Thank you for subscribing to your personalised job alerts.

    8 jobs found for Telecommunications in Verdun, Québec

    filter2
    clear all
      • Verdun, Québec
      • Contract
      Do you have strong customer service skills?Our client, one of Canada's largest Telecommunications Company ,is looking for a Bilingual Customer Service Representative to work a 6-month assignment in downtown Montreal. The successful candidate will work 37.5 hours per week at a rate of $21 per hour.Advantages• Gain experience working for a recognized Canadian organization• 6-month contract• $21/hour• Must be able to work day, evening, and weekend shifts• Work remotely until further notice • Start date: September 20th, 2021Responsibilities• Respond to customer requests in a prompt, accurate and professional manner• Handle any inquiries which require investigation or follow-up• Ensure requests and inquiries are transferred to the appropriate area• Use call tracking systems to log all inquiries for documentation purposes• Other duties as neededQualifications• Bilingual in French and English• 2+ years of experience in customer service• Excellent written and verbal communication skills• Clear criminal history• Must be able to work day, evening, and weekend shiftsSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have strong customer service skills?Our client, one of Canada's largest Telecommunications Company ,is looking for a Bilingual Customer Service Representative to work a 6-month assignment in downtown Montreal. The successful candidate will work 37.5 hours per week at a rate of $21 per hour.Advantages• Gain experience working for a recognized Canadian organization• 6-month contract• $21/hour• Must be able to work day, evening, and weekend shifts• Work remotely until further notice • Start date: September 20th, 2021Responsibilities• Respond to customer requests in a prompt, accurate and professional manner• Handle any inquiries which require investigation or follow-up• Ensure requests and inquiries are transferred to the appropriate area• Use call tracking systems to log all inquiries for documentation purposes• Other duties as neededQualifications• Bilingual in French and English• 2+ years of experience in customer service• Excellent written and verbal communication skills• Clear criminal history• Must be able to work day, evening, and weekend shiftsSummaryIf you're interested in the Bilingual Customer Service Representative role, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Verdun, Québec
      • Contract
      Do you have experience in recruitment? Looking for a challenging opportunity where you can use your HR and recruitment experience to good use?If so, you can join our client, one of Canada's largest telecommunications companies, as a Bilingual Talent Acquisition Specialist. You will get to be a part of a highly dynamic team that is revolutionizing Talent Acquisition.As a Talent Acquisition Specialist, you will support the strategy to identify, attract and onboard top talent to efficiently and effectively meet the company's dynamic business needs.Advantages• Gain experience working for a recognized Canadian organization• 12-month contract• $33.50/hour• Flex hours - typical hours between 8am to 5pm• Work remotely until further notice (on occasion can be asked to go to the office based on future plan for return to office)• Monday to Friday• Start date: ASAPResponsibilities• Support a national recruitment strategy focused on attraction of top talent through recruitment initiatives, events and sponsorship opportunities• Partner with business leaders and corporate teams to understand business requirements and strategy for future talent• Build relationships with colleges and universities to develop a strong intern and grad pipeline• Coordinate and execute all tasks related to logistics and administration of program• Identify and implement process improvement opportunities• Determine KPIs and manage tracking and reporting on all programs• Update and/or launch recruitment presence on social media platforms• Support onboarding program and milestones in the Leadership Program• Other tasks/projects as neededQualifications• Bilingual in French and English• 5+ years of experience with talent management• Proficient PC skills, advanced Excel is a must • Excellent written and verbal communication skills• Creative spirit, flexibility, teamwork, ability to work under pressure and meet tight deadlines• Experience creating social media contentSummaryIf you're interested in the Bilingual Talent Acquisition Specialist role, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Do you have experience in recruitment? Looking for a challenging opportunity where you can use your HR and recruitment experience to good use?If so, you can join our client, one of Canada's largest telecommunications companies, as a Bilingual Talent Acquisition Specialist. You will get to be a part of a highly dynamic team that is revolutionizing Talent Acquisition.As a Talent Acquisition Specialist, you will support the strategy to identify, attract and onboard top talent to efficiently and effectively meet the company's dynamic business needs.Advantages• Gain experience working for a recognized Canadian organization• 12-month contract• $33.50/hour• Flex hours - typical hours between 8am to 5pm• Work remotely until further notice (on occasion can be asked to go to the office based on future plan for return to office)• Monday to Friday• Start date: ASAPResponsibilities• Support a national recruitment strategy focused on attraction of top talent through recruitment initiatives, events and sponsorship opportunities• Partner with business leaders and corporate teams to understand business requirements and strategy for future talent• Build relationships with colleges and universities to develop a strong intern and grad