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    9 jobs found for Technical support in Montréal

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      • Montréal, Québec
      • Permanent
      You have just finished your technical in computer science and you want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company offers a 6-week training course to get you into this environment.Schedule: : must be available Monday to Sunday between 8:00 a.m. and 11:00 p.m., 7 days/week (5 consecutive days and 2 days off) for a total of 37.5 hours/weekThe work schedule changes every month, it is given 2 weeks in advanceTraining: 6 weeks upon hiring, it is given from Monday to Friday from 9:00 am to 5:00 pmStarting day: July 4th*The training is given on site (Downtown Montreal) but the position thereafter is hybrid. AdvantagesBenefits of this position include: -Permanent position -Company that offers continuous training, for each additional training completed you get a $0.50 raise-Great opportunity for advancement within the company-Entry level position in the technical support field -Free yoga classes, community involvement and many social activities-Modern, dynamic and relaxed work environment- Group insurance (Health, Dental and Optical)- Vacation: 2 weeks- 4 sick days + 1 floating day- Opus card - Credit for internet at homeResponsibilitiesWhat your typical day will look like:- Incoming call response from customer service and technical support for merchants- Use available documentation and support resources to accurately respond to requests- Keep calm and professionalism in stressful and difficult situations- Ensure fast and efficient resolution- Identify and report if a problem is recurring for process improvement-Document your processesQualificationsFor this position, you must have the following qualifications: - Minimum of 2 years experience in customer service- Bilingual (Spanish $1.25 plus) 90% of calls are in English- Advanced computer, typing and MS Office skills- You like to continuously improve your knowledge and skills- You love to solve problems, you are in solution modeSummaryIf you are interested in this position, send us your application:cedric.lepine@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      You have just finished your technical in computer science and you want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 37.5 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their customers around the world. You will use a ticketing system to do problem solving.Do you have customer service experience but are you passionate about the tech world?This company offers a 6-week training course to get you into this environment.Schedule: : must be available Monday to Sunday between 8:00 a.m. and 11:00 p.m., 7 days/week (5 consecutive days and 2 days off) for a total of 37.5 hours/weekThe work schedule changes every month, it is given 2 weeks in advanceTraining: 6 weeks upon hiring, it is given from Monday to Friday from 9:00 am to 5:00 pmStarting day: July 4th*The training is given on site (Downtown Montreal) but the position thereafter is hybrid. AdvantagesBenefits of this position include: -Permanent position -Company that offers continuous training, for each additional training completed you get a $0.50 raise-Great opportunity for advancement within the company-Entry level position in the technical support field -Free yoga classes, community involvement and many social activities-Modern, dynamic and relaxed work environment- Group insurance (Health, Dental and Optical)- Vacation: 2 weeks- 4 sick days + 1 floating day- Opus card - Credit for internet at homeResponsibilitiesWhat your typical day will look like:- Incoming call response from customer service and technical support for merchants- Use available documentation and support resources to accurately respond to requests- Keep calm and professionalism in stressful and difficult situations- Ensure fast and efficient resolution- Identify and report if a problem is recurring for process improvement-Document your processesQualificationsFor this position, you must have the following qualifications: - Minimum of 2 years experience in customer service- Bilingual (Spanish $1.25 plus) 90% of calls are in English- Advanced computer, typing and MS Office skills- You like to continuously improve your knowledge and skills- You love to solve problems, you are in solution modeSummaryIf you are interested in this position, send us your application:cedric.lepine@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montreal, Québec
      • Permanent
      • $28.00 - $35.00 per hour
      We are looking for a technical support agent who wants to work for one of the largest HR service companie in Canada. You have experience in customer service and are looking to gain experience in technical support level 1?Are you bilingual and interested in a temporary 6 months position with a strong possibility of extension?Can you start as soon as possible?Here is a great opportunity for you!Position: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 à 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension This large company is looking for an agent who loves customer contact and wants to help others. This person will have to answer by phone and by chat to the different questions of the users who will have technical problems.As a Help Desk Specialist, you will be the voice of IT by providing support to the company's employees in Canada. You will be responsible for the full life cycle of customer tickets: - Ensure correct and valid tickets are opened,- Work with customers to gather missing details, and perform basic troubleshooting and resolutions with support from knowledge base scripts. -Work closely with customers throughout the life cycle of a ticket and with support to provide required details when escalation is needed. - Manage multiple tasks in parallel and provide an adequate level of support to meet our SLAs and KPIs.