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      • Mississauga, Ontario
      • Contract
      HYBRID - WORK FROM HOME OPPORTUNITY!!!Are you a polished customer service order management professional with top-notch communication skills? Are you a team player who loves to problem-solve? Do you want to work for a leading Consumer Packaged Goods company in Mississauga?If the answer to any of the above is YES, we have the position for you!We’re looking for a Customer Service Rep for a well-established company, located in Mississauga. As a Customer Service Rep, you will work as part of a team overseeing the full order management cycle, from receiving orders to ensuring timely delivery. Serving the company’s clientele, you will play a key role in ensuring orders are processed smoothly and providing a superior customer experience. This is a hybrid work-from-home opportunity; which is 2 days of remote work and 3 days onsite in the Mississauga office.This is a 6-month assignment to start with a possibility to become permanent.Location: Mississauga (2 days remote and 3 days onsite)Pay: $20-21/hrHours: M-F, 8:30-5 pmAdvantagesWhat’s in it for YOU as a Customer Service Rep:- Amazing position with access to the transit - Work from home opportunity- Competitive weekly pay of 20-21/hr- 6 months contract starting immediately with a strong potential of extension- Day time work hours with great work-life balance- Benefits offered at a discount through Randstad- Working around 37.5 hours per week- Chance to be a part of a great team - Opportunity to expand your professional networkResponsibilitiesWhat YOU will be doing as a Customer Service Rep:- Process incoming customer purchase orders via phone, fax, and email; including order entry, order maintenance, credit and debit note processing- Place customer product orders using an ERP system while ensuring efficiency and high attention to detail.- Review and resolve issues related to pricing errors, discontinued items, below minimum quantities or below minimum order level.- Initiate contact with the customer to communicate and resolve any issues, respond to customer inquiries, and consistently provide excellent service.- Ensure Return Merchandise Authorizations (RMA) is issued in accordance with company policies.- Work closely with 3PL providers and logistics teams to effectively manage outbound orders. - Collaborate with cross-functional partners including Sales, Service, Marketing, Distribution, and Finance to resolve product quality issues in a timely and efficient manner.- Develop strong knowledge of Company products, policies, procedures, and systems.- Support Manager by generating reports on department metrics.- Make recommendations for improvement of existing processes.Qualifications- Minimum High School diploma- Minimum 2 years of experience in a customer service role- Able to read, write and speak fluently in English- Excellent oral and written communication skills- Strong analytical and problem-solving skills- Able to work independently, with a strong sense of organization and attention to detail- Committed to service excellence to ensure the best possible customer experience- Demonstrated ability to handle stress and resolve conflicts with diplomacy and tact- Working knowledge of MS Office suite- Knowledge of Oracle, SAP and other ERP systems is considered an assetSummaryHow to Apply?1. Send your resume to paul.mesiona@randstad.ca and pallavi.sunda@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry, and other Operational support roles. Please reach out to paul.mesiona@randsta.ca, along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry, and Warehouse Administration. Please reach out to shiela.perez@randstand.ca, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      HYBRID - WORK FROM HOME OPPORTUNITY!!!Are you a polished customer service order management professional with top-notch communication skills? Are you a team player who loves to problem-solve? Do you want to work for a leading Consumer Packaged Goods company in Mississauga?If the answer to any of the above is YES, we have the position for you!We’re looking for a Customer Service Rep for a well-established company, located in Mississauga. As a Customer Service Rep, you will work as part of a team overseeing the full order management cycle, from receiving orders to ensuring timely delivery. Serving the company’s clientele, you will play a key role in ensuring orders are processed smoothly and providing a superior customer experience. This is a hybrid work-from-home opportunity; which is 2 days of remote work and 3 days onsite in the Mississauga office.This is a 6-month assignment to start with a possibility to become permanent.Location: Mississauga (2 days remote and 3 days onsite)Pay: $20-21/hrHours: M-F, 8:30-5 pmAdvantagesWhat’s in it for YOU as a Customer Service Rep:- Amazing position with access to the transit - Work from home opportunity- Competitive weekly pay of 20-21/hr- 6 months contract starting immediately with a strong potential of extension- Day time work hours with great work-life balance- Benefits offered at a discount through Randstad- Working around 37.5 hours per week- Chance to be a part of a great team - Opportunity to expand your professional networkResponsibilitiesWhat YOU will be doing as a Customer Service Rep:- Process incoming customer purchase orders via phone, fax, and email; including order entry, order maintenance, credit and debit note processing- Place customer product orders using an ERP system while ensuring efficiency and high attention to detail.- Review and resolve issues related to pricing errors, discontinued items, below minimum quantities or below minimum order level.