pipeline• Coordinate and execute all tasks related to logistics and administration of program• Identify and implement process improvement opportunities• Determine KPIs and manage tracking and reporting on all programs• Update and/or launch recruitment presence on social media platforms• Support onboarding program and milestones in the Leadership Program• Other tasks/projects as neededQualifications• Bilingual in French and English• 5+ years of experience with talent management• Proficient PC skills, advanced Excel is a must • Excellent written and verbal communication skills• Creative spirit, flexibility, teamwork, ability to work under pressure and meet tight deadlines• Experience creating social media contentSummaryIf you're interested in the Bilingual Talent Acquisition Specialist role, please apply online at www.randstad.ca.Good to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Are you a junior administrative or accounting professional with previous experience supporting data entry and billing activities? Do you have experience reviewing and processing invoices and payments? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Coordinator to support our client, a leading telecommunications firm, working full time hours on a 12 month assignment in support of their Downtown Montreal office, and earning a pay rate of $22.00 per hour.Advantages• Gain experience working for an industry leading organization• Downtown Montreal, QC location• Earn $22.00 per hour• Full time hours on a 12 month assignmentResponsibilities• Support the bill payment process using different web platforms / applications.• Assist with equipment orders• Keep up-to-date the directory of documents linked to networks (Site Info)• Initiate work requests on the network (NCT)• Assist in the coordination of commissioning activities. (Resources scheduling)• Provide the daily logistical support required by management and the various teams• Data entry and reportingQualifications• 2+ years of similar experience in data entry, billing, invoicing, or similar• Good knowledge of Microsoft Office suite (Excel, Word, TEAMS, Outlook, OneNote), Excel - Pivot Tables• Bilingual in French and English• Ability to work both autonomously and in a teamSummaryAre you a junior administrative or accounting professional with previous experience supporting data entry and billing activities? Do you have experience reviewing and processing invoices and payments? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Coordinator to support our client, a leading telecommunications firm, working full time hours on a 12 month assignment in support of their Downtown Montreal office, and earning a pay rate of $22.00 per hour.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Are you a junior administrative or accounting professional with previous experience supporting data entry and billing activities? Do you have experience reviewing and processing invoices and payments? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Coordinator to support our client, a leading telecommunications firm, working full time hours on a 12 month assignment in support of their Downtown Montreal office, and earning a pay rate of $22.00 per hour.Advantages• Gain experience working for an industry leading organization• Downtown Montreal, QC location• Earn $22.00 per hour• Full time hours on a 12 month assignmentResponsibilities• Support the bill payment process using different web platforms / applications.• Assist with equipment orders• Keep up-to-date the directory of documents linked to networks (Site Info)• Initiate work requests on the network (NCT)• Assist in the coordination of commissioning activities. (Resources scheduling)• Provide the daily logistical support required by management and the various teams• Data entry and reportingQualifications• 2+ years of similar experience in data entry, billing, invoicing, or similar• Good knowledge of Microsoft Office suite (Excel, Word, TEAMS, Outlook, OneNote), Excel - Pivot Tables• Bilingual in French and English• Ability to work both autonomously and in a teamSummaryAre you a junior administrative or accounting professional with previous experience supporting data entry and billing activities? Do you have experience reviewing and processing invoices and payments? If so, we have an excellent opportunity for you! We are currently looking for a Bilingual Coordinator to support our client, a leading telecommunications firm, working full time hours on a 12 month assignment in support of their Downtown Montreal office, and earning a pay rate of $22.00 per hour.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Microsoft Office 365 Unified Collaboration Engineer Long term contractMontreal basedDay to Day responsibilitiesRepresent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environmentEmphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platformsExposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plusKey Focus on automation and DevOps within the Communications / Collaboration perimeterWork closely with both IT and business partners to design and implement solutions supporting business needsWithin a team, design and implement critical business systems aligned with corporate strategic directionAbility to multi-task and manage operational and project related tasks/responsibilitiesMust be able to act autonomously and manage projects efficientlyThis role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutionsResponsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issuesAs required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team membersEnsures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelinesThe subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activitiesStrong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this roleParticipate/Contribute with after-hours/weekend work in rotation