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    1 job found for customer service in laval

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      • Laval, Québec
      • Permanent
      Are you an experienced L2 IT Technician with more than 3 years of experience? Would you like to work in an innovative company developing and designing IP video solutions for data processing as well as video and security management? Are you customer service oriented, able not only to diagnose and solve technical problems but also to identify opportunities, while possessing strong communication skills? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as an IT technician:•Social advantages;•Group Insurance;•Free parking;•Competitive salary.ResponsibilitiesReporting to the IT Director, the incumbent based in Laval will be responsible for:•Provide remote support and solutions, by phone and email, to corporate clients;•Diagnose and resolve level 2 problems related to systems, storage, and networks;•Ensure, as needed, internal communications and escalations to key members regarding the incident in question;•Participate and collaborate on one-off projects;•Maintain up-to-date knowledge of products and solutions.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years minimum experience as an IT technician in a complex environment;•Knowledge of systems, servers and storage (Windows server, Nas, San, Raid, etc.);•Network level knowledge (TCP / IP, subnetworks, DNS, domain, etc.);•Knowledge of video surveillance, an asset.You will also need to have the following skills:•100% bilingual, French and English;•Demonstrate solid autonomy;•Demonstrate unparalleled customer service and communication;•Stay calm and positive under stress.SummaryThank you for applying for this IT technician position in Laval. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you an experienced L2 IT Technician with more than 3 years of experience? Would you like to work in an innovative company developing and designing IP video solutions for data processing as well as video and security management? Are you customer service oriented, able not only to diagnose and solve technical problems but also to identify opportunities, while possessing strong communication skills? If so, this opportunity is for you!AdvantagesWhy do you want to get this job as an IT technician:•Social advantages;•Group Insurance;•Free parking;•Competitive salary.ResponsibilitiesReporting to the IT Director, the incumbent based in Laval will be responsible for:•Provide remote support and solutions, by phone and email, to corporate clients;•Diagnose and resolve level 2 problems related to systems, storage, and networks;•Ensure, as needed, internal communications and escalations to key members regarding the incident in question;•Participate and collaborate on one-off projects;•Maintain up-to-date knowledge of products and solutions.QualificationsTo excel in this role, you will need the following technical knowledge:•3 years minimum experience as an IT technician in a complex environment;•Knowledge of systems, servers and storage (Windows server, Nas, San, Raid, etc.);•Network level knowledge (TCP / IP, subnetworks, DNS, domain, etc.);•Knowledge of video surveillance, an asset.You will also need to have the following skills:•100% bilingual, French and English;•Demonstrate solid autonomy;•Demonstrate unparalleled customer service and communication;•Stay calm and positive under stress.SummaryThank you for applying for this IT technician position in Laval. We will review your request and get back to you promptly if your profile matches our criteria.Contact Jonathan Lavoie to discuss this role: jonathan.lavoie@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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