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      • Etobicoke, Ontario
      • Permanent
      Do you have experience in Dispatch and Service Coordination in the Construction Industry?Are you looking for your next challenge to work for a fast-paced engaging organization with opportunities for growth? If your answer is yes! then we have a PERMANENT opportunity for you!We are looking for a FIELD SERVICE DIS[ATCHER for a PERMANENT opportunity in Etobicoke.. The ideal candidate will have previous experience in the construction industry with an emphasis on dispatching or service coordination. This position will ensure the highest possible level of customer service to customers is met, to supervise and monitor the daily activities of service personnel while ensuring safety compliance is maintained. If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca! What’s in it for you as the next Field Service Dispatcher- Competitive annual salary of $70-75k (depending on experience)- Full-Time Permanent Opportunity- Monday - Friday, 7:00am - 4:00pm (Overtime may be required)- Benefits after 3 months of employment- 2 weeks (10 days) of vacation - Great working culture” dynamic, inclusive and supportive environmentAdvantagesWhat’s in it for you as the next Field Service Dispatcher- Competitive annual salary of $70-75k depending on experience- Full-Time Permanent Opportunity- Monday - Friday, 7:00am - 4:00pm (Overtime may be required)- Benefits after 3 months of employment- 2 weeks (10 days) of vacation - Great working culture” dynamic, inclusive and supportive environmentResponsibilitiesWhat you’ll be doing as Dispatch Coordinator?- Providing the highest possible level of service support by all field and shop technicians by thus ensuring high customer satisfaction and continuous Service Revenue.- Ensuring compliance with all company safety regulations- Contacting customers on a regular basis to promote products and services and to provide quotations for services - Responding to customer requests promptly and following up with all issues in a timely manner- Administering all Word Order process by opening in the Internal System (entering proper coding, monitoring and signing off on work orders for closing)- Ensuring quick and effective processing of warrant work orders, collection of digital photos and reports- Preparing and collaborating on work estimates for services to be completed- Providing technical support and advice to customers - Confirming parts returnability status and returning items upon completion of work credit.- Supervising activities and conducting administrative support of all direct reports such as service technicians, service helpers, apprentices and other service employees- Analyzing, implementing corrective actions and providing recommendations on estimate overruns- Providing clear instructions to technicians explaining type of work and estimated time to complete each work- Monitoring and authorizing expense reports of technicians’ expenses- Reviewing parts list for each job (in coordination with Parts Personnel) to ensure that all parts and tools are available before dispatching any technician to the repair tasks- Assisting technicians in solving technical problems, providing guidance, analyzing their capabilities and product knowledge, providing recommendations for technical training.- Educating all technicians in technical writing and executing proper technical description of any work that has been completed- Mentoring Apprentice’s programs, assigning tasks according to Apprentice curriculum, confirming and signing off Apprentice Training Record Books on a monthly basis.- Monitoring level of service technicians’ productivity according to set budgetary targets and providing recommendations for improvementsQualificationsYou are a perfect fit for the role of Dispatch Coordinator if you have:- 3+ years of experience in dispatching or coordinating service technicians in the construction or machinery industry.- Proficient in Excel and generally tech-savvy, able to pick up new software quickly and work from home efficiently and effectively- Able to manage multiple priorities, projects, and tasks simultaneously- Excellent verbal and written communication skills with a high level of professionalism.- Tech-Savvy for using new software’s, DSI usage for tracking - Attention to detail- Agile individual able to work well with change, in a fast-paced environmentSummaryHOW TO APPLY?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to paul.mesiona@randstad.ca, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have experience in Dispatch and Service Coordination in the Construction Industry?Are you looking for your next challenge to work for a fast-paced engaging organization with opportunities for growth? If your answer is yes! then we have a PERMANENT opportunity for you!We are looking for a FIELD SERVICE DIS[ATCHER for a PERMANENT opportunity in Etobicoke.. The ideal candidate will have previous experience in the construction industry with an emphasis on dispatching or service coordination. This position will ensure the highest possible level of customer service to customers is met, to supervise and monitor the daily activities of service personnel while ensuring safety compliance is maintained. If you are interested in hearing more, please email your resume to shiela.perez@randstad.ca! What’s in it for you as the next Field Service Dispatcher- Competitive annual salary of $70-75k (depending on experience)- Full-Time Permanent Opportunity- Monday - Friday, 7:00am - 4:00pm (Overtime may be required)- Benefits after 3 months of employment- 2 weeks (10 days) of vacation - Great working culture” dynamic, inclusive and supportive environmentAdvantagesWhat’s in it for you as the next Field Service Dispatcher- Competitive annual salary of $70-75k depending on experience- Full-Time Permanent Opportunity- Monday - Friday, 7:00am - 4:00pm (Overtime may be required)- Benefits after 3 months of employment- 2 weeks (10 days) of vacation - Great working culture” dynamic, inclusive and supportive environmentResponsibilitiesWhat you’ll be doing as Dispatch Coordinator?- Providing the highest possible level of service support by all field and shop technicians by thus ensuring high customer satisfaction and continuous Service Revenue.- Ensuring compliance with all company safety regulations- Contacting customers on a regular basis to promote products and services and to provide quotations for services - Responding to customer requests promptly and following up with all issues in a timely manner- Administering all Word Order process by opening in the Internal System (entering proper coding, monitoring and signing off on work orders for closing)- Ensuring quick and effective processing of warrant work orders, collection of digital photos and reports- Preparing and collaborating on work estimates for services to be completed- Providing technical support and advice to customers - Confirming parts returnability status and returning items upon completion of work credit.- Supervising activities and conducting administrative support of all direct reports such as service technicians, service helpers, apprentices and other service employees- Analyzing, implementing corrective actions and providing recommendations on estimate overruns- Providing clear instructions to technicians explaining type of work and estimated time to complete each work- Monitoring and authorizing expense reports of technicians’ expenses- Reviewing parts list for each job (in coordination with Parts Personnel) to ensure that all parts and tools are available before dispatching any technician to the repair tasks- Assisting technicians in solving technical problems, providing guidance, analyzing their capabilities and product knowledge, providing recommendations for technical training.- Educating all technicians in technical writing and executing proper technical description of any work that has been completed- Mentoring Apprentice’s programs, assigning tasks according to Apprentice curriculum, confirming and signing off Apprentice Training Record Books on a monthly basis.- Monitoring level of service technicians’ productivity according to set budgetary targets and providing recommendations for improvementsQualificationsYou are a perfect fit for the role of Dispatch Coordinator if you have:- 3+ years of experience in dispatching or coordinating service technicians in the construction or machinery industry.- Proficient in Excel and generally tech-savvy, able to pick up new software quickly and work from home efficiently and effectively- Able to manage multiple priorities, projects, and tasks simultaneously- Excellent verbal and written communication skills with a high level of professionalism.- Tech-Savvy for using new software’s, DSI usage for tracking - Attention to detail- Agile individual able to work well with change, in a fast-paced environmentSummaryHOW TO APPLY?1. Send your resume to shiela.perez@randstad.ca!2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to paul.mesiona@randstad.ca, along with your resume.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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