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      • Ottawa, Ontario
      • Contract
      JOB DESCRIPTION:•Installation of telecom equipment at customer locations, including overflow installer capability for our dealers.•Provide on the job training to dealer installers.•Perform audit and repair services for customers.•Technical maintenance of sites.•Assist in build activities as required of wireless ISP services infrastructure.•Assist with infrastructure maintenance, security issues, and application deployments.•Act as a technical liaison between internal groups and external partners.•Perform proactive analysis of network sites to determine potential faults.•Troubleshoot problematic customer sites and assist in the maintenance of infrastructure.•Willingly work after hours to accommodate maintenance window work requirements.•Be on call after hours and weekends on a rotational basis.•Handle emergency escalations in a prompt and efficient mannerMUST HAVE:•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.•Strong understanding of Internet technologies and protocols (FTP, SSH, SMTP, etc.).•Basic knowledge of WAN technologies (VPN, Frame, etc.).•Excellent customer service skills and able to communicate effectively with internal support staff, customers and dealers.•Excellent installation abilities.•Basic knowledge of IP networks.•Basic knowledge of communication products and methodologies.•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.•Computer literate with good ability to use the Microsoft office suite of products.•Excellent written and verbal communications skills.•Copies of a valid driver's license along with a clean driver's abstract are requirements for the application process.•Completion of related post-secondary diploma/degree or equivalent through a combination of education and/or experience.ADDITIONAL SKILLS:•Self motivated, passionate, initiates action, goal oriented, wants to win.•Ability to work efficiently and independently in high stress situations.•Good troubleshooting skills.•Proven ability and desire to work in the field.Please end your resume in confidence to paul.dusome@randstad.ca Advantages•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.•Good troubleshooting skills.•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.ResponsibilitiesJOB DESCRIPTION:•Installation of telecom equipment at customer locations, including overflow installer capability for our dealers.•Provide on the job training to dealer installers.•Perform audit and repair services for customers.•Technical maintenance of sites.•Assist in build activities as required of wireless ISP services infrastructure.•Assist with infrastructure maintenance, security issues, and application deployments.•Act as a technical liaison between internal groups and external partners.•Perform proactive analysis of network sites to determine potential faults.•Troubleshoot problematic customer sites and assist in the maintenance of infrastructure.•Willingly work after hours to accommodate maintenance window work requirements.•Be on call after hours and weekends on a rotational basis.•Handle emergency escalations in a prompt and efficient mannerMUST HAVE:•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.•Strong understanding of Internet technologies and protocols (FTP, SSH, SMTP, etc.).•Basic knowledge of WAN technologies (VPN, Frame, etc.).•Excellent customer service skills and able to communicate effectively with internal support staff, customers and dealers.•Excellent installation abilities.•Basic knowledge of IP networks.•Basic knowledge of communication products and methodologies.•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.•Computer literate with good ability to use the Microsoft office suite of products.•Excellent written and verbal communications skills.•Copies of a valid driver's license along with a clean driver's abstract are requirements for the application process.•Completion of related post-secondary diploma/degree or equivalent through a combination of education and/or experience.ADDITIONAL SKILLS:•Self motivated, passionate, initiates action, goal oriented, wants to win.•Ability to work efficiently and independently in high stress situations.•Good troubleshooting skills.•Proven ability and desire to work in the field.Please end your resume in confidence to paul.dusome@randstad.ca QualificationsElectrical or Electronics Technician Degree/Diploma CET an asset Min. 2 years of experience in the installation of fixed wireless LAN and WAN networks. Excellent communication skills both written and verbalSummaryJOB DESCRIPTION:•Installation of telecom equipment at customer locations, including overflow installer capability for our dealers.•Provide on the job training to dealer installers.•Perform audit and repair services for customers.•Technical maintenance of sites.•Assist in build activities as required of wireless ISP services infrastructure.•Assist with infrastructure maintenance, security issues, and application deployments.•Act as a technical liaison between internal groups and external partners.•Perform proactive analysis of network sites to determine potential faults.