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      • Toronto, Ontario
      • Contract
      Our Client is looking for a Network Architect to work in the GTA for a 12-month contract to start.Job Description:Looking for a Network Designer with Palo Alto technologies (Global Protect, Panorama).SD-WAN implementations (Viptela)Nexus 9K experienceCisco Certifications (CCNA, CCNP or CCIE)For immediate consideration, don't delay, apply online today!RESPONSIBILITIESQUALIFICATIONS
      Our Client is looking for a Network Architect to work in the GTA for a 12-month contract to start.Job Description:Looking for a Network Designer with Palo Alto technologies (Global Protect, Panorama).SD-WAN implementations (Viptela)Nexus 9K experienceCisco Certifications (CCNA, CCNP or CCIE)For immediate consideration, don't delay, apply online today!RESPONSIBILITIESQUALIFICATIONS
      • Winnipeg, Manitoba
      • Permanent
      Are you a seasoned Systems Specialist, with extensive experience with MS Servers and VMWare? Our Winnipeg, Manitoba client is seeking to hire an Infrastructure Support Specialist to join their team on a permanent full-time basis. Apply to this amazing Infrastructure Support Specialist opportunity today!What’s in it for you!As a System Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• Remote interview process.• And more!What will you do?As a System Support Specialist with our Winnipeg client, you will:• Resolve end-user IT issues.• Investigate, troubleshoot, resolve support incidents involving our client’s infrastructure.• Diagnose and resolve network issues.• Plan, design, implement, and troubleshoot network devices• Provide support, training, and mentorship for Tier 1 and Tier 2 techs.How do you qualify?To qualify for the System Support Specialist with our Winnipeg client, you must have:• Professional level certification in any of the following: VCP, MCSA, MCSE, CCNA, CCNP, ITIL.• Working knowledge of virtualization technologies including vSphere, vCenter, Hyper-V. Experience working with vSwitches, iSCSI/NFS, HA, clustering and vMotion.• Working knowledge of Active Directory administration, SCCM, WSUS, group policy, RDS, MS SQL, DHCP, DNS.• Experience with Connectwise, Connectwise Automate, or Service Now .• Working knowledge of MS Exchange, O365.• Working knowledge of networking technologies.• A Valid Driver’s License and vehicleExperience an Asset?When being considered for the System Support Specialist with our Winnipeg client, it’s beneficial to have:• Experience with Linux is a bonus. If the prospect of being responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations intrigues you, then the System Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact your local Randstad Technologies recruiter today for more details.ADVANTAGESWhat’s in it for you!As a System Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• Remote interview process.• And more!RESPONSIBILITIESWhat will you do?As a System Support Specialist with our Winnipeg client, you will:• Resolve end-user IT issues.• Investigate, troubleshoot, resolve support incidents involving our client’s infrastructure.• Diagnose and resolve network issues.• Plan, design, implement, and troubleshoot network devices• Provide support, training, and mentorship for Tier 1 and Tier 2 techs.QUALIFICATIONSHow do you qualify?To qualify for the System Support Specialist with our Winnipeg client, you must have:• Professional level certification in any of the following: VCP, MCSA, MCSE, CCNA, CCNP, ITIL.• Working knowledge of virtualization technologies including vSphere, vCenter, Hyper-V. Experience working with vSwitches, iSCSI/NFS, HA, clustering and vMotion.• Working knowledge of Active Directory administration, SCCM, WSUS, group policy, RDS, MS SQL, DHCP, DNS.• Experience with Connectwise, Connectwise Automate, or Service Now .• Working knowledge of MS Exchange, O365.• Working knowledge of networking technologies.• A Valid Driver’s License and vehicleSUMMARYIf the prospect of being responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations intrigues you, then the System Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact your local Randstad Technologies recruiter today for more details.