- Initiate contact with the customer to communicate and resolve any issues, respond to customer inquiries, and consistently provide excellent service.- Ensure Return Merchandise Authorizations (RMA) is issued in accordance with company policies.- Work closely with 3PL providers and logistics teams to effectively manage outbound orders. - Collaborate with cross-functional partners including Sales, Service, Marketing, Distribution, and Finance to resolve product quality issues in a timely and efficient manner.- Develop strong knowledge of Company products, policies, procedures, and systems.- Support Manager by generating reports on department metrics.- Make recommendations for improvement of existing processes.Qualifications- Minimum High School diploma- Minimum 2 years of experience in a customer service role- Able to read, write and speak fluently in English- Excellent oral and written communication skills- Strong analytical and problem-solving skills- Able to work independently, with a strong sense of organization and attention to detail- Committed to service excellence to ensure the best possible customer experience- Demonstrated ability to handle stress and resolve conflicts with diplomacy and tact- Working knowledge of MS Office suite- Knowledge of Oracle, SAP and other ERP systems is considered an assetSummaryHow to Apply?1. Send your resume to paul.mesiona@randstad.ca and pallavi.sunda@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry, and other Operational support roles. Please reach out to paul.mesiona@randsta.ca, along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry, and Warehouse Administration. Please reach out to shiela.perez@randstand.ca, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Dorval, Québec
      • Permanent
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  Air Canada, ranked among the top five most attractive companies to work for in Canada, is seeking a Manager of Strategic Procurement – Corporate & Commercial, who will be based at Montreal Headquarters.  Strategic Procurement (SP) is comprised of several Category Management teams and a Centre of Excellence (COE) to support SP. The successful candidate will play a key role as a category manager for Corporate & Commercial initiatives. Given the multifaceted nature of the activities at Air Canada, this opportunity will provide interaction with key stakeholders in many parts of the organization.  The successful candidate will apply a passion for leadership and collaboration in order to obtain the best value for the airline and to develop mutually beneficial relationships with suppliers.  The Manager, Strategic Procurement – Corporate & Commercial, will lead sourcing projects related to Air Canada’s priorities in the areas such as loyalty, e-commerce, marketing, payments and distribution, product design and sales  The selected candidate will collaborate with cross-functional teams on initiatives that deliver high quality services with a strong focus on value, revenue generation and customer-centricity. This position’s responsibilities will include conducting supply market research, establishing sourcing strategies, leading competitive bid processes, contract negotiations, and contributing to the overall improvement of procurement practices at Air Canada.  In greater detail, key areas of responsibility include the following: Establish Corporate & Commercial category procurement strategies Develop and maintain an understanding of emerging industry and supply market trends to strengthen Air Canada’s negotiating positionsStay abreast of Air Canada’s strategic initiatives and priorities through close collaboration with the business unitsAnalyze and monitor category spend and expiring contracts to uncover potential sourcing and consolidation opportunitiesConduct research and analysisLead and manage procurement events Conduct supply market research and baseline spend analysisWork with cross functional teams to determine business requirements and establish sourcing strategies that deliver financial and non-financial benefits (e.g., service levels, risk mitigation, etc.)Prepare and issue RFX’s, evaluate responses and conduct negotiations Lead contract negotiations and oversee contract drafting and executionCollaborate with internal subject matter experts to obtain alignment on contract termsEnsure that Supplier Relationship Management (SRM) is in place following the sourcing processContribute to the improvement of internal procurement practices Participate in the establishment of best-in-class procurement methodsFormulate models to evaluate supplier proposals using quantitative and qualitative criteriaAct as an ambassador for Strategic Procurement and Air Canada Enhance Strategic Procurements’ relationships with internal customers over the course of procurement eventsEffectively communicate and promote the successes of Strategic ProcurementActively engage in learning Air Canada’s business processesContinually seek areas for improvementQualifications Minimum of 7 years of Procurement/Sourcing or related experienceUniversity degree in in a relevant field of study (marketing, commerce, information technology, supply chain or engineering)Excellent communication (verbal and written), analytical, negotiation, interpersonal, presentation and project management skillsMust be knowledgeable and confident in preparing term sheets and negotiating contractsStrong business acumen and leadership skillsThe individual must have the ability to effectively communicate and lead all levels of employees as well as facilitate group work, communication, and development Ability to assert influence without authorityA strong entrepreneurial spirit, a desire to innovate, intellectual curiosity and creative thinkingStrong organizational skills and work ethicAbility to multi-task, work under pressure and accommodate changing prioritiesHigh degree of professionalism and discretion is essentialFlexibility with work hours is required. Occasional travel may be requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  Air Canada, ranked among the top five most attractive companies to work for in Canada, is seeking a Manager of Strategic Procurement – Corporate & Commercial, who will be based at Montreal Headquarters.  