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      • Montréal, Québec
      • Contract
      Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with financial industry experience who would be interested in developing their professional experience further.Advantages• Work for one of Canada's largest insurance and financial companies• 12-month contract• Montreal location• Work from home for now• $20.50/hour• Monday to Friday• 8:30 am to 4:30 pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for providing service to agents and customers by the daily processing and administration of transactions.Duties include:• Daily processing of transactions related to our Life insurance• Managing new claim queues• Managing incoming volumes in group inboxes - Manage departmental voice mails• Cheque matching• Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data• Providing phone support as neededQualifications• Bilingual in French and English• 2+ years experience in Call Centre Customer Service• Excellent communication skills• Strong attention to detail• AdaptableSummaryIf you're interested in the Bilingual Customer Service Representative, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with financial industry experience who would be interested in developing their professional experience further.Advantages• Work for one of Canada's largest insurance and financial companies• 12-month contract• Montreal location• Work from home for now• $20.50/hour• Monday to Friday• 8:30 am to 4:30 pmWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needs.ResponsibilitiesAs a Bilingual Customer Service Representative, you would be responsible for providing service to agents and customers by the daily processing and administration of transactions.Duties include:• Daily processing of transactions related to our Life insurance• Managing new claim queues• Managing incoming volumes in group inboxes - Manage departmental voice mails• Cheque matching• Reviewing documents to ensure data is correct and within specified terms and obtaining and verifying missing or incomplete data• Providing phone support as neededQualifications• Bilingual in French and English• 2+ years experience in Call Centre Customer Service• Excellent communication skills• Strong attention to detail• AdaptableSummaryIf you're interested in the Bilingual Customer Service Representative, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Waterloo, Ontario
      • Contract
      Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with financial industry experience who would be interested in developing their professional experience further.We're looking for candidates for both English and Bilingual positions. Great for candidates looking to gain their IFIC certification.Advantages• Work for one of Canada's largest insurance and financial companies• 7-month contract• Montreal, Toronto, Waterloo locations• Work from home for now• Bilingual pay rate: $21.43/hour• English only pay rate: $20/hour• Monday to Friday• 8:30 am to 4:30 pm• August 8th, 2021 start date• IFIC course paid forWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Customer Service Representative, you would be responsible for supporting Tier-1 compliance inquiries with standard guidelines. Duties include:• Actioning control reports and address issues in a timely manner• Helping Associate Supervisory Managers with Tier 1 supervision follow-ups• Communicating with advisors to solve their pending inquiries• Tracking interactions using on-line systems• Providing superior customer service by being proactive in meeting customer needs• Assisting with department projects and initiatives as neededQualifications• 2+ years experience in Call Centre Customer Service• Excellent communication skills• Strong attention to detail• Adaptable• Problem-solver• Bilingual in French and English an assetIf selected for this role, you will be required to obtain the IFIC training within the first 3 months (the course is funded by the company).• Mutual Fund industry experience an assetSummaryIf you're interested in the Customer Service Representative, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with financial industry experience who would be interested in developing their professional experience further.We're looking for candidates for both English and Bilingual positions. Great for candidates looking to gain their IFIC certification.Advantages• Work for one of Canada's largest insurance and financial companies• 7-month contract• Montreal, Toronto, Waterloo locations• Work from home for now• Bilingual pay rate: $21.43/hour• English only pay rate: $20/hour• Monday to Friday• 8:30 am to 4:30 pm• August 8th, 2021 start date• IFIC course paid forWorkers placed through Randstad are eligible for preferred rates on health, dental, and life insurance.This Value-add program will provide a wide range of options to suit your needsResponsibilitiesAs a Customer Service Representative, you would be responsible for supporting Tier-1 compliance inquiries with standard guidelines. Duties include:• Actioning control reports and address issues in a timely manner• Helping Associate Supervisory Managers with Tier 1 supervision follow-ups• Communicating with advisors to solve their pending inquiries• Tracking interactions using on-line systems• Providing superior customer service by being proactive in meeting customer needs• Assisting with department projects and initiatives as neededQualifications• 2+ years experience in Call Centre Customer Service• Excellent communication skills• Strong attention to detail• Adaptable• Problem-solver• Bilingual in French and English an assetIf selected for this role, you will be required to obtain the IFIC training within the first 3 months (the course is funded by the company).• Mutual Fund industry experience an assetSummaryIf you're interested in the Customer Service Representative, please apply online. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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