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      • Markham, Ontario
      • Permanent
      Our client, a leader in the insurance industry is looking for a FILENET PLATFORM SPECIALIST to join their team on a permanent hire basisJob DescriptionThe role provides deep subject matter knowledge and insight on platform design, data dictionary and long-term platform strategy. Key accountabilities includeDeveloping deep knowledge and understanding of platforms within remit to support the change agenda and long-term strategyProviding technical design insight and support to software engineers, technical designers, infrastructure teams and others to support change and run activities on the platformProviding technical leadership of teams of engineers and developersAdvantages- work from home initially while quarantine is still in effect- join a growing team doing priority projectsResponsibilitiesScope, manage & implement run activity in accordance with the agreed platform strategy for aligned customer areas.Perform value adding governance, design & quality assurance to ensure customer outcome is delivered to the highest standard, whilst ensuring delivery is achieved within agreed budget and timescalesContribute to definition of standards within the Platform, based upon industry best practice and compliant with Aviva policies, legislation and regulationIdentify, manage and control risks and Issues. Recommend appropriate ways of managing risks identified within proposed solutions.Champion process improvements, embedding new ways of working focus on driving up quality of deliverables and the way we operate within the Platform Technical designConsultancy in relation to system design, capacity management and maintenance.Ensure that changes to the Platform are compliant with Aviva architecture standards, or deviations are agreed with the relevant governance authoritiesInfluence Change practices based on Aviva strategy and Industry best practice e.g. adoption of Software Engineering practices and toolingTechnical leadership of the teamDirect or matrix management or coordination of permanent and cross-functional project teams including coaching, motivating and setting appropriate objectivesAble to adapt to scrum master role and lead agile changeRelationship management of associated stakeholders including business, architecture and IT suppliers Risk & ControlsIdentify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or ArcherEnsure that issues and actions associated to controls / risks are remediated in a timely mannerMaintain appropriate records on iCARE or ArcherEnsure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Aviva's tolerance levelReport and escalate the status of the relevant risks, controls and standards as appropriateResource ComplexityDirect and matrix management of Aviva permanent staff, GSP’s & ContractorsSupport the team through delegated tasks including: work scheduling, budget monitoring, coaching and problem solving, induction, training, and helping with recruitment and performance appraisal and development processesLeaders are accountable for developing the capability of their team and their people and for driving the culture of the organizationEstablish team sense of ownership to deliver better customer outcomes from the PlatformProblem SolvingAccountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise, for example:Acceptance of change into the Platform.Resource alignment due to demand required for scale of deliveriesChanges to strategic direction based in Aviva or industry operational and technological advancesProblems can range from repetitive daily issues to complex technical problems in support of platform run and change requiring significant expertiseSupport front line staff by giving advice or by taking on accountability to resolve more complex problems; escalate problems according to guidelinesChangeAccountable for recommending change based on expert know how and analysis of precedent and similar previous problemsSeeks to utilize technical capabilities within the Platform to deliver better customer outcomesLeads change in the team, implementing changes in operational structure and technical directionInternal CollaborationBuild effective working relationships with teams across IT business partners and service managers and IT platform leads/managers.Collaborate with peers across the Platforms and Digital CIO to gather feedback, review and develop new process and best working practicesExternal InteractionEngage and collaborate with Global Source Partners to extract high performance and gain value for moneyDrive value from external partners and understand industry wide best practice developments including partners Qualifications- In depth hands-on experience of the IBM FileNet platform gained over at least a 5 year period.Ability to design, develop and deliver FileNet based solutions (such as Case Manager and Content Navigator).Experience with the customization of Case Manager and Content Navigator using IBM dojo frameworkExperience in building custom applications in REST service and JavaScript APIs.Extensive knowledge of the ECM industry technologies and products.Significant Knowledge of various standards and best practices associated with this Platform within comparable Companies.Proven record in delivering run and/or change within this Platform in a Platform specialist capability.Experience at leading a team, direct or matrix, including coaching, motivating and setting appropriate objectives.Creating and updating project documentation such as task tracking, milestones and dependencies.Excellent communication and coordination skills involving other technical teams and business stakeholders.Experience with code and design reviews.Nice to have – Being part of change management/release management processes involving signoffs, deployments and validation. May include creating artefacts associated with the change management/release process.Nice to have - Migrating IBM FileNet applications to new environments and platforms.Nice to have - Experience with IBM Content Collector.Nice to have - Experience in SQL server and DB2 administrationSummary- In depth hands-on experience of the IBM FileNet platform gained over at least a 5 year period.Ability to design, develop and deliver FileNet based solutions (such as Case Manager and Content Navigator).Experience with the customization of Case Manager and Content Navigator using IBM dojo frameworkExperience in building custom applications in REST service and JavaScript APIs.
