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      • Saint-Laurent, Québec
      • Contract
      Your MissionAs CyberOps specialist, within the cybersecurity and engineering group, your mission is to implement, maintain and ensure the evolution of cybersecurity architecture and controls in very sensitive environments. You will also contribute to the security services roadmap, in collaboration with the IT security architects.Your main role and responsibilitiesReporting to the Manager IT Security Architecture, the incumbent in support to the cybersecurity solutions architect will be responsible of :•As a CyberOps specialist, you will create the technical detailed implementation cookbook/runbook based on the defined security architecture.•Experience in translating HLD into LLD architecture and building the Fortinet infrastructure in the Cloud native, Hybrid Cloud, and On-Premises.•Continuously automating and improving security use cases, incident detections/responses, and incident handling (SOAR).•Help investigating on security incidents, identifying the root cause, and automating reports generationContributing to•The development of security strategies and different initiatives•The development and realization of the security program•Security and strategic advices to the DirectorRealizing the following tasks•Contribute to the design of the security architecture•Implement the designed architecture•Document the implementation and operational support model•Provide high level security analysis on different security matters.•Understands and supports the enterprise’s IT strategies.•Take charge of tasks related to the team.•Perform technical tasks if required.Your skills:•Bachelor’s degree in computer science or in telecommunications•Five years’ experience in IT security.•At least 3 years of experience with FortiGate, FortiManager, FortiAnalyzer.•Prior advanced experience with Azure Sentinel, Azure ML/AI.•Experience with deploying infrastructure IaaS/PaaS/SaaS services in Azure via CICD pipeline.•Must Have in-depth operational experience in Azure..•Knowledge of security architecture and methodology (TOGAF, SABSA, ISO 2700x etc)•The following certifications are an asset: CISSP, CISM and CISA.•Good understanding of major compliance requirements: GDPR, Exostar, Export control, Sarbanes Oxley.•Knowledge IT control frameworks (NIST, CIS, ISO, etc) and a good understanding of IT General Controls.•Aerospace industry knowledge would be considered an asset.•Self-motivated, dynamic, and result-oriented team player.•Have a strong people skill.•Bilingualism (French and English) is required.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour main role and responsibilitiesReporting to the Manager IT Security Architecture, the incumbent in support to the cybersecurity solutions architect will be responsible of :•As a CyberOps specialist, you will create the technical detailed implementation cookbook/runbook based on the defined security architecture.•Experience in translating HLD into LLD architecture and building the Fortinet infrastructure in the Cloud native, Hybrid Cloud, and On-Premises.•Continuously automating and improving security use cases, incident detections/responses, and incident handling (SOAR).•Help investigating on security incidents, identifying the root cause, and automating reports generationContributing to•The development of security strategies and different initiatives•The development and realization of the security program•Security and strategic advices to the DirectorRealizing the following tasks•Contribute to the design of the security architecture•Implement the designed architecture•Document the implementation and operational support model•Provide high level security analysis on different security matters.•Understands and supports the enterprise’s IT strategies.•Take charge of tasks related to the team.•Perform technical tasks if required.QualificationsYour skills:•Bachelor’s degree in computer science or in telecommunications•Five years’ experience in IT security.•At least 3 years of experience with FortiGate, FortiManager, FortiAnalyzer.•Prior advanced experience with Azure Sentinel, Azure ML/AI.•Experience with deploying infrastructure IaaS/PaaS/SaaS services in Azure via CICD pipeline.•Must Have in-depth operational experience in Azure..•Knowledge of security architecture and methodology (TOGAF, SABSA, ISO 2700x etc)•The following certifications are an asset: CISSP, CISM and CISA.•Good understanding of major compliance requirements: GDPR, Exostar, Export control, Sarbanes Oxley.•Knowledge IT control frameworks (NIST, CIS, ISO, etc) and a good understanding of IT General Controls.•Aerospace industry knowledge would be considered an asset.•Self-motivated, dynamic, and result-oriented team player.•Have a strong people skill.•Bilingualism (French and English) is required.SummaryCyberOps SpecialistDuration: 6 monthsLocation : Montréal (Ville saint laurent) / remoteRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Your MissionAs CyberOps specialist, within the cybersecurity and engineering group, your mission is to implement, maintain and ensure the evolution of cybersecurity architecture and controls in very sensitive environments. You will also contribute to the security services roadmap, in collaboration with the IT security architects.Your main role and responsibilitiesReporting to the Manager IT Security Architecture, the incumbent in support to the cybersecurity solutions architect will be responsible of :•As a CyberOps specialist, you will create the technical detailed implementation cookbook/runbook based on the defined security architecture.