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    • Etobicoke, Ontario
    • Permanent
    Are you seeking an exciting new opportunity as a customer care representative? Do you place high importance on customers and give excellent service? If this sounds like you, we have an excellent full time, permanent opportunity . For our client, we are now seeking a customer support professional. This is a full-time, permanent position with a start date as soon as possible.The Customer Service Representative intakes customer orders as quickly as possible while maintaining order accuracy and adherence to customer specifications. The CSR handles customer requests or difficulties that may or may not be related to an order, as well as regular office chores assigned to the customer support representative department. The ideal candidate is a highly organized team player, dedicated to customer service excellence. If you are interested in hearing more, please email your resume to shiela.perez@randstad.caPosition: Customer Service RepresentativeEmployment Type: Full-Time Permanent (Hybrid Model) Location: Etobicoke, ON. (HWY 427 & The Queensway)Hours of work: Monday - Friday, 8:30am - 5:00pmPay: $50-60k (depending on experience)AdvantagesADVANTAGES... - Permanent opportunity - Health and dental coverage after 3 months of employment - Group RRSP after 1 year with the company - Vacation: 2 weeks to startResponsibilitiesRESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE..... - Receiving and entering orders from customers via email, phone, and fax- Reviewing and verifying the entered customer order information for completeness and accuracy- Acknowledging customer orders and forwarding information to the correct departments for further processing- Updating and maintaining customer information related to orders and customer profiles- Informing customers about prices, shipping dates and anticipated delays- Acknowledging and resolving customer complaints in a calm and professional manner- Liaising with production, sales, shipping, and warehouses to trace or accelerate shipments- Preparing customs documentation required for export shipments (Commercial Invoices, TSCA, Hazardous Good Declarations, etc.)- Providing feedback and suggestions for improvement on the customer service process- Expedite miscellaneous office and other projects assignedQualificationsQUALIFICATIONS / REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE .... - High School Diploma or equivalent- Minimum three (3) years of related experience in a similar field is preferred (customer support, client services, sales, logistics)- Computer literacy with knowledge in computer programs (Word, Excel, Email, SharePoint)- Previous ERP experience preferred- Willingness to learn and receive on-the-job training- Able to prioritize, think fast and manage high volume of workflow- Detail oriented, analytical, and highly organized- Ability to stay calm under pressure and handle customer complaints in a professional manner- Build rapport with customers and colleagues- Excellent written and verbal communication skills.SummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you seeking an exciting new opportunity as a customer care representative? Do you place high importance on customers and give excellent service? If this sounds like you, we have an excellent full time, permanent opportunity . For our client, we are now seeking a customer support professional. This is a full-time, permanent position with a start date as soon as possible.The Customer Service Representative intakes customer orders as quickly as possible while maintaining order accuracy and adherence to customer specifications. The CSR handles customer requests or difficulties that may or may not be related to an order, as well as regular office chores assigned to the customer support representative department. The ideal candidate is a highly organized team player, dedicated to customer service excellence. If you are interested in hearing more, please email your resume to shiela.perez@randstad.caPosition: Customer Service RepresentativeEmployment Type: Full-Time Permanent (Hybrid Model) Location: Etobicoke, ON. (HWY 427 & The Queensway)Hours of work: Monday - Friday, 8:30am - 5:00pmPay: $50-60k (depending on experience)AdvantagesADVANTAGES... - Permanent opportunity - Health and dental coverage after 3 months of employment - Group RRSP after 1 year with the company - Vacation: 2 weeks to startResponsibilitiesRESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE..... - Receiving and entering orders from customers via email, phone, and fax- Reviewing and verifying the entered customer order information for completeness and accuracy- Acknowledging customer orders and forwarding information to the correct departments for further processing- Updating and maintaining customer information related to orders and customer profiles- Informing customers about prices, shipping dates and anticipated delays- Acknowledging and resolving customer complaints in a calm and professional manner- Liaising with production, sales, shipping, and warehouses to trace or accelerate shipments- Preparing customs documentation required for export shipments (Commercial Invoices, TSCA, Hazardous Good Declarations, etc.)