- Professional interaction with all company employees, vendors and external support teams.In-depth knowledge of various operating systems and software. - Excellent communication skills (written and oral, in English and French).- Ability to create clear and usable documentation for all tasks performed in the position, which will then be added to the knowledge base.-Must be able to handle multiple requests/incidents at the same time-Ability to find solutions and make recommendationsAdvantagesWorking for this company:- You will have a day and week schedule- A very competitive salary between 28 and 35$/hr- The opportunity to gain experience in a world renowned company- Have the flexibility to work for a period of 6 months with no obligation to continueResponsibilitiesIn the role of Technical Support Agent, you will be:-Responsible for processing all incoming tickets in our service desk system (daily task) and responding to customer support calls and chats.-Review support tickets provided by customers-Sort tickets to ensure they have been sent to the correct team and redirect them to the appropriate group if they are not software related.-Validate ticket content and collect all required information and artifacts (steps to reproduce, logs, screenshots, etc.) from the caller if they are missing-Perform L1/L2 troubleshooting using Knowledge Base (KB) articles and scripts.-Transfer the issue to the help desk if necessary and work with the help desk to resolve the issue.-Ensure full life cycle of the ticket including closure and resolution.-Achieve a 90% success rate in supporting the customer by ensuring all tickets are resolved within the appropriate service level agreement.-Aging and KPI reporting; track open L1/L2 items.-Work with support in learning to understand software solutions and resolve basic issues.-Create and distribute appropriate knowledge base (KB) articles to the ServiceDesk team and customer as needed.-Adhere to company policies, security and quality of workmanship.-Support, maintain and promote Self-Service capabilities within the company.Qualifications-Have 3 to 5 years of experience in customer service on the phone-Have the technical skills necessary to support customers on the phone with technical issues on the relevant platforms -2 or more years of L2 help desk support experience-ITIL V4.0 is requiredYou must be familiar with the following software:Google suite applications (mail, calendar, contacts, google admin)Microsoft Office (Excel / PPT / Word / Outlook)ITSM tool (Service Now, HPSM, BMC, Remedy, others.)Altassians products (JIRA & Confluence)Microsoft AzureWindows10Bell Total ConnectionIntuneActive DirectoryApplicant and/or customer relationship management systemsSharePointVisioSummaryPosition: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 and 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension If you have the skills for this position, please send your resume to karell.fucile@randstad.ca and indicate "technical support agent" as the title.We will only contact people with the necessary experience.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      We are looking for a technical support agent who wants to work for one of the largest HR service companie in Canada. You have experience in customer service and are looking to gain experience in technical support level 1?Are you bilingual and interested in a temporary 6 months position with a strong possibility of extension?Can you start as soon as possible?Here is a great opportunity for you!Position: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 à 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension This large company is looking for an agent who loves customer contact and wants to help others. This person will have to answer by phone and by chat to the different questions of the users who will have technical problems.As a Help Desk Specialist, you will be the voice of IT by providing support to the company's employees in Canada. You will be responsible for the full life cycle of customer tickets: - Ensure correct and valid tickets are opened,- Work with customers to gather missing details, and perform basic troubleshooting and resolutions with support from knowledge base scripts. -Work closely with customers throughout the life cycle of a ticket and with support to provide required details when escalation is needed. - Manage multiple tasks in parallel and provide an adequate level of support to meet our SLAs and KPIs.- Professional interaction with all company employees, vendors and external support teams.In-depth knowledge of various operating systems and software. - Excellent communication skills (written and oral, in English and French).- Ability to create clear and usable documentation for all tasks performed in the position, which will then be added to the knowledge base.