      Our client, a leader in the insurance industry is looking for a FILENET PLATFORM SPECIALIST to join their team on a permanent hire basisJob DescriptionThe role provides deep subject matter knowledge and insight on platform design, data dictionary and long-term platform strategy. Key accountabilities includeDeveloping deep knowledge and understanding of platforms within remit to support the change agenda and long-term strategyProviding technical design insight and support to software engineers, technical designers, infrastructure teams and others to support change and run activities on the platformProviding technical leadership of teams of engineers and developersAdvantages- work from home initially while quarantine is still in effect- join a growing team doing priority projectsResponsibilitiesScope, manage & implement run activity in accordance with the agreed platform strategy for aligned customer areas.Perform value adding governance, design & quality assurance to ensure customer outcome is delivered to the highest standard, whilst ensuring delivery is achieved within agreed budget and timescalesContribute to definition of standards within the Platform, based upon industry best practice and compliant with Aviva policies, legislation and regulationIdentify, manage and control risks and Issues. Recommend appropriate ways of managing risks identified within proposed solutions.Champion process improvements, embedding new ways of working focus on driving up quality of deliverables and the way we operate within the Platform Technical designConsultancy in relation to system design, capacity management and maintenance.Ensure that changes to the Platform are compliant with Aviva architecture standards, or deviations are agreed with the relevant governance authoritiesInfluence Change practices based on Aviva strategy and Industry best practice e.g. adoption of Software Engineering practices and toolingTechnical leadership of the teamDirect or matrix management or coordination of permanent and cross-functional project teams including coaching, motivating and setting appropriate objectivesAble to adapt to scrum master role and lead agile changeRelationship management of associated stakeholders including business, architecture and IT suppliers Risk & ControlsIdentify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or ArcherEnsure that issues and actions associated to controls / risks are remediated in a timely mannerMaintain appropriate records on iCARE or ArcherEnsure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Aviva's tolerance levelReport and escalate the status of the relevant risks, controls and standards as appropriateResource ComplexityDirect and matrix management of Aviva permanent staff, GSP’s & ContractorsSupport the team through delegated tasks including: work scheduling, budget monitoring, coaching and problem solving, induction, training, and helping with recruitment and performance appraisal and development processesLeaders are accountable for developing the capability of their team and their people and for driving the culture of the organizationEstablish team sense of ownership to deliver better customer outcomes from the PlatformProblem SolvingAccountable for solving problems and dealing with difficulties in line with policy, process and other guidelines applying technical knowledge and expertise, for example:Acceptance of change into the Platform.Resource alignment due to demand required for scale of deliveriesChanges to strategic direction based in Aviva or industry operational and technological advancesProblems can range from repetitive daily issues to complex technical problems in support of platform run and change requiring significant expertiseSupport front line staff by giving advice or by taking on accountability to resolve more complex problems; escalate problems according to guidelinesChangeAccountable for recommending change based on expert know how and analysis of precedent and similar previous problemsSeeks to utilize technical capabilities within the Platform to deliver better customer outcomesLeads change in the team, implementing changes in operational structure and technical directionInternal CollaborationBuild effective working relationships with teams across IT business partners and service managers and IT platform leads/managers.Collaborate with peers across the Platforms and Digital CIO to gather feedback, review and develop new process and best working practicesExternal InteractionEngage and collaborate with Global