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      • Montréal, Québec
      • Contract
      Our client is looking for an enthusiastic individual to join our team of Technology Support Professionals. Weare looking for the best - someone who is bright, innovative, and will develop excellent relationships withinternal customers and technology peers. The role focuses on partnering with our internal customers toprovide technology support and consultation services related to hardware, application usage and processautomation.You must be highly motivated and willing to use initiative and discretion in our fast paced and demandingenvironment. You display a high degree of flexibility in adapting to changing demands, and possessexcellent technical, analytical, organizational and interpersonal skills. You may occasionally travelbetween offices to resolve issues or support major projects or deployments, and remotely support otheroffices in Canada. This role requires participation in the local office pager support program and occasionalafter-hours maintenance, troubleshooting and testing.This role requires specialized skills that are acquired through a combination of formal training and on thejob experience. The ideal candidate has practical experience working in a complex network environment,preferably in a professional services firm.AdvantagesYou must be highly motivated and willing to use initiative and discretion in our fast paced and demandingenvironment. You display a high degree of flexibility in adapting to changing demands, and possessexcellent technical, analytical, organizational and interpersonal skills. You may occasionally travelbetween offices to resolve issues or support major projects or deployments, and remotely support otheroffices in Canada. This role requires participation in the local office pager support program and occasionalafter-hours maintenance, troubleshooting and testing.This role requires specialized skills that are acquired through a combination of formal training and on thejob experience. The ideal candidate has practical experience working in a complex network environment,preferably in a professional services firm.ResponsibilitiesDeliverables• Use judgement and problem-solving skills to effectively and efficiently resolve technology issuesto the satisfaction of the customer• Effectively manage multiple support calls, customer requests, and operational projects, meetingspecific response and resolution times and project deadlines, while maintaining quality service toour customers• Display a high level of integrity concerning privacy and security• Quickly grasp new technologies and share knowledge openly including contributing to knowledgerepositories• Contribute to and participate in the delivery of customer education programs, communicatingtechnical information appropriate to audiences at varying computer skill levels• Demonstrate strong verbal and listening skills to liaise with local stakeholders and understandand improve their technology experience• Identify and deliver continuous process improvements to facilitate a consistent and positivecustomer experience through process simplification, automation and issue elimination• Collaborate and work remotely with others in your team to achieve common goals and maintainharmony• Raise your hand to take ownership of issues and additional tasks• Work effectively with others of diverse personalities, positions, cultures, sexual orientations, andgenerations• Approach issues with curiosity and display an interest in innovation and emerging technologiesand continuous upskilling• Assist customers with the use of data analytics and automation toolsQualificationsEducation/Experience• Must be bilingual – English and French• Must have two years or more of formal education in Computer Science (or equivalent)• Minimum 3 years technical experience supporting hardware and stand-alone and networkedapplications in a large environment, including:o Windows, Mac, iOS and Android operating systemso Laptop and Printer troubleshooting and repairo Office productivity tools (document, spreadsheet and presentation software)• Strong analytical, problem-solving, time-management and interpersonal skills• A strong focus and demonstrated commitment for providing excellent customer service• An outstanding approach to teamwork, collaboration and communication• Experience with procedures for incident, request and asset management as outlined by theorganization and ITIL methodology to achieve desired SLA and KPI results• Experience using data analytic and automation applications is a benefit• Knowledge of audio-video and video conference equipment is an assetSummaryOur client is looking for an enthusiastic individual to join our team of Technology Support Professionals. Weare looking for the best - someone who is bright, innovative, and will develop excellent relationships withinternal customers and technology peers. The role focuses on partnering with our internal customers toprovide technology support and consultation services related to hardware, application usage and processautomation.You must be highly motivated and willing to use initiative and discretion in our fast paced and demandingenvironment. You display a high degree of flexibility in adapting to changing demands, and possessexcellent technical, analytical, organizational and interpersonal skills. You may occasionally travelbetween offices to resolve issues or support major projects or deployments, and remotely support otheroffices in Canada. This role requires participation in the local office pager support program and occasionalafter-hours maintenance, troubleshooting and testing.This role requires specialized skills that are acquired through a combination of formal training and on thejob experience. The ideal candidate has practical experience working in a complex network environment,preferably in a professional services firm.