      Are you a seasoned Systems Specialist, with extensive experience with MS Servers and VMWare? Our Winnipeg, Manitoba client is seeking to hire an Infrastructure Support Specialist to join their team on a permanent full-time basis. Apply to this amazing Infrastructure Support Specialist opportunity today!What’s in it for you!As a System Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• Remote interview process.• And more!What will you do?As a System Support Specialist with our Winnipeg client, you will:• Resolve end-user IT issues.• Investigate, troubleshoot, resolve support incidents involving our client’s infrastructure.• Diagnose and resolve network issues.• Plan, design, implement, and troubleshoot network devices• Provide support, training, and mentorship for Tier 1 and Tier 2 techs.How do you qualify?To qualify for the System Support Specialist with our Winnipeg client, you must have:• Professional level certification in any of the following: VCP, MCSA, MCSE, CCNA, CCNP, ITIL.• Working knowledge of virtualization technologies including vSphere, vCenter, Hyper-V. Experience working with vSwitches, iSCSI/NFS, HA, clustering and vMotion.• Working knowledge of Active Directory administration, SCCM, WSUS, group policy, RDS, MS SQL, DHCP, DNS.• Experience with Connectwise, Connectwise Automate, or Service Now .• Working knowledge of MS Exchange, O365.• Working knowledge of networking technologies.• A Valid Driver’s License and vehicleExperience an Asset?When being considered for the System Support Specialist with our Winnipeg client, it’s beneficial to have:• Experience with Linux is a bonus. If the prospect of being responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations intrigues you, then the System Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact your local Randstad Technologies recruiter today for more details.ADVANTAGESWhat’s in it for you!As a System Support Specialist with our Winnipeg client, you’ll receive:• Highly competitive compensation package.• Comprehensive benefits package.• Remote interview process.• And more!RESPONSIBILITIESWhat will you do?As a System Support Specialist with our Winnipeg client, you will:• Resolve end-user IT issues.• Investigate, troubleshoot, resolve support incidents involving our client’s infrastructure.• Diagnose and resolve network issues.• Plan, design, implement, and troubleshoot network devices• Provide support, training, and mentorship for Tier 1 and Tier 2 techs.QUALIFICATIONSHow do you qualify?To qualify for the System Support Specialist with our Winnipeg client, you must have:• Professional level certification in any of the following: VCP, MCSA, MCSE, CCNA, CCNP, ITIL.• Working knowledge of virtualization technologies including vSphere, vCenter, Hyper-V. Experience working with vSwitches, iSCSI/NFS, HA, clustering and vMotion.• Working knowledge of Active Directory administration, SCCM, WSUS, group policy, RDS, MS SQL, DHCP, DNS.• Experience with Connectwise, Connectwise Automate, or Service Now .• Working knowledge of MS Exchange, O365.• Working knowledge of networking technologies.• A Valid Driver’s License and vehicleSUMMARYIf the prospect of being responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations intrigues you, then the System Support Specialist with our Winnipeg client could be the perfect opportunity for you!Please apply online or contact your local Randstad Technologies recruiter today for more details.
      • Markham, Ontario
      • Contract
      Our client in the insurance industry is seeking a Bilingual Service Desk Technician to work a on a 4-month assignment in Toronto. The successful candidate will work 37.5 hours per week at a rate of $24.65 per hour.Responsibilities: Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workAdvantages• Work for a well-known insurance company• Earn $24.65/hr• Markham Location• Work full-time hours• 4 month contract with possibility of extension Qualifications- Bilingual (French and English)- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementLindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Work for a well-known insurance company• Earn $24.65/hr• Markham Location• Work full-time hours• 4 month contract with possibility of extensionRESPONSIBILITIESQUALIFICATIONS- Bilingual (French and English)- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirement
      Our client in the insurance industry is seeking a Bilingual Service Desk Technician to work a on a 4-month assignment in Toronto. The successful candidate will work 37.5 hours per week at a rate of $24.65 per hour.Responsibilities: Primary duties include:- Providing technical troubleshooting with a focus on first call resolution- Taking ownership of all support requests through to resolution- Properly document and track all contacts using a ticketing system- Provide password reset assistance- Severity incident reporting, triage and escalation- Providing ‘how to’ instructions and guidance regarding all business applications- Interaction with users is primarily via phone. Email, instant chat and walk up are also possible.Other daily duties will include:- Following procedures as related to standard technical troubleshooting- Incident escalation to various departments