum of supervision • Eligible to work in CanadaPreferred competencies • Customer service experience within a Call Centre environment • Previous travel industry experience • Working knowledge of computer applications and the internet Candidate must speak English and French fluently. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Spanish, Portuguese, German, Korean, Japanese, Cantonese and MandarinLet your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and  rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.Rates of PayStep2022202320242025116.5617.0017.1417.74218.7019.3620.0420.74320.0120.7121.4322.18421.3122.0622.8323.63522.6223.4124.2325.08623.9224.7625.6326.52725.2326.1127.0327.97827.7028.6729.6731.17 
    Description Location: Montreal, QB, Canada (Onsite) Salary: $16.56/hour Job type: Full-time The opportunity: Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So creating a great first impression will be down to you. Are you up for the challenge? If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. What your day-to-day looks like As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also: • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers • Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings • Ensure customer satisfaction by providing timely resolutions to customer inquiries. Take a look at this video to find out more about the Customer Sales and Service Agent role: https://youtu.be/aTKy5mJ3fdE Your benefits: As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a  range of benefits including: • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You and your immediate family members will enjoy special rates on airfares from day one • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family • Training and development tools to help unlock your full potential Qualifications Skills and experience required This role is vital for our client’s satisfaction. Therefore we have a number of key criteria to ensure your success: • Fully vaccinated against COVID-19 • High school diploma or equivalent • Be available to attend and successfully pass a ten (10) week full-time paid training program  • Availability to work in shifts • Ability to find creative solutions to complex customer situations • An effective multi-tasker who can work independently with a minimum of supervision • Eligible to work in CanadaPreferred competencies • Customer service experience within a Call Centre environment • Previous travel industry experience • Working knowledge of computer applications and the internet Candidate must speak English and French fluently. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English and French: Spanish, Portuguese, German, Korean, Japanese, Cantonese and MandarinLet your career take flight Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight. APPLY NOW Diversity and inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and  rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.Rates of PayStep2022202320242025116.5617.0017.1417.74218.7019.3620.0420.74320.0120.7121.4322.18421.3122.0622.8323.63522.6223.4124.2325.08623.9224.7625.6326.52725.2326.1127.0327.97827.7028.6729.6731.17 
    • Saint-Laurent, Québec
    • Permanent
    By any chance, are you a person .... who likes challenges?who is stimulated by achieving and surpassing objectives?who is known for his or her leadership and sense of responsibility?Then you're just the person we need on the Randstad Canada team for the position of Account Manager, specializing in candidate recruitment for one of our clients in Montreal. Randstad, the world's largest employment agency, has endless opportunities for advancement once you've joined the company. It's certain that at Randstad, you don't stagnate. AdvantagesUpon entry into the position, the Account Manager, specializing in recruiting obtains... - Full time permanent position 37.5h- Daytime schedule- Monday to Friday- Competitive and progressive salary, benefits, frequent bonuses and opportunities to acquire Randstad shares- Social benefits, drug and dental insurance- Travel insurance- Annual incentive to encourage physical activity- 3 weeks of vacation from the moment you start your job - 4 weeks of vacation starting in the 2nd year- Starting salary between $48,000 and $52,000 depending on experienceResponsibilities The Account Manager, Recruitment Specialist will....- Develop and maintain good relationships with the client and the various members of his/her professional team.- Understand and become knowledgeable about the client's needs to ensure satisfaction.- Find the best talent.- Work closely with colleagues on various recruitment strategies.- Provide exemplary customer service.- Act as the primary contact for talent management.Develop your interpersonal skills and expertise in the staffing industry.Qualifications The Account Manager, Recruiting Specialist will also have...- University degree in human resources, industrial relations, administration, or other relevant field- Relevant experience in customer service - General knowledge of human resources management- Ability to build long-term, trusting professional relationships-Demonstrate the ability to work in a dynamic, high volume environment- Excellent communication and problem solving skills- Be familiar with Word, Outlook and Excel- Have access to reliable transportation to get around Montreal- Bilingualism in French and EnglishSummary If you live in Montreal and think you have the skills and motivation to fill this permanent position as an account manager, specialized in recruitment.... what are you waiting for?At Randstad, it's never boring! Join the Randstad team, one of Canada's top employers!For more info or to apply:Call or text Julie: 418-564-4067Randstad is the largest employment agency in Canada and each consultant is specialized in his or her field. In addition to helping you find a job, they will be able to advise you on how to find a job that matches your skills.Occupational health and safety being at the heart of our priorities, you will also have the opportunity to have access to our completely free online training.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    By any chance, are you a person .... who likes challenges?who is stimulated by achieving and surpassing objectives?who is known for his or her leadership and sense of responsibility?Then you're just the person we need on the Randstad Canada team for the position of Account Manager, specializing in candidate recruitment for one of our clients in Montreal. Randstad, the world's largest employment agency, has endless opportunities for advancement once you've joined the company. It's certain that at Randstad, you don't stagnate. AdvantagesUpon entry into the position, the Account Manager, specializing in recruiting obtains... - Full time permanent position 37.5h- Daytime schedule- Monday to Friday- Competitive and progressive salary, benefits, frequent bonuses and opportunities to acquire Randstad shares- Social benefits, drug and dental insurance- Travel insurance- Annual incentive to encourage physical activity- 3 weeks of vacation from the moment you start your job - 4 weeks of vacation starting in the 2nd year- Starting salary between $48,000 and $52,000 depending on experienceResponsibilities The Account Manager, Recruitment Specialist will....- Develop and maintain good relationships with the client and the various members of his/her professional team.- Understand and become knowledgeable about the client's needs to ensure satisfaction.- Find the best talent.- Work closely with colleagues on various recruitment strategies.- Provide exemplary customer service.- Act as the primary contact for talent management.Develop your interpersonal skills and expertise in the staffing industry.Qualifications The Account Manager, Recruiting Specialist will also have...- University degree in human resources, industrial relations, administration, or other relevant field- Relevant experience in customer service - General knowledge of human resources management- Ability to build long-term, trusting professional relationships-Demonstrate the ability to work in a dynamic, high volume environment- Excellent communication and problem solving skills- Be familiar with Word, Outlook and Excel- Have access to reliable transportation to get around Montreal- Bilingualism in French and EnglishSummary If you live in Montreal and think you have the skills and motivation to fill this permanent position as an account manager, specialized in recruitment.... what are you waiting for?At Randstad, it's never boring! Join the Randstad team, one of Canada's top employers!For more info or to apply:Call or text Julie: 418-564-4067Randstad is the largest employment agency in Canada and each consultant is specialized in his or her field. In addition to helping you find a job, they will be able to advise you on how to find a job that matches your skills.Occupational health and safety being at the heart of our priorities, you will also have the opportunity to have access to our completely free online training.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    • $21.50 per hour
    Randstad is hiring Customer Service Representatives who are fluent in both FRENCH and CANTONESE, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations for Night Shift !!! Salary: $ 21.50 / hourNIGHT SHIFT and FULL TIME only !!! ( No part time )5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday 11 PM- 7 AMFull-time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: ASAP !#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #cantonese #cantonese #cantonesejobs #remotework #cantoneseAdvantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual; ENGLISH and CANTONESE- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 21.50 / hourYou must be available to work from Monday to Sunday from 11 PM - 7 AM Full time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: ASAPAre you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA Cantonese "Jessica Yel Ozbek jessica.yelozbek@randstad..ca We look forward to discussing this opportunity with you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Randstad is hiring Customer Service Representatives who are fluent in both FRENCH and CANTONESE, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations for Night Shift !!! Salary: $ 21.50 / hourNIGHT SHIFT and FULL TIME only !!! ( No part time )5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday 11 PM- 7 AMFull-time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: ASAP !#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #cantonese #cantonese #cantonesejobs #remotework #cantoneseAdvantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual; ENGLISH and CANTONESE- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 21.50 / hourYou must be available to work from Monday to Sunday from 11 PM - 7 AM Full time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: ASAPAre you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA Cantonese "Jessica Yel Ozbek jessica.yelozbek@randstad..ca We look forward to discussing this opportunity with you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    • $18.00 - $19.00 per hour