•Experience in translating HLD into LLD architecture and building the Fortinet infrastructure in the Cloud native, Hybrid Cloud, and On-Premises.•Continuously automating and improving security use cases, incident detections/responses, and incident handling (SOAR).•Help investigating on security incidents, identifying the root cause, and automating reports generationContributing to•The development of security strategies and different initiatives•The development and realization of the security program•Security and strategic advices to the DirectorRealizing the following tasks•Contribute to the design of the security architecture•Implement the designed architecture•Document the implementation and operational support model•Provide high level security analysis on different security matters.•Understands and supports the enterprise’s IT strategies.•Take charge of tasks related to the team.•Perform technical tasks if required.Your skills:•Bachelor’s degree in computer science or in telecommunications•Five years’ experience in IT security.•At least 3 years of experience with FortiGate, FortiManager, FortiAnalyzer.•Prior advanced experience with Azure Sentinel, Azure ML/AI.•Experience with deploying infrastructure IaaS/PaaS/SaaS services in Azure via CICD pipeline.•Must Have in-depth operational experience in Azure..•Knowledge of security architecture and methodology (TOGAF, SABSA, ISO 2700x etc)•The following certifications are an asset: CISSP, CISM and CISA.•Good understanding of major compliance requirements: GDPR, Exostar, Export control, Sarbanes Oxley.•Knowledge IT control frameworks (NIST, CIS, ISO, etc) and a good understanding of IT General Controls.•Aerospace industry knowledge would be considered an asset.•Self-motivated, dynamic, and result-oriented team player.•Have a strong people skill.•Bilingualism (French and English) is required.AdvantagesPlease contact your Randstad Recruitment Consultant to learn more of the advantages and benefits of this roleResponsibilitiesYour main role and responsibilitiesReporting to the Manager IT Security Architecture, the incumbent in support to the cybersecurity solutions architect will be responsible of :•As a CyberOps specialist, you will create the technical detailed implementation cookbook/runbook based on the defined security architecture.•Experience in translating HLD into LLD architecture and building the Fortinet infrastructure in the Cloud native, Hybrid Cloud, and On-Premises.•Continuously automating and improving security use cases, incident detections/responses, and incident handling (SOAR).•Help investigating on security incidents, identifying the root cause, and automating reports generationContributing to•The development of security strategies and different initiatives•The development and realization of the security program•Security and strategic advices to the DirectorRealizing the following tasks•Contribute to the design of the security architecture•Implement the designed architecture•Document the implementation and operational support model•Provide high level security analysis on different security matters.•Understands and supports the enterprise’s IT strategies.•Take charge of tasks related to the team.•Perform technical tasks if required.QualificationsYour skills:•Bachelor’s degree in computer science or in telecommunications•Five years’ experience in IT security.•At least 3 years of experience with FortiGate, FortiManager, FortiAnalyzer.•Prior advanced experience with Azure Sentinel, Azure ML/AI.•Experience with deploying infrastructure IaaS/PaaS/SaaS services in Azure via CICD pipeline.•Must Have in-depth operational experience in Azure..•Knowledge of security architecture and methodology (TOGAF, SABSA, ISO 2700x etc)•The following certifications are an asset: CISSP, CISM and CISA.•Good understanding of major compliance requirements: GDPR, Exostar, Export control, Sarbanes Oxley.•Knowledge IT control frameworks (NIST, CIS, ISO, etc) and a good understanding of IT General Controls.•Aerospace industry knowledge would be considered an asset.•Self-motivated, dynamic, and result-oriented team player.•Have a strong people skill.•Bilingualism (French and English) is required.SummaryCyberOps SpecialistDuration: 6 monthsLocation : Montréal (Ville saint laurent) / remoteRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Saint-Laurent, Québec
      • Contract
      IT Asset Management AnalystDuration: 5 months (renewable)Openings: 1Summary:As an IT Asset Management Analyst, your mission will be to be responsible for the proactive application of software asset governance, coordinating regular checks and monitoring reconciliation activities as well as software renewals. The focus will be on the asset management lifecycle and will also include maximizing the value of IT asset investments, analyzing software asset data, performing root cause analysis -compliance, the application of corrective measures and the identification and implementation of process improvements.AdvantagesPlease contact your recruitment advisor to inquire about the advantages of this mandate.Responsibilities•Diplôme d'études collégiales (DEC)/formation technique dans une discipline technologique ou combinaison équivalente d'études et d'expérience connexe.•5 ans d’expérience dans un environnement de gestion des actifs TI.•Excellentes capacités d’établissement de rapports.•Connaissance du matériel et des logiciels informatiques ainsi que des télécommunications et des réseaux; compréhension des processus ITIL.