with all members of the teamAdvantagesLong term contract, very stable and challenging environment. Lots of opportunities to grow within the company and very competent teams to help support all the activitiesResponsibilitiesDay to Day responsibilitiesRepresent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environmentEmphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platformsExposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plusKey Focus on automation and DevOps within the Communications / Collaboration perimeterWork closely with both IT and business partners to design and implement solutions supporting business needsWithin a team, design and implement critical business systems aligned with corporate strategic directionAbility to multi-task and manage operational and project related tasks/responsibilitiesMust be able to act autonomously and manage projects efficientlyThis role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutionsResponsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issuesAs required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team membersEnsures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelinesThe subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activitiesStrong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this roleParticipate/Contribute with after-hours/weekend work in rotation with all members of the teamQualificationsProfile Technical CompetenciesEnterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular ExpressionsSpecific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platformsKnowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)Knowledge of regular expressions, scripting, automation, and Agile methodologiesExperience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation ServicesExpertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topologyDesiredTrading Telephony technologiesExperience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.Involvement with Archiving solutions: Global Relay, NICE NTR, VerbaForwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystemITIL experience is preferredPrior Work ExperienceMinimum 3-5 yearsFinancial services business knowledge, particularly prior work experience with financial industries desiredEducationBachelor’s Degree in Computer Science/Engineering or the equivalent experienceCertification in MS technologies and IT Project Management desiredLanguageEnglish required, bilingual in French desiredSummaryProfile Technical CompetenciesEnterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular ExpressionsSpecific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platformsKnowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)Knowledge of regular expressions, scripting, automation, and Agile methodologiesExperience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation ServicesExpertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topologyDesiredTrading Telephony technologiesExperience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.Involvement with Archiving solutions: Global Relay, NICE NTR, VerbaForwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystemITIL experience is preferredPrior Work ExperienceMinimum 3-5 yearsFinancial services business knowledge, particularly prior work experience with financial industries desiredEducationBachelor’s Degree in Computer Science/Engineering or the equivalent experienceCertification in MS technologies and IT Project Management desiredLanguageEnglish required, bilingual in French desiredRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Microsoft Office 365 Unified Collaboration Engineer Long term contractMontreal basedDay to Day responsibilitiesRepresent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environmentEmphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platformsExposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plusKey Focus on automation and DevOps within the Communications / Collaboration perimeterWork closely with both IT and business partners to design and implement solutions supporting business needsWithin a team, design and implement critical business systems aligned with corporate strategic directionAbility to multi-task and manage operational and project related tasks/responsibilitiesMust be able to act autonomously and manage projects efficientlyThis role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutionsResponsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issuesAs required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team membersEnsures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelinesThe subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activitiesStrong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this roleParticipate/Contribute with after-hours/weekend work in rotation with all members of the teamAdvantagesLong term contract, very stable and challenging environment. Lots of opportunities to grow within the company and very competent teams to help support all the activitiesResponsibilitiesDay to Day responsibilitiesRepresent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environmentEmphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platformsExposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plusKey Focus on automation and DevOps within the Communications / Collaboration perimeterWork closely with both IT and business partners to design and implement solutions supporting business needsWithin a team, design and implement critical business systems aligned with corporate strategic directionAbility to multi-task and manage operational and project related tasks/responsibilitiesMust be able to act autonomously and manage projects efficientlyThis role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutionsResponsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issuesAs