Strategic Procurement (SP) is comprised of several Category Management teams and a Centre of Excellence (COE) to support SP. The successful candidate will play a key role as a category manager for Corporate & Commercial initiatives. Given the multifaceted nature of the activities at Air Canada, this opportunity will provide interaction with key stakeholders in many parts of the organization.  The successful candidate will apply a passion for leadership and collaboration in order to obtain the best value for the airline and to develop mutually beneficial relationships with suppliers.  The Manager, Strategic Procurement – Corporate & Commercial, will lead sourcing projects related to Air Canada’s priorities in the areas such as loyalty, e-commerce, marketing, payments and distribution, product design and sales  The selected candidate will collaborate with cross-functional teams on initiatives that deliver high quality services with a strong focus on value, revenue generation and customer-centricity. This position’s responsibilities will include conducting supply market research, establishing sourcing strategies, leading competitive bid processes, contract negotiations, and contributing to the overall improvement of procurement practices at Air Canada.  In greater detail, key areas of responsibility include the following: Establish Corporate & Commercial category procurement strategies Develop and maintain an understanding of emerging industry and supply market trends to strengthen Air Canada’s negotiating positionsStay abreast of Air Canada’s strategic initiatives and priorities through close collaboration with the business unitsAnalyze and monitor category spend and expiring contracts to uncover potential sourcing and consolidation opportunitiesConduct research and analysisLead and manage procurement events Conduct supply market research and baseline spend analysisWork with cross functional teams to determine business requirements and establish sourcing strategies that deliver financial and non-financial benefits (e.g., service levels, risk mitigation, etc.)Prepare and issue RFX’s, evaluate responses and conduct negotiations Lead contract negotiations and oversee contract drafting and executionCollaborate with internal subject matter experts to obtain alignment on contract termsEnsure that Supplier Relationship Management (SRM) is in place following the sourcing processContribute to the improvement of internal procurement practices Participate in the establishment of best-in-class procurement methodsFormulate models to evaluate supplier proposals using quantitative and qualitative criteriaAct as an ambassador for Strategic Procurement and Air Canada Enhance Strategic Procurements’ relationships with internal customers over the course of procurement eventsEffectively communicate and promote the successes of Strategic ProcurementActively engage in learning Air Canada’s business processesContinually seek areas for improvementQualifications Minimum of 7 years of Procurement/Sourcing or related experienceUniversity degree in in a relevant field of study (marketing, commerce, information technology, supply chain or engineering)Excellent communication (verbal and written), analytical, negotiation, interpersonal, presentation and project management skillsMust be knowledgeable and confident in preparing term sheets and negotiating contractsStrong business acumen and leadership skillsThe individual must have the ability to effectively communicate and lead all levels of employees as well as facilitate group work, communication, and development Ability to assert influence without authorityA strong entrepreneurial spirit, a desire to innovate, intellectual curiosity and creative thinkingStrong organizational skills and work ethicAbility to multi-task, work under pressure and accommodate changing prioritiesHigh degree of professionalism and discretion is essentialFlexibility with work hours is required. Occasional travel may be requiredConditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Mandatory Covid-19 Vaccination Required Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
      • Vancouver, British Columbia
      • Contract
      • $24.00 - $0.00 per hour
      Fast paced environment responsible for the quality of just about everything. We are socially responsible and work with our Design, Development and liaison office in Hong Kong and Vancouver. Being the stand for quality, our team also manages our stringent product standards. “Good enough” doesn’t hit the floor on our watch. We ensure that the fit is amazing, a product performs as intended, and that the hidden features will truly surprise and delight our guests. Reporting into the Technical Services Testing and Performance Manager, Testing and Performance Specialist (contract) supports the TS testing and performance team in managing projects related creating testing and performance standards, processes and metrics that ensure a positive guest experience with the performance of our product. Working upsteam closely with Quality team and cross-functionally with the entire product team to ensure TSTP teams are supported with their projects and deradlines are met If you are interested in this position please review the job spec below and follow the instructions