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      • Toronto, Ontario
      • Permanent
      • $56,000 per year
      Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - FridayBetween the hours of 7 am - 8 pmScheduled for full-time hoursTraining: 2-8 weeks, full-time paid trainingAdvantages- Competitive pay of $56K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult tech problems- Analyze Client tech issues for business banking products- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- Fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Technical Support Agent - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - FridayBetween the hours of 7 am - 8 pmScheduled for full-time hoursTraining: 2-8 weeks, full-time paid trainingAdvantages- Competitive pay of $56K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult tech problems- Analyze Client tech issues for business banking products- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- Fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Technical Support Agent - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      Global SaaS company is looking for a Technical Support Engineer in Toronto.Application Support Engineer (Toronto)Your Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)What we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudIf you are interested, please send you resume to andre.callegari@randstad.caAdvantagesWhat we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudResponsibilitiesYour Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseQualificationsYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)SummaryGlobal SaaS company is looking for a Technical Support Engineer in Toronto.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Global SaaS company is looking for a Technical Support Engineer in Toronto.Application Support Engineer (Toronto)Your Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)What we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudIf you are interested, please send you resume to andre.callegari@randstad.caAdvantagesWhat we offer• Multicultural and international working environment• Opportunity to work from home at least initially• Open corporate culture with a lot of personal responsibility• Supportive and collegial environment• Projects in the field of digital transformation, CloudResponsibilitiesYour Role• Monitor and work on the service desk ticket queue• Interact with customers or clients and help solve their technical issues• Perform analysis on software application functionality• Assist the Service Delivery Manager in preparing meetings and reports• Collect required information and create bug tickets• Maintain the internal knowledge baseQualificationsYour Profile• Bachelor’s degree in computer science or equivalent Excellent analytical skills• Excellent communication skills• Independent but committed team player• Experience in IT with emphasis in customer facing organizations• Experience with Jira or other issue tracking systems• Knowledge of Linux, SQL and NoSQL databases• Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)• Knowledge of an interpreted programming language• Fluent in English (written and verbal)SummaryGlobal SaaS company is looking for a Technical Support Engineer in Toronto.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      Your responsibilities - you will work on:End to end accountability for a service production support during a dedicated time zone. This will require to:Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Understand the application data and how to query it to trouble shootHelp to deploy new component in different environmentContribute to the overall integration testing and verification of the platformProvide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Contribute to some development aspect on the project where requiredAdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesService Management.Provide application and technical support for front and back office users.Act as conduit to external parties, within and outside of the organiztion, for support services.Monitor service availability and activity to ensure optimum usage and performance.Incident ManagementCrisis call participation and management. Report on service availability – including recording and logging of incidents in a timely manner.Communication to user community and senior stakeholders.Problem ManagementManaging the lifecycles of all problems and ensuring that incidents are prevented and to minimize the impact of incidents that cannot be prevented. Performing trend analysis of important services or historical incidents. Working with other Dev Ops engineers to provide permanent solutions – to prevent recurrence of incidents.ComplianceEnsure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces.Qualifications8+ years of experience in working in large, fast-paced environments.Proven track record of supporting and monitoring complex applicationProven ability to communicate effectivelyAble to debug production incidents and provide initial findings to L3Essential Skills/CompetenciesExperience of programming languages – SQL Server, Linux, Control-M, Java, SpringBootExperience with version control (being to checkout and clone a Git repo)Basic Unix skillsBasic knowledge of alerting and monitoring tools (Geneos)Ability to work flexibly.Able to assimilate new knowledge quickly and adaptable to change.Ability to work in a teamAnalytical skills to assist in the resolution of complex issues that may be time sensitive.Good communication skills, written, verbal and presentational – including communication to end-users and senior Business stakeholdersIdeal ExperienceExperience of working with the Tick stack (Grafana / Influx DB), Apache BEAMExperience of working with messaging technologies – especially Solace.Experience of Agile methodologies and delivering application change in an Agile fashion. