Thank you for subscribing to your personalised job alerts.

1 job found for bilingual customer service in ontario

filter3
clear all
    • Mississauga, Ontario
    • Permanent
    • $50,000 - $55,000 per year
    Day to day concentration is on ensuring our customer accounts are being reviewed for any overdue and outstanding balancesand that we are receiving payment on a timely basis. Customer Care focuses on the validation and processing ofsafety orders through specific contracts. This includes order entry, ordering, stock management,returns, communications with accounts on orders, delays, or any questions and concerns related to their orders andproducts, and month end statement reconciling.AdvantagesImmediate Bilingual Customer Service opportunity!The role is somewhat connected to Accounts Receivable but it is more Customer Service - it is Monday to Friday business work hours. Amazing corporate culture and a very straight forward role if you love speaking with friendly customers :)Location: Mississauga onsite (near Square One)Compensation: 50K + outstanding benefits - up to 55K for a SuperStar!Health & Dental (Employer Paid) 90%Group RRSP matching, (after 1 year)Free prescription lenses (1 per year, 75% off for family members)Please reach out to:Debra Donaghey, Senior Consultant, Human Capital416.949.9899 call/text/WhatsAppdebra.donaghey@randstad.caResponsibilities• Receives and handles incoming customer calls (order taking, work in process or other questions)• Follows scripting, or other professional communication as required by the company• Understands and follows all SOP for all tasks• Understands and utilizes all methods of job tracking or late job follow up and communicates as required• Good working knowledge of OMICS, DVI, and OPTICs screens; competently processes all types of redo, credits,add notes, cancel jobs, tray change, account changes, etc.• Able to identify in house vs. outsource lab orders, and transmits accordingly• Validates orders against customer program parameters and company specific allowances• Strong knowledge (training provided) of products and services• Strong understanding of customer programs and requirements after training has been provided• Trouble shoots basic problems (cut out issues, coating incompatibility, thickness or base curve requirements• Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically, and/orusing standardized stickers or forms.• Enters orders into the system or process new orders from any incoming order method• Understands when jobs require a call to be placed to accounts and communicates appropriatelyQualifications• College Graduate / Equivalent Experience• Bilingual (English and French verbal and written)• Customer Service experience • Advanced working knowledge of Computers, Email, and Microsoft office• Experience in SAP a definite asset• Data entry experience an assetSummaryThis position handles external and internal customer inquiries and concerns with the highest degree of patience,courtesy and professionalism. Day to day concentration is on ensuring our customer accounts are being reviewed for any overdue and outstanding balances and that we are receiving payment on a timely basis. Customer Care focuses on the validation and processing ofsafety orders through specific contracts. This includes order entry, frame ordering, frame stock management,returns, communications with accounts on orders, delays, or any questions and concerns related to their orders and products, and month end statement reconciling.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Day to day concentration is on ensuring our customer accounts are being reviewed for any overdue and outstanding balancesand that we are receiving payment on a timely basis. Customer Care focuses on the validation and processing ofsafety orders through specific contracts. This includes order entry, ordering, stock management,returns, communications with accounts on orders, delays, or any questions and concerns related to their orders andproducts, and month end statement reconciling.AdvantagesImmediate Bilingual Customer Service opportunity!The role is somewhat connected to Accounts Receivable but it is more Customer Service - it is Monday to Friday business work hours. Amazing corporate culture and a very straight forward role if you love speaking with friendly customers :)Location: Mississauga onsite (near Square One)Compensation: 50K + outstanding benefits - up to 55K for a SuperStar!Health & Dental (Employer Paid) 90%Group RRSP matching, (after 1 year)Free prescription lenses (1 per year, 75% off for family members)Please reach out to:Debra Donaghey, Senior Consultant, Human Capital416.949.9899 call/text/WhatsAppdebra.donaghey@randstad.caResponsibilities• Receives and handles incoming customer calls (order taking, work in process or other questions)• Follows scripting, or other professional communication as required by the company• Understands and follows all SOP for all tasks• Understands and utilizes all methods of job tracking or late job follow up and communicates as required• Good working knowledge of OMICS, DVI, and OPTICs screens; competently processes all types of redo, credits,add notes, cancel jobs, tray change, account changes, etc.• Able to identify in house vs. outsource lab orders, and transmits accordingly• Validates orders against customer program parameters and company specific allowances• Strong knowledge (training provided) of products and services• Strong understanding of customer programs and requirements after training has been provided• Trouble shoots basic problems (cut out issues, coating incompatibility, thickness or base curve requirements• Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically, and/orusing standardized stickers or forms.• Enters orders into the system or process new orders from any incoming order method• Understands when jobs require a call to be placed to accounts and communicates appropriatelyQualifications• College Graduate / Equivalent Experience• Bilingual (English and French verbal and written)• Customer Service experience • Advanced working knowledge of Computers, Email, and Microsoft office• Experience in SAP a definite asset• Data entry experience an assetSummaryThis position handles external and internal customer inquiries and concerns with the highest degree of patience,courtesy and professionalism. Day to day concentration is on ensuring our customer accounts are being reviewed for any overdue and outstanding balances and that we are receiving payment on a timely basis. Customer Care focuses on the validation and processing ofsafety orders through specific contracts. This includes order entry, frame ordering, frame stock management,returns, communications with accounts on orders, delays, or any questions and concerns related to their orders and products, and month end statement reconciling.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

Thank you for subscribing to your personalised job alerts.

explore over 12625 jobs with randstad.

It looks like you want to switch your language. This will reset your filters on your current job search.