-Must be able to handle multiple requests/incidents at the same time-Ability to find solutions and make recommendationsAdvantagesWorking for this company:- You will have a day and week schedule- A very competitive salary between 28 and 35$/hr- The opportunity to gain experience in a world renowned company- Have the flexibility to work for a period of 6 months with no obligation to continueResponsibilitiesIn the role of Technical Support Agent, you will be:-Responsible for processing all incoming tickets in our service desk system (daily task) and responding to customer support calls and chats.-Review support tickets provided by customers-Sort tickets to ensure they have been sent to the correct team and redirect them to the appropriate group if they are not software related.-Validate ticket content and collect all required information and artifacts (steps to reproduce, logs, screenshots, etc.) from the caller if they are missing-Perform L1/L2 troubleshooting using Knowledge Base (KB) articles and scripts.-Transfer the issue to the help desk if necessary and work with the help desk to resolve the issue.-Ensure full life cycle of the ticket including closure and resolution.-Achieve a 90% success rate in supporting the customer by ensuring all tickets are resolved within the appropriate service level agreement.-Aging and KPI reporting; track open L1/L2 items.-Work with support in learning to understand software solutions and resolve basic issues.-Create and distribute appropriate knowledge base (KB) articles to the ServiceDesk team and customer as needed.-Adhere to company policies, security and quality of workmanship.-Support, maintain and promote Self-Service capabilities within the company.Qualifications-Have 3 to 5 years of experience in customer service on the phone-Have the technical skills necessary to support customers on the phone with technical issues on the relevant platforms -2 or more years of L2 help desk support experience-ITIL V4.0 is requiredYou must be familiar with the following software:Google suite applications (mail, calendar, contacts, google admin)Microsoft Office (Excel / PPT / Word / Outlook)ITSM tool (Service Now, HPSM, BMC, Remedy, others.)Altassians products (JIRA & Confluence)Microsoft AzureWindows10Bell Total ConnectionIntuneActive DirectoryApplicant and/or customer relationship management systemsSharePointVisioSummaryPosition: Technical support agentLocation: 100% telecommuting (downtown office)Schedule: Monday to Friday from 8am to 6pm Salary: between 28 and 35$/hr depending on experienceDuration: temporary 6 months with strong possibility of extension If you have the skills for this position, please send your resume to karell.fucile@randstad.ca and indicate "technical support agent" as the title.We will only contact people with the necessary experience.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Our client Nestlé Nespresso S.A. is the market leader in premium-portioned coffee and one of the fastest growing operating businesses of the Nestlé Group. We are currently hiring Digital Agents for the Nespresso call center located in Montreal. Are you passionate about customer service and want to represent a globally recognized brand?Can you serve a variety of clients and assist them at different levels in both official languages?* Remote during the pandemicTraining starting April 22nd, 2022Advantages• A full-time position 40 hours per week• A competitive and scalable salary• Corporate discounts from Nespresso• Weekly pay• Access to group pricing with our partner, SunLife, for insurance.Responsibilities• Assist customers in their purchasing process by phone or email;• Provide technical support on the various ranges of products offered;• Carry out telephone satisfaction surveys;• Provide exemplary service and proactively manage customer relationsQualifications• High school or college diploma with relevant experience;• Minimum of 2 years of experience in a call center environment;• Experience with a high-end clientele, a great asset;• Ability to manage priorities and problem solving skills;• Customer oriented and customer service;• Has excellent communication skills;• Perfectly bilingual both orally and in writing (French and English);• Skill with computer tools.SummaryWorking conditions :You work from Monday to Friday (schedule up to 8 p.m. in the evening)You will take a French / English language testYou must be equipped with a high speed internet connectionRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      The Financing Solutions, Individuals department is primarily responsible for setting up and maintaining consumer loan solutions (for example, personal loans) and mortgage loans for our members and clients. Our application portfolio includes more than 35 applications supporting our financing solutions. It contains applications for lending, risk management and loan management. The vast majority of these applications have been developed in Java. We are a team where human values, mutual aid and collaboration are very important.You join a department assuming the role of IT officer with our business partners. You can see that we have a very close relationship with our business partners, with whom we work as a team and are in action in the digital transformation. You are called upon to promote strategies with respect to the digital shift and the transformation of our operating methods towards Agile, SAFe (Scaled Agile Framework) approaches and the organization of solution delivery teams. in squad mode.Main