•Solide connaissance des principes, méthodes et procédures liés à la gestion des actifs TI.•Connaissance approfondie des utilitaires, politiques et processus d'approvisionnement.•Bonne connaissance de la terminologie liée au matériel et aux logiciels informatiques ainsi qu'aux périphériques.•Bonne compréhension des procédures et conditions générales d'octroi de licences des fournisseurs de logiciels (Microsoft, Oracle, IBM, etc.).•Capacité d'établir et d'entretenir de bonnes relations avec les clients internes et externes ainsi qu'avec les fournisseurs.•Bonnes aptitudes en communication (soutien aux utilisateurs) et en relations entre les utilisateurs et les pairs.•Bonne connaissance de la tenue des documents et des procédures de l'entreprise, conformément aux normes et politiques du groupe.•Expérience dans la prestation de services fondés sur des accords établis sur les niveaux de service.•Bonne aptitude à résoudre les problèmes.•Peut devoir travailler par roulement, afin de couvrir les différents fuseaux horaires.•Le bilinguisme (français et anglais) est requis.Qualifications•Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.•5 years in a IT asset management environment.•Excellent reporting capabilities.•Knowledge on computer hardware/software, telecommunications and networks and understanding of ITIL processes.•Strong knowledge of principles, methods, and procedures of IT asset management.•Strong knowledge procurement utilities, policies and processes.•Good knowledge of terminology relating to computer software, hardware, and peripheral equipment.•Good understanding of vendor’s (Microsoft, Oracle, IBM, ect) software licensing procedures, terms and conditions.•Ability to establish and maintain good vendor relationship with internal and external customers and vendors.•Good communication end-user support skills, end-user/peer relationship skills•Good knowledge of maintaining corporate documentation and procedures following group standards and policies.•Experience with providing service based on established Service Level Agreements.•Good problem solving ability.•May be required to work in a rotation basis in-order to cover the different time zones.•Bilingualism (French and English) is required.SummaryIT Asset Management AnalystDuration: 5 months (renewable)Openings: 1As an IT Asset Management Analyst, your mission will be to be responsible for the proactive application of software asset governance, coordinating regular checks and monitoring reconciliation activities as well as software renewals. The focus will be on the asset management lifecycle and will also include maximizing the value of IT asset investments, analyzing software asset data, performing root cause analysis -compliance, the application of corrective measures and the identification and implementation of process improvements.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      IT Asset Management AnalystDuration: 5 months (renewable)Openings: 1Summary:As an IT Asset Management Analyst, your mission will be to be responsible for the proactive application of software asset governance, coordinating regular checks and monitoring reconciliation activities as well as software renewals. The focus will be on the asset management lifecycle and will also include maximizing the value of IT asset investments, analyzing software asset data, performing root cause analysis -compliance, the application of corrective measures and the identification and implementation of process improvements.AdvantagesPlease contact your recruitment advisor to inquire about the advantages of this mandate.Responsibilities•Diplôme d'études collégiales (DEC)/formation technique dans une discipline technologique ou combinaison équivalente d'études et d'expérience connexe.•5 ans d’expérience dans un environnement de gestion des actifs TI.•Excellentes capacités d’établissement de rapports.•Connaissance du matériel et des logiciels informatiques ainsi que des télécommunications et des réseaux; compréhension des processus ITIL.•Solide connaissance des principes, méthodes et procédures liés à la gestion des actifs TI.•Connaissance approfondie des utilitaires, politiques et processus d'approvisionnement.•Bonne connaissance de la terminologie liée au matériel et aux logiciels informatiques ainsi qu'aux périphériques.•Bonne compréhension des procédures et conditions générales d'octroi de licences des fournisseurs de logiciels (Microsoft, Oracle, IBM, etc.).•Capacité d'établir et d'entretenir de bonnes relations avec les clients internes et externes ainsi qu'avec les fournisseurs.•Bonnes aptitudes en communication (soutien aux utilisateurs) et en relations entre les utilisateurs et les pairs.•Bonne connaissance de la tenue des documents et des procédures de l'entreprise, conformément aux normes et politiques du groupe.•Expérience dans la prestation de services fondés sur des accords établis sur les niveaux de service.•Bonne aptitude à résoudre les problèmes.•Peut devoir travailler par roulement, afin de couvrir les différents fuseaux horaires.•Le bilinguisme (français et anglais) est requis.Qualifications•Technical Degree (DEC)/College diploma in a technology discipline and/or an equivalent combination of education and related experience.•5 years in a IT asset management environment.•Excellent reporting capabilities.•Knowledge on computer hardware/software, telecommunications and networks and understanding of ITIL processes.•Strong knowledge of principles, methods, and procedures of IT asset management.•Strong knowledge procurement utilities, policies and processes.