Source Partners to extract high performance and gain value for moneyDrive value from external partners and understand industry wide best practice developments including partners Qualifications- In depth hands-on experience of the IBM FileNet platform gained over at least a 5 year period.Ability to design, develop and deliver FileNet based solutions (such as Case Manager and Content Navigator).Experience with the customization of Case Manager and Content Navigator using IBM dojo frameworkExperience in building custom applications in REST service and JavaScript APIs.Extensive knowledge of the ECM industry technologies and products.Significant Knowledge of various standards and best practices associated with this Platform within comparable Companies.Proven record in delivering run and/or change within this Platform in a Platform specialist capability.Experience at leading a team, direct or matrix, including coaching, motivating and setting appropriate objectives.Creating and updating project documentation such as task tracking, milestones and dependencies.Excellent communication and coordination skills involving other technical teams and business stakeholders.Experience with code and design reviews.Nice to have – Being part of change management/release management processes involving signoffs, deployments and validation. May include creating artefacts associated with the change management/release process.Nice to have - Migrating IBM FileNet applications to new environments and platforms.Nice to have - Experience with IBM Content Collector.Nice to have - Experience in SQL server and DB2 administrationSummary- In depth hands-on experience of the IBM FileNet platform gained over at least a 5 year period.Ability to design, develop and deliver FileNet based solutions (such as Case Manager and Content Navigator).Experience with the customization of Case Manager and Content Navigator using IBM dojo frameworkExperience in building custom applications in REST service and JavaScript APIs.
      • Markham, Ontario
      • Contract
      Our client, a leader in the insurance industry is looking for a Scrum Master to join their team for an initial one year contract. Role PurposeThe Scrum Master role supports adoption of and adherence to these approaches, developing and continuously improving Agile capability and maturity in the team.The Scrum Master’s primary purpose is to ensure their teams drive change delivery as effectively as possible with quality and innovation in line with Agile values and principles.This is a facilitative servant leadership role. The Scrum Master should seek to promote self-organisation within the team, i.e. the team collectively optimises itself to achieve the defined Sprint and project goals, rather than the Scrum Master acting as authority and coordinatorThe Scrum Master ensures the path is clear for the team, removing blockers, facilitating discussions, enabling seamless communications and working with the Product Owner to clarify the Product backlog ahead.Advantages- work from home until quarantine is lifted - helps shape and influence the adoption of AGILE methodologiesResponsibilitiesRole PurposeThe Scrum Master role supports adoption of and adherence to these approaches, developing and continuously improving Agile capability and maturity in the team.The Scrum Master’s primary purpose is to ensure their teams drive change delivery as effectively as possible with quality and innovation in line with Agile values and principles.This is a facilitative servant leadership role. The Scrum Master should seek to promote self-organisation within the team, i.e. the team collectively optimises itself to achieve the defined Sprint and project goals, rather than the Scrum Master acting as authority and coordinatorThe Scrum Master ensures the path is clear for the team, removing blockers, facilitating discussions, enabling seamless communications and working with the Product Owner to clarify the Product backlog ahead.Key aspects of roleNature of Work (the “What”)• Guide the team to follow the values and principles of Agile and apply the appropriate Agile framework and techniques and create an environment of self-organisation• Teach and Coach the team and organisation in Agile theory, practices and rules.• Support and educate Product Owners, especially with respect to refining and maintaining a product backlog.• Ensure both internal and external communication, improving transparency, and radiating information on team activities.