responsibilitiesActively participate in the development of implementation strategies, analyses, design and documentation of programs or applications. Actively participate in the development, codification and testing of these.Align the project between the production teams by analyzing the components, providing technical support for IT operations or ensuring various follow-upsEnsure an analysis of complex problems, determine the causes and follow up on system problems during critical incidents and ensure their resolutionBe responsible for the installation and testing of software packages or the implementation of applications.Required profile- Bachelor's degree in an appropriate discipline- A minimum of six years of relevant experience- Experience with Java JEE, Spring Framework and Struts- Experience with the Weblogic environment- Experience with Git, Jenkins and Sonarqube tools- Experience with collaboration tools: Jira, confluence.Tansversal skillsCooperate, Be customer-oriented, Be action-oriented, Stimulate innovationKey skills with the desired profileManaging complexity, Mastering technology, Planning and coordinating, Mastering interpersonal relationships. Thank youAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      The Financing Solutions, Individuals department is primarily responsible for setting up and maintaining consumer loan solutions (for example, personal loans) and mortgage loans for our members and clients. Our application portfolio includes more than 35 applications supporting our financing solutions. It contains applications for lending, risk management and loan management. The vast majority of these applications have been developed in Java. We are a team where human values, mutual aid and collaboration are very important.You join a department assuming the role of IT officer with our business partners. You can see that we have a very close relationship with our business partners, with whom we work as a team and are in action in the digital transformation. You are called upon to promote strategies with respect to the digital shift and the transformation of our operating methods towards Agile, SAFe (Scaled Agile Framework) approaches and the organization of solution delivery teams. in squad mode.Main responsibilitiesActively participate in the development of implementation strategies, analyses, design and documentation of programs or applications. Actively participate in the development, codification and testing of these.Align the project between the production teams by analyzing the components, providing technical support for IT operations or ensuring various follow-upsEnsure an analysis of complex problems, determine the causes and follow up on system problems during critical incidents and ensure their resolutionBe responsible for the installation and testing of software packages or the implementation of applications.Required profile- Bachelor's degree in an appropriate discipline- A minimum of six years of relevant experience- Experience with Java JEE, Spring Framework and Struts- Experience with the Weblogic environment- Experience with Git, Jenkins and Sonarqube tools- Experience with collaboration tools: Jira, confluence.Tansversal skillsCooperate, Be customer-oriented, Be action-oriented, Stimulate innovationKey skills with the desired profileManaging complexity, Mastering technology, Planning and coordinating, Mastering interpersonal relationships. Thank youAdvantages____________________________________________________________________________Responsibilities____________________________________________________________________________Qualifications____________________________________________________________________________Summary____________________________________________________________________________Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      Are you an administrative or customer service professional with previous experience within a corporate environment? Have you been responsible for the preparation of conference and meeting rooms? Are you looking for an opportunity to further develop your skills within a leading organization? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Conference Centre Host to support our client's Montréal office (working on site). In this role you will work full time hours on a 5 month assignment, and earn a pay rate of $22.00 per hour.Advantages• Gain experience working for a leading and globally recognized firm• Work full time hours on a 5 month assignment, possibility of becoming a permanent role• Earn a pay rate of $22.00 per hour• Work on site in their Montréal , QC officeResponsibilities - Preparation of conference rooms for meetings of various sizes. - Preparation of beverage and food setup prior to meetings. - Clean-up of meeting rooms after meetings. - Clearing and loading of dishwashers, overall cleanliness of kitchen area. - Stocking cupboards and some light lifting required. - Conduct floor inspections - Clean-up of common areas on staff floors - Back up coverage at reception desk - Provide technical support for events; - Assist the Ops team with other administrative tasks as needed Qualifications- High school diploma required.