required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team membersEnsures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelinesThe subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activitiesStrong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this roleParticipate/Contribute with after-hours/weekend work in rotation with all members of the teamQualificationsProfile Technical CompetenciesEnterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular ExpressionsSpecific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platformsKnowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)Knowledge of regular expressions, scripting, automation, and Agile methodologiesExperience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation ServicesExpertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topologyDesiredTrading Telephony technologiesExperience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.Involvement with Archiving solutions: Global Relay, NICE NTR, VerbaForwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystemITIL experience is preferredPrior Work ExperienceMinimum 3-5 yearsFinancial services business knowledge, particularly prior work experience with financial industries desiredEducationBachelor’s Degree in Computer Science/Engineering or the equivalent experienceCertification in MS technologies and IT Project Management desiredLanguageEnglish required, bilingual in French desiredSummaryProfile Technical CompetenciesEnterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular ExpressionsSpecific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platformsKnowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)Knowledge of regular expressions, scripting, automation, and Agile methodologiesExperience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation ServicesExpertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topologyDesiredTrading Telephony technologiesExperience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.Involvement with Archiving solutions: Global Relay, NICE NTR, VerbaForwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystemITIL experience is preferredPrior Work ExperienceMinimum 3-5 yearsFinancial services business knowledge, particularly prior work experience with financial industries desiredEducationBachelor’s Degree in Computer Science/Engineering or the equivalent experienceCertification in MS technologies and IT Project Management desiredLanguageEnglish required, bilingual in French desiredRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      Your MissionAs CyberOps specialist, within the cybersecurity and engineering group, your mission is to implement, maintain and ensure the evolution of cybersecurity architecture and controls in very sensitive environments. You will also contribute to the security services roadmap, in collaboration with the IT security architects.Your main role and responsibilitiesReporting to the Manager IT Security Architecture, the incumbent in support to the cybersecurity solutions architect will be responsible of :•As a CyberOps specialist, you will create the technical detailed implementation cookbook/runbook based on the defined security architecture.•Experience in translating HLD into LLD architecture and building the Fortinet infrastructure in the Cloud native, Hybrid Cloud, and On-Premises.•Continuously automating and improving security use cases, incident detections/responses, and incident handling (SOAR).•Help investigating on security incidents, identifying the root cause, and automating reports generationContributing to•The development of security strategies and different initiatives•The development and realization of the security program•Security and strategic advices to the DirectorRealizing the following tasks•Contribute to the design of the security architecture•Implement the designed architecture•Document the implementation and operational support model•Provide high level security analysis on different security matters.•Understands and supports the enterprise’s IT strategies.•Take charge of tasks related to the team.•Perform technical tasks if required.Your skills:•Bachelor’s degree in computer science or in telecommunications•Five years’ experience in IT security.•At least 3 years of experience with FortiGate, FortiManager, FortiAnalyzer.•Prior advanced experience with Azure Sentinel, Azure ML/AI.•Experience with deploying infrastructure IaaS/PaaS/SaaS services in Azure via CICD pipeline.•Must Have in-depth operational experience in Azure..•Knowledge of security architecture and methodology (TOGAF, SABSA, ISO 2700x etc)•The following certifications are an asset: CISSP, CISM and CISA.•Good understanding of major compliance requirements: GDPR, Exostar, Export control, Sarbanes Oxley.•Knowledge IT control frameworks (NIST, CIS, ISO, etc) and a good understanding of IT General Controls.•Aerospace industry knowledge would be considered an asset.•Self-motivated, dynamic, and result-oriented team player.•Have a strong people skill.•Bilingualism (French and English) is required.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour main role and responsibilitiesReporting to the Manager IT Security Architecture, the incumbent in support to the cybersecurity solutions architect will be responsible of :•As a CyberOps specialist, you will create the technical detailed implementation cookbook/runbook based on the defined security architecture.•Experience in translating HLD into LLD architecture and building the Fortinet infrastructure in the Cloud native, Hybrid Cloud, and On-Premises.•Continuously automating and improving security use cases, incident detections/responses, and incident handling (SOAR).