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Your responsibilities - you will work on:End to end accountability for a service production support during a dedicated time zone. This will require to:Liaise with other engineers, architects, and business stakeholders to understand the end to end data flow, which aspect of the application are critical and propose improvement to facilitate the monitoring of the platform.Understand the application data and how to query it to trouble shootHelp to deploy new component in different environmentContribute to the overall integration testing and verification of the platformProvide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Contribute to some development aspect on the project where requiredAdvantagesThe organization is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.ResponsibilitiesService Management.Provide application and technical support for front and back office users.Act as conduit to external parties, within and outside of the organiztion, for support services.Monitor service availability and activity to ensure optimum usage and performance.Incident ManagementCrisis call participation and management. Report on service availability – including recording and logging of incidents in a timely manner.Communication to user community and senior stakeholders.Problem ManagementManaging the lifecycles of all problems and ensuring that incidents are prevented and to minimize the impact of incidents that cannot be prevented. Performing trend analysis of important services or historical incidents. Working with other Dev Ops engineers to provide permanent solutions – to prevent recurrence of incidents.ComplianceEnsure that all server activities are conducted in compliance with group standards, security and audit regulations to include user, data and application interfaces.Qualifications8+ years of experience in working in large, fast-paced environments.Proven track record of supporting and monitoring complex applicationProven ability to communicate effectivelyAble to debug production incidents and provide initial findings to L3Essential Skills/CompetenciesExperience of programming languages – SQL Server, Linux, Control-M, Java, SpringBootExperience with version control (being to checkout and clone a Git repo)Basic Unix skillsBasic knowledge of alerting and monitoring tools (Geneos)Ability to work flexibly.Able to assimilate new knowledge quickly and adaptable to change.Ability to work in a teamAnalytical skills to assist in the resolution of complex issues that may be time sensitive.Good communication skills, written, verbal and presentational – including communication to end-users and senior Business stakeholdersIdeal ExperienceExperience of working with the Tick stack (Grafana / Influx DB), Apache BEAMExperience of working with messaging technologies – especially Solace.Experience of Agile methodologies and delivering application change in an Agile fashion. SummaryInterested candidates please email your resumes ASAP for consideration.A cover letter is also encouragedRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $100,000 - $150,000 per year
      we are looking to hire A Systems Specialist to support our client's Intapp Software solutions to facilitate business intake (file opening) and adjacent conflicts reporting and resolution. At the core of this initiative is the configuration and deployment of Intapp Open, a widely used platform in law firms across North AmericaCore RequirementsExperience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsAdvantagesOpportunities for lateral move, growth within development and automation solutions teamsWill be a part of supporting Robotic automation initiativesCompetitive compensation packageTuition for IT courses, learning and development will be paid for by the companyResponsibilitiesWith a focus on Intapp Open, the Systems Specialist will be responsible for:System Management: System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recoverySystem Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of supportSystem Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRSSystem Integrations and Support : Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issuesIntegrations – Interfacing with relevant Blakes IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration BuilderVendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical supportQualificationsExcellent customer-service orientation – courteous, responsive and delivers with a sense of urgencyExceptional verbal and written communication skillsStrong interpersonal skills, supported by a foundation of patience, tact and confidenceDBA or SQL administration and report-writing skillsMicrosoft PowerBIWorking as a team or individually as requiredEstablishing and maintaining relationships with users and vendorsWorking with QA, production and application support personnel in the implementation of operational systems - e.g new feature - enhancement alternative fee model, tax changes (development would be SS but testing would be the BA and IT QA eng) Adherence to IT policies and proceduresDocuments applications based upon appropriate IT department standardsPerforming duties outside of normal business hours as requiredExcellent organizational skillsPassion for continuous improvement and learning SummaryIf you are an individual with the following background, please apply and forward your profile to andre.callegari@randstad.ca Experience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      we are looking to hire A Systems Specialist to support our client's Intapp Software solutions to facilitate business intake (file opening) and adjacent conflicts reporting and resolution. At the core of this initiative is the configuration and deployment of Intapp Open, a widely used platform in law firms across North AmericaCore RequirementsExperience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsAdvantagesOpportunities for lateral move, growth within development and automation solutions teamsWill be a part of supporting Robotic automation initiativesCompetitive compensation packageTuition for IT courses, learning and development will be paid for by the companyResponsibilitiesWith a focus on Intapp Open, the Systems Specialist will be responsible for:System Management: System Upgrades – Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments Ongoing System Health – Monitor and maintain system performance, security (patching and vulnerability management) and backup/recoverySystem Configuration – Managing identification and resolution of mismatches of code table values and timekeepers; managing form and workflows design updates; maintaining parties, flags and external-provider sources; maintaining conflicts configurations and administration; and processing, moving and rectifying workflow requests in need of supportSystem Change Management – Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)System Usage and Performance Reporting – Preparing reports from the SQL database on volumes and metrics of requests/searches handled by the Finance and GC intake analysts’ teams; reporting on trends in practice or office requests for new files