    We are looking for a customer service advisor who wishes to work face-to-face in Ville Saint-Laurent for a well-known company in the field of optics.Do you have face-to-face or telephone customer service experience, are bilingual and want a permanent job with many benefits?We have the job for you!Quebec leader in the field of vision and glasses, this eco-responsible company manufactures its glasses and lenses here in Montreal and is found in more than four provinces.For this position, we want a bilingual person who wishes to work for a small customer service team who will be able to help the various opticians with their requests.You will be the point of contact between the laboratory and the distribution center and the opticians.The schedule is 40 hours a week, and you must be available Monday to Friday from 1:00 pm to 9:00 pm.The training lasts 4 to 6 weeks and is daytime, from 8 am to 5 pm.The salary is 17.50 $ to 19 $ / hrs. depending on experience and a premium of 1.75 $ is applicable for evening hours.Advantages- Permanent position- Be part of a small customer service team of 5 people- Friendly environment, where the call time is not calculated and the team is unitedResponsibilitiesAs a customer service advisor, you will have to:- respond to incoming calls and emails from various internal customers in their requests- Follow up on the various orders, take care of transferring information to the parties concerned (departments, subcontractors, suppliers, branches)- Advise specialists on the different lenses and ensure diligent follow-up- Take care of after-sales service with the various internal customers and make sure to meet deadlines- Complete order reportsQualifications- Be bilingual (French / English)- Have experience in customer service over the phone and / or face to face- Having a strong interest in the field of optics and / or having experience in this sector of activity is an asset- Proficiency in Windows and MS Office, including Outlook and Excel.- Be comfortable working from the office face-to-faceSummaryIf this position interests you, please send us your up-to-date CV with the title ''Advisor - optical field'' to gabriel.whiting@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We are looking for a customer service advisor who wishes to work face-to-face in Ville Saint-Laurent for a well-known company in the field of optics.Do you have face-to-face or telephone customer service experience, are bilingual and want a permanent job with many benefits?We have the job for you!Quebec leader in the field of vision and glasses, this eco-responsible company manufactures its glasses and lenses here in Montreal and is found in more than four provinces.For this position, we want a bilingual person who wishes to work for a small customer service team who will be able to help the various opticians with their requests.You will be the point of contact between the laboratory and the distribution center and the opticians.The schedule is 40 hours a week, and you must be available Monday to Friday from 1:00 pm to 9:00 pm.The training lasts 4 to 6 weeks and is daytime, from 8 am to 5 pm.The salary is 17.50 $ to 19 $ / hrs. depending on experience and a premium of 1.75 $ is applicable for evening hours.Advantages- Permanent position- Be part of a small customer service team of 5 people- Friendly environment, where the call time is not calculated and the team is unitedResponsibilitiesAs a customer service advisor, you will have to:- respond to incoming calls and emails from various internal customers in their requests- Follow up on the various orders, take care of transferring information to the parties concerned (departments, subcontractors, suppliers, branches)- Advise specialists on the different lenses and ensure diligent follow-up- Take care of after-sales service with the various internal customers and make sure to meet deadlines- Complete order reportsQualifications- Be bilingual (French / English)- Have experience in customer service over the phone and / or face to face- Having a strong interest in the field of optics and / or having experience in this sector of activity is an asset- Proficiency in Windows and MS Office, including Outlook and Excel.- Be comfortable working from the office face-to-faceSummaryIf this position interests you, please send us your up-to-date CV with the title ''Advisor - optical field'' to gabriel.whiting@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    • $18.50 per hour
    Randstad is hiring Customer Service Representatives who are fluent in both ENGLISH and FRENCH, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations. Salary: $ 18.50 / hour5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday 3pm - 11pm Full-time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: May 30th#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #urgenthiring #applynow #remotework Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 18.50 / hourYou must be available to work from Monday to Sunday from 3pm - 11pm Full time position: 37.5 h / week Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Are you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA”Jessica Yel Ozbek jessica.yelozbek@randstad..ca Karen Leiton karen.leiton@randstad.ca Florence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Randstad is hiring Customer Service Representatives who are fluent in both ENGLISH and FRENCH, motivated to help people that have an EMERGENCY condition, and assess the needs of our subscribers in urgent or non-urgent situations. Salary: $ 18.50 / hour5 days / 8 Hours Weekly Schedule Shifts could be Monday to Sunday 3pm - 11pm Full-time position: 37.5 h / week Place of work: Work in the comfort of your home Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Start of employment: May 30th#workfromhome #jobeopening #montrealjojbs #quebecjobs #hiring #hiringnow #Randstad #remote #WFH #workfromhome #customer #service #remote #urgenthiring #applynow #remotework Advantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a bilingual agent of the Monitoring Center, you are responsible for:- Respond to emergency alarms from our subscribers with attention and speed;- Evaluate and prioritize the needs of our subscribers (urgent or non-urgent situation);- Follow up on alarms and update client files;- Provide exceptional customer service;- Achieve daily performance goals;- Perform all daily tasks and participate in other activities assigned by team leaders.QualificationsTo be successful in this role as a Bilingual Central Station Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;- Independent.SummarySalary: $ 18.50 / hourYou must be available to work from Monday to Sunday from 3pm - 11pm Full time position: 37.5 h / week Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices Training: Remote Combination of training and observation periods, Monday to Friday, 9 a.m. to 5 p.m., for 3 weeks.Are you interested in the position?- Send us your CV with the subject “Bilingual Agent - PRA”Jessica Yel Ozbek jessica.yelozbek@randstad..ca Karen Leiton karen.leiton@randstad.ca Florence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caWe look forward to discussing this opportunity with you, Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    • $22.05 per hour
    We are looking for Bilingual Sales Representatives!!!***FRENCH and ENGLISH Fluency Level (verbal and written)Join a big medical company !!! Your task will be to answer calls from potential subscribers, caregivers, and healthcare professionals. You will inform them about our services and explain benefits and features to different situations.Salary: $ 42,000 + up to 10% bonus based on quarterly performanceWorking hours: 8:00am to 8:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday. You Must be flexible working any 8 hour shift within 5 consecutive days. - Full Time (37.5h)Workplace: Work from the comfort of your home Remote Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30th 2022#remote #salesrepresentative #workfromhome #bilingual #montrealjobs #hiringnow #hiring #remotejob #insidesales #sales #remotework #hiringnow #remotework #applynow #montrealjobs Advantages 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Respond to telephone inquiries regarding products and services and make recommendations to meet customer needs- Meet /exceed sales quota using customer-focused selling- Collect information from customer and enter into database, while talking to them on the phone- Provide timely follow-ups to ensure effective closing on all sales opportunities- Maintain product knowledge and stay current with all marketing promotions- Transfer all non-sales calls to the appropriate departmentQualifications- Must be fluent in French and English (verbal and written) - People oriented- Tangible references for reaching/exceeding sales targets- Excellent oral and written communication skills, asking for patience, courtesy and professionalism with our clients- Ability to forecast, organize and prioritize to achieve objectives and obtain results- Willingness to working in a dynamic environment that listens to customers- Dynamic, motivated and competitive- Results oriented with a tenacious personality- Excellent approach to communication by telephone and born negotiator- Rigorous organization, time management ability and attention to details- Active listening skills and multitasking (eg. listening, speaking and writing)- Result-oriented with a “go-getter” personality- Team spirit, while being able to work independently- Easy to navigate in various application (Microsoft Office, Work, Excel, Outlook)- Excellent rapport building telephone communication and negotiating skillsSummarySalary: $ 42,000 + up to 10% bonus based on quarterly performanceWorking hours: 8:00am to 8:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday. You Must be flexible working any 8 hour shift within 5 consecutive days. - Full Time (37.5h)Workplace: Work from the comfort of your homeTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca the subject "Customer service representative - bilingual - Sales"Jessica Yel Ozbek jessica.yelozbek@randstad..caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caKaren Leiton karen.leiton@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We are looking for Bilingual Sales Representatives!!!