- Providing feedback and suggestions for improvement on the customer service process- Expedite miscellaneous office and other projects assignedQualificationsQUALIFICATIONS / REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE .... - High School Diploma or equivalent- Minimum three (3) years of related experience in a similar field is preferred (customer support, client services, sales, logistics)- Computer literacy with knowledge in computer programs (Word, Excel, Email, SharePoint)- Previous ERP experience preferred- Willingness to learn and receive on-the-job training- Able to prioritize, think fast and manage high volume of workflow- Detail oriented, analytical, and highly organized- Ability to stay calm under pressure and handle customer complaints in a professional manner- Build rapport with customers and colleagues- Excellent written and verbal communication skills.SummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca !2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to julia.barzetti@randstad.ca along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Etobicoke, Ontario
    • Permanent
    • $60,000 - $70,000 per year
    Do you enjoy working in a warm family like environment? Work well in a team and on your own? Customer focused? Do you have more than 7 years in the insurance industry and your RIBO license?If so, this may be an opportunity for you.Our client is a well established family run brokerage in Etobicoke that is looking for the right person to join their team.Their focus is being able to fulfill the insurance needs of their clients. They pride themselves in providing their clients with excellent guidance, service and competitive rates. Their staff strives at maintaining personal client contact and delivering the best professional advice and service.****THIS IS A HYBRID OFFICE POSITION******AdvantagesCompetitive salary + commissionBack in the officeDental careExtended health careOn-site parkingPaid time off including 3 weeks of vacationRRSP matchVision careResponsibilities* Manage a personal lines book of business ensuring prompt quality service.* Liaise with clients and insurers on a regular basis, responding to inquiries and requests in a timely, professional and upbeat manner.* Analyze client specific risk exposure and make appropriate coverage recommendations.* Process and review endorsements and renewals.* Quote personal lines products for new and existing customers.* Process policy changes on company portals. Qualifications* RIBO Licensed* Minimum of 7 years related insurance experience.* Strong customer focus.* Excellent verbal and written communication skills.* Ability to work well under pressure and meet deadlines while multi-tasking.* Able to work independently with minimal supervision yet thrive as part of a team.* SIG XP, MS Outlook, Word and Excel experience is an asset.* CAIB, CIP or FCIP designation (or working towards) is an asset.SummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.comjulie.roberts@randstad.com*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you enjoy working in a warm family like environment? Work well in a team and on your own? Customer focused? Do you have more than 7 years in the insurance industry and your RIBO license?If so, this may be an opportunity for you.Our client is a well established family run brokerage in Etobicoke that is looking for the right person to join their team.Their focus is being able to fulfill the insurance needs of their clients. They pride themselves in providing their clients with excellent guidance, service and competitive rates. Their staff strives at maintaining personal client contact and delivering the best professional advice and service.****THIS IS A HYBRID OFFICE POSITION******AdvantagesCompetitive salary + commissionBack in the officeDental careExtended health careOn-site parkingPaid time off including 3 weeks of vacationRRSP matchVision careResponsibilities* Manage a personal lines book of business ensuring prompt quality service.* Liaise with clients and insurers on a regular basis, responding to inquiries and requests in a timely, professional and upbeat manner.* Analyze client specific risk exposure and make appropriate coverage recommendations.* Process and review endorsements and renewals.* Quote personal lines products for new and existing customers.* Process policy changes on company portals. Qualifications* RIBO Licensed* Minimum of 7 years related insurance experience.* Strong customer focus.* Excellent verbal and written communication skills.* Ability to work well under pressure and meet deadlines while multi-tasking.* Able to work independently with minimal supervision yet thrive as part of a team.* SIG XP, MS Outlook, Word and Excel experience is an asset.* CAIB, CIP or FCIP designation (or working towards) is an asset.SummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.comjulie.roberts@randstad.com*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Etobicoke, Ontario