•Help investigating on security incidents, identifying the root cause, and automating reports generationContributing to•The development of security strategies and different initiatives•The development and realization of the security program•Security and strategic advices to the DirectorRealizing the following tasks•Contribute to the design of the security architecture•Implement the designed architecture•Document the implementation and operational support model•Provide high level security analysis on different security matters.•Understands and supports the enterprise’s IT strategies.•Take charge of tasks related to the team.•Perform technical tasks if required.QualificationsYour skills:•Bachelor’s degree in computer science or in telecommunications•Five years’ experience in IT security.•At least 3 years of experience with FortiGate, FortiManager, FortiAnalyzer.•Prior advanced experience with Azure Sentinel, Azure ML/AI.•Experience with deploying infrastructure IaaS/PaaS/SaaS services in Azure via CICD pipeline.•Must Have in-depth operational experience in Azure..•Knowledge of security architecture and methodology (TOGAF, SABSA, ISO 2700x etc)•The following certifications are an asset: CISSP, CISM and CISA.•Good understanding of major compliance requirements: GDPR, Exostar, Export control, Sarbanes Oxley.•Knowledge IT control frameworks (NIST, CIS, ISO, etc) and a good understanding of IT General Controls.•Aerospace industry knowledge would be considered an asset.•Self-motivated, dynamic, and result-oriented team player.•Have a strong people skill.•Bilingualism (French and English) is required.SummaryCyberOps SpecialistDuration: 6 monthsLocation : Montréal (Ville saint laurent) / remoteRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Your MissionAs CyberOps specialist, within the cybersecurity and engineering group, your mission is to implement, maintain and ensure the evolution of cybersecurity architecture and controls in very sensitive environments. You will also contribute to the security services roadmap, in collaboration with the IT security architects.Your main role and responsibilitiesReporting to the Manager IT Security Architecture, the incumbent in support to the cybersecurity solutions architect will be responsible of :•As a CyberOps specialist, you will create the technical detailed implementation cookbook/runbook based on the defined security architecture.•Experience in translating HLD into LLD architecture and building the Fortinet infrastructure in the Cloud native, Hybrid Cloud, and On-Premises.•Continuously automating and improving security use cases, incident detections/responses, and incident handling (SOAR).•Help investigating on security incidents, identifying the root cause, and automating reports generationContributing to•The development of security strategies and different initiatives•The development and realization of the security program•Security and strategic advices to the DirectorRealizing the following tasks•Contribute to the design of the security architecture•Implement the designed architecture•Document the implementation and operational support model•Provide high level security analysis on different security matters.•Understands and supports the enterprise’s IT strategies.•Take charge of tasks related to the team.•Perform technical tasks if required.Your skills:•Bachelor’s degree in computer science or in telecommunications•Five years’ experience in IT security.•At least 3 years of experience with FortiGate, FortiManager, FortiAnalyzer.•Prior advanced experience with Azure Sentinel, Azure ML/AI.•Experience with deploying infrastructure IaaS/PaaS/SaaS services in Azure via CICD pipeline.•Must Have in-depth operational experience in Azure..•Knowledge of security architecture and methodology (TOGAF, SABSA, ISO 2700x etc)•The following certifications are an asset: CISSP, CISM and CISA.•Good understanding of major compliance requirements: GDPR, Exostar, Export control, Sarbanes Oxley.•Knowledge IT control frameworks (NIST, CIS, ISO, etc) and a good understanding of IT General Controls.•Aerospace industry knowledge would be considered an asset.•Self-motivated, dynamic, and result-oriented team player.•Have a strong people skill.•Bilingualism (French and English) is required.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour main role and responsibilitiesReporting to the Manager IT Security Architecture, the incumbent in support to the cybersecurity solutions architect will be responsible of :•As a CyberOps specialist, you will create the technical detailed implementation cookbook/runbook based on the defined security architecture.•Experience in translating HLD into LLD architecture and building the Fortinet infrastructure in the Cloud native, Hybrid Cloud, and On-Premises.•Continuously automating and improving security use cases, incident detections/responses, and incident handling (SOAR).•Help investigating on security incidents, identifying the root cause, and automating reports generationContributing to•The development of security strategies and different initiatives•The development and realization of the security program•Security and strategic advices to the DirectorRealizing the following tasks•Contribute to the design of the security architecture•Implement the designed architecture•Document the implementation and operational support model•Provide high level security analysis on different security matters.•Understands and supports the enterprise’s IT strategies.•Take charge of tasks related to the team.•Perform technical tasks if required.QualificationsYour skills:•Bachelor’s degree in computer science or in telecommunications•Five years’ experience in IT security.•At least 3 years of experience with FortiGate, FortiManager, FortiAnalyzer.•Prior advanced experience with Azure Sentinel, Azure ML/AI.•Experience with deploying infrastructure IaaS/PaaS/SaaS services in Azure via CICD pipeline.•Must Have in-depth operational experience in Azure..