***FRENCH and ENGLISH Fluency Level (verbal and written)Join a big medical company !!! Your task will be to answer calls from potential subscribers, caregivers, and healthcare professionals. You will inform them about our services and explain benefits and features to different situations.Salary: $ 42,000 + up to 10% bonus based on quarterly performanceWorking hours: 8:00am to 8:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday. You Must be flexible working any 8 hour shift within 5 consecutive days. - Full Time (37.5h)Workplace: Work from the comfort of your home Remote Training: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30th 2022#remote #salesrepresentative #workfromhome #bilingual #montrealjobs #hiringnow #hiring #remotejob #insidesales #sales #remotework #hiringnow #remotework #applynow #montrealjobs Advantages 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Respond to telephone inquiries regarding products and services and make recommendations to meet customer needs- Meet /exceed sales quota using customer-focused selling- Collect information from customer and enter into database, while talking to them on the phone- Provide timely follow-ups to ensure effective closing on all sales opportunities- Maintain product knowledge and stay current with all marketing promotions- Transfer all non-sales calls to the appropriate departmentQualifications- Must be fluent in French and English (verbal and written) - People oriented- Tangible references for reaching/exceeding sales targets- Excellent oral and written communication skills, asking for patience, courtesy and professionalism with our clients- Ability to forecast, organize and prioritize to achieve objectives and obtain results- Willingness to working in a dynamic environment that listens to customers- Dynamic, motivated and competitive- Results oriented with a tenacious personality- Excellent approach to communication by telephone and born negotiator- Rigorous organization, time management ability and attention to details- Active listening skills and multitasking (eg. listening, speaking and writing)- Result-oriented with a “go-getter” personality- Team spirit, while being able to work independently- Easy to navigate in various application (Microsoft Office, Work, Excel, Outlook)- Excellent rapport building telephone communication and negotiating skillsSummarySalary: $ 42,000 + up to 10% bonus based on quarterly performanceWorking hours: 8:00am to 8:00pm Monday to Friday 9:00am to 5:00pm Saturday and Sunday. You Must be flexible working any 8 hour shift within 5 consecutive days. - Full Time (37.5h)Workplace: Work from the comfort of your homeTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Are you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca the subject "Customer service representative - bilingual - Sales"Jessica Yel Ozbek jessica.yelozbek@randstad..caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caKaren Leiton karen.leiton@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    • $17.50 per hour
    As a bilingual customer representative, are you ready to learn about Tech Support ? In this role: you will contact customers and troubleshoot equipment issues and/or offer replacement. If you are quick learner with pc and technology, we have great training to make you ready for the entry level TECH SUPPORT role ! Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You are empathetic and would like to help people over the phone?*Bilingualism in English and French, and customer service experience is required !Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.FULL TIME Place of work: Work in the comfort of your home Start of employment: April 18, 2022 3-month contract with possibility of extension or permanency#remote #workfromhome #montrealjobs #lavaljobs #customerservice #entrylevel #techsupport #troubleshooting #jobalert #randstad Advantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca orflorence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca sebastien.houle@randstad.cakaren.leiton@randstad.ca with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Karen, Florence, Stephanie and Sebastian Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    As a bilingual customer representative, are you ready to learn about Tech Support ? In this role: you will contact customers and troubleshoot equipment issues and/or offer replacement. If you are quick learner with pc and technology, we have great training to make you ready for the entry level TECH SUPPORT role ! Do you want to make a difference in people's lives, to surpass yourself and be part of an energetic and committed team? You are empathetic and would like to help people over the phone?*Bilingualism in English and French, and customer service experience is required !Salary: $ 17.50/ hourSchedule: Monday to Friday Between 9AM and 9PM ET.FULL TIME Place of work: Work in the comfort of your home Start of employment: April 18, 2022 3-month contract with possibility of extension or permanency#remote #workfromhome #montrealjobs #lavaljobs #customerservice #entrylevel #techsupport #troubleshooting #jobalert #randstad Advantages- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancement opportunities.ResponsibilitiesAs a Bilingual Call Center Agent - Tech Support, you are responsible for:- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.- Performs, as a skilled worker, a number of Customer Service support tasks.- Determines, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities.- Analyses abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it.- Completes work with a limited degree of supervision.QualificationsTo be successful in this role as a Bilingual Call Center Agent, you must have the following skills and experience:- High school diploma or general education;- A minimum of relevant experience in the field of customer service;- Bilingual;- Multitasking simultaneously;- Fast learner and knowledge of different Windows applications ;- Ease of adaptation and to work under pressure;- Developed listening, analytical and judgment skills;- Ability to synthesize and write;- Tact, patience and courtesy;SummarySalary: $ 17.5 / hourSchedule: Monday to Friday Between 9AM and 9PM ET.Place of work: Work in the comfort of your home until it is safe to return to our Ville Saint-Laurent offices3-month contract with possibility of extension or permanencyAre you interested in the position?- Send us your CV directly to jessica.yelozbek@randstad.ca orflorence.lefebvre@randstad.ca, stephanie.bouasria@randstad.ca sebastien.houle@randstad.cakaren.leiton@randstad.ca with the subject “Bilingual Agent - Tech Support”- Apply directly on Randstad.caWe look forward to discussing this opportunity with you,Jessica, Karen, Florence, Stephanie and Sebastian Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    • $22.05 per hour
    Are you looking for an opportunity to test your communication and negotiation skills? Dou you have sales or retention experience ? Your task will be to ensure the retention of customers who are thinking about canceling their service, using different customer loyalty and retention techniques, and using your strong persuasion skills.*Fluency Level ENGLISH and FRENCH required !!!Salary: $ 43,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 6:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30th#retention #loyaltyagent #bilingualcustomerservice #hiringnow #remotework #montrealjobs #lavaljobs #randstad #workfromhome #salesrepresentative insidesalesAdvantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Retain customers who are considering cancelling their service- Meet retention objective by using strong persuasion and customer service skills- Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service- Maintain product knowledge - Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experienceQualifications- Must be fluent in French and English (verbal and written) - Demonstrated record of strong persuasion skills- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers - Ability to plan, organize and establish priorities to meet goals and achieve results- Ability to work in a fast-paced customer sensitive environment- Driven, self-motivated and competitive- Result-oriented with a “go-getter” personality- Excellent rapport building telephone communication and negotiating skills- Strong organization, time management skills, and attention to detail- Ability to multi task – e.g. listen, talk and type- Team player and able to work autonomously- Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications SummarySalary: $ 43,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 8:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30thAre you interested in the position?- Send us your CV directly with the subject "Customer service representative - bilingual - Retention"Jessica Yel Ozbek jessica.yelozbek@randstad..caFlorence Lefebvre florence.lefebvre@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for an opportunity to test your communication and negotiation skills? Dou you have sales or retention experience ? Your task will be to ensure the retention of customers who are thinking about canceling their service, using different customer loyalty and retention techniques, and using your strong persuasion skills.