2 jobs found in london

Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring part time and full-time Coffee Specialists at the boutique in Masonville Mall in London! You will be responsible for introducing customers to Nespresso’s luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products. This position involves retail mall hours and training will be provided. Advantages- Competitive wage- Quarterly bonus program- Machine and monthly club credit- Access to reduced rate for benefits program: Randstad Advantage Responsibilities- Achieve personal and common sales and service level targets;- Welcome the Boutique clientele and identify their needs;- Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented);- Work in shifts and fulfill ones role and expectations. Support special events;- Contribute to the management of inventories, stocks and cash;- Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader;- Advise both prospects and Club members on Nespresso products and Services;- Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase;- Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products;- Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines ,accessories);- Actively manage the database on a daily basis and permanently update customer records;- Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service;- Check payments in accordance with the defined procedure;- Cash checks (if used in the country), enter payments made by credit cards;- Check the correspondence of sums received with the orders and send all to the accounting department;Qualifications- 1 year of prior hotel, catering, sales or retail experience is required- Flexibility to work Friday evening, Saturdays, Sundays- Excellent presentation, communication &interpersonal skills; exceptional customer service skills- Hands on and pragmatic- Punctuality and discipline- Strong Team player- Proactive and responsive to anticipate and fulfill customer needsPreferred Qualification:- Knowledge of coffee would be a great assetSummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Job overview: Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring a Boutique Team Leader in London at Masonville! You will act as an ambassador of the Nespresso brand in our Boutique. And be the main and privileged contact point with the customer with whom he/she is in direct contact. The Boutique Team Leader is responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems. This position involves retail mall hours and training will be provided. Advantages- Competitive wage- Quarterly Bonus- Machine and Club credit- Access to lowered group benefit rates: Randstad AdvantageResponsibilitiesBoutique Specialist Training• Provide guidance on following the Mystery Shopper scripts• Nessoft Training to new employees• Machine Training for new employees• Coffee training• Return management procedures• Cash handling procedures• Tax exempt procedures• Nespresso policies procedures (related to Nespresso products)• B2B main points to communicate to Guests• Set training agenda for on-boarding new employeesPeople Management• Develop a schedule for the staff to assist in Boutique daily tasks responsibilities• Communicates a clear understanding of the Company’s values• Assist Manager in setting work schedules• Role play (Mystery Shopper scenarios)• Provide employee recognition for team successStock Management / Nessoft Management• Ensure boutique is in stock with all supplies• Submit stock transfers• Process returns• Submit and process stock transfers• Understanding of Boutique Budget for Decoration and Tasting products• Report stock deficiencies to managerQualifications• 2 years of training in customer relations & Sales• Expertise in oral communication for each type of customer• Experience in team management• Good knowledge of Microsoft Office, IT phone system and of statistics• Management by priority• Good analytical skills• Attention to detail• Ability to answer to “difficult” customersPreferred Qualification:• Strong interest in our product and in coffee in particularSummaryRandstad Sourceright: Our business is matching smart people with great jobs, from the executive office to the manufacturing floor. We use innovative technologies and a passion for people to provide you with the best experience possible. Randstad was founded in 1960, Our mission is to be a world leader in matching demand for, and supply of, labor and HR services. We believe in the value of work as a unifying force that shapes society for the better. We live by the core values established early in our company's history: to know, serve and trust, striving for perfection and simultaneous promotion of all interests. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.