• Collect and communicate all necessary metrics and propose new ones in the spirit of constant empiricism.• Deliver integrated change across multiple Platforms.• Ensure quality is driven into all aspects of the delivery lifecycle and defects are driven out as early as possible.• Actively participate in the Aviva Scrum Master community across Aviva CIO and beyond• Facilitate getting the work done without coercion, assigning, managing or dictating the work.Resource Complexity• Role may have direct responsibility for 1-3 (max) Agile teams.• Cross-functional, cross-platform teams with shared ownership of delivering desired outcomes.• Potentially part of a wider programme, taking part in Scaled Agile activities.• With greater levels of experience, the role may involve running Scaled Agile events.• Likely to work in a distributed environment involving contractors, Aviva permanents, and partners.Problem Solving• Solve problems and removal of impediments to delivery (in line with policy, process and other guidelines) to get things done.• Work with the team and encourage team members to find solutions to their issues themselves.• Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise.Change• The Scrum Master is an enabler of change, applying Agile techniques (Scrum/Kanban/XP) to develop highly effective, collaborative delivery teams.• Lead change in the team; support the team to apply the right techniques in the right way to drive effective delivery of business value.• Pro-actively look for issues which may hinder the team in the future and seek timely resolution.• Take personal initiative in adapting to change.Internal Collaboration• The Scrum Master collaborates and communicates effectively with senior stakeholders, Scrum Masters, Product Owners, Project Managers, Business and Technical stakeholders, and their team in-line with Agile values and principles.• Drives transparency to business stakeholders about development progress and grow business trust.• Scrum Masters collaborate as part of Chapters and a wider Community of Practice, seeking to identify common issues and opportunities to improve the broader delivery environment over time.• Facilitate discussion, decision making and conflict resolution.External Interaction• Build good working relationships with third party suppliers and partners to Aviva within the teams or those who impact their teams’ delivery.• Understanding of key processes in Partner/Supplier Management and how work effectively with Aviva’s partners.Timeframe• Agile delivery is iterative and incremental, so development cycles and feedback loops are typically short (2 – 4 weeks), favouring shorter over longer.• The Scrum master will work closely with Product Owners on maintaining and refining the product backlog, typically over a 3 – 6 month horizon.Success factors (“what does good look like?”)• Customer Outcomes Frequent delivery of prioritised business outcomes through scaled iterative delivery of working software and other solutions. Realistic sprint goals are set and consistently achieved. Achievement of business benefits. Risks and issues impacting successful team delivery are raised and resolved efficiently. Evidence of continuous improvement in the team. Evidence of ‘Building Quality In’ practices and sustainable team technical hygiene in order to drive lower cost of change.• KPIs Delivery of business outcomes against plan. Demonstration of production and tracking of standard Agile metrics sets. Customer satisfaction score. Team satisfaction scores. Increase in team’s Agile maturityQualificationsA solid understanding of Agile values and principles.• A good overall knowledge of Scrum and Kanban. (3+ years’ experience)• Insurance business knowledge an asset (nice to have)• Good stakeholder management skills and an ability to inspire individuals and teams to change and improve.• Knowledge of widely successful Agile techniques and software development processes: Test Automation, Continuous Integration, Pairing, DevOps, Refactoring, ATDD/TDD/BDD, Extreme Programming (XP).• Self-motivation and willingness to learn and explore new ideas.• Professional Certification (minimum PSM1 or equivalent).• Knowledge of JIRA is an asset (nice to have)• Previous experience with data science projects would be nice to have but not requiredSummary- Certified Scrum Master- knowledge of Scrum and Kanban - strong stakeholder management skills- understanding of software development processes: Test Automation, Continuous Integration, Pairing, DevOps, Refactoring, ATDD/TDD/BDD, Extreme Programming (XP).