    • Permanent
    • $45,000 per year
    As a company devoted to innovation, we are working to fill the gap left by traditional health insurance and change the face of employee benefits market in Canada. We enable employers to provide their employees with the health care they need that is more than comprehensive and cost-effective than traditional health insurance.We provide cost-effective, customized coverage and genuine customer care to employers and self-employed individuals. We help Canadian companies provide their employees with the benefits they want – at an affordable price and provide benefits administration services to small and medium-sized Canadian employers.The Service Account Manager is responsible for assisting Plan Administrators and Employees with the completion of application process for enrolling employees on the benefit plan, plan changes, billing and claims inquiry. The Service Account Manager not only acts as an advocate for us, but also serves as a liaison to our Team members and Carriers in a collaborative effort to facilitate coverage for clients with eligible employees.AdvantagesCompetitive Salary3 weeks vacation10 paid sick daysCompany pensionDental careEmployee assistance programExtended health careLife insuranceOn-site parkingTuition reimbursementVision careResponsibilitiesSPECIFIC RESPONSIBILTIES/ ACCOUNTABILITIES1. Administration (40%):Obtains comprehensive knowledge about the eligibility requirements for all productsProvide clarification of administrative procedures, contractual terms and conditions and product specific featuresLoad new member or group data into the enrollment database & update the database with changes as necessaryWork closely with the Finance Department to ensure smooth and integrated processes between eligibility, enrollment and billing processes2. Product Knowledge (30%):Obtains comprehensive knowledge about the eligibility requirements for all products and remain current in the industryComplete necessary job-related service training and continue educational opportunities to stay current3. Customer Service (25%):Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on our suite of productsWork closely with the Account Managers to service clients within their block of business4. Ad Hoc, Miscellaneous and other duties as assigned (5 %)QualificationsQUALIFICATIONS:Knowledge & Experience:5-7 years of administrative, operational or managerial related experience in Sales or Customer Service preferredUnderstand underwriting principles, technical pricing capabilities and group insurance product and policy provisionsKnowledge of the Canadian group insurance industry, inclusive of Administration Service Only (ASO) productsSkills Proficient in Microsoft Office Suite Excellent written, and verbal skillsAbility to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information is essentialSelf-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented with a problem-solving attitudeFast learner and quick thinkerAbility to work collaboratively as a team and/or independentlyAbility to deal with change effectivelyExcellent organizational and interpersonal skillsAttention to detailEducation & Certifications:University Degree, or Diploma requiredLife Office Management Association (LOMA) certified or working towards is an assetSummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.cajulie.roberts@randstad.ca*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    As a company devoted to innovation, we are working to fill the gap left by traditional health insurance and change the face of employee benefits market in Canada. We enable employers to provide their employees with the health care they need that is more than comprehensive and cost-effective than traditional health insurance.We provide cost-effective, customized coverage and genuine customer care to employers and self-employed individuals. We help Canadian companies provide their employees with the benefits they want – at an affordable price and provide benefits administration services to small and medium-sized Canadian employers.The Service Account Manager is responsible for assisting Plan Administrators and Employees with the completion of application process for enrolling employees on the benefit plan, plan changes, billing and claims inquiry. The Service Account Manager not only acts as an advocate for us, but also serves as a liaison to our Team members and Carriers in a collaborative effort to facilitate coverage for clients with eligible employees.AdvantagesCompetitive Salary3 weeks vacation10 paid sick daysCompany pensionDental careEmployee assistance programExtended health careLife insuranceOn-site parkingTuition reimbursementVision careResponsibilitiesSPECIFIC RESPONSIBILTIES/ ACCOUNTABILITIES1. Administration (40%):Obtains comprehensive knowledge about the eligibility requirements for all productsProvide clarification of administrative procedures, contractual terms and conditions and product specific featuresLoad new member or group data into the enrollment database & update the database with changes as necessaryWork