- Previous experience working in a Professional Services Firm an asset- Experience with Google Suite – an asset- Experience with Microsoft Office – an asset- Bilingual - strong French and intermediate level English- Strong written and verbal communication skills- Customer service oriented- Listening skills and the ability to communicate effectively with the team, other staff and customers- Ability to adapt, meet tight deadlines and be flexible- Ability to reorganize work according to changing priorities- Comfortable with basic software functionalities as well as with technology and the ability to adapt, learn and invest in continuing education- Detail-focused with the ability to complete tasks with limited supervision- Exhibits professionalism SummaryAre you an administrative or customer service professional with previous experience within a corporate environment? Have you been responsible for the preparation of conference and meeting rooms? Are you looking for an opportunity to further develop your skills within a leading organization? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Conference Centre Host to support our client's Montréal office (working on site). In this role you will work full time hours on a 5 month assignment, and earn a pay rate of $22.00 per hour.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you an administrative or customer service professional with previous experience within a corporate environment? Have you been responsible for the preparation of conference and meeting rooms? Are you looking for an opportunity to further develop your skills within a leading organization? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Conference Centre Host to support our client's Montréal office (working on site). In this role you will work full time hours on a 5 month assignment, and earn a pay rate of $22.00 per hour.Advantages• Gain experience working for a leading and globally recognized firm• Work full time hours on a 5 month assignment, possibility of becoming a permanent role• Earn a pay rate of $22.00 per hour• Work on site in their Montréal , QC officeResponsibilities - Preparation of conference rooms for meetings of various sizes. - Preparation of beverage and food setup prior to meetings. - Clean-up of meeting rooms after meetings. - Clearing and loading of dishwashers, overall cleanliness of kitchen area. - Stocking cupboards and some light lifting required. - Conduct floor inspections - Clean-up of common areas on staff floors - Back up coverage at reception desk - Provide technical support for events; - Assist the Ops team with other administrative tasks as needed Qualifications- High school diploma required.- Previous experience working in a Professional Services Firm an asset- Experience with Google Suite – an asset- Experience with Microsoft Office – an asset- Bilingual - strong French and intermediate level English- Strong written and verbal communication skills- Customer service oriented- Listening skills and the ability to communicate effectively with the team, other staff and customers- Ability to adapt, meet tight deadlines and be flexible- Ability to reorganize work according to changing priorities- Comfortable with basic software functionalities as well as with technology and the ability to adapt, learn and invest in continuing education- Detail-focused with the ability to complete tasks with limited supervision- Exhibits professionalism SummaryAre you an administrative or customer service professional with previous experience within a corporate environment? Have you been responsible for the preparation of conference and meeting rooms? Are you looking for an opportunity to further develop your skills within a leading organization? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Conference Centre Host to support our client's Montréal office (working on site). In this role you will work full time hours on a 5 month assignment, and earn a pay rate of $22.00 per hour.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Contract
      Do you have excellent communication skills in both French and English? Are you looking to gain experience within a top 5 bank? Do you have Strong organizational and time management skills? If so, this is a great opportunity for you!Our client, a top 5 bank, is looking for an Operations Officer for a 6 month contract in Montreal. This is onsite role. Potential for contract extension and convert to full time opportunity.Pay rate: $22.41/hrShifts: Monday to Friday, 8:15 am -4:30 pm, on rotation late shift 10 am - 6 pm/12 pm – 8 pmOvertime may require some Saturdays on rotationAdvantages●Gain experience within a top 5 bank●Earn a competitive rate within the industry●Long term contract●Potential for contract extension and conversion●Room for career developmentResponsibilitiesAs an Operations Officer, your duties will include:•Diagnosing and resolving hardware/software problems.•Installing/upgrading PC hardware/software when required.•Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable•Creating and/or recognizing exceptional service through established programs•Providing subject matter expertise for internal and external partners within defined area•Adopting new process and technology improvements•Coordinating the delivery, installation, implementation and repairs of equipment and technology•Ensuring premises issues are dealt with in a timely manner escalating as required•Identifying equipment needs to streamline procedures/processes and enhance service•Building and maintaining databases and various programs as required•Conducting testing of key components within the Business Continuity Management Plans for the unit•Providing day to day technical support and solutions•Managing expenses•Supporting Projects•Managing Handbook Activities•Creating / Maintaining Standard Operations Procedures (SOPs) nationallyQualifications•Bilingual - French/English – a must•Strong organizational and time management skills•High school required. 