•Knowledge of security architecture and methodology (TOGAF, SABSA, ISO 2700x etc)•The following certifications are an asset: CISSP, CISM and CISA.•Good understanding of major compliance requirements: GDPR, Exostar, Export control, Sarbanes Oxley.•Knowledge IT control frameworks (NIST, CIS, ISO, etc) and a good understanding of IT General Controls.•Aerospace industry knowledge would be considered an asset.•Self-motivated, dynamic, and result-oriented team player.•Have a strong people skill.•Bilingualism (French and English) is required.SummaryCyberOps SpecialistDuration: 6 monthsLocation : Montréal (Ville saint laurent) / remoteRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      IT Asset Management AnalystDuration: 5 months (renewable)Openings: 1Summary:As an IT Asset Management Analyst, your mission will be to be responsible for the proactive application of software asset governance, coordinating regular checks and monitoring reconciliation activities as well as software renewals. The focus will be on the asset management lifecycle and will also include maximizing the value of IT asset investments, analyzing software asset data, performing root cause analysis -compliance, the application of corrective measures and the identification and implementation of process improvements.AdvantagesPlease contact your recruitment advisor to inquire about the advantages of this mandate.Responsibilities•Diplôme d'études collégiales (DEC)/formation technique dans une discipline technologique ou combinaison équivalente d'études et d'expérience connexe.•5 ans d’expérience dans un environnement de gestion des actifs TI.•Excellentes capacités d’établissement de rapports.•Connaissance du matériel et des logiciels informatiques ainsi que des télécommunications et des réseaux; compréhension des processus ITIL.•Solide connaissance des principes, méthodes et procédures liés à la gestion des actifs TI.•Connaissance approfondie des utilitaires, politiques et processus d'approvisionnement.•Bonne connaissance de la terminologie liée au matériel et aux logiciels informatiques ainsi qu'aux périphériques.•Bonne compréhension des procédures et conditions générales d'octroi de licences des fournisseurs de logiciels (Microsoft, Oracle, IBM, etc.).•Capacité d'établir et d'entretenir de bonnes relations avec les clients internes et externes ainsi qu'avec les fournisseurs.•Bonnes aptitudes en communication (soutien aux utilisateurs) et en relations entre les utilisateurs et les pairs.•Bonne connaissance de la tenue des documents et des procédures de l'entreprise, conformément aux normes et politiques du groupe.•Expérience dans la prestation de services fondés sur des accords établis sur les niveaux de service.•Bonne aptitude à résoudre les problèmes.•Peut devoir travailler par roulement, afin de couvrir les différents fuseaux horaires.•Le bilinguisme (français et anglais) est requis.Qualifications•Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.•5 years in a IT asset management environment.•Excellent reporting capabilities.•Knowledge on computer hardware/software, telecommunications and networks and understanding of ITIL processes.•Strong knowledge of principles, methods, and procedures of IT asset management.•Strong knowledge procurement utilities, policies and processes.•Good knowledge of terminology relating to computer software, hardware, and peripheral equipment.•Good understanding of vendor’s (Microsoft, Oracle, IBM, ect) software licensing procedures, terms and conditions.•Ability to establish and maintain good vendor relationship with internal and external customers and vendors.•Good communication end-user support skills, end-user/peer relationship skills•Good knowledge of maintaining corporate documentation and procedures following group standards and policies.•Experience with providing service based on established Service Level Agreements.•Good problem solving ability.•May be required to work in a rotation basis in-order to cover the different time zones.•Bilingualism (French and English) is required.SummaryIT Asset Management AnalystDuration: 5 months (renewable)Openings: 1As an IT Asset Management Analyst, your mission will be to be responsible for the proactive application of software asset governance, coordinating regular checks and monitoring reconciliation activities as well as software renewals. The focus will be on the asset management lifecycle and will also include maximizing the value of IT asset investments, analyzing software asset data, performing root cause analysis -compliance, the application of corrective measures and the identification and implementation of process improvements.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT Asset Management AnalystDuration: 5 months (renewable)Openings: 1Summary:As an IT Asset Management Analyst, your mission will be to be responsible for the proactive application of software asset governance, coordinating regular checks and monitoring reconciliation activities as well as software renewals. The focus will be on the asset management lifecycle and will also include maximizing the value of IT asset investments, analyzing software asset data, performing root cause analysis -compliance, the application of corrective measures and the identification and implementation of process improvements.AdvantagesPlease contact your recruitment advisor to inquire about the advantages of this mandate.Responsibilities•Diplôme d'études collégiales (DEC)/formation technique dans une discipline technologique ou combinaison équivalente d'études et d'expérience connexe.•5 ans d’expérience dans un environnement de gestion des actifs TI.•Excellentes capacités d’établissement de rapports.•Connaissance du matériel et des logiciels informatiques ainsi que des télécommunications et des réseaux; compréhension des processus ITIL.•Solide connaissance des principes, méthodes et procédures liés à la gestion des actifs TI.