and vendors as needed- Work in coordination with 3rd party vendors for co-managed applications- Imaging laptops and installing software- Distribute application packages throughout a MS SCCM infrastructure- Participate in and contribute to new process documentation- Participate in project workAdvantages• Work for a well-known insurance company• Earn $24.65/hr• Markham Location• Work full-time hours• 4 month contract with possibility of extension Qualifications- Bilingual (French and English)- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirementLindsay,Sylvia,Carlo,PeggyPhone Number:416.861.9888 Fax Number:416.861.8727ADVANTAGES• Work for a well-known insurance company• Earn $24.65/hr• Markham Location• Work full-time hours• 4 month contract with possibility of extensionRESPONSIBILITIESQUALIFICATIONS- Bilingual (French and English)- Excellent verbal and written communication skills- Strong customer service skills with the desire and ability to exceed customer expectations- 2-4 years’ experience in an IT Help Desk or Service Desk environment- 2-4 years’ experience supporting common Desktop applications and related hardware technologies- Strong problem solving and analytical skills based on 2-5 years’ experience in an IT Department- Support for any authorized desktop software, operational systems (Windows 7 / Windows 10), mobile devices and other tech products- Tech savvy with working knowledge of office automation products, databases and remote control- Experience using incident tracking tools (Ticketing Software)- Acute attention to detail- Strong team player- Friendly and professionalExperience/Skills Preferred- Conversational French is preferred.- ITIL Foundations v3 / v4 certification would be an asset- CCNA/MCSA/A+ Certifications would be an asset but is not a requirement- Insurance industry fundamentals would be an asset but is not a requirement
      • Mississauga, Ontario
      • Contract
      We are looking for a Security Infrastructure Analyst to join our team in Mississauga.Minimum 5+ years of relevant experienceJob Type: 6 month contractDUTIES AND RESPONSIBILITIES:Assist in the configuration and maintenance of security tools and applications used within our infrastructure.Assists with Cyber Incident Response for events discovered through daily operations.Reviews asset discovery and vulnerability assessment data and explores ways to identify stealthy threats that may have found their way inside the network, without detection, using the latest threat intelligence.Automation of security related tasks using scripts, runbooks and SOAR platforms.Supports the evaluation and implementation for security products/services.Offers subject matter expertise and guidance to Desktop Support Technicians specific to the endpoint protection technologies as well as malware remediation.Routinely provides after-hours on-call support for critical systems and emergency response and support to computer and network cyber incidents.Engage in continuous tool improvement, process improvement and documentation activities to further enhance the Organization’s security posture.Assist security engineers and systems developers in the identification and implementation of appropriate information security functionality to ensure uniform application of organizational security policy and enterprise solutions.Stay current on security trends and industry best practices; provide input and recommendations based on research.Perform other related duties as assigned in accordance with qualifications.Provide operational and functional security metrics.ADVANTAGES100% work at homeGreat compensation PackageWork with one of the largest Fin-Tech CompanyRESPONSIBILITIESKNOWLEDGE / SKILLS REQUIRED:Excellent understanding of Vulnerability Management Lifecycle, Cyber Kill Chain, Cloud Kill Chain, FFIEC CAT, NIST CSF, ISO2700 and PCI.Can perform root-cause analysis during a security event.Comfortable with Python, Perl, C#, Java or other OOP language.Some forensics knowledge is preferred but not required.Comfortable using data visualization tools or willing to learn.Good understanding of server-client computing environments.Strong understanding of firewall, OSI Model, Networking concepts.Excellent written and verbal communication skills along with the ability to absorb and present large amounts of detail through various forms of communications to any level of Business Users, IT Management or technical roles.QUALIFICATIONSCertification in one or more of the following areas will be desired but not required:  Certified Information Security Professional (CISSP), GIAC Security Essentials Certification (GSEC), Certified Ethical Hacker (CEH), CompTIA Security+, CompTIA Network+, and/or Microsoft Certified Solutions Expert (MCSE), Cisco CCNA, CCNP. SUMMARYWe are looking for a Security & Infrastructure Analyst who will be responsible for configuration and management of our security tools, SIEM/SOAR platform, runbooks and automation of security tasks. The role will also assist with Threat Hunting activities and will serve as an escalation point from the SOC for Incident Response. The ideal candidate will be self-directed and able to work effectively in a diverse team environment with little to no direct supervision.
