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      • Toronto, Ontario
      • Permanent
      We are looking to fill several positions for a Bilingual Administration Officer for an established Canadian financial institution. This role is primarily working from home and requires bilingualism in English and French,. Our ideal candidate has excellent communication skills, is customer oriented and has strong technical abilities with various computer applications. This is a great opportunity for growth and development within a large and respected institution. High career development potential in future roles as analyst, team lead and other promising careers. Please contact us to express interest in this role. Ayisha, Talen Manager Randstad Toronto, ayisha. ayisha@randstad.ca AdvantagesThis role is perfect for those looking to grow their career!- Very strong benefits package including health and dental, RRSP matching, Wellness spending of $400 - Salary range of $44-$47K with an annual bonus of 7% with merit increases - Work from home primarily, with some departments requiring very minimal hybrid requirement on occasion- Very supportive and thorough training programsResponsibilities- Process all new mortgage transactions such as processing funding of new mortgages, final reports, appraisal fee payments and other assigned tasks etc.- Respond to inquiries from clients relating to new files, ensuring the highest level of customer service.- Keep abreast of all policies, procedural documentation and updates. - Participates in special projects and carries out any other similar or general task at the request of their direct manager or that may be required by their functionQualifications- Post-secondary degree or diploma - 2-3 years of experience in administrative roles/customer service - Excellent customer service skills and strong verbal and written communication - Detail-oriented with a focus on accuracy and analytical skills - Proficiency with various computer application systems, high technical aptitude. - Ability to learn inquiry functions in back-office processing systems. Bilingual (French) verbal and written communication skills are mandatory. SummaryRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking to fill several positions for a Bilingual Administration Officer for an established Canadian financial institution. This role is primarily working from home and requires bilingualism in English and French,. Our ideal candidate has excellent communication skills, is customer oriented and has strong technical abilities with various computer applications. This is a great opportunity for growth and development within a large and respected institution. High career development potential in future roles as analyst, team lead and other promising careers. Please contact us to express interest in this role. Ayisha, Talen Manager Randstad Toronto, ayisha. ayisha@randstad.ca AdvantagesThis role is perfect for those looking to grow their career!- Very strong benefits package including health and dental, RRSP matching, Wellness spending of $400 - Salary range of $44-$47K with an annual bonus of 7% with merit increases - Work from home primarily, with some departments requiring very minimal hybrid requirement on occasion- Very supportive and thorough training programsResponsibilities- Process all new mortgage transactions such as processing funding of new mortgages, final reports, appraisal fee payments and other assigned tasks etc.- Respond to inquiries from clients relating to new files, ensuring the highest level of customer service.- Keep abreast of all policies, procedural documentation and updates. - Participates in special projects and carries out any other similar or general task at the request of their direct manager or that may be required by their functionQualifications- Post-secondary degree or diploma - 2-3 years of experience in administrative roles/customer service - Excellent customer service skills and strong verbal and written communication - Detail-oriented with a focus on accuracy and analytical skills - Proficiency with various computer application systems, high technical aptitude. - Ability to learn inquiry functions in back-office processing systems. Bilingual (French) verbal and written communication skills are mandatory. SummaryRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $50,000 per year
      Be part of a well established the company and enjoy a fast-paced team environment.As part of the Member Services team, you must have a professional approach with a collaborative and customer-centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for our client's members and industry professionals, you will remain up to date on their policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but are not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities- Responsible for delivering accurate, appropriate, and courteous service, in both official languages (English and French), in a dynamic contact center environment.-Act as the first and single point of contact for IIC members and industry professionals and support local chapters and other departments where possible-Respond knowledgeably to incoming inquiries via telephone, email and in-person related to but not limited to membership, course registration/offerings, programs, licensing, national examinations and the insurance industry.-Build and maintain professional relationships with members managing requests and educating members on various offerings, delivering fast and efficient service, while displaying a strong sense of ownership.-Resolve inquiries in a resourceful and collaborative approach whenever needed and escalate complex issues that require resolution by more senior team members, or Team Lead as per guidelines.-Follow up by email, mail, and phone call in accordance with service level guidelines, regarding expected or outstanding information-Take a proactive approach with members, reviewing their files thoroughly and updating outstanding information while accurately documenting member interactions in Aptify (CMS) and other channels.-Able to multi-task and accurately use multiple systems and applications while simultaneously facilitating all actions necessary to satisfy members-Meet or exceed both quantitative and qualitative goals (KPI’s) as outlined on the Member Services scorecard-Follow call and business processes as per internal procedures to ensure consistency of application within the contact centre.