•Troubleshoot problematic customer sites and assist in the maintenance of infrastructure.•Willingly work after hours to accommodate maintenance window work requirements.•Be on call after hours and weekends on a rotational basis.•Handle emergency escalations in a prompt and efficient mannerMUST HAVE:•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.•Strong understanding of Internet technologies and protocols (FTP, SSH, SMTP, etc.).•Basic knowledge of WAN technologies (VPN, Frame, etc.).•Excellent customer service skills and able to communicate effectively with internal support staff, customers and dealers.•Excellent installation abilities.•Basic knowledge of IP networks.•Basic knowledge of communication products and methodologies.•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.•Computer literate with good ability to use the Microsoft office suite of products.•Excellent written and verbal communications skills.•Copies of a valid driver's license along with a clean driver's abstract are requirements for the application process.•Completion of related post-secondary diploma/degree or equivalent through a combination of education and/or experience.ADDITIONAL SKILLS:•Self motivated, passionate, initiates action, goal oriented, wants to win.•Ability to work efficiently and independently in high stress situations.•Good troubleshooting skills.•Proven ability and desire to work in the field.Please end your resume in confidence to paul.dusome@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      JOB DESCRIPTION:•Installation of telecom equipment at customer locations, including overflow installer capability for our dealers.•Provide on the job training to dealer installers.•Perform audit and repair services for customers.•Technical maintenance of sites.•Assist in build activities as required of wireless ISP services infrastructure.•Assist with infrastructure maintenance, security issues, and application deployments.•Act as a technical liaison between internal groups and external partners.•Perform proactive analysis of network sites to determine potential faults.•Troubleshoot problematic customer sites and assist in the maintenance of infrastructure.•Willingly work after hours to accommodate maintenance window work requirements.•Be on call after hours and weekends on a rotational basis.•Handle emergency escalations in a prompt and efficient mannerMUST HAVE:•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.•Strong understanding of Internet technologies and protocols (FTP, SSH, SMTP, etc.).•Basic knowledge of WAN technologies (VPN, Frame, etc.).•Excellent customer service skills and able to communicate effectively with internal support staff, customers and dealers.•Excellent installation abilities.•Basic knowledge of IP networks.•Basic knowledge of communication products and methodologies.•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.•Computer literate with good ability to use the Microsoft office suite of products.•Excellent written and verbal communications skills.•Copies of a valid driver's license along with a clean driver's abstract are requirements for the application process.•Completion of related post-secondary diploma/degree or equivalent through a combination of education and/or experience.ADDITIONAL SKILLS:•Self motivated, passionate, initiates action, goal oriented, wants to win.•Ability to work efficiently and independently in high stress situations.•Good troubleshooting skills.•Proven ability and desire to work in the field.Please end your resume in confidence to paul.dusome@randstad.ca Advantages•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.•Good troubleshooting skills.•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.ResponsibilitiesJOB DESCRIPTION:•Installation of telecom equipment at customer locations, including overflow installer capability for our dealers.•Provide on the job training to dealer installers.•Perform audit and repair services for customers.•Technical maintenance of sites.•Assist in build activities as required of wireless ISP services infrastructure.•Assist with infrastructure maintenance, security issues, and application deployments.•Act as a technical liaison between internal groups and external partners.•Perform proactive analysis of network sites to determine potential faults.•Troubleshoot problematic customer sites and assist in the maintenance of infrastructure.•Willingly work after hours to accommodate maintenance window work requirements.•Be on call after hours and weekends on a rotational basis.•Handle emergency escalations in a prompt and efficient mannerMUST HAVE:•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.•Strong understanding of Internet technologies and protocols (FTP, SSH, SMTP, etc.).•Basic knowledge of WAN technologies (VPN, Frame, etc.).•Excellent customer service skills and able to communicate effectively with internal support staff, customers and dealers.•Excellent installation abilities.•Basic knowledge of IP networks.•Basic knowledge of communication products and methodologies.•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.•Computer literate with good ability to use the Microsoft office suite of products.•Excellent written and verbal communications skills.