2-3 years’ work experience•Flexible to meet multiple shift requirements based on business needs•Ability to communicate clearly and courteously, willingness to learn•Professionalism•Ability to work independently and as part of a team•Must remain resilient under pressure•Capability to independently perform research and make informed decisions•Proficiency in Microsoft Office: Word, Excel, Power Point, Access•Ability to build and maintain Macros – Excel•Computer savvy - Comfortable with computers, monitors, keyboards (to fix issues and provide support)•Coordinate the lifting, delivery, installation, implementation and repairs of equipment and technology (Call IT department to fix)Nice to have:•Previous company experienceSummaryInterested in the Operations Officer role in Montreal? Apply online today!Candidates moving towards the next step of the recruitment process will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Do you have excellent communication skills in both French and English? Are you looking to gain experience within a top 5 bank? Do you have Strong organizational and time management skills? If so, this is a great opportunity for you!Our client, a top 5 bank, is looking for an Operations Officer for a 6 month contract in Montreal. This is onsite role. Potential for contract extension and convert to full time opportunity.Pay rate: $22.41/hrShifts: Monday to Friday, 8:15 am -4:30 pm, on rotation late shift 10 am - 6 pm/12 pm – 8 pmOvertime may require some Saturdays on rotationAdvantages●Gain experience within a top 5 bank●Earn a competitive rate within the industry●Long term contract●Potential for contract extension and conversion●Room for career developmentResponsibilitiesAs an Operations Officer, your duties will include:•Diagnosing and resolving hardware/software problems.•Installing/upgrading PC hardware/software when required.•Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally when applicable•Creating and/or recognizing exceptional service through established programs•Providing subject matter expertise for internal and external partners within defined area•Adopting new process and technology improvements•Coordinating the delivery, installation, implementation and repairs of equipment and technology•Ensuring premises issues are dealt with in a timely manner escalating as required•Identifying equipment needs to streamline procedures/processes and enhance service•Building and maintaining databases and various programs as required•Conducting testing of key components within the Business Continuity Management Plans for the unit•Providing day to day technical support and solutions•Managing expenses•Supporting Projects•Managing Handbook Activities•Creating / Maintaining Standard Operations Procedures (SOPs) nationallyQualifications•Bilingual - French/English – a must•Strong organizational and time management skills•High school required. 2-3 years’ work experience•Flexible to meet multiple shift requirements based on business needs•Ability to communicate clearly and courteously, willingness to learn•Professionalism•Ability to work independently and as part of a team•Must remain resilient under pressure•Capability to independently perform research and make informed decisions•Proficiency in Microsoft Office: Word, Excel, Power Point, Access•Ability to build and maintain Macros – Excel•Computer savvy - Comfortable with computers, monitors, keyboards (to fix issues and provide support)•Coordinate the lifting, delivery, installation, implementation and repairs of equipment and technology (Call IT department to fix)Nice to have:•Previous company experienceSummaryInterested in the Operations Officer role in Montreal? Apply online today!Candidates moving towards the next step of the recruitment process will be contacted. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge? Are you interested in a career in the field of translation?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of translation, is looking to hire a Specialist in computer-assisted translation for their downtown Montreal office.What the company will offer you:- 37, 5 hours by week;- 4 weeks of vacations ;- Insurance ;- Telecommuting or face to face (flexibility);- Work-family balance;- Stable and human team;- Salary range from $45k/year to $65k/year (depending on experience);- Paid training up to 2 times/year;- Possibility of loaning office and computer equipment;Advantages- 37, 5 hours by week;- 4 weeks of vacations ;- Insurance ;- Telecommuting or face to face (flexibility);- Work-family balance;- Stable and human team;- Salary range from $45k/year to $65k/year (depending on experience);- Paid training up to 2 times/year;- Possibility of loaning office and computer equipment;Responsibilities- Provide technical support for CAT tools;- Document CAT processes and best practices;- Validate new features of our CAT tools, translation memory servers and analysis packages;- Develop custom technology solutions for specific needs;- Participate in continuous and professional process improvement;- Perform pre-processing and post-processing of files to be translated using a CAT tool;- Perform quality assurance