*Fluency Level ENGLISH and FRENCH required !!!Salary: $ 43,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 6:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30th#retention #loyaltyagent #bilingualcustomerservice #hiringnow #remotework #montrealjobs #lavaljobs #randstad #workfromhome #salesrepresentative insidesalesAdvantages- 3 weeks vacation per year from the start- "well-being" days for you- A comprehensive benefits program and an attractive retirement plan- A quarterly performance bonus program- Career advancementResponsibilities- Retain customers who are considering cancelling their service- Meet retention objective by using strong persuasion and customer service skills- Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service- Maintain product knowledge - Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experienceQualifications- Must be fluent in French and English (verbal and written) - Demonstrated record of strong persuasion skills- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers - Ability to plan, organize and establish priorities to meet goals and achieve results- Ability to work in a fast-paced customer sensitive environment- Driven, self-motivated and competitive- Result-oriented with a “go-getter” personality- Excellent rapport building telephone communication and negotiating skills- Strong organization, time management skills, and attention to detail- Ability to multi task – e.g. listen, talk and type- Team player and able to work autonomously- Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications SummarySalary: $ 43,000 + up to 15% bonus based on monthly performanceWorking hours: You will be expected to work flexible hours for a period of 8 consecutive hours (5 days / week) between 8:00 a.m. and 8:00 p.m., Monday to Friday. - Full Time (37.5h)Workplace: Work from the comfort of your home until it is safe to return to our Ville Saint-Laurent officesTraining: Combination of training and transition periods, Monday to Friday, 9 a.m. to 5 p.m., for two to four weeks.Start of employment: May 30thAre you interested in the position?- Send us your CV directly with the subject "Customer service representative - bilingual - Retention"Jessica Yel Ozbek jessica.yelozbek@randstad..caFlorence Lefebvre florence.lefebvre@randstad.caWe look forward to discussing this opportunity with you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    By any chance, are you a person .... who likes challenges?who is stimulated by achieving and surpassing objectives?who is known for his or her leadership and sense of responsibility?Then you're just the person we need on the Randstad Canada team for the position of Account Manager, specializing in candidate recruitment for one of our clients in Montreal. Randstad, the world's largest employment agency, has endless opportunities for advancement once you've joined the company. It's certain that at Randstad, you don't stagnate. AdvantagesUpon entry into the position, the Account Manager, specializing in recruiting obtains... - Full time permanent position 37.5h- Daytime schedule- Monday to Friday- Competitive and progressive salary, benefits, frequent bonuses and opportunities to acquire Randstad shares- Social benefits, drug and dental insurance- Travel insurance- Annual incentive to encourage physical activity- 3 weeks of vacation from the moment you start your job - 4 weeks of vacation starting in the 2nd year- Starting salary between $48,000 and $52,000 depending on experienceResponsibilities The Account Manager, Recruitment Specialist will....- Develop and maintain good relationships with the client and the various members of his/her professional team.- Understand and become knowledgeable about the client's needs to ensure satisfaction.- Find the best talent.- Work closely with colleagues on various recruitment strategies.- Provide exemplary customer service.- Act as the primary contact for talent management.Develop your interpersonal skills and expertise in the staffing industry.Qualifications The Account Manager, Recruiting Specialist will also have...- University degree in human resources, industrial relations, administration, or other relevant field- Relevant experience in customer service - General knowledge of human resources management- Ability to build long-term, trusting professional relationships-Demonstrate the ability to work in a dynamic, high volume environment- Excellent communication and problem solving skills- Be familiar with Word, Outlook and Excel- Have access to reliable transportation to get around Montreal- Bilingualism in French and EnglishSummary If you live in Montreal and think you have the skills and motivation to fill this permanent position as an account manager, specialized in recruitment.... what are you waiting for?At Randstad, it's never boring! Join the Randstad team, one of Canada's top employers!For more info or to apply:Call or text Julie: 418-564-4067Randstad is the largest employment agency in Canada and each consultant is specialized in his or her field. In addition to helping you find a job, they will be able to advise you on how to find a job that matches your skills.Occupational health and safety being at the heart of our priorities, you will also have the opportunity to have access to our completely free online training.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    By any chance, are you a person .... who likes challenges?who is stimulated by achieving and surpassing objectives?who is known for his or her leadership and sense of responsibility?Then you're just the person we need on the Randstad Canada team for the position of Account Manager, specializing in candidate recruitment for one of our clients in Montreal. Randstad, the world's largest employment agency, has endless opportunities for advancement once you've joined the company. It's certain that at Randstad, you don't stagnate. AdvantagesUpon entry into the position, the Account Manager, specializing in recruiting obtains... - Full time permanent position 37.5h- Daytime schedule- Monday to Friday- Competitive and progressive salary, benefits, frequent bonuses and opportunities to acquire Randstad shares- Social benefits, drug and dental insurance- Travel insurance- Annual incentive to encourage physical activity- 3 weeks of vacation from the moment you start your job - 4 weeks of vacation starting in the 2nd year- Starting salary between $48,000 and $52,000 depending on experienceResponsibilities The Account Manager, Recruitment Specialist will....- Develop and maintain good relationships with the client and the various members of his/her professional team.- Understand and become knowledgeable about the client's needs to ensure satisfaction.- Find the best talent.- Work closely with colleagues on various recruitment strategies.- Provide exemplary customer service.- Act as the primary contact for talent management.Develop your interpersonal skills and expertise in the staffing industry.Qualifications The Account Manager, Recruiting Specialist will also have...- University degree in human resources, industrial relations, administration, or other relevant field- Relevant experience in customer service - General knowledge of human resources management- Ability to build long-term, trusting professional relationships-Demonstrate the ability to work in a dynamic, high volume environment- Excellent communication and problem solving skills- Be familiar with Word, Outlook and Excel- Have access to reliable transportation to get around Montreal- Bilingualism in French and EnglishSummary If you live in Montreal and think you have the skills and motivation to fill this permanent position as an account manager, specialized in recruitment.... what are you waiting for?At Randstad, it's never boring! Join the Randstad team, one of Canada's top employers!For more info or to apply:Call or text Julie: 418-564-4067Randstad is the largest employment agency in Canada and each consultant is specialized in his or her field. In addition to helping you find a job, they will be able to advise you on how to find a job that matches your skills.Occupational health and safety being at the heart of our priorities, you will also have the opportunity to have access to our completely free online training.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Saint-Laurent, Québec
    • Permanent
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to shweta.thakur@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to shweta.thakur@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you passionate about customer service? Would you like to work for a Quebec-based company established since 1942 that is still growing? You want to be part of a team of passionate people? Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/H AdvantagesThe benefits of this position are: - Permanent, full time - On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance - 3 weeks of vacation + 7 sick days (vacation is paid if not taken) - Friendly atmosphere and spirit of mutual aid ResponsibilitiesYour main tasks will be: -Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are: -Customer service experience -Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryPosition: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/hrIf you are interested in this position, please send your resume to lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about customer service? Would you like to work for a Quebec-based company established since 1942 that is still growing? You want to be part of a team of passionate people? Here is an opportunity not to be missed!We are looking for a customer service agent who will take care of customer requests coming from different communication channels (phone, email, website, etc.).Position: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/H AdvantagesThe benefits of this position are: - Permanent, full time - On-site parking and 5 minutes from the Acadie metro station- Group health, medical and dental insurance (60/40)- Travel and life insurance - 3 weeks of vacation + 7 sick days (vacation is paid if not taken) - Friendly atmosphere and spirit of mutual aid ResponsibilitiesYour main tasks will be: -Receive and handle customer inquiries (order tracking, corrections, exchanges & returns, billing, complaints, etc.).-Communicate with customers on all quality assurance and customer satisfaction initiatives (promotions, substitutes, surveys, etc.)-Provide support to the team in order to optimize customer service while respecting the specificities of the school market and other sectors-All tasks related to the finalization of customer requests, in relation to their ordersQualificationsQualifications for this position are: -Customer service experience -Completed high school diploma or equivalent,-Fluency in written and spoken French and English (tests to be completed)-Experience in a call center or similar position is an important asset,-Knowledge of Microsoft Office softwareSummaryPosition: Customer Service AgentSchedule: Monday to Friday 8:45am-5:00pm (36.25H/week)Salary: 19-21$/hrIf you are interested in this position, please send your resume to lea.murray@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to ameymohit.bhise@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service and banking? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative - Express QueueLocation: In Office position ( Montreal ) Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 4 weeks, full-time paid trainingAdvantages- Competitive pay of $39,000- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities are available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in MontrealResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients' financial products and services on the Express Que- Provide knowledgeable assistance to clients over the phone - You will be the first point of contact and will create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to ameymohit.bhise@randstad.ca and add the subject line: "Bilingual Customer Service Rep - Montreal"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 37, 5 h ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Customer service;- Drafting of various documents in English and French;- Revision of various documents in English and French;;- Respecting the deadlines of services to clients;- Ensure compliance with the company's privacy and security standards- Work with team members to ensure excellent customer service- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 37, 5 h ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Customer service;- Drafting of various documents in English and French;- Revision of various documents in English and French;;- Respecting the deadlines of services to clients;- Ensure compliance with the company's privacy and security standards- Work with team members to ensure excellent customer service- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a bilingual Verification Agent for their downtown Montreal office.What the company will offer you:- 37, 5 h ;- 2 weeks of vacation time ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony);- Start a career and progress through the company;Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service (high call volume);- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a bilingual Verification Agent for their downtown Montreal office.What the company will offer you:- 37, 5 h ;- 2 weeks of vacation time ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony);- Start a career and progress through the company;Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service (high call volume);- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you passionate about business development?Do you want to work for an international expert in digital transformation?Do you want a hybrid position?We definitely have the right position for you.Permanent positionLocation: Hybrid / Downtown (Tuesday and Thursday office) Salary: 55000-60000Schedule: Monday-Friday day shift AdvantagesBenefits offered:- Permanent position with stable schedule (Monday-Friday daytime) 37.5h/week (Tuesday-Thursday in the office)- Great opportunity for advancement - Salary 55000-60000 + monthly bonus- Group insurance, RRSP- 3 weeks vacationResponsibilitiesDaily duties of this position:- Detect potential leads and identify sales opportunities- Actively research, identify and approach new prospects and leads through variousthrough various channels including outbound calls,- Qualify prospects,- Set up a maximum number of appointments for the sales representatives- Participate in building Cegid's brand image with customers.QualificationsQualifications required for this position:- With a higher education degree, you have a first commercial experience, acquired in anexperience, acquired through an internship - Knowledge in the technology sector, an asset- You are recognized for your dynamism, curiosity and excellent relational skillsrelational excellence,- You like to reach objectives and be in constant improvement- The fluency in English is necessary for this position.SummaryAre you the person we need?Would you like to apply for the job quickly?It's easy!Apply directly online or send us your CV to lea.murray@randstad.caWe look forward to meeting youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about business development?Do you want to work for an international expert in digital transformation?Do you want a hybrid position?We definitely have the right position for you.Permanent positionLocation: Hybrid / Downtown (Tuesday and Thursday office) Salary: 55000-60000Schedule: Monday-Friday day shift AdvantagesBenefits offered:- Permanent position with stable schedule (Monday-Friday daytime) 37.5h/week (Tuesday-Thursday in the office)- Great opportunity for advancement - Salary 55000-60000 + monthly bonus- Group insurance, RRSP- 3 weeks vacationResponsibilitiesDaily duties of this position:- Detect potential leads and identify sales opportunities- Actively research, identify and approach new prospects and leads through variousthrough various channels including outbound calls,- Qualify prospects,- Set up a maximum number of appointments for the sales representatives- Participate in building Cegid's brand image with customers.QualificationsQualifications required for this position:- With a higher education degree, you have a first commercial experience, acquired in anexperience, acquired through an internship - Knowledge in the technology sector, an asset- You are recognized for your dynamism, curiosity and excellent relational skillsrelational excellence,- You like to reach objectives and be in constant improvement- The fluency in English is necessary for this position.SummaryAre you the person we need?Would you like to apply for the job quickly?It's easy!Apply directly online or send us your CV to lea.murray@randstad.caWe look forward to meeting youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40h weekly ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40h weekly;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Follow up regularly on client needs and respond to questions within the time framequestions from these deadlines;- Provide results to the client according to the established procedure and suggest otherProvide results to the client according to the established procedure and suggest other avenues of research, if necessary;- Respect the deadlines for client services;- Ensure compliance with company confidentiality and security standards;- Confirm all information submitted by the client;- Confirm all information submitted by the client; Perform data entry, when required;- Ensure that all required documents are attached to the client's request;- Forward files to the audit team as required;- Obtaining the necessary consent documents for the requested auditsrequested;- Work with team members to ensure excellent customer serviceWork with team members to ensure excellent customer service;- Maintain good relationships with co-workers and supervisors;- Keep equipment and work environment clean and operational;- Maintain good relationships with co-workers and supervisors; Keep equipment and work environment clean and operational; Know and apply the problem-solving policy, if applicable;- Refer to his/her supervisor for advice and answers to his/her questions andRefer to his/her supervisor for advice and answers to his/her questions, and advise him/her of any problematic situation;- Perform any other duties as assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40h weekly ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40h weekly;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Follow up regularly on client needs and respond to questions within the time framequestions from these deadlines;- Provide results to the client according to the established procedure and suggest otherProvide results to the client according to the established procedure and suggest other avenues of research, if necessary;- Respect the deadlines for client services;- Ensure compliance with company confidentiality and security standards;- Confirm all information submitted by the client;- Confirm all information submitted by the client; Perform data entry, when required;- Ensure that all required documents are attached to the client's request;- Forward files to the audit team as required;- Obtaining the necessary consent documents for the requested auditsrequested;- Work with team members to ensure excellent customer serviceWork with team members to ensure excellent customer service;- Maintain good relationships with co-workers and supervisors;- Keep equipment and work environment clean and operational;- Maintain good relationships with co-workers and supervisors; Keep equipment and work environment clean and operational; Know and apply the problem-solving policy, if applicable;- Refer to his/her supervisor for advice and answers to his/her questions andRefer to his/her supervisor for advice and answers to his/her questions, and advise him/her of any problematic situation;- Perform any other duties as assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40 h ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Remote work (3 days at home - 2 days at work) ;- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40 h ;- 2 weeks off;- Insurance ;- RRSP;- Remote work (3 days at home - 2 days at work) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Customer service;- Drafting of various documents in English and French;- Respecting the deadlines of services to clients;- Ensure compliance with the company's privacy and security standards- Work with team members to ensure excellent customer service- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40 h ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Remote work (3 days at home - 2 days at work) ;- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40 h ;- 2 weeks off;- Insurance ;- RRSP;- Remote work (3 days at home - 2 days at work) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Customer service;- Drafting of various documents in English and French;- Respecting the deadlines of services to clients;- Ensure compliance with the company's privacy and security standards- Work with team members to ensure excellent customer service- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40h weekly ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40h weekly;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Follow up regularly on client needs and respond to questions within the time framequestions from these deadlines;- Provide results to the client according to the established procedure and suggest otherProvide results to the client according to the established procedure and suggest other avenues of research, if necessary;- Respect the