•Connaissance approfondie des utilitaires, politiques et processus d'approvisionnement.•Bonne connaissance de la terminologie liée au matériel et aux logiciels informatiques ainsi qu'aux périphériques.•Bonne compréhension des procédures et conditions générales d'octroi de licences des fournisseurs de logiciels (Microsoft, Oracle, IBM, etc.).•Capacité d'établir et d'entretenir de bonnes relations avec les clients internes et externes ainsi qu'avec les fournisseurs.•Bonnes aptitudes en communication (soutien aux utilisateurs) et en relations entre les utilisateurs et les pairs.•Bonne connaissance de la tenue des documents et des procédures de l'entreprise, conformément aux normes et politiques du groupe.•Expérience dans la prestation de services fondés sur des accords établis sur les niveaux de service.•Bonne aptitude à résoudre les problèmes.•Peut devoir travailler par roulement, afin de couvrir les différents fuseaux horaires.•Le bilinguisme (français et anglais) est requis.Qualifications•Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.•5 years in a IT asset management environment.•Excellent reporting capabilities.•Knowledge on computer hardware/software, telecommunications and networks and understanding of ITIL processes.•Strong knowledge of principles, methods, and procedures of IT asset management.•Strong knowledge procurement utilities, policies and processes.•Good knowledge of terminology relating to computer software, hardware, and peripheral equipment.•Good understanding of vendor’s (Microsoft, Oracle, IBM, ect) software licensing procedures, terms and conditions.•Ability to establish and maintain good vendor relationship with internal and external customers and vendors.•Good communication end-user support skills, end-user/peer relationship skills•Good knowledge of maintaining corporate documentation and procedures following group standards and policies.•Experience with providing service based on established Service Level Agreements.•Good problem solving ability.•May be required to work in a rotation basis in-order to cover the different time zones.•Bilingualism (French and English) is required.SummaryIT Asset Management AnalystDuration: 5 months (renewable)Openings: 1As an IT Asset Management Analyst, your mission will be to be responsible for the proactive application of software asset governance, coordinating regular checks and monitoring reconciliation activities as well as software renewals. The focus will be on the asset management lifecycle and will also include maximizing the value of IT asset investments, analyzing software asset data, performing root cause analysis -compliance, the application of corrective measures and the identification and implementation of process improvements.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      We are looking for a Bilingual Helpdesk Agents for our client in the printing and telecommunications industry. If you are tech savvy and have strong problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As the Bilingual Helpdesk Agent , you will be responsible for triaging incoming calls and handling level 1 support requests.You would pre-diagnose the issues and identify the parts needed for the customer's repair visit.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of - $17.50 per hour- Monday to Friday- No weekends- 7:00am to 5:00pm- St Laurent area- Both on-site and remote- Remote work at the moment- Work full-time business hours on a 8-month assignment- Start Date: September 20th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Respond to customer calls in an efficient and attentive manner.• Propose fixes to customer issues based on the expertise of the supported products. Meet or exceed problem solving goals.• Follow escalation procedures and master the various internal IT systems•Communicate effectively and courteously in French and English with customers and colleagues• Ensure the integrity of the information that company holds on the customer's account and make corrections if necessary.• Act in a professional manner at all times when communicating with clientsQualifications• Bilingual (French and English)• Previous Helpdesk or technical support experience• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Bilingual Helpdesk Agent role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      We are looking for a Bilingual Helpdesk Agents for our client in the printing and telecommunications industry. If you are tech savvy and have strong problem-solving skills with a passion for customer service, this role will be a great opportunity for you!As the Bilingual Helpdesk Agent , you will be responsible for triaging incoming calls and handling level 1 support requests.You would pre-diagnose the issues and identify the parts needed for the customer's repair visit.Advantages- Work for a top-tier organization in the Global Corporation- Earn the competitive wage of - $17.50 per hour- Monday to Friday- No weekends- 7:00am to 5:00pm- St Laurent area- Both on-site and remote- Remote work at the moment- Work full-time business hours on a 8-month assignment- Start Date: September 20th, 2021When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities• Respond to customer calls in an efficient and attentive manner.• Propose fixes to customer issues based on the expertise of the supported products. Meet or exceed problem solving goals.• Follow escalation procedures and master the various internal IT systems•Communicate effectively and courteously in French and English with customers and colleagues• Ensure the integrity of the information that company holds on the customer's account and make corrections if necessary.