checks on translated files;- Find solutions to problems reported by production teams or caused by the translation process;- Transfer knowledge to colleagues in the course of daily activities;- Evaluate selected projects to assist the Business Development team in presenting accurate quotes to current or potential clients;- Prepare various types of files for localization, including recording and scripting as required, to ensure compliance with client requirements and data integrity;- Occasionally performs related eidetic and localization tasks;- Manage translation memories and align documents for translation memories;- Participate in teleconferences or meetings with selected clients as required;Qualifications- College degree in computer science or related field;- At least two years of experience in CAT tool engineering;- Knowledge of localization tools and ability to provide training on their use;- Ability to establish links or "connectors" between translation support tools and content management systems;Ability to design macros or program shortcuts to facilitate the work of operators- Mastery of the various methods of data extraction, import and export;- Knowledge of machine translation engines, and ability to configure and integrate them with translation tools;- Proficiency in CAT software, particularly SDL Trados;- Excellent knowledge of MS Office suite;- Good knowledge of XLF, JSON, HTML, XML and XLIFF;- Knowledge of web technologies;- Ideally, experience in a language services firm;- Fluency in French and English (oral and written);SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you !Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new administrative challenge? Are you interested in a career in the field of translation?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of translation, is looking to hire a Specialist in computer-assisted translation for their downtown Montreal office.What the company will offer you:- 37, 5 hours by week;- 4 weeks of vacations ;- Insurance ;- Telecommuting or face to face (flexibility);- Work-family balance;- Stable and human team;- Salary range from $45k/year to $65k/year (depending on experience);- Paid training up to 2 times/year;- Possibility of loaning office and computer equipment;Advantages- 37, 5 hours by week;- 4 weeks of vacations ;- Insurance ;- Telecommuting or face to face (flexibility);- Work-family balance;- Stable and human team;- Salary range from $45k/year to $65k/year (depending on experience);- Paid training up to 2 times/year;- Possibility of loaning office and computer equipment;Responsibilities- Provide technical support for CAT tools;- Document CAT processes and best practices;- Validate new features of our CAT tools, translation memory servers and analysis packages;- Develop custom technology solutions for specific needs;- Participate in continuous and professional process improvement;- Perform pre-processing and post-processing of files to be translated using a CAT tool;- Perform quality assurance checks on translated files;- Find solutions to problems reported by production teams or caused by the translation process;- Transfer knowledge to colleagues in the course of daily activities;- Evaluate selected projects to assist the Business Development team in presenting accurate quotes to current or potential clients;- Prepare various types of files for localization, including recording and scripting as required, to ensure compliance with client requirements and data integrity;- Occasionally performs related eidetic and localization tasks;- Manage translation memories and align documents for translation memories;- Participate in teleconferences or meetings with selected clients as required;Qualifications- College degree in computer science or related field;- At least two years of experience in CAT tool engineering;- Knowledge of localization tools and ability to provide training on their use;- Ability to establish links or "connectors" between translation support tools and content management systems;Ability to design macros or program shortcuts to facilitate the work of operators- Mastery of the various methods of data extraction, import and export;- Knowledge of machine translation engines, and ability to configure and integrate them with translation tools;- Proficiency in CAT software, particularly SDL Trados;- Excellent knowledge of MS Office suite;- Good knowledge of XLF, JSON, HTML, XML and XLIFF;- Knowledge of web technologies;- Ideally, experience in a language services firm;- Fluency in French and English (oral and written);SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you !Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Montréal, Québec
      • Permanent