deadlines for client services;- Ensure compliance with company confidentiality and security standards;- Confirm all information submitted by the client;- Confirm all information submitted by the client; Perform data entry, when required;- Ensure that all required documents are attached to the client's request;- Forward files to the audit team as required;- Obtaining the necessary consent documents for the requested auditsrequested;- Work with team members to ensure excellent customer serviceWork with team members to ensure excellent customer service;- Maintain good relationships with co-workers and supervisors;- Keep equipment and work environment clean and operational;- Maintain good relationships with co-workers and supervisors; Keep equipment and work environment clean and operational; Know and apply the problem-solving policy, if applicable;- Refer to his/her supervisor for advice and answers to his/her questions andRefer to his/her supervisor for advice and answers to his/her questions, and advise him/her of any problematic situation;- Perform any other duties as assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin / HR?Are you looking to join an international organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a typist for their downtown Montreal office.What the company will offer:- 40h weekly ;- 2 weeks of vacation ;- Insurance ;- RRSP;- Telecommuting (hybridization);- Stable and human team;- Salary range between 16,40$/h and 17,50$/h (depending on experience);- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection to use I.P. telephony)- Start a career and progress through the company;Advantages- 40h weekly;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided;Responsibilities- Clearly understand the nature and limits of the mandate given by the client;- Follow up regularly on client needs and respond to questions within the time framequestions from these deadlines;- Provide results to the client according to the established procedure and suggest otherProvide results to the client according to the established procedure and suggest other avenues of research, if necessary;- Respect the deadlines for client services;- Ensure compliance with company confidentiality and security standards;- Confirm all information submitted by the client;- Confirm all information submitted by the client; Perform data entry, when required;- Ensure that all required documents are attached to the client's request;- Forward files to the audit team as required;- Obtaining the necessary consent documents for the requested auditsrequested;- Work with team members to ensure excellent customer serviceWork with team members to ensure excellent customer service;- Maintain good relationships with co-workers and supervisors;- Keep equipment and work environment clean and operational;- Maintain good relationships with co-workers and supervisors; Keep equipment and work environment clean and operational; Know and apply the problem-solving policy, if applicable;- Refer to his/her supervisor for advice and answers to his/her questions andRefer to his/her supervisor for advice and answers to his/her questions, and advise him/her of any problematic situation;- Perform any other duties as assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism in written and spoken French and English; - Excellent writing skills in French and English- A minimum of one year of experience in customer service (high volume of calls);- Excellent computer skills (MS Office Suite); - Strong organizational skills, autonomy, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montreal, Québec
    • Permanent
    Your challenge! Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification;inbound lead follow-up and outbound cold calling and emails;existing customer account management through understanding customer needs;connecting with customers remotely to maintain strong relationships and pitch value-creating ideas;and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
    Your challenge! Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification;inbound lead follow-up and outbound cold calling and emails;existing customer account management through understanding customer needs;connecting with customers remotely to maintain strong relationships and pitch value-creating ideas;and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.Why work at Cascades Work-life balance (telecommuting, flexible hours);Employee Assistance Program (EAP);Training Centre;Long-term career management plan;Work environment focused on sharing knowledge and valuing individual and team successes.Profit sharing;RRSP and group insurance with significant employer participation;Personal computer equipment purchase program;Many other Cascades advantages!Your responsibilities The Inside Sales Representative's primary responsibilities will be to:  Maintain and grow revenue for his/her accountsSupport the creation and negotiation of contracts for their accountsDevelop the customer portfolioAchieve revenue and sales objectivesIdentify leads based on our strategy and business rulesMaintain excellent relationships with clients and ensure they are satisfied with the use of digital toolsDevelop and manage account plans for small regional accounts within established guidelines (revenue targets)Provide detailed and accurate sales forecast to the teamFacilitate integration and ensure a consistent approach to customers across Cascades SBUsEstablish and develop key relationships at all levels of the account organization (purchasing, category management, pricing, technical, accounting, quality control)Utilize and update the CRMYour background and strengths The Inside Sales Representative has the following qualifications and skills:  Minimum of one year of experience in a similar positionAutonomous person able to communicate effectivelyIn-depth understanding of Cascades products and services in your regionAbility to research accounts and identify key players using digital toolsCustomer focused approach with the ability to identify customer needs, issues and interestsAbility to analyze competitive activities and the potential of new products and servicesAbility to adapt quickly and be highly flexible to handle accounts in different markets #revealyourpotential #LifeAtCascades Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.  About Cascades To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe.  
    • Montréal, Québec
    • Permanent
    Are you looking for a new administrative challenge in real estate? Are you interested in a career in real estate administration?Are you looking to join a Canadian organization that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Leasing Administrative Assistant for their downtown Montreal office.What the company will offer:- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Advantages- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Responsibilities Provide administrative support to Leasing Consultants and Managers in their daily tasks;- Perform data entry for transactions and update of rental spaces in the Yardi system, especially in the Leasing pad module;- Ensure the drafting or revision of routine correspondence as well as all other administrative documents (emails, reports, PowerPoint presentations, etc.);- Participate in the preparation of leasing proposals;- Control the linguistic and stylistic quality of the documents produced as well as their layout;- Send plans, information, presentations and follow up with clients in the legal department and with leasing consultants and managers;- Research existing leases and identify specific clauses or rights of certain tenants;- Research potential retail clients and prospects via the web, publications and other means;- Manage the promotion of vacant space online and conduct web searches as needed to find information on targeted prospects or businesses;- Coordinate financial verifications of potential tenants with the firm in charge and do the preliminary verification when signed documents are returned;- Perform data entry and preparation of tables for the directors during the preparation of annual budgets as well as the necessary entries for the budget;- Participate in the organization of monthly rental meetings and attend as requested;- Assist in the organization of monthly rental meetings and attend them as requested; Take care of the logistics for the consultants and directors during events or travel (agenda, appointment planning and room reservations);- Participate in events and conferences as required;- Keep abreast of what is happening in the market;Qualifications- Has completed relevant training in administration, marketing, project management or equivalent;- Strong communication skills (French and English), interpersonal skills, customer service skills and ability to manage critical deadlines and priorities, and ensure deadlines are met;- Very good knowledge of the web in general (social media, newsletters, websites);- Proficient in the Office suite (Word, PowerPoint, Excel, Outlook) and Adobe;- Adaptable, self-directed and self-developing;- Possesses leadership skills and fosters teamwork and collaboration;- Has good priority management and ensures deadlines are met;- Works collaboratively in a multi-disciplinary team environment;- Navigates comfortably with some level of uncertainty and ambiguity;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new administrative challenge in real estate? Are you interested in a career in real estate administration?Are you looking to join a Canadian organization that promotes the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a major player in the management of office, commercial and residential buildings in Quebec, is looking to hire a Leasing Administrative Assistant for their downtown Montreal office.What the company will offer:- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Advantages- 9am to 5pm ;- 3 weeks of vacation time;- Insurance (after 3 months) ;- RRSP (after 3 months);- Hybridization 2 days at the office / 3 days at home (Atwater metro);- Stable and human team;- Salary between 45k$ and 55k$ (depending on experience);Responsibilities Provide administrative support to Leasing Consultants and Managers in their daily tasks;- Perform data entry for transactions and update of rental spaces in the Yardi system, especially in the Leasing pad module;- Ensure the drafting or revision of routine correspondence as well as all other administrative documents (emails, reports, PowerPoint presentations, etc.);- Participate