      We are looking for a Security Infrastructure Analyst to join our team in Mississauga.Minimum 5+ years of relevant experienceJob Type: 6 month contractDUTIES AND RESPONSIBILITIES:Assist in the configuration and maintenance of security tools and applications used within our infrastructure.Assists with Cyber Incident Response for events discovered through daily operations.Reviews asset discovery and vulnerability assessment data and explores ways to identify stealthy threats that may have found their way inside the network, without detection, using the latest threat intelligence.Automation of security related tasks using scripts, runbooks and SOAR platforms.Supports the evaluation and implementation for security products/services.Offers subject matter expertise and guidance to Desktop Support Technicians specific to the endpoint protection technologies as well as malware remediation.Routinely provides after-hours on-call support for critical systems and emergency response and support to computer and network cyber incidents.Engage in continuous tool improvement, process improvement and documentation activities to further enhance the Organization’s security posture.Assist security engineers and systems developers in the identification and implementation of appropriate information security functionality to ensure uniform application of organizational security policy and enterprise solutions.Stay current on security trends and industry best practices; provide input and recommendations based on research.Perform other related duties as assigned in accordance with qualifications.Provide operational and functional security metrics.ADVANTAGES100% work at homeGreat compensation PackageWork with one of the largest Fin-Tech CompanyRESPONSIBILITIESKNOWLEDGE / SKILLS REQUIRED:Excellent understanding of Vulnerability Management Lifecycle, Cyber Kill Chain, Cloud Kill Chain, FFIEC CAT, NIST CSF, ISO2700 and PCI.Can perform root-cause analysis during a security event.Comfortable with Python, Perl, C#, Java or other OOP language.Some forensics knowledge is preferred but not required.Comfortable using data visualization tools or willing to learn.Good understanding of server-client computing environments.Strong understanding of firewall, OSI Model, Networking concepts.Excellent written and verbal communication skills along with the ability to absorb and present large amounts of detail through various forms of communications to any level of Business Users, IT Management or technical roles.QUALIFICATIONSCertification in one or more of the following areas will be desired but not required:  Certified Information Security Professional (CISSP), GIAC Security Essentials Certification (GSEC), Certified Ethical Hacker (CEH), CompTIA Security+, CompTIA Network+, and/or Microsoft Certified Solutions Expert (MCSE), Cisco CCNA, CCNP. SUMMARYWe are looking for a Security & Infrastructure Analyst who will be responsible for configuration and management of our security tools, SIEM/SOAR platform, runbooks and automation of security tasks. The role will also assist with Threat Hunting activities and will serve as an escalation point from the SOC for Incident Response. The ideal candidate will be self-directed and able to work effectively in a diverse team environment with little to no direct supervision.
      • Montreal, Québec
      • Permanent
      Administrateur SystèmeVous êtes axé sur l’expérience client et vous aimeriez relever un nouveau défi en tant qu’administrateur système? Vous cherchez un environnement stimulant et dynamique, à Montréal, accessible en transport en commun. Vous êtes toujours en train de dépasser les objectifs établis et d’améliorer les performances?Nous recherchons un administrateur de système afin de prendre sous sa responsabilité, l’ensemble des activités du réseau et répondre aux demandes de nos usagers et collaborateurs externes. De plus, il sera appelé à assurer la continuité et la stabilité du fonctionnement des infrastructures technologiques et des applications.Rôle et responsabilités:•Assurer une disponibilité maximale de l’infrastructure et des applications de l’entreprise•Assister le directeur TI dans la définition des orientations reliées à l’utilisation des TI•Définir les tableaux de bord de performance du réseau•Gérer le parc informatique incluant notamment serveurs, postes de travail, imprimantes, système téléphonique,•appareils mobiles, antivirus centralisé, cartes magnétiques, etc.•Développer et maintenir à jour un plan de recouvrement en cas de désastre qui s'inscrit à l'intérieur du plan de•continuité des affaires de l'entreprise•Installer, mettre à niveau et faire évoluer les éléments matériels et logiciels du réseau•Respecter les procédures et processus de gestion de changements lors d'implantation ou de modifications aux systèmes•Appliquer à travers différentes solutions, les politiques et règles de sécurité relatives à la connectivité au réseau local•(LAN), au réseau étendu (WAN), aux accès à distance (VPN) ainsi qu’aux applications•Tenir à jour l’inventaire du matériel informatique et des licences, y compris les contrats d’entretien•Assurer le soutien technique auprès des utilisateurs internes et externes•Rédiger et actualiser la documentation•Gérer les relations avec les fournisseurs et les achats informatiques•Assurer le support en dehors des heures normales de travail en rotationProfil recherché:•Excellente connaissance des environnements Windows 7/8/10 et Serveurs 2008/2012/2016 et de leurs principaux outils•de gestion (Active Directory, WSUS, GPO, DFS, etc.)