• Act in a professional manner at all times when communicating with clientsQualifications• Bilingual (French and English)• Previous Helpdesk or technical support experience• Extremely customer-focused• Strong team player• Excellent telephone, organizational, and problem-solving skills• Ability to work quickly in high pressure situations• Superior interpersonal and communication skills• Ability to multi-task with keen attention to detail• Superior computer skills and technical proficiencySummaryIf you're interested in the Bilingual Helpdesk Agent role in St Laurent, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      The Customer Service Clerk will be responsible for handling complaints. He will also provide support to the special works supervisor and the project team. The clerk must take care of invoicing, customer follow-up and timesheets.Position: Customer Service Advisor - Loyalty DepartmentSchedule: Monday to Friday from 8:00 am to 5:00 pm - 40 hours / week.Training: 2-3 weeksThis is an office job, no work from home is currently availableSalary: 19$ -21$ - depending on experienceTemp to PermAdvantagesThese are the advantages for this contract, as a Customer Service Advisor:- Dynamic work environment;- Open Space concept- Great work culture- Equipment provided by the company- Gym and pool access (following covid-19 guidelines)Responsibilities- Take charge of complaints and process files within the prescribed deadlines- Carry out an investigation- Follow up on files with detailed documentation- Perform data entry for management fee cuts and perform processing on a monthly basis- Coordinates the pre-visit and appointment dates for special works- Validate the hours of the special work team- Send information to managers- Update the customer database- Send invoices and ensure payment- Help plan workforce for new projects (via Progression Live)- Coordinate with clients the dates of appointments and create tasks via PL (Projects)- Make customer satisfaction calls- Send billing information to manager- Other related tasksQualifications- High school or college diploma- Have 1 to 2 years of experience in a role involving customer service- Be comfortable in a role involving working as a team- Schedule from Monday to Friday (8am to 5pm)- Focus on customer satisfaction and customer service- Bilingual, spoken and written- Excellent knowledge of MS-Office suite software (Word, Powerpoint, Excel, Outlook)- Ability to work under pressure- Asset: having experience in the field of telecommunicationsSummaryPosition: Customer Service Advisor - Loyalty DepartmentSchedule: Monday to Friday from 8:00 am to 5:00 pm - 40 hours / week.Training: 2-3 weeksThis is an office job, no work from home is currently availableSalary: 19$ -21$ - depending on experienceTemp to PermIf you are interested in this position, contact us by email :ali.abouzeid@randstad.ca, karen.leiton@randstad.ca,Please write in the subject, the name of the position "Customer Service Retention"If you know of anyone interested in customer service positions, please do not hesitate to provide them with our contact details, as we will be happy to help them as well!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you. Ali, Florence, and KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      The Customer Service Clerk will be responsible for handling complaints. He will also provide support to the special works supervisor and the project team. The clerk must take care of invoicing, customer follow-up and timesheets.Position: Customer Service Advisor - Loyalty DepartmentSchedule: Monday to Friday from 8:00 am to 5:00 pm - 40 hours / week.Training: 2-3 weeksThis is an office job, no work from home is currently availableSalary: 19$ -21$ - depending on experienceTemp to PermAdvantagesThese are the advantages for this contract, as a Customer Service Advisor:- Dynamic work environment;- Open Space concept- Great work culture- Equipment provided by the company- Gym and pool access (following covid-19 guidelines)Responsibilities- Take charge of complaints and process files within the prescribed deadlines- Carry out an investigation- Follow up on files with detailed documentation- Perform data entry for management fee cuts and perform processing on a monthly basis- Coordinates the pre-visit and appointment dates for special works- Validate the hours of the special work team- Send information to managers- Update the customer database- Send invoices and ensure payment- Help plan workforce for new projects (via Progression Live)- Coordinate with clients the dates of appointments and create tasks via PL (Projects)- Make customer satisfaction calls- Send billing information to manager- Other related tasksQualifications- High school or college diploma- Have 1 to 2 years of experience in a role involving customer service- Be comfortable in a role involving working as a team- Schedule from Monday to Friday (8am to 5pm)- Focus on customer satisfaction and customer service- Bilingual, spoken and written- Excellent knowledge of MS-Office suite software (Word, Powerpoint, Excel, Outlook)- Ability to work under pressure- Asset: having experience in the field of telecommunicationsSummaryPosition: Customer Service Advisor - Loyalty DepartmentSchedule: Monday to Friday from 8:00 am to 5:00 pm - 40 hours / week.Training: 2-3 weeksThis is an office job, no work from home is currently availableSalary: 19$ -21$ - depending on experienceTemp to PermIf you are interested in this position, contact us by email :ali.abouzeid@randstad.ca, karen.leiton@randstad.ca,Please write in the subject, the name of the position "Customer Service Retention"If you know of anyone interested in customer service positions, please do not hesitate to provide them with our contact details, as we will be happy to help them as well!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you. Ali, Florence, and KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

    Thank you for subscribing to your personalised job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.