      Our client is looking for an enthusiastic individual to join our team of Technology Support Professionals. Weare looking for the best - someone who is bright, innovative, and will develop excellent relationships withinternal customers and technology peers. The role focuses on partnering with our internal customers toprovide technology support and consultation services related to hardware, application usage and processautomation.You must be highly motivated and willing to use initiative and discretion in our fast paced and demandingenvironment. You display a high degree of flexibility in adapting to changing demands, and possessexcellent technical, analytical, organizational and interpersonal skills. You may occasionally travelbetween offices to resolve issues or support major projects or deployments, and remotely support otheroffices in Canada. This role requires participation in the local office pager support program and occasionalafter-hours maintenance, troubleshooting and testing.This role requires specialized skills that are acquired through a combination of formal training and on thejob experience. The ideal candidate has practical experience working in a complex network environment,preferably in a professional services firm.AdvantagesYou must be highly motivated and willing to use initiative and discretion in our fast paced and demandingenvironment. You display a high degree of flexibility in adapting to changing demands, and possessexcellent technical, analytical, organizational and interpersonal skills. You may occasionally travelbetween offices to resolve issues or support major projects or deployments, and remotely support otheroffices in Canada. This role requires participation in the local office pager support program and occasionalafter-hours maintenance, troubleshooting and testing.This role requires specialized skills that are acquired through a combination of formal training and on thejob experience. The ideal candidate has practical experience working in a complex network environment,preferably in a professional services firm.ResponsibilitiesDeliverables• Use judgement and problem-solving skills to effectively and efficiently resolve technology issuesto the satisfaction of the customer• Effectively manage multiple support calls, customer requests, and operational projects, meetingspecific response and resolution times and project deadlines, while maintaining quality service toour customers• Display a high level of integrity concerning privacy and security• Quickly grasp new technologies and share knowledge openly including contributing to knowledgerepositories• Contribute to and participate in the delivery of customer education programs, communicatingtechnical information appropriate to audiences at varying computer skill levels• Demonstrate strong verbal and listening skills to liaise with local stakeholders and understandand improve their technology experience• Identify and deliver continuous process improvements to facilitate a consistent and positivecustomer experience through process simplification, automation and issue elimination• Collaborate and work remotely with others in your team to achieve common goals and maintainharmony• Raise your hand to take ownership of issues and additional tasks• Work effectively with others of diverse personalities, positions, cultures, sexual orientations, andgenerations• Approach issues with curiosity and display an interest in innovation and emerging technologiesand continuous upskilling• Assist customers with the use of data analytics and automation toolsQualificationsEducation/Experience• Must be bilingual – English and French• Must have two years or more of formal education in Computer Science (or equivalent)• Minimum 3 years technical experience supporting hardware and stand-alone and networkedapplications in a large environment, including:o Windows, Mac, iOS and Android operating systemso Laptop and Printer troubleshooting and repairo Office productivity tools (document, spreadsheet and presentation software)• Strong analytical, problem-solving, time-management and interpersonal skills• A strong focus and demonstrated commitment for providing excellent customer service• An outstanding approach to teamwork, collaboration and communication• Experience with procedures for incident, request and asset management as outlined by theorganization and ITIL methodology to achieve desired SLA and KPI results• Experience using data analytic and automation applications is a benefit• Knowledge of audio-video and video conference equipment is an assetSummaryOur client is looking for an enthusiastic individual to join our team of Technology Support Professionals. Weare looking for the best - someone who is bright, innovative, and will develop excellent relationships withinternal customers and technology peers. The role focuses on partnering with our internal customers toprovide technology support and consultation services related to hardware, application usage and processautomation.You must be highly motivated and willing to use initiative and discretion in our fast paced and demandingenvironment. You display a high degree of flexibility in adapting to changing demands, and possessexcellent technical, analytical, organizational and interpersonal skills. You may occasionally travelbetween offices to resolve issues or support major projects or deployments, and remotely support otheroffices in Canada. This role requires participation in the local office pager support program and occasionalafter-hours maintenance, troubleshooting and testing.This role requires specialized skills that are acquired through a combination of formal training and on thejob experience. The ideal candidate has practical experience working in a complex network environment,preferably in a professional services firm.

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