and conflicts searches and reports; reporting on request-approval bottlenecks; and reporting on other developments in PowerBI and SSRSSystem Integrations and Support : Support Model – Establishing and maintaining an effective multi-tier support model for both business process and technical issuesIntegrations – Interfacing with relevant Blakes IT resources, as required, to identify and resolve issues related to system integrations, primarily Aderant and Intapp Integration BuilderVendor Support – Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical supportQualificationsExcellent customer-service orientation – courteous, responsive and delivers with a sense of urgencyExceptional verbal and written communication skillsStrong interpersonal skills, supported by a foundation of patience, tact and confidenceDBA or SQL administration and report-writing skillsMicrosoft PowerBIWorking as a team or individually as requiredEstablishing and maintaining relationships with users and vendorsWorking with QA, production and application support personnel in the implementation of operational systems - e.g new feature - enhancement alternative fee model, tax changes (development would be SS but testing would be the BA and IT QA eng) Adherence to IT policies and proceduresDocuments applications based upon appropriate IT department standardsPerforming duties outside of normal business hours as requiredExcellent organizational skillsPassion for continuous improvement and learning SummaryIf you are an individual with the following background, please apply and forward your profile to andre.callegari@randstad.ca Experience with IntappExperience with Low-code development platforms and applications like Microsoft Power appsExperience making enhancement and automation in Intapp or other Low-code platforms Experience in workflow development, making changes in the workflow and data integration Expertise with SQLExcellent and polish communication skills for facing very senior clientsRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Toronto, Ontario
      • Permanent
      • $50,000 per year
      Be part of a well established the company and enjoy a fast-paced team environment.As part of the Member Services team, you must have a professional approach with a collaborative and customer-centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for our client's members and industry professionals, you will remain up to date on their policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but are not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities• Act as the first and single point of contact for members and insurance industry professionals andsupport local chapters and other departments where possible in a dynamic contact centre• Respond knowledgeably to incoming inquiries and technical support via telephone, email and in-personrelated to but not limited to membership, course registration/offerings, programs, licensing, nationalexaminations and the insurance industry.• Able to develop a good rapport with members and stakeholders (external and internal), focusing onmembers’ needs to enhance their overall experience and educational journey• Work collaboratively and resourcefully with other Member Services Associates and cross functionaldepartments to respond to and resolve member related queries and system issues.• Keep informed of any departmental, organizational, policy and procedural and industry changes on aproactive basis, communicating findings to team• Perform initial investigation of contentious client issues, prepare incident reports in a timely manner andensure the report is submitted for further investigation and resolution, following up as necessary• Escalate complex and sensitive issues that require resolution by more senior team members, or Team Leadas per guidelines.• Take a proactive approach with members, reviewing their files thoroughly and updating outstandinginformation while accurately documenting member interactions in Aptify (CMS) and other channels.• Follow call and business processes as per internal procedures to ensure consistency of application andservice level guidelines within the contact centre.• Able to multi-task and accurately use multiple systems and applications while simultaneously facilitatingall actions necessary to satisfy members• Work in cooperatively with the team to meet or exceed both quantitative and qualitative goals (KPI’s) andoverall services levels of the department as outlined on the Member Services scorecard,• Provide job shadowing opportunities and process training for new and existing team members, along withother department team members when needed• Perform departmental administrative tasks and processes, contributing to team goals and productivity,such as but not limited to, cheque and direct deposit processing, textbook returns and refunds, dataclean-up, inbox management, exam and course transfers, etc.• Perform other duties as assigned and required, including handling, and refining various operating anddepartmental procedures that impact member experience• Execute new and ongoing departmental projects as assigned and required, such as the NationalMembership Drive• Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home witha quiet and suitable workspace at home• Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or10:30 a.m-7 p.m.Qualifications• Bilingualism (English and French) —must have exceptional oral and written skills in both languages• Post-secondary education preferred or an equivalent level of experience and education• At least 1 year experience working in a call centre or front-line customer service role• Exceptional service and interpersonal skills with a demonstrated willingness to serve• Excellent communication (both verbal and written) and an ability to communicate complex information clearlyand at a level appropriate for the member• Strong problem solving and decision-making skills are required with resourcefulness, sound judgement,prudence and integrity• Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technicalskills to understand member matters/issues and take appropriate action• Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internaland external) and be able to shift priorities and deliver results.