•Excellente connaissance de l’environnement VMWare ESX/ESXi•Excellente connaissance d’Exchange 2016•Excellente connaissance des infrastructures SAN de EMC et HP•Excellente connaissance de Veeam•Excellente connaissance de PRTG•Très bonnes connaissances des commutateurs réseaux Cisco•Très bonnes connaissances des parefeu SonicWall•Atout : Certification VMWare CAP, EMC, SonicWall•Atout : Certification Microsoft MCP, MCITP, MCSE, MCSA, Cisco CCENT/CCNA•Atout : Expérience avec les produits Acronis, Kaspersky ou Kantech•Atout : Expérience avec le système téléphonique Avaya IP OfficeDe plus, vous répondez à ces critères•Avez un DEC en gestion de réseaux ou équivalent•Avez un minimum de 5 ans d’expérience en administration de systèmes et en soutien technique•Maîtrisez le français et l’anglais autant à l’oral qu’à l’écrit•Avez une aptitude démontrée en service à la clientèle•Êtes disponible en dehors des heures ouvrables•Avez un bon sens de l’organisation et des compétences en gestion des priorités•Savez gérer votre stress et répondre aux situations d’urgenceCe que nous offrons:•Ambiance créative et dynamique•37,5 heures•Assurances collectives •Tout près du centre-ville de MontréalPour plus d’informations : isabelle.gauthier@randstad.caRESPONSIBILITIESQUALIFICATIONS
      Administrateur SystèmeVous êtes axé sur l’expérience client et vous aimeriez relever un nouveau défi en tant qu’administrateur système? Vous cherchez un environnement stimulant et dynamique, à Montréal, accessible en transport en commun. Vous êtes toujours en train de dépasser les objectifs établis et d’améliorer les performances?Nous recherchons un administrateur de système afin de prendre sous sa responsabilité, l’ensemble des activités du réseau et répondre aux demandes de nos usagers et collaborateurs externes. De plus, il sera appelé à assurer la continuité et la stabilité du fonctionnement des infrastructures technologiques et des applications.Rôle et responsabilités:•Assurer une disponibilité maximale de l’infrastructure et des applications de l’entreprise•Assister le directeur TI dans la définition des orientations reliées à l’utilisation des TI•Définir les tableaux de bord de performance du réseau•Gérer le parc informatique incluant notamment serveurs, postes de travail, imprimantes, système téléphonique,•appareils mobiles, antivirus centralisé, cartes magnétiques, etc.•Développer et maintenir à jour un plan de recouvrement en cas de désastre qui s'inscrit à l'intérieur du plan de•continuité des affaires de l'entreprise•Installer, mettre à niveau et faire évoluer les éléments matériels et logiciels du réseau•Respecter les procédures et processus de gestion de changements lors d'implantation ou de modifications aux systèmes•Appliquer à travers différentes solutions, les politiques et règles de sécurité relatives à la connectivité au réseau local•(LAN), au réseau étendu (WAN), aux accès à distance (VPN) ainsi qu’aux applications•Tenir à jour l’inventaire du matériel informatique et des licences, y compris les contrats d’entretien•Assurer le soutien technique auprès des utilisateurs internes et externes•Rédiger et actualiser la documentation•Gérer les relations avec les fournisseurs et les achats informatiques•Assurer le support en dehors des heures normales de travail en rotationProfil recherché:•Excellente connaissance des environnements Windows 7/8/10 et Serveurs 2008/2012/2016 et de leurs principaux outils•de gestion (Active Directory, WSUS, GPO, DFS, etc.)•Excellente connaissance de l’environnement VMWare ESX/ESXi•Excellente connaissance d’Exchange 2016•Excellente connaissance des infrastructures SAN de EMC et HP•Excellente connaissance de Veeam•Excellente connaissance de PRTG•Très bonnes connaissances des commutateurs réseaux Cisco•Très bonnes connaissances des parefeu SonicWall•Atout : Certification VMWare CAP, EMC, SonicWall•Atout : Certification Microsoft MCP, MCITP, MCSE, MCSA, Cisco CCENT/CCNA•Atout : Expérience avec les produits Acronis, Kaspersky ou Kantech•Atout : Expérience avec le système téléphonique Avaya IP OfficeDe plus, vous répondez à ces critères•Avez un DEC en gestion de réseaux ou équivalent•Avez un minimum de 5 ans d’expérience en administration de systèmes et en soutien technique•Maîtrisez le français et l’anglais autant à l’oral qu’à l’écrit•Avez une aptitude démontrée en service à la clientèle•Êtes disponible en dehors des heures ouvrables•Avez un bon sens de l’organisation et des compétences en gestion des priorités•Savez gérer votre stress et répondre aux situations d’urgenceCe que nous offrons:•Ambiance créative et dynamique•37,5 heures•Assurances collectives •Tout près du centre-ville de MontréalPour plus d’informations : isabelle.gauthier@randstad.caRESPONSIBILITIESQUALIFICATIONS