•Copies of a valid driver's license along with a clean driver's abstract are requirements for the application process.•Completion of related post-secondary diploma/degree or equivalent through a combination of education and/or experience.ADDITIONAL SKILLS:•Self motivated, passionate, initiates action, goal oriented, wants to win.•Ability to work efficiently and independently in high stress situations.•Good troubleshooting skills.•Proven ability and desire to work in the field.Please end your resume in confidence to paul.dusome@randstad.ca QualificationsElectrical or Electronics Technician Degree/Diploma CET an asset Min. 2 years of experience in the installation of fixed wireless LAN and WAN networks. Excellent communication skills both written and verbalSummaryJOB DESCRIPTION:•Installation of telecom equipment at customer locations, including overflow installer capability for our dealers.•Provide on the job training to dealer installers.•Perform audit and repair services for customers.•Technical maintenance of sites.•Assist in build activities as required of wireless ISP services infrastructure.•Assist with infrastructure maintenance, security issues, and application deployments.•Act as a technical liaison between internal groups and external partners.•Perform proactive analysis of network sites to determine potential faults.•Troubleshoot problematic customer sites and assist in the maintenance of infrastructure.•Willingly work after hours to accommodate maintenance window work requirements.•Be on call after hours and weekends on a rotational basis.•Handle emergency escalations in a prompt and efficient mannerMUST HAVE:•Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP is required.•Strong understanding of Internet technologies and protocols (FTP, SSH, SMTP, etc.).•Basic knowledge of WAN technologies (VPN, Frame, etc.).•Excellent customer service skills and able to communicate effectively with internal support staff, customers and dealers.•Excellent installation abilities.•Basic knowledge of IP networks.•Basic knowledge of communication products and methodologies.•Minimum of 2 years experience in the installation of fixed wireless LAN and WAN networks.•Computer literate with good ability to use the Microsoft office suite of products.•Excellent written and verbal communications skills.•Copies of a valid driver's license along with a clean driver's abstract are requirements for the application process.•Completion of related post-secondary diploma/degree or equivalent through a combination of education and/or experience.ADDITIONAL SKILLS:•Self motivated, passionate, initiates action, goal oriented, wants to win.•Ability to work efficiently and independently in high stress situations.•Good troubleshooting skills.•Proven ability and desire to work in the field.Please end your resume in confidence to paul.dusome@randstad.ca Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      • Mississauga, Ontario
      • Contract
      Are you an experienced inventory analyst with an understanding of networking systems within the Telecom industry?Do you have a passion for Consumer Electronics?Does working with a global leader in its segment appeal to you?If so, this could be the position for you!The individual is responsible to work with Supply Chain, Carrier Customers and 3rd party company warehouse to provide RMA services within contracted SLAs.Prepare and manage reporting on TAC trouble ticket statistics, on-call scheduling and various other tracking and reporting activities.This position is an 18-months contract with a possible extension or hired perm.AdvantagesAbility to work for a world leader in it's category.Dynamic, collaborative work environmentCompetitive compensationcontract to hirea lot of on-job training discount on world-class appliancesResponsibilities- Manage all Return Requests (RMA) from both Maintenance and Project teams.- Ensure all required information is provided and correct on all requests.- Verify return requests from customers and create RMA in the system.- Track requests through the systems, following up as required.- Create RMA tickets on the Watch-Q system and confirm return order creation on the ERP system- Collaborate with the Logistics team to process Return GR and shipping defective units back to HQ/factories- Collaborate with HQ CS team to identify causes of defects and to receive repaired units from HQ- Regularly analyze the return data, generating weekly/monthly reports.- Manage return inspection (if required) and any required follow-up with our 3rd party Company.- Collaborate with all stakeholders, internal, customer and 3rd party as required to complete RMA.- Identify obstacles/conflicts and evaluate, recommend and implement workable solutions. - Escalate issues to the appropriate levels within the organization to mitigate risks and keep returns on track.- Identify and manage all milestones and interdependencies to deliver on SLA objectives and targets.- Identify improvements in the return process- Analyze returns data and prepare top-quality issues and returns statistics by customer/product- Ensure all customer RMA SLA’s are met.