in the preparation of leasing proposals;- Control the linguistic and stylistic quality of the documents produced as well as their layout;- Send plans, information, presentations and follow up with clients in the legal department and with leasing consultants and managers;- Research existing leases and identify specific clauses or rights of certain tenants;- Research potential retail clients and prospects via the web, publications and other means;- Manage the promotion of vacant space online and conduct web searches as needed to find information on targeted prospects or businesses;- Coordinate financial verifications of potential tenants with the firm in charge and do the preliminary verification when signed documents are returned;- Perform data entry and preparation of tables for the directors during the preparation of annual budgets as well as the necessary entries for the budget;- Participate in the organization of monthly rental meetings and attend as requested;- Assist in the organization of monthly rental meetings and attend them as requested; Take care of the logistics for the consultants and directors during events or travel (agenda, appointment planning and room reservations);- Participate in events and conferences as required;- Keep abreast of what is happening in the market;Qualifications- Has completed relevant training in administration, marketing, project management or equivalent;- Strong communication skills (French and English), interpersonal skills, customer service skills and ability to manage critical deadlines and priorities, and ensure deadlines are met;- Very good knowledge of the web in general (social media, newsletters, websites);- Proficient in the Office suite (Word, PowerPoint, Excel, Outlook) and Adobe;- Adaptable, self-directed and self-developing;- Possesses leadership skills and fosters teamwork and collaboration;- Has good priority management and ensures deadlines are met;- Works collaboratively in a multi-disciplinary team environment;- Navigates comfortably with some level of uncertainty and ambiguity;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $55,000 - $60,000 per year
    Join a talented team delivering immersive virtual environments and industry leading simulation-based training solutions for the world’s top manufacturers and training organizations. Our clientis currently seeking a highly motivated individual to fill the position of BusinessDevelopment Representative and dynamically grow our existing base of customers. Theposition calls for an entrepreneurial self-starter with tenacity and ambition.Where: Montreal Salary: 55-60k depending on experienceSchedule: hybrid (one or 2 days in office per week), Monday to Friday 40 hours/week (schedule can be flexible, as long as total hours are worked)Advantages●No cap commission program●3 weeks paid vacation and benefits after 3 months ●Competitive salary●Dynamic team ●Growing company●Hybrid workResponsibilities● Source and generate leads globally for potential new business over the phone and byemail● Follow up on leads and conduct research to qualify potential prospects● Build and cultivate prospect relationships by initiating communications and conductingfollow-up communications in order to move opportunities to Sales Qualified Leads● Communicate our solutions and their benefits from C-level to technical staff● Work with the management team to develop and grow the leads pipeline to consistentlymeet quarterly goals.● Manage data for new and prospective clients ensuring all communications are logged,information is accurate and documents are attached● Work with the marketing department to create ABM campaigns which target thoseaccounts● Participate in presentations, client visits and industry trade shows● Act as an ambassador for the companyQualifications● 2 years of experience selling software solutions, training technology/systems orprofessional services● A proven track record of achieving sales targets and growth in competitive markets● Bachelor’s degree in business or related field; a technical background is an asset● Strong interpersonal and relationship building skills with a dynamic personality● Passionate about leading-edge technologies● Positive and professional demeanor● Salesforce, Hubspot CRM experience an asset● A background that includes a sound understanding of, and/or an interest in training,visualization and simulation is an asset● Experience in sales in the defense, port, energy, or construction industries is also anasset.● Experience in working with marketing teams to build programs is also an asset● Bilingual with excellent English written and verbal communication, listening, andpresentation skills.SummaryIf you are interested in this position, please apply on this job positing or send your updated resume at gabriel.whiting@randstad.caWe're looking forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Join a talented team delivering immersive virtual environments and industry leading simulation-based training solutions for the world’s top manufacturers and training organizations. Our clientis currently seeking a highly motivated individual to fill the position of BusinessDevelopment Representative and dynamically grow our existing base of customers. Theposition calls for an entrepreneurial self-starter with tenacity and ambition.Where: Montreal Salary: 55-60k depending on experienceSchedule: hybrid (one or 2 days in office per week), Monday to Friday 40 hours/week (schedule can be flexible, as long as total hours are worked)Advantages●No cap commission program●3 weeks paid vacation and benefits after 3 months ●Competitive salary●Dynamic team ●Growing company●Hybrid workResponsibilities● Source and generate leads globally for potential new business over the phone and byemail● Follow up on leads and conduct research to qualify potential prospects● Build and cultivate prospect relationships by initiating communications and conductingfollow-up communications in order to move opportunities to Sales Qualified Leads● Communicate our solutions and their benefits from C-level to technical staff● Work with the management team to develop and grow the leads pipeline to consistentlymeet quarterly goals.● Manage data for new and prospective clients ensuring all communications are logged,information is accurate and documents are attached● Work with the marketing department to create ABM campaigns which target thoseaccounts● Participate in presentations, client visits and industry trade shows● Act as an ambassador for the companyQualifications● 2 years of experience selling software solutions, training technology/systems orprofessional services● A proven track record of achieving sales targets and growth in competitive markets● Bachelor’s degree in business or related field; a technical background is an asset● Strong interpersonal and relationship building skills with a dynamic personality● Passionate about leading-edge technologies● Positive and professional demeanor● Salesforce, Hubspot CRM experience an asset● A background that includes a sound understanding of, and/or an interest in training,visualization and simulation is an asset● Experience in sales in the defense, port, energy, or construction industries is also anasset.● Experience in working with marketing teams to build programs is also an asset● Bilingual with excellent English written and verbal communication, listening, andpresentation skills.SummaryIf you are interested in this position, please apply on this job positing or send your updated resume at gabriel.whiting@randstad.caWe're looking forward to speaking with you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montreal, Québec
    • Permanent
    • $28.00 - $35.00 per hour
    We are looking for a technical support agent who wants to work for one of the largest HR service companie in Canada. You have experience in customer service and are looking to gain experience in technical support level 1?Are you bilingual and interested in a temporary 6 months position with a strong possibility of extension?Can you start as soon as possible?Here is a great opportunity for you!Position: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 à 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension This large company is looking for an agent who loves customer contact and wants to help others. This person will have to answer by phone and by chat to the different questions of the users who will have technical problems.As a Help Desk Specialist, you will be the voice of IT by providing support to the company's employees in Canada. You will be responsible for the full life cycle of customer tickets: - Ensure correct and valid tickets are opened,- Work with customers to gather missing details, and perform basic troubleshooting and resolutions with support from knowledge base scripts. -Work closely with customers throughout the life cycle of a ticket and with support to provide required details when escalation is needed. - Manage multiple tasks in parallel and provide an adequate level of support to meet our SLAs and KPIs.- Professional interaction with all company employees, vendors and external support teams.In-depth knowledge of various operating systems and software. - Excellent communication skills (written and oral, in English and French).- Ability to create clear and usable documentation for all tasks performed in the position, which will then be added to the knowledge base.-Must be able to handle multiple requests/incidents at the same time-Ability to find solutions and make recommendationsAdvantagesWorking for this company:- You will have a day and week schedule- A very competitive salary between 28 and 35$/hr- The opportunity to gain experience in a world renowned company- Have the flexibility to work for a period of 6 months with no obligation to continueResponsibilitiesIn the role of Technical Support Agent, you will be:-Responsible for processing all incoming tickets in our service desk system (daily task) and responding to customer support calls and chats.-Review support tickets provided by customers-Sort tickets to ensure they have been sent to the correct team and redirect them to the appropriate group if they are not software related.-Validate ticket content and collect all required information and artifacts (steps to reproduce, logs, screenshots, etc.) from the caller if they are missing-Perform L1/L2 troubleshooting using Knowledge Base (KB) articles and scripts.-Transfer the issue to the help desk if necessary and work with the help desk to resolve the issue.