closely with the Finance Department to ensure smooth and integrated processes between eligibility, enrollment and billing processes2. Product Knowledge (30%):Obtains comprehensive knowledge about the eligibility requirements for all products and remain current in the industryComplete necessary job-related service training and continue educational opportunities to stay current3. Customer Service (25%):Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on our suite of productsWork closely with the Account Managers to service clients within their block of business4. Ad Hoc, Miscellaneous and other duties as assigned (5 %)QualificationsQUALIFICATIONS:Knowledge & Experience:5-7 years of administrative, operational or managerial related experience in Sales or Customer Service preferredUnderstand underwriting principles, technical pricing capabilities and group insurance product and policy provisionsKnowledge of the Canadian group insurance industry, inclusive of Administration Service Only (ASO) productsSkills Proficient in Microsoft Office Suite Excellent written, and verbal skillsAbility to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information is essentialSelf-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented with a problem-solving attitudeFast learner and quick thinkerAbility to work collaboratively as a team and/or independentlyAbility to deal with change effectivelyExcellent organizational and interpersonal skillsAttention to detailEducation & Certifications:University Degree, or Diploma requiredLife Office Management Association (LOMA) certified or working towards is an assetSummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.cajulie.roberts@randstad.ca*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Etobicoke, Ontario
    • Permanent
    • $75,000 - $80,000 per year
    Do you enjoy working in a warm family like environment? Work well in a team and on your own? Customer focused?Our client is a well established family run brokerage in Etobicoke that is looking for the right person to join their team.Their focus is being able to fulfill the insurance needs of their clients. They pride themselves in providing their clients with excellent guidance, service and competitive rates.Their staff strives at maintaining personal client contact and delivering the best professional advice and service.****THIS IS A HYBRID OFFICE POSITION******AdvantagesCompetitive salaryBack in the office (2 days a week in office, gradually moving to 3 days)Dental careExtended health careOn-site parkingPaid time off including 3 weeks of vacationRRSP matchVision careResponsibilitiesRecruitment and Employee Screening. Performance EvaluationsEmployee RelationsEnforcement of Disciplinary ActionsEmployee Records.Continued Education.Provide professional office administrationMonitor and perform employee performance appraisals, provide in-service training and take disciplinary actions when required.QualificationsMust be adaptable to duties being changed or addedHR or office management experience a mustProfessional and friendly attitudeBe able to work closely with superiorsFamiliar with Collage softwareBe open to learning the insurance industrySummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.comjulie.roberts@randstad.com*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you enjoy working in a warm family like environment? Work well in a team and on your own? Customer focused?Our client is a well established family run brokerage in Etobicoke that is looking for the right person to join their team.Their focus is being able to fulfill the insurance needs of their clients. They pride themselves in providing their clients with excellent guidance, service and competitive rates.Their staff strives at maintaining personal client contact and delivering the best professional advice and service.****THIS IS A HYBRID OFFICE POSITION******AdvantagesCompetitive salaryBack in the office (2 days a week in office, gradually moving to 3 days)Dental careExtended health careOn-site parkingPaid time off including 3 weeks of vacationRRSP matchVision careResponsibilitiesRecruitment and Employee Screening. Performance EvaluationsEmployee RelationsEnforcement of Disciplinary ActionsEmployee Records.Continued Education.Provide professional office administrationMonitor and perform employee performance appraisals, provide in-service training and take disciplinary actions when required.QualificationsMust be adaptable to duties being changed or addedHR or office management experience a mustProfessional and friendly attitudeBe able to work closely with superiorsFamiliar with Collage softwareBe open to learning the insurance industrySummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.comjulie.roberts@randstad.com*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Etobicoke, Ontario
    • Permanent
    • $60,000 - $70,000 per year