      • Markham, Ontario
      • Permanent
      Unified Communications SpecialistUnified Communication Specialist (UC) will be responsible for handling the customer UC environment, resolving the issues related to UC and performing problem management to prevent the outages. The Unified Communications Specialist will also be responsible for a providing high level uptime of UC service & providing solutions for new deployment at customer locations.Here’s what the Unified Communications Specialist will do!•Ability to work independently to turn Unified Collaboration business requirements into technical solutions;•Relays technical information to both technical and executive personnel;•Provides support across multiple functions;•Provides support to engineering and operations teams for the complex break and fix incidents;•Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure•Delivers training to operations engineers;•Performs client consultation: plan, design, implement and support the voice infrastructure;•Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;•Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions;•Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;•Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems;•Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;•Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;•Communicates effectively with clients and team members;•Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.Here’s what you will need!•A Post-Secondary degree or diploma specializing in Engineering, Computer Science, IT or Electronics;•A minimum of four to eight (4-8) years of experience in a similar role;Technical requirements include: •Cisco Unified Communications Manager (CUCM)•Experience with CME/CUE •Call Manager Express / Voice Gateway•Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx•SIP and SIP Trunks•VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways•UCCE•Contact Center Component including IVR, understanding of Telephony concepts•VMware•IPv4, TCP, UDP•Quality of Service (QoS)•Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.•Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M•Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces•Experience in analysing various protocols in packet captures (pcap)•Knowledge of UCCX, ARC and Acme SBCs also desirable.Certifications:•CCNA( Voice / Collaboration) - Mandatory•CCNP (Voice / Collaboration)- Advantage •CCIE Collaboration - OptionalIF YOU BELIEVE THAT YOU ARE A GOOD FIT FOR THIS POSITION AND POSSESS THE NECESSARY SKILLS LISTED FOR THE ROLE, PLEASE APPLY WITH YOU MOST UPDATED RESUME, AND YOU WILL BE CONTACTED AS SOON AS POSSIBLE. ADVANTAGES- Ability to work independently to turn Unified Collaboration business requirements into technical solutions;- Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunitiesRESPONSIBILITIES•Ability to work independently to turn Unified Collaboration business requirements into technical solutions;•Relays technical information to both technical and executive personnel;•Provides support across multiple functions;•Provides support to engineering and operations teams for the complex break and fix incidents;•Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure•Delivers training to operations engineers;•Performs client consultation: plan, design, implement and support the voice infrastructure;•Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;•Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions;•Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;•Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems;•Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;•Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;•Communicates effectively with clients and team members;•Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.QUALIFICATIONSTechnical requirements include: •Cisco Unified Communications Manager (CUCM)•Experience with CME/CUE •Call Manager Express / Voice Gateway•Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx•SIP and SIP Trunks•VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways•UCCE•Contact Center Component including IVR, understanding of Telephony concepts•VMware•IPv4, TCP, UDP•Quality of Service (QoS)•Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.•Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M•Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces•Experience in analysing various protocols in packet captures (pcap)•Knowledge of UCCX, ARC and Acme SBCs also desirable.Certifications:•CCNA( Voice / Collaboration) - Mandatory•CCNP (Voice / Collaboration)- Advantage •CCIE Collaboration - OptionalSUMMARYUnified Communication Specialist (UC) will be responsible for handling the customer UC environment, resolving the issues related to UC and performing problem management to prevent the outages. The Unified Communications Specialist will also be responsible for a providing high level uptime of UC service & providing solutions for new deployment at customer locations.