      Our client, a leader in the insurance industry is looking for a Scrum Master to join their team for an initial one year contract. Role PurposeThe Scrum Master role supports adoption of and adherence to these approaches, developing and continuously improving Agile capability and maturity in the team.The Scrum Master’s primary purpose is to ensure their teams drive change delivery as effectively as possible with quality and innovation in line with Agile values and principles.This is a facilitative servant leadership role. The Scrum Master should seek to promote self-organisation within the team, i.e. the team collectively optimises itself to achieve the defined Sprint and project goals, rather than the Scrum Master acting as authority and coordinatorThe Scrum Master ensures the path is clear for the team, removing blockers, facilitating discussions, enabling seamless communications and working with the Product Owner to clarify the Product backlog ahead.Advantages- work from home until quarantine is lifted - helps shape and influence the adoption of AGILE methodologiesResponsibilitiesRole PurposeThe Scrum Master role supports adoption of and adherence to these approaches, developing and continuously improving Agile capability and maturity in the team.The Scrum Master’s primary purpose is to ensure their teams drive change delivery as effectively as possible with quality and innovation in line with Agile values and principles.This is a facilitative servant leadership role. The Scrum Master should seek to promote self-organisation within the team, i.e. the team collectively optimises itself to achieve the defined Sprint and project goals, rather than the Scrum Master acting as authority and coordinatorThe Scrum Master ensures the path is clear for the team, removing blockers, facilitating discussions, enabling seamless communications and working with the Product Owner to clarify the Product backlog ahead.Key aspects of roleNature of Work (the “What”)• Guide the team to follow the values and principles of Agile and apply the appropriate Agile framework and techniques and create an environment of self-organisation• Teach and Coach the team and organisation in Agile theory, practices and rules.• Support and educate Product Owners, especially with respect to refining and maintaining a product backlog.• Ensure both internal and external communication, improving transparency, and radiating information on team activities.• Collect and communicate all necessary metrics and propose new ones in the spirit of constant empiricism.• Deliver integrated change across multiple Platforms.• Ensure quality is driven into all aspects of the delivery lifecycle and defects are driven out as early as possible.• Actively participate in the Aviva Scrum Master community across Aviva CIO and beyond• Facilitate getting the work done without coercion, assigning, managing or dictating the work.Resource Complexity• Role may have direct responsibility for 1-3 (max) Agile teams.• Cross-functional, cross-platform teams with shared ownership of delivering desired outcomes.• Potentially part of a wider programme, taking part in Scaled Agile activities.• With greater levels of experience, the role may involve running Scaled Agile events.• Likely to work in a distributed environment involving contractors, Aviva permanents, and partners.Problem Solving• Solve problems and removal of impediments to delivery (in line with policy, process and other guidelines) to get things done.• Work with the team and encourage team members to find solutions to their issues themselves.• Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise.Change• The Scrum Master is an enabler of change, applying Agile techniques (Scrum/Kanban/XP) to develop highly effective, collaborative delivery teams.• Lead change in the team; support the team to apply the right techniques in the right way to drive effective delivery of business value.• Pro-actively look for issues which may hinder the team in the future and seek timely resolution.• Take personal initiative in adapting to change.Internal Collaboration• The Scrum Master collaborates and communicates effectively with senior stakeholders, Scrum Masters, Product Owners, Project Managers, Business and Technical stakeholders, and their team in-line with Agile values and principles.• Drives transparency to business stakeholders about development progress and grow business trust.• Scrum Masters collaborate as part of Chapters and a wider Community of Practice, seeking to identify common issues and opportunities to improve the broader delivery environment over time.• Facilitate discussion, decision making and conflict resolution.External Interaction• Build good working relationships with third party suppliers and partners to Aviva within the teams or those who impact their teams’ delivery.