to apply.We welcome all applications; however, only those candidates who have experience in the RFI/RFP bid process will be shortlisted and contacted.AdvantagesGreat companyFulltime positionCompetative payMon-FriGrowth opportunities for the right fitResponsibilitiesReporting into the Technical Services Testing and Performance Manager, Testing and Performance Specialist (contract) supports the TS testing and performance team in managing projects related creating testing and performance standards, processes and metrics that ensure a positive guest experience with the performance of our product. Working upsteam closely with Quality team and cross-functionally with the entire product team to ensure TSTP teams are supported with their projects and deradlines are met Core Accountabilities: •Support the execution of a comprehensive developmental stage testing program that meets our Brand Promise; implement a tracking tool/program to ensure we are covering all necessary styles on a seasonal basis•Manage daily communication with third party service providers, supply chain & LLO’s regarding developmental testing; implement a tracking tool/program to manage this in the most efficient, seamless, non-manual way•Analyze testing data and failures to minimize risk areas and elevate quality•Partner cross functionally with whitespace, design, raw materials, bulk product testing & compliance, product development , quality assurance technical team and the LLO’s to deliver beautifully crafted, quality product to our guest •Partner with Guest Experience team to review guest feedback specific to quality and see how to incorporate changes to elevate the future guest experience•Assist with the development of appropriate test methods, standards and tolerances for various types of raw materials that deliver to our Brand Promise from initial stages of product lifecycle; special projects as needed•Assit in daily task management to support strategic and high-level projects for team members•Report and provide analysis on assigned and related projects within scope of departmental strategic initiatives Proven work ethic with the utmost integrity Expert communication skills – verbal and written. Ability and willingness to accept and provide feedback. Strong problem solving and decision-making skills. Preferred knowledge and involvement in yoga, and/or other fitness, health or sports activities. Desire to excel and succeed Self-awareness, with a desire for constant self-improvement (goal-oriented) Entrepreneurial spirit and an egoless nature Self-motivated, passionate, empathetic, approachable Outgoing, energetic, upbeat and funQualificationsRequired Skills, Experience and Academic/Educational Requirements:•1-2 years of experience in textile/apparel technology, textile chemistry or other consumer product testing and quality is preferred •Bachelor Degree or higher in Textile Science, Material Science, or relevant technical discipline is preferred•Self-motivated, passionate, empathetic, approachable, team player•Excel in communication, project management and analysis with a love of raw materials •Exhibits strong record-keeping and attention to detail•Visionary and strategic thinkerSummaryTwo easy ways to apply:1. E-mail resume to Joanne: joanne.haberlin@randstad.ca2. Apply online: http://www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Web Posting Preview (English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Fast paced environment responsible for the quality of just about everything. We are socially responsible and work with our Design, Development and liaison office in Hong Kong and Vancouver. Being the stand for quality, our team also manages our stringent product standards. “Good enough” doesn’t hit the floor on our watch. We ensure that the fit is amazing, a product performs as intended, and that the hidden features will truly surprise and delight our guests. Reporting into the Technical Services Testing and Performance Manager, Testing and Performance Specialist (contract) supports the TS testing and performance team in managing projects related creating testing and performance standards, processes and metrics that ensure a positive guest experience with the performance of our product. Working upsteam closely with Quality team and cross-functionally with the entire product team to ensure TSTP teams are supported with their projects and deradlines are met If you are interested in this position please review the job spec below and follow the instructions to apply.We welcome all applications; however, only those candidates who have experience in the RFI/RFP bid process will be shortlisted and contacted.AdvantagesGreat companyFulltime positionCompetative payMon-FriGrowth opportunities for the right fitResponsibilitiesReporting into the Technical Services Testing and Performance Manager, Testing and Performance Specialist (contract) supports the TS testing and performance team in managing projects related creating testing and performance standards, processes and metrics that ensure a positive guest experience with the performance of our product. Working upsteam closely with Quality team and cross-functionally with the entire product team to ensure TSTP teams are supported with their projects and deradlines are met Core Accountabilities: •Support the execution of a comprehensive developmental stage testing program that meets our Brand Promise; implement a tracking tool/program to ensure we are covering all necessary styles on a seasonal basis•Manage daily communication with third party service providers, supply chain & LLO’s regarding developmental testing; implement a tracking tool/program to manage this in the most efficient, seamless, non-manual way•Analyze testing data and failures