      Unified Communications SpecialistUnified Communication Specialist (UC) will be responsible for handling the customer UC environment, resolving the issues related to UC and performing problem management to prevent the outages. The Unified Communications Specialist will also be responsible for a providing high level uptime of UC service & providing solutions for new deployment at customer locations.Here’s what the Unified Communications Specialist will do!•Ability to work independently to turn Unified Collaboration business requirements into technical solutions;•Relays technical information to both technical and executive personnel;•Provides support across multiple functions;•Provides support to engineering and operations teams for the complex break and fix incidents;•Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure•Delivers training to operations engineers;•Performs client consultation: plan, design, implement and support the voice infrastructure;•Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;•Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions;•Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;•Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems;•Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;•Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;•Communicates effectively with clients and team members;•Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.Here’s what you will need!•A Post-Secondary degree or diploma specializing in Engineering, Computer Science, IT or Electronics;•A minimum of four to eight (4-8) years of experience in a similar role;Technical requirements include: •Cisco Unified Communications Manager (CUCM)•Experience with CME/CUE •Call Manager Express / Voice Gateway•Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx•SIP and SIP Trunks•VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways•UCCE•Contact Center Component including IVR, understanding of Telephony concepts•VMware•IPv4, TCP, UDP•Quality of Service (QoS)•Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.•Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M•Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces•Experience in analysing various protocols in packet captures (pcap)•Knowledge of UCCX, ARC and Acme SBCs also desirable.Certifications:•CCNA( Voice / Collaboration) - Mandatory•CCNP (Voice / Collaboration)- Advantage •CCIE Collaboration - OptionalIF YOU BELIEVE THAT YOU ARE A GOOD FIT FOR THIS POSITION AND POSSESS THE NECESSARY SKILLS LISTED FOR THE ROLE, PLEASE APPLY WITH YOU MOST UPDATED RESUME, AND YOU WILL BE CONTACTED AS SOON AS POSSIBLE. ADVANTAGES- Ability to work independently to turn Unified Collaboration business requirements into technical solutions;- Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunitiesRESPONSIBILITIES•Ability to work independently to turn Unified Collaboration business requirements into technical solutions;•Relays technical information to both technical and executive personnel;•Provides support across multiple functions;•Provides support to engineering and operations teams for the complex break and fix incidents;•Delivers complex technical solutions including planning, development, implementation, installation, upgradation, and support to the voice infrastructure•Delivers training to operations engineers;•Performs client consultation: plan, design, implement and support the voice infrastructure;•Works with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;•Develops and implements the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions;•Sets up, configures, and tests Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.;•Troubleshoots, maintains, upgrades, vendor management and provide solutions to complex hardware/software problems;•Forges strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities;•Identifies potential challenges that may impact our clients and proactively formulate responses and solutions;•Communicates effectively with clients and team members;•Retains existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require.QUALIFICATIONSTechnical requirements include: •Cisco Unified Communications Manager (CUCM)•Experience with CME/CUE •Call Manager Express / Voice Gateway•Cisco: Unity Connection, IM & Presence, Emergency Responder, Unified Border Element (CUBE), UCS Servers, IP Phones, Jabber, Telepresence System, WebEx•SIP and SIP Trunks•VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, ISDN gateways•UCCE•Contact Center Component including IVR, understanding of Telephony concepts•VMware•IPv4, TCP, UDP•Quality of Service (QoS)•Expert level knowledge of telecommunications technologies such as SIP, H.323, MGCP, SCCP, RTP, h.264, Q.931, Q.921, G.711, G.722, G729 etc.•Expert level knowledge of voice interfaces such as T1, E1, PRI, BRI, FXO, FXO, E&M•Expert level knowledge in troubleshooting CUCM, CUC, CUBE, through debugs and traces•Experience in analysing various protocols in packet captures (pcap)•Knowledge of UCCX, ARC and Acme SBCs also desirable.Certifications:•CCNA( Voice / Collaboration) - Mandatory•CCNP (Voice / Collaboration)- Advantage •CCIE Collaboration - OptionalSUMMARYUnified Communication Specialist (UC) will be responsible for handling the customer UC environment, resolving the issues related to UC and performing problem management to prevent the outages. The Unified Communications Specialist will also be responsible for a providing high level uptime of UC service & providing solutions for new deployment at customer locations.

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