- Provide KPI analytical information to improve service quality based on “Returns” date from HQ, and the Service Organization. - Managing Open RMA KPI, implementing resolutions that are not in place to prevent conflicts or delays.- Other ad-hoc projects/reports as required.Qualifications- Diploma or Degree from an accredited College or University preferred- Project Management certification an asset- Knowledge/experience in order management on ERP system preferred- Microsoft Office (Intermediate Excel, Word, Outlook, PowerPoint)- Strong communication and presentation skills- 3-5 years experience as a customer service rep, product support specialist, or as a field or lab technician preferred. - 3-5 years of support experience within RMA environment an asset.- Above-average analytical skills.- Above average customer service skills. Technically inclined. Motivated with excellent time management skills.- Bachelor's Degree or higher education in Telecommunications /Electronics Engineering / IT or equivalent- Proactive, self-motivated and with good communication skills- Excellent team worker, particularly in cross-cultural teams- Stress resistance to management in multi-cultural and geographically separated teams- Proficient in English Essential, French an Asset.SummaryAPPLY ONLINE or email your resume to Swapna Nair at swapna.nair@randstad.caOnly qualified candidates will be contacted.Please visit www.randstad.ca for a complete list of open positions.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
      Are you an experienced inventory analyst with an understanding of networking systems within the Telecom industry?Do you have a passion for Consumer Electronics?Does working with a global leader in its segment appeal to you?If so, this could be the position for you!The individual is responsible to work with Supply Chain, Carrier Customers and 3rd party company warehouse to provide RMA services within contracted SLAs.Prepare and manage reporting on TAC trouble ticket statistics, on-call scheduling and various other tracking and reporting activities.This position is an 18-months contract with a possible extension or hired perm.AdvantagesAbility to work for a world leader in it's category.Dynamic, collaborative work environmentCompetitive compensationcontract to hirea lot of on-job training discount on world-class appliancesResponsibilities- Manage all Return Requests (RMA) from both Maintenance and Project teams.- Ensure all required information is provided and correct on all requests.- Verify return requests from customers and create RMA in the system.- Track requests through the systems, following up as required.- Create RMA tickets on the Watch-Q system and confirm return order creation on the ERP system- Collaborate with the Logistics team to process Return GR and shipping defective units back to HQ/factories- Collaborate with HQ CS team to identify causes of defects and to receive repaired units from HQ- Regularly analyze the return data, generating weekly/monthly reports.- Manage return inspection (if required) and any required follow-up with our 3rd party Company.- Collaborate with all stakeholders, internal, customer and 3rd party as required to complete RMA.- Identify obstacles/conflicts and evaluate, recommend and implement workable solutions. - Escalate issues to the appropriate levels within the organization to mitigate risks and keep returns on track.- Identify and manage all milestones and interdependencies to deliver on SLA objectives and targets.- Identify improvements in the return process- Analyze returns data and prepare top-quality issues and returns statistics by customer/product- Ensure all customer RMA SLA’s are met.- Provide KPI analytical information to improve service quality based on “Returns” date from HQ, and the Service Organization. - Managing Open RMA KPI, implementing resolutions that are not in place to prevent conflicts or delays.- Other ad-hoc projects/reports as required.Qualifications- Diploma or Degree from an accredited College or University preferred- Project Management certification an asset- Knowledge/experience in order management on ERP system preferred- Microsoft Office (Intermediate Excel, Word, Outlook, PowerPoint)- Strong communication and presentation skills- 3-5 years experience as a customer service rep, product support specialist, or as a field or lab technician preferred. - 3-5 years of support experience within RMA environment an asset.- Above-average analytical skills.- Above average customer service skills. Technically inclined. Motivated with excellent time management skills.- Bachelor's Degree or higher education in Telecommunications /Electronics Engineering / IT or equivalent- Proactive, self-motivated and with good communication skills- Excellent team worker, particularly in cross-cultural teams- Stress resistance to management in multi-cultural and geographically separated teams- Proficient in English Essential, French an Asset.SummaryAPPLY ONLINE or email your resume to Swapna Nair at swapna.nair@randstad.caOnly qualified candidates will be contacted.Please visit www.randstad.ca for a complete list of open positions.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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