    As a company devoted to innovation, we are working to fill the gap left by traditional health insurance and change the face of employee benefits market in Canada. We enable employers to provide their employees with the health care they need that is more than comprehensive and cost-effective than traditional health insurance.We provide cost-effective, customized coverage and genuine customer care to employers and self-employed individuals. We help Canadian companies provide their employees with the benefits they want – at an affordable price and provide benefits administration services to small and medium-sized Canadian employers.The Account Manager will be responsible for developing long-term relationships with advisors and clients by effectively managing, servicing and retaining an assigned block of group client accounts.  The Account Manager not only acts as an advocate but is responsible for delivering high-level customer satisfaction of group accounts assigned to them.AdvantagesCompetitive Salary3 weeks vacation10 paid sick daysCompany pensionDental careEmployee assistance programExtended health careLife insuranceOn-site parkingTuition reimbursementVision careResponsibilities1. Relationship Management (45%):Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on our suite of productsEnsure the timely and successful delivery of solutions based on client needs and objectivesLiaise between clients and internal teams and is responsible for keeping the clients satisfied2. Product Knowledge (25%):Champion Group Products and our service capabilities with Plan AdministratorsRepresent us through regular interaction with advisors and distribution partners, including attending industry events and conferencesComplete necessary job-related service training and continue educational opportunities to stay current3. Administration (25%): Provide on-going support to Plan Administrators and AdvisorsManage the overall performance of a group by analyzing monthly financial reportsPrepare revisions for plan design changes and implement new plan design changesProvide clarification of administrative procedures, contractual terms and conditions and product specific featuresMonitor and analyze client’s usage based on product4. Ad Hoc, Miscellaneous and other duties as assigned (5%)QualificationsEducation & CertificationsUniversity Degree, or Diploma required or equivalent professional experience in Sales or Customer Service preferredGoverning Bodies Association (GBA) required or working towardsLife License Qualification Program (LLQP) requiredKnowledge & Experience3-5 years of Group Insurance or Industry related sales experienceIn-depth understanding and compliance of underwriting principles, group insurance product and governmental policy provisions related to the program requirements for applicantsKnowledge of the Canadian group insurance industry, inclusive of Administration Service Only (ASO) productsSkillsExperience working with Salesforce or equivalent Customer Relationship Management (CRM) proficiency is an assetProficient in Microsoft OfficeStrong written, verbal and presentation skillsAbility to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information is essentialSelf-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results orientedFast learner and quick thinkerSummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.cajulie.roberts@randstad.ca*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    As a company devoted to innovation, we are working to fill the gap left by traditional health insurance and change the face of employee benefits market in Canada. We enable employers to provide their employees with the health care they need that is more than comprehensive and cost-effective than traditional health insurance.We provide cost-effective, customized coverage and genuine customer care to employers and self-employed individuals. We help Canadian companies provide their employees with the benefits they want – at an affordable price and provide benefits administration services to small and medium-sized Canadian employers.The Account Manager will be responsible for developing long-term relationships with advisors and clients by effectively managing, servicing and retaining an assigned block of group client accounts.  The Account Manager not only acts as an advocate but is responsible for delivering high-level customer satisfaction of group accounts assigned to them.AdvantagesCompetitive Salary3 weeks vacation10 paid sick daysCompany pensionDental careEmployee assistance programExtended health careLife insuranceOn-site parkingTuition reimbursementVision careResponsibilities1. Relationship Management (45%):Be the primary point of contact, provide excellent service and build relationships with advisors and their clients; provide face to face consultation to advisors and clients on our suite of productsEnsure the timely and successful delivery of solutions based on client needs and objectivesLiaise between clients and internal teams and is responsible for keeping the clients satisfied2. Product Knowledge (25%):Champion Group Products and our service capabilities with Plan AdministratorsRepresent us through regular interaction with advisors and distribution partners, including attending industry events and conferencesComplete necessary job-related service training and