-Train and support new and existing team members, along with other department team members when needed-Keep informed of any departmental, organizational, policy and procedural and industry changes on a proactive basis, communicating findings to team as necessary-Works in collaboration with other team members to ensure the overall service levels of the department are met or exceeded- Manage various departmental administrative tasks and processes, contributing to team goals and productivity -Perform other duties as assigned and required, including handling, and refining various operating and departmental procedures that impact member experience-Execute new and ongoing departmental projects as assigned and required, such as the National Membership Drive, and Company Bill Membership and Learning-Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home with a quiet and suitable workspace at home-Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or 10:30 a.m-7 p.m.QualificationsPreference will be given to candidates who have the following:- Bilingualism (English and French) — must have exceptional oral and written skills in both languages -Exceptional service and interpersonal skills with a demonstrated willingness to serve -Excellent communication (both verbal and written) and an ability to communicate complex information clearly and at a level appropriate for the member -Strong problem solving and decision-making skills are required with resourcefulness, sound judgement, prudence and integrity -Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technical skills to understand member matters/issues and take appropriate action -Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results. -Responsible for participating in and adding to a positive working environment that relies on teamwork and a collaborative attitude -Respect for confidentiality and discretion -Honed organizational and time management skills with strong detail orientation -Aptitude using various customer management systems and applications -Strong computer skills (MS Office)including experience with a customer/order management systemSummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.If this sounds like you, click APPLY today! Or email your recent resume to julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Be part of a well established the company and enjoy a fast-paced team environment.As part of the Member Services team, you must have a professional approach with a collaborative and customer-centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for our client's members and industry professionals, you will remain up to date on their policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but are not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities- Responsible for delivering accurate, appropriate, and courteous service, in both official languages (English and French), in a dynamic contact center environment.-Act as the first and single point of contact for IIC members and industry professionals and support local chapters and other departments where possible-Respond knowledgeably to incoming inquiries via telephone, email and in-person related to but not limited to membership, course registration/offerings, programs, licensing, national examinations and the insurance industry.-Build and maintain professional relationships with members managing requests and educating members on various offerings, delivering fast and efficient service, while displaying a strong sense of ownership.-Resolve inquiries in a resourceful and collaborative approach whenever needed and escalate complex issues that require resolution by more senior team members, or Team Lead as per guidelines.-Follow up by email, mail, and phone call in accordance with service level guidelines, regarding expected or outstanding information-Take a proactive approach with members, reviewing their files thoroughly and updating outstanding information while accurately documenting member interactions in Aptify (CMS) and other channels.-Able to multi-task and accurately use multiple systems and applications while simultaneously facilitating all actions necessary to satisfy members-Meet or exceed both quantitative and qualitative goals (KPI’s) as outlined on the Member Services scorecard-Follow call and business processes as per internal procedures to ensure consistency of application within the contact centre.-Train and support new and existing team members, along with other department team members when needed-Keep informed of any departmental, organizational, policy and procedural and industry changes on a proactive basis, communicating findings to team as necessary-Works in collaboration with other team members to ensure the overall service levels of the department are met or exceeded- Manage various departmental administrative tasks and processes, contributing to team goals and productivity -Perform other duties as assigned and required, including handling, and refining various operating and departmental procedures that impact member experience-Execute new and ongoing departmental projects as assigned and required, such as the National Membership Drive, and Company Bill Membership and Learning-Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home with a quiet and suitable workspace at home-Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or 10:30 a.m-7 p.m.QualificationsPreference will be given to candidates who have the following:- Bilingualism (English and French) — must have exceptional oral and written skills in both languages -Exceptional service and interpersonal skills with a demonstrated willingness to serve -Excellent communication (both verbal and written) and an ability to communicate complex information clearly and at a level appropriate for the member -Strong problem solving and decision-making skills are required with resourcefulness, sound judgement, prudence and integrity -Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technical skills to understand member matters/issues and take appropriate action -Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internal and external) and be able to shift priorities and deliver results. -Responsible for participating in and adding to a positive working environment that relies on teamwork and a collaborative attitude -Respect for confidentiality and discretion -Honed organizational and time management skills with strong detail orientation -Aptitude using various customer management systems and applications -Strong computer skills (MS Office)including experience with a customer/order management systemSummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.If this sounds like you, click APPLY today! Or email your recent resume to julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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