-Ensure full life cycle of the ticket including closure and resolution.-Achieve a 90% success rate in supporting the customer by ensuring all tickets are resolved within the appropriate service level agreement.-Aging and KPI reporting; track open L1/L2 items.-Work with support in learning to understand software solutions and resolve basic issues.-Create and distribute appropriate knowledge base (KB) articles to the ServiceDesk team and customer as needed.-Adhere to company policies, security and quality of workmanship.-Support, maintain and promote Self-Service capabilities within the company.Qualifications-Have 3 to 5 years of experience in customer service on the phone-Have the technical skills necessary to support customers on the phone with technical issues on the relevant platforms -2 or more years of L2 help desk support experience-ITIL V4.0 is requiredYou must be familiar with the following software:Google suite applications (mail, calendar, contacts, google admin)Microsoft Office (Excel / PPT / Word / Outlook)ITSM tool (Service Now, HPSM, BMC, Remedy, others.)Altassians products (JIRA & Confluence)Microsoft AzureWindows10Bell Total ConnectionIntuneActive DirectoryApplicant and/or customer relationship management systemsSharePointVisioSummaryPosition: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 and 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension If you have the skills for this position, please send your resume to karell.fucile@randstad.ca and indicate "technical support agent" as the title.We will only contact people with the necessary experience.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    We are looking for a technical support agent who wants to work for one of the largest HR service companie in Canada. You have experience in customer service and are looking to gain experience in technical support level 1?Are you bilingual and interested in a temporary 6 months position with a strong possibility of extension?Can you start as soon as possible?Here is a great opportunity for you!Position: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 à 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension This large company is looking for an agent who loves customer contact and wants to help others. This person will have to answer by phone and by chat to the different questions of the users who will have technical problems.As a Help Desk Specialist, you will be the voice of IT by providing support to the company's employees in Canada. You will be responsible for the full life cycle of customer tickets: - Ensure correct and valid tickets are opened,- Work with customers to gather missing details, and perform basic troubleshooting and resolutions with support from knowledge base scripts. -Work closely with customers throughout the life cycle of a ticket and with support to provide required details when escalation is needed. - Manage multiple tasks in parallel and provide an adequate level of support to meet our SLAs and KPIs.- Professional interaction with all company employees, vendors and external support teams.In-depth knowledge of various operating systems and software. - Excellent communication skills (written and oral, in English and French).- Ability to create clear and usable documentation for all tasks performed in the position, which will then be added to the knowledge base.-Must be able to handle multiple requests/incidents at the same time-Ability to find solutions and make recommendationsAdvantagesWorking for this company:- You will have a day and week schedule- A very competitive salary between 28 and 35$/hr- The opportunity to gain experience in a world renowned company- Have the flexibility to work for a period of 6 months with no obligation to continueResponsibilitiesIn the role of Technical Support Agent, you will be:-Responsible for processing all incoming tickets in our service desk system (daily task) and responding to customer support calls and chats.-Review support tickets provided by customers-Sort tickets to ensure they have been sent to the correct team and redirect them to the appropriate group if they are not software related.-Validate ticket content and collect all required information and artifacts (steps to reproduce, logs, screenshots, etc.) from the caller if they are missing-Perform L1/L2 troubleshooting using Knowledge Base (KB) articles and scripts.-Transfer the issue to the help desk if necessary and work with the help desk to resolve the issue.-Ensure full life cycle of the ticket including closure and resolution.-Achieve a 90% success rate in supporting the customer by ensuring all tickets are resolved within the appropriate service level agreement.-Aging and KPI reporting; track open L1/L2 items.-Work with support in learning to understand software solutions and resolve basic issues.-Create and distribute appropriate knowledge base (KB) articles to the ServiceDesk team and customer as needed.-Adhere to company policies, security and quality of workmanship.-Support, maintain and promote Self-Service capabilities within the company.Qualifications-Have 3 to 5 years of experience in customer service on the phone-Have the technical skills necessary to support customers on the phone with technical issues on the relevant platforms -2 or more years of L2 help desk support experience-ITIL V4.0 is requiredYou must be familiar with the following software:Google suite applications (mail, calendar, contacts, google admin)Microsoft Office (Excel / PPT / Word / Outlook)ITSM tool (Service Now, HPSM, BMC, Remedy, others.)Altassians products (JIRA & Confluence)Microsoft AzureWindows10Bell Total ConnectionIntuneActive DirectoryApplicant and/or customer relationship management systemsSharePointVisioSummaryPosition: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 and 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension If you have the skills for this position, please send your resume to karell.fucile@randstad.ca and indicate "technical support agent" as the title.We will only contact people with the necessary experience.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Montréal, Québec
    • Permanent
    • $40,000 - $45,000 per year
    Our client is a fintech company which provides Internet-based investment services. Their investment app is designed to make investing simple and accessible to millions of Americans. They are looking for a customer-centric and driven Customer Service Specialist to join their dynamic team, where she/he will have a chance to innovate, grow, and make a difference/impact in a rapidly growing company. They are looking for a candidate to work at their Montreal office, hybridly. Salary: 40-45K/year or more if relevant experienceSchedule: Monday to Friday during business hoursHybrid position, the team normally meets on Thursdays at the downtown officeAdvantages• Great work environment, dynamic team• Hybrid position• Insurance, paid vacation • Located downtown Montreal • Advancement and growth opportunities• No high volume of calls, quality over quantityResponsibilities•Communicate directly with customers to answer inquiries and address issues through emails and other channels•Help customers by identifying their goals, directing them to best practices and answer product questions•Respond to customer support tickets in a timely matter•Ensure our users are provided an excellent customer service experience•Work with team members to troubleshoot potential product issues from start to finish•Assist in developing best practices for handling support requests•Identify and track our users’ feedback to better advocate on their behalf Qualifications•Fluency in English•3 years experience supporting customers through a helpdesk, such as Zendesk, an asset•Excellent verbal & written communication skills•Strong organizational & multi-tasking skills•Excellent problem-solving skills•Empathetic and can communicate in a caring and friendly manner•Enjoy working in a fast-paced environment•Knowledge of, and ability to navigate, various software programs, including Word and Excel•Ability to create, analyze and provide feedback on reports SummaryIf you are interested in this position, please apply here directly or send us your updated resume at gabriel.whiting@randstad.caWe are looking forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client is a fintech company which provides Internet-based investment services. Their investment app is designed to make investing simple and accessible to millions of Americans. They are looking for a customer-centric and driven Customer Service Specialist to join their dynamic team, where she/he will have a chance to innovate, grow, and make a difference/impact in a rapidly growing company. They are looking for a candidate to work at their Montreal office, hybridly. Salary: 40-45K/year or more if relevant experienceSchedule: Monday to Friday during business hoursHybrid position, the team normally meets on Thursdays at the downtown officeAdvantages• Great work environment, dynamic team• Hybrid position• Insurance, paid vacation • Located downtown Montreal • Advancement and growth opportunities• No high volume of calls, quality over quantityResponsibilities•Communicate directly with customers to answer inquiries and address issues through emails and other channels•Help customers by identifying their goals, directing them to best practices and answer product questions•Respond to customer support tickets in a timely matter•Ensure our users are provided an excellent customer service experience•Work with team members to troubleshoot potential product issues from start to finish•Assist in developing best practices for handling support requests•Identify and track our users’ feedback to better advocate on their behalf Qualifications•Fluency in English•3 years experience supporting customers through a helpdesk, such as Zendesk, an asset•Excellent verbal & written communication skills•Strong organizational & multi-tasking skills•Excellent problem-solving skills•Empathetic and can communicate in a caring and friendly manner•Enjoy working in a fast-paced environment•Knowledge of, and ability to navigate, various software programs, including Word and Excel•Ability to create, analyze and provide feedback on reports SummaryIf you are interested in this position, please apply here directly or send us your updated resume at gabriel.whiting@randstad.caWe are looking forward to meeting you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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