• Responsible for participating in and adding to a positive working environment that relies on teamwork and acollaborative attitude• Respect for confidentiality and discretion• Honed organizational and time management skills with strong detail orientation• Experience using various customer/order management systems and applications with strong computer skills (MS Office suite)SummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.This role may require a criminal, education and reference check.If this sounds like you, click APPLY today! Or email your recent resume to manisha.patel@randstad.ca or julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Be part of a well established the company and enjoy a fast-paced team environment.As part of the Member Services team, you must have a professional approach with a collaborative and customer-centric attitude. You will have a passion for providing excellent member support via telephone, email and in-person. As the first point of contact for our client's members and industry professionals, you will remain up to date on their policies, processes, Programs and Services and educate members accurately with relevant and timely information. Responsibilities also include, but are not limited to, actively monitoring multiple phone queues and inboxes along with managing departmental administrative tasks. You must be a problem solver and detail-oriented professional, resourceful in your approach with the openness to learn new applications and processes.Advantages-Extended Health (incl. Prescription drugs, paramedical services, vision) & Dental & Life Insurance – from day 1-Health Spending Account ($400/yr) – from day 1-Defined Contribution Pension – at 3 months-LTD, STD, AD&D, EAP – at 6 months-15 days vacation annually, plus, 6 personal days annually-3 days work at the office / 2 days work remotelyResponsibilities• Act as the first and single point of contact for members and insurance industry professionals andsupport local chapters and other departments where possible in a dynamic contact centre• Respond knowledgeably to incoming inquiries and technical support via telephone, email and in-personrelated to but not limited to membership, course registration/offerings, programs, licensing, nationalexaminations and the insurance industry.• Able to develop a good rapport with members and stakeholders (external and internal), focusing onmembers’ needs to enhance their overall experience and educational journey• Work collaboratively and resourcefully with other Member Services Associates and cross functionaldepartments to respond to and resolve member related queries and system issues.• Keep informed of any departmental, organizational, policy and procedural and industry changes on aproactive basis, communicating findings to team• Perform initial investigation of contentious client issues, prepare incident reports in a timely manner andensure the report is submitted for further investigation and resolution, following up as necessary• Escalate complex and sensitive issues that require resolution by more senior team members, or Team Leadas per guidelines.• Take a proactive approach with members, reviewing their files thoroughly and updating outstandinginformation while accurately documenting member interactions in Aptify (CMS) and other channels.• Follow call and business processes as per internal procedures to ensure consistency of application andservice level guidelines within the contact centre.• Able to multi-task and accurately use multiple systems and applications while simultaneously facilitatingall actions necessary to satisfy members• Work in cooperatively with the team to meet or exceed both quantitative and qualitative goals (KPI’s) andoverall services levels of the department as outlined on the Member Services scorecard,• Provide job shadowing opportunities and process training for new and existing team members, along withother department team members when needed• Perform departmental administrative tasks and processes, contributing to team goals and productivity,such as but not limited to, cheque and direct deposit processing, textbook returns and refunds, dataclean-up, inbox management, exam and course transfers, etc.• Perform other duties as assigned and required, including handling, and refining various operating anddepartmental procedures that impact member experience• Execute new and ongoing departmental projects as assigned and required, such as the NationalMembership Drive• Must be available to in office a minimum of 3 days per week, and a maximum of 2 days at home witha quiet and suitable workspace at home• Must be able to work rotating shifts including, 8 a.m.-4:30 p.m., 8:30 a.m.-5 p.m., 9:30 a.m. – 6 p.m or10:30 a.m-7 p.m.Qualifications• Bilingualism (English and French) —must have exceptional oral and written skills in both languages• Post-secondary education preferred or an equivalent level of experience and education• At least 1 year experience working in a call centre or front-line customer service role• Exceptional service and interpersonal skills with a demonstrated willingness to serve• Excellent communication (both verbal and written) and an ability to communicate complex information clearlyand at a level appropriate for the member• Strong problem solving and decision-making skills are required with resourcefulness, sound judgement,prudence and integrity• Ability to effectively identify and address difficult situations with tact and diplomacy. Use analytical and technicalskills to understand member matters/issues and take appropriate action• Must be dependable with the ability to prioritize daily tasks, multi-task, deal with various personalities (internaland external) and be able to shift priorities and deliver results.• Responsible for participating in and adding to a positive working environment that relies on teamwork and acollaborative attitude• Respect for confidentiality and discretion• Honed organizational and time management skills with strong detail orientation• Experience using various customer/order management systems and applications with strong computer skills (MS Office suite)SummaryVaccination PolicyCandidates will be expected to adhere to the Institute’s mandatory vaccination policy and provide proof of full vaccination for employment.This role may require a criminal, education and reference check.If this sounds like you, click APPLY today! Or email your recent resume to manisha.patel@randstad.ca or julie.roberts@randstad.ca with subject line "Bilingual Member Services Associate" and a brief synopsis of why you're interested.We thank you in advance for your application, however due to a large volume of applications, only shortlisted candidates will be contacted for interviews.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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