to minimize risk areas and elevate quality•Partner cross functionally with whitespace, design, raw materials, bulk product testing & compliance, product development , quality assurance technical team and the LLO’s to deliver beautifully crafted, quality product to our guest •Partner with Guest Experience team to review guest feedback specific to quality and see how to incorporate changes to elevate the future guest experience•Assist with the development of appropriate test methods, standards and tolerances for various types of raw materials that deliver to our Brand Promise from initial stages of product lifecycle; special projects as needed•Assit in daily task management to support strategic and high-level projects for team members•Report and provide analysis on assigned and related projects within scope of departmental strategic initiatives Proven work ethic with the utmost integrity Expert communication skills – verbal and written. Ability and willingness to accept and provide feedback. Strong problem solving and decision-making skills. Preferred knowledge and involvement in yoga, and/or other fitness, health or sports activities. Desire to excel and succeed Self-awareness, with a desire for constant self-improvement (goal-oriented) Entrepreneurial spirit and an egoless nature Self-motivated, passionate, empathetic, approachable Outgoing, energetic, upbeat and funQualificationsRequired Skills, Experience and Academic/Educational Requirements:•1-2 years of experience in textile/apparel technology, textile chemistry or other consumer product testing and quality is preferred •Bachelor Degree or higher in Textile Science, Material Science, or relevant technical discipline is preferred•Self-motivated, passionate, empathetic, approachable, team player•Excel in communication, project management and analysis with a love of raw materials •Exhibits strong record-keeping and attention to detail•Visionary and strategic thinkerSummaryTwo easy ways to apply:1. E-mail resume to Joanne: joanne.haberlin@randstad.ca2. Apply online: http://www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.Web Posting Preview (English)Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Mississauga, Ontario
      • Permanent
      We are looking for an CUSTOMER CARE / ORDER ENTRY REPRESENTATIVE for a leader in the manufacturing industry, located in Mississauga. The ideal candidate will be handling internal and external customer inquiries and concerns with the highest level of professionalism and courtesy. This may include (but is not limited to): order entry, stock management, returns, and communication with customers / clients on accounts, delays or concerns. The successful candidate will also be responsible for the receiving and maintaining stock inventory by entering, processing and validating safety orders through specific contracts.This is a FULL-TIME PERMANENT role and we are looking for an individual in the Mississauga area with availability to start ASAP.Position: Customer Care / Order Entry Representative Employment Duration: Full-Time PermanentSalary: $20/hrHours: Monday - Friday, 8:30am - 5:00pmLocation: Mississauga, ON (Ridgeway Dr & Burnhamthorpe Dr.)If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca! AdvantagesAdvantages of the Customer Care / Order Entry Representative:> Day Shift, Mon-Fri 8:30am - 5:00pm> Permanent position> Wage: $20/hr> Highway & Transit Accessible, free parking on site> Supportive and friendly team and management > Opportunity to work with a leader in the industryResponsibilitiesJob duties as an Customer Care / Order Entry Representative:> Receives and handles incoming customer calls (order taking, work in process or other questions)> Follows scripting, or other professional communication as required by company policies> Understands and follows all SOP for all tasks> Understands and utilizes all methods of job tracking or late job follow up and communicates as required> Competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.> Able to identify in house vs. outsource lab orders, and transmits accordingly> Validates orders against customer program parameters and company specific allowances> Displays a solid understanding of basic and some advanced optical knowledge> Strong knowledge (training provided) of company products and services> Trouble shoots basic problems (cut out issues, coating incompatibility, thickness or base curve requirements> Process RX credits for work in process where applicable, following SOP> Picks orders from inventory, tracking inventory that is pulled and going back into stock to maintain accurate inventory records> Orders frames from suppliers where needed> Deliver new orders, frames or lenses, to the next workstation with sense of urgency and prioritization> Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically and/or using standardized stickers or forms.> When necessary, use web access links to look up incoming or delayed shipments from outsource labs, in order to plan workflow.> Accurately attach patterns, verify patterns and quality of trace/ shape modification.> Enters orders into system or process new orders from any incoming order method> Understands when jobs require a call to be placed to accounts and communicates to CSR appropriately> Trouble shoots and makes recommendations for basic problems > Perform outbound calls to accounts, to endorse new products and promotions.