continue educational opportunities to stay current3. Administration (25%): Provide on-going support to Plan Administrators and AdvisorsManage the overall performance of a group by analyzing monthly financial reportsPrepare revisions for plan design changes and implement new plan design changesProvide clarification of administrative procedures, contractual terms and conditions and product specific featuresMonitor and analyze client’s usage based on product4. Ad Hoc, Miscellaneous and other duties as assigned (5%)QualificationsEducation & CertificationsUniversity Degree, or Diploma required or equivalent professional experience in Sales or Customer Service preferredGoverning Bodies Association (GBA) required or working towardsLife License Qualification Program (LLQP) requiredKnowledge & Experience3-5 years of Group Insurance or Industry related sales experienceIn-depth understanding and compliance of underwriting principles, group insurance product and governmental policy provisions related to the program requirements for applicantsKnowledge of the Canadian group insurance industry, inclusive of Administration Service Only (ASO) productsSkillsExperience working with Salesforce or equivalent Customer Relationship Management (CRM) proficiency is an assetProficient in Microsoft OfficeStrong written, verbal and presentation skillsAbility to communicate information clearly to a broad audience and understand users’ questions and effectively disseminate technical information is essentialSelf-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results orientedFast learner and quick thinkerSummaryIf this sounds like the role for you, please apply today - you don't want to miss out on this fantastic opportunity!Alternatively, you can email your resume directly to:manisha.patel@randstad.cajulie.roberts@randstad.ca*This role may require a credit and criminal check"* Must adhere to a vaccination mandate*Please note - we receive a large number of applications, and for this reason only those candidates shortlisted will be contacted to establish next steps.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Woodbridge, Ontario
    • Permanent
    Are you looking for a new job opportunity as a Customer Success Representative? Our client located in the Woodbridge area is looking to add to their team. This is an outstanding opportunity to work with our client who is a leader within their industry. If you have a keen eye for detail and your goal is to work with high quality products and team members then look no further. You will have the chance to collaborate with internal staff, drive sales efforts, and support various departments.This role focuses on the customer service aspect of the job as well as product order entry - You will ensure that the customer has an excellent experience with the company a white glove service. You will be working closely with the customer and the Freight Team. Your job will revolve around handling any returns or Claims. You will work in conjunction with the suppliers and relay information to the customer on when products will be arriving.AdvantagesSalary: $35,000 - $40,000 Benefits: 2 Weeks vacation, with extension after 5 years. Extended Health Benefits after first 3 Months.ResponsibilitiesResponsibilities:Provide excellent Customer Service to valued customersEntering of invoices and general orders into our order input system.Data EntryAssisting internal teamsProcessing returnsProduct KnowledgeWorking closely with all departmentsQualifications- Minimum 1 year of Customer Service experience- Experience in an order management environment- Knowledge of Microsoft Office Suite, especially Excel- We are looking for someone who wants to grow and start a long term career.- Ability to problem-solve and make quick decisions- Extremely organized - Positive attitude - Able to work in a fast pace environment - Self-motivated, able to work independently with minimal supervision - Flexible, easy-going, open to learningSummaryThis is a great opportunity if you are looking to learn new skills, work with a dynamic team. Please respond to this posting directly @ Randstad, or email your resume to our Talent Manager, Johanna @ johanna.janzen@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new job opportunity as a Customer Success Representative? Our client located in the Woodbridge area is looking to add to their team. This is an outstanding opportunity to work with our client who is a leader within their industry. If you have a keen eye for detail and your goal is to work with high quality products and team members then look no further. You will have the chance to collaborate with internal staff, drive sales efforts, and support various departments.This role focuses on the customer service aspect of the job as well as product order entry - You will ensure that the customer has an excellent experience with the company a white glove service. You will be working closely with the customer and the Freight Team. Your job will revolve around handling any returns or Claims. You will work in conjunction with the suppliers and relay information to the customer on when products will be arriving.AdvantagesSalary: $35,000 - $40,000 Benefits: 2 Weeks vacation, with extension after 5 years. Extended Health Benefits after first 3 Months.ResponsibilitiesResponsibilities:Provide excellent Customer Service to valued customersEntering of invoices and general orders into our order input system.Data EntryAssisting internal teamsProcessing returnsProduct KnowledgeWorking closely with all departmentsQualifications- Minimum 1 year of Customer Service experience- Experience in an order management environment- Knowledge of Microsoft Office Suite, especially Excel- We are looking for someone who wants to grow and start a long term career.