      Are you looking for a new administrative challenge? Are you interested in a career in the field of translation?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of translation, is looking to hire a Specialist in computer-assisted translation for their downtown Montreal office.What the company will offer you:- 37, 5 hours by week;- 4 weeks of vacations ;- Insurance ;- Telecommuting or face to face (flexibility);- Work-family balance;- Stable and human team;- Salary range from $45k/year to $65k/year (depending on experience);- Paid training up to 2 times/year;- Possibility of loaning office and computer equipment;Advantages- 37, 5 hours by week;- 4 weeks of vacations ;- Insurance ;- Telecommuting or face to face (flexibility);- Work-family balance;- Stable and human team;- Salary range from $45k/year to $65k/year (depending on experience);- Paid training up to 2 times/year;- Possibility of loaning office and computer equipment;Responsibilities- Provide technical support for CAT tools;- Document CAT processes and best practices;- Validate new features of our CAT tools, translation memory servers and analysis packages;- Develop custom technology solutions for specific needs;- Participate in continuous and professional process improvement;- Perform pre-processing and post-processing of files to be translated using a CAT tool;- Perform quality assurance checks on translated files;- Find solutions to problems reported by production teams or caused by the translation process;- Transfer knowledge to colleagues in the course of daily activities;- Evaluate selected projects to assist the Business Development team in presenting accurate quotes to current or potential clients;- Prepare various types of files for localization, including recording and scripting as required, to ensure compliance with client requirements and data integrity;- Occasionally performs related eidetic and localization tasks;- Manage translation memories and align documents for translation memories;- Participate in teleconferences or meetings with selected clients as required;Qualifications- College degree in computer science or related field;- At least two years of experience in CAT tool engineering;- Knowledge of localization tools and ability to provide training on their use;- Ability to establish links or "connectors" between translation support tools and content management systems;Ability to design macros or program shortcuts to facilitate the work of operators- Mastery of the various methods of data extraction, import and export;- Knowledge of machine translation engines, and ability to configure and integrate them with translation tools;- Proficiency in CAT software, particularly SDL Trados;- Excellent knowledge of MS Office suite;- Good knowledge of XLF, JSON, HTML, XML and XLIFF;- Knowledge of web technologies;- Ideally, experience in a language services firm;- Fluency in French and English (oral and written);SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you !Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you looking for a new administrative challenge? Are you interested in a career in the field of translation?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a company specialized in the field of translation, is looking to hire a Specialist in computer-assisted translation for their downtown Montreal office.What the company will offer you:- 37, 5 hours by week;- 4 weeks of vacations ;- Insurance ;- Telecommuting or face to face (flexibility);- Work-family balance;- Stable and human team;- Salary range from $45k/year to $65k/year (depending on experience);- Paid training up to 2 times/year;- Possibility of loaning office and computer equipment;Advantages- 37, 5 hours by week;- 4 weeks of vacations ;- Insurance ;- Telecommuting or face to face (flexibility);- Work-family balance;- Stable and human team;- Salary range from $45k/year to $65k/year (depending on experience);- Paid training up to 2 times/year;- Possibility of loaning office and computer equipment;Responsibilities- Provide technical support for CAT tools;- Document CAT processes and best practices;- Validate new features of our CAT tools, translation memory servers and analysis packages;- Develop custom technology solutions for specific needs;- Participate in continuous and professional process improvement;- Perform pre-processing and post-processing of files to be translated using a CAT tool;- Perform quality assurance checks on translated files;- Find solutions to problems reported by production teams or caused by the translation process;- Transfer knowledge to colleagues in the course of daily activities;- Evaluate selected projects to assist the Business Development team in presenting accurate quotes to current or potential clients;- Prepare various types of files for localization, including recording and scripting as required, to ensure compliance with client requirements and data integrity;- Occasionally performs related eidetic and localization tasks;- Manage translation memories and align documents for translation memories;- Participate in teleconferences or meetings with selected clients as required;Qualifications- College degree in computer science or related field;- At least two years of experience in CAT tool engineering;- Knowledge of localization tools and ability to provide training on their use;- Ability to establish links or "connectors" between translation support tools and content management systems;Ability to design macros or program shortcuts to facilitate the work of operators- Mastery of the various methods of data extraction, import and export;- Knowledge of machine translation engines, and ability to configure and integrate them with translation tools;- Proficiency in CAT software, particularly SDL Trados;- Excellent knowledge of MS Office suite;- Good knowledge of XLF, JSON, HTML, XML and XLIFF;- Knowledge of web technologies;- Ideally, experience in a language services firm;- Fluency in French and English (oral and written);SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you !Human forward !Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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