> Utilizes product knowledge to determine the best manufacturing process for routine and special orders > Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume> Is attentive to detail with all measurements, calculations, equipment settings and defective product> Takes the initiative to notice and follow-up on discrepancies; suggests improvements; recommends solutions and does what is necessary to ensure customer satisfaction> Operates the system inputting all lab statistics with accuracy and attention to detail> Any other duties and tasks and needed or requiredQualificationsWhat we are looking for in a Customer Care/ Order Entry Representative:> High School Graduate / GED or equivalent experience> 1+ years experience in a Customer Service Representative environment> Ability to multitask ready to wear multiple hats> Maintain smooth flow of orders> Able to lift/ carry 10 lbs or less, push/ pull 30 lbs or less> Comfortable with Office / Warehouse environment> Proficient in MS Office, Word, Excel and general working knowledge of computers> Excellent time management skills with experience working in a fast-paced environment> Ability to work under pressure with high degree of accuracy> Friendly, team playerSummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resume.Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to paul.mesiona@randstad.ca, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for an CUSTOMER CARE / ORDER ENTRY REPRESENTATIVE for a leader in the manufacturing industry, located in Mississauga. The ideal candidate will be handling internal and external customer inquiries and concerns with the highest level of professionalism and courtesy. This may include (but is not limited to): order entry, stock management, returns, and communication with customers / clients on accounts, delays or concerns. The successful candidate will also be responsible for the receiving and maintaining stock inventory by entering, processing and validating safety orders through specific contracts.This is a FULL-TIME PERMANENT role and we are looking for an individual in the Mississauga area with availability to start ASAP.Position: Customer Care / Order Entry Representative Employment Duration: Full-Time PermanentSalary: $20/hrHours: Monday - Friday, 8:30am - 5:00pmLocation: Mississauga, ON (Ridgeway Dr & Burnhamthorpe Dr.)If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca! AdvantagesAdvantages of the Customer Care / Order Entry Representative:> Day Shift, Mon-Fri 8:30am - 5:00pm> Permanent position> Wage: $20/hr> Highway & Transit Accessible, free parking on site> Supportive and friendly team and management > Opportunity to work with a leader in the industryResponsibilitiesJob duties as an Customer Care / Order Entry Representative:> Receives and handles incoming customer calls (order taking, work in process or other questions)> Follows scripting, or other professional communication as required by company policies> Understands and follows all SOP for all tasks> Understands and utilizes all methods of job tracking or late job follow up and communicates as required> Competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.> Able to identify in house vs. outsource lab orders, and transmits accordingly> Validates orders against customer program parameters and company specific allowances> Displays a solid understanding of basic and some advanced optical knowledge> Strong knowledge (training provided) of company products and services> Trouble shoots basic problems (cut out issues, coating incompatibility, thickness or base curve requirements> Process RX credits for work in process where applicable, following SOP> Picks orders from inventory, tracking inventory that is pulled and going back into stock to maintain accurate inventory records> Orders frames from suppliers where needed> Deliver new orders, frames or lenses, to the next workstation with sense of urgency and prioritization> Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically and/or using standardized stickers or forms.> When necessary, use web access links to look up incoming or delayed shipments from outsource labs, in order to plan workflow.> Accurately attach patterns, verify patterns and quality of trace/ shape modification.> Enters orders into system or process new orders from any incoming order method> Understands when jobs require a call to be placed to accounts and communicates to CSR appropriately> Trouble shoots and makes recommendations for basic problems > Perform outbound calls to accounts, to endorse new products and promotions.> Utilizes product knowledge to determine the best manufacturing process for routine and special orders > Performs multiple tasks simultaneously with accuracy and thoroughness despite time pressures and customer volume> Is attentive to detail with all measurements, calculations, equipment settings and defective product> Takes the initiative to notice and follow-up on discrepancies; suggests improvements; recommends solutions and does what is necessary to ensure customer satisfaction> Operates the system inputting all lab statistics with accuracy and attention to detail> Any other duties and tasks and needed or requiredQualificationsWhat we are looking for in a Customer Care/ Order Entry Representative:> High School Graduate / GED or equivalent experience> 1+ years experience in a Customer Service Representative environment> Ability to multitask ready to wear multiple hats> Maintain smooth flow of orders> Able to lift/ carry 10 lbs or less, push/ pull 30 lbs or less> Comfortable with Office / Warehouse environment> Proficient in MS Office, Word, Excel and general working knowledge of computers> Excellent time management skills with experience working in a fast-paced environment> Ability to work under pressure with high degree of accuracy> Friendly, team playerSummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resume.Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to paul.mesiona@randstad.ca, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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