Are you looking for a permanent position to start immediately? Are you looking for an opportunity that is growth driven and has a career path? Do you love working with great clients and have real accountability and ownership in your role? If so, this might be the position you have been waiting for!Our client in Scarborough area is looking for a Customer Support Specialist to their growing team. This position starts immediately.Responsibilities include but are not limited to:- Accurately entering updates into the CRM system; ensure information is updated and enter notes for every transaction for each account/franchisee interaction (phone calls, emails, and text)- Always put the customer first and are comfortable building and managing client relationships.- Meeting individual and department goals and participating in regular meetings with the Customer Service Manager and the entire team- Calling customers for feedback, service evaluations, and follow-up- Resolve issues within the same day, utilizing all communication methods available, avoiding escalation, and keeping the Customer Service Manager updated on current issues- Follow set procedures, resolve conflicts and problems within tight deadlines while exhibiting judgment and a realistic understanding of issues, and the ability to use reason and common senseAdvantagesWhat's in it for you?- Competitive pay of $18 - $20/hr- Great career path- Permanent, full-time opportunity- Health, dental, medical benefits after probationResponsibilitiesResponsibilities include but are not limited to:- Accurately entering updates into the CRM system; ensure information is updated and enter notes for every transaction for each account/franchisee interaction (phone calls, emails, and text)- Always put the customer first and are comfortable building and managing client relationships.- Meeting individual and department goals and participating in regular meetings with the Customer Service Manager and the entire team- Calling customers for feedback, service evaluations, and follow-up- Resolve issues within the same day, utilizing all communication methods available, avoiding escalation, and keeping the Customer Service Manager updated on current issues- Follow set procedures, resolve conflicts and problems within tight deadlines while exhibiting judgment and a realistic understanding of issues, and the ability to use reason and common senseQualificationsQualificationsIf you have the following experience or skills, we'd love to hear from you. Please apply by clicking on "Apply Now" below or sending an email to danielle.bernabe@randstad.ca:- Previous experience in customer service- Intermediate level of experience in Excel (Pivot tables, Vlookup)- Experience using a CRMSummaryInterested? Apply directly to this posting. Yes, position, but we know it's a customer service position, we have had a LOT of applicants and can't realistically get to all of you! Be sure to check www.randstad.ca to find similar positions.
Are you looking for a permanent position to start immediately? Are you looking for an opportunity that is growth driven and has a career path? Do you love working with great clients and have real accountability and ownership in your role? If so, this might be the position you have been waiting for!Our client in Scarborough area is looking for a Customer Support Specialist to their growing team. This position starts immediately.Responsibilities include but are not limited to:- Accurately entering updates into the CRM system; ensure information is updated and enter notes for every transaction for each account/franchisee interaction (phone calls, emails, and text)- Always put the customer first and are comfortable building and managing client relationships.- Meeting individual and department goals and participating in regular meetings with the Customer Service Manager and the entire team- Calling customers for feedback, service evaluations, and follow-up- Resolve issues within the same day, utilizing all communication methods available, avoiding escalation, and keeping the Customer Service Manager updated on current issues- Follow set procedures, resolve conflicts and problems within tight deadlines while exhibiting judgment and a realistic understanding of issues, and the ability to use reason and common senseAdvantagesWhat's in it for you?- Competitive pay of $18 - $20/hr- Great career path- Permanent, full-time opportunity- Health, dental, medical benefits after probationResponsibilitiesResponsibilities include but are not limited to:- Accurately entering updates into the CRM system; ensure information is updated and enter notes for every transaction for each account/franchisee interaction (phone calls, emails, and text)- Always put the customer first and are comfortable building and managing client relationships.- Meeting individual and department goals and participating in regular meetings with the Customer Service Manager and the entire team- Calling customers for feedback, service evaluations, and follow-up- Resolve issues within the same day, utilizing all communication methods available, avoiding escalation, and keeping the Customer Service Manager updated on current issues- Follow set procedures, resolve conflicts and problems within tight deadlines while exhibiting judgment and a realistic understanding of issues, and the ability to use reason and common senseQualificationsQualificationsIf you have the following experience or skills, we'd love to hear from you. Please apply by clicking on "Apply Now" below or sending an email to danielle.bernabe@randstad.ca:- Previous experience in customer service- Intermediate level of experience in Excel (Pivot tables, Vlookup)- Experience using a CRMSummaryInterested? Apply directly to this posting. Yes, position, but we know it's a customer service position, we have had a LOT of applicants and can't realistically get to all of you! Be sure to check www.randstad.ca to find similar positions.