•Good knowledge of terminology relating to computer software, hardware, and peripheral equipment.•Good understanding of vendor’s (Microsoft, Oracle, IBM, ect) software licensing procedures, terms and conditions.•Ability to establish and maintain good vendor relationship with internal and external customers and vendors.•Good communication end-user support skills, end-user/peer relationship skills•Good knowledge of maintaining corporate documentation and procedures following group standards and policies.•Experience with providing service based on established Service Level Agreements.•Good problem solving ability.•May be required to work in a rotation basis in-order to cover the different time zones.•Bilingualism (French and English) is required.SummaryIT Asset Management AnalystDuration: 5 months (renewable)Openings: 1As an IT Asset Management Analyst, your mission will be to be responsible for the proactive application of software asset governance, coordinating regular checks and monitoring reconciliation activities as well as software renewals. The focus will be on the asset management lifecycle and will also include maximizing the value of IT asset investments, analyzing software asset data, performing root cause analysis -compliance, the application of corrective measures and the identification and implementation of process improvements.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      • Montréal, Québec
      • Contract
      Microsoft Office 365 Unified Collaboration Engineer Long term contractMontreal basedDay to Day responsibilitiesRepresent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environmentEmphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platformsExposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plusKey Focus on automation and DevOps within the Communications / Collaboration perimeterWork closely with both IT and business partners to design and implement solutions supporting business needsWithin a team, design and implement critical business systems aligned with corporate strategic directionAbility to multi-task and manage operational and project related tasks/responsibilitiesMust be able to act autonomously and manage projects efficientlyThis role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutionsResponsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issuesAs required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team membersEnsures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelinesThe subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activitiesStrong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this roleParticipate/Contribute with after-hours/weekend work in rotation with all members of the teamAdvantagesLong term contract, very stable and challenging environment. Lots of opportunities to grow within the company and very competent teams to help support all the activitiesResponsibilitiesDay to Day responsibilitiesRepresent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environmentEmphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platformsExposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plusKey Focus on automation and DevOps within the Communications / Collaboration perimeterWork closely with both IT and business partners to design and implement solutions supporting business needsWithin a team, design and implement critical business systems aligned with corporate strategic directionAbility to multi-task and manage operational and project related tasks/responsibilitiesMust be able to act autonomously and manage projects efficientlyThis role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutionsResponsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issuesAs required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team membersEnsures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelinesThe subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activitiesStrong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this roleParticipate/Contribute with after-hours/weekend work in rotation with all members of the teamQualificationsProfile Technical CompetenciesEnterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular ExpressionsSpecific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platformsKnowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)Knowledge of regular expressions, scripting, automation, and Agile methodologiesExperience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation ServicesExpertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topologyDesiredTrading Telephony technologiesExperience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.Involvement with Archiving solutions: Global Relay, NICE NTR, VerbaForwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystemITIL experience is preferredPrior Work ExperienceMinimum 3-5 yearsFinancial services business knowledge, particularly prior work experience with financial industries desiredEducationBachelor’s Degree in Computer Science/Engineering or the equivalent experienceCertification in MS technologies and IT Project Management desiredLanguageEnglish required, bilingual in French desiredSummaryProfile Technical CompetenciesEnterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular ExpressionsSpecific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platformsKnowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)Knowledge of regular expressions, scripting, automation, and Agile methodologiesExperience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation ServicesExpertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topologyDesiredTrading Telephony technologiesExperience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.Involvement with Archiving solutions: Global Relay, NICE NTR, VerbaForwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystemITIL experience is preferredPrior Work ExperienceMinimum 3-5 yearsFinancial services business knowledge, particularly prior work experience with financial industries desiredEducationBachelor’s Degree in Computer Science/Engineering or the equivalent experienceCertification in MS technologies and IT Project Management desiredLanguageEnglish required, bilingual in French desiredRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
