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    1 job found in langley, british columbia

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        • Coquitlam, British Columbia
        • Contract
        Are you a customer service representative looking to be part of a great company that is dedicated to corporate citizenship, diversity, and inclusion? and also offers learning opportunities and great company culture? The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.- Position: Customer Service Representative / Inbound Call Center Agent- Location: MUST be located in the Greater Vancouver Area.- Where: Training will be in the office, and after that work from home could be an option.- When: ASAP - Hours of Operation: Monday - Friday from 8:00 am to 4:30 pm.- Pay rate: $19+ DOE per hourIf this sounds like the perfect opportunity for you then please apply directly to this advertisement or email your resume to adriana.ortega@randstad.ca and/or sophie.hickles@randstad.ca Only shortlisted candidates will be contactedThank you!Adriana and Sophie Advantages- The position will be at the office for training and monitoring progress, after working from home would be acceptable.- Great schedule: Monday to Friday 8:00 am to 4:30 pm- Benefits- On-site parkingResponsibilities- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems - Process and enter customer orders and quotes- Able to up-sell and cross-sell- Generate sales leads from calls - Build sustainable relationships and trust with customers through open and interactive communication- Provide accurate, valid, and complete information by using the right methods and tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Record, organize and file customer interactions and profile/account changes- Ability to learn and follow all customer service procedures and policies- Willingly assist with any other duties as neededQualifications- High school degree or equivalent- Previous experience in customer support, client services, sales, or a related field (technical background an asset)- Excellent at communicating over the phone and handling phone systems- Customer-focused with the ability to adapt and respond to different types of personalities- Professional calm manner when interacting with difficult customer situations- Patient and friendly team player that gets along with others- Familiarity with CRM systems and practices- MS Office proficiency- Excellent time management and prioritization skillsSummary- Position: Customer Service Representative / Inbound Call Center Agent- Location: MUST be located in the Greater Vancouver Area.- Where: Training will be in the office, and after that work from home could be an option.- When: ASAP - Hours of Operation: Monday - Friday from 8:00 am to 4:30 pm.- Pay rate: $19+ DOE per hour
        Are you a customer service representative looking to be part of a great company that is dedicated to corporate citizenship, diversity, and inclusion? and also offers learning opportunities and great company culture? The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.- Position: Customer Service Representative / Inbound Call Center Agent- Location: MUST be located in the Greater Vancouver Area.- Where: Training will be in the office, and after that work from home could be an option.- When: ASAP - Hours of Operation: Monday - Friday from 8:00 am to 4:30 pm.- Pay rate: $19+ DOE per hourIf this sounds like the perfect opportunity for you then please apply directly to this advertisement or email your resume to adriana.ortega@randstad.ca and/or sophie.hickles@randstad.ca Only shortlisted candidates will be contactedThank you!Adriana and Sophie Advantages- The position will be at the office for training and monitoring progress, after working from home would be acceptable.- Great schedule: Monday to Friday 8:00 am to 4:30 pm- Benefits- On-site parkingResponsibilities- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems - Process and enter customer orders and quotes- Able to up-sell and cross-sell- Generate sales leads from calls - Build sustainable relationships and trust with customers through open and interactive communication- Provide accurate, valid, and complete information by using the right methods and tools- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Record, organize and file customer interactions and profile/account changes- Ability to learn and follow all customer service procedures and policies- Willingly assist with any other duties as neededQualifications- High school degree or equivalent- Previous experience in customer support, client services, sales, or a related field (technical background an asset)- Excellent at communicating over the phone and handling phone systems- Customer-focused with the ability to adapt and respond to different types of personalities- Professional calm manner when interacting with difficult customer situations- Patient and friendly team player that gets along with others- Familiarity with CRM systems and practices- MS Office proficiency- Excellent time management and prioritization skillsSummary- Position: Customer Service Representative / Inbound Call Center Agent- Location: MUST be located in the Greater Vancouver Area.- Where: Training will be in the office, and after that work from home could be an option.- When: ASAP - Hours of Operation: Monday - Friday from 8:00 am to 4:30 pm.- Pay rate: $19+ DOE per hour

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