- Ability to problem-solve and make quick decisions- Extremely organized - Positive attitude - Able to work in a fast pace environment - Self-motivated, able to work independently with minimal supervision - Flexible, easy-going, open to learningSummaryThis is a great opportunity if you are looking to learn new skills, work with a dynamic team. Please respond to this posting directly @ Randstad, or email your resume to our Talent Manager, Johanna @ johanna.janzen@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • Milton, Ontario
    • Permanent
    Do you have experience in administration or reception? Looking to build a career in place where you can root yourself and enjoy growing in? Are you a team player who has an eagerness to help others?If so, we are looking for an eager, junior level experienced Administrative Assistant/Receptionist for the the town of Milton. The office space in Milton is very open, quiet and relaxing. The candidate will provide general administrative assistance . They will have a heavy focus on a variety of data entry invoicing and will review customer past due reports. If this fits with you, please apply online and/or email aliyah.sykes@randstad.ca. We would love to meet you!Advantages⦁Permanent, full-time opportunity ⦁Monday to Friday, 8:00am - 4:00pm⦁$18/hr to $20/hr - based on experience ⦁Fully in-office⦁Profit-Sharing⦁2 weeks' vacation to start ⦁Group Benefits; full coverage⦁Growth Opportunities - focus on promoting within⦁Year-end bonus ⦁Close-knit team environmentResponsibilities⦁Support Sales Team and Accounts Receivable when necessary⦁Low volume inbound call, mail and email management⦁Administrative assistant throughout office⦁ERP data entry with regard to exchange rates⦁Customer invoice management⦁Office supply replenishment⦁Low volume customer onboarding⦁Processing payments, such as creditQualifications⦁1 - 2 years experience in Administrative Assistance, Reception, or Clerical services, is an asset⦁Experience using SAGE is an asset ⦁Intermediate-level experience in Excel and MS Office⦁Strong work ethic and commitment to growing in this company⦁Highly Interpersonal with a positive attitude⦁Highly organized and self-motivated⦁Strong communication, both verbal and writtenSummarySUMMARYHow to Apply?1) Email your resume to aliyah.sykes@randstad.ca2) Apply online at Randstad.ca today!Looking forward to hearing from you,Jeffrey PagsisihanAccount ManagerRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you have experience in administration or reception? Looking to build a career in place where you can root yourself and enjoy growing in? Are you a team player who has an eagerness to help others?If so, we are looking for an eager, junior level experienced Administrative Assistant/Receptionist for the the town of Milton. The office space in Milton is very open, quiet and relaxing. The candidate will provide general administrative assistance . They will have a heavy focus on a variety of data entry invoicing and will review customer past due reports. If this fits with you, please apply online and/or email aliyah.sykes@randstad.ca. We would love to meet you!Advantages⦁Permanent, full-time opportunity ⦁Monday to Friday, 8:00am - 4:00pm⦁$18/hr to $20/hr - based on experience ⦁Fully in-office⦁Profit-Sharing⦁2 weeks' vacation to start ⦁Group Benefits; full coverage⦁Growth Opportunities - focus on promoting within⦁Year-end bonus ⦁Close-knit team environmentResponsibilities⦁Support Sales Team and Accounts Receivable when necessary⦁Low volume inbound call, mail and email management⦁Administrative assistant throughout office⦁ERP data entry with regard to exchange rates⦁Customer invoice management⦁Office supply replenishment⦁Low volume customer onboarding⦁Processing payments, such as creditQualifications⦁1 - 2 years experience in Administrative Assistance, Reception, or Clerical services, is an asset⦁Experience using SAGE is an asset ⦁Intermediate-level experience in Excel and MS Office⦁Strong work ethic and commitment to growing in this company⦁Highly Interpersonal with a positive attitude⦁Highly organized and self-motivated⦁Strong communication, both verbal and writtenSummarySUMMARYHow to Apply?1) Email your resume to aliyah.sykes@randstad.ca2) Apply online at Randstad.ca today!Looking forward to hearing from you,Jeffrey PagsisihanAccount ManagerRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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