• Understanding of key processes in Partner/Supplier Management and how work effectively with Aviva’s partners.Timeframe• Agile delivery is iterative and incremental, so development cycles and feedback loops are typically short (2 – 4 weeks), favouring shorter over longer.• The Scrum master will work closely with Product Owners on maintaining and refining the product backlog, typically over a 3 – 6 month horizon.Success factors (“what does good look like?”)• Customer Outcomes Frequent delivery of prioritised business outcomes through scaled iterative delivery of working software and other solutions. Realistic sprint goals are set and consistently achieved. Achievement of business benefits. Risks and issues impacting successful team delivery are raised and resolved efficiently. Evidence of continuous improvement in the team. Evidence of ‘Building Quality In’ practices and sustainable team technical hygiene in order to drive lower cost of change.• KPIs Delivery of business outcomes against plan. Demonstration of production and tracking of standard Agile metrics sets. Customer satisfaction score. Team satisfaction scores. Increase in team’s Agile maturityQualificationsA solid understanding of Agile values and principles.• A good overall knowledge of Scrum and Kanban. (3+ years’ experience)• Insurance business knowledge an asset (nice to have)• Good stakeholder management skills and an ability to inspire individuals and teams to change and improve.• Knowledge of widely successful Agile techniques and software development processes: Test Automation, Continuous Integration, Pairing, DevOps, Refactoring, ATDD/TDD/BDD, Extreme Programming (XP).• Self-motivation and willingness to learn and explore new ideas.• Professional Certification (minimum PSM1 or equivalent).• Knowledge of JIRA is an asset (nice to have)• Previous experience with data science projects would be nice to have but not requiredSummary- Certified Scrum Master- knowledge of Scrum and Kanban - strong stakeholder management skills- understanding of software development processes: Test Automation, Continuous Integration, Pairing, DevOps, Refactoring, ATDD/TDD/BDD, Extreme Programming (XP).
      • Toronto, Ontario
      • Contract
      Our client in the insurance industry is seeking a Data Entry Clerk (Underwriting Assistant)to work a 2-month (with possibilities of extension) assignment remotely. The successful candidate will work 37.5 hours per week at a rate of $16.34 per hourAdvantages• Work for a well-known insurance company• Earn $16.34 per hour• Remote• 9am - 5pm Eastern Time• Work full time hours on a 2 month contract, which has the possibility of extensionResponsibilities• Identify issues with mailing and risk addresses and correct these issues in Aviva's broker portal• Update client personal information in the Aviva systems.• Continuously keep in touch with the Front Line Manager and project lead regarding any questions or roadblocks• Execute changes Aviva's broker portal with a high degree of detail orientation in a timely mannerQualifications• Post-secondary insurance education is preferred• Strong PC and technical skills, ability to learn new systems quickly• Excellent written/verbal skills• Thirst to learn and take on new challenges• Results focused• Strong time management capabilities including ability to work independently• Execute with Excellence – cultivate collaboration between teams and between underwriting and other business unitsSummaryIf you have data entry experience in a fast-paced work environment or in an Insurance Industry., apply now!
      Our client in the insurance industry is seeking a Data Entry Clerk (Underwriting Assistant)to work a 2-month (with possibilities of extension) assignment remotely. The successful candidate will work 37.5 hours per week at a rate of $16.34 per hourAdvantages• Work for a well-known insurance company• Earn $16.34 per hour• Remote• 9am - 5pm Eastern Time• Work full time hours on a 2 month contract, which has the possibility of extensionResponsibilities• Identify issues with mailing and risk addresses and correct these issues in Aviva's broker portal• Update client personal information in the Aviva systems.• Continuously keep in touch with the Front Line Manager and project lead regarding any questions or roadblocks• Execute changes Aviva's broker portal with a high degree of detail orientation in a timely mannerQualifications• Post-secondary insurance education is preferred• Strong PC and technical skills, ability to learn new systems quickly• Excellent written/verbal skills• Thirst to learn and take on new challenges• Results focused• Strong time management capabilities including ability to work independently• Execute with Excellence – cultivate collaboration between teams and between underwriting and other business unitsSummaryIf you have data entry experience in a fast-paced work environment or in an Insurance Industry., apply now!

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