      Microsoft Office 365 Unified Collaboration Engineer Long term contractMontreal basedDay to Day responsibilitiesRepresent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environmentEmphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platformsExposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plusKey Focus on automation and DevOps within the Communications / Collaboration perimeterWork closely with both IT and business partners to design and implement solutions supporting business needsWithin a team, design and implement critical business systems aligned with corporate strategic directionAbility to multi-task and manage operational and project related tasks/responsibilitiesMust be able to act autonomously and manage projects efficientlyThis role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutionsResponsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issuesAs required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team membersEnsures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelinesThe subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activitiesStrong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this roleParticipate/Contribute with after-hours/weekend work in rotation with all members of the teamAdvantagesLong term contract, very stable and challenging environment. Lots of opportunities to grow within the company and very competent teams to help support all the activitiesResponsibilitiesDay to Day responsibilitiesRepresent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environmentEmphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platformsExposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plusKey Focus on automation and DevOps within the Communications / Collaboration perimeterWork closely with both IT and business partners to design and implement solutions supporting business needsWithin a team, design and implement critical business systems aligned with corporate strategic directionAbility to multi-task and manage operational and project related tasks/responsibilitiesMust be able to act autonomously and manage projects efficientlyThis role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutionsResponsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issuesAs required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team membersEnsures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelinesThe subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activitiesStrong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this roleParticipate/Contribute with after-hours/weekend work in rotation with all members of the teamQualificationsProfile Technical CompetenciesEnterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular ExpressionsSpecific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platformsKnowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)Knowledge of regular expressions, scripting, automation, and Agile methodologiesExperience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation ServicesExpertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topologyDesiredTrading Telephony technologiesExperience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.Involvement with Archiving solutions: Global Relay, NICE NTR, VerbaForwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystemITIL experience is preferredPrior Work ExperienceMinimum 3-5 yearsFinancial services business knowledge, particularly prior work experience with financial industries desiredEducationBachelor’s Degree in Computer Science/Engineering or the equivalent experienceCertification in MS technologies and IT Project Management desiredLanguageEnglish required, bilingual in French desiredSummaryProfile Technical CompetenciesEnterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular ExpressionsSpecific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platformsKnowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)Knowledge of regular expressions, scripting, automation, and Agile methodologiesExperience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation ServicesExpertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topologyDesiredTrading Telephony technologiesExperience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.Involvement with Archiving solutions: Global Relay, NICE NTR, VerbaForwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystemITIL experience is preferredPrior Work ExperienceMinimum 3-5 yearsFinancial services business knowledge, particularly prior work experience with financial industries desiredEducationBachelor’s Degree in Computer Science/Engineering or the equivalent experienceCertification in MS technologies and IT Project Management desiredLanguageEnglish required, bilingual in French desiredRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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